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Shangri-la Hotel Shenzhen

#30 of 2,184 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
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1 room 1 adult
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Shangri-la Hotel Shenzhen
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1,926 Reviews from our TripAdvisor Community

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Brisbane, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

The hotel is only a short walk from the train station. great hotel to stay in if you are thinking of doing a shopping trip to Shenzhen, stay a night or two before going back to Hong Kong rather than try to fit it all in one day. We stayed in an Horizon Room which includes buffet breakfast, afternoon tea... More 

Helpful?
Thank shoppingtoursasia
Hong Kong, China
Level Contributor
97 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great business hotel near the Hong Kong/Shenzhen border, also in close proximity to nearby shops and restaurants. The Champs bar on 2nd floor is excellent, good value of money. Rooms are small, but are well maintained despite the age of the hotel. The minibar is well stocked with good varieties to choose from. Staff really helpful and friendly. It would... More 

Helpful?
Thank Sean_Lam
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel with old charm, very convenient, walking distance to nearby shops, restaurants, cafes, etc if you feel like taking a walk after a long day at work or just enjoy their spa. It's not cheap but worth the experience and comforts.

Helpful?
Thank Jack A
Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

I'd like to express my appreciation to a staff in Shangri-La Shenzhen hotel. His name is Iverson 柴小泉. The day I checked out was raining and I had no umbrella. Iverson hold the umbrella for me till the entrance of the train station and also helped to carry my heavy luggage down the stairs. His kindness made my day. My... More 

Helpful?
Thank David G
Johannesburg, South Africa
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed at The Shangdi-La Shenzhen. Fabulous staff who looked after us extremely well. Restaurants and food a bit expensive and check your quote as the fine print does not include breakfast unless you join the Horizon Club and upgrade to pay more. Hotel Transport is expensive so much cheaper to get a taxi from the airport though not as... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank Grannymac1
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Grannymac1, Thank you for choosing Shangri-la Hotel, Shenzhen for your recent visit to Shenzhen and sharing your experience with us on TripAdvisor. We appreciate your compliments about our colleagues and location, and that you enjoyed a good sleeping quality with our beds. Your kind feedback is very much appreciated. We look forward to welcoming you back again on your... More 

Swampscott, Massachusetts, United States
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I had told one of my friends in China, that when I am in Shenzhen I preferred to stay at Shangri-La Shenzhen because I feel like home at this particular hotel. Well, it was proven to me that my words were not empty, on this trip I felt ill with a bad flu due to extreme weather changes by traveling... More 

Review collected in partnership with Windows 10 app

Helpful?
Thank Ruben F
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Ruben F, Welcome back home, and thank you so much for sharing your warm review with us. We are delighted that you had a comfortable experience with us, and appreciate your continued support.Your compliments on our colleagues and service which we have shared with them always makes us strive to do be better in the future. We look forward... More 

Singapore, Singapore
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

First stay at this hotel..arrived fr HK Airport via airport limo services..although not a new hotel,it was well maintained & clean.Services was top notch! From front desk to concierge to porter to housekeeping..everyone of the staff tried their best to help & make our stay a perfect one! Very helpful & efficient !! We were just asking for directions to... More 

Helpful?
Thank Cannie G
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Cannie G, Thank you very much for choosing to stay at Shangri-la Hotel, Shenzhen and sharing your wonderful experience with us. We are glad to know that you had a great impression of our colleagues and service. Your kind compliment on our hotel is also highly appreciated. We look forward to welcoming you back again in the near future.... More 

Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have read over the recent reviews of this hotel and have thought even harder about the review that I should write...so here it goes. I am not into giving bad reviews, however, Shangri-La should take into consideration this property and its differences from its standards. My wife and I have been blessed with the opportunity to spend some wonderful... More 

Helpful?
Thank Bradley S
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Bradley S, Thank you for your residence at Shangri-la Hotel, Shenzhen. We appreciate you taking your valuable time to review us on TripAdvisor. We are very sorry to hear of your unpleasant experience during your stay with us. I can assure you that we are better than this. Our reputation was built on delivering excellent guest experience and somehow... More 

Traverse City, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here briefly, just 12 hours, between flights. Staff was extremely helpful and polite. The hotel provided everything I needed: a quick and easy check in, a good breakfast, and a clean and comfortable room. I needed to sleep during the day, not always an easy task, but the blackout curtains and quiet noise level made a good rest possible.... More 

Helpful?
1 Thank TVC4
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear TVC4, Thanks a lot for choosing to stay with us at Shangri-la Hotel, Shenzhen and sharing your positive review on our TripAdvisor Page. What you mentioned about our colleagues and service has delighted us, and we are also thrilled to know that you enjoyed your breakfast and stay in our hotel. We look forward to welcoming you back again... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Great staff. I had a luggage mix-up after I was dropped off from the airport and asked the staff for help in locating the shuttle because I can't speak Mandarin. They were very kind and were able to contact the shuttle driver and find my bag. Thank you Filbert, Mark and Grace! I stayed this hotel for 1 night and... More 

Helpful?
Thank merrygolds
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear merrygolds, Thank you for your residence at Shangri-la Hotel, Shenzhen and sharing your experience with us on our TripAdvisor Page. We are proud of what our Concierge colleagues did for you. It's also thrilling to learn that you had a comfortable stay and enjoyed your breakfast. We look forward to welcoming you back again on your next visit to... More 

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