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All 2,132 Shenzhen hotels

The St. Regis Shenzhen

5.0 of 5 Hotel   |   73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
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Ranked #9 of 2,132 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Anna T Suzhou, China
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127 reviews from our community

Traveler rating
    83
    28
    10
    4
    2
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9
20
4
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Suzhou, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed today NEW

I only spent 1 night here for a customer meeting and diner on Friday night. Too bad we arrived late - 19:00 but anyway, the buffet food is great, The room is luxury. In the morning I went to the 30m pool on the 75th floor with view over the rice fields and the City (+ Hong Kong). Because of... More

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Orlando, Florida
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of the best hotels I stayed! Excellent wine list! Amazing place and warm people. Definitely we will come back!. Very good restaurant with delicious food and very good and extensive wine list. Very attentions reception and great service!

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your stay experience and precious comments with us. We are very proud to have made your stay comfortable and delighted. We do really hope to welcome you again at The St. Regis Shenzhen for your bespoke journey at St. Regis. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

St Regis hotel is on top of the tallest tower in Shenzhen. The views are spectacular. We are assigned a butler serving our needs and stationed closed by. Any drinks needed was served very prompt. The room is equipped with state of the art technologies. It has an ipad which could function as a control panel to control everything in... More

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your stay with us and your compliment is very much appreciated. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming you back in the near future! More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

First time staying at this hotel. Beautiful room . I loved the bed and the bathroom. The spa setting on the bathroom wall dims the room and turns on spa music. Really cool. The sound system was B and O. High quality. The connector for the stereo is an apple 30 pin connector and needs to be updated to the... More

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for taking the time to provide us with the feedback about your stay with us. We apologise for the inconveniences you went through at our hotel. We will continuously ensure that proper training is provided to our associates and we sincerely look forward welcoming your next visit in near future. More

New York, New York, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 11, 2014

Who would not want to stay in a hotel that towers over exhorting shenzhen? My room was on the 86th floor!! The seeing is spectacular. The building is amazing. The service is just fair. I start by saying that the reception service is fabulous. Baggage: the bellman are disorganized. They could not separate the bags of our 3 rooms. It... More

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your experience on your recent stay with us. We sincerely apologies for you inconvenient experience at our hotel. The hotel management team have been notified, and they will contact your latter. We look forward to welcoming you back in the soon future. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2014

I stayed there for 2 days to have our honeymoon there. The hospitality is super and we have assigned butler to take care our needs. An experience to stay at high level and the hotel room is comfortable.

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Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in near future. More

Santa Clara, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

I regular stay at this hotel for work - usually 6-9 times per year. It's at the top of Shenzhen's tallest building (at least as of today), so you get great views of the surrounding area from every single room. I'll be honest - service in China isn't exactly world-class, but the St. Regis staff is pretty good. Well trained,... More

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. And we tried our best to ensure the hotel's guests are provided with the renowned... More

Hong Kong, China
Top Contributor
58 reviews 58 reviews
42 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed August 2, 2014

Pros: The building is new with beautiful views over Shenzhen The staff we interacted with spoke good English (with the exception of the salon) Spa lighting and music in the bathroom Cons: Expensive Technology in the room didn't function - the ipad system was down and the telephone was barely operational. Hugely frustrating No SPG membership recognition, not even providing... More

Was this review helpful? Yes 1
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, We sincerely apologise that the Ipad control system is temporarily unavailable for guest’s usage. The Hotel is currently upgrading our control panel system, which will be equipped with faster and more efficient security device. The Hotel’s salon is managed and operated by a different operator, thus, their associates may not be able to converse in English. In the... More

Essen, Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 27, 2014

Amazing hardware, fantastic hospitality, I like the 'let's make it happen' attitude at the concierge desk and the discrete service provided by the butlers. Fine tea service in the spectacular setting of the drawing room, later enjoying 'that moment' with great cigar and my favorite single malt in the library... life is beautiful!

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services.We look forward to welcoming back in near future. More

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2014

Stayed in this hotel a few times in the last couple year. Stayed there two nights again last week. It seems like the service problem at the beginning is gone. I still remember at the beginning the service was a joke. The manner of a waitress at the 95/F floor coffee shop was worse than a hawker on the street.... More

Was this review helpful? Yes
Stella H, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in near future. More

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Additional Information about The St. Regis Shenzhen

Address: 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Shenzhen 5*
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