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All 2,110 Shenzhen hotels

Sheraton Shenzhen Futian Hotel

5.0 of 5 Hotel   |   Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China (Civic Center)
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Ranked #7 of 2,110 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Kel_c_hk Hong Kong, null, Hong Kong
  • Reviews (652)
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652 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • English first
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English first
Hong Kong, null, Hong Kong
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there five years ago and the area has changed for sure with new shopping malls around it. The room is little dated but the room is spacious. Breakfast is good with wide selections. Only compliant I have is only three lifts servicing entire hotel. So it could a bit of a wait during busy hours.

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Kel_c_hk, thanks for coming back Sheraton Shenzhen Futian Hotel, and sharing your stay experience in TripAdvisor. We hope you had a wonderful time here at the hotel, and we are happy to know that you like the wide selections of our breakfast. Thanks for your support as always, and we are looking forward to seeing you soon! More

Rosh Haayin, Israel
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

this last weekend my girlfriend and i stayed in the Sheraton Shenzhen hotel, the staff was amazing, i have been traveled the world for business and vacations, never been treated with so much respect and kindness. they help us with everything we needed, wrote for us everything in Chinese so we can travel the city with no fear. next to... More

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Yoav2014, thanks for staying at Sheraton Shenzhen Futian Hotel and wrote your comment here in TripAdvisor. We hope you had a wonderful time here in the hotel, and it’s our honor to make your travelling in Shenzhen convenient and enjoyable. Thanks again for your appreciation, we all look forward to your coming back soon! More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 16, 2014

The hotel is very conveniently located in the central business district. The decor is a little gaudy, since the building was originally designed to be an exchange. I enjoy the food and you can choose from four restaurants. The rooms are well kept and very spacious. The staff is very friendly as well. However, there are some serious service flaws... More

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear xieziqi, thank you for staying with Sheraton Shenzhen Futian hotel, and taking time to share your comments here on TripAdvisor. We wish you a warm and comfortable stay in our hotel. Hotel does not offer direct billing for the mail service at this moment. And regarding to the executive lounge and concierge problems, they have been reported to the... More

china
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2014

was a great time, nice city, near from the downtown wheater in jun was hot, but no pollution, the hotel is clean and comfortable, China is a great country to visit and also shenzhen is the bridge with Macau and Hong kong, another cities should visit.

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear laura g, thanks for choosing Sheraton Shenzhen Hotel and share your experience here in TripAdvisor. We hope you had a great time both in staying at our hotel and travelling in this warm city Shenzhen. We are looking forward to your coming back to our hotel when you visit Shenzhen next time. More

Sydney
Contributor
13 reviews 13 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 30, 2014

1st time in this hotel, and first time in Shenzhen. Great location if you need to be in Futian area with direct subway connection, spa across the road and huge shopping malls to the right. Hotel entrance and foyer is typical grand Chinese style of a 5 star hotel, looks impressive. Booking process via email was quick and efficient. Checked... More

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear OzMarkSydney, thanks for choosing at Sheraton Shenzhen Futian Hotel and taking time to share your review here. We hope that you had an enjoyable memory for travelling in Shenzhen. And we would arrange more trainings to the staffs so that next time when you come back you can chat freely with us in the hotel. We hope to see... More

Columbia, South Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 29, 2014

The decor and layout of the junior suite at the Sheraton in Shenzhen is my favorite hotel room in the world (and I have stayed at a lot of hotels). It is extremely comfortable, luxurious and welcoming. The location of the hotel in the CBD next to the Convention Center, two malls and the subway make it very convenient. The... More

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear GRO3839, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to share your comments here. We all hope that you had a great time travelling in Shenzhen. The Chinese restaurants on the fifth floor are managed by third party companies, and we have reported your feedback to them. Thank you for your recommendation towards Sheraton Shenzhen Futian... More

Prague, Czech Republic
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 27, 2014

Stayed 5 nights at this hotel during my last business trip to Shenzhen. A great location, next to shopping malls (plenty of restaurants to choose from!) and it is less than 10 mins drive from Huanggang border (if you are coming to Shenzhen via Hong Kong International Airport). Friendly staff and clean room. Breakfast was great - they offered a... More

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Mandy T, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to share your feedback on TripAdvisor. Located in the best location in Shenzhen CBD, we hope that staying in our hotel brought you great convenience when you travelling in Shenzhen. Your feedback for the air conditioner has been reported to the engineer department and we will... More

Macau, China
1 review
5 of 5 stars Reviewed June 23, 2014

Last time when I stayed in this hotel, it was a perfect stay, and I mentioned that I like the room location when I checked out, it was in a high floor and in the east wing. This time when I check in, the pretty front desk girl asked me if I would like to stay in the room last... More

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Stacey L, thanks for staying at Sheraton Shenzhen Futian Hotel, and taking time to leave your feedback here. We are happy that the staffs made you aconvenient stay in Shenzhen. We all hope to see you again very soon. More

Guangzhou
1 review
5 of 5 stars Reviewed June 14, 2014 via mobile

Good location in Shenzhen. It's a place in the heart of Shenzhen. For business reason, I have to go to luohu and Nanshan both districts, and staying here make my trip much easier. Btw, it's only 10 min taxi from Lok Ma Chau border so I also went to HK for a shopping getaway the last day of my trip.

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Hoiyann, thanks for staying at Sheraton Shenzhen Futian Hotel and share the great comment here! We are glad that you had a wonderful stay in our hotel. We hope to see your returning soon! More

Providence, Rhode Island
Top Contributor
59 reviews 59 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 11, 2014

I recently returned here, and had another great visit. The service was good again, although the front desk was rather slow and disorganized. I did have a couple complaints: When I plugged my laptop into the power plug near the desk, it blew the circuit breaker for my entire room. All the lights went out in my room (it was... More

Was this review helpful? Yes
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear 5Continents3toGo, it’s so glad to know your returning this time, and thanks again for your comment! Your feedbacks have been reported to the Front Office Department and the Banquet Department. Meanwhile, I would like to share with you that we have a brand new mid-size ballroom named “Han” with space of 650 sqm, maybe you could go to have... More

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Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
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Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#7 Luxury Hotel in Shenzhen #10 Business Hotel in Shenzhen #102 Best Value Hotel in Shenzhen
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Number of rooms
354

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