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Four Points by Sheraton Shenzhen

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No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
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10% off room rate
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Four Points by Sheraton Shenzhen
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Four Points by Sheraton Shenzhen
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520 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • English first
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    (520)
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    (142)
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All months
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location for my business trip. Close to office(factory) and check point to Hong Kong. Had dinner at the Bar & Grill and very satisfied with the food and service. Very good experience and will consider hotels from the group for future travel arrangements.

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Shenzhen, China
4 of 5 stars Reviewed 3 weeks ago

Housekeeping and service are good. Food and room service are good and efficient. Package deliver need improve. - I can't get 2 packages and have to leave it at hotel before I left during this trip. Aircon is not working well: Big wind but temperature not down well.

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Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The Front desk staff was terrible. No smile, despising. Why? We have booked our rooms through hotels.com. 2 nights standard. The staff wanted us to give extra money to upgrade our room. We asked him whether our room has a bath, he said no and we needed to upgrade in order to have one, but at the end, we found... More 

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Malmö, Skåne Län, Sweden
Level Contributor
112 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed June 24, 2015

This has to be the smallest room I've ever been in China. It was nice of them to put a chair in my room but I can barely fit between the chair and my bed. I can always sit on my bed and use my computer but they only provide free wifi for 2 hours!!!! Wow, $150 U.S.D. doesn't get... More 

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Robert B Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us... More 

Hong Kong, China
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed June 22, 2015

We've booked an executive room to have a quick escape from home. The hotel is just close to the boarder, within 10 minutes walk or wait for the shuttle bus. The hotel is quiet old and even the front desk staff is trying to be friendly, I still dont feel so welcome by the hotel when it compare to other... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Cath N We are sorry to learn that your stay was not up to expectations. We truly appreciate your feedback on our shortfalls and we will take the necessary actions to ensure improvements are in place. Please rest assured that all of us here are committed to delivering quality service to our guests and we will do our best... More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 29, 2015

Presently, I am staying here on a business trip to Shenzhen ... Location of the hotel is good surrounded by various commercial office buildings ... This hotel is very active with MICE business which can be noticed by the crowd in the lobby.. Simple design , adequately equipped rooms... WC is located in an odd place, literally one has to... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear gopinath b Thank you for taking the time to review your recent visit at Four Points by Sheraton Shenzhen. We truly appreciate your feedback. Please rest assured that your comments has been addressed. All of us here are committed to delivering quality service to our guests and we will do our best to provide a fulfilling experience for all.... More 

California
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 25, 2015

Excellent service + good breakfast buffet. Room service food was outstanding. Location is considered "local" and not near any attractions or upscale restaurants. I stayed as it was very near to my work. For me, it was perfect. As usual, you can expect a nice room from Sheraton brands. The bed is excellent for catching a great nights sleep. All... More 

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Cheryl C Thank you for taking the time to review your recent visit at Four Points by Sheraton Shenzhen. It is heartening to learn that you had an enjoyable time at our hotel. We do appreciate your kind words and look forward to welcoming back in the near future. Warm Regards Laura Dady General Manager More 

Hong Kong, China
Level Contributor
115 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed May 24, 2015

Really handy if you cross the border at Futian. Bypass the Lo Wu chaos. Nice size, well appointed room. Good internet. Even managed to access my emails which is a rarity in China. Decent breakfast, plenty of choice. Getting between East and west towers a bit of a haul, but once figured out, it's not too bad.

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Mark R Thank you for the kind review of your stay. It is heartening to learn that you had an enjoyable time at our hotel and we are very encouraged by your compliments. Your kind feedback is truly appreciated and we look forward to welcoming you back again! Warm Regards Laura Dady General Manager More 

Jordan
Level Contributor
160 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed May 3, 2015

Stayed for one night on my way to business meetings in Guangzou ...rooms new..well equipped but a bit small...very clean... Best part was the breakfast buffet which had a huge range of well prepared dishes....tried their grill bar and enjoyed the grilled salmon and drinks...very polite staff ...

Was this review helpful? Yes 1
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Cameltamer Thank you for your valuable feedback and we are delighted to hear that you have enjoyed your recent stay with us. We truly appreciate your support and certainly look forward to welcoming you back again! Warm Regards Laura Dady General Manager More 

Singapore
Level Contributor
119 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed May 1, 2015

I have been not staying there for many years. This time I decided to stay there due to its location is close to FUTIAN Check point as I entered Shenzhen from HongKong. The front desk was helpful but did to recognise the SPG status. They did not offer me free wifi until I told them that I am gold member.... More 

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Chen D Thank you for choosing stay with Four Points by Sheraton Shenzhen again. It is glad to hear that you find our hotel is value of money, as all of us here are committed to delivering quality service to our guests and we will do our best to provide a fulfilling experience for all. It is disappointed to... More 

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