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All 2,110 Shenzhen hotels

Crowne Plaza Hotel & Suites Landmark Shenzhen

5.0 of 5 Hotel   |   No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #7 of 2,110 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
The-Fundy-Mentalist Ottawa, Canada
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336 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is in a fantastic location in downtown Shenzhen, close to the subway, and close to the Hong Kong border (free shuttle from the hotel to the border crossing). I have stayed at many hotels during my visits to China from Canada, and the service at this hotel is absolutely fantastic. The Chief Concierge Peter Wu was extremely helpful... More

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for choosing to stay with us during your time in Shenzhen. I feel very glad to hear you had a pleasant stay in our hotel. I've passed your compliments onto Peter Wu who was very pleased to assist you during your stay. We all look forward to welcoming you back in the near future. Best wishes,... More

London, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Have stayed at this hotel a few times while in Shenzhen and I cannot fault it. Rooms are very large and spacious and well thought out. The Hotel is very close to MTR station so very convenient for getting around and travelling into and out of Hong Kong if required. being a Platinum IHG member my room was upgraded which... More

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your comments with us. I feel very glad to know you have returned to us and enjoyed your stays in our hotel. It is always wonderful to hear such positive feedback, which serves as a great motivator to our team. We all look forward to welcoming you back in the near... More

Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was large, clean and very well decorated. Bed was great, best so far experienced in China. Staff was attentive and breakfast was good. I would definitely recommend this hotel for business stays in Shenzhen. Drawbacks - food served in the Chinese restaurant on the 2nd floor was not good, and surrounding traffic can be noisy.

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking time to share your experience with us. I feel very delighted to know you are satisfied with our room and service. Thanks for your advice on our Chinese Restaurant, we will review the dishes and make sure they are in line with our standards. We all look forward to welcoming you back in the... More

Phila
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located close to the airport and in the business district of the city. It is also very near shopping and good restaurants. The staff is attentive and the rooms are large and comfortable. The breakfast was terrific and the service consistently good in all respects. WIFI was free. I did notice that in the late evening, hot... More

Was this review helpful? Yes 1
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you so much for your review. I am very delighted to hear that you are satisfied with our room and service. As the issue you brought up, we provide 24-hour hot water to our guests and I will definitely look into it to ensure the guest satisfaction. We look forward to welcoming you back in the near... More

Schrobenhausen, Germany
1 review
5 of 5 stars Reviewed July 27, 2014

Visited the Crown Plaza during a business trip to Shenzhen. The room and the bathroom were huge, breakfast was delicious. But what really makes the difference is the unbeatable service!! E.g. I wanted to go to Hongkong for a short shopping trip and one colleague from the front desk hand - wrote me a "letter" in chinese for the officer... More

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for choosing to stay with us. I am delighted to read that you received warm service from our professional team and had a good stay in our hotel. Your notes on the hotel are very much appreciated, and we will try our best to provide the best service to our guests as always. We look forward... More

Shanghai, China
Top Contributor
104 reviews 104 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 27, 2014

The hotel decoration is nice, and it is conveniently located at city business district. Price on the high side, and a little noisy in the surrounding. You can find lots of eateries around the hotel, kit to be bothered by hotel not providing breakfast even you gave fairly paid a high price. Overall a nice hotel if u do not... More

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Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent experience with us. We feel very glad to know our location has brought you convenience and you had a comfortable stay with us. Your notes are very much appreciated and I do hope that we will have the pleasure of welcoming you back soon. Best wishes, Peter Pottinga General Manager More

Brisbane, Australia
Top Contributor
74 reviews 74 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 8, 2014

We've stayed here before (see previous reviews) and were happy to return for two visits recently. Over the time since we first visited the surrounding area hasn't improved and although the hotel is well maintained the style is becoming dated - but what lifts the hotel above all this is the quality of the staff and their service. Without exception... More

Was this review helpful? Yes 1
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest: Thank you for sharing your experience regarding your recent stay. We are very delighted to know you are returning to us again and had a pleasant stay with us. It is also great to know that you turned well because our butler has taken good care of you. We will continue to bring the excellent service to our... More

Chicago
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 13, 2014

This is one of those times you are wondering anything fishy with the rating--top ten in Shenzhen? Must be kidding. The hotel's location is a little run-down. The hotel itself is, too; especially the shops and the lobby. The room décor is old fashion but not quite tasty--feel like force remodeled without a qualified designer or architect; simply use a... More

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking the time to share your feedback with us. I regret that your stay with us has failed to meet your expectations. Regarding the TripAdvisor ranking, please note that guest feedback is generally around a combination of product as well as service. We are fortunate that our large efforts to provide outstanding service are well... More

Auckland, New Zealand
Top Contributor
50 reviews 50 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 12, 2014

Its not often that I gush about a hotel as you can see from my other reviews. This is an extremely well located, very comfortable hotel. But what makes it special is the service. The concierge service can't be beaten. We had a number of meetings at factories 2 hours away. Not easy to arrange in China if you don't... More

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest: Thank you for taking time to share your feedback with us. We feel very thrilled to know you had a enjoyable experience with us. We value your positive review and are glad that we have provided you with many reasons to return whenever you are in Shenzhen. We all look forward to welcoming you back in the near... More

Boston
Top Contributor
76 reviews 76 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 28, 2014

Conveniently located business hotel with huge luxurious rooms. Very nicely appointed in a traditional decoration (similar to what I would expect to find in the UK) and service is great. I always seem to get up-graded to a junior suite for the same price and the rooms are huge, and there is fresh fruit. The bathroom has a separate shower... More

Was this review helpful? Yes 1
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest: Thank you for taking time to share your feedback with us. We feel very glad to know your stay here was enjoyable and we thank you for your generous comments on our room and dining. Regarding the room smell you mentioned, I appreciate your understanding but we will try our best to prevent the damps and make guests... More

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Additional Information about Crowne Plaza Hotel & Suites Landmark Shenzhen

Address: No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel & Suites Landmark Shenzhen 5*
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Also Known As:
Crowne Plaza Hotel And Suites Landmark Shenzhen
Crowne Plaza Shenzhen
Shenzhen Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Shenzhen #7 Spa Hotel in Shenzhen #7 Business Hotel in Shenzhen #7 Luxury Hotel in Shenzhen #85 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Hotel & Suites Landmark Shenzhen is located in the heart of Shenzhen's bustling LuoHu commercial and shopping district. What's more,we offer a first class selection of restaurant and bar venues,as well as range of recreational facilities that add to the quality of your stay. ... more   less 
Number of rooms
312

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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