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Shenzhenair International Hotel

#29 of 2,184 Hotels in Shenzhen
Certificate of Excellence
4.5 of 5
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No.6035 Shennan Road, Futian District, Shenzhen 518040, China
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304 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed January 6, 2016

The hotel is located between two metro station, and it is convenient for both, the ferry pier for airport and the HK border. My first room had a bad smell of mildew, but they changed it with a perfect one. The staff is very friendly and every time there are a couple of persons from Europe in consideration of you.... More 

Helpful?
Thank Massimo M
szahotel, clerk at Shenzhenair International Hotel, responded to this review

Dear guest, thank you for staying Shenzhenair International Hotel. Firstly we have to apologize for the limited of using internet due to the Chinese government policy and the hotel management attaches great importance to it and actively trying to solve this problem. As you told that the hotel is located between two metro stations, Che Kung Temple and Zhuzilin, and... More 

Singapore, Singapore
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 17, 2015 via mobile

Good business hotel close to the border. As Shenzen is all was busy with trade shows all city hotels are a little expensive. Wifi is bad and slow however probably due to all the filtering going on. Hotel is all decked out with the history of flight with some great photos and amazing model aircraft . Rooms are a good... More 

Helpful?
Thank Bigjim8282
szahotel, clerk at Shenzhenair International Hotel, responded to this review

Thanks for your time to sharing your comment to us. Your comment is very important for us to improve the quality service. We are really sorry about the inconvenience that concerned Wifi and breakfast.IT manager and chef were informed to do more and make it better. We hope you will see our improvement as your next visit. During the 17th... More 

Indore, India
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 12, 2015 via mobile

I stay in this hotel 4 nights and my experience is very good. This hotel is near Zhuzholin & Chegongmiaon Metro Station. They have shuttle bus service for Hong Kong Airport In Every one hour. Rooms are big and well cleaned. Staff is also good. Its good hotel for all business class and holiday travellers. In short a good class... More 

Helpful?
1 Thank Pramod2030
London, United Kingdom
Level Contributor
89 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed July 27, 2015

We only stayed here for one night before passing through to HK but this was such a lovely hotel. We were welcomed out of the cab by the bellboy, checked in quickly and taken to our room. The room was so gorgeous, the bed was huge, there was loads f room and some complimentaries. The bathroom was gorgeous and the... More 

Helpful?
Thank charlotteahoward
Stockholm, Sweden
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 26, 2015

The Shenzhenair International offers excellent service from the pick-up service (a big nice and comfortable car offering iPhone-chargers and chilled water) to check-out. Many staff members can speak fairly good English, however the Chinese and the Cantonese restaurants would rather not serve you due to that they don't know English. That is really too bad as the restaurants have photos... More 

Helpful?
Thank Mrshagman
Sydney, Australia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 5, 2015 via mobile

Room was nice, spacious with nice views. Two different style breakfast buffets (western & eastern) to choose from. Walking distance to shopping & eating (markets & mall). Overall was an enjoyable stay. Very up market by China's standards, however nothing really stood out.

Helpful?
Thank AngieMartin-Pham
Vivian G, Officer at Shenzhenair International Hotel, responded to this review

Thank you for choosing Shenzhenair International Hotel and for taking the time to feedback your comment to us. Your feedback is very important to us as far as we daily strive to improve the quality service delivered to our dear guests in order to provide them the high satisfaction that they deserved. We are pleased to know that you are... More 

Singapore, Singapore
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 29, 2015

Clean, well appointed, close to business center... but if you do not speak Chinese, it's not very easy to get the service perhaps this hotel could offer otherwise. There was some confusion checking in and especially checking out which took a very long time, little clarity and takes very long. But otherwise, nice hotel.

Helpful?
Thank Natalie G
Vivian G, Officer at Shenzhenair International Hotel, responded to this review

Thank you for taking the time to feedback your comment to us. Your feedback is very important to us as far as we daily strive to improve the quality service delivered to our dear guests in order to provide them the high satisfaction that they deserved. We are pleased to know that you are happy about us. And we are... More 

Newport, United Kingdom
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed April 30, 2015

Stayed quite recently and had a wonderful experience. The staff went out of their way to make us very welcome. Although English is not well spoken there was always someone on hand to help out. If We ever came back we would stay again

Helpful?
Thank Mike B
Kolkata, India
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed April 3, 2015

English is little problem in the reception , it takes time to explain them.Rooms are good and clean with Limited English channels. Be careful if steeping out in the night since they clean the floor with soap water and a client slipped on it.Lobby needs more sitting space it presently have 4 chairs only.

Helpful?
3 Thank vinaydixit
Sandefjord, Norway
Level Contributor
166 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed March 24, 2015

Stayed here the last 3 days. A good hotel. No negative experiences this time either except for a problem at check in. They could not find my booking. As I mentioned in my previous review too, it seems check in / reservations is a problem area. The breakfast Choices are pretty good for a normal traveller. For a Continental vegetarian,... More 

Helpful?
3 Thank Kurtdigital
Vivian G, Manager at Shenzhenair International Hotel, responded to this review

Dear guest, at first thanked for your staying at our hotel and gave us good comments to our staff and room. But we also did apologize to you for inconvenience that concerned when you check-in. After we double-checked the whole thing and found that the problem was the system. After you booked through travel agent, we didn’t receive any information... More 

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