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Shenzhenair International Hotel

#25 of 2,144 Hotels in Shenzhen
Certificate of Excellence
No.6035 Shennan Road, Futian District, Shenzhen 518040, China
Hotel amenities
Shenzhenair International Hotel
Best prices for: 1 room 1 guest
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Ranked #25 of 2,144 Hotels in Shenzhen
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Natalie G Singapore, Singapore
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295 Reviews from our TripAdvisor Community

Traveler rating
    90
    172
    27
    5
    1
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51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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  • Japanese first
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Singapore, Singapore
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Clean, well appointed, close to business center... but if you do not speak Chinese, it's not very easy to get the service perhaps this hotel could offer otherwise. There was some confusion checking in and especially checking out which took a very long time, little clarity and takes very long. But otherwise, nice hotel.

Was this review helpful? Yes
Vivian G, Officer at Shenzhenair International Hotel, responded to this review

Thank you for taking the time to feedback your comment to us. Your feedback is very important to us as far as we daily strive to improve the quality service delivered to our dear guests in order to provide them the high satisfaction that they deserved. We are pleased to know that you are happy about us. And we are... More 

Newport, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed quite recently and had a wonderful experience. The staff went out of their way to make us very welcome. Although English is not well spoken there was always someone on hand to help out. If We ever came back we would stay again

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Kolkata, India
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed April 4, 2015

English is little problem in the reception , it takes time to explain them.Rooms are good and clean with Limited English channels. Be careful if steeping out in the night since they clean the floor with soap water and a client slipped on it.Lobby needs more sitting space it presently have 4 chairs only.

Was this review helpful? Yes 3
Sandefjord, Norway
Top Contributor
105 reviews 105 reviews
42 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 24, 2015

Stayed here the last 3 days. A good hotel. No negative experiences this time either except for a problem at check in. They could not find my booking. As I mentioned in my previous review too, it seems check in / reservations is a problem area. The breakfast Choices are pretty good for a normal traveller. For a Continental vegetarian,... More 

Was this review helpful? Yes 3
Vivian G, Manager at Shenzhenair International Hotel, responded to this review

Dear guest, at first thanked for your staying at our hotel and gave us good comments to our staff and room. But we also did apologize to you for inconvenience that concerned when you check-in. After we double-checked the whole thing and found that the problem was the system. After you booked through travel agent, we didn’t receive any information... More 

Shenzhen, China
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 23, 2015

All furnitures looks new, I ve got a 47 inch LCD TV, very reasonable price for such a " airplane theme " hotel. Good english level for majority of the staff, very near the subway and any kind of shops. Breakfast quality should improve. Reccomended

Was this review helpful? Yes 1
Vivian G, Manager at Shenzhenair International Hotel, responded to this review

Dear Guest, thank you for visiting to Shenzhenair International Hotel and sharing the positive comments with us. The breakfast will be further improved and we hope that can give you more choices and good quality. We look forward to you next time, and we will provide with more excellent service to you. More 

Sandefjord, Norway
Top Contributor
105 reviews 105 reviews
42 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed November 19, 2014

I have been staying here for 3 nights now and a couple of nights to go. No regrets. Not bored as yet of this hotel. And that means Happy!. After the check in, it has been good service throughout. During the check in, it was very irritating that the girl who was doing the check in was also talking on... More 

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Vivian G, Sales & Marketing at Shenzhenair International Hotel, responded to this review

Thank you for your comments. We really sorry about what happened during the check in and promise to you such kind of things will not occur again. Our hotel management will deliberate over the question of sitting places. Also we’re thankful for your positive comments about our staff. Thanks for again, your words really help to us. More 

HK
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 17, 2014

Reminds me of a poor mans shangrila. Same smell and feel but with the addition of aeronautical themes throughout. Also service not in same class as the shangri la chain. What's good 1. Huge bed in themed rooms. 2. Bathroom clean and big 3. Location convenient 4. Wifi good 5. Gym equipment newish What's bad 1. Charmless service especially in... More 

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Vivian G, Sales & Marketing at Shenzhenair International Hotel, responded to this review

Thank you for taking the time to feedback you experience in Shenzhenair International Hotel. We‘d appreciated your approval and we are very concerned about the defects you referred. We do apologize to you about the inconvenience that happened in our hotel. 1. Our Lobby Bar is named after Wright brothers. We will refer to the entire market and surrounding hotel... More 

Surat, India
1 review
4 of 5 stars Reviewed November 14, 2014

I have visit this hotel 5 times, and i have loved it. The location is the best from HK and The its Domestic Airport. Even the hotel staff is very Frendly. Only thing is missing is there is no good waiting area for the guest at the Reception floor.

Was this review helpful? Yes
Vivian G, Sales & Marketing at Shenzhenair International Hotel, responded to this review

Dear Guest, Thank you for your comments, it's very encouraging and we will share your compliments with our staff. About the waiting area, we had already conveyed your suggestion to hotel management. We are honored to provide the best service to every guest to make their journey in Shenzhen extraordinary. Thanks again! Look forward to seeing you soon! More 

Flat Rock, MI
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 11, 2014

I come to Shenzhen often for business and this was my favorite hotel yet. It's extremely clean, well maintained, and offers nice views. You can rent a bike and there is a safe bike/jogging path near the golf course (I noticed many people bringing in their golf clubs but I didn't play or see if the course was nice). There... More 

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Vivian G, Sales Marketing at Shenzhenair International Hotel, responded to this review

Thank you very much for taking the time to share your stay. The hotel is located in Zhu Zilin, Che Kung Temple's two largest subway mouth, near to Guangshen highway entrance and exit, Jia Xingmao shopping square 5 minutes by car, Yitian holiday shopping plaza 7 minutes by car, 10 minutes drive to the shopping Coco Park. Hotel guests also... More 

US
Top Contributor
98 reviews 98 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed November 4, 2014

When I first entered this hotel, I thought it was strange that the large lobby had no furniture, just four seats by the elevator which seems to always be occupied by men staring at their mobile phones. When I was escorted to my room, as soon as the door was opened the stench of stale cigarettes was overpowering. I called... More 

Was this review helpful? Yes
Vivian G, Sales & Marketing at Shenzhenair International Hotel, responded to this review

First of all, let us thank you for your time to write this comment. We always need to know impressions about our hotel negative or positive as well in order to improve our service and satisfy our guests in the future. We do apologize you those inconveniences you had while staying. We regard to all your words with attention and... More 

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