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All 2,132 Shenzhen hotels

Four Points by Sheraton Shenzhen

4.0 of 5 Hotel   |   No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China (Huanggang Port)
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Ranked #36 of 2,132 Hotels in Shenzhen
A recent review
4 of 5 stars reviewed 1 week ago
dtbailla China
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487 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lafayette Hill, Pennsylvania, United States
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

I would not stay at this property again. I am usually tolerant of hotels - and if it says Sheraton - I have confidence in the brand and I usually don't look further. This time I have learned my lesson. If you check my other reviews usually I give too many 'excellent' and "very goods", However, this place does not... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Gordon G We are sorry to learn that your stay was not up to expectations. We truly appreciate your feedback on our shortfalls and we will take the necessary actions to ensure improvements are in place. Please rest assured that all of us here are committed to delivering quality service to our guests and we will do our best... More

China
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was nice overall but I had some issues. I got a special rate on a suite which was very nice and very large. Had a living room, walk in closet and beautiful views of the city. My biggest complaint is having to pay for internet. After paying a lot more than many hotels to stay somewhere being told... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear dtbailla Thank you for your valuable time in sharing your experience with us.We appreciate your feedback on the highlighted areas from which we will continue to put in our best efforts and strive for further improvement. Thanks again for your comment as this would help us to better understand customers’ need in order to further enhance and improve our... More

Bangkok, Thailand
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is a first time I stay in Shenzhen after business trip in Hong Kong. I think the hotel is ok, but can do better especially service. The room is great with spacious size, bed quality except room temperature. I am not sure why, but I feel that I cannot adjust it as what I want. The location is far... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear busylifeontour Thank you for sharing your stay experience with us. Please rest assured your feedback is very valuable and we have passed this to all related departments for follow-up, including the feedback regarding the room temperature and Internet. Meanwhile, we are sorry to learn the front desk's service was not up to your expectation. We appreciate you letting us... More

Atlanta
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After a trip to Beijing and Hong Kong it was time for my departure. With recent unrest in Hong Kong I decided to stay in Shenzen to avoid in inconvenience. A cheap shuttle from the Hong Kong airport got me to Shenzen which is mainland which means a tedious border crossing. While the hotel advertises convenience to the HongKong Airport... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear MoeBAtlanta I would like to thank you for your valuable time in returning the detailed feedback for your recent stay with us. I am sorry to learn some experience was not up to your expectation. We will continue to put in our best efforts and strive for further improvement on the highlighted issues. Please rest assured that all of... More

Munich, Germany
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 28, 2014

The room was good. The staff was great, very attentive. Language was no problem as all staff seemed to speak English. Free shuttle to Fitian border was very handy. Wifi was good, no issues. Breakfast was not included and was a bit pricey for me..

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear JCubedMunich, It is indeed delightful to learn that you had enjoyed your stay with us. We appreciate your kind feedback and we are very encouraged by it. Four Points Shenzhen offers room rate promotion with breakfast periodically. For more information, please access our official website by www.fourpoints.com/shenzhen . Thank you again for your review and we look forward to... More

Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 3, 2014

The hotel is located at a great location if you need to travel between China and Shenzhen but don't want to pay the hefty HK hotel prices. They have a free shuttle from the hotel to Futian boarder. The hotel however, was not that great for the price I paid. I stayed here for 4 days as there was no... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Calvin N Thank you for your feedback. I am sorry to learn that your stay with us was not up to your expectation. I have shared your feedback regards on the bathroom clog with our engineering team and the issues are now fixed. I truly appreciate your feedback on our shortfalls and we will take the necessary actions to... More

Singapore, Singapore
1 review
3 of 5 stars Reviewed August 28, 2014

This hotel is very nice and very comfortable. The staff all speak English and it is easy for a non speaking Chinese person. If you ask me if it is value for money.....I really don't think so. The wifi doesn't work too well in the rooms. It is pretty slow. Breakfast is not included in the standard booking rates.Hence I... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Shehan2681 Thank you for the review of your stay. I am sorry to learn some experience was not up to your expectation. Our IT department currently is upgrading Internet system. I believe it will be helpful to enhance the Internet experience of our valuable guests like you. Meanwhile, the Hotel provides special offers periodically. For more information, please move... More

Netanya, Israel
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 18, 2014

Very reach breakfast, nice pool and spa. Clean and convenient rooms, location is near the HK border that is important if you need to jump few times between shenzhen to HK. so all in all this hotel is really a good choice. The nearest metro is not so close so a taxi is the preferred way for transportation.

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Hong Kong, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 18, 2014

The hotel has great services and all staffs are very friendly. However, one major problem is transportation. The hotel only provides shuttle from the hotel but not to the hotel from the Futian checkpoint. As the hotel is not centrally located, it actually quite inconvenient.

Was this review helpful? Yes 1
Amman, Jordan
Reviewer
5 reviews 5 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 9, 2014

Four points by Sheraton hotel is a good hotel located about 7 KMs from the city center with river and mountains views. Employees are welcoming staff, do their best to help you. Rooms are clean with all staff that guest may need. Hotel has free shuttle from the hotel to the railway station

Was this review helpful? Yes 1
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Additional Information about Four Points by Sheraton Shenzhen

Address: No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
Phone Number:
Location: China > Guangdong > Shenzhen > Huanggang Port
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Shenzhen 4*
Number of rooms: 438
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Also Known As:
Four Points By Sheraton Shenzhen Hotel Shenzhen
4 Points By Sheraton Shenzhen
Sheraton Shenzhen
Four Points Shenzhen
Shenzhen Four Points
Shenzhen Sheraton

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