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Conrad Sanya Haitang Bay

#4 of 1,175 Hotels in Sanya
Certificate of Excellence
5.0 of 5
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Haitang Road, Haitang Bay Resort, Sanya 572000, China
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Conrad Sanya Haitang Bay
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Ranked #4 of 1,175 Hotels in Sanya
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
traveladept1 San Jose, Costa Rica
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175 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Jose, Costa Rica
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I just had the pleasure to spend a weekend at the Conrad hotel. The place is beautiful. In a lot of ways is a very intimate property where service is very personalized. The location is excellent! very close to many other luxury hotels and only ten minutes away from the Duty Free Mall, a very upscale shopping destination with excellent... More 

Was this review helpful? Yes 2
Marlene P, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear traveladept1, Thank you very much for taking the time to share your experience on your recent stay with us! I am so delighted to read that you had a wonderful holiday. Thank you for your comments on our service, location, shuttles, villa and beach, especially you mentioned our team members Patricia, Michael, Frank, Jonathan and Anita. I have shared... More 

Chicago, Illinois
Level Contributor
848 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 366 helpful votes
5 of 5 stars Reviewed May 27, 2015

As someone who has stayed at both the Conrad and Doubletree in Sanya, the Conrad is worth the extra money for 5 star amenities, world class service (Patricia is amazing), villas with private pools that serve as your private oasis and wonderfully delicious restaurant options. It is also nice that the Doubletree & Conrad are on adjoining properties (and I... More 

Was this review helpful? Yes 1
Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear Shelliu, Thank you very much for taking time to share your experience on your recent stay with us! As well we thank you for your return visit and for again writing a review, not only for the Conrad but also for our hotel next door - the Doubletree Resort by Hilton Sanya HaitangBay. We truly appreciate your loyalty. Thank... More 

Derry, New Hampshire
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 19, 2015

We went to Sanya for a Romantic Vacation to enjoy the quiet beaches of Sanya in Hainan China. We were very excited to have been able to book the Conrad Hilton given its reputation. On the good side the rooms are opulent, spacious, and comfortable. The grounds are lush and well manicured. The sandstone facing of the buildings is neat... More 

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Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you for your recent visit and spending your romantic vacation with us . I also want to thank you for taking the time to share your honest feedback of your stay through TripAdvisor. We are sorry to learn the disappointing experience you encountered in our resort. I am so sorry that the sound volume of the... More 

Vancouver, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed April 3, 2015

This is the second Conrad hotel I have visited in China and let's just say I wasnt impressed by either. We had our wedding at Conrad early Feb this year. The PROs: The villas were nice, clean, and relatively new. Buffet breakfast was decent, consisted of buffet and a la carte. It was very quiet in this resort, not overcrowded... More 

Was this review helpful? Yes 1
Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you for your recent visit to the Conrad Sanya Haitang and for hosting your wedding with us last February. I also thank you for taking the time to share your honest feedback of your stay through Trip Advisor. I would like to personally extend my deepest apologies for the multiple challenges you had experienced while you... More 

Melbourne, Australia
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 30, 2014 via mobile

This is our second time staying with Conrad brand hotel. This time, we brought along our parents to stay at the hotel. We have mixed feeling staying in this hotel/resort. The lists are as follow: LIKES: - The Deluxe room with Ocean View has beautiful view. - Spacious room with 60 sq metre - Spacious bathroom with rain-shower and separate... More 

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Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you very much for taking time to share your experience on your recent stay with us! We appreciate your loyalty and that you have visited twice, this time with your parents. Thank you so much for your detailed comments on our room facilities, Spa, dining options, property maintenance and reclusion ambience, especially you mentioned our team... More 

Orlando, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 1, 2014

Pools,water features and grounds were well kept. Ambience was peaceful, perfect for a relaxing getaway. Excellent quality of food. Service was efficient however could be better if all staff smile a little more.

Review collected in partnership with Conrad Hotels & Resorts

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Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you very much for taking the time to share your experience on your recent stay with us! I am so delighted to read that you had a relaxing holiday. Thank you for your comments on our pool facilities, ambience, food and service. I have shared your comments with our team and we fully agree with you... More 

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2014

Hilton Honours is the my first choice both for business and leisure. Conrad, the best hotel in its class. Service is better than its brother hotel DoubleTree next door. Will visit it again soon, but a different location

Was this review helpful? Yes
Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you very much for taking the time to share your experience on your recent stay with us! I am so delighted to read that you had a wonderful stay with us. All services and facilities provided at this Conrad hotel is to make all our guests, especially our HHonors members, feel the atmosphere of “the luxury... More 

chengdu, China
1 review
3 of 5 stars Reviewed October 29, 2014

The hardware is good, the service needs to be improved. Prices and international The Class Hotel standards, but the service details still need to improve transparency and consumer. The hardware is good, the service needs to be improved. Prices and international The Class Hotel standards, but the service details still need to improve transparency and consumer.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your experience on your recent stay with us. We are sorry to learn the disappointing experience you might encounter. It would be really appreciated if you would like to share more detailed information of how can we improve on service so that we can share with our... More 

Cincinnati, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 22, 2014

Spent a week in Maineland China visiting all the spots, Shanghai, Biejing, Xi'an, HK. Ran hard, was looking for a few days at the beach with my wife, her first trip to Asia. I chose Conrad based on reviews and was very very happy with the choice. First impressions were great, we chose to take a private car to/from property... More 

Was this review helpful? Yes
Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear Carl, Thank you very much for taking time to share your experience on your recent stay with us. My team and I were very happy that we could welcome you, had chat with you and received valued comments on our properties and amenities. We are glad to learn that you and you wife enjoyed your stay at our Conrad... More 

1 review
5 of 5 stars Reviewed October 19, 2014

This hotel went from good to great and is probably the best in the greater Sanya and Hainan area. We have spent five nights here and we knew what we were expecting since this was our fifth visit to Hainan Island. Teatro (main restaurant) is a good value deal and we really like the Mediterranean menu at Senses too. The... More 

Was this review helpful? Yes
Markus K, General Manager at Conrad Sanya Haitang Bay, responded to this review

Dear Pieter, Thank you very much for taking time to share your experience on your recent stay with us. We are happy to learn that you enjoyed your stay at our Conrad Sanya Haitang Bay and you would like to come back again, which is a great motivation to us to drive our service and guests’ experience to excellence. Thank... More 

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