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The Ritz-Carlton Sanya Yalong Bay

#3 of 1,173 Hotels in Sanya
Certificate of Excellence
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Yalong Bay National Resort District, Sanya 572000, China
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The Ritz-Carlton Sanya Yalong Bay
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The Ritz-Carlton Sanya Yalong Bay
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1,403 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

When we checked into the Ritz at Sanya (coming down from the Bird's Paradise hotel which was more expensive and paled in comparison to my experience at the Ritz), I turned around to my bf and told him "this is going to my favorite hotel that I have ever been to." The Ritz is like its own little town on... More 

Was this review helpful? Yes
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for taking the time to write a lovely review about the hotel. I am delighted to know you had a memorable experience with us. I feel very fortunate to be surrounded by a great team and to work in such a great setting as you described in your review. Our hotel is indeed an iconic... More 

München, Deutschland
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

If you like to visit a Kindergarten it is the right place. It is very loud, croudy , Chinese families with a lot of kids . The hotel is very big , so you need to go long ways,....... Our seaside beach villa had no access to the beach. The beach is not realy nice and not very clean..... The... More 

Was this review helpful? Yes
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your comment on the Trip Advisor community. I apologies for the inconveniences you faced while staying with us at the hotel. It is my endeavor to ensure that each and every guest who comes to stay with us has a memorable experience. Along with the team, I ensure that we personalize every one... More 

Hong Kong, China
Top Contributor
91 reviews 91 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Ritz in Sanya is just amazing. Me and my friends had a great time here. The hotel rooms are great and the service is perfect... we had a room with direct pool access and small whirlpool... it was just a great time... beach and bar outside are also great.

Was this review helpful? Yes
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for staying at The Ritz-Carlton Sanya, Yalong Bay. I am glad that your holidays were filled with wonderful memories. We are honored to have provided excellent services to you and your friends. It's our pleasure to provide you the amazing view room with direct pool access and you had the opportunity to explore the hotel’s... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in the smoking rooms for the first two nights due to miscommunication with the reception staff. After complaining, we could move to non smoking rooms for the rest nights. The club manager Ms Cherry and Duty manager Ms Summer have paid special attention to us, in order to make sure our rest holiday to be pleasant. Staff from... More 

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I was pleasantly surprised with how clean and beautiful Sanya was after spending so much time in other parts of China. Seeing that the Ritz at Yalong Bay was an America Express Fine Property and Resort, I thought it would have high standards. I did find the Ritz staff to be very nice, but I stayed in the Villas and... More 

Was this review helpful? Yes 4
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for your valuable comments. On behalf of our ladies and gentlemen, I sincerely apologize. I very much appreciate your comments and take them very seriously. I regret that I was not made aware of this until seeing your comments online, and I wish that I could have made a difference during the time you were... More 

Kuwait City, Kuwait
1 review
5 of 5 stars Reviewed April 14, 2015

Special thanks to the Executive Management of the Ritz Carlton They made our first visit to china a most pleasant experience We enjoyed memorable experience because of the exceptional service from the very will trained staff with cheerful faces.

Was this review helpful? Yes
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for staying at The Ritz-Carlton Sanya, Yalong Bay. I am glad that your holidays were filled with wonderful memories. We are honored to have provided excellent services to you and your family. I am also happy to learn that your spa experience went very well. To make your return visit even more joyful, please contact... More 

Bangalore
Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 22, 2015

It was my 1st visit to china, the rooms are spacious, you have varities of food available there, lots of activities to do... Most of the rooms are beach facing and have very good staff who only dont know many languages..

Was this review helpful? Yes 1
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Guest, Thank you for taking the time to write a lovely review about the hotel. I am delighted to read that you enjoyed the large selection of cuisines available in the hotel throughout the day. We strive to ensure we have a large variety of food offering at all times to cater to our guests preferences. Moreover, I am... More 

Hong Kong, China
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 21, 2015

Our group of 6 flew in from HK on the friday and were met by the hotel staff at the airport with clean and comfortable transport. The hotel is conveniently located near all the main golf resorts so it is never more than 25-30mins even to the furthest courses. The staff spoke superb english and would jump at the chance... More 

Was this review helpful? Yes
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. Being an keen golfer myself, I could not agree with you more regarding our proximity to the Golf courses. We literally have 10 golf courses within a 30 minute radius. I am thrilled you enjoyed the amenities, services and swimming pools. We strive... More 

Moscow Oblast, Russia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

We got exactly what expected from Ritz!! Kids club is so nice, our son spent all free time there, girls there are so thoughtful, always took a look after him when we not near. Hotel itself with big and green territory, we spent most time on the beach and big pool with sand entrance - both places with comfortable cabanas,... More 

Was this review helpful? Yes
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear guest, Thank you for sharing your wonderful review of our property with the Trip Advisor community. I am thrilled your son enjoyed the Ritz Kids Club. We have a great team and safe facilities for kids to enjoy the wide variety of activities on offer every day. Furthermore, when traveling and I am delighted to see you found your... More 

2 reviews
5 of 5 stars Reviewed March 5, 2015

Stayed in this beautiful resort for a week last year in September. The rooms are super spacious and nicely furnished - make sure you ask for one on the higher floors with sea view! It's worth it. There is a good selection at breakfast, but it did get a little crowded during peak times. I highly recommend the Chinese restaurant,... More 

Was this review helpful? Yes
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you made the most of our spacious rooms, great sea views and Food & Beverage offerings around the resort. Our Executive Chef takes great pride to ensure we have the highest quality of food in all restaurants. On a weekly... More 

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