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All 488 Haikou hotels

Shangri-La Hotel Haikou

4.5 of 5 Hotel   |   No.256 Binhai Avenue, Xiuying District, Haikou 570311, China
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68%
Ranked #3 of 488 hotels in Haikou
A recent review
3 of 5 stars Reviewed March 7, 2014
April H Shanghai, China
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  • Reviews (25)
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25 people have reviewed this hotel

Traveler rating
    15
    2
    5
    3
    0
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8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Any
English first
Shanghai, China
1 review
3 of 5 stars Reviewed March 7, 2014

My partner and I love Hainan island. This is our third time in Haikou city. Previously, we stayed at the city centre and decided to give this resort hotel a try. Overall, the service level is not bad, and the facilities are adequate. The staff personnel are young and enthusiastic and although the level of English can be much better,... More

Was this review helpful? Yes
Rexday P, Communications at Shangri-La Hotel Haikou, responded to this review

Thank you for staying at Shangri-La Hotel, Haikou. Appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Shangri-la Mission. We will keep improving and looking forward to seeing you next time. More

Honolulu, Hawaii
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2014

We (parents and two children 16 and 11) made a last minute decision to leave Hong Kong over the Chinese New Year holidays for a short break. Hainan Island is only an hour away, so good for a three night (or less) stay. Most of the resorts are in Sanya in the south of the Island, but our late decision... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 3
Rexday P, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Thank you for staying at Shangri-La Hotel, Haikou. Appreicate your good comments. To delight our guests every time by creating engaging experiences straithgt from our hearts is Shangri-la Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time. More

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed December 30, 2013

We have loved our stay at the Haikou Shangri-la Hotel, and it will be very difficult to leave this beautiful place. The hotel is new and everything is pristine, from the tasteful décor in the well-appointed rooms to the lush landscaping around the large outdoor pool complex. Everything has been carefully thought through from the desk’s built-in power strip that... More

Was this review helpful? Yes
Rexday P, Distribution at Shangri-La Hotel Haikou, responded to this review

Dear guest, thank you for your time to share your experience with us. We are glad to hear that you have nice experience and are satisfied with our personalized service. Our commitment is to make every guest's stay enjoyable and pleasant. We value your comments very much and look forward to welcoming you again very soon. More

Tianjin, China
1 review
5 of 5 stars Reviewed December 25, 2013

Really enjoyed staying there! Though far from the main city. Better for people who don't wanna go around. Service was really nice. The breakfast in cafe Kool was the best. The wifi service is really perfect, even outdoor swimming pool has the wifi service.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Rexday P, Distribution at Shangri-La Hotel Haikou, responded to this review

Dear guest, thank you for your time to share your experience with us. We are glad to hear that you have nice experience and are satisfied with our service and the complimantary WiFi. Our commitment is to make every guest's stay enjoyable and pleasant. We value your comments very much and look forward to welcoming you again very soon. More

Johor Bahru, Malaysia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 28, 2013

First time to haikou as part of our honeymoon tour around Southern China. I must say the hotel is grand and the lobby is excellent. The rooms can better though and the musky smell can be quite a turn-off. Some suggestions below Pros 1. Eager and service oriented staff. Perhaps too eager as there were not many guests around. 2.... More

Was this review helpful? Yes 1
Rexday P, Distribution at Shangri-La Hotel Haikou, responded to this review

Dear guest, thank you for your time to share your value experience with us. Our hotel is located in a new business and tourism focal point in Haikou which is built along the west coast and adjacent the Hainan International Conference and Exposition Center. It takes 20 minutes to get to the city center. Thank you for your positive comments... More

hong kong
Top Contributor
287 reviews 287 reviews
282 hotel reviews
561 helpful votes 561 helpful votes
4 of 5 stars Reviewed October 27, 2013 via mobile

Was here for two nights and quite impressed overall with their service. Perhaps occupancy was not high but service was very personalized with staff calling me by name, a handwritten note in English re: the weather, noticing what side I like sleeping on etc., a quick in room check in etc. I was in the Middle East for 9-10 days... More

Was this review helpful? Yes
Rexday P, Distribution at Shangri-La Hotel Haikou, responded to this review

Dear guest, thank you for your time to share your valuable experience with us. We're so glad that you are satisfied with the spacious sea view room, free wifi, foods and our service that can encourage our colleagues to do a good job. Our commitment is to make every guest's stay enjoyable and pleasant. At the same time, thank you... More

Kuala Lumpur, Malaysia
2 reviews
2 of 5 stars Reviewed October 7, 2013

No complaints about the level of service in this five star luxury hotel. Only major drawback is the location. Apparently being located in a new area in haikou city, the hotel is supposed to offer a sanctuary from the busy city life. This may be true if not for the surrounding construction which kind of spoil the overall experience of... More

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Rexday P, Distribution at Shangri-La Hotel Haikou, responded to this review

Dear guest, Thank you so much for taking your time to share your experience with us. With our soon-to-open seaside restaurant and the seaside chapel, believe your next stay will be more enjoyable. We value your comments very much that is good for us to be improved. Look forward to welcoming you back soon. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2013 via mobile

Service is great, everyone is very nice, kind and helpful. Rooms are very comfortable, clean and have beautiful sea view. Food in Kool restaurant was excellent, both domestic and international cousine. Hotel is situated on a beautiful sand beach, but location is not very good for those who want to be closer to the city center. Taxi rides can take... More

Was this review helpful? Yes 1
Rexday P, Distribution at Shangri-La Hotel Haikou, responded to this review

Dear guest, thank you for taking your time to share your valuable experience with us. We're so glad that you had great time in our hotel. Our hotel is located in a new business and tourism focal point in Haikou which is built along the west coast and adjacent the Hainan International Conference and Exposition Center. It takes 20 minutes... More

Bangkok
2 reviews
2 of 5 stars Reviewed September 10, 2013

We had huge expectations for the newest five star hotel in town. Coming from a city where the Shangri-La brand is THE hotel to stay, I must say we came with high expectations but left feeling that overall, things can be much better. Location is not the best and when we asked the concierge what is there to do nearby,... More

Was this review helpful? Yes
Rexday P, Distribution at Shangri-La Hotel Haikou, responded to this review

Dear Chris, Thank you so much for taking your time to post this review. Our hotel is located in a new business and tourism focal point in Haikou which is built along the west coast and adjacent the Hainan International Conference and Exposition Center. It takes 20 minutes to get to the city center. We are glad to hear that... More

Beijing
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

Realy the place where to have a relaxing holiday ! Nice and beatiful sea view, nice happy time on 10th floor with different kind of food ! Nice people during the breakfast on Cafe Kool, excellent food ( the italian resident chef is very accurated on prepare delicious food as italian style). People working in the hotel are nice and... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Rexday P, Distribution at Shangri-La Hotel Haikou, responded to this review

Dear Mr. Giorgio, thank you for your time to share your experience with us. We are glad to hear that you like our hotel and it can encourage our colleagues to do a good job. Our commitment is to make every guest's stay enjoyable and pleasant. We value your comments very much and look forward to welcoming you again very... More

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Additional Information about Shangri-La Hotel Haikou

Address: No.256 Binhai Avenue, Xiuying District, Haikou 570311, China
Location: China > Hainan > Haikou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel Haikou 4.5*
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Also Known As:
Shangri-La Hotel Haikou Hainan, China

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in Haikou #3 On the Beach Hotel in Haikou #3 Spa Hotel in Haikou #14 Best Value Hotel in Haikou
Hotel Class
Official Description (provided by the hotel)
Lying off the coast of the Qiongzhou Strait, the hotel is a paradise that features the ocean extending to the blue sky, the sea breeze, soft sands and sunshine. The ideal location also makes it the finest hotel for business travellers. The hotel is adjacent to the Hainan International Exhibition Centre and the Haikou Municipal Government office. An internationally renowned golf course and scenic coastal park are just steps away. It takes only 45 minutes to get to the Haikou Meilan International Airport and 10 minutes to get to the train station.The hotel has 337 spacious rooms and suites. Almost of the guestrooms feature an ocean and garden view. Guestrooms have a spacious cloakroom, a separate shower room with rain shower and a 40-inch LED television, and the balcony with rattan furniture makes the guestroom more relaxing and comfortable. Guests can take a rest on the balcony and have a cup of hot tea or coffee with the family while listening to the waves and enjoying the sea breeze, and the beautiful sunset offers an unforgettable Haikou experience.Guests staying on the Horizon Club floors – from the seventh to the ninth floors – enjoy a higher standard of accommodation with personalised service and a host of exclusive privileges and amenities. These include private check-in and check-out at the Horizon Club Lounge on the 10th floor, check-out as late as 6 p.m. (subject to room availability), buffet breakfast, evening cocktails and hors d’oeuvres in the Horizon Club Lounge during daytime hours, suit pressing upon arrival and a daily international newspaper.There are three dining places that are in service now--- Shang Palace, the one of the signature restaurants of the Shangri-La Group; cafe Kool, a place that can experience more than 180 kinds of delicious cuisines from all over the world; Lobby Lounge provides fine wines, cocktails, snacks, coffee and freshly squeezed fruit juice. The Health Club situated on basement floor one, offers a range of health solutions that includes a gymnasium, an aerobics room, Jacuzzi, a 25-metre indoor swimming pool, steam rooms and table tennis facilities. The fully equipped gymnasium provides the optimum space for bodybuilding and has a range of free weight equipment to complement each workout. Thanks to the dormant volcanic clusters located on the outskirts of Haikou, the hotel has three hot spring pools with hot spring water. After swimming in the 790-square-metre outdoor irregular arc-shaped swimming pool, guests can rest on the chaise longues under umbrellas, or take a dip in the hot spring pool.Soon-to-open facilities: Chi, The Spa at Shangri-La, outdoor tennis court, Italian restaurant Sirena, seaside wedding chapel and the Grand Villa with seven rooms and suites. ... more   less 
Number of rooms
337

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