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All 345 Haikou hotels

Meritus Mandarin Haikou

4.0 of 5
No.18 Wenhua Road, Haikou 570105, China
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Meritus Mandarin Haikou
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Ranked #11 of 345 hotels in Haikou
Most recent review
4 of 5 stars Reviewed March 20, 2013
AXA-India Singapore
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147 reviews from our community

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Singapore
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 20, 2013 via mobile

I stayed a Club room so my expectation is if a much higher level. There was a rusty cloth hanger inside the cupboard. They do not serve alcoholic drinks and dinger food throughout the day in the Club Lounge. Now the plus points. Though the equipment in the gym is limited, they are of a good quality. In addition to... More

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carrielee l, Manager at Meritus Mandarin Haikou, responded to this review
March 24, 2013

Thanks for your kind comments and great support to Meritus Mandarin Haikou. Executive Club room guests are entitled to a bunch of excluded benefits, including daily Happy Hours at 21/F Meritus Lounge from 17:30 to 19:30 with complimentary drinks and snacks for your enjoyment. Look forward to welcoming you back! More

Haikou
1 review
3 of 5 stars Reviewed January 6, 2013

My only experience of this hotel is the Lobby bar and Chatterbox restaurant. Both provide good, friendly service, good food and drinks in a pleasant environment. Unfortunately, however, the non smoking policy mentioned by a previous reviewer (gemsintheworld) seems not to be enforced an more. Of the 12 tables occupied in the lobby bar on my visit, 8 had guests... More

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carrielee l, Manager at Meritus Mandarin Haikou, responded to this review
January 8, 2013

Thank you for your kind appreciation of our food and service. Regarding the smoking guests, we will make more efforts to help them realize how important it is for the health of themselves and others. All the best to you and look forward to welcoming you back again. More

Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 17, 2012

Its a good hotel considering the money that you pay. Room is clean but small. Not sure if its the same room you get when you make the booking. Air-con is too cold. I adjusted it to 30 degrees and still found it cold. May be the adjustments don't work. As stated elsewhere, its not very close to the airport...... More

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carrielee l, Manager at Meritus Mandarin Haikou, responded to this review
December 21, 2012

Thank you for your kind feedback. We’ll keep improving both hardware and software of the hotel. And thanks for loving our concierge staff. We are always delighted to be at your service. Sincerely we wish you a Merry Christmas & Happy New Year and we look forward to welcoming you back again! More

Inverness Scotland
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 1, 2012

Since last visit a year ago, and not reviewed then, Wifi had been added, and works well considering its China, changes in the kitchen are also well noted, service in the hotel as usual is smile and resolve.. attitude..... Though in China, here English is improving, rendering the stay of non Chinese speakers like myself just that bit more easier.... More

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carrielee l, Manager at Meritus Mandarin Haikou, responded to this review
December 3, 2012

Thank you for your kind review and appreciation. We will continue to deliver service from the heart and make sure you feel Asian grace, warm and care every time you meet, dine or stay. We look forward to welcoming you back again! More

Gloucester, United Kingdom
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 22, 2012

This is the 2nd time I have stayed in this hotel and feel it has sadly gone downhill, since my previous visit last July 2011. The checkin was very quick and efficient, with a Bellboy to take my luggage up to my room, but on entering the room, the smell that greeted me was horrendous, there was a wet yellowish... More

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carrielee l, Manager at Meritus Mandarin Haikou, responded to this review
September 26, 2012

Thank you for staying with us at Meritus Mandarin Haikou. Your valuable comments are much appreciated. To improve staff language skill, we have scheduled English training starting from 15 Oct. We look forward to welcoming you back again  More

Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 27, 2012

I read a lot of the past reviews - and whilst i dont think the hotel is 5 star... its a good basic property. Rooms are tidy and comfortable, and i found the service to be very friendly and helpful. English is an issue in the hotel - but then again, this is China, so its at the level i... More

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Grace T, General Manager at Meritus Mandarin Haikou, responded to this review
May 28, 2012

Thank you very much for your review and your appreciation on hotel guest room and staff service. We will continue to deliver our Asian grace, warm and care to every guest. At the same time, we are also organizing service English training for front line staff and management team to make every endeavor to improve our English level. Hope you... More

Bangkok, Thailand
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 20, 2012

Decoration in the room is so simple and old, Air-con just cold but can not adjust to colder, Breakfast variety is very simple, Most of waiters can not speak/understand English. Stream room and Sauna and shower room are not that clean

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Grace T, General Manager at Meritus Mandarin Haikou, responded to this review
April 23, 2012

Dear Mr. Achiki, Thank you for choosing to stay at Meritus Mandarin Haikou during your recent visit to Hainan and thank you very much for your constructive comments. Each one of them has been conveyed to related department head to further improve our service quality. Our hotel is under renovation soon to upgrade our hardware. Housekeeping will focus more on... More

Monza
Top Contributor
51 reviews 51 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 17, 2012

Good hotel rooms are large, big bed, and clean. Internet is only available wired, no WIFI in the rooms. WIFI is anyway present in the lobby and ground floor restaurant. I had dinner one night there and it was buffet style, I found it rather expensive considering being in China. Staff was nice.

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Hong Kong
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 13, 2012

The staff are all friendly here, and the rooms are comfortable and clean without being anything outstanding. The beds are comfortable and the rooms are quite and I slept well. The buffet breakfast is very expensive for China (147rmb), but they have a big range of food, both Chinese and western. I didn't try the dinner buffet, but I did... More

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Beijing, China
Top Contributor
79 reviews 79 reviews
77 hotel reviews
Reviews in 43 cities Reviews in 43 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 3, 2011

Stayed 3 nights in Meritus Mandarin. There aren't many international standard hotels in Haikou and the other one Sheraton is very very far away. This hotel is very popular with meetings, so it is usually heavily occupied. The rooms are tired, but kept in okay condition. The location is on the west side of the city, but a short cab... More

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Additional Information about Meritus Mandarin Haikou

Also Known As:
Meritus Mandarin Haikou Hotel
Meritus Mandarin Haikou Hotel Haikou
Mandarin Haikou
Haikou Mandarin
Meritus Mandarin Haikou Hainan, China
Address: No.18 Wenhua Road, Haikou 570105, China
Phone Number:
Region: China > Hainan > Haikou
Amenities:
Bar/Lounge Beach Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #11 of 345 hotels in Haikou
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The first International 5-star luxury hotel in Haikou, ideally located in the most exclusive residential area yet within the financial capital hub of the Special Economic Zone, Meritus Mandarin Haikou is 26km/ 35min by car to Haikou Meilan International Airport with its close proximity to the railway station, the harbor, beautiful beaches and the hottest spots Haikou has to offer. Since 1997, Meritus Mandarin has been at the forefront in providing businessmen and leisure travellers with unsurpassed accommodation, tantalizing wine and dine facilities, and impeccable services of superb quality. With 318 guestrooms and suites in a modern contemporary design, all you would expect to ensure an enjoyable stay has been meticulously designed for your fullest comfort and a memorable experience. You can also partake the finest Italian and Cantonese cuisines, relax and unwind by the pools, or even celebrate a lavish gala dinner for 500 persons in the hotel’s largest pillarless ballroom in Haikou. ... more   less 
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