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The St. Regis Shenzhen

#12 of 2,143 Hotels in Shenzhen
Certificate of Excellence
73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
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The St. Regis Shenzhen
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The St. Regis Shenzhen
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149 reviews from our community

Traveler rating
    97
    32
    11
    6
    3
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25
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69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • Chinese (Simplified) first
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  • French first
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Mexico City, Mexico
Top Contributor
116 reviews 116 reviews
102 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel floors were high above the sky. In the room, I can enjoy the good view even in the bathroom and toilet. Unfortunately during my stay the weather was not good and I didn't see anything from my room. The lighting of the bathroom changed when you turn on the TV in the bathroom. I also like the layers... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, thank you for sharing your experience on your recent stay with us. Our property does not offer complimentary internet, unless if it’s a Platinum guest where they can choose as one of the option. Complimentary internet is currently provided to our SPG members as part of their benefit option. The Hotel has a IT technician on duty to... More 

Havana, Ciudad de la Habana, Cuba
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very luxury and very nice employees. In Lou Ju area of Shenzhen y the 4th tallest building in China. Excelent views and very nice employees. Kind and very quickly attemption. Also e very tasty western food. A perfect stay for bussines.

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your experience on your recent stay. The St. Regis provided proper training to our associates, so that they could provide more considerate and uncompromising service to guests. We look forward to welcoming back in near future. More 

Germany
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 18, 2015

We stayed in St. Regis Shenzhen for the first time. It was such a wonderful stay. The hotel is so beautiful in the high building over skyline of the Shenzhen city. It located in a convenient location, connected to the big shopping mall and subway. When we arrived hotel, bellman assisted us with all our luggage. Reception area is on... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 16, 2015

if u plan a trip to Shenzhen, and u are budgeting USD300 a night hotel. I strongly recommend this hotel. the tallest hotel in Shenzhen, 13th in the world. the hotel reception set at 96th floor. u can walk along 96th floor to enjoy the great view of Shenzhen city. u can notice the border of Shenzhen and Hongkong. it... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. The Stregis Shenzhen ensure to provide our staffs proper training constantly in order to offer guests uncompromising service. We sincerely look forward welcoming your next visit in near future. More 

Miami Beach, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 10, 2015

If you like sophistication, design, service, and above all luxury. Stay here! I've stayed here the last 4 times I visited Shenzhen. I could not think of another hotel while in shenzhen. With AMEX Plantinum upgrade I always get the room I've come to expect. The buffet is amazing, and again the service is what you come to expect from... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Manchester
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed January 19, 2015

Stayed in this hotel for 3 nights (paid for 4!) on a business trip in December 2014. I'd recommend business travellers to look elsewhere. While the hotel is undeniably spectacular we felt like it was something of a prison up on the 70+ floor. The staff tried to be helpful but ended-up being over-bearing and omni-present. Food was mediocre and... More 

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for taking the time to provide us with the feedback about your stay with us. We apologize for the inconveniences you went through at our hotel and our management team have been notified. The St. Regis Shenzhen will continuously ensure that proper training is provided to our associates including the language skill. Moreover, we will ensure... More 

Beijing, China
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 7, 2015

I’ve stayed here twice on business trips and this is one of my favorite hotels in Asia. The hotel itself occupies the top levels of the highest skyscraper in Shenzhen, and the rooms have gorgeous views of the city below, no matter which direction. Rooms are new and spotlessly maintained. Staff is extremely helpful and fully bilingual. The breakfast buffet... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 5, 2015

everything is good in this hotel except the time it took to check in . i think they are severely understaffed. they were too many people checking in and checking out at the same time but there were only 2 people manning the desks. I had to wait for almost 45 mins. i expected efficient and fast service considering it's... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and we are appreciating you to provide us this sincerely advisement. Meanwhile we apologize for keeping you wait when you checked in. Our management team will be informed and continuously ensure to improve this issue. We sincerely look forward welcoming your next visit in near future. More 

Hong Kong, China
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 19, 2014

The St. Regis Hotel Shenzhen is simply awesome. From the hotel itself to the services, everything was top-notch. This is the best hotel i have stayed in till now. The state-of-the- art rooms are spacious and gorgeous with with stunnnig view of the city. The check-in / check-out was very smooth, the staffs were all very friendly and the services... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. According to our policy from Asia Pacific headquarters for Starwood Hotels & Resorts, we will provide our SPG member free Wifi from 2nd Feb 2015 if you make a reservation via digital channel such as SPG. COM,... More 

Sao Paulo, SP
Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 10, 2014 via mobile

I had a long trip around China, mainly staying at SPG hotels, and this simply the best hotel i've stayed. amazing views, excellent team, with outstanding english, the lobby is an art work, worth staying looking at. Breakfast was perfect, with the chef walking around all tables and buffet offering his help. One of the tallest buildings in Shenzhen, close... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

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