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InterContinental Shenzhen

#6 of 2,162 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
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1 room 1 guest
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InterContinental Shenzhen
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900 Reviews from our TripAdvisor Community

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Traveler rating
    500
    343
    43
    9
    5
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38
33
19
196
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (900)
  • Mar-May only
    (250)
  • Jun-Aug only
    (247)
  • Sep-Nov only
    (218)
  • Dec-Feb only
    (185)
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Brisbane, Queensland, Australia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for business. Although it has a large number of rooms, it never seemed crowded. The pool area is beautiful, the rooms are large and the bed would have fitted my whole family. The large round bath was simply luxurious. Best of all this hotel is one of the few that serve white wine - let... More 

Was this review helpful? Yes 1
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear LizBris29, thank you for taking the time to convey your comments regarding your first visit experience with the InterContinental Shenzhen. It is my great pleasure and honour knowing you enjoyed staying with us especially our room facility and pool area. We look forward to welcoming you back to the InterContinental Shenzhen where you may be assured of our best... More 

Shanghai, China
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

this is my first stay in this hotel as guest. i would say I am impressed by the quality of the service. Room are also very nice. I strongly recommend this hotel who anyone who is staying the first time in Shenzhen.

Was this review helpful? Yes
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear LaurentD1971, thank you for taking the time to convey your comments regarding your first visit experience with the InterContinental Shenzhen. It is my great pleasure and honour knowing you enjoyed staying with us especially our room and service. We look forward to welcoming you back to the InterContinental Shenzhen where you may be assured of our best possible attention... More 

Beijing
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Arrived at 2:30pm from airport, I was told that the room was not ready and I should wait about 30 minutes. At 4:50pm, I returned to the reception to ask for checking in and was again told that the room was not ready, except if I accepted to be downgraded!! After complaining that it would mean that I would have... More 

Was this review helpful? Yes
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Gongfubruce, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. We are sorry that the check-in process you experienced did not meet your expectation. Please accept our most sincere and humble apology and kindly note that we will pay extra attention on equipping our staff with necessary training to ensure... More 

California
Level Contributor
76 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel again in early August. I always stayed at this hotel 2 – 3 times a year for a weekend getaway. It’s conveniently located right next to the OCT subway station and has a very big and beautiful resort style outdoor pool for a good relaxation. Check-in and check-out were fast and smooth, staff were helpful and... More 

Was this review helpful? Yes 1
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear cckc123,Thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. It is my great pleasure and honour knowing you enjoyed staying with us especially swimming pool, check in/out service, room and F&B. Please rest assured that I have conveyed my deep appreciation with our Managers Mr. Jasper Sun and Ms. Yoyo... More 

Iowa City, Iowa
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

grand hotel: very large. Rooms are huge too (the largest hotel room I've ever seen, I think). crispy clean. friendly staff and nice service. you can ask for various kinds of pillows. their hair salon is good too.

Was this review helpful? Yes
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Chris Q, thank you for your support for InterContinental Shenzhen. It is my great pleasure and honour knowing an esteemed guest like you enjoyed staying with us especially our guest room, pillow selection, staff and service. Please rest assured that we will definitely keep up the good work and improve our products as well as service continuously in order... More 

Hong Kong, China
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in july for 2 nights in twin beds club room. Good location, 5 mins to mtr OCT station. Great outdoor pool with sand that kids can play. Spacious room with big balcony. Efficient check in and out. Special thanks to Nancy Wang who help me settle the bill during check out efficiently. Beautiful and stylish club lounge with wide... More 

Was this review helpful? Yes
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear valued guest, Thank you for staying at InterContinental Shenzhen. I greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience or embarrassment we caused you and your family during your recent stay. It is our goal to consistently provide superior service to our distinguished guests and your comments are vital to... More 

Amsterdam, The Netherlands
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed July 23, 2015

This Intercontinental is near the Shenzhen convention center, so, should/could be a business hotel which it is and is not. First, its enormous...almost 600 rooms, and only 5 levels high so that means walking. Also a lot of function rooms. Further, the theme of the hotel is Spain. It gives the feeling of a family/Disney resort. The huge outdoor pool... More 

Was this review helpful? Yes 2
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Michiel1978, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen and thank you for your consistent support for us. It is our goal to consistently provide superior service to our distinguished guests and your comments are vital to us. We look forward to welcoming you back to the InterContinental Shenzhen.... More 

Emirate of Dubai, United Arab Emirates
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed July 21, 2015

much less nice than our visit 2 years ago the food presentation in the Club Lounge was positively frightening, service was weak there and at the reception the only food on offer after 11PM were some grossly over-priced set menus the carpeting + furniture in both e rooms and common area is looking grotty we expected far better from IC

Was this review helpful? Yes
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Sam S, First of all, I am very pleased to receive your great suggestions which are always welcome. Please kindly note that our carpeting replacement project and the furniture renovation project are ongoing. And we also look into the Club Lounge service, food presentation and quality, we will enhance the training and ensure consistent high standard is well maintained.... More 

Palo Alto, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2015

After a day of work I really like coming back to the intercontinental in Shenzhen. It is a Spanish style hotel with the staff dressed in Spanish clothes which is a tad amusing given we are in China. The pool is very nice indeed resort style with a beach area. Great to swim in. Would be nice if they had... More 

Was this review helpful? Yes
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Manoj B, thank you for sharing with us your staying experience with the InterContinental Shenzhen. Many appreciations for you to share your satisfaction with our hotel. We will definitely keep on improving so that distinguished guests like you will have a pleasant dinning experience in the hotel. We look forward to welcoming you back to the InterContinental Shenzhen. Once... More 

Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed July 15, 2015 via mobile

It was a first time visit at Intercontinental Hotel Shenzhen and like many facilities under IHG I checked out pretty satisfied with the place and service. It is a little pricy compared with other Guangdong IHG hotels but the value justifies the expense. Enjoyed the live band and the pool in hot summer. Breakfast was excellent.

Was this review helpful? Yes
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Berry M, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen and thank you for your consistent support for us. Many thanks for your compliments related to the live band, swimming pool and breakfast. We look forward to welcoming you back to the InterContinental Shenzhen. Once again, thank you very... More 

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