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All 2,132 Shenzhen hotels

Four Points by Sheraton Shenzhen

4.0 of 5 Hotel   |   No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China (Huanggang Port)
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Ranked #29 of 2,132 Hotels in Shenzhen
A recent review
3 of 5 stars reviewed 2 weeks ago
Calvin N
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480 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
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English first
Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is located at a great location if you need to travel between China and Shenzhen but don't want to pay the hefty HK hotel prices. They have a free shuttle from the hotel to Futian boarder. The hotel however, was not that great for the price I paid. I stayed here for 4 days as there was no... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Calvin N Thank you for your feedback. I am sorry to learn that your stay with us was not up to your expectation. I have shared your feedback regards on the bathroom clog with our engineering team and the issues are now fixed. I truly appreciate your feedback on our shortfalls and we will take the necessary actions to... More

Singapore, Singapore
1 review
3 of 5 stars Reviewed 3 weeks ago

This hotel is very nice and very comfortable. The staff all speak English and it is easy for a non speaking Chinese person. If you ask me if it is value for money.....I really don't think so. The wifi doesn't work too well in the rooms. It is pretty slow. Breakfast is not included in the standard booking rates.Hence I... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Shehan2681 Thank you for the review of your stay. I am sorry to learn some experience was not up to your expectation. Our IT department currently is upgrading Internet system. I believe it will be helpful to enhance the Internet experience of our valuable guests like you. Meanwhile, the Hotel provides special offers periodically. For more information, please move... More

Netanya, Israel
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very reach breakfast, nice pool and spa. Clean and convenient rooms, location is near the HK border that is important if you need to jump few times between shenzhen to HK. so all in all this hotel is really a good choice. The nearest metro is not so close so a taxi is the preferred way for transportation.

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Hong Kong, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel has great services and all staffs are very friendly. However, one major problem is transportation. The hotel only provides shuttle from the hotel but not to the hotel from the Futian checkpoint. As the hotel is not centrally located, it actually quite inconvenient.

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Amman, Jordan
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 9, 2014

Four points by Sheraton hotel is a good hotel located about 7 KMs from the city center with river and mountains views. Employees are welcoming staff, do their best to help you. Rooms are clean with all staff that guest may need. Hotel has free shuttle from the hotel to the railway station

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Castronno, Italy
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 7, 2014

Very good international hotel perfect for business in the free trade zone of Fu Tian. Room is wide, breakfast buffet is ample. Service is very good. No specific concern. It's a good business hotel. As simple as that.

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Shanghai, China
Top Contributor
175 reviews 175 reviews
102 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed August 1, 2014

Very good hotel located about 30 min from Shenzhen airport. Modern room and bathroom. Breakfast offers a mix of western/Asian food. We went to Grill & Bar in the evening. Rather good menu which offers both meat and fish/seafood, reasonable price and good service. The hotel is not located in city center and there is not much around but we... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Anne-Christine, Thank you so much for your continued support of Starwood Hotels & Resorts and for always taking the time to post review on our branded website. It was lovely to hear you had an enjoyable stay. We do look forward to welcoming you back again. Kindly Regards Laura Dady General Manager More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 1, 2014

Have stayed at the Four Points in Futian countless times, for me, it is by far the best option when travelling to Shenzhen. The staff try really hard to make each stay memorable, and the service standards are light-years ahead of other local hotels. Also, the level of spoken English is much better than at other Shenzhen hotels, and this... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Mark1980FFC, Thank you for your positive feedback which will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service. Mark1980FFC, we look forward to see you soon in the near future. Warm regards, Laura Dady General Manager More

Hong Kong, null, Hong Kong
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 24, 2014

Stayed there for one night for business. You can walk to the hotel from Fu Tian border crossing to the hotel (about 15 minutes) but I wouldn't recommend it. There is a shuttle from hotel to border crossing. Wish they post the schedule on the website. Room is spacious and clean. Chinese restaurant has dim sum buffet and food is... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Kel_c_hk, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and... More

Oakville, Ontario, Canada
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 28, 2014

Shenzhen is filled with more hotels than they know what to do with. My personal preference is to stay at Starwood properties in China, whenever possible. Local hotels could be equally good as long as you can vouch for them through personal experience (I've stopped going by what Chinese colleagues determine to be good). When I read the reviews for... More

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Additional Information about Four Points by Sheraton Shenzhen

Address: No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
Phone Number:
Location: China > Guangdong > Shenzhen > Huanggang Port
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Shenzhen 4*
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Also Known As:
Four Points By Sheraton Shenzhen Hotel Shenzhen
4 Points By Sheraton Shenzhen
Sheraton Shenzhen
Four Points Shenzhen
Shenzhen Sheraton
Shenzhen Four Points

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