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Sheraton Shenzhen Futian Hotel

#21 of 2,163 Hotels in Shenzhen
Certificate of Excellence
Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
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1 room 1 guest
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Sheraton Shenzhen Futian Hotel
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727 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (727)
  • Mar-May only
    (205)
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    (195)
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Walvis Bay, Namibia
Level Contributor
13 reviews
5 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

My stay at the Sheraton was very short; only one night on company business. My experience though was very pleasant even though language was a barrier. The hotel has an excellent entrance and lobby. The restaurant closed fairly early but we still managed to get a meal via room service. The rooms were more than adequate especially after our 8... More 

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Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Clifford L, greetings from Sheraton Shenzhen Futian! Thank you for choosing our hotel an your experiene and feedbacks are valuable for us. Thank you again for your kind comments and we hope to continue the opportunity to be of good service to you and your guests on many more occasions. More 

San Francisco, California
1 review
1 of 5 stars Reviewed 6 days ago NEW

Some background: I am a Platinum SPG member and travel to China for work a lot. I work long hours and usually use the hotel as a refuge for relaxation. I've stayed at several SPG hotels and decided to try Sheraton for the first time because of some special promotion. As a result, I regretted my decision and am checking... More 

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Bengaluru (Bangalore), India
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has a very good lobby and is divided into two towers. I was staying in the west wing and found that the rooms have a problem of water oozing out of the shower on to the bathroom floor, which is really annoying! But rest of the things in the room are good! The staff is very friendly. There... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear NitinGupta147, greetings from Sheraton Shenzhen Futian Hotel, and sharing your comments on TripAdvisor. Thanks for your appreciation to the hotel’s lobby, guest room and the staffs. Regarding to the bathroom and front desk, we have already reported to the related departments. Thanks to your comment which will help make us a better Sheraton. We’re looking forward to seeing you... More 

Shanghai, China
Level Contributor
208 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check in was ok the room was hot it took 5 hours to cool off. This rooms are small smelly and claustrophobic the Bed not to comfortable the shower no pressure and not hot enough the staff speak limited English. But they have a grand lobby typical Chinese. The area seems a good area near the convention center but there... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Mashgiach, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write the comments here on TripAdvisor. We hope that our great location had brought you convenience when you travelled around Shenzhen. Thanks for your comments and information offered, we have passed to the related department and they’re all under investigation and adjustment now. We hope that... More 

Shanghai, Shanghai, China
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Some hotels just have different lobby floor system, this Sheraton is one of them. Always walked in a wrong elevator before realizing...... The room is spacious, but furniture needs update. Breakfast is good, and staff was helpful.

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Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear ZhiyiQ, thank you for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comment in TripAdvisor. As for the furniture needs update, our hotel managemnt team has put it on the agenda. Thank you for your kind words and we hope to continue the opportunity to be of good service to you and your guests on many... More 

Lausanne, Switzerland
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

pro -front desk -large room -friendly staff con -look old need refurbish -old fashon room style very large -very small bathroom -orange juice at the club floor breakfast was from powder i guess, seriously unacceptable -club floor weird setup and low roof -food option for breakfast and happy hour was the strict minimum -divide in two tower, need to cross... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Johann O, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comments on TripAdvisor. Thanks for your recognition of our Front Desk, the large guest room and our friendly staffs. Meanwhile, regarding to what you have mentioned about the food and drinks at the club floor, we will deliver to the related division head. Thanks... More 

Hong Kong, China
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 20, 2015

Stayed a night on a business trip. Pluses - location, large rooms, good internet connection. Minuses - patchy service, dated decor. Location is excellent - mall close by with food options, easy access to metro that also takes you to the border crossing. Walking distance to the offices in Futian. Rooms are large and spacious. Internet connection speed is excellent.... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear KACommuter, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write comment in TripAdvisor. We hope that the great location of the hotel had brought you convenience when you were travelling around Shenzhen. Regarding to the front desk and in-room dining you’ve mentioned, we have already reported to the related department head, and we will try... More 

Glasgow, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 15, 2015

I visited this hotel during a business trip to Shenzhen. The exterior and interior of the building is beautiful and the bar staff were very welcoming. As I was learning Mandarin, some of the staff took the time to practice with me and gave them a chance to practice their English. The rooms were fantastic for the length of time... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Stephen M, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comment here at TripAdvisor. It’s our honor that you enjoy the time spending in our hotel. Regarding to your comments of the laundry, we have already feedback to the management team. Thank you for coming, and we hope to see you soon! More 

Tregnago, Italy
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 3, 2015

I stayed in the hotel last April during a business trip for 10 days. The room was really comfortable, spacious, and clean. Room service was fast and restaurant quality high. I tried the Italian restaurant and really appreciated both the Italian Pizza and some good pasta. All the personnel resulted to be available for any query and nice. The Gym... More 

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Massimo M, thank you for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comments in TripAdvisor. We all hope that you had joyful time during your stay in Shenzhen. Thank you for your appreciation towards our room, room service and Mezzo Italian Restaurant, we will deliver it to our staffs as well. Regarding to the Gym,... More 

Bangkok
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 2, 2015

Great location near several shopping malls and close to the exhibition center. Many restaurants around. Comfortable room corresponding to the Sheraton standards. A bit disappointed by the breakfest (compared to some other Sheraton) and surprised by the poor English language skills of the staff for an hotel of this category.

Was this review helpful? Yes
Theresa Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Schaffter J, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write the comments here in TripAdvisor. Regarding to the comments about the breakfast and the english, we have already reported to the related department managers, and we will try our best to make improvement. Thanks for your appreciation towards our service, and we are looking... More 

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