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All 2,132 Shenzhen hotels

Shangri-la Hotel Shenzhen

5.0 of 5 Hotel   |   No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #46 of 2,132 Hotels in Shenzhen
A recent review
5 of 5 stars reviewed 1 week ago
Allan S Boca Raton, Florida
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1,706 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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  • Dutch first
  • English first
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English first
Hong Kong, China
1 review
2 of 5 stars Reviewed yesterday NEW

I've stayed at this hotel since over 15yrs ago, and this is my 1st visit after the previous renovation. Unfortunately, I'm overall not too impressive on this stay in 2 days ago. Poor breakfast place management and quality but lots of choice, like 3 stars hotel. The pillow quality is poor like 3 star hotel.

Review collected in partnership with shangri-la.com

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Boca Raton, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Pay no attention to any of the other reviews posted here that does not praise this hotel to the max. I've been coming here for years and have never been disappointed at all. Nothing beats Shangri-La "Club Level" rooms and service. 5 star all the way!!

Review collected in partnership with shangri-la.com

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Allan S, Thanks very much for choosing Shangri-La Hotel, Shenzhen again and sharing your valuable feedback on our hotel page. We truly appreciate your recognition and appraisal on our genuine Shangri-La hospitality. It is also great to have you as one of our guests. We look forward to delighting you again on your next visit. Warmest regards, George Baird More

Grimstad, Norway
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is located next to LuoHu railwaystation with shops of any kind in the nabourhood,from the really posh "hot coture" to a big "bargain senter" across the street. I had a great stay at "Club floor"for six days in August/September -14. If I'll go back to Shenzhen again I will for sure book this hotel over again!

Review collected in partnership with shangri-la.com

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Gro R, Thank you very much for staying with us at Shangri-La Hotel, Shenzhen and we are excited to learn that you will visit us again on your next trip. Your kind comments on our convenient location and great club floor are highly appreciated, and we strive to delight you again with our warm Shangri-La hospitality. Warmest regards, George... More

Melbourne
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Each time my friends and I return to this hotel, it is always a satisfying experience. From the moment you enter the lobby, you are warmly greeted by staff. Same as our previous two visits, we checked in to the Horizon Club level. We feel it is worth the extra cost. The rooms - although a little dated - are... More

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear kayyzee, Thank you so much for choosing Shangri-La Hotel, Shenzhen again as your residence and sharing your satisfying experience with us. Your kind comments on our convenient location, comfortable rooms, and the hospitable staff are truly appreciated. We are sincerely looking forward to delighting you again with our genuine Shangri-La hospitality in your next visit. Warmest regards, George Baird More

Shenzhen, China
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at the shangri-la hotel at first,it was a nice hotel and enjoyed afternoon high tea in the lobby lounge,Expecally, it was very close to hongkong,and delicious food and all staff were very polite.I was glad to meet james in the lobby lounge ,he was very friendly.This was a worthy choice of hotel!

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear he z, Thank you for staying at Shangri-La Hotel, Shenzhen and recommending it to be a worthy choice. We are so glad to know that you enjoyed our delicious food, superb location, and the friendly services delivered by our attentive staff. We are looking forward to welcoming you back in the near future. Best regards, George Baird More

Oakville, Canada
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 15, 2014

The Horizon Club Floors have professional service with check in, breakfast, tea time and late afternoon canapé, wines, beers all included. Within 2 blocks' proximity to Luohu border, train station, subway line and bus connections. Clean, luxurious and spacious lobby. I would definitely return to Shenzhen and stay at the Shangri-La.

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear traveler5959, Thank you very much for staying at Shangri-La Hotel, Shenzhen and sharing your delightful experience on our TripAdvisor page. Your recognition regarding our professional service, convenient location and luxurious lobby is truly appreciated and we look forward to welcoming you back soon. Best regards, George Baird More

Macau Region, China
1 review
5 of 5 stars Reviewed August 14, 2014

Excellent hotel to stay in Shenzhen. Very polite people, very convenient location and excellent food and room services. Very interesting happy hour, high tea and massage is included in the up-grade room.

Review collected in partnership with shangri-la.com

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Rui R, Thanks for choosing Shangri-La Hotel, Shenzhen as your residence and sharing your valuable feedback with us. We are so glad to hear that you liked our service, location, food as well as the room benefits. We hope to delight you again with our hospitality on your next visit. Best regards, George Baird More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 11, 2014

We stayed at the Shangri-La on our recent trip and really enjoyed ourselves. After coming from a tiny, overpriced room in Hong Kong we were relieved to come to this hotel. We upgraded for an extra $70AUD a night (although when we checked in we were told it was $70AUD in total. The upgrade was definitely worth it though -... More

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Gidget88, Thanks so much for staying at Shangri-La Hotel, Shenzhen and sharing your wonderful experience with us. It is our great pleasure to satisfy you with our attentive service, well equipped room, great food and convenient location. We are also thrilled to know that you had an enjoyable and memorable trip here in Shenzhen. We are looking forward to... More

Senior Contributor
27 reviews 27 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 11, 2014

Upon arrival we were offered membership of the Horizon Club , min cost not much more than paying for breakfast . We got access to the free Breakfast in the club and a room upgrade . Nice hotel all you need , built right on the boarder , on the train station to HK . We are only here 12... More

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Michael S, Thank you for choosing Shangri-La Hotel, Shenzhen as your residence in Shenzhen. We are glad to learn that you had an enjoyable experience with our Horizon Club Lounge services, room and convenient location. Your positive feedback is highly appreciated and we hope to serve you again in the near future. Best regards, George Baird More

Sacramento, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 6, 2014

I just stayed there for about 6 nights. The location is excellent but the hotel needs to be remodeled especially the rooms. It is such an old room and feels not clean at all. It is not fit for a Shangri-La Brand. The restaurant is good and I enjoyed dining there. People are friendly.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Paul G, Thanks so much for staying with us at Shangri-La Hotel, Shenzhen. We are pleased to learn that you like our restaurant and friendly staff while your concerns regarding the room is also well noted. We are looking forward to welcoming you back on your next trip. Best regards, George Baird More

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Additional Information about Shangri-la Hotel Shenzhen

Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
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Also Known As:
Shangri La Hotel Shenzhen

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