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Sheraton Shenzhen Futian Hotel

#11 of 2,143 Hotels in Shenzhen
Certificate of Excellence
Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
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Best prices for: 1 room 1 guest
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Sheraton Shenzhen Futian Hotel
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Sheraton Shenzhen Futian Hotel
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692 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Shanghai, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

I visited Shenzhen frequent for business purpose and found Sheraton in Futian to be very comfortable and in an excellent location, with walking distance to Coco Park, Central Walk, etc. The staff cares for each guest and it is clear with each visit.Fast check-in and check-out and the staff are very friendly. A HK meeting was urgently informed one day... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Tian R, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comments here at TripAdvisor. We are glad that you enjoyed your stay and honorable that we help you solve the urgent transportation problem. We’re looking forward to seeing you again very soon. More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Cathy Liang and the team are amazing and very welcoming! We have been in Shenzhen for a few weeks now and the service level is excellent. It's my first time in China and I've felt very well taken care of!

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Alrocks79, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your review. We all hope that you had wonderful time staying here with us. Thanks for your appreciation to our services, and we will deliver your comment to our Sheraton Club team. Thanks for your comments again, and we hope to see you again very... More 

New Delhi, India
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

the hotel and the rooms were very good and the location was convienent close to the exhibition centre, Restuarant staff very helpful and cooperative but that's where the good things stop apart from this front desk staff and concierge is not very helpful and do not understand anything language is a big problem not expected from a Sheraton concierge is... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear gargarun, thanks for choosing our hotel and taking time to write comments on TripAdvisor. While I wish you received better service, it is feedback like this that we learn from and use to improve. Your feedback has been reported to the department head of Front Office, and more trainings about language and services will be arranged. Please give us... More 

Shanghai, China
Contributor
16 reviews 16 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my second stay at this hotel; the first was about a year ago. Overall, it is fine, but not amazing. It is in a good location (at least for my purposes), close to the subway and only two stops from the Futian border crossing to Hong Kong. The bed had an overly-warm duvet and I woke up sweating... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear William B, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write your comments here in TripAdvisor. We are glad that the great location had brought you convenience when you were travelling in Shenzhen. At the mean time, I would like to share a tip for you: from now on you can enjoy free internet in... More 

Hong Kong, China
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

It is not the first time I stayed in this hotel. Last time should be 4 or 5 years ago. The service there is able to keep at Sheraton level but the hardware there might require a gradual upgrade or renew. It had been giving me a weathering or old feeling. Hard to find The scent of Sheraton. It is... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear bremen1018, thanks for staying at Sheraton Shenzhen Futian Hotel again and taking time to write your comments here. We will keep offering better Sheraton standard service to every guest. At the same time, regarding to the hardware and buffet breakfast, we will deliver your comments to the related department heads; and actually the schedule for upgrade and renew is... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is as of its design and construction is quite nice. Apparently Sheraton planned to catch the Hong Kong visitors. But the hotel has absolutely no maintenance. Despite of nice stuff where you see that they have good will you immediately notice that there is no Management. Dity windows, dity window frames, broken curtains, broken shower armatures. I ask... More 

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Akguen, thanks for choosing our hotel and taking time to write the review. At the same time I do apologize for the unpleasant experience. This should not have happened and I have reported these issues to the management team and the related departments. Thanks for your comment again, it is feedback like this that we learn from and use... More 

malaysia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 11, 2015

Stayed for a night in early February. Arrived before check-in time. Receptionist was professional and well-trained. Was surprised when informed that room has been upgraded to club room but without club benefits that includes no wi fi. Was asked to pay for wifi if in need. We went like "what" when told no wifi available at all common areas in... More 

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear AprilMalaysia, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write comment here in TripAdvisor. We hope you can have a nicer stay experience in our hotel, and it's apparent in this case that we fell short. Regarding to what you have mentioned in the comment, we have reported to the related department. Thanks for your... More 

Hong Kong, China
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 10, 2015

Booked this hotel as the promotion seems attractive, but turn out the club room benefit is count by person not by room. So if you got 2 people in the club room you have to pay for extra, normally you just have to pay for extra when there's 3rd adult. Anyway, I only notice it at the last minute so... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Cath N, thanks for choosing Sheraton Shenzhen Futian Hotel, and taking time to write you comments here. We wish you had a nice stay at our hotel, and glad that the good location brought you convenience when you traveled around Shenzhen. Regarding to the advise about the club lounge, we will deliver your message to the responsible manager for... More 

Kunming, China
Top Contributor
61 reviews 61 reviews
32 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed February 4, 2015

I'm often surprised when I read reviews that find location to be not optimal since I choose my location based on where I need to be. This trip was no different since I needed to make a day trip to Hong Kong. The Sheraton Futian is situated at the junction of two subway lines that both terminate at the border... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear AllanPage, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to share your experience here. We hope that the great location of the hotel had brought you convenience when you went to Shenzhen and traveled to Hong Kong. Thanks for your appreciation towards the two restaurants: The Exchange Restaurant and the Mezzo Italian Restaurant. Meanwhile, regarding to... More 

WGC - Hertfordshire
Top Contributor
88 reviews 88 reviews
36 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 21, 2015

A lovely presented tranquil hotel close buy to the shopping malls and restaurants. A large establishments with an East and West tower. Reception is huge with a massive chandler as its centre piece. Check in was relatively quick and easy. People around but did not seem over busy. Only stayed one night on business trip. It was a quick stay... More 

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Fauchards, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to write comment on TripAdvisor. We are glad that you had a wonderful stay at Sheraton Shenzhen Futian Hotel. We hope that next time when you come to our hotel again, you can enjoy your spare time in our restaurants, bars and other facilities as well. Thanks... More 

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