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Shangri-la Hotel Shenzhen

5.0 of 5 Hotel   |   No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #61 of 1,809 hotels in Shenzhen
A recent review
3 of 5 stars reviewed 3 days ago
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1,627 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The hotel is very well situated. Close to hong kong and excellent for shopping at the station. The food and restaurants are great. The hotel rooms are a bit old and the only thing I hated was the shower in the bath. The executive suites are a bit small for the money.

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Justin Lowe, Thank you for choosing Shangri-La Hotel, Shenzhen as your residence in Shenzhen. We are grateful for your feedback with regards to our convenient location and great food. We have also noted your comments on the room and shower in the bathroom. We will take into consideration should we refurbish in the future. We look forward to welcoming... More

Brighton, United Kingdom
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I had high expectation for a Shangri-La hotel and while in the main it was fine it does feel a bit dated now. My room certainly felt that it needed a bit of a make over. However, it was clean, comfortable and "did the job" of gibing me a good nights sleep!

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Charlie L, Thank you very much for the kind review on our hotel. We are thrilled to know that you enjoyed your business trip with us. Our apologies for the poor experiences you have mentioned, we would appreciate if you could provide more details via e-mail at slz@shangri-la.com so we may investigate and follow up accordingly. We look forward... More

Sacramento, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

It is very conveniently close to the boarder. The hotel is very old especially the rooms. The service is good as well as the food at the restaurants. I ate breakfast, lunch and diner at various restaurants.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Paul G, Thank you for sharing your pleasant experience with us. We are delighted to hear that you had a nice stay and enjoyed our location, service and food. We look forward to welcoming you to our hotel again in the near future. Kind regards, George Baird More

Nairobi
1 review
4 of 5 stars Reviewed 2 weeks ago

More restaurants with different varietis will be useful. More channels in the Television. If it is possible, you could provide Drinking water in the Tap in the Bathroom. We notice this facility available in Dynasty Hotel in Wenzhou.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear JJDass, Thank you for sharing your pleasant experience with us. We are thrilled to know that you enjoyed your stay, our food and facilities. We look forward to welcoming you to our hotel again soon. Warm regards, George Baird More

Al Khobar, Saudi Arabia
1 review
3 of 5 stars Reviewed 2 weeks ago

very bad to find the parking and some front desk you feel they dont have nice compliment (i dont mean they are bad) room very very old even its old its not luxury bathroom ceramic not marbel and very old i dont like it

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Saeed B, Thank you for choosing Shangri-La Hotel, Shenzhen and sharing your experience with us. Our apologies for the poor experiences you have mentioned, we would appreciate if you could provide more details via e-mail at slz@shangri-la.com so we may investigate and follow up accordingly. We look forward to welcoming you to our hotel again soon. Best regards, George... More

Glasgow, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel in a very central hotel. A bit disconcerting to find. Gas mask in the room but for a high floor I can understand this. Lights went out at night after 2200 in the street. Food was good and the rotating restaurant was good place to eat with amazing views at night.

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear ScubaSteve69, Thank you for staying at Shangri-La Hotel, Shenzhen and sharing your experiences with us. We are thrilled to know that you enjoyed your stay and our 360°Bar, Restaurant and Lounge's notably the ambience. We look forward to welcoming you back soon. Warmest regards, George Baird More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My son & I stayed at this hotel in Feb while my husband was in a business trip to Jinan. It was a great stay. The room we stayed was a basic room & although it was a very small room comparing to other hotels in China we had a good time, although the internet was not working properly. The... More

Was this review helpful? Yes 1
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear dimasam25, Thank you for choosing Shangri-La Hotel, Shenzhen, as your choice to stay. We are grateful for your positive feedback with regards to the room and food. We look forward to exceeding your expectations during your next stay. Best regards, George Baird More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My friend and I recently stayed at the Shangri la - Horizon rooms and we had a fantastic time. The staff are very friendly and courteous. They are very helpful and go out of their way to make your holiday memorable. The location is convenient as the major shopping centre i across the road. I will always stay at a... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Lorraine B, Thank you for staying at Shangri-La Hotel. We are thrilled to know that you had a nice stay with regards to the guest room, service and location. We also appreciate your support and recommendation. We look forward to welcoming you back in the near future. Yours sincerely, George Baird More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Most enjoyable two night stay in the Horizon Club rooms. Beds and rooms are very comfortable, steam rooms and sauna excellent. Loved the Horizon Club with breakfast, drinks, coffees and happy hour. Staff service was excellent especially Jo Jo, Ivy and Sally, who were so helpful. Short walk to LoWu station. There is no way you can not find this... More

Was this review helpful? Yes 2
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear marie1Sydney, Thank you for choosing Shangri-La Hotel, Shenzhen, as your choice in Shenzhen. We are grateful for your positive feedback with regards to the location, rooms, facilities, food and the Horizon Club Lounge. We are proud that you appreciated our heartfelt hospitality through our colleagues. We look forward to welcoming you back soon. Best regards, George Baird More

Seymour, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed at this property and experienced the usual high class Shangri La experience. Great rooms, Horizon Club and bars. We were invited to the (Scottish) Managers Chinese New Year party in the Horizon Club where we were mad feel very welcome. A very pleasant stay.

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Racer3661, Thank you for sharing your pleasant experience with us. We are thrilled to know that you enjoyed your stay with our rooms and facilities. We look forward to welcoming you to our hotel again soon. Yours sincerely, George Baird More

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Additional Information about Shangri-la Hotel Shenzhen

Also Known As:
Shangri La Hotel Shenzhen
Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Shenzhen
#27 Business Hotel in Shenzhen
#47 Luxury Hotel in Shenzhen
#112 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Official Description (provided by the hotel):
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 
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