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All 2,139 Shenzhen hotels

Kempinski Hotel Shenzhen

5.0 of 5 Hotel   |   Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China (Shenzhen Bay Port)
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Kempinski Hotel Shenzhen
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Ranked #17 of 2,139 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 weeks ago
George S
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602 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel enterance look gteat and that is about it. The rooms and bathrooms are a bit dated for kempinski standards. Although the location itself is good. If you are staying just for day or two, go for it. If longer, consider some others in the area.

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. It is certainly beneficial to receive your comments and we shall continuously endeavor to improve our services commensurate with a Kempinski Hotel. We look forward to welcoming you to Kempinski Shenzhen once again in the future so we may have... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

I have stayed at Kempinski for 48 to 64 days a year since 2010. With each visit the staff exceeds my expectations. Over the years the staff has learned all my quirks and attends to all of them. The convenience of the location and amenities makes my life easier for meetings, food, spa, gym, and shopping.

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. TomKingJr, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. It is our great pleasure to receive your valued comments and kind encouragement. We are sincerely pleased that you were content with our services, products and location. And we shall endeavor to continuously improve towards exceeding your expectations in... More 

Bengaluru (Bangalore), India
2 reviews
3 of 5 stars Reviewed December 18, 2014

Pros : Location -Right next to a massive shopping center with all sorts of dining options. Metro station is also right next to the hotel Staff- Helpful and courteous Cons: Issues with the access card both in elevator and room Cleanliness - The chair handle was discolored and the carpet was also a bit disfigured.

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. Thank you very much for sharing with us your valuable feedback. We are happy to know that you enjoyed our good location and satisfied with our staff yet we are naturally concerned regarding the access card for elevator and room... More 

Kuala Lumpur, Malaysia
Top Contributor
58 reviews 58 reviews
21 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed December 6, 2014

The Lobby itself is mesmerising. Beautiful decorations & lightings. I stayed here for 2 nights. Everything is very nice & I enjoyed my stay. Staffs were very friendly from the front desk, room service, restaurant & help desk. Breakfast buffet were good. Will definitely come back again.

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. I wish to take this opportunity to thank you for your very positive feedback. We shall endeavor to continuously improve towards exceeding your expectations in the future. We look forward to welcoming you once again to the Kempinski Hotel... More 

Ogaki, Japan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2014

The Kempinski is a European chain, so if you've stayed in one before you know that means those quirky European touches like unusual water fixtures and European furniture. I stayed here for just one night after a week in China for work, and it was a very comfortable respite from the assault on the senses that China can be. Within... More 

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. Thank you very much for your very positive comments. We are sincerely pleased that you were content with our services. Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen.... More 

Ramat Gan, Israel
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 29, 2014

My second time in Shenzhen was an extremely pleasant surprise. The Kempinski in Nanshan is 30 minutes from the futuristic Shenzhen airport that dwarfs neighboring Hong Kong's. Conveniently located near the high tech park and adjacent to a large shopping and entertainment center.The lobby is awesome: an eccletic mix of old world empires with modern technology that makes you wonder... More 

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Moshesa, It was indeed our great pleasure to have you stay with us during your recent visit to Shenzhen. We wish to take this opportunity to thank you for your time to give us such a positive feedback. Your very kind compliments to our operation team shall encourage them to continuously maintain and improve their service in the... More 

Calcutta, West Bengal, India
Top Contributor
50 reviews 50 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 28, 2014

This is a location where you will travel mainly for business. Its a superb stay with class of star. Indian travelers like me will face issues with the food which is very general for any hotel in china. Language will be an issue but staffs will put their best effort to understand you and server you like king.

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We are sincerely pleased that you were content with our services and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. Best regards, Lynn Xiao More 

Ridgefield, Connecticut
Top Contributor
59 reviews 59 reviews
33 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed November 24, 2014

So like many hotels in China, they do not get the concept of a non-smoking room. If a room smells like an ashtray, and the vents and the furniture and the linens are all smelling of stale cigarette smoke - then putting a notice that says non-smoking is not the answer. The staff and service were great, location was great.... More 

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Simon, Thank you very much for staying with us during your recent visit to Shenzhen. Your kind comments are truly appreciated. We are naturally concerned regarding the strong smoking smell in the non-smoking room you stayed for which I would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to receive such... More 

Eyota, Minnesota
Top Contributor
53 reviews 53 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 29, 2014

This is my favorite hotel in Shenzhen. Lot's to do within walking distance and the subway is practically right out the front door. Easy trip to the direct ferry for Hong Kong airport, which can save a lot of time going through customs.

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LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Carl V., It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. And we are sincerely pleased that you were content with our location and services. We wish to express that we shall endeavor to continuously improve towards exceeding your expectations in the future. Once again, many thanks for your valued... More 

Shanghai, China
Top Contributor
100 reviews 100 reviews
25 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed October 27, 2014

I was in Nanshan for a business trip and spent two days here. This is not my first stay here and hence, the experience is a kind of a reinforcement to an earlier experience. Check-in: Quick, Fast. Great reception. Room: Comfortable bed. Great room amenities. Wifi: Acceptable speed but no VPN. Breakfast: Great breakfast buffet. Location: Great is you are... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, We thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation. We are sincerely pleased that you were content with our services and wish to express that we shall endeavor to continuously improve in the future. If we can be of any further assistance in any way please do not hesitate to contact... More 

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Additional Information about Kempinski Hotel Shenzhen

Address: Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Location: China > Guangdong > Shenzhen > Shenzhen Bay Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Shenzhen 5*
Number of rooms: 390
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Also Known As:
Shenzhen Kempinski Hotel
Hotel Style:
#12 Spa Hotel in Shenzhen
#13 Business Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#85 Best Value Hotel in Shenzhen

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