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Shangri-la Hotel Shenzhen

#31 of 2,160 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
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Rest & Respite Package
Shangri-la Hotel Shenzhen
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Ranked #31 of 2,160 Hotels in Shenzhen
Certificate of Excellence
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1,848 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1848)
  • Mar-May only
    (473)
  • Jun-Aug only
    (540)
  • Sep-Nov only
    (470)
  • Dec-Feb only
    (365)
All months
Rochester, NY
Level Contributor
145 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were fortunate to stay on the concierge floors. The rooms were large, the wireless fast, and we were able to walk from the train station (despite the crushing heat of July). I stayed a while ago in the Shangri-La Pudong in Shanghai and this hotel was every bit as good. Superb breakfast.

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear jlle, Thank you for choosing to stay with us. It's great to know that our service and location met your expectations, and we are truly proud for your kind and valuable comments on Shangri-La Hotel, Shenzhen. We look forward to seeing you again on your next trip Yours sincerely George Baird More 

Hong Kong, China
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is my first Shangri-la hotel in CHINA. Located in the downtown of ShenZhen. Near the Luohu Checkpoint and railway station. The only problem is the room is too small and old. One more thing, as the Diamond member I don't have any room upgrade when I check in. I can't believe that.......

Review collected in partnership with shangri-la.com

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George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear KKNONG, Thanks a lot for staying at Shangri-La Hotel, Shenzhen. It gives us great pleasure to provide you with Shangri-La hospitality. And we are thrilled to know that our location delighted you. We feel much grateful for your kind and valuable advise for our rooms and service. We look forward to welcome you back and impress you with a... More 

Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I greatly recommend this Hotel to whoever stays in Shenzen. Great location, Beutiful Hotel, Great Room, Comfortable bed, very clean, great service, Very good western breakfast.. 1 Minute from Lohu train station to Hong Kong. Best Air condition anyone can ask...

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Ehudineze, Thank you very much for staying in Shangri-La Hotel, Shenzhen. We are delighted to know that you had an excellent experience at our hotel. It's encouraging to see that you are satisfied with our location, room, and service. We look forward to your next stay with us experiencing our Shangri-La hospitality! George Baird More 

Kuala Lumpur, Malaysia
Level Contributor
76 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Its a rather Jaded hotel in need of a renovation. However everything else is nice and cosy Its near the train station and 5 mins walk to HK across the border. Service quality is fast and efficient Lounge Staff are extremely helpful and friendly. Internet speed was acceptable.

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear WKKL, Thanks a lot for you choosing to stay at Shangri-La Hotel, Shenzhen. We are happy to know you are satisfied with our location, service quality and staff .We are also very grateful for your kind and valuable suggestions. We look forward to welcoming you back soon. Best regards George Baird More 

Cape Town Central, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Did a prepayment for accommodation and hotel confirm receipt and at check in it was not known.... After a 32 hour flight it was very frustrating and with limited communication in English to take orders in restaurants or to speak to front desk is just not international standards. Spa needs to look at international standards. However had a pleasant stay... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear South_AfricanLuxury, Thank you for choosing to stay with us, its great to know you had a pleasant experience at our Champs and staying in our guest rooms. We appreciate your comments on our colleagues communication skills, and we will intensify our training in this area. We look forward for your return to see our improvement next time! George Baird More 

Brisbane
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Just a great hotel in typical Shangri-la efficiency. Well located with nothing too far away.. good shopping and restaurants within walking distances and a good inflow of taxis to get you where you need to go quickly. Staff extremely helful and Horizon club floors well worth the extra.

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Hong Kong
1 review
5 of 5 stars Reviewed June 23, 2015

Having stayed several times at this hotel I have always found the standards of the staff and rooms to be excellent. The staff are very attentive and helpful without being too pushy. The position ironing of the hotel to good shopping, trains etc is fantastic. The rooms in the Horizan club were of a reasonable size for a standard room(300... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear michael-a-turner03, Thank you for choosing Shangri-La Hotel, Shenzhen. We are glad to know that you had an enjoyable stay with us, we also appreciate your comments in regards to our rooms and food at our hotel. We are looking forward to welcoming you back on you next visit. Best regards George Baird More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 20, 2015

This is a great luxury hotel for Westerners. It's a bit more pricey that other, similar hotels in Luohu District but worth the spend. Aside from being literally across the street from Hong Kong (and crossing could not be either both ways), the hotel is clean and has friendly service staff, most of whom have a working knowledge of English... More 

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Bruce K, Thank you for staying with us. We are thrilled to know that you had a great experience at our hotel. As you mentioned, we have a great location in Shenzhen, and happy to know our excellent staff provided quality service anytime, anywhere. We look forward for your future visit to Shangri-La Hotel, Shenzhen. Best regards George Baird More 

Honolulu, Hawaii
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

Absolutely the best place to stay while in Shenzhen. Outstanding service. Outstanding accommodations. Very attentive staff. Excellent location; easy walking distance to shopping. Would certainly recommend staying at this property!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear PaulLaderta, Thank you very much for choosing Shangri-La Hotel, as your accommodation in Shenzhen . It's delightful to see that you enjoyed your stay at our hotel, and we are happy to know our location and the service provided by our staff thrilled you. We look forward to having another chance to delight you with our Shangri-La's hospitality. Best... More 

Singapore, Singapore
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 18, 2015

1. Breakfast at Coffee Garden. Food variety reduce significantly, food finished in the middle of breakfast time, and no food top up. Asking chef and being treated transparent - they either busy joking and talking among themselves or just ignore you. 2. Hot water not working in bath room. Called technician, can't fix and claim need to check downstairs -... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear TheGreatAlexander: Please accept our sincere apology for your disappointing experience during your recent stay. We was deeply concerned to learn that your staying experience is not according to the level that you expected. We would appreciate if you could provide more details via e-mail at slz@shangri-la.com so we may investigate and follow up accordingly. Looking forward to fulfilling your... More 

Hotel Review Summarization

What travelers say

  • Horizon club(9)
  • Train station(8)
  • Very friendly(3)
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179 photos of this hotel

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Hotel & grounds (20)
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Dining (8)
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Other (75)

Management photos: Courtesy of the property manager

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Dining (6)
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Hotel & grounds (3)
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Other (6)
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