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The Westin Shenzhen Nanshan

#10 of 2,143 Hotels in Shenzhen
Certificate of Excellence
No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
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The Westin Shenzhen Nanshan
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The Westin Shenzhen Nanshan
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300 reviews from our community

Traveler rating
    151
    121
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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    (76)
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Malmo, Sweden
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

With a friendly and helpful staff, this property wants you to come back (as I have over the years). Although the hotel is fairly new, the AC can in some rooms generate a nasty smell. At this time of the year, not a problem, just turn it off.

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Boston, Massachusetts
Contributor
16 reviews 16 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Given its location next to the theme parks, this hotel is fine for families and tourists on a budget. You get the great Westin bed and decent amenities. Unfortunately, several things make this a sub par business hotel choice. The reception staff are great but are under manned for such a large hotel. Also, many guests don't quite grasp the... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Sportznoshr, Warmest greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us and your valuable feedback. We highly appreciate your constructive comments and feedback on Trip Advisor. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. I apologize for your experience when checking... More 

Washington DC, District of Columbia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015

Was very pleased with this Westin. Really nice rooms - very modern (the large tub unique). Great gym with sauna and really nice pool. Staff were very accommodating when our schedule changed and we had to switch reservations.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Tim R, Warm greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us. We highly appreciate your valuable comments on Trip Advisor. We are extremely delighted to hear that you had a pleasant stay at our hotel. Thank you very much for your praise about our room style and bath room design. Also,... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2015

My of the great hotels in shenzhen in term of location and service. Train station, window of the world and mall all within close vicinity. Convenient location to the ferry terminal and airport as well.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear DL1688, Warm greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us! We truly appreciate your kind comments on Trip Advisor. We are extremely happy to hear that you enjoyed your stay in our hotel, and thank you so much for your praise for recommending our service and location in the community. Our... More 

Maribor, Slovenia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 7, 2015

Once again, my husband and i returned to the Westin Shenzhen and it was a superb stay! From the pick up service to the checkin and checkout! All was perfect! The staff are so friendly, attentive in all areas and aspects! Beautiful rooms facing windows of the world, the best in room dining burgers ( a must try if you... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Bufek, Warm greetings from The Westin Shenzhen Nanshan! Thank you very much for coming back and staying with us. We truly appreciate you taking the time to share your experience on Trip Advisor. It’s extremely delighted for us to hear that you received great service from our associates and enjoyed your stay. I would like to thank you for... More 

Charlotte, North Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
5 of 5 stars Reviewed February 7, 2015

I have been going to the Westin now for the past 4 business trips and it keeps getting better! The staff at the front desk and executive lounge are so accommodating! Always remembers your name with a warm welcome every day. Their Grange restaurants burgers are amazing especially with the incredible view of the city. Looking forward to going back... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Tina g, Greetings from The Westin Shenzhen Nanshan! Thank you very much for recent visit and taking the time to share your feedback on Tripadvisor. We are extremely pleased to hear that you received warm and caring service from our associates at the Front Desk and Westin Executive Club. I was also happy to read that you enjoyed the... More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 30, 2015

Westin is a famous 5-star brand, and thats why we come to celebrate our anniversary which we expected perfect, but it was never like that. First of all, upon check in, around 3pm I need to wait for room. I understood they need to change my room type by my request, but still a little unhappy as need to wait... More 

Was this review helpful? Yes 2
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hi there Si S Greetings from the Westin Shenzhen Nanshan! First of all, thank you very much for your recent stay with us, and taking the time to provide us with your feedback. I would like to convey my sincere apologies about the regrettable experience which you encountered during your most recent stay here with us. We appreciate of all... More 

Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 27, 2015

Stayed overnight on 26 January. Very happy with the full view of Windows of The World. Fruit basket to welcome the guest was really nice. Bathroom is huge yet bathtub is nice yet not practical because it blocks the entire bathroom. Bed matress and pillows quality are excellent and flawless services

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Simgal, Greetings from the Westin Shenzhen Nanshan! Thank you very much for your recent stay with us, and leaving us a positive comment on Trip Advisor. We are delighted to hear that you enjoyed your stay in our hotel. Also, thank you very much for mentioning our service, room and location in the Trip Advisor community. We are very... More 

Seattle, Washington
Top Contributor
62 reviews 62 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 25, 2015 via mobile

It's a pretty standard Westin in terms of room, lobby and gym which means decent but not anything special. Service was not the best... spotty English speaking skills, not a ton of staff on duty and those that were not especially helpful. For instance, I got a car to the airport and instead of dropping me off by check in... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear SeattleChris001, Thank you very much for your recent stay with us and providing us your valuable comments on TripAdvisor. We highly appreciate your constructive feedback. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. I have addressed your feedback with our associates to improve our transportation services. I believe... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

I travel to southern china and Hong Kong quite often . I started staying in westin Shenzhen Nanshan week after its opening and since then can not stay in any other property . In few occasions had to try other 5 star properties in region ( had business engagement and inviting party set me up there ) and they didn’t... More 

Was this review helpful? Yes 1
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear FerrariGTO, Warmest greetings from The Westin Shenzhen Nanshan! Thank you so much for your recent stay with us and also your trust for the past 5 years. It’s a pleasure to have you as our guest, and we are so delighted to see you leaving such warm hearted review on Trip Advisor. We are extremely happy to hear that... More 

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