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Four Points by Sheraton Shenzhen

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No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
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Four Points by Sheraton Shenzhen
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Four Points by Sheraton Shenzhen
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498 reviews from our community

Traveler rating
    130
    270
    81
    11
    6
See reviews for
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36
144
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
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English first
  • All months
    (498)
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    (128)
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    (121)
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    (99)
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New Delhi, India
Top Contributor
108 reviews 108 reviews
53 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed in this wonderful hotel on two ocassions in the last two weeks. This is a very good hotel for business visitors. Rooms are very comfortable especially the SPG floors are neat.The fitness centre and health club are well equipped. I found the front desk very helpful and all understand english and some of them very well versed and speak... More 

Was this review helpful? Yes
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear SinghCzar Thank you for choosing Four Points by Sheraton Shenzhen and also for taking the time to share your review with us. We highly appreciate your compliments and recommendation. It is great to hear you were impressed with the room condition, service culture and F&B – hence made your stay a memorable one. Thanks for your kind review again... More 

Providence, Rhode Island
Top Contributor
481 reviews 481 reviews
96 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This property has the best elevator music in the country. It is a pure joy to ride the elevator listening to anything in between The Clash, KC & the Sunshine band, The Pretenders, Abba and Elvis. I am sick and tired of the cheesy elevator music you find in other hotels. Now on a more serious point. The hotel is... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Reslimpan Thank you for your valuable feedback and we are delighted to hear that you like the music and find our hotel is a good choice for business trip. At same time, it is disappointing to learn that the service was not up to your expectation and the uncomfortable stay due to the humidity. We have taken note of... More 

Sandefjord, Norway
Top Contributor
96 reviews 96 reviews
39 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 6, 2015

I stayed in this hotel a couple of months back. An excellent facility in Futian. Easy to get a taxi to go anywhere. The service level is pretty good. English skills are decent making it very attractive. Highly recommended if you have work in Futian district

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Kurtdigital Thank you for taking the time to leave us your generous praise and invaluable feedback of your Four Points experience with us. We are very encouraged by your compliments and look forward to welcoming you back again! Warm Regards Laura Dady General Manager More 

Columbia, South Carolina
Top Contributor
145 reviews 145 reviews
22 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed December 27, 2014

I stay at this property often. I also am a very picky customer. Although this hotel has it's flaws the staff here always goes the extra mile to make all of my stays the best the best they can. Both my wife and I and I are known by most by name. Climate control in this hotel as with many... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Toddb62 First of all, we would like to thank you for your valuable and detailed feedback. We are delighted to hear that you find our team as always try best to make sure that our guests could experience the comfortable Four Points stay at our hotel. We are encouraged by your compliments and certainly will keep the spirit in... More 

Hong Kong
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 27, 2014

Knew this is a business hotel. Stayed here for 1 night during Christmas. It's very difficult to find a good place with a reasonable price during Christmas so I didn't have much expectation. First start with the location. It's pretty good actually, around 10 mins walking from the Futian bay port. For the room, it's pretty clean and tidy you.... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear AndyLui Thank you for the kind review of your recent stay. It is indeed delightful to learn that you find our hotel is good value of money. Four Points Shenzhen as always provides honest, uncomplicated and comfort stay experience for our valuable guests. Your kind feedback is truly appreciated and we look forward to welcoming you back again! Wish... More 

Round Rock, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 18, 2014

I spent three nights traveling on business earlier this week and was satisfied with my stay. My room had a King sized bed on the 16th floor and I found it clean and comfortable. I think it was a nice hotel, especially for the cost. I didn't use many of the amenities, but I did use the gym and it... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear LeoQ-RR It is indeed delightful to learn that you had enjoyed your stay with us. We appreciate your kind feedback and we are very encouraged by it. Four Points Shenzhen as always devote to provide honest, uncomplicated and comfort service to guests. We have noted your comment on the shower issue. Please rest assure that our Engineering department has... More 

Hong Kong
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 10, 2014

Location of the hotel was far away from downtown area. We stayed one night at the suite that was very big in terms of room size. Our suite had a good view of the river. The accommodation was comfortable but was a bit dated. We had access to the executive lounge that was by far the most under staffed and... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear RonnieHongKong Thanks so much for choosing to stay at Four Points by Sheraton Shenzhen and sharing your stay experience with us. We sincerely thank you for letting us know the areas where we need improvement. Please rest assured your feedback is very valuable and we have passed this on to all related departments for follow-up. Again, thank you for... More 

Hong Kong, China
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 7, 2014

This is not the Westin.... But your not paying the price either! I think the breakfast here is the best in any SPG property in China! The grill and bar in the second floor has to have the best BBQ ribs, you need to order them a day before but they are worth it for sure! Manuel who is the... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Derrick1230 Thank you for the kind review of your stay. It is heartening to learn that you had an enjoyable time at our hotel and we are glad you like the restaurants in our Hotel. We are very encouraged by your generous compliments and appreciate our continuous support! We look forward to welcoming you back in the near future!... More 

Singapore, Singapore
Top Contributor
65 reviews 65 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 28, 2014

First time visit, hotel has two towers and you have to change tower on the 5th floor. Check in was only so so no recognition of being an SPG member and a mid guided assumption that I had stayed in the hotel before. Room I had was clean the bed and pillow was very comfortable and up to the Sheraton... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Paul M, Thank you for choosing to stay at Four Points by Sheraton Shenzhen and sharing your experience with us. We appreciate your kind feedback and we sincerely thank you for letting us know the areas where we need improvement. Please rest assured your feedback is very valuable and we have passed this on to all related departments for... More 

Lafayette Hill, Pennsylvania, United States
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 15, 2014

I would not stay at this property again. I am usually tolerant of hotels - and if it says Sheraton - I have confidence in the brand and I usually don't look further. This time I have learned my lesson. If you check my other reviews usually I give too many 'excellent' and "very goods", However, this place does not... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Gordon G We are sorry to learn that your stay was not up to expectations. We truly appreciate your feedback on our shortfalls and we will take the necessary actions to ensure improvements are in place. Please rest assured that all of us here are committed to delivering quality service to our guests and we will do our best... More 

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