We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,809 Shenzhen hotels

Ascott Maillen Shenzhen

4.0 of 5 Apartment Hotel   |   No.3 Yanshan Road, Shenzhen 518067, China (Shekou)
Hotel website
Hotel amenities
Special Offer
30th Anniversary 30% Off
Ascott Maillen Shenzhen

Enter dates for best prices

Best prices for your stay
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Agoda.com Orbitz.com Hotels.com
and 8 more sites!
91%
Ranked #13 of 1,809 hotels in Shenzhen
A recent review
3 of 5 stars Reviewed February 3, 2014
JerDok Greece, Athens
Write a Review

60 people have reviewed this hotel

Traveler rating
    34
    21
    4
    1
    0
See reviews for
2
6
1
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
Greece, Athens
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 3, 2014

I stayed at the hotel for one night. Upon arrival and check-in I went to the room that was a total mess! No sheets on the beds, towels thrown everywhere etc. I called the reception, told them the room was a mess and after 5 mins they brought me the key to another room that was prepared and ready !... More

Was this review helpful? Yes
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review

Thank you for your valuable feedback. We regret that this incident left you with a negative impression. I wish to extend to you my sincere apologies for the inconvenience caused. We acknowledge the discomfort you have experienced in the apartments due to the cleaning standard and I had personally addressed this error with the Housekeeping Department. I hope that you... More

Singapore, null, Singapore
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 24, 2014

Book for 3 days for this hotel and they upgrade me to 1 bed room apartment. The Apartment is more than I expected, its clean with a calming color pallet. Its a nice and quiet surrounding, but also walking distance to sea world where there's a lot of shops and eateries and 5 minutes to Shekou ferry terminal. The Staff... More

Was this review helpful? Yes
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review

We are glad that you had an enjoyable stay. I have shared your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. More

Hong Kong, China
1 review
5 of 5 stars Reviewed January 23, 2014

The hotel is located not too far from the metro station 'Haishangshijie'. Actually there are several similar hotels around that place, where I find that Ascott is nearly the newest-opened hotel among them. The most amazing thing is the bathtub in the room and the balcony with the view of mount and sea(which wasn't mentioned when I made the booking).... More

Was this review helpful? Yes
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review

Thank you for choosing Ascott Maillen Shenzhen as your accommodation during your holiday in Shenzhen. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. More

Sydney, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 14, 2014

Staat the penthouse apartment for 2 nights in early Jan 2014. I have got to say I was a quite disappointed with the apartment. First of all, if you travel to Shenzhen by train from Hong Kong, it’s an hour taxi ride from the train station, if you go by ferry – only 5 minute away from Ascott. Staff were... More

Was this review helpful? Yes 2
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review

We read with much concern about the unpleasant experience you encountered during your previous stay with us. Please allow us to explain that the interiors of our apartments seen in the photographs on our websites were presented in best light during professional photography whilst using existing furnishings. They are intended only as general illustrations. All specifications, floor plans and details... More

New Delhi, India
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2013

Hotel is situated on the hill just about 500 meters from Sea World in Shekou. It is close but still far from noise and hustle of the city. Rooms are excellent, shower could have been bit better, but it is workable. Bed is comfortable. Room temperature is independent of the temperature controller provided, maybe the temperature controller works only in... More

Was this review helpful? Yes 1
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. More

Bangkok, Thailand
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2013

Apartment hotel in Shekou district (30 km from downtown Luohu). 0.5 km from Sea World, MTR and main bus stops. 2 km from Shekou ferry terminal (to HK, HK airport, Macau etc.). Located at the foot of a small hill. Quiet and tranquil but a bit far from Shekou centre. Suitable for traveler who knows his way around Shekou and... More

Was this review helpful? Yes 2
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again. More

Shenzhen, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 4, 2013

This is the preferred location for us to put our business guests in Shekou. We have had many visitors stay there and they are all happy with the facility and service. It is within walking distance of the Sea World area which is good for jet lagged guests who need to take a walk late and very close to the... More

Was this review helpful? Yes 2
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 30, 2013

First, I loved the actually facilities. It would be perfect for anyone staying for an extended period of time. But the service was not sufficient for my travel needs. I found that there was consistantly 10 or so people working behind the desk, none of which who could understand more than a few phrases in English. When asking if there... More

Was this review helpful? Yes 2
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review

Thank you for your feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us. We would like to apologize for the inconvenience caused. We acknowledge the discomfort you have experienced and would like to assure that the required steps have been taken in order to avoid such incidents in the future. I... More

Blandford, Dorset
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2013

This hotel was absolutely brilliant. It was comfortable, clean and luxurious. We had previously stayed in Hong Kong (Butterfly on Prat - not particularly good) and then went on to Beijing, staying at the Hotel Kapok, which is decidedly tired and run-down with a hard slab masquerading as a bed! If I could change our Chinese itinerary, I'd have left... More

Was this review helpful? Yes 1
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review

Thank you for choosing Ascott Maillen Shenzhen as your accommodation during your holiday in Shenzhen. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. More

Hong Kong
Top Contributor
55 reviews 55 reviews
50 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 4, 2013

I have stayed at this hotel for three times. The one-bedroom apartment is always my choice which is ideal for short or long stay in Nanshan District. The room equipped all we need including high standard of cooking and AV facilities. Although it opened for a couple of years, the decoration and room are still in excellent condition. You can’t... More

Was this review helpful? Yes 1
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again. More

Been to Ascott Maillen Shenzhen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ascott Maillen Shenzhen

Address: No.3 Yanshan Road, Shenzhen 518067, China
Phone Number:
Location: China > Guangdong > Shenzhen > Shekou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 1,809 hotels in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ascott Maillen Shenzhen 4*
Official Description (provided by the hotel):
Ascott Maillen Shenzhen is a collection of ten blocks of luxury serviced residences and well-appointed boutique hotel rooms. Designed for international executives and their families, each private apartment is spacious with sophisticated and refined decor. The residence is located in the heart of Shekou's commercial district and offers access to the Maillen Club facilities and restaurants. Also easily accessible are the vast entertainment and commercial venues in the surrounding area like Sea World, New Times Square and Finance Centre. Take the subway from Sea World subway station to downtown Shenzhen or throughout the city and then hop over to Hong Kong using either the Shekou Ferry, or the Hong Kong-Shenzhen Western Corridor, a bridge which links Shenzhen to Hong Kong.Once home, relax in the sauna and take a dip in the indoor heated swimming pool. A welcome alternative to a hotel, the residence provides the opportunity to explore and discover the intricacies of Shenzhen and Hong Kong while indulging in a complete lifestyle experience at Ascott Maillen Shenzhen. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Orbitz, Hotels.com, Booking.com, Travelocity, Otel, HotelsClick, Asiatravel.com Holdings, Ctrip DaoDao, Expedia and Venere so you can book your Ascott Maillen Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Ascott Maillen Shenzhen, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Ascott Maillen Shenzhen to your Saves list