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All 1,961 Shenzhen hotels

The St. Regis Shenzhen

5.0 of 5 Hotel   |   73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
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87%
Ranked #10 of 1,961 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
charlie182 Essen, Germany
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118 people have reviewed this hotel

Traveler rating
    75
    28
    10
    3
    2
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9
19
4
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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  • Any
English first
Essen, Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Amazing hardware, fantastic hospitality, I like the 'let's make it happen' attitude at the concierge desk and the discrete service provided by the butlers. Fine tea service in the spectacular setting of the drawing room, later enjoying 'that moment' with great cigar and my favorite single malt in the library... life is beautiful!

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Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed in this hotel a few times in the last couple year. Stayed there two nights again last week. It seems like the service problem at the beginning is gone. I still remember at the beginning the service was a joke. The manner of a waitress at the 95/F floor coffee shop was worse than a hawker on the street.... More

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in near future. More

Shenzhen, China
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Pros, 75-100 floors up Lots of Western staff iPad in the rooms to control everything BUTLER Six star hardware Amazing bathtub with TV Room prices Great food Cons, Food prices Area around the hotel is not great Futuristic dark heavy design Hotel is missing love Stay here for the experience, but if you need to stay longer than two weeks,... More

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Stella H, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for providing us with your feedback and your compliments on The St. Regis’s facilities and services. The Hotel will continue to ensure that we provide bespoke hospitality experiences, and continue to enhance our associate engagement with guests to build better emotional connection. We look forward to welcoming back in near future. More

Bakersfield, California
1 review
2 of 5 stars Reviewed June 23, 2014

I have been here for the past 4 years and notice the hotel condition in the room are not kept clean, buttons are also lose and toilet sit also not fix probably. Room and Coffee pot are also dirty. I think Sheraton management in "St. Regis" not doing there job. Nice location, but not good at maintaining the St. Regis... More

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Stella H, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, we sincerely apologize for the lack of attention to details in regards to room cleanliness and defects. Rest assured that this matter has been looked into immediately with department concerns to ensure that continuous efforts are put into maintaining our products and services. Our relevant Department Heads have taken immediate actions to rectify the listed defects in the... More

Guam, USA
Contributor
13 reviews 13 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 11, 2014

Beautiful hotel. I loved the decor and the bar served great cocktails. The room amenities were also unique and very enjoyable. Great location next to a nice mall with lots of international stores. Convenient Starbucks at the ground level lobby of the hotel. I was not impressed with the person who checked me in. I realize it was the night... More

Was this review helpful? Yes 1
Stella H, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your experiences with us. Please note that the Hotel is deeply concern with the not so positive experience on your arrival. We will ensure continuous training provided to our associates so that they could establish better engagement with guests. Please note that your comments have been updated to our Hotel’s profile system. We are... More

Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 23, 2014

The KK100 building is literally outside of the subway station which makes St.Regis an extremely conveniently located hotel. The hotel lobby is located on the 96th floor and we were offered a selection of teas upon arrival, not to mention the fact that both the check in and check out were swift and effortless. Our room which was located on... More

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Daisy L, Executive Office at The St. Regis Shenzhen, responded to this review

Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. Your kind words are very much appreciated and we look forward to welcoming you back with us at The St. Regis Shenzhen in soon future, and hopefully you could stay longer next time. More

Oslo, Norway
Top Contributor
57 reviews 57 reviews
20 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed May 9, 2014

My first experience with the top line brand of Starwood. I was not dissappointed. In this hotel they deliver the whole nine yards of luxury hospitality, wherever I found my self in the hotel I was always met with smiley and friendly teammembers ready to assist. My room was amazing, and given the hotel is located in the tallest building... More

Was this review helpful? Yes 1
Daisy L, Manager at The St. Regis Shenzhen, responded to this review

Dear guest, we appreciate your kind words and thank you for staying at The St. Regis Shenzhen. We are very proud to have made your stay a pleasant one, and look forward to welcoming you back in near future. More

London
Contributor
20 reviews 20 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 3, 2014

Clearly a high ranked 5 star hotel. We only stayed one night but were very well treated and enjoyed it. Arriving by taxi, we were greeted and immediately assisted with our luggage and shown to the lift. On arrival at the 96th floor, again greeted as the lift doors opened and shown to check in. Having completed formalities, helpfully shown... More

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Daisy L, Manager at The St. Regis Shenzhen, responded to this review

Dear gueat, thank you for choosing to stay at The St. Regis Shenzhen and sharing your pleasant experience with us. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in the near future. More

Zurich, Switzerland
Contributor
18 reviews 18 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 1, 2014

My second time coming here and once again I loved (almost) every aspect of my stay. This place is truly amazing value for slightly above 2krmb/night. Something similar in other parts of the world will cost you 3 times as much, at least. I have stayed at many 5 star hotels but this is one notch above them all, literally... More

Was this review helpful? Yes
Daisy L, Manager at The St. Regis Shenzhen, responded to this review

Dear guest, thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at The St. Regis Shenzhen in the future. More

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 23, 2014

As a SPG gold member, I got an enhanced corner room with views out of the showers and tub. Check in and out are seamless and easy. Their staff is always courteous and eager to assist ( there are even staff on hand to assist you to press the lift buttons). Needless to say, the views from the room is... More

Was this review helpful? Yes
Daisy L, Manager at The St. Regis Shenzhen, responded to this review

Dear guest, thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. Rest assured that we will inform the hotel team of your suggestion in order to make continuous progress, and we look forward to welcoming you back with us at The St. Regis Shenzhen in near future. More

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Additional Information about The St. Regis Shenzhen

Address: 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Shenzhen 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#9 Business Hotel in Shenzhen #9 Spa Hotel in Shenzhen #10 Luxury Hotel in Shenzhen #10 Romantic Hotel in Shenzhen #115 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 73rd to the 100th floor of Shenzhen’s tallest building and commands only the most impressive views from each of it’s elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, opposite the Shenzhen Stock Exchange, this exclusive urban hotel is the tallest St Regis in the world. With 297 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 7 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 
Number of rooms
290

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