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The St. Regis Shenzhen

#9 of 2,143 Hotels in Shenzhen
Certificate of Excellence
73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
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The St. Regis Shenzhen
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The St. Regis Shenzhen
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155 reviews from our community

Traveler rating
    101
    34
    11
    6
    3
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25
5
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Pittsford, New York
Top Contributor
115 reviews 115 reviews
59 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

6 nights recently on business in bustling Shenzhen, China, just across border from Hong Kong, in the KK Tower of Shenzhen, at this writing 13th tallest skyscraper in the world. The St. Regis Shenzhen occupies Floors 75 to the top (104) Perhaps the only disadvantage is the long elevator ride from the ground entrance, to the true lobby on 96F... More 

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Terrence G, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Hong Kong
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Husband and I wanted a quick weekend away from Hong Kong with our toddler. We chose the St. Regis due to it's proximity to Lowhu train station and for it's pool (to entertain our child). After a quick ten minute ride from the train station we arrived at the hotel and immediately welcomed by their warm and friendly staff. The... More 

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Terrence G, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Minneapolis, MN
Top Contributor
63 reviews 63 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I loved staying at the St Regis, it is definitely one of, if not the best, hotel in Shenzhen. Check in is on the 96th floor and rooms are also high up. The view from the floor to ceiling windows is incredible, you can see the entire city. The Italian restaurant is pretty good and the hotel filters all of... More 

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Terrence G, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

Toronto, Canada
Top Contributor
74 reviews 74 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I like this hotel because of their service and the room layout. I got the duplex 2 floor room. When I walk in , the full glass view of the city and the park is great. I can see the whole Shenzhen .....the room is well prepare for check in and I like their stationary set box !! This is... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

Mexico City, Mexico
Top Contributor
118 reviews 118 reviews
104 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel floors were high above the sky. In the room, I can enjoy the good view even in the bathroom and toilet. Unfortunately during my stay the weather was not good and I didn't see anything from my room. The lighting of the bathroom changed when you turn on the TV in the bathroom. I also like the layers... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, thank you for sharing your experience on your recent stay with us. Our property does not offer complimentary internet, unless if it’s a Platinum guest where they can choose as one of the option. Complimentary internet is currently provided to our SPG members as part of their benefit option. The Hotel has a IT technician on duty to... More 

Havana, Ciudad de la Habana, Cuba
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2015

Very luxury and very nice employees. In Lou Ju area of Shenzhen y the 4th tallest building in China. Excelent views and very nice employees. Kind and very quickly attemption. Also e very tasty western food. A perfect stay for bussines.

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your experience on your recent stay. The St. Regis provided proper training to our associates, so that they could provide more considerate and uncompromising service to guests. We look forward to welcoming back in near future. More 

Germany
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 18, 2015

We stayed in St. Regis Shenzhen for the first time. It was such a wonderful stay. The hotel is so beautiful in the high building over skyline of the Shenzhen city. It located in a convenient location, connected to the big shopping mall and subway. When we arrived hotel, bellman assisted us with all our luggage. Reception area is on... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 16, 2015

if u plan a trip to Shenzhen, and u are budgeting USD300 a night hotel. I strongly recommend this hotel. the tallest hotel in Shenzhen, 13th in the world. the hotel reception set at 96th floor. u can walk along 96th floor to enjoy the great view of Shenzhen city. u can notice the border of Shenzhen and Hongkong. it... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. The Stregis Shenzhen ensure to provide our staffs proper training constantly in order to offer guests uncompromising service. We sincerely look forward welcoming your next visit in near future. More 

Miami Beach, Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 of 5 stars Reviewed February 10, 2015

If you like sophistication, design, service, and above all luxury. Stay here! I've stayed here the last 4 times I visited Shenzhen. I could not think of another hotel while in shenzhen. With AMEX Plantinum upgrade I always get the room I've come to expect. The buffet is amazing, and again the service is what you come to expect from... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Manchester
Contributor
18 reviews 18 reviews
11 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed January 19, 2015

Stayed in this hotel for 3 nights (paid for 4!) on a business trip in December 2014. I'd recommend business travellers to look elsewhere. While the hotel is undeniably spectacular we felt like it was something of a prison up on the 70+ floor. The staff tried to be helpful but ended-up being over-bearing and omni-present. Food was mediocre and... More 

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for taking the time to provide us with the feedback about your stay with us. We apologize for the inconveniences you went through at our hotel and our management team have been notified. The St. Regis Shenzhen will continuously ensure that proper training is provided to our associates including the language skill. Moreover, we will ensure... More 

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