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All 2,131 Shenzhen hotels

Kempinski Hotel Shenzhen

5.0 of 5 Hotel   |   Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China (Shenzhen Bay Port)
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Ranked #18 of 2,131 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
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584 people have reviewed this hotel

Traveler rating
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    289
    48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

The Kempinski is one of my favorite places to stay in Shenzhen. The property is grand and elegant, and the staff are extremely courteous. It is located in Nanshan, near the "R&D" center of Shenzhen. The rooms are spacious and have vaulted ceilings, adding to the feeling of grandeur. They stock the room daily with fresh fruits and bottled water.... More

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Santa Clara, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I had a mixed experience at this hotel. I enjoyed the location of the hotel with easy access to restaurants and shops right around it. All my arrival, check-in, stay and check-out were great. The front desk staff were extremely helpful. However, this last minute encounter with the bellboy ruined my mood as I was leaving. So I asked a... More

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New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I stayed in this hotel 2 days back for 2 nights. My room was well equipped (something went wrong with the air conditioning initially but it was rectified timely and very professionally by the hotel staff). I had a good night's sleep each night allowing me to work well the next day. Its Located close to City centre & offices... More

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Bordeaux, France
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

That was perhaps my 05th at Kempinski Hotel in Shenzhen. This is a nice hotel with good service, convenientely located in the area of IT businesses, but also many other activities. It takes only 30mn to drive to airport at quiet times. Count up to one hour during busier peak hours. And 45mn from train-station. I did not give 5... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. Thank you for your valuable feedback. Your kind comments therein are truly appreciated yet we are naturally concerned regarding the... More

Raleigh, NC
Top Contributor
55 reviews 55 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Kempinski Hotel in Shenzhen for 4 nights during a recent business trip. The hotel was very conveniently located near the Shekou Ferry Terminal which I used to access Shenzhen from Hong Kong. My room was quite nice and very comfortable. I had a good night's sleep each night allowing me to work well the next day.... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent business trip to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We wish to take this opportunity to thank you for your time to share with us your very comprehensive... More

Pembroke, Massachusetts
Senior Reviewer
10 reviews 10 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 31, 2014

I stayed at this hotel a few months ago for the first time. The hotel had good food and a comfortable rooms. There was also an entertainment area close by to have drinks and dinner away from the hotel..

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for staying with us during your visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation. Naturally, we are sincerely pleased that you were content with our products and services. If we can be of any further assistance in any way please do not hesitate to... More

Dublin, Ireland
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 22, 2014

Stayed here on business for 5 nights - great sense of space, service is excellent and really nice rooms. Located close by Coastal City (huge shopping mall and lots of restaurants) and close to business district of Nanshan City. Would definitely recommend.

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation. We would like to take this opportunity to thank you for your time to share with us your valued comments which are truly appreciated. Naturally, we are sincerely pleased that you were content with our services and wish to express that we shall... More

Dallas, Texas
Top Contributor
155 reviews 155 reviews
33 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 6, 2014

Whilst the hotel was clean, attractive and well maintained, I felt that the rooms were less than 5 star. In this part of the world they are more than enough be be exceptional based on other comparable brands in the area. The staff was very friendly and accommodating and quite helpful. The bar was equally busy at night and offered... More

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Michael Koch, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. I wish to take this opportunity to thank you to share with us your valued feedback. Naturally, we are... More

Tel Aviv, Israel
Top Contributor
51 reviews 51 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 8, 2014

The hotel is a little far from the city center but there is an underground station nearby. The hotel is a well kept, the rooms are very comfortable and spacious. Myself and my colleague were placed here when visiting some suppliers and even though it is outside the main area there are some interesting restaurants and shops near to it.... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Flank, It was indeed our great pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation. We are very pleased to know that you were satisfied with our services and we shall continue to maintain and improve towards exceeding... More

Budapes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 28, 2014

Over the past years this I spent a few weeks time-to-time in this hotel. The staff was always very helpful and attentive, food is ok (although I rarely eat in the hotel restaurant), rooms are well equipped, clean and nice; facilities like the gym are not large but well equipped and clean; close to both city center / offices /... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We are sincerely pleased that you were content with our services and wish to express that we shall endeavor to... More

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Additional Information about Kempinski Hotel Shenzhen

Address: Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Phone Number:
Location: China > Guangdong > Shenzhen > Shenzhen Bay Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Shenzhen 5*
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Also Known As:
Shenzhen Kempinski Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#12 Spa Hotel in Shenzhen #14 Business Hotel in Shenzhen #18 Luxury Hotel in Shenzhen #87 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
The Kempinski Hotel Shenzhen is located in Nanshan District. The hotel has convenient accessibility to the Shenzhen Bay Bridge providing immediate access to Hong Kong. The hotel design was inspired by a well-known poem by Southern Song Dynasty poet Xin Qiji. To be one of the city’s leading luxury hotels, the Kempinski Hotel Shenzhen comprises of 390 super-king comfort bed guestrooms featuring flat screen TV and in-bath television in all suite rooms. ... more   less 
Number of rooms
390

Questions & Answers

Questions? Get answers from Kempinski Hotel Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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