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Doubletree Resort by Hilton Hotel Sanya Haitang Bay

#19 of 1,173 Hotels in Sanya
Certificate of Excellence
4.0 of 5
Hotel website
Haitang Road, Sanya 572000, China
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Doubletree Resort by Hilton Hotel Sanya Haitang Bay
Best prices for: 1 room 1 guest
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Ranked #19 of 1,173 Hotels in Sanya
Certificate of Excellence
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203 reviews from our community

Traveler rating
    102
    64
    22
    6
    9
See reviews for
22
36
4
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Top Contributor
767 reviews 767 reviews
96 hotel reviews
331 helpful votes 331 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As someone who has stayed at both the Conrad and Doubletree in Sanya, the Conrad is worth the extra money unless you get a great rate and are going during a time that is not as busy. Overall, the 2 best attributes were the service (Grace at the front desk & Isabelle at Pacifica) + the room / upgrade and... More 

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Columbus, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great staff friendly and attentive. Grounds were beautiful and the pool was amazing. Great for families and location is one of the best on the bay. Will definitely return for another trip in the future.

Review collected in partnership with DoubleTree by Hilton

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Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Frank, Thank you so much for your recent visit as well as sharing your experience! We are so delighted to learn that you enjoyed your vacation here at DoubleTree Resort by Hilton Sanya Haitang Bay! It was an absolute pleasure having you staying with us. Thank you again for your kind words about our staff, grounds and pools. We... More 

Hong Kong
Contributor
20 reviews 20 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 19, 2015

First time in Sanya and I would say - plain and simple - never again. There were just too many low-lights everyday that catch us in surprise during the 4 days we were there. Overall, the staff would require more training, the hotel management needs serious improvement and it would be great to use some signages as well. Now on... More 

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Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you very much for choosing us for your recent stay with us. I am so sorry to learn that you had some disappointing experiences during your stay, please accept my sincerest apologies for all the inconveniences caused. We will try our best to strengthen efficiency on training to ensure those incidents will not happen again in... More 

1 review
5 of 5 stars Reviewed February 12, 2015

I stayed at Doubletree haitang bay for 4 days with my friends. We arrived in the midnight and surprisingly during check in we treated by warm cookies by the front line staff, Helen was very helpful to make our late check in fast and efficient as actually we all quite tired, special thanks to Josan (Director Food & Beverage) who... More 

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Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Valued Guest, Thank you very much for choosing us for your vacation and sharing your experience on your recent stay with us! We are so delighted to learn that you enjoyed your vacation for holiday season here at DoubleTree Resort by Hilton Sanya Haitang Bay. Thank you for your comments on Helen, Josan and Grace that I will share... More 

杭州, China
1 review
4 of 5 stars Reviewed January 14, 2015

It is very near the sea and beach. The beach is like one spot in the Hilton. u can see the beach from one of the swimming pool. The customer's room is very neat and quiet with an amazing balcony. very smat choice to stay here

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you so much for choosing us to share your experience on your recent stay with us! We are so delighted to learn that you enjoyed your vacation here at DoubleTree Resort by Hilton Sanya Haitang Bay! It was an absolute pleasure having you staying with us. Thank you again for your kind words about our room,... More 

贵阳, China
1 review
4 of 5 stars Reviewed December 24, 2014

Although is older in haitang bay hotel, 2010 construction, but the facilities and was happy with everything, the five-star hotel check-in service and atmosphere can truly feel the holiday, private beach hotel environment is good, but suggested that more new facilities, improve quality. Swimming pool and still hope to have the water temperature in winter, or are not able to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Valued Guest, Thank you very much for choosing us for your vacation and sharing your experience on your recent stay with us! We are so delighted to learn that you enjoyed your vacation for holiday season here at DoubleTree Resort by Hilton Sanya Haitang Bay, and you would like to choose Hilton brand and Haitang Bay for your trip... More 

Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 23, 2014

I stayed 4 nights with my family for escaping winter this month. Like I wrote on the title, service and suite are the keywords of my review. pros. 1. Never experienced this kind of service world wide. Those were like one of my family member is helping me comfortable and relaxed with deep concerns. I start to write this review... More 

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Valued Guest, Thank you very much for choosing us for your vacation and sharing your experience on your recent stay with us! We are so delighted to learn that you and your family enjoyed your vacation here at DoubleTree Resort by Hilton Sanya Haitang Bay, and you would like to recommend us for family traveling in Sanya. It was... More 

1 review
5 of 5 stars Reviewed December 12, 2014

We stayed a night last month. The service of check-in counter impressed me till now, especially a staff with name card "MASA Q" who patiently solved problems and always keep friendly attitude. We strongly recommend Hilton is absolutely the first choice when traveling Sanya and we will come back. Ming yin, Chan

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you very for choosing us to share your experience on your recent stay with us! We are so delighted to learn that you enjoyed your stay here at DoubleTree Resort by Hilton Sanya Haitang Bay, and you would like to recommend Hilton as the first choice when traveling in Sanya! It was an absolute pleasure having... More 

Chang chun, China
1 review
5 of 5 stars Reviewed December 1, 2014

I and my wife in Sanya Haitang Bay Doubletree by Hilton spent a happy vacation, hotel services are in place, problems will be solved soon, a fly in the ointment is Haitang Bay Beach too rough, has not been able to go. Distance from hotel to Sanya duty-free shop is very close, the hotel also provided free of charge to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you very for choosing us to share your experience on your recent stay with us! We are so delighted to learn that you enjoyed your vacation here at DoubleTree Resort by Hilton Sanya Haitang Bay! It was an absolute pleasure having you staying with us. Thank you for your comments on service, problem solving efficiency and... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 27, 2014

Stayed on 2 nights on weekdays (meaning there were less crowd) and there wasn't too many people, so I got to enjoy the facilities. Limited Dining option (2 restaurants for dinner) but you can hop on the buggy and go over to Conrad for your meals if you choose. At check-in, I mentioned that my son was ill and the... More 

Was this review helpful? Yes
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you so much for choosing us to share your experience on your recent stay with us! We are so delighted to learn that you enjoyed your holiday here at DoubleTree Resort by Hilton Sanya Haitang Bay! It was an absolute pleasure having you staying with us. Thank you again for your visit and your kind words... More 

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