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Sheraton Shenzhen Futian Hotel

5.0 of 5 Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
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Certificate of Excellence 2014
Sheraton Shenzhen Futian Hotel
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Sheraton Shenzhen Futian Hotel
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680 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Milpitas, California
Top Contributor
57 reviews 57 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall a fantastic location at the heart of Shenzhen - very convenient to take the taxi to most commonly visited business locations. Excellent quality of sleep, somewhat dated hotel - needs a little renovation, but classical Asian hospitality, great traditional Chinese restaurant. All in all, it has all the makings of a good SPG property. I got good value and... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Mr. Ram P, thanks for staying at Sheraton Shenzhen Futian Hotel and wrote your comment here at TripAdvisor. We hope that you had a wonderful time staying in our hotel. Meanwhile, due to regulations, some of the websites are still blocked in mainland China and that’s why you had a not very fluent experience when you tried to surf... More 

Tucson, Arizona
Contributor
15 reviews 15 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Yes, the hotel is beautiful. However in winter there is no heat in the room (dont' even try, it doesn't exist, come back in the summer because all the hotels have air conditioning), the showers don't drain (had to stop my shower so I didn't flood the room), and you can be without hot water (my colleague had no hot... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Desert01, thank you for staying at Sheraton Shenzhen Futian Hotel and taking time to write the review. At the same time I do apologize for the unpleasant experience. This should not have happened and I have reported these issues to the EXCOM team and the related departments. Would it maybe be possible that you could contact our Guest Relation... More 

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Standard Sheraton Hotel. Great SPG recognition, I am a platinum member, got upgraded to a nice executive suite. Started to engage me a week ago to check with me what is needed for the room and if it was of any special occasion ( personalize email not system automated email )- thanks crystal! Location is also good, just underneath the... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Wang Z, greetings from Sheraton Shenzhen Futian Hotel. We are glad to know that you had a great time staying in our hotel. Thanks for your appreciation towards our service and location, and we will pass the message to the Guest Service Team and Crystal herself as well. We sincerely hope to see you again very soon! More 

1 review
4 of 5 stars Reviewed 4 weeks ago

the hotel was good and services were good .most of the staff spoke english and the concierge services was good . the hotel is also located in good area with malls next door and also good restaurants nearby .

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Hanif J, thanks for staying at Sheraton Shenzhen Futian Hotel and spending time writing reviews on TripAdvisor. It’s our pleasure to receive so many goods in your comment, we will keep on paying effort to deliver Sheraton warm service to each guest. We hope to see you next time very soon! More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

As a Westerner travelling in China can be so tough if you have limited language skills. This hotel makes it so easy ! Guest relation Manager Joanna Monach helped with everything from the checking in process to recommending local restaurants and activities. I will only stay at this Sheraton on future trips to Shenzhen. Thanks Joanna !! :-)))

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear michael o, thanks for staying at Sheraton Shenzhen Futian and taking to share your stay experience on TripAdvisor. We hope you had wonderful time when you traveled in Shenzhen. Thanks for your appreciation to the service from our Guest Relation Manager, we will pass your message to the GRM team and Joanna herself as well. We hope to see... More 

Nanjing
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room seems clean enough, but it feels dirty. The hotel is very old and has this really dated decor that can only be described as "classy with Chinese characteristics." My room feels dank and it has that "mood lighting" where you can never see anything clearly...maybe to hide stains. The room is decked out with a "male emergency kit."... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Sutian, thanks for staying at Sheraton Shenzhen Futian Hotel and taking the time to share your comment. First, thanks for your appreciation to our breakfast and the service. Meanwhile, regarding to your comment about the emergency kit, we have reported to our EXCOM team and they will take it into consideration for hotel’s future improvement plan. Thank you very... More 

1 review
5 of 5 stars Reviewed November 19, 2014

The hotel is not super-new, but rooms are clean ans spacious. The Executive Lounge is simply awesome, had several meetings there, almost like in my own office. The staff is very friendly and helpful too.

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Szymon S, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comment here in TripAdvisor. We are glad to know that you like your “Sheraton Office” here in our club lounge! Thanks for your appreciation towards our room and service as well. We hope to see you very soon! More 

Poznań
1 review
5 of 5 stars Reviewed November 18, 2014

For everyone travelling to Shenzhen I recommend the Sheraton hotel!!!!! fantastic service (I got to know Ms Joanna Monach here) I don't remember what function she performed but thanks to her I felt at home and during the entire stay of a lot of times helped me and to tell you the truth without her help with a few matters... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear RafalWitkowski, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comment here in TripAdvisor. We tried to deliver you the feeling of “Your home away from home” here at Sheraton Shenzhen Futian Hotel and glad that we had make your stay warm and comfortable. We have reported to the related departments and they will... More 

Kraków, Malopolskie, Poland
1 review
5 of 5 stars Reviewed November 17, 2014

Very good located hotel in the heart of Shenzhen. Very close to Exposition Center and perfect connection to other places via metro with stop close to hotel. Rooms clean and good organized. Breakfasts good both Chinese and European food. I have visited many different hotels all over the world, some was worse some better, but guest-experience is not related only... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Sławek M, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comment here in TripAdvisor. We hope you had a great time here at Sheraton Shenzhen Futian hotel, and the great location had brought you convenience when you travel around Shenzhen. Meanwhile, we will deliver your message to the Guest Relation team and Joanna.... More 

Perth, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 16, 2014

The Sheraton Shenzhen Futian is probably the best location in Shenzhen, making internal travel simple. The best feature of this hotel, apart from the great rooms and facilities, are the staff. This would have to be the best group of dedicated staff and service professionals I have had the pleasure to spend time with. Front of house are quick efficient... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Ian M, thanks for staying at Sheraton Shenzhen Futian Hotel, and share your stay experience in TripAdvisor. We are glad that you had a wonderful stay at our hotel. Thanks for your appreciation towards our staffs and their service, we will pass your message to the related departments and the staffs as well. It’s our honor to see your... More 

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Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
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Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#11 Business Hotel in Shenzhen
#12 Luxury Hotel in Shenzhen
#92 Best Value Hotel in Shenzhen

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