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All 1,162 Sanya hotels

Doubletree Resort by Hilton Hotel Sanya Haitang Bay

4.0 of 5 Resort   |   Haitang Road, Sanya 572000, China (Haitang Bay)
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Ranked #20 of 1,162 Hotels in Sanya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Serena K
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189 reviews from our community

Traveler rating
    95
    58
    22
    5
    9
See reviews for
19
29
4
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (189)
  • Mar-May only
    (66)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (40)
All months
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed there for two nights - 29 - 30 Oct, wish I could stay longer Beautiful hotel surrounded with beautiful mountains and rainforest. One can feel the peace and rest, serene and calm Service was excellent. Hotel was recommended by the GM of Shanghai Hilton, Gerd Knaust. All the staffs were polite, attentive and ready to render assistance.

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Serena, thank you very much for taking time to share your experience with us. I found that the hotel you reviewed and stayed with recently was another hotel of our brand. We are very glad to learn that you were happy with the hotel ambience, staffs and service, we are also willing to forward your comments to the hotel... More

Guangzhou, China
1 review
3 of 5 stars Reviewed 4 weeks ago

During the stay,I really appreciated Vincent and Tommy.they show me thier sincerity and hospitality.they provided the competitive price for our meeting nest month.it also was the important reason for me to choose Hilton finally.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Valued Guests, Thank you very much for taking time to share your experience with us. We are happy to learn that you are happy with our facilities and our sales team, which is a great motivation to us to drive our service and guests’ experience to excellence. I hope you will have a successful meeting and great stay with... More

Hong Kong, China
1 review
5 of 5 stars Reviewed September 22, 2014

We are writing to show our deep appreciation to Mr. Jason Tong, the guest service manager of Double Tree by Hilton Sanya hotel. Without his effort, our 5th Wedding Anniversary celebration would not be as perfect as it had been. Mr. Tong helped my husband to arrange a wonderful surprise including upgrading our original garden view room to a full... More

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Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Mr. Wayne & Mrs. Yannie Kwok, Thank you so much for choosing us spending your 5th Wedding Anniversary! We are so delighted to learn that you had a great time here at DoubleTree Resort by Hilton Sanya Haitang Bay! It was an absolute pleasure having you stay with us. Thank you again for your visit and your kind words... More

Shanghai, China
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2014

Me and my Pregnant wife stayed at the hotel very recently. The service was excellent and the staff was super courteous and helpful and had a very genuine smile.. Very unlike China service level.. My kudos to the training team and the whole staff..You made our stay perfect.. Only one issue the trees need a bit of pruning especially since... More

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Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you so much for spending your time sharing your recent experience stay! We are delighted to learn that you had a great time here at DoubleTree Resort by Hilton Sanya Haitang Bay! This DoubleTree resort offers 463 spacious guestrooms housed in contemporary low-rise buildings, all of which are conveniently located right next to Haitang Bay’s pristine... More

Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 31, 2014

It was our first time visiting Sanya, we just stayed there for 3 days 2 nights. We chose this hotel as it is managing by "Hilton" and we thought the hotel in Haitang Bay should be more clean & new. However, we were wrong. Although the exterior appearance of the hotel is very nice but the interior is opposite. The... More

Was this review helpful? Yes 1
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you so much for spending your time sharing your recent experience stay. I am sorry to learn that you had some disappointing experiences during your stay. We will try our best to strengthen efficiency on training to ensure these cases will not happen again in the future. As a national coast of China, Haitang Bay is... More

北京, China
1 review
4 of 5 stars Reviewed August 25, 2014

Too many people take breakfast in the hotel , restaurant so small. Too many mosquitoes and flies. 8am advices before to have the meals. Hope to help friends can try villa housing, rental car to go to the town to enjoy the Food, than eat at the hotel also choose more cost-effective. Hotel Lunch dishes should be improved, the slow... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you very much for sharing your experience of stay with us. I am sorry to learn that you had some disappointing experiences during your stay, please accept my sincerest apologies for all the inconveniences caused. I have taken note of your observations and suggestions. Your constructive feedback is very much appreciated as it is indeed assisting... More

New York, United States
1 review
5 of 5 stars Reviewed August 20, 2014

I highly recommend this Doubletree property for the comfortable rooms and especially the friendly and professional service. Many of the international hotels on Hainan still have eager but untrained service, but Doubletree has been successful. It is a great property for families as they clearly cater to children. Fantastic breakfast buffet!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you so much for spending your time sharing your recent experience stay! We are delighted to learn that you had a great time here at DoubleTree Resort by Hilton Sanya Haitang Bay! This DoubleTree resort offers 463 spacious guestrooms housed in contemporary low-rise buildings, all of which are conveniently located right next to Haitang Bay’s pristine... More

Sanya, China
1 review
5 of 5 stars Reviewed May 29, 2014

I am satisfied with this hotle very much! Very good service!I am satisfied with this hotle very much! Very good service!I am satisfied with this hotle very much! Very good service!I am satisfied with this hotle very much! Very good service!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, To learn that your stay surpassed your expectations is indeed gratifying and is what motivates us all to excel. It was an absolute pleasure having you stay with us. We look forward to welcoming you soon. Warmest regards, Markus Kosch General Manager More

Shangrao, China
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 15, 2014

I was stay in this hotel for 5 days. the delivery service is extremely slow, i was waiting a fruit knife for 1 hour for two times. Also, toothbrush and other basic needs never top up. What's worse. when i check out, receptionists tell me i have a bill about buffet. But i am already pay by cash. but your... More

Was this review helpful? Yes 1
babgkok
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 27, 2014

I stayed three nights recently to attend WTTC. I selected this hotel based on Tripadvisor report but I regretted for my choice. I could have stayed at the next door Kempinski or Sheraton for a similar rate. Communication with staff was really a problem although they were friendly. Breakfast was around USD35 and that was the biggest rip-off. I did... More

Was this review helpful? Yes 1
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you very much for choosing us for your stay during WTTC period. I am sorry to learn that you had some disappointing experiences during your stay, please accept my sincerest apologies for all the inconveniences that caused. We will try our best to strengthen efficiency on more English training to ensure these cases will not happen... More

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Additional Information about Doubletree Resort by Hilton Hotel Sanya Haitang Bay

Address: Haitang Road, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Haitang Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Resort by Hilton Hotel Sanya Haitang Bay 4*
Number of rooms: 463
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Also Known As:
Doubletree Resort By Hilton Hotel Sanya Haitang Bay Hainan

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