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All 1,152 Sanya hotels

Pullman Sanya Yalong Bay

5.0 of 5 Resort   |   Yalong Bay, Hainan, Sanya 572000, China
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Ranked #26 of 1,152 Hotels in Sanya
A recent review
5 of 5 stars reviewed yesterday
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671 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We checked in around 5pm. Time for check-in was short and smoothly. In the evening we came for dinner, Rive Gauche hot-pot. I was small pot, very special. We looked around the buffet and the hostess introduced the food patiently. The food was amazing compared with the price, not only for hot-pot, I mean there were salad, dessert everything. During... More

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Hong Kong, China
Contributor
19 reviews 19 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We read some bad reviews of this hotel on tripadvisor, but hesitantly booked the hotel in any case. A villa with a private pool was just too good an opportunity to miss. Our room had no problem at all. The pool was clean, the Jacuzzi was clean and so was the rest of the villa. We had language issues with... More

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1 review
4 of 5 stars Reviewed 1 week ago via mobile

Come back again!! I have lived here for 3 days, and do have very good experience,even though it's not the sea view, but it still has the good atmosphere. Still the breakfast here, good quality and so many choices,and the staff are so nice to us! The room, we lived in villa, has a pool there, which is very private,... More

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Shanghai, China
1 review
3 of 5 stars Reviewed 2 weeks ago

We booked a villa with private pool for 3 nights and arrived after midnight. All I wanted to do was to have a nice swim and go to sleep. Moments after I was in the pool one of the lights in the pool fell off. Then I heard my friend screaming that there was a dead cockroach in the hot... More

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Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As a frequent accor hotels visitor, I am so disappointed with the hotel. The property is old and cleaniness is to be improved. The pool access rooms and pool Thai villas are quite good but other room types are disappointing. The a la carte menu does not worth at all. Yet, the staffs are nice and friendly. The breakfast buffet... More

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ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay, responded to this review

Dear guest, We would like to thank you for choosing Pullman Sanya Yalong Bay Villas & Resort as your accommodation choice during your recent stay in Sanya and for taking the time to complete your review on Tripadvisor. We are delighted to learn that you appreciate our service &breakfast and particularly value our hotel Villas. Meanwhile, Your remark on our... More

Hong Kong, China
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I am usually pretty forgiving when it comes to hotel experiences because I understand it's not easy to make sure that things run smoothly 100% of the time. But this is one resort I'd advise others to stay away from. Came here with 2 other people and there was a reservation for 3 rooms total. They claimed they didn't have... More

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ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay, responded to this review

Dear Honorable Guest, We would like to thank you for choosing Pullman Sanya Yalong Bay Villas & Resort as your preferred accommodation during your recent stay in Sanya and sincerely appreciate you taking the time to share with us your feedback on trip advisor. We regret that some aspects did not quite meet your expectations. Your feedback on our Front... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 11, 2014

Stayed for 2 nights in the pool villa over the last weekend, but totally disappointing. 1) Thought there is a 'crack' in the bath tub but finally realised that is actually a pubic hair!!! 2) Took more than 5mins to get hot water ran out from the shower 3) Saw a mouse running around the pool. Call for help from... More

Was this review helpful? Yes 1
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay, responded to this review

Dear guest, We sincerely appreciate you taking the time to give us your feedback on trip advisor, your remark on our Room cleanliness and facilities has been carefully noted , please rest assured that appropriate action has been taken with our housekeeper and the team , to ensure this condition does not happen again. Regarding your concern about pool condition... More

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 27, 2014

I feel a bit confuse on the positioning of this hotel. Is it a five star or a four star? The service of the staff is so so. They just did their job but I could not their passionate. Why replacing a steak house with a noodle bar??? Understand it is an open area design of the check in hall... More

Was this review helpful? Yes
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay, responded to this review

Dear Honorable Guest, We would like to thank you for choosing Pullman Sanya Yalong Bay Villas& Resort as your recent accommodation during your recent stay in Sanya and sincerely appreciate you taking the time to share with us your feedback on trip advisor. We regret that some aspects did not meet your expectations. Your remark on our service has been... More

Markham, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 19, 2014

My family stayed in Pool Villa for three nights. Although it's not a beach front resort, the public swimming pools are gorgeous. There are two pools within the property, one big, one small. But since we had a private pool about 15' x30' , we didn't use public pool. Besides the big bedroom and in-suites bathroom, The villa also has... More

Was this review helpful? Yes 1
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay, responded to this review

Dear Guest, We are very pleased that you enjoyed your visit to our hotel and particularly appreciated our Villas and private swimpool.Your appreciation will certainly share with all our team member. Your feedback is extremely valuable to us as it helps us improve the quality of our service and product to better meet the guest needs. We hope to have... More

Singapore, Singapore
2 reviews
3 of 5 stars Reviewed June 19, 2014

WE spent two nights at this hotel. 1) The check in was very messy. We were queuing up in the Accor priority queue when another lady cut the queue. Sensing that she was unhappy and ready to kick up a fuss over the waiting time, the check in person obliged her. We were rather surprised at this rather obvious preference... More

Was this review helpful? Yes
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay, responded to this review

Dear guest, We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Villas&Resort during your recent visit to Sanya and for sharing your comments with us on tripadvisor. We regret that some aspects of our service did not quite meet your expectations Especially your remark on our Front office service. your reservation was supposed to... More

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Additional Information about Pullman Sanya Yalong Bay

Address: Yalong Bay, Hainan, Sanya 572000, China
Location: China > Hainan > Sanya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Sanya Yalong Bay 5*
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Also Known As:
Pullman Sanya Yalong Bay Hotel Sanya
Accor Sanya Yalong Bay
Pullman Sanya Yalong Bay Hainan

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