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All 2,110 Shenzhen hotels

Marco Polo Shenzhen

4.5 of 5 Hotel   |   No.28 Fuhua 1st Rd, Futian District, Shenzhen 518048, China (Civic Center)
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Ranked #19 of 2,110 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
questoz Melbourne, Aust.
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398 people have reviewed this hotel

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Melbourne, Aust.
Contributor
20 reviews 20 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my first stay at the Marco Polo Shenzhen and I must say I was quite impressed. The hotel had good size, clean rooms. The staff were all very friendly and willing to help.The breakfast selection had a good choice of both chinese & western foods. Also the location of the hotel was very good, only a 5 minute... More

Was this review helpful? Yes 1
Thomas S, General Manager at Marco Polo Shenzhen, responded to this review

Dear questoz Thank you for your feedback on your stay at the Marco Polo Hotel Shenzhen. I am very happy that you find our services and location suitable for your travel purpose. We hope to see you back soon on your next trip to Shenzhen. Kind regards Thomas Salg General Manager at Marco Polo Hotel Shenzhen More

Sterling Heights, Michigan
Contributor
16 reviews 16 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Price was great that i got in April 2014. Food was good in room service. Cigar lounge was very nice. Only complaint would be that many cigars on menu were out of stock. Would travel to again and might be in October

Was this review helpful? Yes 3
Thomas S, General Manager at Marco Polo Shenzhen, responded to this review

Dear Ryan G I am glad you enjoyed your staff with us and that you find our price / value favorable. We hope to see you back on your next trip in October and we will ensure that all cigars are available. Kind regards Thomas Salg General Manager at Marco Polo Hotel Shenzhen More

Shanghai, China
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This review is in English* Awesome, one can rarely find such a fortunate combination of favourable conditions for any traveler: perfect location, fashionable and cozy rooms, good service and excellent value. I start from a thing which I found in the wardrobe. May be I’m so ignorant, but I saw this thing in a hotel first time in my life.... More

Was this review helpful? Yes 5
Thomas S, Manager at Marco Polo Shenzhen, responded to this review

Dear Andrey_Nara, Thank you very much for your very detailed reflection on your stay at Marco Polo Shenzhen. I appreciate your feedback and the balance of pros and cons. I can confirm that the hotel is uniquely positioned in the Central Business District and perfect for business travels. But the surrounding areas offer plenty of opportunity for shopping, dining and... More

Paranaque, Philippines
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The most memorable of journeys are the ones that are unexpected. I travelled on business to this foreign city and expected to be stressed out with my hectic schedule. I am so happy that my experience was totally the opposite. It was such a pleasurable cultural and gastronomic experience. I enjoyed every bit of my voyage as if I was... More

Was this review helpful? Yes 3
Thomas S, Manager at Marco Polo Shenzhen, responded to this review

Dear FdeLeon, Thank you very much for your kind and very detailed feedback on your experience at the Marco Polo Shenzhen Hotel. We are very happy to hear that you had a pleasant and inspiring stay at our property. All our drivers are required to speak English and Mandarin, and not to use any other Chinese dialect. I will follow-up... More

Cebu City
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location for a conference because you could do a quick walk to restaurants and bars to get a feel of the city. They also spare no detail on ensuring your conference is conducive to learning (space, menu choice on coffee breaks, amenities on the table, etc). The staff was always ready to be of service which was very helpful... More

Was this review helpful? Yes 3
Thomas S, Manager at Marco Polo Shenzhen, responded to this review

Dear OnNivelHills Thank you very for you wonderful feedback. We are very glad to hear that you enjoyed your stay and conference in Marco Polo Shenzhen, and that you are pleased with the services provided. I hope to see you back soon in Shenzhen, either for business or pleasure. Kind regards Thomas Salg General Manager at Marco Polo Hotel Shenzhen More

Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 6, 2014

This hotel is really good for business - fast and reliable wifi and a well equipped business centre. The rooms are nice with good amenities. Great gym and a huge pool. The hotel is a 5 minute walk to Coco Park with lots of restaurants and bars. The metro station is also next door to Coco Park. Really enjoyed this... More

Was this review helpful? Yes 14
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Mr. Raffi Tenenbaum, Thank you for choosing Marco Polo Shenzhen hotel as your accommodation choice during your visit to Shenzhen and we would like to express our gratitude to you for your comments about our hotel. We are very pleasure to learned that you had a great experience in our hotel, especially for the room facilities and the Gym.... More

San Jose, California
Top Contributor
56 reviews 56 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 3, 2014

I enjoyed this hotel on recent business travel to Shenzhen. I booked the trip on line from America and the process went smoothly. I opted for the limo car service and the driver was waiting for my flight, and got me in to the hotel quickly (my flight was late, which cut into my planned sleep time) The room was... More

Was this review helpful? Yes 4
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Mr. Peter S, We would like to thank you for choosing to stay with Marco Polo Shenzhen hotel during your recent visit to Shenzhen and for taking the time to feedback your comments to us. We are very glad to know that you had a good experience and satisfied in booking process, hotel’s limo car service and our room... More

Hong Kong, China
Contributor
11 reviews 11 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 30, 2014

Marco Polo is rather new and is located conveniently next to Coco Park, a famous and large shopping mall in Shenzhen. This also provides numerous restaurant choices. It is also located near to the Metro station and taxis are easy to flag down as it is located next to a busy street, so transportation is extremely convenient. The rooms are... More

Was this review helpful? Yes 5
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Eden C, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel during your recent visit to Shenzhen. Your comments on the service provided by our Front Office staff will be shared with the whole teams. Our main aim is to satisfy your stay and we will continue to investigate and improve our service.... More

UK
Contributor
11 reviews 11 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 29, 2014

Have stayed here on numerous occasions whilst on business, unfortunately continues its decline in service and comfort. Breakfast is poor, Waitresses rude and service abysmal, ordered a latte on day one and it took 20mins to arrive. Day two it never arrived at all! When ordering fresh eggs was made to feel it was an imposition despite the sign! When... More

Was this review helpful? Yes
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Lars-Inge S, Thank you for choosing Marco Polo Shenzhen and for taking the time to feedback your comments to us. Regarding the problems that you had mentioned in your comments, we sincerely apologize for the unpleasant experience and inconvenience that may caused. For the service, especially from F&B Department, the hotel‘s management has addressed your comments and the F&B... More

Stockholm, Sweden
Contributor
15 reviews 15 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 11, 2014

Stayed two nights at Marco Polo in April 2014 and had a good stay. Overall a very well kept hotel with friendly and attentive staff, helpful. Large bed room and bath room. Breakfast buffet with a lot of choices but can be a bit crowded in the rush hour. 5 min walk to the expo area, borrow an umbrella just... More

Was this review helpful? Yes 18
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Lars-Inge S, Thank you for choosing Marco Polo Shenzhen hotel as your accommodation choice during your visit to Shenzhen and we would like to express our gratitude to you for your comments about our hotel. We are very pleased to read that you had a great experience in our hotel, especially for the service and breakfast. Your kind words... More

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Additional Information about Marco Polo Shenzhen

Address: No.28 Fuhua 1st Rd, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marco Polo Shenzhen 4.5*
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Also Known As:
Marco Polo Shenzhen Hotel Shenzhen
Marco Polo Hotel Shenzhen
Shenzhen Marco Polo Hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#13 Spa Hotel in Shenzhen #15 Business Hotel in Shenzhen #19 Luxury Hotel in Shenzhen #98 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
Marco Polo Shenzhen is located in the heart of Futian Central Business District, with close proximity to the Shenzhen International Convention & Exhibition Center and Metro Subway Station. It is only 15 minutes to the Lowu Railway Station and Shenzhen Bay Port, 20 minutes to Shenzhen North Railway Station, 35 minutes to Shekou Ferry Terminal and Shenzhen Bao'an Airport, and 10 minutes to Futian/Huanggang Checkpoint. The 391 well-appointed rooms and suites are equipped with broadband Internet access, luxurious bathrooms, state-of-the-art communications and entertainment facilities. Situated on the 35th to 41st floors of the hotel, The Continental Club provides the most luxurious accommodations for travelers. The 31 function rooms including Marco Polo Ballroom and one auditorium, can accommodate up to 3000 people and provide the ideal Shenzhen venue for meetings, seminars, and social events. The hotel has 5 restaurants and bars, including the Cafe Marco, serving a fusion of "Euro-Asian-Chinese" cuisine, Margarita Bar, Connect (Lobby Lounge), Carrianna Chiu Chow Restaurant, Nishimura Japanese Restaurant and Wine & Cigar Bar Le Cru. The hotel's fully equipped Fitness Center includes a gym, sauna, and outdoor swimming pool, and hotel guests can indulge in relaxing spa treatments at the internationally renowned Pure Spa. ... more   less 
Number of rooms
391

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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