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All 1,811 Shenzhen hotels

Marco Polo Shenzhen

4.5 of 5 Hotel   |   No.28 Fuhua 1st Rd, Futian District, Shenzhen 518048, China (Civic Center)
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Marco Polo Shenzhen

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Ranked #21 of 1,811 hotels in Shenzhen
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Lynn R Tampa, Florida, United States
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382 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Tampa, Florida, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Recently stayed at the Marco Polo while on a work trip. The service was fantastic the entire time. check-in was a breeze. I received a complimentary upgrade and the room was spacious, comfortable and very clean. The staff did a fantastic job. The fitness center had everything I needed, although I wasn't a fan of the bikes. Breakfast was well... More

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Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've stayed here a few times now and the service improves every time. The lobby staff are lovely and very keen to help. As some have commented the rooms are a bit dated, but they are very clean and the bed is very comfortable. I haven't eaten here other than breakfast which is fine.

Was this review helpful? Yes 1
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Jdmus1, Thank you for choosing Marco Polo Shenzhen hotel as your accommodation choice during your visit to Shenzhen and we would like to express our gratitude to you for your comments about our hotel. We are very pleased to read that you had a great experience in our hotel, especially for the service, the room and the breakfast. Your... More

Olympia, Washington
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'm currently booked here for 5 nights but going to check into another hotel. This hotel has a good location, good food, ok service but there is a night club nearby that plays boom boom music until about 3am that resonates through this hotel! Now i know why they have double windows. My room is on the 29th floor. Don't... More

Was this review helpful? Yes 1
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Tom H, Thank you for choosing Marco Polo Shenzhen and for taking the time to feedback your comment to us. We are very pleased to read that you had a good experience for the service, room and food. Regarding the nosie from night clubs, we are do apologize for the inconvenience that may caused. After received your comments, a... More

jay, Vt
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2014

Our stay at the hotel was simply magnificent. The staff was extremely helpful and courteous, exceeding our expectations. The hotel's manager, Birol, treated us like a-list movie stars. I would recommend this hotel to everyone.

Was this review helpful? Yes 1
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Attorney, Thank you for choosing Marco Polo Shenzhen and for taking the time to feedback your comment to us. Your kind words will certainly motivate us to keep up the good work. Wish you a happy life and look forward to seeing you soon. More

Shenzhen, China
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2014

Been staying 2 weeks now in shenzhen . First i stayed in the intercontinental shenzhen in nanshan district which was also an excellent hotel in good location but quite expensive. Then i shifted to venice hotel where i had a bad experience . and finally i ended here in Marco polo for a 4 night stay and its the best... More

Was this review helpful? Yes 1
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Divesh H, Thank you for choosing Marco Polo Shenzhen and for taking the time to feedback your comment to us. Your kind words will certainly motivate us to keep up the good work. Please accept our sincerest apologies again for the incident and thank you for your understanding. Wish you a happy life and look forward to seeing you... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2014

A well balanced hotel. Good place to be in Shen Zhen. Friendly staff and attentive. My friend lost his phone and the staff found and return on the next visit. I like the location which is assessable by train.

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Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Vic G, Thank you for choosing Marco Polo Shenzhen and for taking the time to feedback your comment to us. Your kind words will certainly motivate us to keep up the good work. Thank you again and wish you a happy Chinese New Year! Look forward to seeing you next time. More

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 7, 2014

I had the opportunity to stay in this hotel for 4 nights during my recent vacation. The hotel is 42 storeys high and we stayed on 23rd Floor. Our room was tastefully furnished with all ameneties and had a good view of the city landscape. The buffet breakfast was quite stumptuos and lavish. Hotel staff was very helpful and friendly,... More

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Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Tarun1971, Thank you for choosing Marco Polo Shenzhen and for taking the time to feedback your comment to us. Your kind words have been passed on to our F&B Department and this will certainly motivate them to keep up the good work. Thank you again and wish you a happy New Year! Look forward to seeing you next time. More

Seoul, South Korea
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 7, 2013

My itinerary of business trip suddencly changed and I had to stay one night in Shenzhen. That was semi-peak season and it seemed like desk staff was about to tell me there was no available room right now. Fortunately I got a room where I can rest my body, but it must be a luck that is allowed to me.... More

Was this review helpful? Yes
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Thank you for choosing Marco Polo Shenzhen hotel as your accommodation choice during your recent visit to Shenzhen and we would like to express our gratitude to you for your comments about our hotel. We are very pleased to read that you had a great experience in our hotel, especially for the service, the room and the breakfast. Your kind... More

Corby
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 4, 2013

We stayed at the Marco Polo last week leaving on Sunday 3rd. This is a great hotel with superb staff. They are attentive and take a genuine interest in your welfare and comfort. The room on the 28th floor was great, large room with a separate sitting room, a dressing room and a fully equipped bathroom with a walk in... More

Was this review helpful? Yes 2
Michelle H, Manager at Marco Polo Shenzhen, responded to this review

Dear JohnKC, thank you for choosing Marco Polo Shenzhen hotel and taking your time to write a comment to us. Your feedback is very important to us as we strive to improve our quality of service delivered to all guests. We are pleased to know that you are happy about us. Please accept our sincerest apologies for the miscommunication in... More

Fuzhou, China
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 8, 2013

What a pleasure this hotel is. Only a couple of years old, this is a very pleasant business hotel in Futian, Shenzhen- the heart of the 'CBD' in China's most successful Special Economic Zone. Very clean and comfortable room on the 36th floor. Great bed, flat screen TV, separate study and spacious bathroom. Fantastic views out the plentiful windows. What... More

Was this review helpful? Yes 2
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear C C, many thanks for choosing to stay with Marco Polo Shenzhen Hotel during your recent visit to Shenzhen and for sharing your appreciation with us. We are delighted to realize that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff and the good comments about our... More

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Additional Information about Marco Polo Shenzhen

Also Known As:
Marco Polo Shenzhen Hotel Shenzhen
Marco Polo Shenzhen Hotel
Marco Polo Hotel Shenzhen
Shenzhen Marco Polo Hotel
Address: No.28 Fuhua 1st Rd, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Shenzhen
#21 Luxury Hotel in Shenzhen
#120 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marco Polo Shenzhen 4.5*
Official Description (provided by the hotel):
The Marco Polo Shenzhen is in the heart of the Futian District, the city’s Central Business District, with 391 well-appointed rooms and suites. Complimentary broadband access, luxurious bathrooms, LCD televisions and coffee/tea making machines are just some of the many amenities that are standard fitting in all of Marco Polo Shenzhen’s rooms and suites. For guests requiring added privacy, the Continental Club Floors (CCF) represent our best and most exclusive offer of convenience, security, quiet and comfort. CCF Rooms and Suites prove an ideal choice with their spacious size, contemporary décor and exclusive setting. Club Floor guests can enjoy privileges like personalised check-in and check-out services, complementary breakfasts and ‘Happy Hour’ cocktails at the Club Lounge. Culinary delights abound at Marco Polo Shenzhen restaurants – Carrianna Chinese Restaurant, Nishimura Japanese Restaurant and the Café Marco, serving a fusion of “Euro-Asian-Chinese” cuisine, as well as, fresh seafood and imported steaks. The Lobby Lounge, Terrace @ Marco Polo and the poolside Margarita Bar are available for casual dining. For those looking to unwind with a fine cigar and brandy, Le Cru Lounge is the place to go. ... more   less 
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