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The Ritz-Carlton Sanya Yalong Bay

#3 of 1,172 Hotels in Sanya
Certificate of Excellence
5.0 of 5
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Hotel packages
Yalong Bay National Resort District, Sanya 572000, China
Special Offer
Ritz Kids Free Breakfast
The Ritz-Carlton Sanya Yalong Bay
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Ranked #3 of 1,172 Hotels in Sanya
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Jayjessica
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1,400 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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All months
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed in the smoking rooms for the first two nights due to miscommunication with the reception staff. After complaining, we could move to non smoking rooms for the rest nights. The club manager Ms Cherry and Duty manager Ms Summer have paid special attention to us, in order to make sure our rest holiday to be pleasant. Staff from... More 

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was pleasantly surprised with how clean and beautiful Sanya was after spending so much time in other parts of China. Seeing that the Ritz at Yalong Bay was an America Express Fine Property and Resort, I thought it would have high standards. I did find the Ritz staff to be very nice, but I stayed in the Villas and... More 

Was this review helpful? Yes 4
Kuwait City, Kuwait
1 review
5 of 5 stars Reviewed 1 week ago

Special thanks to the Executive Management of the Ritz Carlton They made our first visit to china a most pleasant experience We enjoyed memorable experience because of the exceptional service from the very will trained staff with cheerful faces.

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Bangalore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 22, 2015

It was my 1st visit to china, the rooms are spacious, you have varities of food available there, lots of activities to do... Most of the rooms are beach facing and have very good staff who only dont know many languages..

Was this review helpful? Yes 1
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Guest, Thank you for taking the time to write a lovely review about the hotel. I am delighted to read that you enjoyed the large selection of cuisines available in the hotel throughout the day. We strive to ensure we have a large variety of food offering at all times to cater to our guests preferences. Moreover, I am... More 

Hong Kong, China
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 21, 2015

Our group of 6 flew in from HK on the friday and were met by the hotel staff at the airport with clean and comfortable transport. The hotel is conveniently located near all the main golf resorts so it is never more than 25-30mins even to the furthest courses. The staff spoke superb english and would jump at the chance... More 

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HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. Being an keen golfer myself, I could not agree with you more regarding our proximity to the Golf courses. We literally have 10 golf courses within a 30 minute radius. I am thrilled you enjoyed the amenities, services and swimming pools. We strive... More 

Moscow Oblast, Russia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

We got exactly what expected from Ritz!! Kids club is so nice, our son spent all free time there, girls there are so thoughtful, always took a look after him when we not near. Hotel itself with big and green territory, we spent most time on the beach and big pool with sand entrance - both places with comfortable cabanas,... More 

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HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear guest, Thank you for sharing your wonderful review of our property with the Trip Advisor community. I am thrilled your son enjoyed the Ritz Kids Club. We have a great team and safe facilities for kids to enjoy the wide variety of activities on offer every day. Furthermore, when traveling and I am delighted to see you found your... More 

2 reviews
5 of 5 stars Reviewed March 5, 2015

Stayed in this beautiful resort for a week last year in September. The rooms are super spacious and nicely furnished - make sure you ask for one on the higher floors with sea view! It's worth it. There is a good selection at breakfast, but it did get a little crowded during peak times. I highly recommend the Chinese restaurant,... More 

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HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you made the most of our spacious rooms, great sea views and Food & Beverage offerings around the resort. Our Executive Chef takes great pride to ensure we have the highest quality of food in all restaurants. On a weekly... More 

Somerset, NJ
Contributor
16 reviews 16 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 17, 2015 via mobile

This is a great location with a friendly staff. The rooms are spacious with fresh local fruit in your room daily. You will feel relaxed and will not want to leave to tropical views. As all Ritz hotels it's a little pricey but well worth the cost, some of the Chinese hotels are cheaper along Yalong bay but I do... More 

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HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the amenities and services. We strive to be your “home away from home” when traveling and hope to welcome you back again soon to relax at our wonderful resort. Sincerely, Hoss Vetry General Manager More 

1 review
5 of 5 stars Reviewed February 7, 2015

We want to thank the Ritz Sanya executive lounge staff Caima, Cherry, Dora, and Gloria for their outstanding service. They made our stay here a most pleasant experience. The hotel is gorgeous with a quiet white sandy beach. The restaurants also offer great food and excellent services. The Scene Bar has a great collection of teas and teapots, what a... More 

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HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear guest, Thank you for taking the time to write a lovely review about the hotel. I was thrilled to learn our Ladies and Gentlemen were able to anticipate and fulfill the needs of your family during your stay with us. I feel very fortunate to work with outstanding Ladies and Gentlemen like Caima, Cherry, Dora and Gloria. I will... More 

Shanghai, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2015

We went to Sanya and the Resort Ritz carlton is outstanding. The price was a bit crazy but it was worth it . We had a very warm welcome and the rooms are great but they should add some water activities. I like it.

Was this review helpful? Yes
HossVetry, General Manager at The Ritz-Carlton Sanya Yalong Bay, responded to this review

Dear guest, Thank you for sharing your review of our property with the Trip Advisory community. I am delighted you enjoyed the amenities and services. Thank you for sharing your recommendations regarding the water activities. We update our activities on a monthly basis and I ensure we review what additional water activities we can offer. Thank you once again for... More 

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