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The St. Regis Shenzhen

5.0 of 5 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
The St. Regis Shenzhen
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The St. Regis Shenzhen
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142 reviews from our community

Traveler rating
    92
    31
    11
    6
    2
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10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
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Manchester
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed in this hotel for 3 nights (paid for 4!) on a business trip in December 2014. I'd recommend business travellers to look elsewhere. While the hotel is undeniably spectacular we felt like it was something of a prison up on the 70+ floor. The staff tried to be helpful but ended-up being over-bearing and omni-present. Food was mediocre and... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for taking the time to provide us with the feedback about your stay with us. We apologize for the inconveniences you went through at our hotel and our management team have been notified. The St. Regis Shenzhen will continuously ensure that proper training is provided to our associates including the language skill. Moreover, we will ensure... More 

Beijing, China
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I’ve stayed here twice on business trips and this is one of my favorite hotels in Asia. The hotel itself occupies the top levels of the highest skyscraper in Shenzhen, and the rooms have gorgeous views of the city below, no matter which direction. Rooms are new and spotlessly maintained. Staff is extremely helpful and fully bilingual. The breakfast buffet... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

everything is good in this hotel except the time it took to check in . i think they are severely understaffed. they were too many people checking in and checking out at the same time but there were only 2 people manning the desks. I had to wait for almost 45 mins. i expected efficient and fast service considering it's... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and we are appreciating you to provide us this sincerely advisement. Meanwhile we apologize for keeping you wait when you checked in. Our management team will be informed and continuously ensure to improve this issue. We sincerely look forward welcoming your next visit in near future. More 

Hong Kong, China
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 19, 2014

The St. Regis Hotel Shenzhen is simply awesome. From the hotel itself to the services, everything was top-notch. This is the best hotel i have stayed in till now. The state-of-the- art rooms are spacious and gorgeous with with stunnnig view of the city. The check-in / check-out was very smooth, the staffs were all very friendly and the services... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. According to our policy from Asia Pacific headquarters for Starwood Hotels & Resorts, we will provide our SPG member free Wifi from 2nd Feb 2015 if you make a reservation via digital channel such as SPG. COM,... More 

Sao Paulo, SP
Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 10, 2014 via mobile

I had a long trip around China, mainly staying at SPG hotels, and this simply the best hotel i've stayed. amazing views, excellent team, with outstanding english, the lobby is an art work, worth staying looking at. Breakfast was perfect, with the chef walking around all tables and buffet offering his help. One of the tallest buildings in Shenzhen, close... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

cktng
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 9, 2014

Stayed there for only 1 night on a business trip. Check in was smooth and was upgraded even though I am not a SPG member. Nice gesture. Was asked if I would like to buy a dining package and I agreed after some thought. Was also asked if I would like to sign up for SPG membership. I replied that... More 

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable. We will inform related deparment about the SPG membership issue. Moreover, our hotel will continou to provide housekeeping appropriate traning so that to improve the rooms' cleanliness. Looking forward... More 

China
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 5, 2014

The hotel is located right next to KK mall, a subway stop and a few other malls not too far away. It's extremely luxurious and located on the top floors of one of the tallest buildings in Shenzhen. The rooms are comfortable and very opulent with fabulous views of the city from the bedroom and bathroom. My only complaint is... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay. We apologize that you did not have a pleasant ambience during your stay. We will strengthen our control of guests flow at lobby in order to ensure all the guests stay in our hotel could experience a private and relax ambience. In addition, Hotel will continue to ensure... More 

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2014

Stayed in this hotel again for three nights this week. Everything is as good as before. The room, view and service are all excellent. Tried the Italian Resturant Elba this time. My soup and pasta is fine, while the portion of my friend's risotto is too small. The price is of course high. It costs RMB1000 for two persons each... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

Brisbane, Australia
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 19, 2014

As my title suggests, I didn't enjoy Shenzhen. However, I'm not going to spend my whole review criticising the city, I'd rather prefer everyone decide for themselves. That being said, The St. Regis on the top levels of KK100 made my weekend. Some reviewers mentioned that there was a lack of staff that spoke English. I cannot corroborate these comments,... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable. The St. Regis Shenzhen ensure to provide our associates proper traning including English skill. We are looking forward to welcoming you back with us at The St. Regis Shenzhen... More 

London, United Kingdom
Top Contributor
73 reviews 73 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 14, 2014

Checking in on the 96 floor , staying in a room on the 81st floor and diner on the 99th floor , ones expectations are somewhat blown away! Service is 1st class and clearly the St Regis staff training program has paid off. Whilst the vast majority of the stay was excellent no turndown service was offered on the 1st... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We apologize that you did not have perfect experience during your stay. Thank you for you kind advices and we will continuously pay more attention on the details. The St. Regis Shenzhen will also ensure that appropriate training is provided to our associates and we will... More 

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Additional Information about The St. Regis Shenzhen

Address: 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
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Hotel Style:
#8 Romantic Hotel in Shenzhen
#11 Spa Hotel in Shenzhen
#11 Business Hotel in Shenzhen
#12 Luxury Hotel in Shenzhen
#107 Best Value Hotel in Shenzhen

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