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Sheraton Shenzhen Futian Hotel

5.0 of 5 Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
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Certificate of Excellence 2014
Sheraton Shenzhen Futian Hotel
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Sheraton Shenzhen Futian Hotel
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674 reviews from our community

Traveler rating
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    349
    48
    8
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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1 review
5 of 5 stars Reviewed yesterday NEW

The hotel is not super-new, but rooms are clean ans spacious. The Executive Lounge is simply awesome, had several meetings there, almost like in my own office. The staff is very friendly and helpful too.

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Poznań
1 review
5 of 5 stars Reviewed 2 days ago NEW

For everyone travelling to Shenzhen I recommend the Sheraton hotel!!!!! fantastic service (I got to know Ms Joanna Monach here) I don't remember what function she performed but thanks to her I felt at home and during the entire stay of a lot of times helped me and to tell you the truth without her help with a few matters... More

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Kraków, Malopolskie, Poland
1 review
5 of 5 stars Reviewed 3 days ago NEW

Very good located hotel in the heart of Shenzhen. Very close to Exposition Center and perfect connection to other places via metro with stop close to hotel. Rooms clean and good organized. Breakfasts good both Chinese and European food. I have visited many different hotels all over the world, some was worse some better, but guest-experience is not related only... More

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Perth, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

The Sheraton Shenzhen Futian is probably the best location in Shenzhen, making internal travel simple. The best feature of this hotel, apart from the great rooms and facilities, are the staff. This would have to be the best group of dedicated staff and service professionals I have had the pleasure to spend time with. Front of house are quick efficient... More

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San Francisco, California
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The room was large and the staff is helpful. I had a tough time figuring out the thermostat- even after turning it off the fan still ran and room was chilly. And while there room wasn't "dirty", it wasn't especially clean either.

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Shenzhen, China
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This Sheraton is located in the heart of CBD of Shenzhen. Perfect for travel in and out as well as to HK. The executive lounge staffs like May, miki, yoyo, and the rest of team always welcome me with great smiles, excellent service, and sincere warmness each time when they see me back. The hotel is a topical Sheraton standard.... More

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Frank S, thanks for staying at Sheraton Shenzhen Futian Hotel, and share your stay experience in TripAdvisor. It’s our honor that stay at our hotel had brought you convenience to travel around Shenzhen and Hong Kong. Thanks for your appreciation towards the Sheraton Club, we will deliver it to the Front Office Manager and our club lounge staffs as... More

Singapore
Top Contributor
53 reviews 53 reviews
33 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is situated opposite a big and high-end shopping area. Location-wise, it appears to be very central and convenient. Top marks for this. The hotel lobby oozed luxury and expansive space. The check-in counter on the left is quite some 50 or more steps away from the concierge desk on the right. Very high ceilings and Mediterranean decor. Made... More

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear DukeUniverse, thank you for staying at Sheraton Shenzhen Futian Hotel, and share your comments here. Thanks for your appreciation towards the hotel décor and the rooms. Regarding to the feedback on the rooms and restaurant, we have reported to the related department and the plans for improvement are being prepared. Meanwhile, our Guest Relation Manager will contact you for... More

Top Contributor
66 reviews 66 reviews
14 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 1 week ago

First time staying here. Came for a technology summit and its a great hotel. As to be expected of course. Otherwise Apple would not select this place for conference. Bonus having a cigar bar inside. Friendly staff

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear George818, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to share your experience on TripAdvisor. We all hope you will have a great time attending the summit and relaxing in our hotel. Thanks for your appreciation towards our Havana Cigar Bar and staffs. Enjoy your stay and we’re looking forward to your return soon! More

Eyota, Minnesota
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel itself is very nice. Two shopping malls are within walking distance. Also can walk to several outdoor parks. Subway stop is very close. It's bit expensive compared other hotels I've stayed at in the area.

Was this review helpful? Yes 1
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Carl V, thanks for staying at Sheraton Shenzhen Futian Hotel and sharing your stay experience here in TripAdvisor. We are glad that our advantaged location have brought you convenience during your trip in Shenzhen. Meanwhile, you can visit our branded website (sheraton.com/shenzhen) when you’re planning to come to Shenzhen again, sometimes we will create exclusive offer for our official... More

Burlington, Vermont
Top Contributor
50 reviews 50 reviews
43 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've been staying at this hotel for the past 4-5 years when I come to Shenzhen. My experience is still positive there with nice large rooms, good breakfasts, and excellent service. The health club is good, but they need to turn on the machines for those early morning exercisers. Also, there are no sanitizers around for wiping off machines. And... More

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Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

VermontTraveler21, thanks for staying at Sheraton Shenzhen Futian Hotel and taking time to write your comment here. We hope you had a great time during your trip in Shenzhen. Regarding to your feedback for the lobby, we will report it to the related department managers. Thanks for your feedback and support as always, we are looking forward to your coming... More

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Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
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Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton

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