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All 1,171 Sanya hotels

The Ritz-Carlton Sanya Yalong Bay

5.0 of 5 Hotel   |   Yalong Bay National Resort District, Sanya 572000, China (Yalong Bay)
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The Ritz-Carlton Sanya Yalong Bay
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Ranked #3 of 1,171 Hotels in Sanya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
GWtravel Somerset, NJ
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1,393 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
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Somerset, NJ
Contributor
13 reviews 13 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great location with a friendly staff. The rooms are spacious with fresh local fruit in your room daily. You will feel relaxed and will not want to leave to tropical views. As all Ritz hotels it's a little pricey but well worth the cost, some of the Chinese hotels are cheaper along Yalong bay but I do... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

We want to thank the Ritz Sanya executive lounge staff Caima, Cherry, Dora, and Gloria for their outstanding service. They made our stay here a most pleasant experience. The hotel is gorgeous with a quiet white sandy beach. The restaurants also offer great food and excellent services. The Scene Bar has a great collection of teas and teapots, what a... More 

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Shanghai, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We went to Sanya and the Resort Ritz carlton is outstanding. The price was a bit crazy but it was worth it . We had a very warm welcome and the rooms are great but they should add some water activities. I like it.

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Toronto, Ohio
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 20, 2015

Such a wonderful destination, very good service staff, and the view of the resort is perfect they have a live entertainment at night which you can relax while your listening their lovely voice., if i am not mistaken they are filipinos, very entertaining night for me.,just only two things, they should have rubbish bin every corner of the resort, you... More 

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Hoss V, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your comment on the Trip Advisor community. I am delighted to know that you are satisfied with the Ritz-Carlton service provided by our Ladies & Gentlemen as well as the performance of the hotel Band. I would like to say thank you for your valuable suggestions about the rubbish bin. We have already... More 

Foshan, China
1 review
5 of 5 stars Reviewed January 18, 2015

Just got back from spending 5 days at the Ritz Carlton in Sanya. As an American that works in China, it was a great and quick get a way to spend sometime in paradise and to see the sun. I have been able to stay in some of the great resorts in the States, but I have never received better... More 

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Hoss V, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your comment on the Trip Advisor community. I am delighted to know that our Ladies & Gentlemen Silvia, Allen and CiCi from Sand Restaurant took great care of you during your stay. We pledge to provide the finest personal service to our guest who will always enjoy a warm, relaxed, yet refined ambience.... More 

Hong Kong, China
Contributor
16 reviews 16 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 17, 2015

Stayed here for a business retreat. Check-in was fast and efficient, rooms was well appointed with a nice patio with lounge chairs. Bed and shower comfortable and wifi was strong. The gym was nice and staff very helpful. We ate at the Italian restaurant as well as the seafood restaurant by the beach and food was very good at both... More 

Was this review helpful? Yes
Hoss V, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your comment on the Trip Advisor community. I am delighted to read that you managed to enjoy the our personalized service & facilities while here on a short business retreat. It makes me proud to read that our Ladies & Gentlemen took great care of you in the various areas including the Gym.... More 

Charlotte, North Carolina
Contributor
20 reviews 20 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed December 5, 2014

I recently stayed at the Ritz Carlton in Sanya and was so horribly disappointed by the service and standards. We were used to Ritz Carlton service after staying at so many of their properties, but we found the service and attention to detail at this hotel to be so basic. When we had a terrible meal, we asked to speak... More 

Was this review helpful? Yes 2
Ivy F, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your comment on the Tripadvisor community. I apologies for the inconveniences you faced while staying with us at the hotel in September. The management team at the hotel is always available to meet our guests at any point in time during the stay. I personally make it part of my daily routine to... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2014

From the moment I entered the Ritz- Carlton Sanya, I could tell It was going to be a special experience. We were warmly greeted with an orchid necklace and escorted to our private check- in desk. They staff instantly recognized my Marriott Rewards Gold Status and informed me that I had been upgraded to an Oceanview Club room and that... More 

Was this review helpful? Yes
Ivy F, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your valuable feedback on the Trip Advisor community. I’m delighted to know that our Ladies & Gentlemen took good care of you during your stay. It’s our endeavor to create unique, memorable and personal experience for our guests. I’m very sorry to know that you were not received the warm greeting when you... More 

Hong Kong, China
Contributor
16 reviews 16 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 29, 2014

Weekend away from HK. Only a bit more than an hour's flight, which is affordable. Agree with most of the comments that rooms are very basic, but I never spend too much time in my room, so it doesn't bother me much. The hotel itself is huge, absolutely huge. I can spend 3 days in the hotel itself without getting... More 

Was this review helpful? Yes 1
Ivy F, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your valuable feedback on the Trip Advisor community. I’m delighted to know that you enjoyed our swimming pool, the beach and hammock during your weekend staying. We always pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed yet refined ambience. Thank you very... More 

Hong Kong, China
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 25, 2014

It is probably unfair to be too critical of the Ritz-Cartlon in Sanya, the hotel itself is fine, and we had no complaint about the room, although it was quite basic and bare. But the experience reminded us of what it is like to travel to a resort which is focused on the domestic Chinese market. As linguistically-challenged English-speaking travellers... More 

Was this review helpful? Yes 2
Ivy F, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear guest, Thank you for leaving your valuable feedback on the Trip Advisor community. I apologies for the inconveniences you faced while staying with us at the hotel. It is my endeavor to ensure that each and every guest who comes to stay with us has a memorable experience. I have reviewed your comments with my team to ensure we... More 

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Additional Information about The Ritz-Carlton Sanya Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Yalong Bay
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Sanya Yalong Bay 5*
Number of rooms: 450
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
The Ritz-Carlton Sanya Yalong Bay Hainan
Hotel Style:
#1 Business Hotel in Sanya
#3 Luxury Hotel in Sanya
#3 On the Beach Hotel in Sanya
#3 Romantic Hotel in Sanya
#3 Spa Hotel in Sanya
#4 Family Hotel in Sanya
#69 Best Value Hotel in Sanya

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