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Crowne Plaza Hotel & Suites Landmark Shenzhen

#8 of 2,143 Hotels in Shenzhen
Certificate of Excellence
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No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China
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Crowne Plaza Hotel & Suites Landmark Shenzhen
Best prices for: 1 room 1 guest
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Ranked #8 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Cath N Hong Kong, China
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375 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

To completed my "Set Your Nights" task, I pick this hotel for a getaway weekend. It's not far for the metro, if you know the short cut from Exit B, just took you 5 mins to the hotel. The hotel looks old but huge, I booked a "2 Double Beds Club Studio"room during the promotion. I got my quick check... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your comment with us. I am pleased to read that your overall experience was good during your stay in our hotel. I do regret the misunderstanding regarding the size of our double beds. In describing the size of the beds we follow IHG company guidelines, to ensure that we communicate clearly to the majority... More 

Hong Kong, China
Senior Contributor
26 reviews 26 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First trip to Shenzhen - this is an excellent hotel with comfortable sized rooms and a very reasonable breakfast. The Spa is clean tidy and provides all the amineties but make sure you check the times as saunas and steam rooms are not always on. Location is two minutes walk from the central shopping area which is fun and worth... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your comments with us. It is very glad to know you had a pleasant stay in our hotel and your notes on our location and amenities are very much appreciated. Your comments about the lack of knowledge of English by hotel staff have been noted and we will look into and strengthen the training.... More 

Las Vegas, Nevada
Top Contributor
292 reviews 292 reviews
106 hotel reviews
121 helpful votes 121 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Platinum members should think twice about staying here because you are not getting that much extra. There is no free breakfast or lounge access for happy hour food and drinks compared to other hotel chains. If I was staying here on business, I don't mind because the clients will pay for it. I was on vacation every time when I... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear Guest, Thank you for sharing your feedback. We are very concerned to read your comments about the disappointing experience during your stay with us. We have looked into the issue you mentioned regarding the membership benefits. Your stay with us was on a points redemption booking. This type of a booking does not come with breakfast included. However, we... More 

Singapore, Singapore
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 15, 2015

I stayed at Crowne Plaza in Shenzhen for two nights during my last business trip in China. Check-in process was quite fast and staff could understand English. Since I owned an IHG membership card, i got additional benefits such as free newspaper every morning and a welcome drink at hotel's bar. The bedroom was pretty small although the staff told... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your feedback with us. Your comments on the room amenities have been noted and surely we will look into these areas and make improvements. As for the breakfast, we will also review our service standards and try our best to enhance the dining experience to our guests in the future. Look forward to welcoming... More 

New Delhi, India
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 3, 2015

Loved this hotel and consider it to be one of my better stays anywhere. Getting to it via subway is a 5-7 minute walk provided you take the correct exit, else it could be a longer walk and more confusing. Stayed here for a night on a business visit because my usual hotel was sold out and Ctrip gave a... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for staying with us. I feel very glad to know you had a comfortable stay in our hotel. Your compliments on our hotel are very much appreciated and we all look forward to welcoming you back in the near future. Best wishes, Peter Pottinga General Manager More 

Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 1, 2015

So we booked this hotel online and upon arrival were told that they had no twin rooms left. My partner told them it was not correct to pay so much money (in relation to other hotels we have stayed at) and sleep on a rollout crib. The manager decided to upgrade us to the presidential on the 27th floor. We... More 

Was this review helpful? Yes 1
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. I feel very happy to know you enjoyed our Landmark Suite that has left you with a memorable experience . We appreciate your reviews and look forward to welcoming you back upon your next visit to Shenzhen. Best wishes, Peter Pottinga General Manager More 

San Jose, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2015 via mobile

Very professional staff Very clean Comfortable bed, comfortable sheets Well lighted rooms Nice furniture. Relatively quiet for being on a street with traffic The only advice I would give is to upgrade the TV I will keep coming.

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for staying with us. I feel very happy to know you are satisfied with our hotel. Your advice on the TV has been noted and will be looked into. Your compliments are very much appreciated and we will continue to bring the best to our guests. Look forward to welcoming you back soon. Best wishes, Peter... More 

Adelaide, Australia
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 15, 2015

This hotel is only a short taxi ride away from the Shenzhen Train Station (the train from HK). I stayed in December and found all of the staff to be very helpful. The hotel staff spoke good English and where able to help provide directions for me and even write short notes in Mandarin for me to help me get... More 

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your feedback with us. It is great to know you are satisfied with our location. I also feel glad to hear that our staff has taken good care of you during your stay. Look forward to welcoming you back in the near future. Best wishes, Peter Pottinga General Manager More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2015

Good hotel, a 10-15 minute walk to Shenzhen station/Border. Rooms were traditional and nicely finished with typical Chinese décor/furnishings, good bathrooms and an excellent power shower. Breakfast buffet is good but not exceptional. Many thanks to Vera/ Jori /Lolly and Eric at the Club Lounge for looking after us so well.

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your experience with us. I feel very cheerful to hear such positive feedback, which serves as a great motivator to the Club Floor team especially. It is also glad to know that our efforts to provide exceptional service are appreciated by those who receive it. Look forward to welcoming you back... More 

Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 31, 2014

The service is excellent here. Bellhops and the staff at the concierge showed a lot of initiative. Jacky Chen, the outlet manager was very attentive to our needs and was very helpful too. Emily Zhao from the bar (open at night) was also very friendly and thoughtful. There is a wide and delicious selection for breakfast too! :)

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent experience with us. I feel very glad to know you are satisfied with our service and your compliments on our service are very appreciated. It was our utmost pleasure having you stay with us and we look forward to extending more of our authentic hospitality on your next visit. Kind regards, Peter... More 

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