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The Ritz-Carlton Hotel Sanya

5.0 of 5 Hotel   |   Yalong Bay National Resort Area, Sanya 572000, China
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Ranked #2 of 1,161 Hotels in Sanya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
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1,373 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Awesome rooms and personalized service. This was the place I brought my family to celebrate my little boy's birthday every year since 3 years ago. A room connected with the pool plus a bay vies room will be more than perfect. Will re-visit next May!

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Beijing, Beijing, China
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed for one week in the Ritz Carlton Sanya at the beginning of September and had a fantastic time. Our deluxe sea view room on the 5th floor was overlooking Yalong Bay and offered a great view over the sea. The interior was modern and like the rest of the property spotless.The whole hotel is designed very open and... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

we stayed here for 2 days during our honeymoon in The Ritz-Carlton,sanya, and absolutely loved it!especially in the Italian restaurant-Sofia, romantic decorate, delicious food, the high quality service,deeply touched my heart, We will be back!

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Hong Kong, China
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 7, 2014

I had to stay 5 days at the Ritz Carlton in Sanya and it was a good surprise. Amazing view on the beach and very spacious and comfortable lobby and rooms. Nice swimming pool. Amazing buffet for breakfast and nice restaurant with outdoor terraces. The staff is nice but the management needs to teach them English as ordering a black... More

Was this review helpful? Yes 1
San Leandro CA
Top Contributor
51 reviews 51 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed August 31, 2014

I had difficulty with the Ritz Carlton website. I was looking forward to going there so I called them at nine in the evening and was rudely brushed off like the lady who had poor English but so little time for a guest. The worst experience I have had at a Ritz Carlton. I did not stay there and chose... More

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Ivy F, General Manager at The Ritz-Carlton Hotel Sanya, responded to this review

Dear guest, Thank you for taking the time to leave your comment. I am very sorry to hear about the experience you had over the phone when trying to reach us here at the hotel. It is definitely our endeavor to make sure we take the time to speak to each and every guests politely in both English and Chinese.... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

What we liked : - The beach front rooms were fantastic. To the highest level of quality and very well maintained. - The beachfront bbq. A bit expensive but well worth the hassle - The beach was great and very clean What we didn't like : - This place is great for families but the place dies down after 9pm... More

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Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 5, 2014

Since Sanya is a popular destinations for meetings, this was my fifth time to this island in 2 years. The Ritz Carlton Hotel is one of my favorite hotels in China, period. First the positives: (1) Beach: it is sandy and one of the better locations along Yalong Bay for swimming (2) Food: there are quite a few restaurant at... More

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Senior Contributor
21 reviews 21 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 30, 2014

Our second time at the hotel. Staff is great, quality and the rooms and grounds are also great. The only question on whether to come back again or not are the service prices. 10usd for one scoop of ice cream at the lobby bar, are you kidding me?? Over 250usd for a very simple dinner for two at the beach... More

Was this review helpful? Yes 8
The Ritz-Carlto... S, General Manager at The Ritz-Carlton Hotel Sanya, responded to this review

Dear Guest Norbertghz, Thank you for taking your time to share your valuable feedback about your recent stay at The Ritz-Carlton, Sanya. I highly appreciate your positive comments about our ladies and gentlemen, service quality and condition of rooms as well as our grounds. With regard to the pricing in our outlets and spa, in general our prices are aligned... More

Hong Kong, China
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 3, 2014

Just back Hong Kong from Sanya Ritz Carlton. We had a fantastic stay, Resort just beautiful, gardening, pools, beach, food & beverage outlet are six stars. Started with warm welcome at the front, helpful staffs at reception, porter bring bags to our room, can see all are well train, big thanks to the managements. We stayed in a normal deluxe... More

Was this review helpful? Yes 5
New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2014

My husband and I had a wonderful stay at the Ritz Carlton Sanya in December. I would like to say, without hesitation, that this hotel is among the elite hotels which set the standards for deluxe world class service. We travel extensively for both business and pleasure and frequently reside at those hotels known as the 6 stars of service.... More

Was this review helpful? Yes 2
The Ritz-Carlto... S, General Manager at The Ritz-Carlton Hotel Sanya, responded to this review

Dear guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the amenities and services. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, More

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Additional Information about The Ritz-Carlton Hotel Sanya

Address: Yalong Bay National Resort Area, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Hotel Sanya 5*
Number of rooms: 450
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
The Ritz-Carlton Hotel Sanya Hainan

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