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All 2,110 Shenzhen hotels

The St. Regis Shenzhen

5.0 of 5 Hotel   |   73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
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Ranked #10 of 2,110 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Andrew F New York, New York, United States
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123 people have reviewed this hotel

Traveler rating
    79
    28
    10
    4
    2
See reviews for
9
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53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
New York, New York, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Who would not want to stay in a hotel that towers over exhorting shenzhen? My room was on the 86th floor!! The seeing is spectacular. The building is amazing. The service is just fair. I start by saying that the reception service is fabulous. Baggage: the bellman are disorganized. They could not separate the bags of our 3 rooms. It... More

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your experience on your recent stay with us. We sincerely apologies for you inconvenient experience at our hotel. The hotel management team have been notified, and they will contact your latter. We look forward to welcoming you back in the soon future. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed there for 2 days to have our honeymoon there. The hospitality is super and we have assigned butler to take care our needs. An experience to stay at high level and the hotel room is comfortable.

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in near future. More

Santa Clara, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I regular stay at this hotel for work - usually 6-9 times per year. It's at the top of Shenzhen's tallest building (at least as of today), so you get great views of the surrounding area from every single room. I'll be honest - service in China isn't exactly world-class, but the St. Regis staff is pretty good. Well trained,... More

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. And we tried our best to ensure the hotel's guests are provided with the renowned... More

Hong Kong, China
Top Contributor
58 reviews 58 reviews
42 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Pros: The building is new with beautiful views over Shenzhen The staff we interacted with spoke good English (with the exception of the salon) Spa lighting and music in the bathroom Cons: Expensive Technology in the room didn't function - the ipad system was down and the telephone was barely operational. Hugely frustrating No SPG membership recognition, not even providing... More

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, We sincerely apologise that the Ipad control system is temporarily unavailable for guest’s usage. The Hotel is currently upgrading our control panel system, which will be equipped with faster and more efficient security device. The Hotel’s salon is managed and operated by a different operator, thus, their associates may not be able to converse in English. In the... More

Essen, Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Amazing hardware, fantastic hospitality, I like the 'let's make it happen' attitude at the concierge desk and the discrete service provided by the butlers. Fine tea service in the spectacular setting of the drawing room, later enjoying 'that moment' with great cigar and my favorite single malt in the library... life is beautiful!

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services.We look forward to welcoming back in near future. More

Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2014

Stayed in this hotel a few times in the last couple year. Stayed there two nights again last week. It seems like the service problem at the beginning is gone. I still remember at the beginning the service was a joke. The manner of a waitress at the 95/F floor coffee shop was worse than a hawker on the street.... More

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in near future. More

Shenzhen, China
Contributor
16 reviews 16 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 4, 2014

Pros, 75-100 floors up Lots of Western staff iPad in the rooms to control everything BUTLER Six star hardware Amazing bathtub with TV Room prices Great food Cons, Food prices Area around the hotel is not great Futuristic dark heavy design Hotel is missing love Stay here for the experience, but if you need to stay longer than two weeks,... More

Was this review helpful? Yes
Stella H, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for providing us with your feedback and your compliments on The St. Regis’s facilities and services. The Hotel will continue to ensure that we provide bespoke hospitality experiences, and continue to enhance our associate engagement with guests to build better emotional connection. We look forward to welcoming back in near future. More

Bakersfield, California
1 review
2 of 5 stars Reviewed June 23, 2014

I have been here for the past 4 years and notice the hotel condition in the room are not kept clean, buttons are also lose and toilet sit also not fix probably. Room and Coffee pot are also dirty. I think Sheraton management in "St. Regis" not doing there job. Nice location, but not good at maintaining the St. Regis... More

Was this review helpful? Yes
Stella H, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, we sincerely apologize for the lack of attention to details in regards to room cleanliness and defects. Rest assured that this matter has been looked into immediately with department concerns to ensure that continuous efforts are put into maintaining our products and services. Our relevant Department Heads have taken immediate actions to rectify the listed defects in the... More

Guam, USA
Contributor
13 reviews 13 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 11, 2014

Beautiful hotel. I loved the decor and the bar served great cocktails. The room amenities were also unique and very enjoyable. Great location next to a nice mall with lots of international stores. Convenient Starbucks at the ground level lobby of the hotel. I was not impressed with the person who checked me in. I realize it was the night... More

Was this review helpful? Yes 1
Stella H, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your experiences with us. Please note that the Hotel is deeply concern with the not so positive experience on your arrival. We will ensure continuous training provided to our associates so that they could establish better engagement with guests. Please note that your comments have been updated to our Hotel’s profile system. We are... More

Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 23, 2014

The KK100 building is literally outside of the subway station which makes St.Regis an extremely conveniently located hotel. The hotel lobby is located on the 96th floor and we were offered a selection of teas upon arrival, not to mention the fact that both the check in and check out were swift and effortless. Our room which was located on... More

Was this review helpful? Yes
Daisy L, Executive Office at The St. Regis Shenzhen, responded to this review

Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. Your kind words are very much appreciated and we look forward to welcoming you back with us at The St. Regis Shenzhen in soon future, and hopefully you could stay longer next time. More

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Additional Information about The St. Regis Shenzhen

Address: 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Shenzhen 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#8 Romantic Hotel in Shenzhen #8 Spa Hotel in Shenzhen #9 Business Hotel in Shenzhen #10 Luxury Hotel in Shenzhen #112 Best Value Hotel in Shenzhen
Hotel Class
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 73rd to the 100th floor of Shenzhen’s tallest building and commands only the most impressive views from each of it’s elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, opposite the Shenzhen Stock Exchange, this exclusive urban hotel is the tallest St Regis in the world. With 297 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 7 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 
Number of rooms
290

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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