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Shangri-la Hotel Shenzhen

#33 of 2,144 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
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Shangri-la Hotel Shenzhen
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Ranked #33 of 2,144 Hotels in Shenzhen
Certificate of Excellence
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1,815 reviews from our community

Traveler rating
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    886
    177
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    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1815)
  • Mar-May only
    (470)
  • Jun-Aug only
    (510)
  • Sep-Nov only
    (470)
  • Dec-Feb only
    (365)
All months
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is probably the best in ShenZhen. Please book an Horizon Club room because you'll get the best service and you'll feel at home. Not only they all speak English they know what you like to have for drinks and food.

Review collected in partnership with shangri-la.com

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Not my first stay with Shangri La Shenzhen but numerous stays had proven that my profile was remembered by Jocelyn Xu accurately while taking to me about her desire to visit malaysia, this is really something that inspires me to comment here. I felt engaged with the staff there not just because of their smile but you'll be respect once... More 

Review collected in partnership with shangri-la.com

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Reading, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stay at the Shangri La on every visit to Shenzhen, it is becoming unthinkable to stop any where else. it is convenient to walk to Hong Kong transport system, next door to train station and one of the many coach stations. The welcome is warm, English is spoken and is reflects Shangri La group ethic. It is more expensive... More 

Review collected in partnership with shangri-la.com

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Richard M: Thank you for choosing Shangri-la hotel, Shenzhen as your residence in Shenzhen as always. it is our great pleasure to know that you had enjoyable experiences with our convenient location and warm service. We are looking forward to delighting you again with our genuine Shangri-La hospitality on your next visit. Best regards, George Baird More 

Contributor
15 reviews 15 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Shangri la has definately kept their standard in terms of service. We had spent many days traveing throughout china and staying in shangri la felt comforting. Staff all spoke excellent english, free and fast wifi, food were to a high standard. Room was slightly dated. Shangri la could benefit from changing the towels (thin from over washing and frayed at... More 

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Mimiwan: Thank you for staying with us at Shangri-la Hotel, Shenzhen and sharing your experience on our hotel page. We are thrilled to know that you are satisfied with our service, WIFI and food. Your recognition and recommendations are highly appreciated and we are looking forward to welcoming you back soon. Best regards, George Baird More 

Gold Coast
Top Contributor
57 reviews 57 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

My sister and I recently spent 4 great days in Shenzhen staying on the Horizon club floor of the Shangri-la. We particularly enjoyed the facilities the club offers,the breakfast buffet and the cocktail hour. It's nice to have a great breakfast before facing the non stop shopping then to walk in at 6pm and be greeted with a glass of... More 

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Leanne M: Thank you so much for choosing Shangri-la Hotel, Shenzhen as your residence and sharing your enjoyable experience with us. We are thrilled to know that you so enjoyed our club facilities, breakfast buffet and cocktail hour. Your recognition and recommendations are highly appreciated and we are looking forward to welcoming you back soon. Best regards, George Baird More 

1 review
5 of 5 stars Reviewed 1 week ago

An awesome experience of a 5 star hotel, will definitely stay there again. Located next the train station, a mall that's sells everything you can think of as a tourist, but do bargain. taxis are plentiful and absolutely safe to use, approx cost between 3-5 usd in a 10-15km range,very cheap and best way to move around, however make sure... More 

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Sunil H: Thank you so much for staying with us at Shangri-la Hotel, Shenzhen and taking time to leave your feedback on our hotel page. It is our pleasure to know that you are satisfied with our convenient location, and you had an awesome experience in our hotel. We highly appreciate your recognition. kindly understanding, unfortunately some foreign websites... More 

Darien, Connecticut
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here one night in the fall. The room was well appointed, complete with dressing room and a very large bathroom. Room configurations are a bit odd: a longish winding hallway once you've entered the room, and then the bedroom. Breakfast was included with my room and while the service is very attentive my favorite part was the custom blended... More 

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Jennifer T: Thank you so much for choosing Shangri-la Hotel, Shenzhen as your residence in Shenzhen. We are glad to know that you had an enjoyable experience with our comfortable room, attentive staff and the convenient location. We are looking forward to delighting you again with our genuine Shangri-La hospitality on your next visit. Best regards, George Baird More 

Beijing Region, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

stayed here for 4 days in february 5 star service with bery clean and spacious rooms .location is superb very close to shenzhen railway saation very reasonable price copare to other 5 star hotels. will come back again

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Wei Q: Thank you for staying with us for 4 days at Shangri-La Hotel,Shenzhen. We are thrilled to know that you are satisfied with our service, convenient location and reasonable price. We are looking forward to welcoming you back in the near future. Best Regards, George Baird More 

Rehovot, Israel
Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

travelers should stay in good lovely 4 star hotel-berlin cafe hotel,the gate to china in LO HU .near SHAGRILA HOTEL.the hotel offer good view on 7 th floor wide window.the brakfast is includ on 4 f. easy to use public transportation,buses ,metro,and bulet train to guanghow[3 h]. take bus 25 to very good garden.other lot of atractions,, and the best.good... More 

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Tauranga, New Zealand
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Adjacent to Louhu Railway Station ,the main entry point from Hong Kong and just 5 minutes from the Louhu Shopping market the location is perfect for shoppers. Stayed there a year ago after a golf trip to Mission Hills & it is very obvious they have worked hard on customer relations. All the staff were very obliging & courteous going... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear fridge24: Thank you so much for choosing Shangri-La Hotel, Shenzhen as your residence in Shenzhen and leaving your valuable comment. It is appreciated that you gave high praise of our hotel with regards to the location, facilities, breakfast and especially our professional staff. It is our commitment to provide genuine Shangri-La hospitality to every guest. We are looking forward... More 

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