We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-la Hotel Shenzhen

#33 of 2,144 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
Hotel website
Hotel deals
No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Special Rate
Rest & Respite Package
Shangri-la Hotel Shenzhen
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #33 of 2,144 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Scran-Lover Newcastle
Write a Review

1,787 reviews from our community

Traveler rating
    686
    877
    171
    41
    12
See reviews for
68
76
57
335
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1787)
  • Mar-May only
    (442)
  • Jun-Aug only
    (510)
  • Sep-Nov only
    (470)
  • Dec-Feb only
    (365)
All months
Newcastle
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night in April with my baby daughter, wife, mother and grandmother. My room had a cot already in the room as requested, before we got there. Check in was quick and efficient although no guidance to the room. One room had a great view of Hong Kong the other had a view of a nearby tower... More 

Was this review helpful? Yes
Brisbane, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Thoroughly enjoyed my stay in a Horizon club suite for a few nights in March. From the moment we arrived until we left we had wonderful service from every staff member we encountered. Drinks & nibbles in the Horizon Club lounge were a lovely way to relax after hours on our feet. Will definitely return.

Was this review helpful? Yes
Canterbury, United Kingdom
Top Contributor
54 reviews 54 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in an Horizon Club room which was very good. The snacks were tasty in the club lounge and the staff looked after us very well. We saw some old friends and made 2 new ones. We were asked to keep the noise levels down a bit by a very polite staff member. The moral is dont get too... More 

Was this review helpful? Yes
Hong Kong, China
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Whilst the hotel is a little tired, the service was fantastic. My mother and I were very well looked after by all team members at the Shangri La in particular by one of the concierge team. He was attentive, thoughtful and proactive. Made our stay very special. Just wish I had taken down his name. Thank you! I would highly... More 

Was this review helpful? Yes 1
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Amanda W, Thanks so much for staying at Shangri-La Hotel, Shenzhen with your family and sharing your enjoyable experience with us. We are thrilled to know that our colleagues have delighted you with the genuine Shangri-La hospitality. It is also highly appreciated to receive your recognition and recommendation. We are looking forward to welcoming you back on your next... More 

Senior Contributor
40 reviews 40 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for business for 2 nights. Paid for the upgrade to the Horizon Club. Well worth it. For an older hotel it is still very nice. The rooms are smaller than other newer 4/5 star motels in this price range, but still nice and clean with comfortable beds. The front desk staff was very friendly, the Horizon Club employees... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear mbfive, Thank you for choosing Shangri-La Hotel, Shenzhen as your residence in Shenzhen. Your positive comments on our comfortable room, friendly staff and also convenient location are truly appreciated. It is also a pleasure to hear that you highly recommend our hotel and will come back again. We are looking forward to delighting you in the near future. Best... More 

Sydney
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We use this hotel (Horizon Club level) at least two to three times a year. The second you walk into the lobby and capture the Shangri la lobby smell you know that you are headed for a wonderful hotel stay. The check - in at the Horizon level is always a delight with the regular statt welcoming you as if... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear SydneyOztraveller, Thanks for choosing Shangri-La Hotel, Shenzhen as your regular accommodation choice in Shenzhen. We are so glad to hear that you had a wonderful experience with our comfortable room, fine facilities, selected dining and also the exclusive and worthy benefits at Horizon Club. Your recognition is highly appreciated and we are looking forward to welcoming you back soon.... More 

Newcastle, Australia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Coffee Garden is exceptional, varying cuisines and treats for every tastebud. The Wonton Soup, Chinese Pancakes and an array of Chinese Foods are first rate. The restaurant is managed exceptionally well under the supervision of Manager Ryan Li and attentive Chef Garrison. Garrison, Ryan and the staff make our stay very special with their friendly attention and professionalism. The Horizon... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear BFoy, Thank you for staying with us at Shangri-La Hotel, Shenzhen and sharing your memorable experience on our hotel page. We are happy to learn that our staff have provided the professional and high standard of service during your stay. It is our great honor to hear that you have considered our hotel as your home away from home,... More 

Senior Contributor
31 reviews 31 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The usual Shangri-la experience but including excellent service. Hotel great, club lounge excellent, rooms fine etc. BUT...... arrived tired and needing to get currency , a SIM card etc at 10pm at night. Money changed at same rate as everywhere else. SIM card delivered to my room within 12 minutes ( thank you Sheldon) and even set up for me.... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear BgLon, Thanks very much for choosing Shangri-La Hotel, Shenzhen and sharing your valuable feedback with us, especially your recognition on our staff who delivered the attentive service to you. We highly appreciate it and look forward to serving you again on your next visit. Best Regards, George Baird More 

Jaipur, Rajasthan, India
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was a nice trip down to Shenzhen. Stay at Shangri-La was more than pleasant. Hotel is conveniently located near Luohu Railway Station and very near to market place. Ambience was good with comfortable rooms and pleasant interiors. Food quality was also good.

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear ChanderParkashGupta, Thank you for choosing Shangri-La Hotel, Shenzhen as your residence during your first visit to China. We are pleased to learn that you had an enjoyable experience with our convenient location, comfortable room, good ambience and the quality food . We are looking forward to welcoming you back in the near future. Best Regards, George Baird More 

Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I enjoyed the stay at this hotel last year . Hotel is at good location can access to many shopping and eating places. I stayed at Club room, hence can access to lounge area anytime. The service is very fantastic especially, you can take good snack, reading or watching television. It is convenience to go anywhere, taxi or walking. The... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear gigi20142014, Thanks very much for staying with us at Shangri-La Hotel, Shenzhen and sharing your enjoyable experience with us. We are pleased to learn that you are satisfied with our convenient location, excellent service as well as the high quality food. We are looking forward to welcoming you back on your next visit. Warmest regards, George Baird More 

Questions? Get answers from hotel staff and past guests. Ask a question

153 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (132)
Viewed
Room/suite (21)
Viewed
Hotel & grounds (14)
Viewed
View from room (10)
Viewed
Pool/beach area (3)
Viewed
Bathroom (9)
Viewed
Dining (8)
Viewed
Other (67)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Dining (6)
Viewed
Hotel & grounds (2)
Viewed
Business center/function rooms (4)
Viewed
Pool/beach area (2)
Viewed
Room/suite (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question