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All 1,159 Sanya hotels

The Ritz-Carlton Hotel Sanya

5.0 of 5 Hotel   |   Yalong Bay National Resort Area, Sanya 572000, China
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The Ritz-Carlton Hotel Sanya
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Ranked #6 of 1,159 Hotels in Sanya
Certificate of Excellence 2014
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1,367 reviews from our community

Traveler rating
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    471
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    8
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64
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Hong Kong, China
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had to stay 5 days at the Ritz Carlton in Sanya and it was a good surprise. Amazing view on the beach and very spacious and comfortable lobby and rooms. Nice swimming pool. Amazing buffet for breakfast and nice restaurant with outdoor terraces. The staff is nice but the management needs to teach them English as ordering a black... More

Was this review helpful? Yes 1
San Leandro CA
Top Contributor
51 reviews 51 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had difficulty with the Ritz Carlton website. I was looking forward to going there so I called them at nine in the evening and was rudely brushed off like the lady who had poor English but so little time for a guest. The worst experience I have had at a Ritz Carlton. I did not stay there and chose... More

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Ivy F, General Manager at The Ritz-Carlton Hotel Sanya, responded to this review

Dear guest, Thank you for taking the time to leave your comment. I am very sorry to hear about the experience you had over the phone when trying to reach us here at the hotel. It is definitely our endeavor to make sure we take the time to speak to each and every guests politely in both English and Chinese.... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

What we liked : - The beach front rooms were fantastic. To the highest level of quality and very well maintained. - The beachfront bbq. A bit expensive but well worth the hassle - The beach was great and very clean What we didn't like : - This place is great for families but the place dies down after 9pm... More

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Beijing
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 5, 2014

Since Sanya is a popular destinations for meetings, this was my fifth time to this island in 2 years. The Ritz Carlton Hotel is one of my favorite hotels in China, period. First the positives: (1) Beach: it is sandy and one of the better locations along Yalong Bay for swimming (2) Food: there are quite a few restaurant at... More

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guangzhou
Contributor
19 reviews 19 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 30, 2014

Our second time at the hotel. Staff is great, quality and the rooms and grounds are also great. The only question on whether to come back again or not are the service prices. 10usd for one scoop of ice cream at the lobby bar, are you kidding me?? Over 250usd for a very simple dinner for two at the beach... More

Was this review helpful? Yes 7
The Ritz-Carlto... S, General Manager at The Ritz-Carlton Hotel Sanya, responded to this review

Dear Guest Norbertghz, Thank you for taking your time to share your valuable feedback about your recent stay at The Ritz-Carlton, Sanya. I highly appreciate your positive comments about our ladies and gentlemen, service quality and condition of rooms as well as our grounds. With regard to the pricing in our outlets and spa, in general our prices are aligned... More

Hong Kong, China
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 3, 2014

Just back Hong Kong from Sanya Ritz Carlton. We had a fantastic stay, Resort just beautiful, gardening, pools, beach, food & beverage outlet are six stars. Started with warm welcome at the front, helpful staffs at reception, porter bring bags to our room, can see all are well train, big thanks to the managements. We stayed in a normal deluxe... More

Was this review helpful? Yes 5
New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2014

My husband and I had a wonderful stay at the Ritz Carlton Sanya in December. I would like to say, without hesitation, that this hotel is among the elite hotels which set the standards for deluxe world class service. We travel extensively for both business and pleasure and frequently reside at those hotels known as the 6 stars of service.... More

Was this review helpful? Yes 2
The Ritz-Carlto... S, General Manager at The Ritz-Carlton Hotel Sanya, responded to this review

Dear guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the amenities and services. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, More

Vale, Oregon
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 12, 2014

This not just a Ritz Carlton Hotel, but a Beautiful Resort!!!!! Rooms and baths are huge and luxurious!!! But what stands out above all this is the service!!!! I hurt my foot during our stay and they took exceptional care of me!!! They drove us to hospital, stayed in the room as interpreters even while getting stiches, Came to our... More

Was this review helpful? Yes 1
STL, MO
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

Absolutely beautiful property, with spacious rooms. Was there for business meeting. Had been told Sanya is Asia's Hawaii. I have to say that the beaches and water do not compare in any way to Hawaii but if you find yourself in Sanya, this is the place to stay. No place to buy drinks/snacks other than the crazy expensive mini bar... More

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Singapore
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 29, 2013

We stayed 3 nights at the hotel this Christmas and had a thoroughly enjoyable time. We booked a deluxe ocean view room and was allocated a room on the 7th floor overlooking the Yalong Bay. The view is excellent. We chose a twin bed room which comes with 2 Queen beds. The room is rather big and it comfortably held... More

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Additional Information about The Ritz-Carlton Hotel Sanya

Address: Yalong Bay National Resort Area, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Hotel Sanya 5*
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
The Ritz-Carlton Hotel Sanya Hainan

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