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Crowne Plaza Hotel Zhongshan Xiaolan

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No.18 Shengping Zhong Road, Xiaolan, Zhongshan 528415, China
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1 room 1 guest
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Crowne Plaza Hotel Zhongshan Xiaolan
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100 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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    (100)
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    (23)
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    (30)
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    (29)
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    (18)
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Lake Forest, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Overall you think it is a nice hotel. However, while sitting in the lounge we got a nice photo of a rat running by the buffet. We notified the staff who actually said, "Don't worry, he went away". Seriously, for the price I would think the Crowne Plaza would take a rat problem serious. If you don't believe me, take... More 

Was this review helpful? Yes 1
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Tom F, Thank you for bringing this issue to our attention. Our pest control supplier has been notified to take immediately actions to ensure this situation will not happen again. Once again, We're sorry for the inconvenice caused and looking forward to welcoming you back to our hotel again. Sincerely, Billy Gong Director of Sales & Marketing More 

Melbourne, Australia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

nothing to much complain about, except you have to walk about 250 mtrs up the road with your bags to get the shuttle bus ferry to HK, its all very disorganised and we missed last one and had to get a taxi. which as about $60US as have to pay return trip. besides for that, excellent standard 4 star business... More 

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Beijing
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 30, 2015

If you are tired of Chinese hotels in medium cities, this is your choice. It is just refreshing to find this kind of internationally managed hotel in the middle of nowhere...aehhh Xiaolan. Good breakfast, nice, English speaking staff, spacious rooms. The only thing I would change are the outdated sofas in the entrance hall. They look like Chinese karaoke bars... More 

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CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Yangjialin, Thank you very much for choosing Crowne Plaza Zhongshan Xiaolan! and taking your time to share your feedback about the hotel facilities & service. We have communicated your feedback with the concerned department. Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you! Sincerely, Billy Gong Director of... More 

sydney
Level Contributor
142 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed June 11, 2015

you wouldn't expect such a perfectly equipped, comfortable luxury for little in Zhongshan., it took us by surprise, as though rated most probably 4 star everything felt 5 star. perfect room,, excellent breakfast. expert staff. very highly recommended

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CPZSXL, Front Office Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear bigvicSydney, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity to serve you again in the near future. Sincerely,... More 

Colombo, Sri Lanka
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 26, 2015

Hotel is very clean and nice. Very convenient place. Nearby there are some shopping malls and shops. Very good breakfast with plenty of choices and variety. But, I had one omelette and when I was eating halfway there was a very bad smell. When I reported to one waitress she said she is not from China ( She is from... More 

Was this review helpful? Yes
CPZSXL, Cafe Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Harsha W, Thank you for taking the time to share your feedback regarding your recent stay with us and thank you for taking the time to express your thoughts and concerns. We are very sorry that you experienced inconvenience due to the smell of omelette & no feedback from our staff. Please accept our sincere apology for any inconvenience... More 

1 review
4 of 5 stars Reviewed December 3, 2014

Hotel is clean and quiet. Staff service is good and attentive. Hotel not far away from central and near a bus terminal. Situated near factory . There is a good Chinese restaurant serving good dim sum and reasonable price. The lounge ambience is good with live band.

Was this review helpful? Yes
CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Eric S, Thank you for your stay with us at Crowne Plaza Zhongshan Xiaolan. We were pleased to note that you appreciated location, service, and foods of our hotel, aspects of our hotel those are preferred by many of our guests. We hope to welcome you back again! Sincerely, Hotel Management More 

Manila, Philippines
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 19, 2014 via mobile

The room I booked was huge. It had a king size bed and had a lot of space still for a couch and a desk. Check in and check out was quite fast as well. Staff were helpful, although I had some difficulty communicating with them in English. Only problem I encountered was the airconditioning in the room. It was... More 

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CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Jesuiskareen, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the best location in Xiaolan. All your suggestions are very important. We take your comments very seriously and always strive to provide comfortable... More 

New York City, New York
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 7, 2014

Stayed here for one night on business trip. As you enter the hotel, you will realize it is not a very new property. But staff makes such a huge difference, each member of staff is very helpful, very engaging. Rooms are typical Crowne Plaza style, nothing special there. Quick Check-In. Good breakfast spread, quick service. For being an IHG member... More 

Was this review helpful? Yes
CPZSXL, Director of Sales & Marketing at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Cruiserguy2324, Thank you for your stay with us at Crowne Plaza Zhongshan Xiaolan! We are pleased to know that you appreciated the experience of our service. For the welcome drink, according to Crowne Plaza Brand Standard, our lounge provides kinds of appointed soft drink, local beer, and house wine total three types for your selection. Your review will help... More 

Perth, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 11, 2014

I have lost count of how many times i have stayed at this hotel over the last 5 years but there is one constant that is the staff here are always so pleasant and most speak good English and cant do enough for you.Yes the Hotel is a little older but the rooms are always nice and clean the beds... More 

Was this review helpful? Yes
CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear David h, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our guest room and food made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests’ to indulge in the best they deserve.... More 

Auckland Region, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 15, 2014

I have stayed in this hotel a few times and i am still happy with the service. I am impressed with the wide variety of food for breakfast and the sleep quality of the beds. This hotel has a Starbucks attached to it and the staff can communicate in English quite well.

Was this review helpful? Yes
CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Frank , Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in... More 

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