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Shangri-La Hotel Haikou

#3 of 561 Hotels in Haikou
Certificate of Excellence
4.5 of 5
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No.256 Binhai Avenue, Xiuying District, Haikou 570311, China
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980¥deluxe seaview room
Shangri-La Hotel Haikou
Best prices for: 1 room 1 guest
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Ranked #3 of 561 Hotels in Haikou
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Chef-Farman W Caen, France
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45 reviews from our community

Traveler rating
    26
    10
    6
    3
    0
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11
9
3
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (45)
  • Mar-May only
    (15)
  • Jun-Aug only
    (8)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (9)
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Caen, France
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had a short but very great time in this hotel.. Everyone was very professional, and speaks a good English. Breakfast is fantastic, it was good, fresh and the choice was unbelievable. The room was big, and I had nice view on the sea.. Two nights were pleasant..

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Miranda Z, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Chef Farman, Greeting from the city of coconut trees! It's wonderful to know that you'd enjoyed your stay with us and satisfied with our food, it's always honored to hear good comments from people who's also working in the culinary business ;) Have a nice day and look forward to seeing you again! Cheers, Miranda More 

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2015

Excellent excellent customer service- I was impressed by the young and attentive team. My dad seemed to have never had enjoyed his sleep this much. Lovely outdoor movies for the kids! The fragrance of the hotel is still lingering.....Glad I came and stayed.

Was this review helpful? Yes 1
Miranda Z, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Dan, Warm greetings from the city of coconut trees, Haikou! Thank you for staying with us during March, we're glad to learn that your family did spend a good time here and your father had slept well. Our hotel management team is devoting to making you feel at home while staying with us. Please do let us know if... More 

Haikou, China
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 26, 2015

Had a great stay[s]. The rooms are warm and comfy. The restaurants were "great"! Wonderful nightly buffet and a fantastic beachside restaurant were a great compliment to our repeated stays. Amazing value! This is a well run hotel with attention paid to detail. The gym facilities were top class and the indoor and outdoor pool areas were great. All in... More 

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Miranda Z, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Keen, Warm greeting from Shangri-la hotel, Haikou! We're very glad to learn that you've stayed with us for 5 times!!! Our hotel management team really appreciate that. In Shangri-la, we trust in "hospitality from heart", and we hope that you can feel our continuous efforts in delivering "hospitality from heart" service. Sincerely yours, Miranda Zheng More 

Ningbo, China
Top Contributor
99 reviews 99 reviews
44 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed March 17, 2015

The place has acres of corridors and hallways and it takes a while to find your way here. The location ny the sea in a seaside resort is naturally an advantage. The rooms are well appointed and the gym and pool are good. People speak English quite widely. There was an Indian food promotion on while I was there but... More 

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Miranda Z, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Bishwadee, Warm greeting from the city of coconut trees, Haikou! We appreciate your review writing in March, and are also happy to learn that you've enjoyed your stay with us. Pity that you did not try our buffet dinner during india promotion, however, we're now introducing monthly international buffet feast this year. You can have a taste of flamenco... More 

Top Contributor
178 reviews 178 reviews
63 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed February 14, 2015 via mobile

What a lovely hotel. It is monstrously huge and that hits you the minute you walk into an aircraft hangar of a foyer. It still manages to pass it off though and following friendly and efficient checkin you find an enormous room with good features and fittings. The buffet meal at the Shang Palace is worth it just to explore... More 

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Miranda Z, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Sagsma, Thank you for staying with us in February and writing a review in Valentine ;) We're just glad that you think our hotel is a lovely place, really appreciate your comments and our hotel management team is looking forward to meeting you again. Best Regards, Miranda Zheng More 

New York City, New York
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 3, 2015

Stayed here three nights for business. Rooms are HUGE and very clean. I am not a fluent chinese speaker at all and was able to get around perfectly fine. Plenty of hotel staff have good to very good English. The restaurants are also quite good - I dined at the Chinese and Italian options in the grounds of the hotel.... More 

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Miranda Z, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Jasgrayau, Greeting from the city of coconut trees, Haikou! It's wonderful to know that you've enjoyed your stay with us. Also thank you for the suggestion of our all day dining restaurant - Cafe Kool, our kitchen team will work on the varieties of food options. In addition to that, we're now doing monthly buffet festival in Cafe Kool,... More 

Dongguan, China
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 25, 2015

Nice hotel, but far away from all, wonderful pool area, beach disapointed, breakfast buffet great,standard answer in the hotel,,i dont know,, the mediterran restaurant great, good service,very good food, youn have to try it,

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Miranda Z, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Nobbe, Thank you for staying with us in January. We're happy to learn that you're pleased with our services. Chef Ezequiel, Chef de Cuisine of Sirena, is glad that you think his mediterranean food is great. We sincerely hope that you'll stay with us next time and try some more new molecular dishes that Chef Eze is now develping.... More 

Beijing, China
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 1, 2014

In a hotel of this level a non-working ice machine must be changed or repaired quickly,, dirty plates and trays cannot wait 12 hours near the floor elevator before a staff member picks it up, and razors should be re supplied like other toiletries without having to ask. Above all, the architecture of the building could not be more plain... More 

Was this review helpful? Yes 1
Miranda Z, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Daniel, Warm greeting from the city of coconut trees, Haikou! We feel sorry that our service and facilities did not live up to your expectation during your stay. Ice-machine & dirty plates issues have been reported to hotel management team, we will take measures to prevent this from happening again in peak season. Really hope you will pay a... More 

Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 11, 2014

I stayed with my husband three days in the first of September A really good hotel like others Shangri-la, luxury with a very kind and competent staff. We had a good breakfast in Horizon lounge with hot dishes prepared at the moment for us. I like a lot the Sirena restaurant. All was excellent and we could also speak to... More 

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Miranda Z, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Grazia, Warm greeting from the city of coconut trees, Haikou! We're really glad that you and your husband had enjoyed your time with us. Chef Ezequiel Cardozo appreciates your comments to Sirena, and now he's opening the upcoming oyster bar - CIN CIN Bar in early June. We cordially invite you to pay a visit to CIN CIN Bar... More 

Oldenburg, Germany
Contributor
16 reviews 16 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 21, 2014

Hotel was perfect in all directions - clean, luxury, great service, great and friendly staff. Surprise was that the Hotel was quite empty, only few guests. Reason found out fast - located far from the main beach and city center it is not very attractive and convinient to live there. In addition you have to order Taxi in advance, no... More 

Was this review helpful? Yes 1
Miranda Z, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Manfred, Warm greeting from the city of coconut trees! Thank you for staying with us last year in Shangri-la hotel, Haikou. We're happy to know that you've satisfied with your overall experience. However, we also notice that the location had caused your trouble during your stay. Now we're very glad to inform you that we're working on the rental... More 

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