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Crowne Plaza Hotel & Suites Landmark Shenzhen

#9 of 2,143 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China
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Crowne Plaza Hotel & Suites Landmark Shenzhen
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Ranked #9 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Bronwyn D Piangil Victoria australia
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384 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Piangil Victoria australia
Top Contributor
75 reviews 75 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a wonderful hotel to stay in. We have visited many times and are never disappointed. Luxurious, opulent. excellent service, good breakfast, great gym facilities, most comfortable beds and a truly gorgeous bathroom. Close to shops, restaurants and easy to walk around the area. Recommended as a great place to stay...we hope to get back again and enjoy this... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your experience with us. I feel very happy to know you are satisfied with our hotel. We appreciate your reviews and look forward to welcoming you back upon your next visit to Shenzhen. Kind regards, Peter Pottinga General Manager More 

Ringwood, United Kingdom
Top Contributor
123 reviews 123 reviews
26 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

So right at the end of the year I nominate my best hotel find. We just had one night here on business but the room was enormous with a huge bed which is easily the most comfortable i have slept in for a long time. The Bathroom was fully fitted with proper bath and separate large walk in shower so... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your experience with us. I feel very proud to read about your satisfaction with our hotel. It was our utmost pleasure to be the winner of all those hotels you have stayed last year. We all look forward to extending more of our authentic hospitality on your next visit. Best wishes,... More 

Hong Kong, China
Contributor
18 reviews 18 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I really liked this hotel, originally planned to stay at the Intercontinental (we are IHG members) but glad we decided to stay here instead as it is much more convenient. The train is about 10 minutes down the road, and Dongmen the main food/shopping/tourist street in Shenzhen is pretty much across the road. There are multiple convenience stores just downstairs.... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear Guest, Thank you for sharing your recent experience with us. I feel very glad to know you had a good stay in our hotel. As for the shower water issue, your notes have been noted and surely will be looked into. Regarding the swimming pool, we have a removable roof and most of the time we keep the pool... More 

Hong Kong
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Usually we stay at the Crowne Plaza Longgang but I wanted to try this Crowne Plaza which is very close to Luohu station. I always find that the service at all Crowne Plaza hotels is excellent and this was no exception. However, the property itself is in a very old building and the facilities were not that new, such as... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent experience with us. I am glad to know that you had a pleasant stay in our hotel. It is also pleasing to hear that our effort to provide exceptional service was well appreciated. However I do apologize if the facilities failed to meet your expectations. The experience in the bedroom is one... More 

Vancouver, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Customer Service: I enjoyed my 3 nights stay at this hotel. It was my first time to Shenzhen. My first impression of the hotel was wonderful. From the bellboy (who helped us with our luggage, he had a great can-do attitude) to the front desk receptionist. They were all friendly and efficient. Even the housekeeping staff were very friendly and... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent experience with us. It is always wonderful to hear such positive feedback, which serves as a great motivator to our team. I am also very glad to know that our passion and efforts to provide exceptional service are well appreciated by those who receive it. Look forward to welcoming you back upon... More 

Perth, Australia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was my first time in China for over 25 years. The staff were fantastic in particular Tim and Peter the concierges. Breakfast was included in our room rate and had plenty of variety to suit all tastes. The rooms were very clean and spacious. The hotel is located close to many areas of interest with plenty of shopping centres... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your comments with us. It is very glad to know you had a pleasant stay in our hotel. Your compliments are very much appreciated. Look forward to welcoming you back upon your next visit to Shenzhen. Best regards, Peter Pottinga General Manager More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed one night, received an upgrade to studio room -which was in excellent condition and huge, received an coupon for a drink- excellent coffee in lobby bar! wifi excellent - had no trouble using Viber and Skype My room rate did not include breakfast , but I tried and it was not worth that money, +restaurant need some refurbishment

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your feedback with us. I feel very glad to know you had a comfortable stay in our hotel. As for the breakfast, your comments have been noted and we will try our best to enhance the dining experience to our guests in the future. Look forward to welcoming you back upon your next visit... More 

Melbourne, Victoria, Australia
Top Contributor
176 reviews 176 reviews
31 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Gym with a decent selection of equipment, clean facilities and spacious guest rooms. Breakfast and other dining options were okay, but nothing to write home about. A tad on the costly side considering breakfast's price on top of the room cost.

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent experience with us. I feel very glad to know you were satisfied with us. Your notes on our room amenities are very much appreciated. Look forward to welcoming you back upon your next visit to Shenzhen. Kind regards, Peter Pottinga General Manager More 

Hong Kong, China
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 9, 2015

To completed my "Set Your Nights" task, I pick this hotel for a getaway weekend. It's not far for the metro, if you know the short cut from Exit B, just took you 5 mins to the hotel. The hotel looks old but huge, I booked a "2 Double Beds Club Studio"room during the promotion. I got my quick check... More 

Was this review helpful? Yes 1
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your comment with us. I am pleased to read that your overall experience was good during your stay in our hotel. I do regret the misunderstanding regarding the size of our double beds. In describing the size of the beds we follow IHG company guidelines, to ensure that we communicate clearly to the majority... More 

Hong Kong, China
Senior Contributor
26 reviews 26 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2015

First trip to Shenzhen - this is an excellent hotel with comfortable sized rooms and a very reasonable breakfast. The Spa is clean tidy and provides all the amineties but make sure you check the times as saunas and steam rooms are not always on. Location is two minutes walk from the central shopping area which is fun and worth... More 

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your comments with us. It is very glad to know you had a pleasant stay in our hotel and your notes on our location and amenities are very much appreciated. Your comments about the lack of knowledge of English by hotel staff have been noted and we will look into and strengthen the training.... More 

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