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The St. Regis Sanya Yalong Bay Resort

#10 of 1,175 Hotels in Sanya
Certificate of Excellence
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Yalong Bay National Resort District, Sanya 572016, China
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The St. Regis Sanya Yalong Bay Resort
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116 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
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    (29)
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Hangzhou, China
Level Contributor
145 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here with my family first time in May 2013. This time we stayed in Grand Ocean room on high floor. During my first visit I saw that St.Regis has potential to be a 5 star hotel. However, they had too many issues back then. Based on my second visit, this hotel is now at it's peak. Service, cleanliness,... More 

Was this review helpful? Yes 1
St_Regis_Sanya, Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

Dear “Abramis”, Thank you for choosing our hotel again and taking your time to share your comments regarding your second stay with us. We hope that you had a pleasant return journey. It’s really a delight to view all your positive comments regarding our service, cleanliness, pools, restaurants and infrastructure during your stay, and we are very glad to know... More 

Orange County, California
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

We stay at this hotel in early June 2015 (My husband and I and our three children under 12) along with my brother, his wife and 18 month old child. Traveling from US to China and not speaking the language was definitely a challenge! This hotel was just amazing! Beautiful grounds, amazing pools (for the kids especially), excellent English. Most... More 

Was this review helpful? Yes
St_Regis_Sanya, Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

Dear "Christina H", Thank you very much for choosing The St. Regis Sanya Yalong Bay Reosrt and for posting your comments on TripAdvisor. It is delightful to know that you had a splendid experience which left you and your family a wonderful impression. Thank you for your praise as well as your feedback regarding our our facilities and well-trained staff.... More 

New York City, New York
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 23, 2015

I stayed here a while ago when the hotel was newly opened. The hotel room was great, spacious, and had a nice view. The breakfast was also fantastic, with many choices. However, the service level was not as great as what I experienced in other St. Regis hotel. When I asked for some water in the lobby, I need to... More 

Was this review helpful? Yes
St_Regis_Sanya, Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

Dear "Yan_Don" Thank you very much for choosing The St. Regis Sanya Yalong Bay Reosrt and for sharing your comments with us. Please accept our sincere appreciation on your compliments on our spacious room, nice view and breakfast. Notwithstanding that, we would like to deliver the sincere apology to you regarding the service in lobby. Rest assume that we have... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015 via mobile

It was such a comfortable experience for a short trip and party time. I still feeling grateful to a manager at front desk named Kelvin and another staff named Jeffery Xiao who is so considerable and provided me deluxe welcome experience as a platinum member. Room upgrade and welcome amenity was already settled when I arrived. Nice trip and great... More 

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Birkenhead, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 28, 2015

Whilst there may have been a few issues whilst staying at this hotel, I have given this 5 star rating as the welcome, general service and setting as a whole were nothing like I had ever encountered before. I travelled here to meet up with a few friends, for a wedding, and what a place to have a wedding! Upon... More 

Was this review helpful? Yes 1
St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

Dear “PianoBen”, I’m so glad to know that you enjoyed your stay at St. Regis Sanya Yalong Bay Resort. And thank you so much for sharing your feedback on TripAdvisor. How wonderful that you attended a wedding here. We do love romance ! It’s a great honor for us that you stayed with us for your first trip out of... More 

Guangzhou, China
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 3, 2015

Excellent hotel! We came here a few years ago and feel, the service has even improved. Nice room, the bbq n the lawn in the evening offered much more and better food than before and even before it was already very good. Breakfast in the seafood restaurant for clubmembers is also excellent, even the GM comes around to great and... More 

Was this review helpful? Yes 1
St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

Dear “Gunter B”, I am so happy that we can welcome you back for your another splendid holiday at St. Regis Sanya. Thank you for choosing us again and for posting these warm words on TripAdvisor. I hope that you had a safe return trip home again. It’s so kind of you to highlight our service, spacious room, central lawn... More 

Hong Kong, China
Level Contributor
77 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed April 25, 2015

How can you tell when management really cares about client services? When they respond to reviews on tripadvisor themselves and provide their email address for people to make contact. Anne Scott is a wonderful ambassador for the St Regis (and Starwood). I contacted her after seeing some information on other tripadvisor reviews not realising that she was the big cheese.... More 

Was this review helpful? Yes 1
St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

Dear “MsHellfire”, You are very kind indeed! Thank you very much for choosing The St. Regis Sanya Yalong Bay Resort and for sharing such detailed comments on Tripadvisor. Specifically, I must also thank you for connecting with me prior to your stay. I put my email address “out there” for just this reason and I am very happy to be... More 

Ripon, England, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 4, 2015 via mobile

With a significant wedding anniversary and both with significant birthdays we wanted a special holiday. We wanted to try a new destination, somewhere a bit different and were recommended Yalong Bay specifically the St Regis. We really wanted a villa so did some research and the villas at the St Regis looked just the thing. We booked and we are... More 

Was this review helpful? Yes 4
St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

Dear “Herring64”, Thank you for choosing The St. Regis Sanya Yalong Bay Resort as your place of celebrating the significant wedding anniversary and birthdays. Your comments made our day! It is a pleasure to read your feedback about your first stay in The St. Regis Sanya Yalong Bay Resort. I’m delighted to know that you had a splendid experience –... More 

New York City, New York
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed February 3, 2015

OK, I draw you in. I spend two days at this resort, and the most important impression it leaves to me is that the room size is quite big. Even the smallest room has a size of over 700 sqf, which will give you plenty room for up to three people, say two adult and a child, to rest or... More 

Was this review helpful? Yes 1
St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

Dear “Nelson_Eric”, Thank you very much for choosing The St. Regis Sanya Yalong Bay Resort for your stay and for posting your comment on TripAdvisor. Please accept my sincere appreciation on your very kind compliments on our spacious room. Indeed the 73sqm rooms at St Regis are the largest in Yalong Bay – and the comfort and quality is frequently... More 

shenzhen
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 21, 2015

Attended a wedding there, the weather in Sanya was really nice. The hotel is located at the corner of Yalong Bay, a very quiet area.The room was very nice and big, with a huge fan on the ceiling. I really enjoyed the breakfast, the restaurant offered a collection of fresh fruit juice. The hotel facilities were quite special, they had... More 

Was this review helpful? Yes 3
St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

Dear “yesshuo”, We do love romance at St Regis! I’m glad to know that you attended a wedding at The St. Regis Sanya Yalong Bay Resort. Thank you very much for sharing your feedback on TripAdvisor. You are very kind to share these warm words regarding the facilities, breakfast, transparent swimming pool et al. I do completely agree with your... More 

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