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Kempinski Hotel Shenzhen

#21 of 2,158 Hotels in Shenzhen
Certificate of Excellence
Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Hotel amenities
Kempinski Hotel Shenzhen
Best prices for: 1 room 1 guest
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Ranked #21 of 2,158 Hotels in Shenzhen
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Angelo-RM69 Rome, Italy
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618 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
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  • Mar-May only
    (166)
  • Jun-Aug only
    (178)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (131)
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Rome, Italy
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is positioned in the center of Shenzen. Hall at upper floor Large rooms equipped with all comforts and very large beds. Professional and helpful staff.Staff available for every request. Wifi working correctly Rich and intercontinental breakfast. Recommended for business and pleasure.

Was this review helpful? Yes
California
1 review
5 of 5 stars Reviewed 3 days ago NEW

My family recently traveled to Shenzhen on business. We made the staff aware that one in our party has substantial food allergies. The staff met with us to discuss the allergies, and actually produced a separate menu with the utmost attention to his allergies. We could not have been better cared for. We do not speak Chinese, and there was... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Quin, Thank you so much for your very kind and encouraging note, which is truly appreciated. I wish to take this opportunity to thank you for your time to share your nice review with us. we are sincerely pleased that you were content with our services and look forward to welcoming you once again to the Kempinski Hotel Shenzhen.... More 

Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

I never stayed at this hotel before only the other one in Beijing. I was surprised from check-in to the bedroom, the bedroom was really nice with a huge and firm mattress king sized bed. The morning breakfast was nice with variety of foods. The bar service was nice; however, the group that performed during my staying was really below... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, We thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. Thank you for sharing your nice comments with us. Overall, we are very happy to learn that you enjoy your stay with us. Thank you for your kind comments regarding the not so attentive Band performance in The... More 

Campinas, SP
Level Contributor
12 reviews
5 of 5 stars Reviewed 1 week ago

Spent 2 months in there and there's definitely everything you need: nice food, with a nice shopping around including good restaurants, speacially if you're not totally into the real chinese food. Great gym, great pool, i didn't even mind them people on speedos that tried to run there at the gym and didn't mind backstreet boys playing at the gym... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued guest, It was indeed our great honor and pleasure to receive such a positive comment from our long staying guest. Thank you so much for your time to share with us your very encouraging feedbacks which are truly appreciated. We are sincerely pleased that you were content with our services and wish to express that we shall endeavor... More 

Los Angeles
Level Contributor
119 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 1 week ago

The best part of this hotel is that the beds are huge. Amazingly. That said, I felt the hotel needed work --- they put me in a smoking room on a smoking floor -- I had asked for non-smoking (they did not understand). The room could have used a good cleaning, there was mold in the shower. They did not... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, Thank you for staying with us during your recent visit to Shenzhen. It has been brought to our attention that, regrettably, during your stay you had some uncomfortable experience due to language barrier. Your kind comments are truly appreciated. I would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to... More 

Eindhoven, The Netherlands
Level Contributor
225 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is located in a lively area. I also like the in house restaurant: large choice of Asian and Western food. I did not like the rooms. My room was musty and damp and the bathroom smelt like sewer every time after I used water. One night the airco did not work and iron + iron board were only... More 

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you very much for staying with Kempinski Hotel Shenzhen during your recent visit to Shenzhen. It is our great pleasure to learn that you preferred our convenient location and enjoyed a good time in our restaurant. However, we are most concerned that you were not very satisfied with the bad smell in room, the air conditioner... More 

Washington DC, District of Columbia
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 24, 2015

I love to stay in this hotel because of its great location near a large mall to walk in. This air conditioned large space is great for walk and spend time in the idle times of the day. The rooms are very nice. The bar in the lobby is very entertaining.

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued guest, Thank you for choosing the Kempinski Hotel Shenzhen during your recent visit in this vibrant city. Indeed, it is our great pleasure to learn that you enjoyed our service, products and location. I wish to take this opportunity to thank you for your time to share with us your valued comments which are truly appreciated. If I... More 

Singapore
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 3, 2015

I always stay there when I travel to Shenzhen for business. Nice room, excellent gym, convenient location (easy access to Shenzhen Bay and Shekou, shopping mall at walking distance) good atmosphere in the bar with nice beer.

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, It was indeed our great pleasure to have you stay with us during your recent visit to Shenzhen. I wish to take this opportunity to thank you for your time to share with us your very complimenting comments which are truly appreciated. It is a big encouragement to us that you were content with our products, location... More 

Hong Kong, China
Level Contributor
107 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed April 27, 2015

Stayed in this hotel for a while when I moved to China... The service was always great and the food in the buffet restauant always fresh and excellent. I have nothing to complain at all.. except that some stuff's English is not very good but they always find a way how to help you.

Was this review helpful? Yes
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, We thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. Naturally, we are sincerely pleased that you were content with our services and wish to express that we shall endeavor to continuously improve towards exceeding your expectations in the future. Once again, many thanks for your valued patronage... More 

Melbourne, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 20, 2015

Spent 3 nights at Kempinski on business trip recently. Large hotel with impressive entrance and foyer area. Lot of mirrors which I found little unsettling when I entered the lifts because they were hard to identify and felt bigger than they actually were when you entered them. Room was good but located near lifts which had audible tones going off... More 

Was this review helpful? Yes 1
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you very much for taking your precious time to share your positive comments regarding our good location, stable wifi connection and impressive Lobby decoration with us. We would like to thank you very much for your encouraging words. Meanwhile we would also like to take this opportunity to convey our sincere apologies regarding the noise in... More 

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