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Crowne Plaza Hotel & Suites Landmark Shenzhen

#8 of 2,162 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China
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1 room 1 guest
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Crowne Plaza Hotel & Suites Landmark Shenzhen
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416 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (416)
  • Mar-May only
    (110)
  • Jun-Aug only
    (92)
  • Sep-Nov only
    (123)
  • Dec-Feb only
    (91)
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Singapore, Singapore
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is an older hotel located in the heart of Shenzhen. There are ample restaurants nearby. The check-in was courteous and friendly. I was upgraded to a very large room. The room was very well lit; which I like. Everything works well even though it was an older hotel. It is very well maintained. The only complaint is the elevators... More 

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for staying with us. I feel very glad to know you had a comfortable stay in our hotel. We momentary shut one of the elevators down for maintaining. I sincerely regret and apologize for the inconvenience. Look forward to welcoming you back in the near future. Best wishes, Peter Pottinga General Manager More 

Bengaluru (Bangalore), India
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located bang in the middle of Luohu, the Crowne has access to everything from food to shopping to nightlife. The lobby is quite opulent and staff are very welcoming. The front desk has a forex counter which makes life easy. Rooms are a bit dated and could do with an upgrade but are extremely spacious. Only had the breakfast buffet... More 

Was this review helpful? Yes 1
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent experience with us. I feel very glad to know you are satisfied with our hotel. It was our utmost pleasure having you stay with us and we look forward to extending more of our authentic hospitality on your next visit. Best wishes, Peter Pottinga General Manager More 

Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The location is good. You can access many shopping centers by walk. The breakfast is acceptable, as a Chinese hotel. Actually I don't like Chinese food; but they have enough international menu to satisfy me. The best and memorable thing is its nice and professional staff. It is the best among all hotels I've ever seen. Good news: Its internet... More 

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for choosing our hotel. We appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive such a positive feedback. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Once again thank you very much for your kind support and we look forward to... More 

Stuttgart, Germany
Level Contributor
112 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Comparison: Location: Crown far better if you like to live in the city centre next to nightlife...JW far off Rooms: Crown older style but room was far more bigger therefore still Crown tick better as the JW had pillar going through my room and made it super small Bathroom: white marmor at the Crown felt was more nice Lounge: JW... More 

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent experience with us. I feel very glad to know you are satisfied with our hotel and your compliments on our hotel are very appreciated. It was our utmost pleasure having you stay with us and we look forward to extending more of our authentic hospitality on your next visit. Best Wishes, Peter... More 

London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 26, 2015

What is not to like about Crown Plaza hotels. They are always well above average. The hotel is in the centre. Great position. Reception was excellent all staff spoke English. Room was large with a bathroom to match. The shower could have washed three people at the same time. The only downside was the restaurant. Before I left I ate... More 

Was this review helpful? Yes
Beijing, Beijing, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 26, 2015

I recommend this hotel for families or business. The staff were welcoming from the start and well trained and try to achieve their goals. Our room was spotless as was the rest of the hotel. The Spa and pool i a bit dated but it is sufficient.

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent experience with us. I feel very glad to know you had a comfortable stay in our hotel. Your compliments on our hotel are very much appreciated and we all look forward to welcoming you back in the near future. Best wishes, Peter Pottinga General Manager More 

Singapore
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 24, 2015

Decent hotel in good area. Staff are exceptional and as an Australian I was well received. Reception staff has better than average english for China. Please note the rooms are spacious and provide a great view but the smell of smoke in the rooms and corridors is very strong. The spit bins outside elevators and in many of the public... More 

Was this review helpful? Yes 1
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your recent stay with us. Your notes on the room smell of smoke have been noted and surely will be looked into. We will pay more attention to this issue and make improvements to create a more comfortable experience to our guests. Your feedback is very much appreciated and we look forward to your... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed July 22, 2015

I highly recommend this hotel. The staff were welcoming from the start and very eager to make sure our family of four was comfortable. Our room was spotless as was the rest of the hotel. We were the first guests to sample the restaurant's very first burgers and we were not disappointed. If you like lots of attention then this... More 

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking the time to share your recent stay experience with us. We are delighted that you are enjoyed your stay, and will share your compliments with our team. We are honored by your recommendation and look forward to welcoming you back soon. Best regards Peter Pottinga General Manager More 

Shanghai, China
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 15, 2015

Apart from a slight problem on arrival with being asked for a credit card when my company was paying the bill, I had a good stay. Nice room, incredibly deep bath and a really comfortable bed. Breakfast was good and a great choice of both western and Chinese food. Nice restaurants within walking distance of the hotel.

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your feedback with us. Your comments on our hotel are very much appreciated. We will continue to create the best experience to our guests. Look forward to welcoming you back in the future. Kind regards, Peter Pottinga General Manager More 

Yokneam Illit, Israel
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 3, 2015

I recommend this hotel for long business stay. Location if the hotel is fantastic, there are endless dining and shopping options within short walking distance. Staff is very friendly, speak good English. My room and room for my colleague were quite large, more than 50 m2, the bathroom is also big. Tip: unlike in other countries, currency exchange rates in... More 

Was this review helpful? Yes
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your feedback. Your comments on our hotel are very much appreciated. We will continue to create the best experience to our guests. Look forward to welcoming you back in the future. Kind regards, Peter Pottinga General Manager More 

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