We stayed 3 nights at The Sheraton, and received great service while we were there, the staff had good English which always makes your stay easier. We have a 2 year and the staff were very good with her at all times. We had a golf veiw room, not sure where the golf corse was, but the veiw was fine.... more

This place, has all the amenities. The breakfast buffet has an enormous international selection. The service was great, and the price was quite inexpensive in US dollars. I was with my wife and 12-yr-old, and they both loved it, although it was a little too luxury-oriented for my taste. more

I stayed with a group of friends for three nights. Overall we had an excellent time and were all impressed with the property and service. The staff spoke English well in my opinion and were extremely helpful and friendly. It is worth remembering that English is not their first language. Haikou city is approxomately 20-30 minutes away by taxi depending... more

I just stayed at the Sheraton Haikou Resort for the 5th time in 30 months in May this year (2008). I go there to play in Golf tournaments usually. I cannot understand anyone having a bad time there. David, the manager and his staff go out of their way to make you welcome. I find the service great. The ambience... more

This hotel hosted China's first Ironman. However, the hotel staff was completely unprepared. We never waited LESS than 90 for a meal to be served. One night we ordered room service and waited 2 and half hours. It was terrible that athletes couldn't get food in preparation for and after such a long race. It was difficult to get supplies... more

Concierge and Reception staff spoke English. Overall service was ok for a 5-star hotel (could have been better if more staff spoke English). Resort looks quite new. Room was very clean. Internet/WiFi access rate is more on the expensive side (20RMB/hour or 80RMB/day). Business center staff spoke English and was very helpful. Breakfast was pretty good, but more under average... more

A 5-star resort with international standard. Stayed here for 5 days during the Christmas holiday. Not crowed and so relax for a holiday hideaway. The room is spacious, modern decorated, separated bath tub and rainforest-shower. The staff is polite and efficient. There are a lot of good sizeable swimming pools: lap pool, bar pool, sports pool, relax pool, and a... more

On several occasions I need to stay in Haikou for business, but after trying for several times I decided not to come back anymore to the Sheraton Haikou. The hotel went from good to okay to absolutely terrible. Most of the staff cannot speak a word of English. The prices are outrageous and the service is similar to 1 star... more

A very nice place to unwind, relax and indulge yourself. Enjoyed their huge selection of different kinds of food served at their buffet breakfast and international buffet dinner during the Beer Festival between 29OCT - 02NOV and their live music played by 2 women and 1 man band held at the Breeze Restaurant. Had dinner at the Jade Restaurant, nice... more