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Kempinski Hotel Shenzhen

#21 of 2,184 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
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20% off room rate
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1 room 1 adult
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Kempinski Hotel Shenzhen
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637 Reviews from our TripAdvisor Community

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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Friendly staff, big room and everything you would expect from a 5 star hotel in China. However - room supposed to be non smoking but hallway and room stink from cigarettes. Too bad when people disobey such requests. Other then that the city itself is not very interesting.

Helpful?
Thank Talherman
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. Thank you for sharing with us your valued comments and suggestions which are truly appreciated. We will try our best to find a solution to reduce the bad smell of cigarette in room. Naturally, we are sincerely pleased that you... More 

Bergen op Zoom, The Netherlands
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

One of the best hotels I have seen in my many travels, everything is close to perfection. Very tasteful lobby, excellent rooms. Food and service way above standard. Breakfast area is very nice, with food from all over the world.International staff. I will go back there for sure

Helpful?
Thank Hans v
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued guest, Thank you so much for your very positive comments. It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We are sincerely pleased that you were content with our services... More 

Tel Avivi
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 19, 2015

A great hotel, good service, nice rooms, quite wide Everything looks very clean. Excellent location, close to the ferry to Hong Kong. The hotel is really close, and in fact is part of a shopping and entertainment center. The center also has a lot of restaurants and cafes of all kinds. Not used at breakfast as it is very expensive,... More 

Helpful?
Thank Roni B
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We are sincerely pleased that you were content with our services and products. We wish to express that we shall... More 

Amsterdam, The Netherlands
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 11, 2015

This 5 star hotel is in the center of Shenzhen and is right behind a square with shopping malls. So the area has shopping malls, restaurants, metro station, taxi's and a cinema in the neighborhood. The hall is very big and the price is also acceptable. The staff is friendly and the rooms are clean and spacious. They make up... More 

Helpful?
Thank SimaYi
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, Thank you very much for your very positive feedback. We are happy to know that everything is working as it should during your stay with us. We wish to express that we shall endeavor to continuously improve towards exceeding your expectations in the future. If I can be of any further assistance in any way please do... More 

Montreal
Level Contributor
105 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed October 21, 2015

The room is very clean, the bed is comfortable, service is great. 5*. but the breakfast is good but not great - I had much better breakfast in other 5* hotels. However, I am very happy with my 2-day stay. The shopping center is just across the street and the location is great.

Helpful?
Thank Xiaolio
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, We thank you for staying with us during your recent visit to Shenzhen. We are very happy to learn that you enjoy your stay with us and look forward to welcoming you to the Kempinski Hotel Shenzhen once again. If I can be of any further assistance in any way please do not hesitate to contact me... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 16, 2015 via mobile

Well located great breakfast. Staff is very helpful and professional. Rooms are quite big, Wi-Fi was not good, and only available in the rooms. There is Wi-Fi in the lobby but only if you have a local simcard in your device.

Helpful?
Thank DC G
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, We wish to take this opportunity to thank you for staying with us during your recent visit to Shenzhen and for sharing with us your valued comments and suggestions which are truly appreciated. Naturally, we are sincerely pleased that you were content with our services and products. Yet, we are concerned regarding your unpleasant experience in public... More 

Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 15, 2015 via mobile

I have been staying at Kempinski for various occasions through out the years. The Front Desk staff members are always very helpful with a smile. Their Manager from Italy is very professional and friendly. Their cafe and bars area is a great meeting place or have a drink at night with friends. I always enjoy their breakfast, it has a... More 

Helpful?
1 Thank Victor W
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. I wish to take this opportunity to thank you for your time to share with us your valued feedback. Naturally, we are sincerely pleased that you were content with our services and wish to express that we shall endeavor... More 

Geneva, Switzerland
Level Contributor
109 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed October 14, 2015 via mobile

good 5 star hotel with all round facilities, big roomx and good chinese restaurant though overall nothing too impressive either. i personnally some of the staff could speak better english (common problem though) and the singers at the bar could need replacement...

Helpful?
Thank paulandre1984
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. We wish to take this opportunity to thank you for your valued comments and suggestions which are truly appreciated. Naturally, we are sincerely pleased that you were content with our location, service and product. Yet, we are concerned with your... More 

Tashkent
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 8, 2015 via mobile

Perfect hotel. There are many malls near hotel, situated in a good place of the city. Good clothes, not so expensive prices. Shenzhen city good place, I like it. I recommend everyone this hotel. I hope, inshaallah will be in Shenzhen agai.

Helpful?
Thank Anvar K
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. I wish to take this opportunity to thank you for your time to share with us your valued comments which are truly appreciated. Naturally, we are sincerely pleased that you were content with our services and wish to express that... More 

Cairo, Egypt
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed September 14, 2015

I stayed in this hotel for 8 nights and it was a marvelous experience. The hotel is a luxurious one with very clean lobby, amenities, and room. The staff are very helpful and will do their best to solve your problem. The only disadvantage is that some of the staff are not good in English. If you will stay 10... More 

Helpful?
Thank Moh_Samir
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, We thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. And we wish to take this opportunity to thank you for sharing with us your very positive comments which are extremely encouraging and truly appreciated. If we can be of any further assistance in any way please do... More 

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