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All 1,961 Shenzhen hotels

Kempinski Hotel Shenzhen

5.0 of 5 Hotel   |   Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China (Shenzhen Bay Port)
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89%
Ranked #17 of 1,961 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
brianmcd Dublin, Ireland
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579 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Dublin, Ireland
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here on business for 5 nights - great sense of space, service is excellent and really nice rooms. Located close by Coastal City (huge shopping mall and lots of restaurants) and close to business district of Nanshan City. Would definitely recommend.

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Dallas, Texas
Top Contributor
155 reviews 155 reviews
33 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Whilst the hotel was clean, attractive and well maintained, I felt that the rooms were less than 5 star. In this part of the world they are more than enough be be exceptional based on other comparable brands in the area. The staff was very friendly and accommodating and quite helpful. The bar was equally busy at night and offered... More

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Michael Koch, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. I wish to take this opportunity to thank you to share with us your valued feedback. Naturally, we are... More

Tel Aviv, Israel
Top Contributor
51 reviews 51 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 8, 2014

The hotel is a little far from the city center but there is an underground station nearby. The hotel is a well kept, the rooms are very comfortable and spacious. Myself and my colleague were placed here when visiting some suppliers and even though it is outside the main area there are some interesting restaurants and shops near to it.... More

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Flank, It was indeed our great pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation. We are very pleased to know that you were satisfied with our services and we shall continue to maintain and improve towards exceeding... More

Budapes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 28, 2014

Over the past years this I spent a few weeks time-to-time in this hotel. The staff was always very helpful and attentive, food is ok (although I rarely eat in the hotel restaurant), rooms are well equipped, clean and nice; facilities like the gym are not large but well equipped and clean; close to both city center / offices /... More

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We are sincerely pleased that you were content with our services and wish to express that we shall endeavor to... More

Manila, Philippines
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 11, 2014

I have been visiting Shenzhen for 8 years now. Have been to the Heng Feng, Capital Plaza, Holiday Inn Donghua, and Crowne Plaza . It's edge over the two are: (1) It's a newer, more update hotel (2) It sits across a mall complex (where, as a non-mandarin speaker, I had more success in going around and buying stuff by... More

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Ms. TerraBradford, Thank you for staying with Kempinski Hotel during your recent visit to Shenzhen. I wish to take this opportunity to thank you for your time to share with us your comments and feedback. Naturally, we are sincerely pleased that you were content with our services and wish to express that we shall endeavor to continuously improve towards... More

Marbella, Spain
Contributor
18 reviews 18 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 5, 2014

Excellent hotel for business purpose due to the location: Near offices centers, near to HK border, and inside a huge shopping center full of restaurants and bars. Near to the shore as well, although with the pollution cannot be seen. Huge rooms and baths, excellent restaurant with several kinds of foods.

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. AntonioM7, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation. Thank you very much for your very positive comments. We are pleased to know that you had an enjoyable stay with us. if I... More

Istanbul, Turkey
Contributor
20 reviews 20 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 4, 2014

Astonishing lobby, spacious and nicely decorated rooms. Concierge not very informed. I asked for a traditional Chinese restaurant. Concierge recommended me a restaurant with no English speaking staff and no English menu so that I had to leave the restaurant as I could not communicate by any means. Breakfast with large choice with average quality.

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, Thank you very much for your nice comments and high ranking for our hotel. Certainly, we are delightful to know that you are satisfied with your stay, except the episode of the no English speaking restaurant recommended by our concierge. I would like to take this opportunity to convey our sincere apologies. It is certainly beneficial to... More

Singapore, Singapore
Top Contributor
74 reviews 74 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 13, 2014

Stayed for 1 week on business. Hotel is located near the coastal city shopping mall. Many F&B outlets in walking distance. Breakfast spread is also nice. Rooms are relatively new and comfortable. Staff is also helpful and friendly.

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. W are sincerely pleased that you were content with our services and wish to express that we shall endeavor to... More

Kent, Washington
Contributor
19 reviews 19 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 31, 2014

I stayed at the Kempinski hotel for three nights while on business travel to Shenzhen. For the price, the quality is hard to beat. I booked my stay through Expedia, and my reservation was awaiting me when I arrived. I opted for the rate including the breakfast, which was well worth the additional cost. The buffet has a broad selection... More

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. I wish to take this opportunity to thank you for sharing with us your very positive comments. We are sincerely... More

California
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 19, 2014

Grand and beautiful lobby, and check-in was easy. The rooms are comfortable, nicely designed. Biggest challenge to me is that Wi-fi is come and go, and even with the ethernet cable, internet access was spotty. Nice lunch buffet on 2nd floor. Expensive mini-bar, and not enough plugs in the room, but a reasonable fitness center. Great shuttle service available from... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you very much for sharing with us your nice review of our hotel. We are happy to know that you had an enjoyable stay with us recently yet we are naturally concerned the area where we need to further improve. It is certainly beneficial to receive such constructive comments and we can assure you we shall... More

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Additional Information about Kempinski Hotel Shenzhen

Address: Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Location: China > Guangdong > Shenzhen > Shenzhen Bay Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Shenzhen 5*
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Also Known As:
Shenzhen Kempinski Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Spa Hotel in Shenzhen #13 Business Hotel in Shenzhen #17 Luxury Hotel in Shenzhen #95 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
The Kempinski Hotel Shenzhen is located in Nanshan District. The hotel has convenient accessibility to the Shenzhen Bay Bridge providing immediate access to Hong Kong. The hotel design was inspired by a well-known poem by Southern Song Dynasty poet Xin Qiji. To be one of the city’s leading luxury hotels, the Kempinski Hotel Shenzhen comprises of 390 super-king comfort bed guestrooms featuring flat screen TV and in-bath television in all suite rooms. ... more   less 
Number of rooms
390

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