We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,961 Shenzhen hotels

Shangri-la Hotel Shenzhen

5.0 of 5 Hotel   |   No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China (Luohu Port)
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Stay More and Earn More
Save Saved
You added Shangri-la Hotel Shenzhen to your Saves list
Shangri-la Hotel Shenzhen
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
89%
Ranked #45 of 1,961 hotels in Shenzhen
A recent review
3 of 5 stars reviewed 3 days ago
WKKL Kuala Lumpur, Malaysia
  • Overview
  • Reviews (1,684)
  • Similar Hotels
  • Photos (139)
  • Amenities
  • Q&A
  • Room tips (95)
  • Location
  • More
Write a Review

1,684 people have reviewed this hotel

Traveler rating
    627
    849
    161
    36
    11
See reviews for
48
64
54
287
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Its very nicely located just beside the Train Station to Other Cities as well as the local MTR train. 5 mins from border of HK. Service is great as usual. Club Lounge is nice with great view of HK and Shenzhen. Lounge is small though.. Sits about 30 and it gets crowded.... Rooms are old and jaded, LCD TV screens... More

Was this review helpful? Yes
Milan, Italy
1 review
1 of 5 stars Reviewed 3 days ago NEW

I always stayed at Shangri La Shenzhen. I have given high consideration, lately is very very poor, Horizon Club lounge breakfast is very poor, evening canapes terrible. Not to be considered anymore !!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Melbourne, Australia
2 reviews
3 of 5 stars Reviewed 1 week ago

This ageing hotel has great facilities and terrific staff and the location is very handy for the train in and out of Hong Kong. Meals are good, and Horizon club staff are excellent as are concierge and transportation staff

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear JJB-BizTraveller, Thanks so much for staying with us at Shangri-La Hotel, Shenzhen and sharing your enjoyable experience. We are so excited to know that you are delighted with our convenient location, fine food, great facilities and attentive staff during your stay. We sincerely look forward to welcoming you back in your next visit. Best regards, George Baird More

Contributor
15 reviews 15 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I had the full 3 nights 2 days experience within the hotel. The only thing that reminds me a lot about this hotel is the huge, elegant and full of daylight lobby area. Together with the breakfast restaurant, the few two things that approaches Shangrila standard. Actually, the breakfast was lovely for me where lot of foods from East to... More

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear showteeth, Thank you very much for choosing Shangri-La Hotel, Shenzhen. We are thrilled to know that our elegant lobby area, selective breakfast, quite and well-equipped room have delighted you during your stay with us. However, we also apologies for the issues you mentioned. Rest assured this feedback will help us improve for the future. We trust that we may... More

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I visited the hotel in May of 2014. the visit started out well but there were a few issues. I booked a Horizon Club Room and upon checkin I was asked if I wanted to pay for an upgrade to a Suite. I assumed that the Horizon Club Room would be big enough but ended up upgrading as the room... More

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear cedricbc, Thank you for choosing Shangri-La Hotel, Shenzhen as your residence and sharing your experience with us. Your kind comments are highly appreciated and we also noted the issues you mentioned. We will utilize this feedback for improvement. It is our belief to delight you again with our genuine Shangri-La hospitality in your next trip. Best regards, George Baird More

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Hotel is clean and extremely convenient walking distance from the border, that's the selling point for me otherwise rooms are quite dates and there are other hotels in the area eg. Sunshine which look similar inside with a lower price. Room service was not good; duck spring rolls and lobster bisque, very ordinary and I could barely eat it however... More

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Debbi K, Thanks very much for choosing Shangri-La Hotel, Shenzhen and sharing your feedback with us. We truly appreciated your kind feedback on our convenient location, fine food and helpful staff. We also noticed your concerns mentioned in the review. We would appreciate if you contacting us at slz@shangri-la.com so that we can obtain more details for further improvement.... More

Jakarta, Indonesia
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room is a bit dated but does not smell. Ask for a non -smoking room if you are not a smoker. The lifts are fast and the hotel is only 5 minutes away from the railway station which connects to many other major cities and lowu shopping centres, metro station and the border to HongKong. Only the lack of... More

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Yoelitta, Thank you for staying at Shangri-La Hotel, Shenzhen and leave your valuable feedback on our hotel page. Your recognition regarding to our superb location, room and facilities is highly appreciated and also, we notice your concerns on the concierge issue. Would you please contact us via slz@shangri-la.com so that we can gain more details for the improvement? Thanks... More

Singapore, Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel. From checkin to checkout, it was super efficient. Excellent facilities and very helpful staff. Was on a business trip, spend 2 relaxing nights, after hard days slog. Ordered room service, which was a great selection. Gym was excellent and breakfast spread super. Highly recommended. Close by to metro and bus station. Safe location.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear HappyFamilyBE, Thanks very for choosing Shangri-La Hotel, Shenzhen as your residence and highly recommending it with your enjoyable experience. We are so glad to learn that you are delighted by our room and facilities, efficient services from our attentive staff, as well as the convenient location. Thanks again for your recognition and hope to serve you again in the... More

Petaling District, Malaysia
Contributor
13 reviews 13 reviews
13 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It was a nice stay, my room was clean and fresh, there was no bad smells or unpleasant dirty places left over from previous guests, the staff were friendly and smiled which was always nice to see. The breakfast was nice, and the food was of a quality you would expect from Shangri La, some hotels try to cut corners,... More

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Hara U, Thanks so much for staying at Shangri-La Hotel, Shenzhen and sharing your enjoyable experience with us. We truly appreciated you valuable feedback with regards to our room, food and services. It is our pleasure to have you as our guest and really look forward to welcoming you back in your next trip. Best regards, George Baird More

New York City, New York
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Shangri-la hotel is very nice. Clean, great staff, good service, good food. You can eat in the hotel restaurant (great dumplings) and/or choose room service (very good too) The breakfast was gianormous and delicious! The rooms are a little bit small but overall the hotel is great. There is a nice swimming pool (very happy to have one when it's... More

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Jun0N, Thank you for staying with us at Shangri-La Hotel, Shenzhen and leaving your valuable feedback on our hotel page. Your compliments regarding to our convenient location, friendly service, delicious food and facilities are truly appreciated. We will continually strive to delight every guest with our warm and genuine Shangri-La hospitality. We look forward to welcoming you back in... More

Owners: What's your side of the story?
If you own or manage Shangri-la Hotel Shenzhen, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay
Travelers also viewed these Shenzhen hotels
Charming, City...
Show More
Luohu Port
Crowne Plaza Hotel & Suites Landmark Shenzhen
Luxury, Quiet...
Show More
Longgang District
Crowne Plaza Shenzhen Longgang City Centre
Free internet...
Show More
Zhuzilin
The Langham, Shenzhen
The Langham, Shenzhen
#2 of 1,961 in Shenzhen
4.5 of 5 stars 77 reviews
Show Prices
Show Prices
Show Prices
Romantic, Free...
Show More
Huanggang Port
Futian Shangri-La Shenzhen
Futian Shangri-La Shenzhen
#4 of 1,961 in Shenzhen
4.5 of 5 stars 520 reviews
Free Breakfast...
Show More
Shenzhen High-tec Industrial Park
L'Hermitage Hotel
L'Hermitage Hotel
#8 of 1,961 in Shenzhen
4.5 of 5 stars 46 reviews
Restaurant, Fre...
Show More
Dongmen
Metropark Hotel Shenzhen
Metropark Hotel Shenzhen
#43 of 1,961 in Shenzhen
4.0 of 5 stars 229 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-la Hotel Shenzhen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-la Hotel Shenzhen

Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Travelocity, Orbitz, Tingo, HotelsClick, BookingOdigeoWL, Despegar.com, Ctrip DaoDao, Otel and Jetsetter so you can book your Shangri-la Hotel Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Shenzhen

139 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (119)
Viewed
Room/suite (17)
Viewed
Bathroom (7)
Viewed
View from room (6)
Viewed
Hotel & grounds (11)
Viewed
Dining (6)
Viewed
Pool/beach area (1)
Viewed
Other (71)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Dining (6)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (2)
Viewed
Room/suite (1)
Viewed
Other (10)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#7 Romantic Hotel in Shenzhen #22 Business Hotel in Shenzhen #40 Luxury Hotel in Shenzhen #88 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 
Number of rooms
552

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer