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All 2,138 Shenzhen hotels

Crowne Plaza Hotel & Suites Landmark Shenzhen

5.0 of 5 Hotel   |   No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #10 of 2,138 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Skuribanda Hong Kong, China
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371 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Contributor
18 reviews 18 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First trip to Shenzhen - this is an excellent hotel with comfortable sized rooms and a very reasonable breakfast. The Spa is clean tidy and provides all the amineties but make sure you check the times as saunas and steam rooms are not always on. Location is two minutes walk from the central shopping area which is fun and worth... More 

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Las Vegas, Nevada
Top Contributor
269 reviews 269 reviews
97 hotel reviews
114 helpful votes 114 helpful votes
1 of 5 stars Reviewed 1 week ago

Platinum members should think twice about staying here because you are not getting that much extra. There is no free breakfast or lounge access for happy hour food and drinks compared to other hotel chains. If I was staying here on business, I don't mind because the clients will pay for it. I was on vacation every time when I... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear Guest, Thank you for sharing your feedback. We are very concerned to read your comments about the disappointing experience during your stay with us. We have looked into the issue you mentioned regarding the membership benefits. Your stay with us was on a points redemption booking. This type of a booking does not come with breakfast included. However, we... More 

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at Crowne Plaza in Shenzhen for two nights during my last business trip in China. Check-in process was quite fast and staff could understand English. Since I owned an IHG membership card, i got additional benefits such as free newspaper every morning and a welcome drink at hotel's bar. The bedroom was pretty small although the staff told... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your feedback with us. Your comments on the room amenities have been noted and surely we will look into these areas and make improvements. As for the breakfast, we will also review our service standards and try our best to enhance the dining experience to our guests in the future. Look forward to welcoming... More 

New Delhi, India
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved this hotel and consider it to be one of my better stays anywhere. Getting to it via subway is a 5-7 minute walk provided you take the correct exit, else it could be a longer walk and more confusing. Stayed here for a night on a business visit because my usual hotel was sold out and Ctrip gave a... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for staying with us. I feel very glad to know you had a comfortable stay in our hotel. Your compliments on our hotel are very much appreciated and we all look forward to welcoming you back in the near future. Best wishes, Peter Pottinga General Manager More 

Contributor
17 reviews 17 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

So we booked this hotel online and upon arrival were told that they had no twin rooms left. My partner told them it was not correct to pay so much money (in relation to other hotels we have stayed at) and sleep on a rollout crib. The manager decided to upgrade us to the presidential on the 27th floor. We... More 

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. I feel very happy to know you enjoyed our Landmark Suite that has left you with a memorable experience . We appreciate your reviews and look forward to welcoming you back upon your next visit to Shenzhen. Best wishes, Peter Pottinga General Manager More 

San Jose, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Very professional staff Very clean Comfortable bed, comfortable sheets Well lighted rooms Nice furniture. Relatively quiet for being on a street with traffic The only advice I would give is to upgrade the TV I will keep coming.

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for staying with us. I feel very happy to know you are satisfied with our hotel. Your advice on the TV has been noted and will be looked into. Your compliments are very much appreciated and we will continue to bring the best to our guests. Look forward to welcoming you back soon. Best wishes, Peter... More 

Adelaide, Australia
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 15, 2015

This hotel is only a short taxi ride away from the Shenzhen Train Station (the train from HK). I stayed in December and found all of the staff to be very helpful. The hotel staff spoke good English and where able to help provide directions for me and even write short notes in Mandarin for me to help me get... More 

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your feedback with us. It is great to know you are satisfied with our location. I also feel glad to hear that our staff has taken good care of you during your stay. Look forward to welcoming you back in the near future. Best wishes, Peter Pottinga General Manager More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2015

Good hotel, a 10-15 minute walk to Shenzhen station/Border. Rooms were traditional and nicely finished with typical Chinese décor/furnishings, good bathrooms and an excellent power shower. Breakfast buffet is good but not exceptional. Many thanks to Vera/ Jori /Lolly and Eric at the Club Lounge for looking after us so well.

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your experience with us. I feel very cheerful to hear such positive feedback, which serves as a great motivator to the Club Floor team especially. It is also glad to know that our efforts to provide exceptional service are appreciated by those who receive it. Look forward to welcoming you back... More 

Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 31, 2014

The service is excellent here. Bellhops and the staff at the concierge showed a lot of initiative. Jacky Chen, the outlet manager was very attentive to our needs and was very helpful too. Emily Zhao from the bar (open at night) was also very friendly and thoughtful. There is a wide and delicious selection for breakfast too! :)

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent experience with us. I feel very glad to know you are satisfied with our service and your compliments on our service are very appreciated. It was our utmost pleasure having you stay with us and we look forward to extending more of our authentic hospitality on your next visit. Kind regards, Peter... More 

Perth, Australia
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 20, 2014

Very good all round hotel but a few little service tips from InterContinental Hotel Singapore would go a long way to improving them into a top notch Hotel. Club lounge good but could be more attentive picking up plates glasses etc. We were spoilt in Singapore so expected more here. Staff require more training but are trying very hard &... More 

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your recent experience with us. I feel very glad to know you are satisfied with our hotel. Your suggestions have been noted and surely will be looked into. We will do our best to provide a better experience in the near future. Look forward to welcoming you back soon. Best wishes, Peter... More 

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Additional Information about Crowne Plaza Hotel & Suites Landmark Shenzhen

Address: No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel & Suites Landmark Shenzhen 5*
Number of rooms: 312
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Also Known As:
Crowne Plaza Hotel And Suites Landmark Shenzhen
Crowne Plaza Shenzhen
Shenzhen Crowne Plaza
Hotel Style:
#7 Business Hotel in Shenzhen
#9 Romantic Hotel in Shenzhen
#10 Spa Hotel in Shenzhen
#10 Luxury Hotel in Shenzhen
#60 Best Value Hotel in Shenzhen

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