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Crowne Plaza Hotel & Suites Landmark Shenzhen

5.0 of 5 Hotel   |   No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #9 of 2,134 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
WKKL Kuala Lumpur, Malaysia
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342 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Kuala Lumpur, Malaysia
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a nicely located hotel. Just 1 Station from The Louhu Crossing from HK. This hotel is rather old but everything is still nice. The Rooms are huge for the price you pay Service staff are nice and polite and Helpful. Area is near Guomao, so 5 mins walk to the nearest train station. Easy to get taxi also.... More

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent experience with us. We are glad to learn of your satisfaction with our location and services.Your notes are very much appreciated and look forward to welcoming you back soon. Best wishes, Peter Pottinga General Manager More

Malaysia
1 review
4 of 5 stars Reviewed 1 week ago

very nice place and staff very accommodating.......i like it so much and would love to go back again. food is fantastic.....with priority card membership, your room can be upgraded and that is pretty cool....

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest: Thank you for sharing your experience with us. We feel very glad to know your stay here was enjoyable. Your notes on our hotel are very much appreciated and we will continue to bring great service to our guests. We all look forward to welcoming you back soon. Best wishes, Peter Pottinga General Manager More

Fort Wayne, Indiana
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This property is wonderfully located to many area attractions and food etc. The welcome by the staff in the reception area was top notch. Warm and inviting. The staff spoke perfect English and they were also other language speakers available for guests. The lobby has a bar/lounge with very efficient wait staff, snacks and very comfortable chairs to enjoy friends... More

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for choosing to stay with us. I am delighted to know how much you appreciate our service had a very pleasant stay in our hotel. I will also share your generous comments with rest of the team. We will continue to provide the best service to our guests as always. We look forward to welcoming you... More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Tip to those checking in this hotel: lock all your clothes, otherwise the chambermaid will get all of them, have them laundered and bill you a ridiculously exorbitant amount. We left our dirty clothes inside the room as we normally do with other hotels. We asked the chambermaid to clean the room then left it. When we returned, our clothes... More

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear Guest, Thank you for sharing your feedback with us now as well as during your actual stay. Once again please accept our apologies. As your clothes were left in one of our branded laundry bags, our room attendant made an erroneous assumption that you wished for your clothes to be laundered. The moment you informed us about this issue... More

Shanghai, China
1 review
5 of 5 stars Reviewed 4 weeks ago

A hotel that clearly takes pride creating a good experience for the visitor. The service was impeccable and thoughtful. The room tastefully decorated and very comfortable. Stayed 1 week; didnt really want to leave!

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your comments with us. I am very delighted to know that you enjoyed your stay in our hotel. It is always wonderful to hear that our efforts to provide outstanding service are well appreciated by the guests. It was our utmost pleasure having you stay with us and we look forward... More

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2014

The hotel is in a fantastic location in downtown Shenzhen, close to the subway, and close to the Hong Kong border (free shuttle from the hotel to the border crossing). I have stayed at many hotels during my visits to China from Canada, and the service at this hotel is absolutely fantastic. The Chief Concierge Peter Wu was extremely helpful... More

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for choosing to stay with us during your time in Shenzhen. I feel very glad to hear you had a pleasant stay in our hotel. I've passed your compliments onto Peter Wu who was very pleased to assist you during your stay. We all look forward to welcoming you back in the near future. Best wishes,... More

London, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 26, 2014

Have stayed at this hotel a few times while in Shenzhen and I cannot fault it. Rooms are very large and spacious and well thought out. The Hotel is very close to MTR station so very convenient for getting around and travelling into and out of Hong Kong if required. being a Platinum IHG member my room was upgraded which... More

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your comments with us. I feel very glad to know you have returned to us and enjoyed your stays in our hotel. It is always wonderful to hear such positive feedback, which serves as a great motivator to our team. We all look forward to welcoming you back in the near... More

Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 19, 2014

Room was large, clean and very well decorated. Bed was great, best so far experienced in China. Staff was attentive and breakfast was good. I would definitely recommend this hotel for business stays in Shenzhen. Drawbacks - food served in the Chinese restaurant on the 2nd floor was not good, and surrounding traffic can be noisy.

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your experience with us. I feel very delighted to know you are satisfied with our room and service. Thanks for your advice on our Chinese Restaurant, we will review the dishes and make sure they are in line with our standards. We all look forward to welcoming you back in the... More

Phila
Top Contributor
51 reviews 51 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 31, 2014

This hotel is located close to the airport and in the business district of the city. It is also very near shopping and good restaurants. The staff is attentive and the rooms are large and comfortable. The breakfast was terrific and the service consistently good in all respects. WIFI was free. I did notice that in the late evening, hot... More

Was this review helpful? Yes 1
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you so much for your review. I am very delighted to hear that you are satisfied with our room and service. As the issue you brought up, we provide 24-hour hot water to our guests and I will definitely look into it to ensure the guest satisfaction. We look forward to welcoming you back in the near... More

Schrobenhausen, Germany
1 review
5 of 5 stars Reviewed July 27, 2014

Visited the Crown Plaza during a business trip to Shenzhen. The room and the bathroom were huge, breakfast was delicious. But what really makes the difference is the unbeatable service!! E.g. I wanted to go to Hongkong for a short shopping trip and one colleague from the front desk hand - wrote me a "letter" in chinese for the officer... More

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for choosing to stay with us. I am delighted to read that you received warm service from our professional team and had a good stay in our hotel. Your notes on the hotel are very much appreciated, and we will try our best to provide the best service to our guests as always. We look forward... More

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Additional Information about Crowne Plaza Hotel & Suites Landmark Shenzhen

Address: No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel & Suites Landmark Shenzhen 5*
Number of rooms: 312
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Also Known As:
Crowne Plaza Hotel And Suites Landmark Shenzhen
Crowne Plaza Shenzhen
Shenzhen Crowne Plaza

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