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All 2,110 Shenzhen hotels

Shangri-la Hotel Shenzhen

5.0 of 5 Hotel   |   No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #47 of 2,110 hotels in Shenzhen
A recent review
5 of 5 stars reviewed 1 week ago
traveler5959 Oakville, Canada
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1,696 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Oakville, Canada
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

The Horizon Club Floors have professional service with check in, breakfast, tea time and late afternoon canapé, wines, beers all included. Within 2 blocks' proximity to Luohu border, train station, subway line and bus connections. Clean, luxurious and spacious lobby. I would definitely return to Shenzhen and stay at the Shangri-La.

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear traveler5959, Thank you very much for staying at Shangri-La Hotel, Shenzhen and sharing your delightful experience on our TripAdvisor page. Your recognition regarding our professional service, convenient location and luxurious lobby is truly appreciated and we look forward to welcoming you back soon. Best regards, George Baird More

Macau Region, China
1 review
5 of 5 stars Reviewed 1 week ago

Excellent hotel to stay in Shenzhen. Very polite people, very convenient location and excellent food and room services. Very interesting happy hour, high tea and massage is included in the up-grade room.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Rui R, Thanks for choosing Shangri-La Hotel, Shenzhen as your residence and sharing your valuable feedback with us. We are so glad to hear that you liked our service, location, food as well as the room benefits. We hope to delight you again with our hospitality on your next visit. Best regards, George Baird More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Shangri-La on our recent trip and really enjoyed ourselves. After coming from a tiny, overpriced room in Hong Kong we were relieved to come to this hotel. We upgraded for an extra $70AUD a night (although when we checked in we were told it was $70AUD in total. The upgrade was definitely worth it though -... More

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Gidget88, Thanks so much for staying at Shangri-La Hotel, Shenzhen and sharing your wonderful experience with us. It is our great pleasure to satisfy you with our attentive service, well equipped room, great food and convenient location. We are also thrilled to know that you had an enjoyable and memorable trip here in Shenzhen. We are looking forward to... More

Senior Contributor
26 reviews 26 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon arrival we were offered membership of the Horizon Club , min cost not much more than paying for breakfast . We got access to the free Breakfast in the club and a room upgrade . Nice hotel all you need , built right on the boarder , on the train station to HK . We are only here 12... More

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Michael S, Thank you for choosing Shangri-La Hotel, Shenzhen as your residence in Shenzhen. We are glad to learn that you had an enjoyable experience with our Horizon Club Lounge services, room and convenient location. Your positive feedback is highly appreciated and we hope to serve you again in the near future. Best regards, George Baird More

Sacramento, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I just stayed there for about 6 nights. The location is excellent but the hotel needs to be remodeled especially the rooms. It is such an old room and feels not clean at all. It is not fit for a Shangri-La Brand. The restaurant is good and I enjoyed dining there. People are friendly.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Paul G, Thanks so much for staying with us at Shangri-La Hotel, Shenzhen. We are pleased to learn that you like our restaurant and friendly staff while your concerns regarding the room is also well noted. We are looking forward to welcoming you back on your next trip. Best regards, George Baird More

Shenzhen, China
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel in shenzhen ,and great location for shopping ,Staff very frienfly and spoke very good english.I was glad to meet James in the lobby lounge,He did a good cocktail drink,and he was very polite. I have a good time in the lobby bar ,and i will introduce my friends here.Excellent service and delicious food .

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear li x, Thanks very much for your kind feedback on our superb location, service and delicious food. We are also glad to notice that our attentive staff delighted you during your staying. Your recognition is always our motivation to perform better and we hope to serve you again on your next visit. Best regards, George Baird More

melbourne
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I've recently stayed at this hotel and I was very disappointed! Complementary internet for Club floor was a joke and incredible slow, very frustrating. The room 1023 looked very tired and dirty. The breakfast buffet was very basic and the afternoon tea for club floor was a major disappointment as well. In my opinion not worth the extra money you... More

Was this review helpful? Yes 1
Perth
Contributor
19 reviews 19 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went back again to this great located Hotel Just over the Hong Kong Border and conveniently located next to both MTR's.Its true a few people have said that it needs refurbishment to the rooms , but this time i noticed they are doing some maintenance starting on the 2nd floor maybe this will extend to other floors when time permits.... More

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Paul V, Thanks so much for choosing Shangri-La Hotel, Shenzhen again as your residence. We truly appreciate your recognition regarding our convenient location, genuine service and delicious food. Besides that, we are glad to know that you have noticed the upkeep on maintenance, thanks again for your kind support and understanding. We are looking forward to welcoming you back... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel last week. Great location for travel in and out of Hong Kong and into mainland cities in China. Right by the main train station. Service in the Horizon's Club was excellent. Staff very helpful and attentive

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Nickaj3001, Thank you for choosing Shangri-La Hotel, Shenzhen as your residence and sharing your enjoyable experience on our hotel page. We are thrilled to know that you are delighted by our convenient location, excellent service and attentive staff. We truly appreciate your kind feedback and hope to welcome you back on your next trip. Best regards, George Baird More

Gold Coast, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I've recently stayed at this hotel and found it be in a great location centrally located close to the Lo Wu Station. The hotel offers creature comforts and reasonable service, all I can recommend is that you read the fine print when they offer you any upgrades.

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Phill B, Thank you for choosing Shangri-La Hotel, Shenzhen as your residence and recommending it as a great accommodation choice with the convenient location, fine foods and service. We are looking forward to serving you again on your next visit. Warmest Regards, George Baird More

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Additional Information about Shangri-la Hotel Shenzhen

Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
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Also Known As:
Shangri La Hotel Shenzhen

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#7 Romantic Hotel in Shenzhen #23 Business Hotel in Shenzhen #40 Luxury Hotel in Shenzhen #89 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 
Number of rooms
552

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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