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Kempinski Hotel Shenzhen

#18 of 2,143 Hotels in Shenzhen
Certificate of Excellence
Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
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Kempinski Hotel Shenzhen
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Ranked #18 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Stephen H Melbourne, Australia
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604 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • Danish first
  • English first
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Melbourne, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent 3 nights at Kempinski on business trip recently. Large hotel with impressive entrance and foyer area. Lot of mirrors which I found little unsettling when I entered the lifts because they were hard to identify and felt bigger than they actually were when you entered them. Room was good but located near lifts which had audible tones going off... More 

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you very much for taking your precious time to share your positive comments regarding our good location, stable wifi connection and impressive Lobby decoration with us. We would like to thank you very much for your encouraging words. Meanwhile we would also like to take this opportunity to convey our sincere apologies regarding the noise in... More 

Panama City, Panama
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

average hotel. the facilities are not the top quality you expect. Nice bar downstairs. The location is relatively comfortable, close to restaurants and a big shopping center. Would expect a better gym, it is lower than average.

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. I wish to take this opportunity to thank you for your time to share with us your valued comments and suggestions which are truly appreciated. We wish to express that we shall endeavor to continuously improve our service and products... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 1, 2015

The hotel enterance look gteat and that is about it. The rooms and bathrooms are a bit dated for kempinski standards. Although the location itself is good. If you are staying just for day or two, go for it. If longer, consider some others in the area.

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. It is certainly beneficial to receive your comments and we shall continuously endeavor to improve our services commensurate with a Kempinski Hotel. We look forward to welcoming you to Kempinski Shenzhen once again in the future so we may have... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

I have stayed at Kempinski for 48 to 64 days a year since 2010. With each visit the staff exceeds my expectations. Over the years the staff has learned all my quirks and attends to all of them. The convenience of the location and amenities makes my life easier for meetings, food, spa, gym, and shopping.

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. TomKingJr, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. It is our great pleasure to receive your valued comments and kind encouragement. We are sincerely pleased that you were content with our services, products and location. And we shall endeavor to continuously improve towards exceeding your expectations in... More 

Bengaluru (Bangalore), India
2 reviews
3 of 5 stars Reviewed December 18, 2014

Pros : Location -Right next to a massive shopping center with all sorts of dining options. Metro station is also right next to the hotel Staff- Helpful and courteous Cons: Issues with the access card both in elevator and room Cleanliness - The chair handle was discolored and the carpet was also a bit disfigured.

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. Thank you very much for sharing with us your valuable feedback. We are happy to know that you enjoyed our good location and satisfied with our staff yet we are naturally concerned regarding the access card for elevator and room... More 

Kuala Lumpur, Malaysia
Top Contributor
65 reviews 65 reviews
22 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed December 6, 2014

The Lobby itself is mesmerising. Beautiful decorations & lightings. I stayed here for 2 nights. Everything is very nice & I enjoyed my stay. Staffs were very friendly from the front desk, room service, restaurant & help desk. Breakfast buffet were good. Will definitely come back again.

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. I wish to take this opportunity to thank you for your very positive feedback. We shall endeavor to continuously improve towards exceeding your expectations in the future. We look forward to welcoming you once again to the Kempinski Hotel... More 

Ogaki, Japan
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2014

The Kempinski is a European chain, so if you've stayed in one before you know that means those quirky European touches like unusual water fixtures and European furniture. I stayed here for just one night after a week in China for work, and it was a very comfortable respite from the assault on the senses that China can be. Within... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. Thank you very much for your very positive comments. We are sincerely pleased that you were content with our services. Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen.... More 

Ramat Gan, Israel
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 29, 2014

My second time in Shenzhen was an extremely pleasant surprise. The Kempinski in Nanshan is 30 minutes from the futuristic Shenzhen airport that dwarfs neighboring Hong Kong's. Conveniently located near the high tech park and adjacent to a large shopping and entertainment center.The lobby is awesome: an eccletic mix of old world empires with modern technology that makes you wonder... More 

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Moshesa, It was indeed our great pleasure to have you stay with us during your recent visit to Shenzhen. We wish to take this opportunity to thank you for your time to give us such a positive feedback. Your very kind compliments to our operation team shall encourage them to continuously maintain and improve their service in the... More 

Calcutta, West Bengal, India
Top Contributor
53 reviews 53 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 28, 2014

This is a location where you will travel mainly for business. Its a superb stay with class of star. Indian travelers like me will face issues with the food which is very general for any hotel in china. Language will be an issue but staffs will put their best effort to understand you and server you like king.

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We are sincerely pleased that you were content with our services and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. Best regards, Lynn Xiao More 

Ridgefield, Connecticut
Top Contributor
61 reviews 61 reviews
34 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed November 24, 2014

So like many hotels in China, they do not get the concept of a non-smoking room. If a room smells like an ashtray, and the vents and the furniture and the linens are all smelling of stale cigarette smoke - then putting a notice that says non-smoking is not the answer. The staff and service were great, location was great.... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Simon, Thank you very much for staying with us during your recent visit to Shenzhen. Your kind comments are truly appreciated. We are naturally concerned regarding the strong smoking smell in the non-smoking room you stayed for which I would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to receive such... More 

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