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All 1,809 Shenzhen hotels

Grand Mercure Shenzhen Oriental Ginza

4.0 of 5 Hotel   |   West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China (Zhuzilin)
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Grand Mercure Shenzhen Oriental Ginza
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78%
Ranked #51 of 1,809 hotels in Shenzhen
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Vickilo2013 Hsinchu, T'ai-wan, Taiwan
  • Reviews (452)
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452 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Hsinchu, T'ai-wan, Taiwan
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

this is my company selection hotel in SZ, if room is available with acceptable rate, this hotel will be my first choice. in Jan. i got a really great deal ( been upgrade to the suit). love it!!!

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Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

When traveling to Shenzhen, I usually stay closer to the border in Luohu at the Shangri La but I figured since I am an Accor member, I’ll take advantage and stay at the Grand Mercure this time, even though it’s about 20 minutes from Luohu. Upon arrival at the hotel on March 20, 2014 at about 8:00pm I was greeted... More

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GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your comments about your stay in our hotel. I am truly disappointed to read that we have not been able to meet your expectations this time, please accept our apologies for that. Please be assured that your comments will be forwarded to our department heads at the... More

Waiheke Island, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2014

My husband and I stayed in this hotel in early February, It was perfect. Our room had fantastic views of the harbour to Hong Kong and the city of Shenzhen. It is located next to the subway which is cheap and easy to use. Would recommend to anyone.

Was this review helpful? Yes 1
GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your kind review, I will be glad to share with the Team. I am happy to read that you enjoyed the view and the location of the hotel, it is indeed very convenient to discover Shenzhen from where we are. Again, thanks very much for taking the time to post your review... More

mumbai
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 8, 2014

The hotel is top class, service is unparalleled & the location is very central. It is the recommended option if you need to attend any Trade Fair at the Convention Centre. It is very good value for money being a 5 star hotel.

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GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for this kind review, it makes me happy to read that you enjoyed your days in our hotel. Your review will be gladly shared with the Team and I am sure it will encourage us to further improve our services. I was particularly glad to hear that you liked our location, it is... More

Chicago, Illinois
Top Contributor
58 reviews 58 reviews
47 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed January 28, 2014

If my seven-night stay is any indication, this place offers amazing value for money compared to other five-star international chains in Shenzhen that cost at least twice as much. + Room on non-smoking floor had no smoking odor at all, which is not always the case in China + Gym is huge and air with a wide variety of modern... More

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GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your thorough review, nothing makes me happier than knowing you enjoyed your one week stay in our Grand Mercure Oriental Ginza Shenzhen! Your kind review will gladly be shared with the Team, which will encourage us to keep focusing on our Guests' experience. With regards to tha carpet in your room, your... More

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2014

My boyfriend and I spent a getaway in the Grand Mercure a few weeks ago. It’s a perfect place to discover the city, the hotel sits on the metro station, it’s really easy to get anywherefrom here. All the theme parks (Splendid China and Windows of the World) are like 10 mns away with the subway. We were upgraded to... More

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GrandMercurePR, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Anna, Greetings from Shenzhen and thank you very much for taking your time to tell us your experience in our hotel. I am delighted to read that you were happy with your stay and will be glad to share your kind comments with my Team. I am sure your review will serve as a great encouragement as we continuously... More

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 23, 2014

I choose this hotel after a good experience at Grand Mercure in Dongguan, but I regret. Room was big, but dusty, at the breakfast looks like you are in jungle fighting for find food, staff wise also very disappointing, nobody smile here. I escaped the next day to another hotel. At my chekout I pointed out my issues to one... More

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GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear guest, Thank you for choosing Grand Mercure Shenzhen Oriental Ginza! We are glad that you have a good stay here. For the problems you mentioned, we will enhance the staff training to ensure a delighted stay to the guests. Hope your next stay here, if possible, we will deliver a better experience to you! Looking forward to meet you... More

1 review
4 of 5 stars Reviewed January 22, 2014

Overall environment is nice, near the subway, police station is just behind so you will feel a tad safer. Food places are nearby too if you are not too particular. on hindsight, if i was allocated a room further away from the lifts would have been better.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear guest, Thank you for choosing Grand Mercure Shenzhen Oriental Ginza! We are glad that you have a good stay here. Next time when you stay with us, you may advise your preference to the Front Desk or Reservation, we are very happy to arrange a better located room for you~ Looking forward to meet you soon. Yours sincerely, Grand... More

Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 17, 2014

Great sized rooms but we were upgraded to a room with a mini kitchen with a view across the water. The bathroom was fitted with a bath and the separate shower had a high powered shower head with great water pressure. The bed was firm was surprisingly very comfortable and the carpet was soft and clean. We had breakfast on... More

Was this review helpful? Yes
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear guest, Thank you for choosing Grand Mercure Shenzhen Oriental Ginza! We are glad that you have a good stay here. For the problems you mentioned, like the ceiling of the swimming pool, the hotel will for sure do more cleaning. Thanks again for your good comments which will absolutely motivate us moving forward. Looking forward to meet you soon.... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(9)
  • Executive Lounge(4)
  • Swimming pool(4)

Additional Information about Grand Mercure Shenzhen Oriental Ginza

Address: West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China
Location: China > Guangdong > Shenzhen > Zhuzilin
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Shenzhen
#5 Family Hotel in Shenzhen
#41 Luxury Hotel in Shenzhen
#87 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Shenzhen Oriental Ginza 4*
Official Description (provided by the hotel):
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 
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Also Known As:
Grand Mercure Oriental Ginza Shenzhen Hotel
Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
Grand Accor Oriental Ginza Shenzhen

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 On the Beach Hotel in Shenzhen #5 Family Hotel in Shenzhen #41 Luxury Hotel in Shenzhen #87 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 
Number of rooms
481

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