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Four Points by Sheraton Shenzhen

4.0 of 5 No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
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Four Points by Sheraton Shenzhen
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Four Points by Sheraton Shenzhen
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491 reviews from our community

Traveler rating
    128
    267
    79
    11
    6
See reviews for
8
20
36
139
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • English first
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  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
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    (491)
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    (125)
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    (121)
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Hong Kong
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Location of the hotel was far away from downtown area. We stayed one night at the suite that was very big in terms of room size. Our suite had a good view of the river. The accommodation was comfortable but was a bit dated. We had access to the executive lounge that was by far the most under staffed and... More 

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear RonnieHongKong Thanks so much for choosing to stay at Four Points by Sheraton Shenzhen and sharing your stay experience with us. We sincerely thank you for letting us know the areas where we need improvement. Please rest assured your feedback is very valuable and we have passed this on to all related departments for follow-up. Again, thank you for... More 

Hong Kong, China
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This is not the Westin.... But your not paying the price either! I think the breakfast here is the best in any SPG property in China! The grill and bar in the second floor has to have the best BBQ ribs, you need to order them a day before but they are worth it for sure! Manuel who is the... More 

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Derrick1230 Thank you for the kind review of your stay. It is heartening to learn that you had an enjoyable time at our hotel and we are glad you like the restaurants in our Hotel. We are very encouraged by your generous compliments and appreciate our continuous support! We look forward to welcoming you back in the near future!... More 

Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First time visit, hotel has two towers and you have to change tower on the 5th floor. Check in was only so so no recognition of being an SPG member and a mid guided assumption that I had stayed in the hotel before. Room I had was clean the bed and pillow was very comfortable and up to the Sheraton... More 

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Paul M, Thank you for choosing to stay at Four Points by Sheraton Shenzhen and sharing your experience with us. We appreciate your kind feedback and we sincerely thank you for letting us know the areas where we need improvement. Please rest assured your feedback is very valuable and we have passed this on to all related departments for... More 

Lafayette Hill, Pennsylvania, United States
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I would not stay at this property again. I am usually tolerant of hotels - and if it says Sheraton - I have confidence in the brand and I usually don't look further. This time I have learned my lesson. If you check my other reviews usually I give too many 'excellent' and "very goods", However, this place does not... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Gordon G We are sorry to learn that your stay was not up to expectations. We truly appreciate your feedback on our shortfalls and we will take the necessary actions to ensure improvements are in place. Please rest assured that all of us here are committed to delivering quality service to our guests and we will do our best... More 

China
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was nice overall but I had some issues. I got a special rate on a suite which was very nice and very large. Had a living room, walk in closet and beautiful views of the city. My biggest complaint is having to pay for internet. After paying a lot more than many hotels to stay somewhere being told... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear dtbailla Thank you for your valuable time in sharing your experience with us.We appreciate your feedback on the highlighted areas from which we will continue to put in our best efforts and strive for further improvement. Thanks again for your comment as this would help us to better understand customers’ need in order to further enhance and improve our... More 

Bangkok, Thailand
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This is a first time I stay in Shenzhen after business trip in Hong Kong. I think the hotel is ok, but can do better especially service. The room is great with spacious size, bed quality except room temperature. I am not sure why, but I feel that I cannot adjust it as what I want. The location is far... More 

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear busylifeontour Thank you for sharing your stay experience with us. Please rest assured your feedback is very valuable and we have passed this to all related departments for follow-up, including the feedback regarding the room temperature and Internet. Meanwhile, we are sorry to learn the front desk's service was not up to your expectation. We appreciate you letting us... More 

Atlanta
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 28, 2014

After a trip to Beijing and Hong Kong it was time for my departure. With recent unrest in Hong Kong I decided to stay in Shenzen to avoid in inconvenience. A cheap shuttle from the Hong Kong airport got me to Shenzen which is mainland which means a tedious border crossing. While the hotel advertises convenience to the HongKong Airport... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear MoeBAtlanta I would like to thank you for your valuable time in returning the detailed feedback for your recent stay with us. I am sorry to learn some experience was not up to your expectation. We will continue to put in our best efforts and strive for further improvement on the highlighted issues. Please rest assured that all of... More 

Munich, Germany
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 28, 2014

The room was good. The staff was great, very attentive. Language was no problem as all staff seemed to speak English. Free shuttle to Fitian border was very handy. Wifi was good, no issues. Breakfast was not included and was a bit pricey for me..

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear JCubedMunich, It is indeed delightful to learn that you had enjoyed your stay with us. We appreciate your kind feedback and we are very encouraged by it. Four Points Shenzhen offers room rate promotion with breakfast periodically. For more information, please access our official website by www.fourpoints.com/shenzhen . Thank you again for your review and we look forward to... More 

Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 3, 2014

The hotel is located at a great location if you need to travel between China and Shenzhen but don't want to pay the hefty HK hotel prices. They have a free shuttle from the hotel to Futian boarder. The hotel however, was not that great for the price I paid. I stayed here for 4 days as there was no... More 

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Calvin N Thank you for your feedback. I am sorry to learn that your stay with us was not up to your expectation. I have shared your feedback regards on the bathroom clog with our engineering team and the issues are now fixed. I truly appreciate your feedback on our shortfalls and we will take the necessary actions to... More 

Singapore, Singapore
1 review
3 of 5 stars Reviewed August 28, 2014

This hotel is very nice and very comfortable. The staff all speak English and it is easy for a non speaking Chinese person. If you ask me if it is value for money.....I really don't think so. The wifi doesn't work too well in the rooms. It is pretty slow. Breakfast is not included in the standard booking rates.Hence I... More 

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Shehan2681 Thank you for the review of your stay. I am sorry to learn some experience was not up to your expectation. Our IT department currently is upgrading Internet system. I believe it will be helpful to enhance the Internet experience of our valuable guests like you. Meanwhile, the Hotel provides special offers periodically. For more information, please move... More 

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Additional Information about Four Points by Sheraton Shenzhen

Address: No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
Phone Number:
Location: China > Guangdong > Shenzhen > Huanggang Port
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Shenzhen 4*
Number of rooms: 438
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Also Known As:
Four Points By Sheraton Shenzhen Hotel Shenzhen
4 Points By Sheraton Shenzhen
Sheraton Shenzhen
Four Points Shenzhen
Shenzhen Four Points
Shenzhen Sheraton
Hotel Style:
#21 Spa Hotel in Shenzhen
#32 Business Hotel in Shenzhen
#33 Luxury Hotel in Shenzhen
#84 Best Value Hotel in Shenzhen

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