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All 1,167 Sanya hotels

The Ritz-Carlton Sanya Yalong Bay

5.0 of 5 Hotel   |   Yalong Bay National Resort District, Sanya 572000, China (Yalong Bay)
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The Ritz-Carlton Sanya Yalong Bay
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Ranked #4 of 1,167 Hotels in Sanya
4.5 of 5 stars 1,379 Reviews
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Jerome J Chicago, Illinois
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1,379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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Charlotte, North Carolina
Contributor
17 reviews 17 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I recently stayed at the Ritz Carlton in Sanya and was so horribly disappointed by the service and standards. We were used to Ritz Carlton service after staying at so many of their properties, but we found the service and attention to detail at this hotel to be so basic. When we had a terrible meal, we asked to speak... More 

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Ivy F, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your comment on the Tripadvisor community. I apologies for the inconveniences you faced while staying with us at the hotel in September. The management team at the hotel is always available to meet our guests at any point in time during the stay. I personally make it part of my daily routine to... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment I entered the Ritz- Carlton Sanya, I could tell It was going to be a special experience. We were warmly greeted with an orchid necklace and escorted to our private check- in desk. They staff instantly recognized my Marriott Rewards Gold Status and informed me that I had been upgraded to an Oceanview Club room and that... More 

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Ivy F, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your valuable feedback on the Trip Advisor community. I’m delighted to know that our Ladies & Gentlemen took good care of you during your stay. It’s our endeavor to create unique, memorable and personal experience for our guests. I’m very sorry to know that you were not received the warm greeting when you... More 

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 29, 2014

Weekend away from HK. Only a bit more than an hour's flight, which is affordable. Agree with most of the comments that rooms are very basic, but I never spend too much time in my room, so it doesn't bother me much. The hotel itself is huge, absolutely huge. I can spend 3 days in the hotel itself without getting... More 

Was this review helpful? Yes 1
Ivy F, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Valued Guest, Thank you for leaving your valuable feedback on the Trip Advisor community. I’m delighted to know that you enjoyed our swimming pool, the beach and hammock during your weekend staying. We always pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed yet refined ambience. Thank you very... More 

Hong Kong, China
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 25, 2014

It is probably unfair to be too critical of the Ritz-Cartlon in Sanya, the hotel itself is fine, and we had no complaint about the room, although it was quite basic and bare. But the experience reminded us of what it is like to travel to a resort which is focused on the domestic Chinese market. As linguistically-challenged English-speaking travellers... More 

Was this review helpful? Yes 2
Ivy F, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear guest, Thank you for leaving your valuable feedback on the Trip Advisor community. I apologies for the inconveniences you faced while staying with us at the hotel. It is my endeavor to ensure that each and every guest who comes to stay with us has a memorable experience. I have reviewed your comments with my team to ensure we... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 5, 2014

Awesome rooms and personalized service. This was the place I brought my family to celebrate my little boy's birthday every year since 3 years ago. A room connected with the pool plus a bay vies room will be more than perfect. Will re-visit next May!

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Beijing, Beijing, China
1 review
5 of 5 stars Reviewed October 4, 2014

We stayed for one week in the Ritz Carlton Sanya at the beginning of September and had a fantastic time. Our deluxe sea view room on the 5th floor was overlooking Yalong Bay and offered a great view over the sea. The interior was modern and like the rest of the property spotless.The whole hotel is designed very open and... More 

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Erdos
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2014

we stayed here for 2 days during our honeymoon in The Ritz-Carlton,sanya, and absolutely loved it!especially in the Italian restaurant-Sofia, romantic decorate, delicious food, the high quality service,deeply touched my heart, We will be back!

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Hong Kong, China
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 7, 2014

I had to stay 5 days at the Ritz Carlton in Sanya and it was a good surprise. Amazing view on the beach and very spacious and comfortable lobby and rooms. Nice swimming pool. Amazing buffet for breakfast and nice restaurant with outdoor terraces. The staff is nice but the management needs to teach them English as ordering a black... More 

Was this review helpful? Yes 1
San Leandro CA
Top Contributor
52 reviews 52 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed August 31, 2014

I had difficulty with the Ritz Carlton website. I was looking forward to going there so I called them at nine in the evening and was rudely brushed off like the lady who had poor English but so little time for a guest. The worst experience I have had at a Ritz Carlton. I did not stay there and chose... More 

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Ivy F, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear guest, Thank you for taking the time to leave your comment. I am very sorry to hear about the experience you had over the phone when trying to reach us here at the hotel. It is definitely our endeavor to make sure we take the time to speak to each and every guests politely in both English and Chinese.... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

What we liked : - The beach front rooms were fantastic. To the highest level of quality and very well maintained. - The beachfront bbq. A bit expensive but well worth the hassle - The beach was great and very clean What we didn't like : - This place is great for families but the place dies down after 9pm... More 

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Additional Information about The Ritz-Carlton Sanya Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Yalong Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Sanya Yalong Bay 5*
Number of rooms: 450
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz-Carlton Sanya
Ritz Sanya
The Ritz-Carlton Sanya Yalong Bay Hainan
Hotel Style:
#1 Business Hotel in Sanya
#3 Romantic Hotel in Sanya
#3 On the Beach Hotel in Sanya
#4 Luxury Hotel in Sanya
#4 Spa Hotel in Sanya
#9 Family Hotel in Sanya
#73 Best Value Hotel in Sanya

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