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Four Points by Sheraton Shenzhen

4.0 of 5 Hotel   |   No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China (Huanggang Port)
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83%
Ranked #27 of 1,961 hotels in Shenzhen
A recent review
5 of 5 stars reviewed 3 weeks ago
K B Oakville, Ontario, Canada
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467 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Oakville, Ontario, Canada
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Shenzhen is filled with more hotels than they know what to do with. My personal preference is to stay at Starwood properties in China, whenever possible. Local hotels could be equally good as long as you can vouch for them through personal experience (I've stopped going by what Chinese colleagues determine to be good). When I read the reviews for... More

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Guangzhou, China
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 4, 2014

We have been stay one night at The four points and as SPG gold member I believe I was well recognized, after asking I received a free upgrade to a better room, unfortunately they gave as a disable room, and was not to comfortable but it have been quite easy to change it after managing to translate the issue to... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Emanuele G Greetings from the Four Points by Sheraton Shenzhen! Thank you for taking your time providing us feedback of your recent staying experience. As one of our valuable SPG Gold members, your comments is very important for our continuous improvement. We truly appreciate your feedback on our shortfalls and we will take the necessary actions to ensure improvements... More

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 9, 2014

I booked this hotel, because it’s really close to the Lok Ma Chau border and the room rate is very reasonable. The hotel runs a promo for all weekend stays, the package includes a night stay with breakfast and dinner buffet. It is a good deal to have a weekend getaway in China. The hotel has a very strict rule... More

Was this review helpful? Yes 1
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Host2087, Thank you so much for choosing to stay at Four Points by Sheraton Shenzhen. We are glad to hear that you found our hotel to be good value for money as this is what we would like to offer to our guests, comfortable night stay at great rates. We thank you once again for taking your time to... More

Taipei, Taiwan
Contributor
16 reviews 16 reviews
15 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 30, 2014

To compare this stay with last time, the cleanliness and service is downgraded. I found something (watermelon) left in the refrigerator and smelled so smelly, maybe last stayer!? Besides, I have to call service line for cotton stick and lotion preparation everyday. I hope hotel staff should pay more attention about customer needs. Thanks!!

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Elijah1202, Thank you so much for taking your time to share your experience for us. We are deeply sorry to hear of challenge you faced during your stay and thank you for letting us know the areas where we can improve. I have passed your feedback onto appropriate departments to ensure that these challenges will not re-occur. Thanks again... More

Saratoga, California
2 reviews
5 of 5 stars Reviewed March 14, 2014

The food at the resturants was really good. I had a wonderful massage which I fell asleep for the last 15 minutes. They offer discounts if you book a spa service before 6 pm. The rooms are clean and have nice amenities.

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear karen m, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Thank you for your kind comments about our room facilities, dining venues and spa . It is rewarding for our team to receive such positive comments from our guests. Thank you for sharing this with us. My team and... More

Hangzhou, China
Top Contributor
65 reviews 65 reviews
20 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed March 5, 2014

The main reason I chose this hotel merely for the convenience, being located close the Futian Check Point to Hong Kong and the Shenzhen Metro. However, I found the hotel to be well maintained, friendly & efficient staff with clean and comfortable rooms, a clear indication of managed by an efficient team. I must mention my experience at their signature... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear KumarDaCritique, Thank you so much for your wonderful review. We appreciate your effort posting the review for us on TripAdvisor. We are delighted to hear that you enjoyed everything here including our convenient location, dining venues and also our excellent service from our staff. Your kind compliments will definitely be shared to the rest of our team and we... More

Singapore, Singapore
Top Contributor
68 reviews 68 reviews
37 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed February 13, 2014

Excellent location to the Futian or Huanggang borders. Free shuttle service. The staff in this hotel is very good especially John Xiao who upgraded me to a suite because I was SPG Plat. But in addition to that he learnt that I was sharing the room with a friend and would prefer to have twin beds. He spent some time... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear BrassBryan, Thank you so much for choosing to stay at Four Points by Sheraton Shenzhen and taking your time to post a review on TripAdvisor. We appreciate your kind words regarding our location and staff. I will definitely pass your praise to our front desk team. It’s also lovely to hear that your recent trip around Shenzhen was great... More

Oxford, United Kingdom
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 15, 2014

First time to Shenzhen, and wanted to stay somewhere very close to the border cross to Hong Kong as I had a business meeting the following day there. Arrived here mid-night, 20minutes taxi ride from the new Shenzhen airport, and got upgraded by Cissy to an executive suite, great work! The room is nice and well maintained by four points... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear ECEJon, Firstly of all, thank you so much for choosing to stay with us at Four Points by Sheraton Shenzhen. Thank you very much for writing such a detailed review for us on TripAdvisor. We appreciate your kind effort and valuable time. We are delighted to hear you had a great stay and found our room to be nice,... More

Shenzhen, China
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 12, 2014

The location sucks, the bell-boy didnt smile when i stepped in the hotel, wifi was not good. The room was ok and the buffet was good, we loved the snails a lot. But the price was reasonable. We went to the Grill and Bar, the steak was ok, but sides wasnt surprising at all, the Fois Gras really awful, The... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Hi Baker V, Thank you very much for choosing to stay with us and for your time to write this detailed review for us on TripAdvisor. Your feedback is highly appreciated and will definitely be treated as an invaluable advice and guidance to our team. Firstly, we are very happy to hear that you found our hotel is value for... More

Denpasar, Bali
Top Contributor
68 reviews 68 reviews
39 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 24, 2013

This hotel is listed as located in Futian Free Trade Zone, in reality it sits among apartment towers practically over the wall from the Huanggang border crossing between China and Hongkong with no commercial establishment within walking distance. Hotel staff is welcoming, helpful and speaks decent English. Check in and out is speedy but receptionist must be reminded before extending... More

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear RoniWDenpasar_Bali, Thank you for sharing your experience on your recent stay with us. We highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our Service and Products. Thank you again for your feedbacks and we look forward in welcoming you again in the near future. Warm regards,... More

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Additional Information about Four Points by Sheraton Shenzhen

Address: No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
Phone Number:
Location: China > Guangdong > Shenzhen > Huanggang Port
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Shenzhen 4*
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Also Known As:
Four Points By Sheraton Shenzhen Hotel Shenzhen
4 Points By Sheraton Shenzhen
Sheraton Shenzhen
Four Points Shenzhen
Shenzhen Sheraton
Shenzhen Four Points

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Shenzhen #26 Business Hotel in Shenzhen #27 Luxury Hotel in Shenzhen #88 Best Value Hotel in Shenzhen
Hotel Class
Number of rooms
438

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