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Sheraton Shenzhen Futian Hotel

#17 of 2,160 Hotels in Shenzhen
Certificate of Excellence
Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
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Sheraton Shenzhen Futian Hotel
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Sheraton Shenzhen Futian Hotel
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719 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed a night on a business trip. Pluses - location, large rooms, good internet connection. Minuses - patchy service, dated decor. Location is excellent - mall close by with food options, easy access to metro that also takes you to the border crossing. Walking distance to the offices in Futian. Rooms are large and spacious. Internet connection speed is excellent.... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear KACommuter, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write comment in TripAdvisor. We hope that the great location of the hotel had brought you convenience when you were travelling around Shenzhen. Regarding to the front desk and in-room dining you’ve mentioned, we have already reported to the related department head, and we will try... More 

Glasgow, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited this hotel during a business trip to Shenzhen. The exterior and interior of the building is beautiful and the bar staff were very welcoming. As I was learning Mandarin, some of the staff took the time to practice with me and gave them a chance to practice their English. The rooms were fantastic for the length of time... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Stephen M, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comment here at TripAdvisor. It’s our honor that you enjoy the time spending in our hotel. Regarding to your comments of the laundry, we have already feedback to the management team. Thank you for coming, and we hope to see you soon! More 

Tregnago, Italy
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in the hotel last April during a business trip for 10 days. The room was really comfortable, spacious, and clean. Room service was fast and restaurant quality high. I tried the Italian restaurant and really appreciated both the Italian Pizza and some good pasta. All the personnel resulted to be available for any query and nice. The Gym... More 

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Massimo M, thank you for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comments in TripAdvisor. We all hope that you had joyful time during your stay in Shenzhen. Thank you for your appreciation towards our room, room service and Mezzo Italian Restaurant, we will deliver it to our staffs as well. Regarding to the Gym,... More 

Bangkok
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location near several shopping malls and close to the exhibition center. Many restaurants around. Comfortable room corresponding to the Sheraton standards. A bit disappointed by the breakfest (compared to some other Sheraton) and surprised by the poor English language skills of the staff for an hotel of this category.

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Theresa Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Schaffter J, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write the comments here in TripAdvisor. Regarding to the comments about the breakfast and the english, we have already reported to the related department managers, and we will try our best to make improvement. Thanks for your appreciation towards our service, and we are looking... More 

Los Angeles, California
Level Contributor
129 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am here for the second night of a 3 night stay. Very central subway right under the hotel. Many places to eat all around, just walk around. Clean, quiet, high class. Rooms are large, beds are great. Only thing is for the business folks they charge for the internet, a real NO NO NO NO NO!!! Not enough to... More 

Was this review helpful? Yes
Theresa Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear smileyko, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write the comments here in TripAdvisor. It's our honor that you had a nice stay in our hotel, and hope that our great location had brought you convenience when you travelled around Shenzhen. Regarding to the internet, we have already reported to the related department managers,... More 

Hong Kong Region, China
Level Contributor
170 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 stars Reviewed June 22, 2015

I stayed here for 1 night on a business trip and it was a disappointing stay. Not at the same level as the other Sheraton properties. The hotel looks very impressive with a huge lobby, a lot of marble and impressive hallways. Though, there were quite some flaws : `at check in, they could not identify my SPG number. According... More 

Was this review helpful? Yes 2
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Tk100964, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write the comments here in TripAdvisor. Regarding to the comments about the Front Desk and the room facilities, we have reported to the department managers. Meanwhile, the sports club is managed by the third party, but we will try our best to communicate with them and... More 

Sunshine Coast, Australia
Level Contributor
147 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed June 19, 2015

There is no reason to complain about the room. They are of typical Sheraton standard. Clean comfortable and well serviced. Typical of China the general understanding of English in the hotels is disgraceful, even though they clearly state that English speaking staff are available it is very hard to find someone. Part of the reason I use expensive international hotels... More 

Was this review helpful? Yes 2
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Glenn A, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comments here in TripAdvisor. Regarding to the comments related to the menu and in-room entertainment, we have already report to our EXCOM team. Meanwhile, we have scheduled plans to adjust the menus in our different venues, for example we had design new a la... More 

Milan, Italy
Level Contributor
199 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed June 19, 2015

spent 1 week for business purpose and nothing to say about the hotel - Sheraton standard. very comfortable room, big breakfast buffet, swimming pool, sport center and a very convenient position both for the food mall but also for the underground stop really outside hotel door. couple of remarks - one very positive the other less positive -> after a... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear backpacker_f, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comments here on TripAdvisor. We are glad to know that you enjoyed the comfortable room, breakfast buffet, pools, sport center and the great location. Regarding to the issue you mentioned in the comments, we have reviewed again with the related department heads. Thanks for your... More 

Lausanne, Switzerland
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 17, 2015

I am right now in this hotel and the breakfast on the club floor was very limited and all the juice are definitly the cheapest stuff they could find with awfull taste, the food on the happy hour is awfull, the spirit propose are very cheap stuff no scotch, this hotel is 9 years old but look like it was... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Johann O, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write comments in TripAdvisor. Regarding to the food and beverage in the club lounge as you mentioned, we have already reported to the related department managers, and we will try our best to make improvement. Please kindly give us one more chance to deliver you... More 

WGC - Hertfordshire
Level Contributor
104 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed June 2, 2015

Stayed here once before. Its a lovely clean, modern and spacious hotel in a good location for shops, bars and restaurants. Like last time I have not eaten at the hotel, but that is because there are so many places just outside or the local Coco area a short walk down the road or use the metro with the station... More 

Was this review helpful? Yes
Theresa Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear guest, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comments here. It’s our honor that you had a nice stay in our hotel, and hope that our great location had brought you convenience when you traveled around Shenzhen. Thanks for your appreciation towards our service, and we are looking forwards to seeing you... More 

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