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All 2,134 Shenzhen hotels

Kempinski Hotel Shenzhen

5.0 of 5 Hotel   |   Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China (Shenzhen Bay Port)
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Kempinski Hotel Shenzhen
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Ranked #17 of 2,134 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
GJAJ Chicago, Illinois
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588 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I have spent about 75 nights in this hotel over the past 5 years and can say I have never had a bad experience here. Like any hotel in China, it's guests tend to drag down the experience but overall very nice hotel. Beds are very soft and the larger suite's excellent for extended stays. A decent gym for working... More

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. GJAJ, Thank you very much for sharing your kind reviews with us. It was our great honor that you choose the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. Naturally, we are sincerely pleased that you were content with our services and wish to express that we shall endeavor to continuously improve towards... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

After my unlucky experience with the Kempinski in Chengdu, this was a great stay in Shenzhen. Price/Value is very good. This is the reason for this evaluation. The Restaurant breakfast / Dinner very good. You see simply the German administration. Thank you very much.

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Akguen, Thank you very much for staying with us during your recent visit to Shenzhen. I wish to take this opportunity to thank you for your your very positive and complimenting feedback. Naturally, we are sincerely pleased that you were content with our services and wish to express that we shall endeavor to continuously improve towards exceeding your expectations... More

Seattle
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my second stay at the Kempinski. The property is grand and elegant, and the staff are extremely courteous. You're just a short walk away from the subway, near lots of shopping and restaurants as well. The staff are amazing and courteous. The food is excellent at the breakfast buffet with cuisines from around the world and omelettes made... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We are sincerely pleased that you were content with our services and wish to express that we shall endeavor to continuously improve towards exceeding your expectations in the future. If I can be of any further assistance in any... More

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was my first time staying at a Kempinski Hotel but won’t be my last. I was in Shenzhen on business for a week in Sept 2014 and was very happy with the hotel. For anyone who’s spent a lot of time in local hotels on business in China you will be familiar with how KTV can dominate a hotel... More

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. James, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We wish to take this opportunity to thank you for your time to share with us your valued comments which... More

2 reviews
5 of 5 stars Reviewed September 14, 2014

The Kempinski is one of my favorite places to stay in Shenzhen. The property is grand and elegant, and the staff are extremely courteous. It is located in Nanshan, near the "R&D" center of Shenzhen. The rooms are spacious and have vaulted ceilings, adding to the feeling of grandeur. They stock the room daily with fresh fruits and bottled water.... More

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. Thank you for sharing with us your very detailed review and comments. It is our great honor to know that... More

Santa Clara, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 13, 2014

I had a mixed experience at this hotel. I enjoyed the location of the hotel with easy access to restaurants and shops right around it. All my arrival, check-in, stay and check-out were great. The front desk staff were extremely helpful. However, this last minute encounter with the bellboy ruined my mood as I was leaving. So I asked a... More

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Ms. Junyilee, We have today received your comments dated 14 September 2014 and thank you for the kind constructive comments therein. We definitely appreciate that your disappointment with the not appropriate behavior of the concierge staff during your stay and departure, especially ruined your mood before you were leaving, for which we would like to take this opportunity to... More

New Delhi, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 13, 2014

I stayed in this hotel 2 days back for 2 nights. My room was well equipped (something went wrong with the air conditioning initially but it was rectified timely and very professionally by the hotel staff). I had a good night's sleep each night allowing me to work well the next day. Its Located close to City centre & offices... More

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Koul A, Thank you very much for staying with us during your recent visit to Shenzhen. We wish to take this opportunity to thank you for sharing with us your kind feedback which is truly appreciated. Naturally, we are sincerely pleased that you were content with our services and wish to express that we shall endeavor to continuously... More

Bordeaux, France
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 6, 2014

That was perhaps my 05th at Kempinski Hotel in Shenzhen. This is a nice hotel with good service, convenientely located in the area of IT businesses, but also many other activities. It takes only 30mn to drive to airport at quiet times. Count up to one hour during busier peak hours. And 45mn from train-station. I did not give 5... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. Thank you for your valuable feedback. Your kind comments therein are truly appreciated yet we are naturally concerned regarding the... More

Raleigh, NC
Top Contributor
55 reviews 55 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 24, 2014

I stayed at the Kempinski Hotel in Shenzhen for 4 nights during a recent business trip. The hotel was very conveniently located near the Shekou Ferry Terminal which I used to access Shenzhen from Hong Kong. My room was quite nice and very comfortable. I had a good night's sleep each night allowing me to work well the next day.... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent business trip to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We wish to take this opportunity to thank you for your time to share with us your very comprehensive... More

Pembroke, Massachusetts
Contributor
16 reviews 16 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 31, 2014

I stayed at this hotel a few months ago for the first time. The hotel had good food and a comfortable rooms. There was also an entertainment area close by to have drinks and dinner away from the hotel..

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for staying with us during your visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation. Naturally, we are sincerely pleased that you were content with our products and services. If we can be of any further assistance in any way please do not hesitate to... More

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Additional Information about Kempinski Hotel Shenzhen

Address: Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Location: China > Guangdong > Shenzhen > Shenzhen Bay Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Shenzhen 5*
Number of rooms: 390
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Also Known As:
Shenzhen Kempinski Hotel

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