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All 1,808 Shenzhen hotels

Sheraton Shenzhen Futian Hotel

5.0 of 5 Hotel   |   Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China (Civic Center)
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Sheraton Shenzhen Futian Hotel
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92%
Ranked #9 of 1,808 hotels in Shenzhen
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
ryanpeg Oregon
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633 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oregon
Top Contributor
81 reviews 81 reviews
67 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent 7 nights in this hotel for the 2nd time this year. Hotel is good. The room was upgraded to a bit larger room which was nice. The room also cooled down better than when I was here in January. I was on a non-smoking floor and it was clean and quiet. Breakfast was included in our package. it was... More

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Connecticut
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is a bit dated on China standards but the rooms and lobby were all still holding up very nicely. What made our trip even more pleasurable was the fantastic staff. From the managers to the concierge and all the other staff, they very very learnedly and interested in helping us in any way. Most hotels in China are... More

Was this review helpful? Yes 2
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear shlooza1, It is our honor that you have found our services met with your expectations. Your recognition of our associates is most appreciated and we are pleased that we have taken initiative to ensure you have a comfortable stay with us. Thank you for taking the time to share the complements and we looking forward your next stay with... More

Seoul, South Korea
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

It's my first time been in Sheraton Shenzhen Futian Hotel. I found it's next to the subway and convenient to wherever I want to go. What's more, I can see Lianhua Mountain from my room. Bravo. I will come here agin when I come to SZ next time.

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Mariajoho, Thank you very much for your kind comments. We are glad to hear that you have had a great time staying with Sheraton Shenzhen Futian Hotel. We are looking for your next stay with us. More

Beijing, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It's my second time come to Sheraton Shenzhen Futian Hotel. This time I used my starpoints to redeem two nights stays. Still statisfied to the service. The first night when I back to my room, something wrong with the room key and when I came to front desk o ask them for help, they were not just refresh the room... More

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear, alison J, It was a great pleasure having you with us at Sheraton Shenzhen Futian Hotel recently. Whilst we are flattered by your complements, we are more glad to know that we have been able to meet with your expectations. As a hospitality industry, we would like you to know that it has been an honour to be of... More

Shenzhen, China
1 review
5 of 5 stars Reviewed 2 weeks ago

services are good, hotel staffs are kind and nice; my family came to join me during the chines lunar year holiday, they're very satisfied with the services and facilities, the location is very convenient for trans

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Hank K, thanks for staying in Sheraton Shenzhen Futian Hotel. We are glad to hear that you and your family enjoyed the stay here in Shenzhen. We are looking forward to seeing you when you return! More

Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed March 13, 2014

I am a frequent traveller to Shenzhen and for most of my stays, I have sticked to JW Marriott. Last weekend, decided to try something new, I check in Sheraton Futian. A bad choice......I am afraid. Firstly, the front desk young lady greeted us with cold blank expressions. From check in to handing over the key card, cold reception probably... More

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Nitin A, Front Office Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear JCBenney, Thank you for taking the time to write up a review and at the same time I do apologize for the unpleasant experience. This should not have happend and I will address these issues to my team. Would it maybe be possible that you could contact me at nitin.abbi@sheraton.com so that I could get some more details? Additionally,... More

new orleans
Contributor
18 reviews 18 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 12, 2014

stayed in Sheraton Futian for one night during my biz trip in Shenzhen . hotel in good location, next to shangri-la and a starbucks next door. room is very"sheraton", seems all starwood hotels are similar, westin hotels are very westin and sheraton hotels are very sheraton LOL. walking distance to a shopping mall with many cantonese restaurants....gosh i forgot the... More

Was this review helpful? Yes 1
Nitin A, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear kecai, Thank you for your comment on tripadvisor and it is good to see that you enjoyed your stay. Please do contact me if you ever plan to visit us again. Regards Stay Connected 尼汀 Nitin Abbi 前厅部经理,深圳福田喜来登酒店 Front Office Manager, Sheraton Shenzhen Futian Hotel t — (86) 755 8282 6313 m—(86) 15013701774 & 15800709789 f — (86) 755... More

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014 via mobile

Overall the hotel is of high quality with international standard. Room is spacious, facilities are good. with great spacious rooms and good facilities. The breakfast was a classic buffet, with everything want, so do the buffet dinner. Most important, the location offers great convenience to my busy business day.

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear DorrisDai, thanks for staying at Sheraton Shenzhen Futian Hotel. We feel glad that you enjoyed your stay in our hotel. Your appreciation would be a great impetus to the growth of the hotel. We are all looking forward to your combing back soon! More

Beijing, China
1 review
5 of 5 stars Reviewed March 1, 2014

well, it's been a pretty satisfactory here because i don't need to spend a lot time in finding the location. Besides, the staff here provide me and my friends with considerate services and they are always patient and wearing smiles. i just feel so at home here. i love it anyway.

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Robert S, thank you for taking time to write a review and sharing you experience here. It’s our honor to provide you with satisfied service and also a convenient stay. Thanks for your highly appreciation, and hope you would stay with Sheraton Shenzhen Futian Hotel again when you come to Shenzhen next time. More

Saint Joseph, Michigan
Top Contributor
71 reviews 71 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 28, 2014 via mobile

Recently stayed at this location for business. Hotel has a very nice breakfast with many options, both traditional and local. Exercise room is very large with good selection of treadmills, bikes, weight machines, free weights, and elliptical machines. There is also a large outdoor pool area but the weather didn't allow visiting. It is located close to a shopping mall... More

Was this review helpful? Yes
Nitin A, Front Office Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear stilts16, thank you for taking the time to write a review on tripadvisor. It is good to see that you enjoyed your stay. Please do contact me if you ever plan to visit us again so that I could personally take care of your room allocation. Stay Connected 尼汀 Nitin Abbi 前厅部经理,深圳福田喜来登酒店 Front Office Manager, Sheraton Shenzhen Futian Hotel... More

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Additional Information about Sheraton Shenzhen Futian Hotel

Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Address: Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#113 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Reservation Options:
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