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InterContinental Shenzhen

5.0 of 5 Hotel   |   No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China (Shenzhen High-tec Industrial Park)
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Ranked #7 of 2,132 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Shlbre Tel Aviv, Israel
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850 reviews from our community

Traveler rating
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    5
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tel Aviv, Israel
Top Contributor
65 reviews 65 reviews
33 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed last time 2 years ago and my experience was good So I booked the hotel again for my 2 days visit to Shenzhen Mailed the hotel prior to my visit and asked to be upgraded ( as a platinum ambassador ) Was upgraded to a suite Club lounge staff was very helpful, breakfast was good Overall experience -... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Shlbre, thank you for sharing with us your second staying experience with the InterContinental Shenzhen. Always glad to hear our esteemed guests enjoyed staying with us. Many appreciations for you to share your breakfast experience in our Club Lounge. Please rest assured that I have conveyed my deep appreciation with our InterContinental Club team and we will definitely keep... More 

Hong Kong
Senior Reviewer
10 reviews 10 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Several impolite, bordering arrogant chinese staff members. Not sure if Westerners are welcomed at this hotel... a 5-star American brand ... An overall impression. A result of the regime/media anti-western campaign or just bad training? Hard bed, untypical of Intercontinental Hotel. Room, business lounge, restaurants and public areas are excellent. We had an excellent massage at the Spa. Nice, clean... More 

Was this review helpful? Yes 2
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear jonquiere, many thanks for sharing with us your staying experience with the InterContinental Shenzhen. I greatly appreciate you taking the time to bring this matter to my attention. It is our goal to consistently provide superior service to our distinguished guests and having heard several of our Chinese staff were impolite and even arrogant to our guests is certainly... More 

Hampshire
Contributor
16 reviews 16 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at The Intercontinental at Shenzhen in September for two nights on business with a group from the U.K. The room was a good size and extremely comfortable. The was a view of the pool area and the fantastic galleon style bar which was fun. The food was good although I was ill for some of the time (having picked... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Silver32, many thanks for sharing with us your staying experience with the InterContinental Shenzhen in September. We continuously strive to exceed our guests’ expectations and make it our ambition to make the InterContinental Shenzhen a leader in excellence. To hear your generous comment and satisfaction makes us very pleased, although I am very sorry about your stomach problem and... More 

Las Vegas, Nevada
Top Contributor
225 reviews 225 reviews
82 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hotel has a Spanish theme all over, from the staff formal dresses to the pictures of the bull (El Torro) all over the place. The room is super huge with beautiful wooden furniture, Bose sound system. The bathtub is the biggest I've seen. It is like a square 5X5 feet. The balcony is huge with a 2-seater sofa. Make... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Tom Y, thank you for sharing with us your staying experience with the InterContinental Shenzhen. We are glad that you find our location, Spanish theme & deco and room facilities proper for your staying purpose. Many appreciations for you to share your dining experience around our hotel. We will definitely keep on improving our F&B products continuously so that... More 

Sugar Land, Texas
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed in Kempinski, Westin and Intercontinental in Shenzhen. All are nice hotels, but Intercontinental Shenzhen is my favorite. The rooms are big and nicely decorated. There are 2 swimming pools, one indoor and one extraordinary outdoor poor with an artificial sandy beach in a lush tropical garden. The breakfast buffet is great. I have lived in France for... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Hoiman L, thank you for sharing with us your staying experience with the InterContinental Shenzhen. Always glad to hear our esteemed guests enjoyed staying with us especially enjoyed our outdoor swimming pool which is one of our unique selling point. Many appreciations for you to share great dining experience in our Mercado Restaurant & Cafe. Please rest assured that... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel, outstanding, immaculately clean and well appointed rooms. If I judged hotels by the room alone, this would be my favorite, even the folks servicing the rooms were helpful and very friendly. Interesting huge pool with fake galleon which is a restaurant and cabaret place. Most of the outside/things were closed when we visited in November, although it was... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Rob J, many thanks for sharing with us your staying experience with the InterContinental Shenzhen. We continuously strive to exceed our guests’ expectations and make it our ambition to make the InterContinental Shenzhen a leader in excellence. To hear your generous comment and satisfaction makes us very pleased. Please rest assured that I have conveyed my deep appreciation with... More 

Singapore
1 review
5 of 5 stars Reviewed 3 weeks ago

Really over the top lobby's, top notch service and beautiful rooms. The bathroom alone is something to behold, glass encased tub and shower with large window facing out over the grounds. The beds were ok, not your typical american bed with pillow top and heavy covers, little lighter end. The pool is something out of the Caribbean beach resorts. Overall... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear BuNN246, thank you for sharing with us your staying experience with the InterContinental Shenzhen and your compliments regarding our staff service and facilities. We are thrilled to hear that you enjoyed staying with us. Please rest assured your commendation will be shared with our entire team, as reinforcement to continue their efforts and improve our service to make the... More 

Shanghai, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

More than 15stays every year ever since being IHG member, only and single choice in Shenzhen mo matter biz or family trip. Even almost familiar like home Nile I still could experience more when I came back every time. Specially appreciate the guest relationship officer team leading by Yuki Wu, years after years though team members had certain change, but... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear olmpus, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. We are thrilled to hear that you enjoyed staying with us for over 15 stays. Your compliments regarding our Guest Relation service especially Ms. Yuki Wu has been passed on to our associates. And we will take serious consideration of... More 

Beijing, China
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

I have been traveling throughout China for the last 20 years and I without a doubt would recommend the Intercontinental in Shenzhen. This hotel is as a stellar place to stay while in the Shenzhen area. The staff is beyond excellent and went out of their way to accommodate my every need. Always with a smile and with the fastest... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear MetisBioMed, thank you for sharing with us your staying experience with the InterContinental Shenzhen and your compliments regarding our staff service and facilities. To hear your generous comments and satisfaction makes us very pleased. Your comments will be shared with our entire team, as reinforcement to continue their efforts and improve our service to make the InterContinental Shenzhen a... More 

Hong Kong, China
Contributor
17 reviews 17 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 12, 2014

As a Ambassador member, I got one level upgrade to the club room, which is big and comfy. The room itself is big and the bath tub is amazing, it's huge and facing a lovely view, it'll be better if the TV is next to the tub, but it still alright. And the best thing about Club room is you... More 

Was this review helpful? Yes
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Cath N, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. We are thrilled to hear that you enjoyed staying with us. Your compliments regarding our InterContinental club service by our Club team has been passed on to our associates. Please rest assured your commendation will be shared with our... More 

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Additional Information about InterContinental Shenzhen

Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Phone Number:
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Shenzhen 5*
Number of rooms: 540
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Also Known As:
Intercontinental Shenzhen Hotel Shenzhen
Hotel Style:
#4 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#7 Spa Hotel in Shenzhen
#7 Luxury Hotel in Shenzhen
#103 Best Value Hotel in Shenzhen

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