We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,809 Shenzhen hotels

InterContinental Shenzhen

5.0 of 5 Hotel   |   No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China (Shenzhen High-tec Industrial Park)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added InterContinental Shenzhen to your Saves list
InterContinental Shenzhen
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
95%
Ranked #10 of 1,809 hotels in Shenzhen
Certificate of Excellence 2013
A recent review
Write a Review

767 people have reviewed this hotel

Traveler rating
    414
    311
    35
    2
    5
See reviews for
25
22
16
117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We planned a weekend away with 4 families, all young kids to Shenzhen. For the convenience we all booked Executive rooms with Club access as the weather forecast was not that great so we would spend most of the time in the hotel. Welcome was great; door staff and porters were really friendly. Upon check-in it took some time to... More

Was this review helpful? Yes
Alfred Z, Director of Marketing and Communications at InterContinental Shenzhen, responded to this review

Thank you for letting us know about the problem that caused inconveniences to you. The hotel will certainly take actions to enhance the English proficiency of our staff so to bring ease and efficency to our guests. Meanwhile, you can be assured that InterContinental Shenzhen is dedicated to deliver excepitonal service to our guest and will do our best to... More

Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

I am not going to type all the details on how great the hotel is in terms of size, location, decoration etc. It was my second stay there and trust me, because I had a great time during my first visit, I returned; but also because of my very nice experience before that perhaps had led me to a higher... More

Was this review helpful? Yes
Alfred Z, Director of Marketing and Communications at InterContinental Shenzhen, responded to this review

Kindly accept our sincere apology for uncomfortable experience that you encountered during your stay with us. We understand that it was an important date for you, however the attitude that you encountered couldn't make you feel happy. You can be assured that investigation will be taken to ensure that all our staff could deliver exceptional experience to our guests. Please... More

NY
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I’d like to mention how much I enjoy the duet who performs at the Alenha steakhouse. I regularly enjoy their music so much, but last night at Galleon they had to substitute for a band that dropped out last minute. They were playing rock n roll hits from the 90’s 2000's that I loved and I was in HEAVEN (family... More

Was this review helpful? Yes
Liz W, PR Officer at InterContinental Shenzhen, responded to this review

Thank you for your commnets, it's very encouraging and I will share your compliments with Felix & Gaby. We are honored to provide the best service to every guest to make their journey in Shenzhen extraodinary. Thanks again! Look forward to see you soon! More

Hong Kong, China
Top Contributor
57 reviews 57 reviews
42 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am very amazed to find that Shenzhen can be so green. The hotel is in the OCT area and right next to an underground station. But it is so secluded that you won't feel the busy world outside. It covers a very large area with a outdoor swimmimg pool that looks like a waterpark and a indoor standard size... More

Was this review helpful? Yes
Hong Kong, China
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my 3rd visit to the hotel. I write in the comment box about the special occasion of my stay during online booking. The GSM Joyce has noted our need and has prepared the room much in advance. The hotel also upgraded me to a suite for the ocassion and the membership and granted club access. Thanks again for... More

Was this review helpful? Yes
Liz W, PR Officer at InterContinental Shenzhen, responded to this review

Thank you for your comments, we are pleased that you spent a good time with InterContinental Shenzhen. We never stop working on improving our food qality, and bring entire new products continually, hope you can find it different from the last experience. Look forward to see you soon! More

Cape Town Central, South Africa
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The rooms are ample and very comfortable, service for the most is good, efficient and friendly. The hotel does have 5 star facilities with a nice option of both indoor and an outdoor pool. But small attention to detail is a bit lacking in certain areas. Cutlery in the buffet restaurant needed polishing, some old and bent. On the whole... More

Was this review helpful? Yes
Alfred Z, Director of Marketing and Communications at InterContinental Shenzhen, responded to this review

Thank you for your comment. For the point you mentioned we reflected to operations department for improvement. InterContinental Shenzhen is dedicated to deliver exceptional service to every guest. You will be expected to see further enhanced service during your next visit. Look forward to your return in the future. More

Los Angeles, California
Top Contributor
94 reviews 94 reviews
93 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed March 8, 2014

My goal was to stay at a business hotel that InterContinental should be. I had no idea that this hotel was a fake Spanish themed "Disneyland". Great difficulty with communicating with the staff. They should have more English language training for customer facing employees.

Was this review helpful? Yes
Liz W, Manager at InterContinental Shenzhen, responded to this review

Dear Guest, Thank you for your comments. To be honest, we are still on the way to be a true sense of Spanish Themed hotel except from the obvious decoration and staff uniform. All great ideas from our guests are highly appreciated, especially from those who see the world just like you. We will pay more attention on the employee... More

Shanghai, Shanghai, China
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 7, 2014

A nice hotel, great decor, and a spanish theme. Rooms are decorated nicely, and could sleep very well. However, as I came here to relax at the hotel, the only bad thing about this hotel, is that it is next to some kind of resort that plays this awful music from 11am onwards all the way till 5-6pm. Its very... More

Was this review helpful? Yes
Liz W, Manager at InterContinental Shenzhen, responded to this review

Thank you for your comments! The place you mentioned near hotel is Splendid China, it's a popular scenic spots in Shenzhen, they will play loud music in holidays. We will negotiate with them to seek solutions to the noise problem. Besides, we will strengthen the security patrol at night to avoid the disturbing incident happened again. Hope you will have... More

Hong Kong, China
1 review
1 of 5 stars Reviewed February 23, 2014

I found a lower price published on an online website and when I opened a claim to redeem my free night stay as stated in IHG's Best Price Guarantee I was denied!!! They simply dismissed my claim and ignored all the evidence that their rates were higher than the online hotel booking website for the same room. Needless to say... More

Was this review helpful? Yes
Liz W, Manager at InterContinental Shenzhen, responded to this review

Dear Guest, Please accept our sincere appologies, we feel very sorry about your experence, and it's unacceptible for us, either. This matter is very serious and we feel regretful that leave you a bad impression. We will investigate thoroughly, and reiforce the management of online booking website and House Keeping, put an end to such incidents from happening again. Hope... More

Mumbai (Bombay), India
2 reviews
5 of 5 stars Reviewed February 11, 2014

Dear All, The thing that is most important is to have a perfect location for the place you stay at. This hotel is so perfect in location, that it gives you direct access to road, complete peace at the rooms facing the backyard, walking distance to windows of the world, A hop and skip walk to Glimpses of China and... More

Was this review helpful? Yes

Been to InterContinental Shenzhen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Shenzhen

Also Known As:
Intercontinental Shenzhen Hotel
Intercontinental Shenzhen Hotel Shenzhen
Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Phone Number:
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Shenzhen
#10 Luxury Hotel in Shenzhen
#10 Business Hotel in Shenzhen
#114 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Shenzhen 5*
Official Description (provided by the hotel):
When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original façade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Priceline, Travelocity, Agoda, TripOnline SA, Ctrip DaoDao, Asiatravel.com Holdings, Hotels.com and Venere so you can book your InterContinental Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage InterContinental Shenzhen, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.