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All 2,009 Shenzhen hotels

Marco Polo Shenzhen

4.5 of 5 Hotel   |   No.28 Fuhua 1st Rd, Futian District, Shenzhen 518048, China (Civic Center)
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90%
Ranked #22 of 2,009 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
RaffiTenenbaum Melbourne, Australia
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392 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is really good for business - fast and reliable wifi and a well equipped business centre. The rooms are nice with good amenities. Great gym and a huge pool. The hotel is a 5 minute walk to Coco Park with lots of restaurants and bars. The metro station is also next door to Coco Park. Really enjoyed this... More

Was this review helpful? Yes 13
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Mr. Raffi Tenenbaum, Thank you for choosing Marco Polo Shenzhen hotel as your accommodation choice during your visit to Shenzhen and we would like to express our gratitude to you for your comments about our hotel. We are very pleasure to learned that you had a great experience in our hotel, especially for the room facilities and the Gym.... More

San Jose, California
Top Contributor
54 reviews 54 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I enjoyed this hotel on recent business travel to Shenzhen. I booked the trip on line from America and the process went smoothly. I opted for the limo car service and the driver was waiting for my flight, and got me in to the hotel quickly (my flight was late, which cut into my planned sleep time) The room was... More

Was this review helpful? Yes 3
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Mr. Peter S, We would like to thank you for choosing to stay with Marco Polo Shenzhen hotel during your recent visit to Shenzhen and for taking the time to feedback your comments to us. We are very glad to know that you had a good experience and satisfied in booking process, hotel’s limo car service and our room... More

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Marco Polo is rather new and is located conveniently next to Coco Park, a famous and large shopping mall in Shenzhen. This also provides numerous restaurant choices. It is also located near to the Metro station and taxis are easy to flag down as it is located next to a busy street, so transportation is extremely convenient. The rooms are... More

Was this review helpful? Yes 5
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Eden C, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel during your recent visit to Shenzhen. Your comments on the service provided by our Front Office staff will be shared with the whole teams. Our main aim is to satisfy your stay and we will continue to investigate and improve our service.... More

UK
Contributor
11 reviews 11 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Have stayed here on numerous occasions whilst on business, unfortunately continues its decline in service and comfort. Breakfast is poor, Waitresses rude and service abysmal, ordered a latte on day one and it took 20mins to arrive. Day two it never arrived at all! When ordering fresh eggs was made to feel it was an imposition despite the sign! When... More

Was this review helpful? Yes
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Lars-Inge S, Thank you for choosing Marco Polo Shenzhen and for taking the time to feedback your comments to us. Regarding the problems that you had mentioned in your comments, we sincerely apologize for the unpleasant experience and inconvenience that may caused. For the service, especially from F&B Department, the hotel‘s management has addressed your comments and the F&B... More

Stockholm, Sweden
Contributor
13 reviews 13 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 11, 2014

Stayed two nights at Marco Polo in April 2014 and had a good stay. Overall a very well kept hotel with friendly and attentive staff, helpful. Large bed room and bath room. Breakfast buffet with a lot of choices but can be a bit crowded in the rush hour. 5 min walk to the expo area, borrow an umbrella just... More

Was this review helpful? Yes 18
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Lars-Inge S, Thank you for choosing Marco Polo Shenzhen hotel as your accommodation choice during your visit to Shenzhen and we would like to express our gratitude to you for your comments about our hotel. We are very pleased to read that you had a great experience in our hotel, especially for the service and breakfast. Your kind words... More

Sunnyvale, California
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 11, 2014

Marco Polo is located in the Futian District near Coco Park. Lots of restaurant choices nearby. Metro is very close as well. No waiting for Taxis like at the other two Futian hotels where I have stayed in the past. The rooms are fresh looking. I found the rooms to be the smallest of the three hotels in my Futian... More

Was this review helpful? Yes 15
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear JimSunnyvale, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel during your recent visit to Shenzhen. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff and breakfast will be shared with the whole teams. Regarding... More

Miami, Florida
1 review
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 24, 2014

I stayed at this hotel during my trip to Futian and was extremely satisfied with my stay and would recommend this hotel to any of my friends. It has a great location which is in the heart of shenzhen and a lovely facility and staff.

Was this review helpful? Yes 19
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Thomas S, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel during your recent visit to Shenzhen. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff will be shared with the whole teams. It was... More

delhi
Top Contributor
78 reviews 78 reviews
67 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed May 18, 2014

Had a short stay and I would say that while it was a bit expensive, it's walking distance from the Shenzhen exhibition centre making the place worth it. Getting a taxi is a problem but otherwise the property offers good options for food, meetings and nice modern rooms. Would likely go back next year.

Was this review helpful? Yes 13
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear prateek_mittal, Thank you for choosing Marco Polo Shenzhen hotel as your accommodation choice during your visit to Shenzhen and we would like to express our gratitude to you for your comments about our hotel. As you mentioned, the hotel has a great location, which is located in Futian CBD, close to the metro, Exhibition Center and Futian/Huanggang Port etc.... More

Cedar Park, Texas
Top Contributor
70 reviews 70 reviews
21 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 16, 2014

Pros: Good location, nice looking, friendly staff, good free breakfast (with my package), comfortable room. Cons: None I can think of. Details: I was here one night on business. The stay was fine and a good value. The room was very comfortable. Breakfast was good, not stellar but it was free so I can't complain. I would recommend this hotel.

Was this review helpful? Yes 7
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Michael M, Thank you for choosing Marco Polo Shenzhen hotel as your accommodation choice during your visit to Shenzhen and we would like to express our gratitude to you for your comments about our hotel. We are very pleased to read that you had a great experience in our hotel, especially for the service, the room and breakfast. Your... More

Pleasanton, CA
Top Contributor
264 reviews 264 reviews
35 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed May 13, 2014

I've stayed at this hotel a few times. Like so many overpriced, western style hotels in Asia, it has slipped. It's starting to look aged, and they have really let the breakfast buffet decline. You used to have many interesting choices, and they used to be very accommodating, but this time I couldn't even get the omelet cook to put... More

Was this review helpful? Yes 2
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review

Dear Jamaica_Jeff, Thank you for choosing Marco Polo Shenzhen and for taking the time to feedback your comments to us. Regarding the problems that you had mentioned in your comments, we sincerely apologize for the unpleasant experience and inconvenience that may caused. For the breakfast, the hotel‘s management has addressed your comments and the F&B departments has implemented corrective actions.... More

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Additional Information about Marco Polo Shenzhen

Address: No.28 Fuhua 1st Rd, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marco Polo Shenzhen 4.5*
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Also Known As:
Marco Polo Shenzhen Hotel Shenzhen
Marco Polo Hotel Shenzhen
Shenzhen Marco Polo Hotel

193 photos of this hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#14 Spa Hotel in Shenzhen #17 Business Hotel in Shenzhen #22 Luxury Hotel in Shenzhen #98 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
Marco Polo Shenzhen is located in the heart of Futian Central Business District, with close proximity to the Shenzhen International Convention & Exhibition Center and Metro Subway Station. It is only 15 minutes to the Lowu Railway Station and Shenzhen Bay Port, 20 minutes to Shenzhen North Railway Station, 35 minutes to Shekou Ferry Terminal and Shenzhen Bao'an Airport, and 10 minutes to Futian/Huanggang Checkpoint. The 391 well-appointed rooms and suites are equipped with broadband Internet access, luxurious bathrooms, state-of-the-art communications and entertainment facilities. Situated on the 35th to 41st floors of the hotel, The Continental Club provides the most luxurious accommodations for travelers. The 31 function rooms including Marco Polo Ballroom and one auditorium, can accommodate up to 3000 people and provide the ideal Shenzhen venue for meetings, seminars, and social events. The hotel has 5 restaurants and bars, including the Cafe Marco, serving a fusion of "Euro-Asian-Chinese" cuisine, Margarita Bar, Connect (Lobby Lounge), Carrianna Chiu Chow Restaurant, Nishimura Japanese Restaurant and Wine & Cigar Bar Le Cru. The hotel's fully equipped Fitness Center includes a gym, sauna, and outdoor swimming pool, and hotel guests can indulge in relaxing spa treatments at the internationally renowned Pure Spa. ... more   less 
Number of rooms
391

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