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The St. Regis Shenzhen

5.0 of 5 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
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Certificate of Excellence 2014
The St. Regis Shenzhen
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The St. Regis Shenzhen
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130 reviews from our community

Traveler rating
    84
    29
    10
    5
    2
See reviews for
9
21
4
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shanghai, China
Top Contributor
159 reviews 159 reviews
135 hotel reviews
133 helpful votes 133 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Yes it is a nice hotel but nothing more. It is way overpriced there are a few good luxury hotels in shenzhen like the Langmam with better service newer rooms and genuine caring staff. The room had a stale smell the furniture and decore need to be updated the carpet was filthy Won't go back. Check in and out took... More

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Berlin, Germany
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A great luxury hotel with great and attentive service. Well designed and furnished rooms with wonderful views. Afternoon tea selection though can be improved, the cakes offered are average and not very varied compared to many other same level properties. Front desk staff and guest relations, very smiling, welcoming and great service attitude.

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More

Los Angeles, California, United States
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When I'm in Shenzhen, the St. Regis is my home away from home. Amazing views, attentive staff makes this my ONLY choice for Shenzhen stays! My family and I booked 11 rooms last year and everyone raves about our stay.

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More

Suzhou, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I only spent 1 night here for a customer meeting and diner on Friday night. Too bad we arrived late - 19:00 but anyway, the buffet food is great, The room is luxury. In the morning I went to the 30m pool on the 75th floor with view over the rice fields and the City (+ Hong Kong). Because of... More

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you for choosing to stay at The St. Regis Shenzhen and sharing your pleasant experience with us. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in near future. More

Orlando, Florida
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 6, 2014

One of the best hotels I stayed! Excellent wine list! Amazing place and warm people. Definitely we will come back!. Very good restaurant with delicious food and very good and extensive wine list. Very attentions reception and great service!

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your stay experience and precious comments with us. We are very proud to have made your stay comfortable and delighted. We do really hope to welcome you again at The St. Regis Shenzhen for your bespoke journey at St. Regis. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2014

St Regis hotel is on top of the tallest tower in Shenzhen. The views are spectacular. We are assigned a butler serving our needs and stationed closed by. Any drinks needed was served very prompt. The room is equipped with state of the art technologies. It has an ipad which could function as a control panel to control everything in... More

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your stay with us and your compliment is very much appreciated. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming you back in the near future! More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014 via mobile

First time staying at this hotel. Beautiful room . I loved the bed and the bathroom. The spa setting on the bathroom wall dims the room and turns on spa music. Really cool. The sound system was B and O. High quality. The connector for the stereo is an apple 30 pin connector and needs to be updated to the... More

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for taking the time to provide us with the feedback about your stay with us. We apologise for the inconveniences you went through at our hotel. We will continuously ensure that proper training is provided to our associates and we sincerely look forward welcoming your next visit in near future. More

New York, New York, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 11, 2014

Who would not want to stay in a hotel that towers over exhorting shenzhen? My room was on the 86th floor!! The seeing is spectacular. The building is amazing. The service is just fair. I start by saying that the reception service is fabulous. Baggage: the bellman are disorganized. They could not separate the bags of our 3 rooms. It... More

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your experience on your recent stay with us. We sincerely apologies for you inconvenient experience at our hotel. The hotel management team have been notified, and they will contact your latter. We look forward to welcoming you back in the soon future. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2014

I stayed there for 2 days to have our honeymoon there. The hospitality is super and we have assigned butler to take care our needs. An experience to stay at high level and the hotel room is comfortable.

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in near future. More

Santa Clara, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

I regular stay at this hotel for work - usually 6-9 times per year. It's at the top of Shenzhen's tallest building (at least as of today), so you get great views of the surrounding area from every single room. I'll be honest - service in China isn't exactly world-class, but the St. Regis staff is pretty good. Well trained,... More

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. And we tried our best to ensure the hotel's guests are provided with the renowned... More

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Additional Information about The St. Regis Shenzhen

Address: 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
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