We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-la Hotel Shenzhen

#31 of 2,163 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
Hotel website
Hotel deals
No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Shangri-la Hotel Shenzhen
View Map
Add Photo Write a Review

1,859 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    716
    900
    184
    44
    15
See reviews for
73
85
60
376
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1859)
  • Mar-May only
    (473)
  • Jun-Aug only
    (551)
  • Sep-Nov only
    (470)
  • Dec-Feb only
    (365)
All months
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Fair hotel. Rooms a bit tired But reasonable for the price. Close to the shopping and the border and station to get to Hong Kong. Good English pub burger however... so makes it worth it. Breakfast was fine

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Tom G, Thanks for staying at Shangri-La, Hotel Shenzhen. We are happy to know that our location & breakfast were to your satisfaction. We genuinely look forward to seeing you again! Yours Sincerely George Baird More 

Singapore, Singapore
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel for three nights for leisure. Just like all Shangri-La hotels, the lobby and most common areas of the hotel are well decorated showing a high class appearance. The staff are also very polite and are always ready to serve the guests. When I arrived, there was a long queue at the check in counter, and... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear tuasiao, Thank you very much for choosing to stay with us. We are thrilled to know that our colleagues, like Violetta and Fiona impressed you lots, we do our best to keep our staff members well trained. It's great to know that our breakfast and service in Coffee Garden pleased you. We also took note of the problems you... More 

Sydney, Australia
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were very disappointed with the standard of this 5 star Shangri La. We booked the most expensive suite with lounge access and would consider it 3 star at best. It is in need of an upgrade - the lounge access was terrible - food and service. The computers weren't working and wifi was impossibly slow. The staff have very... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Maria S, Thank you for staying at Shangri-La Hotel, Shenzhen and sharing your experiences with us. Your feedback on the service is actually well noted and we will conduct the necessary investigation accordingly for the further improvements. Meanwhile, we will highly appreciate if you can contact us at slz@shangri-la.com for more details. We look forward to serving you again... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 3 weeks ago

First time to stay in this hotel. It's very convenience if you want to visit the nearby shopping mall or park! People are nice, good quality on bedding. high speed free wifi. Pool is not big but not so crowd.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear gingeryanz, Thank you very much for choosing to stay with us in Shangri-La Hotel, Shenzhen. We are pleased to know that our location, staff and facilities gave you an impressive experience at our hotel. If you find the time during your next stay, we have excellent restaurants to choose from. We look forward to seeing you again on your... More 

Sydney, Australia
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently stayed here on my first trip over the border for business from Hong Kong. I am also a golden circle member so when I checked in I was also offered an upgrade to the club rooms for a nominal cost. It was the best decision I made as the club rooms are a little bit of heaven in... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear greggo60, Thanks a lot for choosing to stay at Shangri-La Hotel, Shenzhen. We are very happy to learn that you are pleased with our facilities, staff and service. We keep striving to improve, and your comments help us do that. We look forward to welcoming you back on your next trip! Yours Sincerely, George Baird More 

Gold Coast, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I should have written this years ago - however, I can honestly say in the past 10 years that I have been visiting Shenzhen my stay at the Shangri la is always consistently fabulous. You will find it hard to fault this hotel. The staff go above and beyond. The lounge is wonderful, the rooms are well equipped, clean and... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear charmayne c, Always a pleasure to welcome you back to Shangri-La Hotel, Shenzhen! We are delighted that you are satisfied with our staff, service and location. We believe that Guest like yourselves become, and our treated as our family members, this motivates us to strive and drive for great service. We look forward to welcoming you back again on... More 

Hong Kong, null, Hong Kong
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My wife is a member of golden circle of Shangri-la Group Hotel. She received a promotion email about offering a room upgrade on her birthday's month. We had already booked a room early July. We arrive today on 31 July 2015. The hotel offered a room (2423) on the executive floor,except that nothing special! The room was similar with the... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Stevesin, Thank you for staying at Shangri-La Hotel, Shenzhen and sharing your unpleasant experience with us, for this we apologies. Your feedback on the service is well noted and we will conduct the necessary investigation accordingly to further improve. We would highly appreciate if you can contact us at slz@shangri-la.com with more details. We look forward to serving you... More 

Ramsey, New Jersey
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 weeks ago

I come often to Shenzhen and usually stay at the Horizon floor. This hotel prices are reasonably and the service is excellent - They put an effort to remember your name and what your preferences, Breakfast at the Horizon lounge is excellent and, during my last visit, they surprised me with an upgrade (for my birthday) to a beautiful suit.... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear MBD11, Thank you so much for choosing Shangri-la Hotel, Shenzhen as your residence in Shenzhen. We are glad to know that you had an enjoyable experience at our Horizon floor with our comfortable room, attentive staff and the convenient location. We also noted your comments on the food offerings at our restaurants, and we strive to improve. We are... More 

Rochester, NY
Level Contributor
152 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed July 26, 2015

We were fortunate to stay on the concierge floors. The rooms were large, the wireless fast, and we were able to walk from the train station (despite the crushing heat of July). I stayed a while ago in the Shangri-La Pudong in Shanghai and this hotel was every bit as good. Superb breakfast.

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear jlle, Thank you for choosing to stay with us. It's great to know that our service and location met your expectations, and we are truly proud for your kind and valuable comments on Shangri-La Hotel, Shenzhen. We look forward to seeing you again on your next trip Yours sincerely George Baird More 

Hong Kong, China
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 25, 2015

This hotel is my first Shangri-la hotel in CHINA. Located in the downtown of ShenZhen. Near the Luohu Checkpoint and railway station. The only problem is the room is too small and old. One more thing, as the Diamond member I don't have any room upgrade when I check in. I can't believe that.......

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear KKNONG, Thanks a lot for staying at Shangri-La Hotel, Shenzhen. It gives us great pleasure to provide you with Shangri-La hospitality. And we are thrilled to know that our location delighted you. We feel much grateful for your kind and valuable advise for our rooms and service. We look forward to welcome you back and impress you with a... More 

Hotel Review Summarization

What travelers say

  • Horizon club(9)
  • Train station(8)
  • Very friendly(3)
Questions? Get answers from hotel staff and past guests. Ask a question

180 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (155)
Viewed
Room/suite (27)
Viewed
Hotel & grounds (20)
Viewed
Bathroom (11)
Viewed
View from room (10)
Viewed
Pool/beach area (3)
Viewed
Dining (8)
Viewed
Other (76)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Dining (6)
Viewed
Hotel & grounds (3)
Viewed
Business center/function rooms (4)
Viewed
Pool/beach area (3)
Viewed
Room/suite (3)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Shenzhen hotels
Luohu Port
Crowne Plaza Hotel & Suites Landmark Shenzhen
Huanggang Port
Futian Shangri-La Shenzhen
Futian Shangri-La Shenzhen
#5 of 2,163 in Shenzhen
4.5 of 5 stars 629 reviews
Luohu Port
Grand Hyatt Shenzhen
Grand Hyatt Shenzhen
#3 of 2,163 in Shenzhen
4.5 of 5 stars 463 reviews
Show Prices
Show Prices
Show Prices
Civic Center
The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
#1 of 2,163 in Shenzhen
4.5 of 5 stars 496 reviews
Xiangmi Lake
JW Marriott Hotel Shenzhen
JW Marriott Hotel Shenzhen
#14 of 2,163 in Shenzhen
4.5 of 5 stars 549 reviews
Luohu Port
Best WESTERN Shenzhen Felicity Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay