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Four Points by Sheraton Shenzhen

Hotel website
No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
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Four Points by Sheraton Shenzhen
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Four Points by Sheraton Shenzhen
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523 Reviews from our TripAdvisor Community

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Traveler rating
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    85
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (523)
  • Mar-May only
    (142)
  • Jun-Aug only
    (161)
  • Sep-Nov only
    (121)
  • Dec-Feb only
    (99)
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San Diego
Level Contributor
55 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

This is nice property, conveniently located near the border, Coco Park, and downtown Shenzhen. I stayed here for 2 nights in an Executive Suite (Room 1857) in the West Tower. The suite was massive and featured great views of the skyline. The bathroom was quite nice and modern, and the shower featured great water pressure. I did use their gym... More 

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Conegliano, Italy
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm a member of Sheraton hotels club,because I've been Always so well in these structure. Also in the case of Four Points in Shenzhen, Really good service at convenient price,staff well prepared and all speaking perfectly english. Clean,good food (in the evening you have 2 restaurants and grill bar),well equipped gym and outdoor swimming pool with fantastic view. Strongly suggested.

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location for my business trip. Close to office(factory) and check point to Hong Kong. Had dinner at the Bar & Grill and very satisfied with the food and service. Very good experience and will consider hotels from the group for future travel arrangements.

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Shenzhen, China
1 review
4 of 5 stars Reviewed July 5, 2015

Housekeeping and service are good. Food and room service are good and efficient. Package deliver need improve. - I can't get 2 packages and have to leave it at hotel before I left during this trip. Aircon is not working well: Big wind but temperature not down well.

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Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 30, 2015

The Front desk staff was terrible. No smile, despising. Why? We have booked our rooms through hotels.com. 2 nights standard. The staff wanted us to give extra money to upgrade our room. We asked him whether our room has a bath, he said no and we needed to upgrade in order to have one, but at the end, we found... More 

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Malmö, Skåne Län, Sweden
Level Contributor
115 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed June 24, 2015

This has to be the smallest room I've ever been in China. It was nice of them to put a chair in my room but I can barely fit between the chair and my bed. I can always sit on my bed and use my computer but they only provide free wifi for 2 hours!!!! Wow, $150 U.S.D. doesn't get... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Robert B Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us... More 

Hong Kong, China
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed June 22, 2015

We've booked an executive room to have a quick escape from home. The hotel is just close to the boarder, within 10 minutes walk or wait for the shuttle bus. The hotel is quiet old and even the front desk staff is trying to be friendly, I still dont feel so welcome by the hotel when it compare to other... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Cath N We are sorry to learn that your stay was not up to expectations. We truly appreciate your feedback on our shortfalls and we will take the necessary actions to ensure improvements are in place. Please rest assured that all of us here are committed to delivering quality service to our guests and we will do our best... More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 29, 2015

Presently, I am staying here on a business trip to Shenzhen ... Location of the hotel is good surrounded by various commercial office buildings ... This hotel is very active with MICE business which can be noticed by the crowd in the lobby.. Simple design , adequately equipped rooms... WC is located in an odd place, literally one has to... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear gopinath b Thank you for taking the time to review your recent visit at Four Points by Sheraton Shenzhen. We truly appreciate your feedback. Please rest assured that your comments has been addressed. All of us here are committed to delivering quality service to our guests and we will do our best to provide a fulfilling experience for all.... More 

California
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 25, 2015

Excellent service + good breakfast buffet. Room service food was outstanding. Location is considered "local" and not near any attractions or upscale restaurants. I stayed as it was very near to my work. For me, it was perfect. As usual, you can expect a nice room from Sheraton brands. The bed is excellent for catching a great nights sleep. All... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Cheryl C Thank you for taking the time to review your recent visit at Four Points by Sheraton Shenzhen. It is heartening to learn that you had an enjoyable time at our hotel. We do appreciate your kind words and look forward to welcoming back in the near future. Warm Regards Laura Dady General Manager More 

Hong Kong, China
Level Contributor
129 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed May 24, 2015

Really handy if you cross the border at Futian. Bypass the Lo Wu chaos. Nice size, well appointed room. Good internet. Even managed to access my emails which is a rarity in China. Decent breakfast, plenty of choice. Getting between East and west towers a bit of a haul, but once figured out, it's not too bad.

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Mark R Thank you for the kind review of your stay. It is heartening to learn that you had an enjoyable time at our hotel and we are very encouraged by your compliments. Your kind feedback is truly appreciated and we look forward to welcoming you back again! Warm Regards Laura Dady General Manager More 

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