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All 2,133 Shenzhen hotels

Shangri-la Hotel Shenzhen

5.0 of 5 Hotel   |   No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #38 of 2,133 Hotels in Shenzhen
A recent review
4 of 5 stars reviewed 3 days ago
mikepearson85 Hong Kong, China
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1,740 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Shenzhen is only an hour by train from Hong Kong - so it's a nice trip to explore a bit of China without totally escaping your comfort zone. The Shangri-La is only a few minutes walk from the station, and directly across from the famous Lo Wu centre - full of tailors and other shopping experiences. Unlike many hotels in... More

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Kirkby Lonsdale, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Although the older of their two properties in Shenzhen, still a good base. Horizon Club is well run and very friendly staff Close to the train station and the shops! Rooms are fine Will stay again no doubt!

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear MrSimonDale, Thank you so much for staying at Shangri-La Hotel, Shenzhen and recognizing it to be a good choice of residence. We truly appreciate your kind comments on our friendly staff, convenient location and the comfortable room. Hope we can welcome you back on your next trip to Shenzhen. Best regards, George Baird More

Paris, France
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Shangri La is always excellent experience, especially when you are in China where the cot is low compared to Hong Kong or France with same quality ! Mainly for business trip next to Lohu custom.Enjoy !

Review collected in partnership with shangri-la.com

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear VERO9292, Thanks very much for choosing Shangri-La Hotel, Shenzhen as your residence and leaving your positive feedback. Your recognition is highly appreciated and we look forward to delighting you again in the near future. Warmest regards, George Baird More

Auckland
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Returned to the weekend Brunch buffet at the Shangri La Coffee Garden buffet today for first time in over a year and what a disappointment , very tired offerings, most looked like left overs from breakfast. A year ago this buffet was legendary and attracted a regular following but today, a Sunday, saw a very small number of fellow diners,... More

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Sydney, Australia
Top Contributor
93 reviews 93 reviews
47 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Only had a short one night stay here but unfortunately was not very impressed. Chose Shangri-La as we were at the end of a ten day trip in China and wanted somewhere decent to stay at the end of a long day and before a long trip home. We found the hotel and the rooms in particular to be a... More

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Barry L, Thank you for staying at Shangri-La Hotel, Shenzhen and taking the time to leave feedback on our hotel page. We are disappointed to hear that your experience was not as it should of been. We would highly appreciate it if you can contact us via slz@shangri-la.com for more details so that we may investigate on these issues... More

Senior Contributor
34 reviews 34 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The service at Shangri-la is great and my experience was no exception. But the rooms are out dated and for the price you can stay at much nicer hotels in Shenzhen (Futian Shangri-la, Four Seasons or Ritz). Unless the location is incredibly convenient for you, I'd look at those other options until the rooms are updated to equal the quality... More

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

1st time staying at this hotel. The hotel decor was nice. The room was reasonably big. We loved the bed and the comfy linen that comes with it. We had a good night sleep :) Location is very convenient - next to the train station that goes to different parts of China as well as the local Metro - MRT... More

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Noorin A, Thanks very much for staying at Shangri-La Hotel, Shenzhen and sharing your enjoyable experience with us. We are glad to learn that you liked our comfortable room, convenient location as well as the helpful staff. We sincerely look forward to welcoming you back on your next trip. Best regards, George Baird More

Reading, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I stay in this hotel several times a year, always in Horizon Club. Yes, it costs a little more but breakfast, afternoon tea and evening snacks and drinks are included. The staff always welcome us as old friends and it truly feels like a home away from home. Convenient location, next to Shenzhen Railway Station close to... More

Review collected in partnership with shangri-la.com

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Richard M, Thank you so much for choosing Shangri-La Hotel, Shenzhen again as your residence in Shenzhen. We are thrilled to hear that our genuine Shangri-La hospitality has made you feel at home during the stay, and your positive comments on our Horizon Club and convenient location are highly appreciated. It is our sincere hope to welcome you back... More

Brisbane
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this very good hotel twice now and it was excellent both times. It is within short walking district of the fantastic Luohu shopping mall which means that you can walk back to the hotel quickly when you tire of shopping or want a rest. The rooms are large and very comfortable and the staff can't do... More

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear brisbaneaustralia61, Thank you for taking the time to write a review on your recent stay at Shangri-La Hotel, Shenzhen. We highly appreciate your recognition of our superb location, comfortable room, gorgeous decorations and the selected food. We are glad to know that you had an enjoyable staying experience here with our Shangri-La hospitality. We are looking forward to welcoming... More

Melbourne, Australia
Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at Shangri-la Shenzhen for 2 nights on our way up to Shanghai. We booked the Horizon Club room & it was fantastic. The service, quick check-in & checkout, high tea & happy hour is definitely worth paying that extra for. The Club team especially Sally & Cherry were amazing - they really looked after us. The hotel is in... More

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear EA311, Thanks very much for staying at Shangri-La Hotel, Shenzhen and sharing your pleasant experience with us. Your kind comments on our convenient location, delicious food, and the attentive staff who delivered excellent services are truly appreciated. Besides, that it is also our great pleasure to hear that you will be coming back next year. We are looking forward... More

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Additional Information about Shangri-la Hotel Shenzhen

Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
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Also Known As:
Shangri La Hotel Shenzhen

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