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Crowne Plaza Hotel Zhongshan Xiaolan

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No.18 Shengping Zhong Road, Xiaolan, Zhongshan 528415, China
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Crowne Plaza Hotel Zhongshan Xiaolan
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Crowne Plaza Hotel Zhongshan Xiaolan
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92 reviews from our community

Traveler rating
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    57
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colombo, Sri Lanka
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Hotel is very clean and nice. Very convenient place. Nearby there are some shopping malls and shops. Very good breakfast with plenty of choices and variety. But, I had one omelette and when I was eating halfway there was a very bad smell. When I reported to one waitress she said she is not from China ( She is from... More 

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1 review
4 of 5 stars Reviewed December 3, 2014

Hotel is clean and quiet. Staff service is good and attentive. Hotel not far away from central and near a bus terminal. Situated near factory . There is a good Chinese restaurant serving good dim sum and reasonable price. The lounge ambience is good with live band.

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CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Eric S, Thank you for your stay with us at Crowne Plaza Zhongshan Xiaolan. We were pleased to note that you appreciated location, service, and foods of our hotel, aspects of our hotel those are preferred by many of our guests. We hope to welcome you back again! Sincerely, Hotel Management More 

Manila, Philippines
Contributor
16 reviews 16 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 19, 2014 via mobile

The room I booked was huge. It had a king size bed and had a lot of space still for a couch and a desk. Check in and check out was quite fast as well. Staff were helpful, although I had some difficulty communicating with them in English. Only problem I encountered was the airconditioning in the room. It was... More 

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CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Jesuiskareen, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the best location in Xiaolan. All your suggestions are very important. We take your comments very seriously and always strive to provide comfortable... More 

New York City, New York
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 7, 2014

Stayed here for one night on business trip. As you enter the hotel, you will realize it is not a very new property. But staff makes such a huge difference, each member of staff is very helpful, very engaging. Rooms are typical Crowne Plaza style, nothing special there. Quick Check-In. Good breakfast spread, quick service. For being an IHG member... More 

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CPZSXL, Director of Sales & Marketing at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Cruiserguy2324, Thank you for your stay with us at Crowne Plaza Zhongshan Xiaolan! We are pleased to know that you appreciated the experience of our service. For the welcome drink, according to Crowne Plaza Brand Standard, our lounge provides kinds of appointed soft drink, local beer, and house wine total three types for your selection. Your review will help... More 

Perth, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 11, 2014

I have lost count of how many times i have stayed at this hotel over the last 5 years but there is one constant that is the staff here are always so pleasant and most speak good English and cant do enough for you.Yes the Hotel is a little older but the rooms are always nice and clean the beds... More 

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CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear David h, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our guest room and food made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests’ to indulge in the best they deserve.... More 

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2014

I have stayed in this hotel a few times and i am still happy with the service. I am impressed with the wide variety of food for breakfast and the sleep quality of the beds. This hotel has a Starbucks attached to it and the staff can communicate in English quite well.

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CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Frank , Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in... More 

Vancouver
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 29, 2013 via mobile

We stayed there for 2 nights. The first night we checked in is around 11pm. We noticed the a/c is not working and we complaint on the next day. But it was not fixed. At check out. We will told the maintenance team was there but didn't noticed any problem. We turned it down to 16 degree. But the in... More 

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CPZSXL, Front Office Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Superdes, First of all, thank you very much for being our recent guest and sharing your experience with us. According to the weather and temperature conditions during the winter season here in Xiaolan, the system provide fresh air and heating. In regards to the to shampoo and shower gel, we are providing in all our guest rooms Crowne Plaza... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 25, 2013

A pretty standard Crowne Plaza, which is to say good but not amazing. For a $100 per night for the cheapest room I'd expect a bit more, but in lack of other options apart from the more expensive, albeit better, Shunde Sheraton, it's probably the best option around for a decent stay without any undesired surprises. Breakfast is great, as... More 

Was this review helpful? Yes 1
CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Leko, Thank you for staying with us. We are pleased to know that you are satisfied with hotel location. Your encouraging review will help us constantly improve our quality even further as we hope to provide our guests with a good experience. Thank you once again, we look forward to welcoming you back in the future. Sincerely, Marcom Manager More 

Cologne, Germany
Contributor
16 reviews 16 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 19, 2013

Overview: As Xiaolan is not a very big town and if you have to go there for business, the Crowne Plaza is really your only decent choice. So despite my low expectations in the beginning, I was positively surprised by the hotel and would say that it is better than most hotels I've stayed at in Europe and the US.... More 

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CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest, Thank you for taking time to share your feedback regarding your recent stay with us at Crowne Plaza Zhongshan Xiaolan. Feedback such as yours is a vital factor in monitoring our performance and in improving areas where applicable. We are very happy to learn how satisfied you were with the accommodation as well as most of the services... More 

Vienna, Austria
Top Contributor
69 reviews 69 reviews
69 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed November 24, 2013

since my last time i stayed here there is no improvement in service or rooms comfort , actually it is worst now, rooms are to hote when you are on the street side ,there you have the sun all day and the lowest temperatur at noon you can have is 28°C, hotel is unable to fix it , the restaurant... More 

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CPZSXL, General Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest, given your overall rating I regret that you had experienced inconveniences during your stay for which I would like to apologize. And I'd also like to assure you that I have communicated your feedback with my departments, and we are going to improve the maintenance of the air conditioning system and further enhance the staff's language training. Please... More 

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