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The St. Regis Shenzhen

#12 of 2,160 Hotels in Shenzhen
Certificate of Excellence
73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
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The St. Regis Shenzhen
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169 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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English first
  • All months
    (169)
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    (53)
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    (45)
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    (31)
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    (40)
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New York City, New York
5 of 5 stars Reviewed 2 days ago NEW

This hotel is situated on the very top floor of the KK100 Building, currently the tallest in the city. The service was impeccable and the staffs' English skills were excellent, which was a huge relief being that most people in Shenzhen don't speak English. I got a deluxe city view on floor 76 overlooking the border shared by China and... More 

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Hong Kong, China
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed here many times this year on short business trips. Pluses - location, large rooms, good facilities, staff. It's next to a mall with plenty of food choices, and there is a metro station too. It's halfway between Futian and Luohu, so access to either is good. Rooms are large and well equipped, including electrically operated blackout blinds.... More 

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Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Outside the up and coming Futian district I would say this is the best place to stay in Shenzhen. Close to Louhu and Hua qiang bey if you're there to get business done. The checkin itself is an experience. Be sure to have the afternoon tea.

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03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in near future. More 

hong kong
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

To start off - Location is perfect as near HK border, near shopping, next to a good mall and next to MTR. Service was top notch and very responsive. English was not great amongst many of the staff but that was not an issue as they they made up for it in trying hard and smiling. The views are a... More 

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03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The overall property are well design and managed. Stayed at the 79th floor, fantastic view. Rooms are equally good with all types of amenities and great bedding experience. Only a security concern. The reception did not verify my identification when I ask them to check my key card for the room no. Also the internet speed very slow. Other than... More 

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03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. The Stregis Shenzhen ensure to provide our staffs proper training constantly in order to offer guests uncompromising service. Moreover, the butler service is our signature service. We sincerely look forward welcoming your next visit in near future. More 

Kuala Lumpur
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Stayed for 3 days 2 nights. It was THE WORST hotel service I have ever encountered so far. Being a frequent traveller and regular in St. Regis, FS and Pen around the world, not to mention the usual other 5 star hotels or even 4 stars. This hotel service level is below par than a 2 or 3 stars or... More 

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Shenzhen, China
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 24, 2015

We were at the 82nd floor facing Hong Kong wetlands and mountains. The room was not big but very comfy. Our butler, Carrie, was extremely nice with us. We tried the swimming pool at the 75th floor, it's very well designed so when you swim you only see the green tips of Hong Kong mountains which gives a very relaxing... More 

Was this review helpful? Yes
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

1 review
5 of 5 stars Reviewed May 30, 2015

I remember seeing this hotel being built when I was in SZ and said to myself then, "I will stop in that hotel one day" Well this has got to be one of the best hotels I have stopped in on all my travels around the world. From the moment we stepped through the ground floor lobby door. This was... More 

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Terrence G, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 29, 2015

I have stayed here in 2013 for a business trip.. Hotel floor starts from 23rd floor.. Below that are offices and commercial establishments... Very overdone interiors can be seen in the entire property... Staff are efficient and their evening high tea service is worth trying..

Was this review helpful? Yes 1
Terrence G, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 21, 2015

Amazing hotel really great location. it is the tallest building in the area. great platinum benefits.service was lacking in that not everyone spoke English. Breakfast was amazing. the bar on the 100th floor is awesome!!

Was this review helpful? Yes
Terrence G, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

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