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Sheraton Shenzhen Futian Hotel

5.0 of 5 Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
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Certificate of Excellence 2014
Sheraton Shenzhen Futian Hotel
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686 reviews from our community

Traveler rating
    270
    354
    53
    8
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is as of its design and construction is quite nice. Apparently Sheraton planned to catch the Hong Kong visitors. But the hotel has absolutely no maintenance. Despite of nice stuff where you see that they have good will you immediately notice that there is no Management. Dity windows, dity window frames, broken curtains, broken shower armatures. I ask... More 

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Akguen, thanks for choosing our hotel and taking time to write the review. At the same time I do apologize for the unpleasant experience. This should not have happened and I have reported these issues to the management team and the related departments. Thanks for your comment again, it is feedback like this that we learn from and use... More 

malaysia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for a night in early February. Arrived before check-in time. Receptionist was professional and well-trained. Was surprised when informed that room has been upgraded to club room but without club benefits that includes no wi fi. Was asked to pay for wifi if in need. We went like "what" when told no wifi available at all common areas in... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear AprilMalaysia, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write comment here in TripAdvisor. We hope you can have a nicer stay experience in our hotel, and it's apparent in this case that we fell short. Regarding to what you have mentioned in the comment, we have reported to the related department. Thanks for your... More 

Hong Kong, China
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked this hotel as the promotion seems attractive, but turn out the club room benefit is count by person not by room. So if you got 2 people in the club room you have to pay for extra, normally you just have to pay for extra when there's 3rd adult. Anyway, I only notice it at the last minute so... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Cath N, thanks for choosing Sheraton Shenzhen Futian Hotel, and taking time to write you comments here. We wish you had a nice stay at our hotel, and glad that the good location brought you convenience when you traveled around Shenzhen. Regarding to the advise about the club lounge, we will deliver your message to the responsible manager for... More 

Kunming, China
Top Contributor
61 reviews 61 reviews
32 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I'm often surprised when I read reviews that find location to be not optimal since I choose my location based on where I need to be. This trip was no different since I needed to make a day trip to Hong Kong. The Sheraton Futian is situated at the junction of two subway lines that both terminate at the border... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear AllanPage, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to share your experience here. We hope that the great location of the hotel had brought you convenience when you went to Shenzhen and traveled to Hong Kong. Thanks for your appreciation towards the two restaurants: The Exchange Restaurant and the Mezzo Italian Restaurant. Meanwhile, regarding to... More 

WGC - Hertfordshire
Top Contributor
83 reviews 83 reviews
36 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 21, 2015

A lovely presented tranquil hotel close buy to the shopping malls and restaurants. A large establishments with an East and West tower. Reception is huge with a massive chandler as its centre piece. Check in was relatively quick and easy. People around but did not seem over busy. Only stayed one night on business trip. It was a quick stay... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Fauchards, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comment on TripAdvisor. We are glad that you had a wonderful stay at Sheraton Shenzhen Futian Hotel. We hope that next time when you come to our hotel again, you can enjoy your spare time in our restaurants, bars and other facilities as well. Thanks... More 

Taipei, Taiwan
Top Contributor
61 reviews 61 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 13, 2015

As I try to build up my starwood status I opted for the Sheraton Shenzhen on this trip. Nice short taxi ride from the Futian entry from Hong Kong. It is a good hotel with nice and spacious rooms, though the hallway seemed dark and a bit gloomy. The lobby is huge but feels empty with no character and maybe... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear shichiroku, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write you comment here. We are glad to know that the great location of the hotel brought you convenience when you were coming through Futian check-point from Hong Kong. And we hope that you had a wonderful time staying in our hotel. We will keep trying... More 

Milpitas, California
Top Contributor
63 reviews 63 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 20, 2014

Overall a fantastic location at the heart of Shenzhen - very convenient to take the taxi to most commonly visited business locations. Excellent quality of sleep, somewhat dated hotel - needs a little renovation, but classical Asian hospitality, great traditional Chinese restaurant. All in all, it has all the makings of a good SPG property. I got good value and... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Mr. Ram P, thanks for staying at Sheraton Shenzhen Futian Hotel and wrote your comment here at TripAdvisor. We hope that you had a wonderful time staying in our hotel. Meanwhile, due to regulations, some of the websites are still blocked in mainland China and that’s why you had a not very fluent experience when you tried to surf... More 

Tucson, Arizona
Contributor
15 reviews 15 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 15, 2014

Yes, the hotel is beautiful. However in winter there is no heat in the room (dont' even try, it doesn't exist, come back in the summer because all the hotels have air conditioning), the showers don't drain (had to stop my shower so I didn't flood the room), and you can be without hot water (my colleague had no hot... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Desert01, thank you for staying at Sheraton Shenzhen Futian Hotel and taking time to write the review. At the same time I do apologize for the unpleasant experience. This should not have happened and I have reported these issues to the EXCOM team and the related departments. Would it maybe be possible that you could contact our Guest Relation... More 

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 9, 2014

Standard Sheraton Hotel. Great SPG recognition, I am a platinum member, got upgraded to a nice executive suite. Started to engage me a week ago to check with me what is needed for the room and if it was of any special occasion ( personalize email not system automated email )- thanks crystal! Location is also good, just underneath the... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Wang Z, greetings from Sheraton Shenzhen Futian Hotel. We are glad to know that you had a great time staying in our hotel. Thanks for your appreciation towards our service and location, and we will pass the message to the Guest Service Team and Crystal herself as well. We sincerely hope to see you again very soon! More 

1 review
4 of 5 stars Reviewed November 27, 2014

the hotel was good and services were good .most of the staff spoke english and the concierge services was good . the hotel is also located in good area with malls next door and also good restaurants nearby .

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Hanif J, thanks for staying at Sheraton Shenzhen Futian Hotel and spending time writing reviews on TripAdvisor. It’s our pleasure to receive so many goods in your comment, we will keep on paying effort to deliver Sheraton warm service to each guest. We hope to see you next time very soon! More 

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Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
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Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#10 Business Hotel in Shenzhen
#11 Luxury Hotel in Shenzhen
#83 Best Value Hotel in Shenzhen

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