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Conrad Sanya Haitang Bay

#9 of 1,178 Hotels in Sanya
Certificate of Excellence
5.0 of 5
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Haitang Road, Haitang Bay Resort, Sanya 572000, China
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1 room 1 adult
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Conrad Sanya Haitang Bay
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192 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

While we had a lovely couple of nights at the Conrad in Sanya and this is definitely a five star hotel, it is not as good as other hotels we have stayed in. Summary: Don't choose over other hotels (i.e. the Mandarin) because you are a Hilton diamond member as we found there limited advantage to being a diamond member... More 

Helpful?
Thank Richard W
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for a few days in a bungalow room. Nice through, but after a few seasons of smoking, heavy wear and tear and general weather, this hotel has a lot to improve on when it comes to rooms standard. Patched up water leaks, dirty pool. Service in general was not up to Conrad level. Although we stayed in Low... More 

Helpful?
Thank Gwei10
Shanghai, China
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed December 5, 2015 via mobile

We have stayed in the Conrad for two nights. We chose the Conrad due to the fact as it seemed to be a smaller resort compare to these huge hotels with 200 and more rooms. The Conrad is a nice resort and due to their villa concept you don't feel like a tourist. There are details which have to be... More 

Helpful?
Thank ExBen
Marlene P, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear ExBen, Thank you very much for taking the time to share your experience on your recent stay with us! It certainly was detailed and gives people a very personal appraisal in the spirit of Trip Advisor. I was very disappointed to learn that you did not tasted our inspired F&B, Please accept my sincerest apologies for all the inconvenience... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 8, 2015

I wrote complain emails with Chinese and English both to hotel and Hilton Hhoners Customer Care Officer two days ago. But no reply. Conrad Sanya Haitang Bay SEPT 4-6 We have a unhappy stay in this hotel. 1, My wife sliped down in the bathroom. and the toe be hurted. in talking with staffs, it is not the first time... More 

Helpful?
1 Thank Yu T
Marlene P, Manager at Conrad Sanya Haitang Bay, responded to this review

Dear Yu T, Thank you very much for choosing us for your recent stay with us. I was so very disappointed to learn that you did not receive our usual friendly Conrad service. Please accept my sincerest apologies for all the inconvenience caused to you and your family. Hope your wife gets better soon. We will be strengthening the efforts... More 

Las Vegas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 1, 2015

Here is my experience at the Conrad Sanya Haitang Bay. The drive to the resort area is about an hour and we were picked up by a car service arranged by the Resort. The driver was professional and a hotel representative was along to help out. (There was an additional fee (I felt it was reasonable) Upon arriving at the... More 

Helpful?
Thank PhotographyBro
Marlene P, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear PhotographyBro, Thank you very much for taking the time to share your experience on your recent stay with us! It certainly was detailed and gives people a very personal appraisal in the spirit of Trip Advisor. Thank you for your comments on our service, restaurants, shuttles, villa and beach, especially you mentioned our team members Patricia (the Front Office... More 

San Jose, Costa Rica
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 19, 2015

I just had the pleasure to spend a weekend at the Conrad hotel. The place is beautiful. In a lot of ways is a very intimate property where service is very personalized. The location is excellent! very close to many other luxury hotels and only ten minutes away from the Duty Free Mall, a very upscale shopping destination with excellent... More 

Helpful?
2 Thank traveladept1
Marlene P, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear traveladept1, Thank you very much for taking the time to share your experience on your recent stay with us! I am so delighted to read that you had a wonderful holiday. Thank you for your comments on our service, location, shuttles, villa and beach, especially you mentioned our team members Patricia, Michael, Frank, Jonathan and Anita. I have shared... More 

Chicago, Illinois
Level Contributor
930 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 360 helpful votes
5 of 5 stars Reviewed May 27, 2015

As someone who has stayed at both the Conrad and Doubletree in Sanya, the Conrad is worth the extra money for 5 star amenities, world class service (Patricia is amazing), villas with private pools that serve as your private oasis and wonderfully delicious restaurant options. It is also nice that the Doubletree & Conrad are on adjoining properties (and I... More 

Helpful?
1 Thank Shelliu
Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear Shelliu, Thank you very much for taking time to share your experience on your recent stay with us! As well we thank you for your return visit and for again writing a review, not only for the Conrad but also for our hotel next door - the Doubletree Resort by Hilton Sanya HaitangBay. We truly appreciate your loyalty. Thank... More 

Derry, New Hampshire
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 19, 2015

We went to Sanya for a Romantic Vacation to enjoy the quiet beaches of Sanya in Hainan China. We were very excited to have been able to book the Conrad Hilton given its reputation. On the good side the rooms are opulent, spacious, and comfortable. The grounds are lush and well manicured. The sandstone facing of the buildings is neat... More 

Helpful?
Thank Don D
Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you for your recent visit and spending your romantic vacation with us . I also want to thank you for taking the time to share your honest feedback of your stay through TripAdvisor. We are sorry to learn the disappointing experience you encountered in our resort. I am so sorry that the sound volume of the... More 

Vancouver, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed April 3, 2015

This is the second Conrad hotel I have visited in China and let's just say I wasnt impressed by either. We had our wedding at Conrad early Feb this year. The PROs: The villas were nice, clean, and relatively new. Buffet breakfast was decent, consisted of buffet and a la carte. It was very quiet in this resort, not overcrowded... More 

Helpful?
1 Thank Kylie Z
Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you for your recent visit to the Conrad Sanya Haitang and for hosting your wedding with us last February. I also thank you for taking the time to share your honest feedback of your stay through Trip Advisor. I would like to personally extend my deepest apologies for the multiple challenges you had experienced while you... More 

Melbourne, Australia
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 30, 2014 via mobile

This is our second time staying with Conrad brand hotel. This time, we brought along our parents to stay at the hotel. We have mixed feeling staying in this hotel/resort. The lists are as follow: LIKES: - The Deluxe room with Ocean View has beautiful view. - Spacious room with 60 sq metre - Spacious bathroom with rain-shower and separate... More 

Helpful?
Thank Charles C
Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you very much for taking time to share your experience on your recent stay with us! We appreciate your loyalty and that you have visited twice, this time with your parents. Thank you so much for your detailed comments on our room facilities, Spa, dining options, property maintenance and reclusion ambience, especially you mentioned our team... More 

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