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InterContinental Shenzhen

#5 of 2,160 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
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InterContinental Shenzhen
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Ranked #5 of 2,160 Hotels in Shenzhen
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Chris Q Iowa City, Iowa
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895 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Russian first
  • Spanish first
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Iowa City, Iowa
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

grand hotel: very large. Rooms are huge too (the largest hotel room I've ever seen, I think). crispy clean. friendly staff and nice service. you can ask for various kinds of pillows. their hair salon is good too.

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Hong Kong, China
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed in july for 2 nights in twin beds club room. Good location, 5 mins to mtr OCT station. Great outdoor pool with sand that kids can play. Spacious room with big balcony. Efficient check in and out. Special thanks to Nancy Wang who help me settle the bill during check out efficiently. Beautiful and stylish club lounge with wide... More 

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Amsterdam, The Netherlands
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 1 week ago

This Intercontinental is near the Shenzhen convention center, so, should/could be a business hotel which it is and is not. First, its enormous...almost 600 rooms, and only 5 levels high so that means walking. Also a lot of function rooms. Further, the theme of the hotel is Spain. It gives the feeling of a family/Disney resort. The huge outdoor pool... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Michiel1978, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen and thank you for your consistent support for us. It is our goal to consistently provide superior service to our distinguished guests and your comments are vital to us. We look forward to welcoming you back to the InterContinental Shenzhen.... More 

Emirate of Dubai, United Arab Emirates
Level Contributor
70 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed 1 week ago

much less nice than our visit 2 years ago the food presentation in the Club Lounge was positively frightening, service was weak there and at the reception the only food on offer after 11PM were some grossly over-priced set menus the carpeting + furniture in both e rooms and common area is looking grotty we expected far better from IC

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Sam S, First of all, I am very pleased to receive your great suggestions which are always welcome. Please kindly note that our carpeting replacement project and the furniture renovation project are ongoing. And we also look into the Club Lounge service, food presentation and quality, we will enhance the training and ensure consistent high standard is well maintained.... More 

Palo Alto, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

After a day of work I really like coming back to the intercontinental in Shenzhen. It is a Spanish style hotel with the staff dressed in Spanish clothes which is a tad amusing given we are in China. The pool is very nice indeed resort style with a beach area. Great to swim in. Would be nice if they had... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Manoj B, thank you for sharing with us your staying experience with the InterContinental Shenzhen. Many appreciations for you to share your satisfaction with our hotel. We will definitely keep on improving so that distinguished guests like you will have a pleasant dinning experience in the hotel. We look forward to welcoming you back to the InterContinental Shenzhen. Once... More 

Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

It was a first time visit at Intercontinental Hotel Shenzhen and like many facilities under IHG I checked out pretty satisfied with the place and service. It is a little pricy compared with other Guangdong IHG hotels but the value justifies the expense. Enjoyed the live band and the pool in hot summer. Breakfast was excellent.

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Berry M, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen and thank you for your consistent support for us. Many thanks for your compliments related to the live band, swimming pool and breakfast. We look forward to welcoming you back to the InterContinental Shenzhen. Once again, thank you very... More 

Hong Kong, China
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at a base level room this time. The room is huge! Largest base level hotel rooms I have ever seen. The room is comfortable and I like the huge bathtub. The staff are quite welcoming and nice this time. The only downside is the TV! I heard the owner of the hotel is Konka, a Chinese TV sets... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Astoria, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. It is my absolute pleasure and honour that you enjoyed staying with us. Regarding the comment about TV, we are currently replacing the gurest room TV step by step, thank you again for your comment. We look forward to welcoming... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an excellent hotel and for china area is a corner of western that allow to their guest to find some hour of relax after long and stressfull working days. The problem are the prize of the restaurant and lounges and laundry really more and more expansive. For example to wash my underpants they ask 5 euro... in china... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Giuliano C, thank you for your support for InterContinental Shenzhen. It is my great pleasure and honour knowing an esteemed guest like you enjoyed staying with us. We are extremely grateful for your comments and the amount of time you have placed to share with us. We look forward to welcoming you back to the InterContinental Shenzhen in the... More 

Beijing, China
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is an excellent hotel, I must say. Staff members are well trained and quite professional and polite. Lounge is nice with great breakfast choices that are unparalleled. Couple of drawbacks make this a 4-star on my book versus 5-star. For one, there are way too many locals that come in to the hotel with some sort of membership to... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Tony, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. It is my great pleasure and honour knowing you enjoyed staying with us especially our Lounge, breakfast and well trained staff. Regarding the issues that you mentioned, as you know our hotel is business and leisure style, many guests come... More 

Singapore, Singapore
1 review
2 of 5 stars Reviewed June 21, 2015

I stayed here around 5-6 times because of its swimming pool, spacious room, nice decoration and High speed wifi. But I do really think SERVICE is the most important thing from a hotel especially international brand. Actually I am quite disappointed from the service of front desk in my previous stay. I complain with the room temperature because it is... More 

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Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Karen Y, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen and thank you for your consistent support for us. Many thanks for your compliments related to the swimming pool, guest room and high speed wifi and I greatly appreciate you brought this matter to my attention and apologize for... More 

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