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InterContinental Sanya Resort

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No.1 Zhouji Road, Sanya 572000, China
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InterContinental Sanya Resort
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Ranked #15 of 1,171 Hotels in Sanya
A recent review
5 of 5 stars reviewed 2 weeks ago
asupastar Beijing, China
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279 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beijing, China
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love this beautiful hotel...food is awesome...ate at all the restaurant n they are awesome.Love their beach n beach bar area.Had one of the best seafood platter there....love the beautiful pool to..Will definite be back here..

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear asupastar Thank you for choosing to stay at the Intercontinental Sanya Resort. We are so happy to hear that you enjoyed your recent visit . I will pass on your comments on our beautiful Resort to our team. Our Chefs will be very pleased to hear your feedback on the fresh seafood and the quality of all our restaurants.... More 

Chengdu, China
2 reviews
5 of 5 stars Reviewed February 15, 2015

First I'll make it clear: if you book a club room, and take advantage of the benefits offered, the stay will be amazing. You'll be surprised to find that the offerings at the 'club house' will be likely better than what you'll find at restaurants outside the hotel, personally I had researched and planned several dinners for my family in... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear Rick_in_Chengdu Thank you for choosing to stay at the Intercontinental Resort Sanya. I am so pleased to hear that you enjoyed your stay at our Club Intercontinental . The hotel within a hotel. I am also pleased to hear that you enjoyed our restaurants as well as the daily buffets at the Club Intercontinental. It sounds like you were... More 

Hong Kong
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 7, 2015

This was a first trip to Hainan Island's Sanya resort district and we weren't disappointed. Picked up by the Hotels BMW 7 series limo we were delivered in style to this beautiful tropical hotel, whose signature elements are the marble stonework, the pavilions and verandas and the extensive tropical beach setting. Set on a peninsula with expansive views of the... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear Shanghai_Deco Thank you for choosing to stay at the Intercontinental Sanya Resort. We are very happy to hear that you were able to escape to Sanya for some rest & relaxation and that serenity was found in our Club Intercontinental villas. I will pass on your good comments regarding our restaurants to our Executive Chef Cedric Rolland. He will... More 

New York City, New York
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 3, 2015

It’s really a huge resorts, the corridor to some rooms is quite long, so just be prepared for a long walk before you can take a rest in your bed. Hotel staffs are friendly and efficient, the room is comfortable and neatly. The balcony is big and has sofa beds. One more thing to mention, there is no public transportation... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear Nelson_Eric Thank you for choosing to stay at the Intercontinental Sanya Resort. Thank you also for your feedback regarding the friendliness and efficiency of our team's service. I will be sure to pass on your kind words. It is also pleasing to hear that you enjoyed our guest room with the large outdoor balcony. We do have a large... More 

1 review
5 of 5 stars Reviewed January 12, 2015

Had a great stay at the Intercontinental. It is located behind a mountain with a nice beach. The beach is a little too rocky. Stayed in a club room with my family, the view was very beautiful. The service in the club area was very friendly. My son really enjoyed the kids club and they even had a jumping castle.

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear J3ssH7 Thank you for choosing to stay at the Intercontinental Sanya Resort. It is very pleasing to hear that you had a great stay and that you enjoyed the Club Intercontinental rooms with their sea views over the bay. I will pass on your comments to our Club Intercontinental team regarding their good service . It is always great... More 

Shanghai
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 5, 2015

We stayed in the Club rooms: spacious and luxurious - but thats what u you would expect. The pool areas are fun - my daughter loved it; the restaurant by the water is good, and the bar has some nice chairs. However, while the beach is sandy, the water is not: for the most part the beach has a rocky... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear ShanghaiFamily1603 Thank you for choosing to stay at the Intercontinental Sanya Resort. We are very happy to learn that you enjoyed the space and the luxury of our Club Intercontinental rooms. Great to see that your daughter enjoyed our swimming pools and I hope she tried our heated pool also. Our Sea Pavilion cantonese restaurant continues to receive awards... More 

Annecy, France
Top Contributor
56 reviews 56 reviews
32 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 23, 2014

the hotel is located 10 minutes away from the City of Sanya on a very nice beach. I booked a room at the Club intercontinental and when I arrive at the hotel Lobby the lobby was extremly busy and very confuse. Luckily they suggest me to check in at the Club intercontinental. The check in was excellent at the Club... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear 760pieto Thank you for choosing to stay at the Intercontinental Sanya Resort. I am very happy to hear that you enjoyed the Resort and the friendly service at the Club Intercontinental. I apologise for any confusion that you experienced and I hope that next time you return we are not so busy and you can relax and enjoy all... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed December 5, 2014

Being there with my family I had a few questions about the area, concierge were very helpful and patient with our needs. Stayed in an ocean view room and the view was stunning! They have a few different restaurant, Chinese, Asian and buffet... Dined first night at the Asian restaurant and the quality of the food was great and the... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear cOpicO Thank you for choosing to stay at the Intercontinental Sanya Resort. We are very happy to hear that you enjoyed your room and the ocean views. I am glad to see that you also enjoyed our restaurants with your family and that your wife and daughter were able to relax and spend quality time together. Thank you again... More 

Gold Coast, Australia
1 review
4 of 5 stars Reviewed December 4, 2014

We visited the resort late Nov with Family and from the photos had great expectations from the hotel. We arrived to a smiling reception hostess and a quick checkin. The staff spotted my son a bit tired and crying and immediately offered assistance bringing a toy and playing with him. I was completely blown away. Our room had a beautiful... More 

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Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear whiteoceanwaves Thank you for choosing to stay at the intercontinental Sanya Resort. I appreciate your feedback and that you enjoyed your time with your family and your son. I am happy to hear that he liked our Kids club and you visited the HydroDome with its therapeutic benefits. We are looking forward to your return soon. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 3, 2014

We stayed in several hotels on a ten day tour of China, and had a wonderful time in all, except our last stay, which was the intercontinental. On arrival our car pulled up and the staff member stood by the car, didn't open the door to let us out, nor greeted us once we got out of the car. Neither... More 

Was this review helpful? Yes
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear suaveplan Thank you for choosing to stay at the Intercontinental Sanya Resort. I apologise for the unsatisfactory experience you received during your recent stay. I have spoken to the Concierge and Reception team about their service shortfall and we have increased our service training. I have also had a meeting with our Housekeeping and Engineering team to ensure such... More 

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