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InterContinental Sanya Resort

5.0 of 5 Resort   |   No.1 Zhouji Road, Sanya 572000, China
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Ranked #15 of 1,167 Hotels in Sanya
4.5 of 5 stars 271 Reviews
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
760pieto Annecy, France
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271 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Annecy, France
Top Contributor
50 reviews 50 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

the hotel is located 10 minutes away from the City of Sanya on a very nice beach. I booked a room at the Club intercontinental and when I arrive at the hotel Lobby the lobby was extremly busy and very confuse. Luckily they suggest me to check in at the Club intercontinental. The check in was excellent at the Club... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Being there with my family I had a few questions about the area, concierge were very helpful and patient with our needs. Stayed in an ocean view room and the view was stunning! They have a few different restaurant, Chinese, Asian and buffet... Dined first night at the Asian restaurant and the quality of the food was great and the... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear cOpicO Thank you for choosing to stay at the Intercontinental Sanya Resort. We are very happy to hear that you enjoyed your room and the ocean views. I am glad to see that you also enjoyed our restaurants with your family and that your wife and daughter were able to relax and spend quality time together. Thank you again... More 

Gold Coast, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

We visited the resort late Nov with Family and from the photos had great expectations from the hotel. We arrived to a smiling reception hostess and a quick checkin. The staff spotted my son a bit tired and crying and immediately offered assistance bringing a toy and playing with him. I was completely blown away. Our room had a beautiful... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear whiteoceanwaves Thank you for choosing to stay at the intercontinental Sanya Resort. I appreciate your feedback and that you enjoyed your time with your family and your son. I am happy to hear that he liked our Kids club and you visited the HydroDome with its therapeutic benefits. We are looking forward to your return soon. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed in several hotels on a ten day tour of China, and had a wonderful time in all, except our last stay, which was the intercontinental. On arrival our car pulled up and the staff member stood by the car, didn't open the door to let us out, nor greeted us once we got out of the car. Neither... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear suaveplan Thank you for choosing to stay at the Intercontinental Sanya Resort. I apologise for the unsatisfactory experience you received during your recent stay. I have spoken to the Concierge and Reception team about their service shortfall and we have increased our service training. I have also had a meeting with our Housekeeping and Engineering team to ensure such... More 

Walsall, United Kingdom
1 review
4 of 5 stars Reviewed November 17, 2014

Fantastic resort on the south China sea. Club rooms were again very well appointed and had spectacular views of the ocean and beach. There are a range of restaurants here to cater for most tastes, be it Asian or Western cuisine and overall the quality was good. Restaurant prices are on the high side, especially with a 15% surcharge on... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear Faron D Thank you for choosing to stay at the Intercontinental Sanya Resort. I am glad to see that you enjoyed our Club rooms with the spectacular ocean views. I will pass on your comments to our team regarding our restaurants and bars. In particular our Beer Factory where we brew our own beers based on a German recipe.... More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 4, 2014

What a disappointment! Many of the pictures posted on booking.com are 3D and in fact not showing the "real" look of the place which is utterly disgraceful. The rooms are in so poor shape it's a joke. No privacy what so ever in the resort and there is not much of a beach. The bungalows on the water have never... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear rightadvice Thank you for choosing the Intercontinental Sanya Resort. Firstly my sincere apology for your unsatisfactory experience with your room. This room has since been taken out of order and renovated and repaired. I inspected the room and have taken immediate action. Please contact me directly at geoffrey.ryan@ihg.com if you would like to discuss further so that I may... More 

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 25, 2014

I was there with my kids on 24 Oct 2014, I only stay there for one night then I moved to other InterContinental Sayan Haiting Bay Resort, I suppose stay there for 4 days holidays, the reason that I left earlier it because the hotel is far far away for 5* resort! the room is getting old and kids club... More 

Was this review helpful? Yes 1
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear Anniechoihkg Thank you for choosing to stay at the Intercontinental Sanya Resort. I appreciate your feedback regarding the room that you stayed in and also the kid's club. I have inspected this room and we have already begun to renovate and improve accordingly. I will also take action to ensure all parents and children are delighted by our Kids... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed October 6, 2014

My friend and I stayed in this resort for 3 nights from 2-5 October 2014. We arrived separately as we flew in from different countries. We booked the club room which has a nice classic interior and furnishing, free wifi (although connection is slow but acceptable since there's no charge), a very nice outdoor patio with comfy sofa beds and... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear Clarence F Thank you for choosing to stay at the Intercontinental Sanya Resort. We are very happy to receive your great feedback regarding your room, the Resort food and the facilities. Most of all it is very pleasing to hear that you enjoyed our Intercontinental service. I have already shared your feedback with our team which will encourage them... More 

Wuhan, China
1 review
3 of 5 stars Reviewed September 13, 2014

Hello, I booked hotel via Tripadvisor and Booking for one room for 2 adults + 1 child 10years old. It took me, with the printed receipt from Booking mentionning the 3 persons including breakfast, a few hours until midnight before Intercontinental Sanya management accepts to provide us with a blanket for sofa for my child. 1st excuse : Intercontinental Sanya... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear lvillard Thank you for choosing to stay at the Intercontinental Sanya Resort. I appreciate you advising me of your room booking challenges and I am sorry that your arrival experience was unexpected. We aim to resolve service challenges quickly so that all our guests check in smoothly and enjoyably. Again my sincere apologies and we hope that you will... More 

Beijing, China
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 7, 2014

The hotel has a beach shared with a neighboring hotel. So it is generally good for enjoying yourself with sun and sea while avoiding the crowds at the public beaches. The Asian restaurant is the best in-hotel diner. We tried South East Asian, Japanese and Chinese, and they are all good. However, the Mediterranean which offers Western cuisine is rather... More 

Was this review helpful? Yes 1
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear kjang Thank you for choosing to stay at the Intercontinental Sanya Resort. We are very happy to hear that you enjoyed our Asian Village restaurant with our resident Thai Chef Kenny. Kenny continues to produce authentic Thai food using herbs grown in our Hotel garden. We will focus on our Western menu in the Mediterraneo restaurant as you have... More 

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Additional Information about InterContinental Sanya Resort

Address: No.1 Zhouji Road, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Sanya Resort 5*
Number of rooms: 343
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Also Known As:
Intercontinental Sanya Hotel Sanya
InterContinental Sanya Resort Hainan
Hotel Style:
#6 Business Hotel in Sanya
#10 Top resorts Hotel in Sanya
#12 Spa Hotel in Sanya
#13 On the Beach Hotel in Sanya
#13 Luxury Hotel in Sanya
#13 Romantic Hotel in Sanya
#14 Family Hotel in Sanya
#66 Best Value Hotel in Sanya

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