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The St. Regis Shenzhen

5.0 of 5 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
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Certificate of Excellence 2014
The St. Regis Shenzhen
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The St. Regis Shenzhen
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147 reviews from our community

Traveler rating
    96
    31
    11
    6
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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Germany
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in St. Regis Shenzhen for the first time. It was such a wonderful stay. The hotel is so beautiful in the high building over skyline of the Shenzhen city. It located in a convenient location, connected to the big shopping mall and subway. When we arrived hotel, bellman assisted us with all our luggage. Reception area is on... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

if u plan a trip to Shenzhen, and u are budgeting USD300 a night hotel. I strongly recommend this hotel. the tallest hotel in Shenzhen, 13th in the world. the hotel reception set at 96th floor. u can walk along 96th floor to enjoy the great view of Shenzhen city. u can notice the border of Shenzhen and Hongkong. it... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. The Stregis Shenzhen ensure to provide our staffs proper training constantly in order to offer guests uncompromising service. We sincerely look forward welcoming your next visit in near future. More 

Miami Beach, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

If you like sophistication, design, service, and above all luxury. Stay here! I've stayed here the last 4 times I visited Shenzhen. I could not think of another hotel while in shenzhen. With AMEX Plantinum upgrade I always get the room I've come to expect. The buffet is amazing, and again the service is what you come to expect from... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Manchester
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed January 19, 2015

Stayed in this hotel for 3 nights (paid for 4!) on a business trip in December 2014. I'd recommend business travellers to look elsewhere. While the hotel is undeniably spectacular we felt like it was something of a prison up on the 70+ floor. The staff tried to be helpful but ended-up being over-bearing and omni-present. Food was mediocre and... More 

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for taking the time to provide us with the feedback about your stay with us. We apologize for the inconveniences you went through at our hotel and our management team have been notified. The St. Regis Shenzhen will continuously ensure that proper training is provided to our associates including the language skill. Moreover, we will ensure... More 

Beijing, China
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 7, 2015

I’ve stayed here twice on business trips and this is one of my favorite hotels in Asia. The hotel itself occupies the top levels of the highest skyscraper in Shenzhen, and the rooms have gorgeous views of the city below, no matter which direction. Rooms are new and spotlessly maintained. Staff is extremely helpful and fully bilingual. The breakfast buffet... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 5, 2015

everything is good in this hotel except the time it took to check in . i think they are severely understaffed. they were too many people checking in and checking out at the same time but there were only 2 people manning the desks. I had to wait for almost 45 mins. i expected efficient and fast service considering it's... More 

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and we are appreciating you to provide us this sincerely advisement. Meanwhile we apologize for keeping you wait when you checked in. Our management team will be informed and continuously ensure to improve this issue. We sincerely look forward welcoming your next visit in near future. More 

Hong Kong, China
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 19, 2014

The St. Regis Hotel Shenzhen is simply awesome. From the hotel itself to the services, everything was top-notch. This is the best hotel i have stayed in till now. The state-of-the- art rooms are spacious and gorgeous with with stunnnig view of the city. The check-in / check-out was very smooth, the staffs were all very friendly and the services... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. According to our policy from Asia Pacific headquarters for Starwood Hotels & Resorts, we will provide our SPG member free Wifi from 2nd Feb 2015 if you make a reservation via digital channel such as SPG. COM,... More 

Sao Paulo, SP
Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 10, 2014 via mobile

I had a long trip around China, mainly staying at SPG hotels, and this simply the best hotel i've stayed. amazing views, excellent team, with outstanding english, the lobby is an art work, worth staying looking at. Breakfast was perfect, with the chef walking around all tables and buffet offering his help. One of the tallest buildings in Shenzhen, close... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

cktng
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 9, 2014

Stayed there for only 1 night on a business trip. Check in was smooth and was upgraded even though I am not a SPG member. Nice gesture. Was asked if I would like to buy a dining package and I agreed after some thought. Was also asked if I would like to sign up for SPG membership. I replied that... More 

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable. We will inform related deparment about the SPG membership issue. Moreover, our hotel will continou to provide housekeeping appropriate traning so that to improve the rooms' cleanliness. Looking forward... More 

China
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 5, 2014

The hotel is located right next to KK mall, a subway stop and a few other malls not too far away. It's extremely luxurious and located on the top floors of one of the tallest buildings in Shenzhen. The rooms are comfortable and very opulent with fabulous views of the city from the bedroom and bathroom. My only complaint is... More 

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay. We apologize that you did not have a pleasant ambience during your stay. We will strengthen our control of guests flow at lobby in order to ensure all the guests stay in our hotel could experience a private and relax ambience. In addition, Hotel will continue to ensure... More 

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Additional Information about The St. Regis Shenzhen

Address: 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
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Hotel Style:
#4 Romantic Hotel in Shenzhen
#9 Business Hotel in Shenzhen
#11 Spa Hotel in Shenzhen
#12 Luxury Hotel in Shenzhen
#100 Best Value Hotel in Shenzhen

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