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Crowne Plaza Hotel & Suites Landmark Shenzhen

#8 of 2,184 Hotels in Shenzhen
Certificate of Excellence
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No. 3018 Nanhu Road, Luohu District, Shenzhen 518001, China
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Crowne Plaza Hotel & Suites Landmark Shenzhen
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451 Reviews from our TripAdvisor Community

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Brussels, Belgium
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I sent my two aunties to this hotels last year. I had to say that it is really Chinese style 5* hotel but the people in there are fun and willing to help, we appreciate the parking and the helpful staffs, The room was beautiful, spacious, the aunties were very happy, mission accomplish, 5 stars. thanks

Helpful?
Thank Bao L
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your comments with us. It is our pleasure to know you are satisfied with our hotel. Look forward to welcoming you back soon. Best wishes, Peter Pottinga General Manager More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Room is spacious and nice decorated. Nice shower with strong and powerful water supply. Sound proof as we did not bother by any noise even we stay in the room right next to the elevator. Many restaurants nearby and close to the shopping area Dongmen. Many convenience store so that we can get drinks and food easily in the evenings.... More 

Helpful?
Thank locsyk
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your feedback. Your comments on our hotel are very much appreciated. We will continue to create the best experience to our guests. Look forward to welcoming you back in the future. Best wishes, Peter Pottinga General Manager More 

New York City, New York
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago

I came to the Crown Plaza at the end of a two week business trip to China. This was the fifth hotel I checked-in to during my trip and it was by far the most disappointing. To begin with, despite prepaying for our requested "king bed/non-smoking rooms" online, my colleagues and I were very disappointed to learn that the hotel... More 

Helpful?
Thank NewYorkTracyJ
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for choosing us in Shenzhen. I feel regret that your stay with us has failed to meet your expectation . We will share your feedback with the related departments to avoid this from happening again in the future. Your comment about the limited English from some of our staff has been noted and we will put... More 

Glasgow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Keep on returning to this hotel everytime I visit Shenzhen. Must have been here over twenty times, live it. Rooms are really big, well furnished and clean. Staff are friendly, one or two even remember me. It's a good location for the city and also getting out of the city. The surrounding area has good restaurants including my all time... More 

Helpful?
Thank beftoad
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen! We are glad you enjoyed our friendly service, hotel facilities and central location. While we are in a bustling area, you are correct that we aim to provide a calm oasis amongst the hustle and bustle outside. We appreciate your recommendation and we hope to welcome you... More 

Singapore, Singapore
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

exceptional service from hotel staff... nice and friendly. a convenient hotel located next to the lao jie pedestrian walking street. wifi is good. hotel room is big. bathtubs avail in all the rooms we stayed in. Can choose pillows too.... Only hiccup was that rooms were not ready when we arrived at 12 noon... But was subsequently made available when... More 

Helpful?
Thank mg0h
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for sharing your feedback with us. We feel very delighted to hear our location has brought you convenience. Your recognition on our lovely staffs and hotel facilities are very appreciated. We feel so sorry to make you waiting before check-in, next time could you please inform us in advance if you are going to early check-in,... More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 27, 2015

It was a very good property, did not expect it to be so good. Very easy check in and very fast. I am a Gold member with this property and they have provided us with a very big room. Toilet amenities include using high quality Kohler faucets and shower. Recommend this place especially if you want to stay close to... More 

Helpful?
Thank Tai Q
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking the time to share with us your positive feedback following your recent stay at Crowne Plaza Hotel & Suites Landmark Shenzhen. We are glad to learn that you enjoyed the hotel room as well as the overall service. Our staffs were more than happy to help you and your feedback is very helpful and... More 

Hong Kong, China
Level Contributor
132 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 26, 2015 via mobile

Service is pretty good and they really try hard to be helpful. Rooms are a little old but very nice inside with a massive bathroom. Good was relatively average but standard drill for China. Good location also. Would definitely stay again. Well priced.

Helpful?
Thank Nickneal
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, We appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive such a positive feedback. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Once again thank you very much for your kind support and we look forward to welcoming back in the near future.... More 

Singapore
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 9, 2015

This is my 2nd stay since last year. The service staff are still as friendly and helpful. The WIFI connection is very stable. Even thou, the outlook of the hotel doesn't look as modern, however, the rooms are very comfy. As the hotel is not located near the busy roads, the traffic noise is not an issue. Breakfast is part... More 

Helpful?
Thank hicheerios
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen! We are glad you enjoyed our friendly service and central location. While we are in a bustling area, you are correct that we aim to provide a calm oasis amongst the hustle and bustle outside. Thank you for your feedback! Best wishes, Peter Pottinga General Manager More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 19, 2015 via mobile

Dear readers, if you are visiting Shenzhen, it is a MUST to stay at this hotel! Let me give you a list of reasons to justify! 1. Free shuttle service to/from Luohu Train Station (Pls book 1 day / night earlier); 2. DongMen Food & Shopping street is just on the right when u exit the hotel; 3. World Trade... More 

Helpful?
2 Thank Peter C
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

Dear guest, Thank you for taking the time to share your experience in Shenzhen. We feel very delighted to hear our location has brought you convenience.Your recognition on our hotel is very appreciated. We continuously strive for unparalleled service delivery and are always looking for ways to ensure that each guest experiences the very best we have to offer. Your... More 

Graz, Austria
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed October 14, 2015

你买了38平米的酒店房,结果你只得到一半, 你问前台她会告诉你,38平包括卫生间和廊?!加起来也没有30平米呀!到机一个晚上完全可以将就,可是酒店的诚信到哪里去了? you have booked a room with 38 m², and what you got just half of suit. Asked the frontdesk, she told you the 38 m² includes bathroom and corridor. NOconfidence any more!

Helpful?
Thank Vincent X
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review

尊敬的客人: 感谢您下榻我们酒店。很抱歉知道我们为您提供的房间未能达到您的期望。您提到我们38平米的房间面积是包含了卫生间面积,而且是以建筑面积计量的,因为在中国使用建筑面积计量已成惯例,这不仅是在我们酒店,很多酒店也都是这样计算。如果这样的计量方式没有让您真切感受到与网站上描述的面积大小相同,我们表示抱歉。推荐您下次选择我们面积为64平米的商务客房,相信会为您带来更加舒适的入住体验。期待您的再次光临。 Thank you for sharing your feedback with us. I regret that your stay with us has failed to meet your expectations. Our superior room size is 38sqm which includes the bathroom as well. Across China Gross Floor Area is used for measuring room sizes, you will see this applied to other hotels besides the Landmark Hotel. I regret... More 

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