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All 2,110 Shenzhen hotels

Grand Mercure Shenzhen Oriental Ginza

5.0 of 5 Hotel   |   West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China (Zhuzilin)
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Grand Mercure Shenzhen Oriental Ginza
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Ranked #53 of 2,110 hotels in Shenzhen
A recent review
5 of 5 stars reviewed 3 weeks ago
TerriK861 Sydney, Australia
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473 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

It is my very first time that my eagerness drives me to write a review to share this hotel experience with Grand Mercure Oriental Ginza Shenzhen. Stayed there over the weekend for leisure one night on club floor purchased during member sale period. Credits to hotel are nicely located at the exit B2 of Zhuzilin Metro Station of Shenzhen Line... More

Was this review helpful? Yes
GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your review about your stay in our hotel. I am very sorry for your experience. Please rest assured that I will forward your comments to our team to address the problems and to improve the service. Thank you very much again and Best regards, Adam Hipp General... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked through hotels.com on a special deal for 2 nights in July 2014, and when we were upgraded to business suites on arrival. The breakfast buffet (included in price) was good and the staff was most accommodating when asked to lower volume of music as my sister was constantly on phone (business calls). Location right at Zhuzilin station, and... More

Was this review helpful? Yes
GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your review about your stay in our hotel. I am glad to read that you were satisfied with our services. Wish to see you very soon. Thank you very much again and Best regards, Adam Hipp General Manager More

shenzhen
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are looking for a brunch in shenzhen which is not too expensive. We find a good deal in the coffee shop of Grand Mercure hotel: 158rmb/person for the brunch buffet. Not a lot of breads but many kinds of salads, fresh seafood and chinese dishes. Service is good and efficient. Not to much people, so not noisy. It is... More

Was this review helpful? Yes
GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you for your kindly compliments for our restaurant and hotel, and we will keep improving the products. Wish to see you very soon. Thank you very much again and best regards, Adam Hipp General Manager More

Contributor
16 reviews 16 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 6, 2014

Average but well located Again average food served for breakfast Decor is dated and needs a refurb Air con was not working but got a room upgrade to resolve the issue The hotel is very average and after this my 2nd stay I don't want to return

Was this review helpful? Yes
GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to post your review about your stay in our hotel. I am very sorry to read that you are not planning to return. Please be assured that we will properly address your comments with regards to our breakfast and will make the necessary improvements. Thank you very much again and best... More

Shanghai, China
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 10, 2014

Good location, so so rooms but clean, easily accessible via subway, and quite central to business areas. Staff are nice and accommodating but the room air conditioning, oh my, just dunno what to do with it. Had to call engineering dept to come help me with the aircon. I come to Shenzhen often and I'd perhaps return to Novotel bauhinia... More

Was this review helpful? Yes
GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your review about your stay in our hotel. I am glad to read that you were overall satisfied with our services, at the same time I am very sorry for your experience with the air-conditioning. Please rest assured that I will forward your comments to our engineering... More

Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2014 via mobile

Hotel with the nice viev on a Deep Bay and Hong Kong. Close to Business and Industrial part o Shenzhen with the meaning of the 16 milion citizensTown. Very good Services and hospitality, breakfast with hundrets choices. Complicated use of a Airconditioning at the room.

Was this review helpful? Yes
GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your kind review, I am happy to read that you enjoyed your stay in our hotel! Indeed, our average room size is very generous and it is very convenient to discover the city from where we are. We are also very close to Nanshan High Tech Park, which is the home of... More

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What travelers say

  • Very good(8)
  • Swimming pool(3)
  • Executive Lounge(3)

Additional Information about Grand Mercure Shenzhen Oriental Ginza

Address: West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China
Location: China > Guangdong > Shenzhen > Zhuzilin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Mercure Shenzhen Oriental Ginza 5*
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Also Known As:
Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
Grand Accor Oriental Ginza Shenzhen

119 photos of this hotel

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Near Grand Mercure Shenzhen Oriental Ginza

Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 On the Beach Hotel in Shenzhen #23 Spa Hotel in Shenzhen #43 Luxury Hotel in Shenzhen #66 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 
Number of rooms
481

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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