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Renaissance Sanya Resort & Spa

Travelers' Choice award winner
5.0 of 5
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No.1 Yezhou Road, Haitang Bay (Tufu Exit), Sanya 572000, China
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Renaissance Sanya Resort & Spa
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Ranked #10 of 1,172 Hotels in Sanya
A recent review
5 of 5 stars reviewed 2 days ago
Robert_RM55 Beijing, China
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381 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beijing, China
Contributor
18 reviews 18 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Having stayed at many Chinese hotels with varying degrees of service quality, I must say that this hotel is beyond expectations. The hotel itself is beautiful, from its grand lobby through its magnificent gardens to its enormous pool system, and the villa where my friends and I stayed was spacious, beautiful, and very functional in its layout, and the private... More 

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Gloucestershire
Top Contributor
70 reviews 70 reviews
33 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

I had read a few negatives on Tripadvisor about this hotel so I was prepared for things not to be perfect and indeed they aren't. The complaints all proved to be very valid: smell of drains in rooms, lack of true non-smoking rooms, below par cleaning standards and problems communicating with staff. However, other things have changed like the availability... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a grand-looking hotel (lobby area) in Sanya's Haitang Bay. Compared to Yalong Bay, here you find less crowd on the beach, and more tranquil. The food is good, especially its breakfast buffet, a lot of varieties, and the food in the Sichuan Restaurant was delicious. The kids pool area is also quite fun. Our son really liked it,... More 

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Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent three days at the Renaissance and were very impressed at what the Renaissance had to offer. The lobby was very grand, and the facilities were outstanding. The pool is massive, and there are plenty of activities to keep you entertained. The rooms are large and the bathrooms in the Premium rooms offer a large bathtub and showers. It's... More 

Was this review helpful? Yes 1
Renaissancesanya, Manager at Renaissance Sanya Resort & Spa, responded to this review

Dear Guest, Thank you for staying with Renaissance Sanya Resort & Spa and leaving us valuable comments. We are terribly sorry for the unsatisfied dining experience you've had in Red Star Cafe and Star Fish Market. Your comments are taken serious attention by General Manager and management team. F&B department will enhance staff training and address this issue seriously. Thank... More 

Shanghai, China
Top Contributor
96 reviews 96 reviews
68 hotel reviews
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I rarely give poor reviews and am generally reluctant to complain, believing you get what you pay for and I did waver between two and three rating, as overall I did have a good holiday, but there were just too many issues with what is supposed to be a five star resort to give it anything but poor. I assumed... More 

Was this review helpful? Yes 1
Renaissancesanya, Manager at Renaissance Sanya Resort & Spa, responded to this review

Dear guest, Thank you for staying with Renaissance Sanya. Your valuable comments are taken high attention by hotel management. We're sorry that you had not quite good dining experience in all day dining restaurant and the room status failed to meet your expectation. Thank you again for your comments and we sincerely welcome you back. More 

Hong Kong
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for three nights and upgraded ourselves to a villa on arrival. This had its own pool which our kids loved but for extra cost to book in advance unsure if would be worth it. The main pools are huge and many of them with one having a good shallow family hydroslide area. Can get a bit chaotic with... More 

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Renaissancesanya, Manager at Renaissance Sanya Resort & Spa, responded to this review

Dear Guest, Thank you for choosing Renaissance Sanya and leaving us your valuable comments. Currently, we're planning to create a special breakfast section for families with kids in all day dining restaurant and hope it will bring comfort to every guest. Thanks again for your comments and we sincerely welcome you back. More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Renaissance for my partners birthday with the objective of 5 days of beach relaxation. Have to say the hotel entrance and foyer look amazing and the rooms are of a good standard. We booked the couples getaway package which gave us a limo ride to and from the airport which was a great start to our... More 

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Ko Samui, Thailand
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First to start with my own mistake during reservation. During check in I notice that there's no bath mat, welcome drink, welcome fruit, turn down service, maybe because of 1 night stay? The room is big and nice. The shower have green mold. Wifi is not free unless you are member of the mariott. They also provide shuttle to down... More 

Was this review helpful? Yes 1
Renaissancesanya, Manager at Renaissance Sanya Resort & Spa, responded to this review

Dear Guest, Thank you for choosing Renaissance Sanya and leaving us valuable comments. Your comments were shared and taken seriouly attention by hotel management team. Hotel will consider to set up a special family zone for travellers with kids in All Day Dining restaurants to create a family-friendly dining environment while leaving other travelers peace and quietness. Thanks again for... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 21, 2015

I have lived in China for three years and have traveled to over 30 countries - and I must say this resort is the one place I find not only solace but an amazing experience. The pool is the best I've seen worldwide. The staff is impeccable. From room service to Directors, they all learned my friends and my name... More 

Was this review helpful? Yes 2
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 7, 2015

Very child-friendly, which is why Renaissance Sanya was completely full of Chinese families when we came with our little ones in Feb. 2015. Very few foreigners, and if you keep reading, you will know why. It is a huge concrete castle of a hotel. Four stories overtowering the many pools. Nice to have direct access to a pool from the... More 

Was this review helpful? Yes 2
Renaissancesanya, Manager at Renaissance Sanya Resort & Spa, responded to this review

Dear guest, Thank you for staying with exotic Renaissance Sanya for a family getaway. We're glad to offer you a destination for your family to create a great memory together. We're sorry that your vacation experience might be disturbed by other guests and the staff service barely met your expactation. Hotel General Manager and executive teams paid high attention to... More 

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