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Four Points by Sheraton Shenzhen

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No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
Best prices for: 1 room 1 guest
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Four Points by Sheraton Shenzhen
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Four Points by Sheraton Shenzhen
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512 reviews from our community

Traveler rating
    133
    279
    82
    12
    6
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155
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Presently, I am staying here on a business trip to Shenzhen ... Location of the hotel is good surrounded by various commercial office buildings ... This hotel is very active with MICE business which can be noticed by the crowd in the lobby.. Simple design , adequately equipped rooms... WC is located in an odd place, literally one has to... More 

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California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Excellent service + good breakfast buffet. Room service food was outstanding. Location is considered "local" and not near any attractions or upscale restaurants. I stayed as it was very near to my work. For me, it was perfect. As usual, you can expect a nice room from Sheraton brands. The bed is excellent for catching a great nights sleep. All... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Cheryl C Thank you for taking the time to review your recent visit at Four Points by Sheraton Shenzhen. It is heartening to learn that you had an enjoyable time at our hotel. We do appreciate your kind words and look forward to welcoming back in the near future. Warm Regards Laura Dady General Manager More 

Hong Kong, China
Top Contributor
111 reviews 111 reviews
71 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Really handy if you cross the border at Futian. Bypass the Lo Wu chaos. Nice size, well appointed room. Good internet. Even managed to access my emails which is a rarity in China. Decent breakfast, plenty of choice. Getting between East and west towers a bit of a haul, but once figured out, it's not too bad.

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Mark R Thank you for the kind review of your stay. It is heartening to learn that you had an enjoyable time at our hotel and we are very encouraged by your compliments. Your kind feedback is truly appreciated and we look forward to welcoming you back again! Warm Regards Laura Dady General Manager More 

Jordan
Top Contributor
155 reviews 155 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for one night on my way to business meetings in Guangzou ...rooms new..well equipped but a bit small...very clean... Best part was the breakfast buffet which had a huge range of well prepared dishes....tried their grill bar and enjoyed the grilled salmon and drinks...very polite staff ...

Was this review helpful? Yes 1
fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Cameltamer Thank you for your valuable feedback and we are delighted to hear that you have enjoyed your recent stay with us. We truly appreciate your support and certainly look forward to welcoming you back again! Warm Regards Laura Dady General Manager More 

Singapore
Top Contributor
111 reviews 111 reviews
48 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have been not staying there for many years. This time I decided to stay there due to its location is close to FUTIAN Check point as I entered Shenzhen from HongKong. The front desk was helpful but did to recognise the SPG status. They did not offer me free wifi until I told them that I am gold member.... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Chen D Thank you for choosing stay with Four Points by Sheraton Shenzhen again. It is glad to hear that you find our hotel is value of money, as all of us here are committed to delivering quality service to our guests and we will do our best to provide a fulfilling experience for all. It is disappointed to... More 

Twin Cities
Top Contributor
87 reviews 87 reviews
34 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Spent one night (thank goodness) in Shenzhen at the 4 Points Shenzhen. The service was better than most places in China I had experienced and the Grill was quite good. My room was below average unfortunately. Starwood needs to join the rest of the market and go smoke-free in the properties. Although I was on a smoke-free floor, my room... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Dave G Thank you for taking the time to share your valuable feedback with us. I sincerely apologize for the disappointment and shortfalls you encountered during your time here. Please rest assured that the room smell and AC problems have been addressed to related departments. We will look it into details to strive for a permanent solution. Once again,... More 

Shanghai, China
Top Contributor
68 reviews 68 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 19, 2015

Checking in is efficient and quick since I have stayed there before. It is nice to be recognised and greeted by everyone on first name. The facilities are still in tip top and hardware in good order. Generally an excellent stay!

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Nai B, Thank you for taking the time to leave us your generous praise and invaluable feedback of your Four Points experience with us. We are very encouraged by your compliments. I will share your comments with our service team and we look forward to welcoming you back very soon! Warm Regards Laura Dady More 

Palm Desert, California
Top Contributor
215 reviews 215 reviews
31 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed April 17, 2015

The Four Points Sheraton Shenzhen is quite a pleasant surprise. The hotel is very clean and check in was easy. The hotel sent a car to pick us up which helped after our Shenzhen Airlines flights were delayed. The room is clean although a bit small by North American standards. Lots of amenities are provided. Wifi is free for SPG... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Marty911 Thank you for taking the time to review your recent stay at Four Points by Sheraton Shenzhen. We truly appreciate your feedback. It is heartening to learn that you had an enjoyable time at our hotel and our service team has been able to meet your expectation. We are very encouraged by your compliments and look forward to... More 

Canada
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 16, 2015

My first business trip to Shenzhen and decided to stay at this hotel.. Rooms: Nice and clean. Coffee makers are available but there was no fridge "no minibar". One thing I found very odd for 4 start hotel, I requested a king size bed and their king size bed was made out of 2 single beds. I actually found this... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear monsieur_park Thank you for choosing Four Points by Sheraton Shenzhen and also for taking the time to share your review with us. It is indeed delightful to learn that you had enjoyed your stay with us. We truly appreciate your support and certainly look forward to welcoming you back again! Warm Regards Laura Dady General Manager More 

Hefei, China
Contributor
11 reviews 11 reviews
7 hotel reviews
5 of 5 stars Reviewed April 10, 2015

This is a very consistent hotel in delivering quality stays at very good rate. This hotel is my base when traveling to China. Rooms are not huge, but very comfortable and fairly luxurious. Of all hotels I have stayed in China, this one has one of the very best Breakfast buffet. It has a great blend of traditional Chinese and... More 

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fourpointsshenzhen, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Eric B, Thank you for choosing Four Points by Sheraton Shenzhen and also for taking the time to share your review with us. We greatly appreciate your generous compliments as it is always gratifying to receive such positive feedback from our regular guests. Certainly, our team is very encouraged by it. Thanks again for your kind review and we... More 

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