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The Ritz-Carlton Sanya Yalong Bay

#3 of 1,175 Hotels in Sanya
Certificate of Excellence
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Yalong Bay National Resort District, Sanya 572000, China
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The Ritz-Carlton Sanya Yalong Bay
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1,412 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

For one of the older properties on Yalong Bay, the Ritz has maintained its grand look of the exterior with a beautifully manicured interior. Way superior to its immediate neighbors, this hotel boasts an elegant feel with enough restaurants and venues to put many others to shame. The direct access to the beach from many rooms, lush gardens and excellent... More 

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Toronto, Canada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Absolutely beautiful! Highlights include: 3 pools, private beach, beautiful rooms, activities. Our room had a balcony with an ocean view, walk-in closet, tv in the bathtub and curtains that can be controlled from the nightstand. At turn-down, hotel staff would bring weather and sunrise information for the next day. Really enjoyed our stay here. Relaxing, great facilities, and close to... More 

Was this review helpful? Yes 2
Nanjing, China
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 27, 2015

Beautiful hotel with nice pools and direct access to private sand beach. When arriving at the hotel hosts were waiting for us to welcome us with a necklace as souvenir and a small dunk at reception desk. All staff very friendly and most of them also speaking English. Rooms are good and we were lucky to have been upgraded to... More 

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Gig Harbor, Washington
Level Contributor
72 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed June 14, 2015

This might be a great location for a family vacation of the rich and famous but not one I would return to for vacation or for business. The resort is large, the facility is nicely laid out but it is far from any city or local life and apart from meetings it becomes a location where meals are only where,... More 

Was this review helpful? Yes 2
金茂三亚亚龙湾丽思卡尔顿酒店, 总经理 at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Value guests, Thank you for leaving your comments in Tripadvisor community. Yalong Bay is one of the most beautiful and distinctive destination in China. It is well known as “The Oriental Hawaii”. Guests around the world visit Yalong Bay for its spectacular ocean view and endless beach. Unique and classical Chinese architecture of The Ritz-Carlton Sanya, Yalong Bay as... More 

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed May 24, 2015

When we checked into the Ritz at Sanya (coming down from the Bird's Paradise hotel which was more expensive and paled in comparison to my experience at the Ritz), I turned around to my bf and told him "this is going to my favorite hotel that I have ever been to." The Ritz is like its own little town on... More 

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HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for taking the time to write a lovely review about the hotel. I am delighted to know you had a memorable experience with us. I feel very fortunate to be surrounded by a great team and to work in such a great setting as you described in your review. Our hotel is indeed an iconic... More 

München, Deutschland
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 18, 2015

If you like to visit a Kindergarten it is the right place. It is very loud, croudy , Chinese families with a lot of kids . The hotel is very big , so you need to go long ways,....... Our seaside beach villa had no access to the beach. The beach is not realy nice and not very clean..... The... More 

Was this review helpful? Yes 4
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your comment on the Trip Advisor community. I apologies for the inconveniences you faced while staying with us at the hotel. It is my endeavor to ensure that each and every guest who comes to stay with us has a memorable experience. Along with the team, I ensure that we personalize every one... More 

Hong Kong, China
Level Contributor
112 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed April 27, 2015

The Ritz in Sanya is just amazing. Me and my friends had a great time here. The hotel rooms are great and the service is perfect... we had a room with direct pool access and small whirlpool... it was just a great time... beach and bar outside are also great.

Was this review helpful? Yes 1
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for staying at The Ritz-Carlton Sanya, Yalong Bay. I am glad that your holidays were filled with wonderful memories. We are honored to have provided excellent services to you and your friends. It's our pleasure to provide you the amazing view room with direct pool access and you had the opportunity to explore the hotel’s... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 23, 2015 via mobile

We stayed in the smoking rooms for the first two nights due to miscommunication with the reception staff. After complaining, we could move to non smoking rooms for the rest nights. The club manager Ms Cherry and Duty manager Ms Summer have paid special attention to us, in order to make sure our rest holiday to be pleasant. Staff from... More 

Was this review helpful? Yes 2
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 22, 2015

I was pleasantly surprised with how clean and beautiful Sanya was after spending so much time in other parts of China. Seeing that the Ritz at Yalong Bay was an America Express Fine Property and Resort, I thought it would have high standards. I did find the Ritz staff to be very nice, but I stayed in the Villas and... More 

Was this review helpful? Yes 4
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for your valuable comments. On behalf of our ladies and gentlemen, I sincerely apologize. I very much appreciate your comments and take them very seriously. I regret that I was not made aware of this until seeing your comments online, and I wish that I could have made a difference during the time you were... More 

Kuwait City, Kuwait
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

Special thanks to the Executive Management of the Ritz Carlton They made our first visit to china a most pleasant experience We enjoyed memorable experience because of the exceptional service from the very will trained staff with cheerful faces.

Was this review helpful? Yes 1
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for staying at The Ritz-Carlton Sanya, Yalong Bay. I am glad that your holidays were filled with wonderful memories. We are honored to have provided excellent services to you and your family. I am also happy to learn that your spa experience went very well. To make your return visit even more joyful, please contact... More 

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