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Shangri-la Hotel Shenzhen

#33 of 2,143 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
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Rest & Respite Package
Shangri-la Hotel Shenzhen
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Ranked #33 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
WonderWorldinUK London
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1,798 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
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    (1798)
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    (453)
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    (510)
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    (470)
  • Dec-Feb only
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London
Contributor
14 reviews 14 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Definitely a great place to stay in Shenzhen...though some easy fix can be done to make it an amazing experience! E.g Restaurant food at the Shang was good but service needs a lot of attention! Staff was friendly, they just need higher quality training to attend to what shangri la's standard is known for.

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear WonderWorldinUK, Thanks very much for staying with us and sharing your experience on our hotel page. We are pleased to know that you have recommended Shangri-La Hotel, Shenzhen as a great and relaxing place in Shenzhen. Meanwhile, your advice is well noted with many thanks. We are looking forward to delighting you with our Shangri-La hospitality in your next... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

The extra cost to upgrade to the Horizon lounge was a good move for us . We had full use of the lounge faculty during our stay and enjoyed breakfast and afternoon drinks in the lounge as part of the upgrade . The staff there were always smiling and making the stay most pleasant . Great location of staying in... More 

Review collected in partnership with shangri-la.com

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Bradley D, Thanks so much for choosing Shangri-La Hotel, Shenzhen as your residence and recognizing it as a great retreat in Shenzhen. We are thrilled to know that you are satisfied with our horizon club, helpful staff and the convenient location. It is our hope to welcome you back and experience the genuine Shangri-La hospitality in the near future.... More 

Top Contributor
76 reviews 76 reviews
28 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Couple hundred meters from Hong Kong border crossing area. Good base to make short trips. We upgraded on arrival to the 'horizon club' which gave us a larger room, which was well appointed with very comfortable bed and linens. Also included was a delicious afternoon tea, a 2 hour happy hour with unlimited drinks and hot and cold canapés and... More 

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Louise W, Thanks so much for staying at Shangri-La Hotel, Shenzhen and we are so happy to hear that you had an enjoyable experience with us. Your recognition and compliments on our convenient location, comfortable room and selected foods at Horizon Club Lounge are well appreciated. We are looking forward to welcoming you back in your next visit. Best... More 

Paris, France
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Positives: The buffet has a reasonable variety of both Asian and Western foods in addition to a large dessert bar. The overall quality is good. The location is very convenient to the major transportation centre. Negatives: English is not well understood by many of the Staff. (They do understand Cantonese and Mandarin.) Do NOT EAT the seafood!!! The sushi and... More 

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear requedieu: Thanks for dining with us at Shangri-La Hotel Shenzhen, leaving your valuable comments on our page and appreciating the weekday lunch buffet at Coffee Garden. Meanwhile, we also noticed your concerns on our seafood selection and service while enjoying your meal in our hotel. Actually, it is always our commitment to provide the highest quality and safe food... More 

Libertyville
1 review
5 of 5 stars Reviewed 1 week ago NEW

I have been coming to the Shangri-La since 2000 and I can honestly say it gets better each time I come. The staff blows me away -- they are kind and helpful and smart! This is by far the most convienent Hotel to the greatest shopping Mall ** in the World -- Luoho Commercial Center -- 5 floors of back-to-back... More 

Review collected in partnership with shangri-la.com

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear MichealAustin327: Thank you so much for choosing Shangri-la Hotel, Shenzhen as your residence and sharing your enjoyable experience with us. We are thrilled to know that you are satisfied with our attentive service and convenient location. Your recognition and recommendation are highly appreciated and we are looking forward to welcoming you back soon. Best regards, George Baird More 

Quarrata, Italy
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I’m a Golden Circle member since October 2003 and normally I stay at Shangri-La hotels. This hotel is in a strategic position just few steps away from the Lo Wu border in ShenZhen and near by the train and metro station. This is the reason why I chose it mostly when I have to go in ShenZhen. Even if during... More 

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear firmino: Thank you for choosing Shangri-La Hotel, Shenzhen as your residence in Shenzhen as always. Your compliments on our superb location where we made positive impressions were noted with appreciation. Meanwhile, we also noticed your concerns on the food in our restaurants. We would appreciate if you can contact us at slz@shangri-la.com for more details or tell us your... More 

Newcastle
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for one night in April with my baby daughter, wife, mother and grandmother. My room had a cot already in the room as requested, before we got there. Check in was quick and efficient although no guidance to the room. One room had a great view of Hong Kong the other had a view of a nearby tower... More 

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Brisbane, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thoroughly enjoyed my stay in a Horizon club suite for a few nights in March. From the moment we arrived until we left we had wonderful service from every staff member we encountered. Drinks & nibbles in the Horizon Club lounge were a lovely way to relax after hours on our feet. Will definitely return.

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear TannieKaz, Thanks very much for staying at Shangri-La Hotel, Shenzhen and sharing your enjoyable experience with us. We are glad to know that you are delighted by our warm Shangri-La hospitality and sincerely look forward to welcoming you back on your next visit. Best Regards, George Baird More 

Canterbury, United Kingdom
Top Contributor
55 reviews 55 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in an Horizon Club room which was very good. The snacks were tasty in the club lounge and the staff looked after us very well. We saw some old friends and made 2 new ones. We were asked to keep the noise levels down a bit by a very polite staff member. The moral is dont get too... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Peter F, Thank you for choosing Shangri-La Hotel, shenzhen as your residence in Shenzhen. We are thrilled to learn that you had a wonderful stay experience with our attentive service and delicious food at Horizon Club lounge. Your recognition is highly appreciated, and we look forward to welcoming you back in the near future. Warmest Regards, George Baird More 

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 27, 2015 via mobile

Whilst the hotel is a little tired, the service was fantastic. My mother and I were very well looked after by all team members at the Shangri La in particular by one of the concierge team. He was attentive, thoughtful and proactive. Made our stay very special. Just wish I had taken down his name. Thank you! I would highly... More 

Was this review helpful? Yes 1
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Amanda W, Thanks so much for staying at Shangri-La Hotel, Shenzhen with your family and sharing your enjoyable experience with us. We are thrilled to know that our colleagues have delighted you with the genuine Shangri-La hospitality. It is also highly appreciated to receive your recognition and recommendation. We are looking forward to welcoming you back on your next... More 

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