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Sheraton Shenzhen Futian Hotel

#15 of 2,158 Hotels in Shenzhen
Certificate of Excellence
Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
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Sheraton Shenzhen Futian Hotel
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Sheraton Shenzhen Futian Hotel
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717 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • German first
  • Indonesian first
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    (717)
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    (205)
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    (173)
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    (154)
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Tregnago, Italy
Level Contributor
7 reviews
4 of 5 stars Reviewed today NEW

I stayed in the hotel last April during a business trip for 10 days. The room was really comfortable, spacious, and clean. Room service was fast and restaurant quality high. I tried the Italian restaurant and really appreciated both the Italian Pizza and some good pasta. All the personnel resulted to be available for any query and nice. The Gym... More 

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Bangkok
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location near several shopping malls and close to the exhibition center. Many restaurants around. Comfortable room corresponding to the Sheraton standards. A bit disappointed by the breakfest (compared to some other Sheraton) and surprised by the poor English language skills of the staff for an hotel of this category.

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Theresa Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Schaffter J, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write the comments here in TripAdvisor. Regarding to the comments about the breakfast and the english, we have already reported to the related department managers, and we will try our best to make improvement. Thanks for your appreciation towards our service, and we are looking... More 

Los Angeles, California
Level Contributor
127 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am here for the second night of a 3 night stay. Very central subway right under the hotel. Many places to eat all around, just walk around. Clean, quiet, high class. Rooms are large, beds are great. Only thing is for the business folks they charge for the internet, a real NO NO NO NO NO!!! Not enough to... More 

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Theresa Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear smileyko, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write the comments here in TripAdvisor. It's our honor that you had a nice stay in our hotel, and hope that our great location had brought you convenience when you travelled around Shenzhen. Regarding to the internet, we have already reported to the related department managers,... More 

Hong Kong Region, China
Level Contributor
168 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 1 night on a business trip and it was a disappointing stay. Not at the same level as the other Sheraton properties. The hotel looks very impressive with a huge lobby, a lot of marble and impressive hallways. Though, there were quite some flaws : `at check in, they could not identify my SPG number. According... More 

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Tk100964, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write the comments here in TripAdvisor. Regarding to the comments about the Front Desk and the room facilities, we have reported to the department managers. Meanwhile, the sports club is managed by the third party, but we will try our best to communicate with them and... More 

Sunshine Coast, Australia
Level Contributor
149 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There is no reason to complain about the room. They are of typical Sheraton standard. Clean comfortable and well serviced. Typical of China the general understanding of English in the hotels is disgraceful, even though they clearly state that English speaking staff are available it is very hard to find someone. Part of the reason I use expensive international hotels... More 

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Glenn A, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comments here in TripAdvisor. Regarding to the comments related to the menu and in-room entertainment, we have already report to our EXCOM team. Meanwhile, we have scheduled plans to adjust the menus in our different venues, for example we had design new a la... More 

Milan, Italy
Level Contributor
199 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed 2 weeks ago

spent 1 week for business purpose and nothing to say about the hotel - Sheraton standard. very comfortable room, big breakfast buffet, swimming pool, sport center and a very convenient position both for the food mall but also for the underground stop really outside hotel door. couple of remarks - one very positive the other less positive -> after a... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear backpacker_f, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comments here on TripAdvisor. We are glad to know that you enjoyed the comfortable room, breakfast buffet, pools, sport center and the great location. Regarding to the issue you mentioned in the comments, we have reviewed again with the related department heads. Thanks for your... More 

Lausanne, Switzerland
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am right now in this hotel and the breakfast on the club floor was very limited and all the juice are definitly the cheapest stuff they could find with awfull taste, the food on the happy hour is awfull, the spirit propose are very cheap stuff no scotch, this hotel is 9 years old but look like it was... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Johann O, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write comments in TripAdvisor. Regarding to the food and beverage in the club lounge as you mentioned, we have already reported to the related department managers, and we will try our best to make improvement. Please kindly give us one more chance to deliver you... More 

WGC - Hertfordshire
Level Contributor
103 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here once before. Its a lovely clean, modern and spacious hotel in a good location for shops, bars and restaurants. Like last time I have not eaten at the hotel, but that is because there are so many places just outside or the local Coco area a short walk down the road or use the metro with the station... More 

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Theresa Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear guest, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comments here. It’s our honor that you had a nice stay in our hotel, and hope that our great location had brought you convenience when you traveled around Shenzhen. Thanks for your appreciation towards our service, and we are looking forwards to seeing you... More 

Horsham
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location and grand architecture. This hotel would not look out of place in Dubai. This is a business travellers must when Staying in Shenzhen. Good selection of western foods and rooms to an amazing standard. We will be back.

Was this review helpful? Yes
Theresa Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear guest, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comments here. It’s our honor that you had a nice stay in our hotel, and hope that our great location had brought you convenience when you traveled around Shenzhen. Thanks for your appreciation towards our service, and we are looking forwards to seeing you... More 

Sydney, Australia
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My first time to stay in this hotel, and was so impressed by it and will be back for sure. It's a very nice location, in surrounding commercial district of Futian. Not the centre of activity in Shenzhen by any means, but very convenient for transport, shopping, restaurant & bars, and of course very close to the Shenzhen/Hong Kong road... More 

Was this review helpful? Yes 1
Theresa Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear guest, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comments here. It’s our honor that you had a nice stay in our hotel, and hope that our great location had brought you convenience when you traveled around Shenzhen. Thanks for your appreciation towards our service, and we are looking forwards to seeing you... More 

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