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Sheraton Shenzhen Futian Hotel

#15 of 2,144 Hotels in Shenzhen
Certificate of Excellence
Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
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Best prices for: 1 room 1 guest
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Sheraton Shenzhen Futian Hotel
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Sheraton Shenzhen Futian Hotel
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704 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scotland, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Like many Chinese hotels, the level of service is excellent. From the moment you arrive the staff cannot do enough to make sure you have everything you need. Rooms are very spacious and immaculate. The bars and restaurants inside the hotel are superb and there are many local restaurants nearby. Only a short taxi ride to Luohu, a massive shopping... More 

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Shanghai, China
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Beside being conveniently located in the business district close to many restaurant, the internet provider of the hotel is Hk based, therefore you can access all the website that are block by the China Firewall without the use of your VPN.

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Theresa Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear guest, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comments here. It’s our honor that you had a nice stay in our hotel, and hope that our great location had brought you convenience when you traveled around Shenzhen. Thanks for your appreciation towards our service, and we are looking forwards to seeing you... More 

Bellevue, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Wrote a review back in September after a 5 night stay. Returned to Shenzhen last week and was smart enough not to stay there - unfortunately my colleagues did. So I went to visit for dinner. After dinner, I needed to get a taxi to my hotel (which was lovely) so I waited on the designated taxi line for 10+... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Jennga04, thanks for your comments very much. We apologized for any inconvenience situation you encountered when you were waiting for the taxi. We have reported the issue to the related departments, and we’re looking into the improvement of the service and also the training plan for the staffs. For the equipment we’re going on the partial renovation, and trying... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Perfect stay! Staff very delightful and attentive. Rooms are large and have everything a business travel would need. I highly recommend this hotel for its location related to interesting things within walking distance; and of course excellent SPG service!

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Cheryl C, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time for writing comments here in TripAdvisor. We’re glad that you had a perfect stay in Sheraton, and thank you for your appreciation towards our rooms, service and the great location. We all hope to see you again soon! More 

Portland, Oregon
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently spent 4 nights in this hotel. The rooms are nice and well-appointed and the staff are helpful. The breakfast buffet is very good, with plenty of Eastern and Western options. This area of Shenzhen seems to be new, there are a lot of restaurants nearby and a nice mall. I did have some issues with the Wi-Fi, but... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear guest,thanks for staying at Sheraton Shenzhen Futian Hotel again and taking time to write your review. We are glad to know that our great location had brought you convenience traveling around Shenzhen. Thanks for your appreciation and we are looking forward to seeing you soon! More 

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 11, 2015

In the middle of a ten day stay. To get best rate booked pre paid rate so am stuck here for the entire den days. Hotel Lobby opulent but that is where it ends. The standard of English spoken by the employees for an American major hotel chain I've very dismal. My first room considering an SPG member and staying... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Roy P, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write the comment. While we wish you had a better experience, it's apparent in this case that we fell short. Regarding to what you have mentioned in the comment, we have reported them to the housekeeping, engineering and F&B department. We hope that you can... More 

Hong Kong, China
Top Contributor
53 reviews 53 reviews
32 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed April 9, 2015

Amazing team of guest relations, especially if you're a returning guests. Personalised stay experience if you communicate with them in advance. Love the suite with glass bathroom, but please lower the electronic curtains when you shower. Rooms are spacious and sweet-sleeper bed is comfortable. Breakfast has variety of choice. Room service is priced sensibly and delivery was quick. Love the... More 

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear mcwai, thanks for staying at Sheraton Shenzhen Futian Hotel again and sharing your experience here in TripAdvisor. We’re so glad to hear that you like our suite and signature Sheraton Sweet Sleeper Bed. We hope that you had joyful moments staying in our hotel, and look forward to seeing you next time! More 

Calgary, Alberta
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed March 29, 2015

Located in the heart of Shenzhen, the hotel's location is ideal, with plenty to plenty to do within a short walking distance. The rooms are a very good size, clean, well appointed, and everything was in good working order. The work area has a decent size desk, though the WiFi connection was a bit slow. The bathrooms are large, well... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear UncleGus32, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comments here. It’s our honor that you had a nice stay in our hotel, and hope that our great location had brought you convenience when you traveled around Shenzhen. Thanks for your appreciation towards our service, and we are looking forwards to seeing you... More 

Shanghai, China
1 review
5 of 5 stars Reviewed March 22, 2015

I visited Shenzhen frequent for business purpose and found Sheraton in Futian to be very comfortable and in an excellent location, with walking distance to Coco Park, Central Walk, etc. The staff cares for each guest and it is clear with each visit.Fast check-in and check-out and the staff are very friendly. A HK meeting was urgently informed one day... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Tian R, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comments here at TripAdvisor. We are glad that you enjoyed your stay and honorable that we help you solve the urgent transportation problem. We’re looking forward to seeing you again very soon. More 

1 review
5 of 5 stars Reviewed March 21, 2015

Cathy Liang and the team are amazing and very welcoming! We have been in Shenzhen for a few weeks now and the service level is excellent. It's my first time in China and I've felt very well taken care of!

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Alrocks79, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your review. We all hope that you had wonderful time staying here with us. Thanks for your appreciation to our services, and we will deliver your comment to our Sheraton Club team. Thanks for your comments again, and we hope to see you again very... More 

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