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The Ritz-Carlton Sanya Yalong Bay

#6 of 1,178 Hotels in Sanya
Certificate of Excellence
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Yalong Bay National Resort District, Sanya 572000, China
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1 room 1 adult
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The Ritz-Carlton Sanya Yalong Bay
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1,435 Reviews from our TripAdvisor Community

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All Over
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I will start by saying that I can agree with all of the reviews below. I also made the best of it and had really one of the best visits ever here. However I will also state that management here basically on a scale from does nothing to reactive to proactive to shared dream, well, management here does nothing. Since... More 

Helpful?
Thank RestPro
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Guest “RestPro”; Thank you for taking valuable time out of your busy schedule to share with me your genuine feedback about your recent stay at The Ritz-Carlton Sanya. I can certainly see many areas where we failed and did not meet your expectations. Frankly speaking, I am disappointed to hear the level of service you received during your last... More 

shanghai
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed January 6, 2016

I have been in the hotel with my family over Christmas holidays. It is extremely difficult to rate this property. The place is nice, the pool is amazing, the Italian restaurant is excellent, the beach is somehow nice (if you are not looking for a tropical paradise setting). So this would account for a 4. The problem start EVERY TIME... More 

Helpful?
Thank gipsodrivesabentley
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest Thank you for choosing to stay at The Ritz-Carlton Sanya, Yalong Bay for your vacation. I am regret to learn that your had experienced some difficulty during your stay, I take your valuable comments and suggestions by heart and appreciated your honesty. I have followed up personally on above issue, and inspected respectively. I would sincerely like... More 

United Kingdom
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed January 6, 2016

Wow, Wow, Wow, what a hotel, truly outstanding and world class in every aspect.. The check in made you feel like a very special person, room overlooking the bay was breathtaking, very nice to sit and drink and watch the world go by. The breakfast was excellent, although it is sometimes difficult to get a table in the mid opening... More 

Helpful?
Thank big47al
Switzerland
Level Contributor
205 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed October 29, 2015

I have to admit, I struggled to write this review. So the rating is the average of various experiences, from very good to terrible 5 Star - Pool Area - Architecture of hotel - Sofia Restaurant with Italian Chef and Ukrainian service 4 Star - Pearl Restaurant - Rooms 3 Star - Sands Restaurant - Hotel staff competency in general... More 

Helpful?
1 Thank Sharkdive1
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued guest, Thank you for your valuable comments. I am sincerely apologize for your experience in the Ritz Club. As you mentioned, some of our staffs’ English is not very good which they did not understand guests very well. We already notice the issue, hotel management team already arrange related language training for our Ladies and Gentlemen. Definitely our... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed October 26, 2015 via mobile

The location is great and the hotel structure is also nice, although it is huge. What made our experience difficult and borderline poor was the language barrier that made the service very painful and frustrating at times. English is not widely spoken and even ordering two coffees became an overwhelming experience. Of the four restaurants we tried Sofia was the... More 

Helpful?
Thank Andrea F
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for your valuable comments. On behalf of our ladies and gentlemen, I sincerely apologize. I appreciate your comments very much and take them very seriously. I regret to know that you had communication barrier with our staffs, this is very valuable for us to pay more attention on our training. The property is designed by... More 

Shanghai Region, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 3, 2015 via mobile

My family and I have been staying at the Sanya RC Yalong bay for 3 days and have another 3 nights to go but we do not want to leave. It goes without saying that we are very much enjoying our stay mainly for the impeccable customer service and very family-friendly atmosphere. Thumbs up: 1. Perfect car pickup service, which... More 

Helpful?
1 Thank My_Pomelo
Irvine, California
Level Contributor
162 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed September 5, 2015

First time staying at this hotel, had a lot of expectation. After checking out, I would definitely say we had some misses here. First and foremost, the hotel itself is absolutely top-notch along the stretch of Yalong Bay. I’ve stayed at Sheraton and Hilton nearby, and this RC is the best among them. I particularly like the service provided by... More 

Helpful?
1 Thank zyxlsy
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for your valuable and comments. On behalf of our ladies and gentlemen, I sincerely apologize. I truly regret to learn that you had experienced some difficulties during your stay. I take your valuable comments and suggestions by heart and appreciate your honesty. I studied your comments thoroughly and was able to adjust the conditions accordingly.... More 

Shanghai, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 30, 2015

This is our favorite vacation place in the whole world - at least the one that we frequent the most. We have probably stayed at the hotel a couple dozen times. They know us now by name. We live in Shanghai, and with two children, Sanya has been the vacation of choice, with the beach and just a few hours... More 

Helpful?
1 Thank pjc845
金茂三亚亚龙湾丽思卡尔顿酒店, 总经理 at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for staying at The Ritz-Carlton Sanya, Yalong Bay. I am glad that your holidays were filled with wonderful memories. We are honored to have provided excellent services to you and your family. I am also happy to learn that your villa experience went very well, and your family had an unforgetable moment for special cuisine... More 

Hong Kong, China
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 30, 2015

I stayed there with my boyfriend few weeks ago. We had a truly awesome time. The staff are nice and welcoming. The hotel is really beautiful, it has absolutely great restaurants. We especially loved there Italian restaurant.

Helpful?
Thank annapZ5108WK
金茂三亚亚龙湾丽思卡尔顿酒店, 总经理 at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for your valued feedback, we are looking forward to seeing you next time. Let Us Stay With You. General Manager Hoss Vetry More 

Singapore, Singapore
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 16, 2015 via mobile

It stated a price catered for TWO person for high tea. We expect it comes in two but its just for 1 and to be shared among a couple sharing the small tiny pastry to be chop into two and share with my partner. How pathetic can it be and wail till you received the ice latte and ice chocolate... More 

Helpful?
Thank blee282
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for your valuable comments. On behalf of our ladies and gentlemen, I sincerely apologize. I very much appreciate your comments and take them very seriously. I regret that I was not made aware of this until seeing your comments online, and I wish that I could have made a difference during the time you were... More 

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