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The St. Regis Shenzhen

5.0 of 5 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
The St. Regis Shenzhen
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The St. Regis Shenzhen
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138 reviews from our community

Traveler rating
    90
    31
    10
    5
    2
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10
22
4
62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Chinese (Simplified) first
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Sao Paulo, SP
Contributor
16 reviews 16 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had a long trip around China, mainly staying at SPG hotels, and this simply the best hotel i've stayed. amazing views, excellent team, with outstanding english, the lobby is an art work, worth staying looking at. Breakfast was perfect, with the chef walking around all tables and buffet offering his help. One of the tallest buildings in Shenzhen, close... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

cktng
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed there for only 1 night on a business trip. Check in was smooth and was upgraded even though I am not a SPG member. Nice gesture. Was asked if I would like to buy a dining package and I agreed after some thought. Was also asked if I would like to sign up for SPG membership. I replied that... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable. We will inform related deparment about the SPG membership issue. Moreover, our hotel will continou to provide housekeeping appropriate traning so that to improve the rooms' cleanliness. Looking forward... More 

China
Contributor
19 reviews 19 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is located right next to KK mall, a subway stop and a few other malls not too far away. It's extremely luxurious and located on the top floors of one of the tallest buildings in Shenzhen. The rooms are comfortable and very opulent with fabulous views of the city from the bedroom and bathroom. My only complaint is... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay. We apologize that you did not have a pleasant ambience during your stay. We will strengthen our control of guests flow at lobby in order to ensure all the guests stay in our hotel could experience a private and relax ambience. In addition, Hotel will continue to ensure... More 

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in this hotel again for three nights this week. Everything is as good as before. The room, view and service are all excellent. Tried the Italian Resturant Elba this time. My soup and pasta is fine, while the portion of my friend's risotto is too small. The price is of course high. It costs RMB1000 for two persons each... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As my title suggests, I didn't enjoy Shenzhen. However, I'm not going to spend my whole review criticising the city, I'd rather prefer everyone decide for themselves. That being said, The St. Regis on the top levels of KK100 made my weekend. Some reviewers mentioned that there was a lack of staff that spoke English. I cannot corroborate these comments,... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable. The St. Regis Shenzhen ensure to provide our associates proper traning including English skill. We are looking forward to welcoming you back with us at The St. Regis Shenzhen... More 

London, United Kingdom
Top Contributor
64 reviews 64 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Checking in on the 96 floor , staying in a room on the 81st floor and diner on the 99th floor , ones expectations are somewhat blown away! Service is 1st class and clearly the St Regis staff training program has paid off. Whilst the vast majority of the stay was excellent no turndown service was offered on the 1st... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We apologize that you did not have perfect experience during your stay. Thank you for you kind advices and we will continuously pay more attention on the details. The St. Regis Shenzhen will also ensure that appropriate training is provided to our associates and we will... More 

Singapore
Top Contributor
58 reviews 58 reviews
36 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 11, 2014 via mobile

This luxury hotel offers a panoramic view of Shenzhen. The view from the room is simply awesome. The hotel is connected directly to KK mall & grand theatre metro station. The signature butler service is a great addition to the experience. Overall a very satisfactory stay.

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud that you could enjoy our signature butler service. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services.We look forward to welcoming back in near future. More 

Shanghai, China
Top Contributor
164 reviews 164 reviews
140 hotel reviews
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed October 23, 2014

Yes it is a nice hotel but nothing more. It is way overpriced there are a few good luxury hotels in shenzhen like the Langmam with better service newer rooms and genuine caring staff. The room had a stale smell the furniture and decore need to be updated the carpet was filthy Won't go back. Check in and out took... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, we do apologies for the inconsistency in our services provided to you during your stay. Your comments and feedback are important to us, it is an opportunity for us to improve in the future. The hotel will continuously ensure that our associates pay attention to the finest details and continue to provide each guest with a memorable experience.... More 

Berlin, Germany
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 1, 2014

A great luxury hotel with great and attentive service. Well designed and furnished rooms with wonderful views. Afternoon tea selection though can be improved, the cakes offered are average and not very varied compared to many other same level properties. Front desk staff and guest relations, very smiling, welcoming and great service attitude.

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

Los Angeles, California, United States
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 23, 2014

When I'm in Shenzhen, the St. Regis is my home away from home. Amazing views, attentive staff makes this my ONLY choice for Shenzhen stays! My family and I booked 11 rooms last year and everyone raves about our stay.

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

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Additional Information about The St. Regis Shenzhen

Address: 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
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Hotel Style:
#7 Romantic Hotel in Shenzhen
#8 Business Hotel in Shenzhen
#10 Spa Hotel in Shenzhen
#11 Luxury Hotel in Shenzhen
#112 Best Value Hotel in Shenzhen

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