We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,809 Shenzhen hotels

Kempinski Hotel Shenzhen

5.0 of 5 Hotel   |   Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China (Shenzhen Bay Port)
Hotel amenities
Save Saved
You added Kempinski Hotel Shenzhen to your Saves list
Kempinski Hotel Shenzhen
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Hotels.com Agoda.com Expedia.com
and 10 more sites!
89%
Ranked #18 of 1,809 hotels in Shenzhen
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Phua W Singapore, Singapore
Write a Review

570 people have reviewed this hotel

Traveler rating
    224
    283
    49
    13
    1
See reviews for
2
10
20
114
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 1 week on business. Hotel is located near the coastal city shopping mall. Many F&B outlets in walking distance. Breakfast spread is also nice. Rooms are relatively new and comfortable. Staff is also helpful and friendly.

Was this review helpful? Yes
Kent, Washington
Contributor
18 reviews 18 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Kempinski hotel for three nights while on business travel to Shenzhen. For the price, the quality is hard to beat. I booked my stay through Expedia, and my reservation was awaiting me when I arrived. I opted for the rate including the breakfast, which was well worth the additional cost. The buffet has a broad selection... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. I wish to take this opportunity to thank you for sharing with us your very positive comments. We are sincerely... More

California
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Grand and beautiful lobby, and check-in was easy. The rooms are comfortable, nicely designed. Biggest challenge to me is that Wi-fi is come and go, and even with the ethernet cable, internet access was spotty. Nice lunch buffet on 2nd floor. Expensive mini-bar, and not enough plugs in the room, but a reasonable fitness center. Great shuttle service available from... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you very much for sharing with us your nice review of our hotel. We are happy to know that you had an enjoyable stay with us recently yet we are naturally concerned the area where we need to further improve. It is certainly beneficial to receive such constructive comments and we can assure you we shall... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

Reviewed 10/14/2013 An excellent hotel with a very attentive front-office staff, concierge team, and club floor staff, all exceeding my expectations. I am a regular customer at the Kempinski hotel with loyalty program status. The benefits of GHA Black level are amazing. Personalized check-in where their staff recognize my personal preferences exceeds expectation. I'm able to leave my personal computer... More

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear TomKingJr, It was indeed our great pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We wish to take this opportunity to thank you for sharing with us your very positive reviews which shall motive... More

Indialantic
Contributor
17 reviews 17 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 19, 2014

The hotel has a beautiful lobby and helpful staff. Room was good but not to a 5 star rating. My Engineer staying there went to the dinner buffet and was shocked to find out a $70 dinner bill and a $10 coke charge from the hotel bar added to the room cost. Breakfast buffet was included and had a wide... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Inspec180, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. I wish to take this opportunity to thank you for your time to share with us your valued comments and suggestions which are truly appreciated. Naturally, we are sincerely pleased that you were content with our services and wish to express... More

Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 17, 2014

I arrived the hotel very late at night. The first thing i noticed was people were smoking at the lobby which totally ruined the beatifully-decorated lobby. They didn't have enough staff at the front desk; i waited for close to 15 mins before someone was available to help me and he wasn't exactly welcoming either. I had a suite. The... More

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear moumou199, Thank you very much for staying with us during your recent visit to Shenzhen. Thank you for taking your precious time to share with us your kind feedback. It is certainly beneficial to receive your constructive comments and we shall continuously endeavour to improve our services commensurate with a Kempinski Hotel. Dear moumou199, once again our sincere apologies... More

Top Contributor
129 reviews 129 reviews
73 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 23, 2013

Located next to a large mall and a metro station, this hotel is central to much of Shenzhen and the border crossing at Shenzhen bay. Staff is great, a mix of Europeans and locals. The housekeeping staff earned a special place in my heart as they were friendly and attentive. The exec. lounge is under used, but quite nice, and... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear WorldTraveller550, Thank you very much for staying with Kempinski Hotel Shenzhen. It is our great pleasure to know that you had an enjoyable stay with us. Your positive comments regarding our good location, friendly staff and breakfast, shall be a great motivation to encourage us for further improvement. Dear World Traveller550, if I could be any further assistance, please... More

Paris, France
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 19, 2013

I've added the chance for 5 months in Shenzhen and took this opportunity to stay in a suite at the Kempinski. Central and perfect to discover the city and so close from the direct bus to Hong-Kong when you want to escape from the Big City!

Was this review helpful? Yes 2
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Ben_Bailly, Thank you very much for staying with us during your recent visit to Shenzhen. We are so happy to know that you enjoyed a pleasant stay with us. Your nice comments and kind encouragement shall be our great motivation to continuously improve towards exceeding your expectations in the future. Mr.Ben_Bailly, if I can be of any further... More

Senior Contributor
22 reviews 22 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 9, 2013

We stayed there from 23 to 28 October and enjoyed the stay throughout. The staff were attentive and went out of their way to assist us with directions to various places. They even accommodated our request to print our airline boarding pass at their Business Centre for 10 RMB. The hotel is strategically located beside the Haikou MRT. Transportation is... More

Was this review helpful? Yes 2
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Sigemuk, Thank you for choosing Kempinski Hotel during your recent visit to Shenzhen. We wish to take this opportunity to thank you for your kind review to share with us your valued comments. It is with great pleasure to know that you were content with our services and we wish to express that we shall endeavour to continuously make... More

Melbourne, Australia
Top Contributor
70 reviews 70 reviews
41 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 6, 2013

I stayed at the Kempinski during a business trip. It is centrally located. The rooms are spacious, comfortable and clean. The breakfast was good for a European as there were many non-Chinese selections.The fitness center was small but adequate. I have stayed at the Kempinski in Shenzhen which is a much nicer hotel but this is good for a quick... More

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Peter S, Thank you for choosing Kempinski Hotel Shenzhen as your preferable accommodation in this vibrant city. We are sincerely pleased that you had an enjoyable stay with us. Thank you so much for sharing your kind praise regarding our good location, specious room, various breakfast, adequate fitness center and Free WiFi. Your kind comments shall encourage us... More

Been to Kempinski Hotel Shenzhen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kempinski Hotel Shenzhen

Also Known As:
Shenzhen Kempinski Hotel
Address: Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Location: China > Guangdong > Shenzhen > Shenzhen Bay Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#116 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Shenzhen 5*
Official Description (provided by the hotel):
The Kempinski Hotel Shenzhen is located in Nanshan District. The hotel has convenient accessibility to the Shenzhen Bay Bridge providing immediate access to Hong Kong. The hotel design was inspired by a well-known poem by Southern Song Dynasty poet Xin Qiji. To be one of the city’s leading luxury hotels, the Kempinski Hotel Shenzhen comprises of 390 super-king comfort bed guestrooms featuring flat screen TV and in-bath television in all suite rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Expedia, Travelocity, Booking.com, Priceline, Tingo, Otel, TripOnline SA, Asiatravel.com Holdings, Orbitz, Ctrip DaoDao and Venere so you can book your Kempinski Hotel Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Kempinski Hotel Shenzhen, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.