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All 291 Zhongshan hotels

Crowne Plaza Hotel Zhongshan Xiaolan

4.5 of 5 Hotel   |   No.18 Shengping Zhong Road, Xiaolan, Zhongshan 528415, China
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Ranked #4 of 291 Hotels in Zhongshan
A recent review
4 of 5 stars reviewed 1 week ago
cruiserguy2324 New York City, New York
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84 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
New York City, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night on business trip. As you enter the hotel, you will realize it is not a very new property. But staff makes such a huge difference, each member of staff is very helpful, very engaging. Rooms are typical Crowne Plaza style, nothing special there. Quick Check-In. Good breakfast spread, quick service. For being an IHG member... More

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CPZSXL, Director of Sales & Marketing at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Cruiserguy2324, Thank you for your stay with us at Crowne Plaza Zhongshan Xiaolan! We are pleased to know that you appreciated the experience of our service. For the welcome drink, according to Crowne Plaza Brand Standard, our lounge provides kinds of appointed soft drink, local beer, and house wine total three types for your selection. Your review will help... More

Perth, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 11, 2014

I have lost count of how many times i have stayed at this hotel over the last 5 years but there is one constant that is the staff here are always so pleasant and most speak good English and cant do enough for you.Yes the Hotel is a little older but the rooms are always nice and clean the beds... More

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CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear David h, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our guest room and food made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests’ to indulge in the best they deserve.... More

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2014

I have stayed in this hotel a few times and i am still happy with the service. I am impressed with the wide variety of food for breakfast and the sleep quality of the beds. This hotel has a Starbucks attached to it and the staff can communicate in English quite well.

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CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Frank , Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in... More

Vancouver
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 29, 2013 via mobile

We stayed there for 2 nights. The first night we checked in is around 11pm. We noticed the a/c is not working and we complaint on the next day. But it was not fixed. At check out. We will told the maintenance team was there but didn't noticed any problem. We turned it down to 16 degree. But the in... More

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CPZSXL, Front Office Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Superdes, First of all, thank you very much for being our recent guest and sharing your experience with us. According to the weather and temperature conditions during the winter season here in Xiaolan, the system provide fresh air and heating. In regards to the to shampoo and shower gel, we are providing in all our guest rooms Crowne Plaza... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 25, 2013

A pretty standard Crowne Plaza, which is to say good but not amazing. For a $100 per night for the cheapest room I'd expect a bit more, but in lack of other options apart from the more expensive, albeit better, Shunde Sheraton, it's probably the best option around for a decent stay without any undesired surprises. Breakfast is great, as... More

Was this review helpful? Yes 1
CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Leko, Thank you for staying with us. We are pleased to know that you are satisfied with hotel location. Your encouraging review will help us constantly improve our quality even further as we hope to provide our guests with a good experience. Thank you once again, we look forward to welcoming you back in the future. Sincerely, Marcom Manager More

Cologne, Germany
Contributor
14 reviews 14 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 19, 2013

Overview: As Xiaolan is not a very big town and if you have to go there for business, the Crowne Plaza is really your only decent choice. So despite my low expectations in the beginning, I was positively surprised by the hotel and would say that it is better than most hotels I've stayed at in Europe and the US.... More

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CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest, Thank you for taking time to share your feedback regarding your recent stay with us at Crowne Plaza Zhongshan Xiaolan. Feedback such as yours is a vital factor in monitoring our performance and in improving areas where applicable. We are very happy to learn how satisfied you were with the accommodation as well as most of the services... More

Vienna, Austria
Top Contributor
67 reviews 67 reviews
67 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 24, 2013

since my last time i stayed here there is no improvement in service or rooms comfort , actually it is worst now, rooms are to hote when you are on the street side ,there you have the sun all day and the lowest temperatur at noon you can have is 28°C, hotel is unable to fix it , the restaurant... More

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CPZSXL, General Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest, given your overall rating I regret that you had experienced inconveniences during your stay for which I would like to apologize. And I'd also like to assure you that I have communicated your feedback with my departments, and we are going to improve the maintenance of the air conditioning system and further enhance the staff's language training. Please... More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 22, 2013

A quality Hotel with nice rooms, friendly staff that do try their best. The rooms are well appointed and include a mini bar, iron, desk space with Ethernet cord for the Internet, free WI fi in foyer and restaurant. Extremely large comfortable beds with great pillows . It is also situated next door to great shopping, restaurants and entertainment. The... More

Was this review helpful? Yes 1
CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Janelle P, First and foremost I would like to take this occasion to thank you for having chosen Crowne Plaza Zhongshan Xiaolan for your recent visit to Zhongshan and for taking time to provide me with detailed information about your experiences and impressions of this stay. We are very happy to learn how satisfied you were with the accommodation... More

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 23, 2013

This hotel is of typical "crowne plaza" quality with nice rooms, friendly staff, and a delightful full breakfast buffet. The rooms are well appointed and include a mini bar, iron, desk space with Ethernet cord for the Internet, and comfortable beds. It is also situated next door to great shopping, restaurants and entertainment. The best draw to this hotel is... More

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CPZSXL, MarCom Exeutive at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest Thanks for sharing your valuable comment with us. We are pleased to know that you appreciated our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you! Thank you once again, we look forward to welcoming you back in the future. Thank... More

ISRAEL
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 21, 2013

Most probably the best hotel in that area. When you book this hotel you most probably know what to expect. Nice hotel, big rooms, from room window i saw that there is a swimming pool on the lower floor. Decent breakfast served on the 1st floor. Book the room from the web (Expedia, Booking, Hotels, etc,) as at the front... More

Was this review helpful? Yes 1
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Additional Information about Crowne Plaza Hotel Zhongshan Xiaolan

Address: No.18 Shengping Zhong Road, Xiaolan, Zhongshan 528415, China
Phone Number:
Location: China > Guangdong > Zhongshan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Hotel Zhongshan Xiaolan 4.5*
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