We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kempinski Hotel Shenzhen

#22 of 2,162 Hotels in Shenzhen
Certificate of Excellence
Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Kempinski Hotel Shenzhen
View Map
Add Photo Write a Review

622 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    250
    303
    53
    15
    1
See reviews for
2
10
21
163
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (622)
  • Mar-May only
    (166)
  • Jun-Aug only
    (182)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (131)
All months
Ashdod, Israel
Level Contributor
64 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Loved everything. True luxury. Big and comfortable rooms, good breakfast, good location (lots of shopping and dining options in a walking distance plus a metro station), friendly English-speaking stuff. On the negative side I can put only the WiFi's unstable speed. I would expect also from the international branded hotel to unblock access to services like Google and Facebook, like... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. I wish to take this opportunity to thank you for your valued comments which are truly appreciated. Naturally, we are... More 

Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 4, 2015

The entrance was absolutely stunning but I am a little suspicious seeing those lobbies, rooms can be disappointing. Not in this case though, rooms are, the beds are very big and all is as clean as it should be. The staff was very helpful, even smiling and that is not always the case in China. Look forward to come back... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for staying with us during your recent visit to Shenzhen. I wish to take this opportunity to thank you for your time to share with us your very positive comments which are truly appreciated. Naturally, we are sincerely pleased that you were content with our services and wish to express that we shall endeavor to... More 

Rome, Italy
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 2, 2015

The hotel is positioned in the center of Shenzen. Hall at upper floor Large rooms equipped with all comforts and very large beds. Professional and helpful staff.Staff available for every request. Wifi working correctly Rich and intercontinental breakfast. Recommended for business and pleasure.

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We are sincerely pleased that you were content with our services and wish to express that we shall endeavor to... More 

California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 1, 2015

My family recently traveled to Shenzhen on business. We made the staff aware that one in our party has substantial food allergies. The staff met with us to discuss the allergies, and actually produced a separate menu with the utmost attention to his allergies. We could not have been better cared for. We do not speak Chinese, and there was... More 

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Quin, Thank you so much for your very kind and encouraging note, which is truly appreciated. I wish to take this opportunity to thank you for your time to share your nice review with us. we are sincerely pleased that you were content with our services and look forward to welcoming you once again to the Kempinski Hotel Shenzhen.... More 

Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 25, 2015

I never stayed at this hotel before only the other one in Beijing. I was surprised from check-in to the bedroom, the bedroom was really nice with a huge and firm mattress king sized bed. The morning breakfast was nice with variety of foods. The bar service was nice; however, the group that performed during my staying was really below... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, We thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. Thank you for sharing your nice comments with us. Overall, we are very happy to learn that you enjoy your stay with us. Thank you for your kind comments regarding the not so attentive Band performance in The... More 

Campinas, SP
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 24, 2015

Spent 2 months in there and there's definitely everything you need: nice food, with a nice shopping around including good restaurants, speacially if you're not totally into the real chinese food. Great gym, great pool, i didn't even mind them people on speedos that tried to run there at the gym and didn't mind backstreet boys playing at the gym... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued guest, It was indeed our great honor and pleasure to receive such a positive comment from our long staying guest. Thank you so much for your time to share with us your very encouraging feedbacks which are truly appreciated. We are sincerely pleased that you were content with our services and wish to express that we shall endeavor... More 

Los Angeles
Level Contributor
129 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed June 21, 2015

The best part of this hotel is that the beds are huge. Amazingly. That said, I felt the hotel needed work --- they put me in a smoking room on a smoking floor -- I had asked for non-smoking (they did not understand). The room could have used a good cleaning, there was mold in the shower. They did not... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, Thank you for staying with us during your recent visit to Shenzhen. It has been brought to our attention that, regrettably, during your stay you had some uncomfortable experience due to language barrier. Your kind comments are truly appreciated. I would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to... More 

Eindhoven, The Netherlands
Level Contributor
224 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed June 6, 2015

This hotel is located in a lively area. I also like the in house restaurant: large choice of Asian and Western food. I did not like the rooms. My room was musty and damp and the bathroom smelt like sewer every time after I used water. One night the airco did not work and iron + iron board were only... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you very much for staying with Kempinski Hotel Shenzhen during your recent visit to Shenzhen. It is our great pleasure to learn that you preferred our convenient location and enjoyed a good time in our restaurant. However, we are most concerned that you were not very satisfied with the bad smell in room, the air conditioner... More 

Washington DC, District of Columbia
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed May 24, 2015

I love to stay in this hotel because of its great location near a large mall to walk in. This air conditioned large space is great for walk and spend time in the idle times of the day. The rooms are very nice. The bar in the lobby is very entertaining.

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued guest, Thank you for choosing the Kempinski Hotel Shenzhen during your recent visit in this vibrant city. Indeed, it is our great pleasure to learn that you enjoyed our service, products and location. I wish to take this opportunity to thank you for your time to share with us your valued comments which are truly appreciated. If I... More 

Singapore
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 3, 2015

I always stay there when I travel to Shenzhen for business. Nice room, excellent gym, convenient location (easy access to Shenzhen Bay and Shekou, shopping mall at walking distance) good atmosphere in the bar with nice beer.

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, It was indeed our great pleasure to have you stay with us during your recent visit to Shenzhen. I wish to take this opportunity to thank you for your time to share with us your very complimenting comments which are truly appreciated. It is a big encouragement to us that you were content with our products, location... More 

Questions? Get answers from hotel staff and past guests. Ask a question

196 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (127)
Viewed
Room/suite (15)
Viewed
Hotel & grounds (13)
Viewed
Bathroom (10)
Viewed
View from room (4)
Viewed
Other (85)

Management photos: Courtesy of the property manager

Viewed
All management photos (69)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (24)
Viewed
Business center/function rooms (5)
Viewed
Pool/beach area (1)
Viewed
Dining (6)
Viewed
Other (22)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Shenzhen hotels
Shenzhen High-tec Industrial Park
Holiday Inn Shenzhen Donghua
Holiday Inn Shenzhen Donghua
#30 of 2,162 in Shenzhen
4.0 of 5 stars 271 reviews
Shenzhen High-tec Industrial Park
L'Hermitage Hotel
L'Hermitage Hotel
#29 of 2,162 in Shenzhen
4.5 of 5 stars 77 reviews
Xiangmi Lake
JW Marriott Hotel Shenzhen
JW Marriott Hotel Shenzhen
#15 of 2,162 in Shenzhen
4.5 of 5 stars 546 reviews
Show Prices
Show Prices
Show Prices
Shenzhen High-tec Industrial Park
The Westin Shenzhen Nanshan
The Westin Shenzhen Nanshan
#13 of 2,162 in Shenzhen
4.5 of 5 stars 344 reviews
Shenzhen Bay Port
Grand View Hotel Coastal City
Grand View Hotel Coastal City
#164 of 2,162 in Shenzhen
4.0 of 5 stars 53 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay