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All 1,961 Shenzhen hotels

Grand Mercure Shenzhen Oriental Ginza

5.0 of 5 Hotel   |   West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China (Zhuzilin)
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Grand Mercure Shenzhen Oriental Ginza
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77%
Ranked #50 of 1,961 hotels in Shenzhen
A recent review
3 of 5 stars reviewed 2 weeks ago
Aidan B
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468 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Average but well located Again average food served for breakfast Decor is dated and needs a refurb Air con was not working but got a room upgrade to resolve the issue The hotel is very average and after this my 2nd stay I don't want to return

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GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to post your review about your stay in our hotel. I am very sorry to read that you are not planning to return. Please be assured that we will properly address your comments with regards to our breakfast and will make the necessary improvements. Thank you very much again and best... More

Shanghai, China
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 10, 2014

Good location, so so rooms but clean, easily accessible via subway, and quite central to business areas. Staff are nice and accommodating but the room air conditioning, oh my, just dunno what to do with it. Had to call engineering dept to come help me with the aircon. I come to Shenzhen often and I'd perhaps return to Novotel bauhinia... More

Was this review helpful? Yes
GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your review about your stay in our hotel. I am glad to read that you were overall satisfied with our services, at the same time I am very sorry for your experience with the air-conditioning. Please rest assured that I will forward your comments to our engineering... More

Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2014 via mobile

Hotel with the nice viev on a Deep Bay and Hong Kong. Close to Business and Industrial part o Shenzhen with the meaning of the 16 milion citizensTown. Very good Services and hospitality, breakfast with hundrets choices. Complicated use of a Airconditioning at the room.

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GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your kind review, I am happy to read that you enjoyed your stay in our hotel! Indeed, our average room size is very generous and it is very convenient to discover the city from where we are. We are also very close to Nanshan High Tech Park, which is the home of... More

Johannesburg, South Africa
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 14, 2014 via mobile

I stayed at the hotel in November 2013 for business. The rooms were well appointed and I had fantastic views of Shenzhen due to being really high up. The only negative I experienced was the absolute chaos at breakfasts, as the whole area seems a little small given the size of the hotel.

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GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your comment on your recent stay in our Grand Mercure Oriental Ginza Shenzhen! I am pleased to read that you were overall happy with our hotel. At the same time I am very sorry about the breakfast experience. Please be informed that we have enlarged our breakfast... More

Kennebunks, Maine
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 8, 2014

Is the second time I stay at Mercure hotel this year and visibly can see the falling on service. especially at the the reception and the lounge, were you see people running around in panic ,looking like they do not know what is going on. I am not asking for a smiling faces, but at least a polite posture. You... More

Was this review helpful? Yes
GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you for your time to post your review about your recent stay in our hotel. I am very sorry that the service at the Front Desk and in the Lounge did not meet your expectations, please accept my sincere apologies. Please be assured that we have already taken the necessary corrective actions and have strengthen our... More

Wellington, New Zealand
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 29, 2014

Overall our stay here was good. We stayed in a room on one of the executive floors and those had access to the executive lounge for breakfast and happy hour. Good choices for breakfast and the food at happy hour certainly provides enough variety for a meal in the evening. Good coffee available - great double espresso shots. On the... More

Was this review helpful? Yes
GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your kind review, I was glad to read that you enjoyed your stay in our Grand Mercure Shenzhen Oriental Ginza. Your comment on the bed is also well noted, allow me please to suggest you to request a mattress topper when next staying with us, I am sure that it will make... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(8)
  • Swimming pool(4)
  • Executive Lounge(3)

Additional Information about Grand Mercure Shenzhen Oriental Ginza

Address: West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China
Location: China > Guangdong > Shenzhen > Zhuzilin
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Shenzhen Oriental Ginza 5*
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Also Known As:
Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
Grand Accor Oriental Ginza Shenzhen

118 photos of this hotel

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 On the Beach Hotel in Shenzhen #23 Spa Hotel in Shenzhen #43 Luxury Hotel in Shenzhen #71 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 
Number of rooms
481

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