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The St. Regis Shenzhen

#12 of 2,163 Hotels in Shenzhen
Certificate of Excellence
73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
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173 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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    (173)
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    (53)
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Miami, Florida
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

One of the most incredible, jaw-dropping hotels on earth. The views are worth every penny. Also in a prime location in the city. Located on the top floors of KK100, with a subway stop steps away from the lobby.

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Shenzhen, China
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After staying in other high skyscraper hotels such as Hyatt in Shanghai, Ritz Carlton in Hong Kong, and Four Seasons in Guangzhou my expectations were exceedingly high. And I have to say this hotel did not disappoint. As with most of these high rise hotels you do have to change elevators a few times from ground floor to get to... More 

Was this review helpful? Yes 1
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Singapore, Singapore
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Here for a business trip. And I have to say the hotel did exceed my expectations in terms of its service throughout my duration of stay. Room on the 83rd storey had a good view of the entire Shenzhen, which was definitely breathtaking. Not only that, one could even catch the view from the bathroom. Most memorable feature of the... More 

Was this review helpful? Yes 1
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. The Stregis Shenzhen ensure to provide our staffs proper training constantly in order to offer guests uncompromising service. We sincerely look forward welcoming your next visit in near future. More 

Cambridge, Massachusetts
Level Contributor
78 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
2 of 5 stars Reviewed 3 weeks ago

St. Regis is a storied name associated with very high end service. But I suspect the name has cynically been attached to a rapidly growing chain of hotels that don't live up to it. This Shenzhen property is stunning to look at, and the rooms are very nicely appointed, but service was notably poor and impersonal. The hotel touts "butler... More 

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03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Thank you for sharing your experience on your recent stay with us. We apologize that you did not have perfect experience during your stay. Thank you for you kind advices and we will continuously pay more attention on the details. The St. Regis Shenzhen will also ensure that appropriate training is provided to our associates and we will insist in... More 

New York City, New York
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel is situated on the very top floor of the KK100 Building, currently the tallest in the city. The service was impeccable and the staffs' English skills were excellent, which was a huge relief being that most people in Shenzhen don't speak English. I got a deluxe city view on floor 76 overlooking the border shared by China and... More 

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03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for taking the time to provide us with the feedback about your stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Hong Kong, China
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 19, 2015

I have stayed here many times this year on short business trips. Pluses - location, large rooms, good facilities, staff. It's next to a mall with plenty of food choices, and there is a metro station too. It's halfway between Futian and Luohu, so access to either is good. Rooms are large and well equipped, including electrically operated blackout blinds.... More 

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Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 2, 2015 via mobile

Outside the up and coming Futian district I would say this is the best place to stay in Shenzhen. Close to Louhu and Hua qiang bey if you're there to get business done. The checkin itself is an experience. Be sure to have the afternoon tea.

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03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We sincerely look forward to welcoming your next visit in near future. More 

hong kong
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 1, 2015

To start off - Location is perfect as near HK border, near shopping, next to a good mall and next to MTR. Service was top notch and very responsive. English was not great amongst many of the staff but that was not an issue as they they made up for it in trying hard and smiling. The views are a... More 

Was this review helpful? Yes
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 29, 2015

The overall property are well design and managed. Stayed at the 79th floor, fantastic view. Rooms are equally good with all types of amenities and great bedding experience. Only a security concern. The reception did not verify my identification when I ask them to check my key card for the room no. Also the internet speed very slow. Other than... More 

Was this review helpful? Yes
03651, ExecutiveOfficeSTR at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. The Stregis Shenzhen ensure to provide our staffs proper training constantly in order to offer guests uncompromising service. Moreover, the butler service is our signature service. We sincerely look forward welcoming your next visit in near future. More 

Kuala Lumpur
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 26, 2015

Stayed for 3 days 2 nights. It was THE WORST hotel service I have ever encountered so far. Being a frequent traveller and regular in St. Regis, FS and Pen around the world, not to mention the usual other 5 star hotels or even 4 stars. This hotel service level is below par than a 2 or 3 stars or... More 

Was this review helpful? Yes 2
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