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All 2,132 Shenzhen hotels

The Westin Shenzhen Nanshan

5.0 of 5 Hotel   |   No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China (Shenzhen High-tec Industrial Park)
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The Westin Shenzhen Nanshan
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Ranked #11 of 2,132 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
John R Leawood, Kansas
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264 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leawood, Kansas
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for one night. The room was clean and serviceable. The room had an odd design with a tub in the middle of the room and open toilet. However, you could pull pocket doors around you for privacy. The room was fine for a night but not sure I would want to spend a week in it.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear John R Warm greetings from The Westin Shenzhen Nanshan! It was a pleasure to have you as our guest! We highly appreciate your constructive comments, your feedback will be used as we continually fine tune our products and services to provide our guests with a memorable Westin experience. Once again, thank you very much for taking time to share... More

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel for a runaway trip over weekend. Turns out this is one of the best hotel I ever stay. I arrived around 1230 and we could check in already. They also allow us to late check out on the next day. We check out at 2pm. Swimming pool is nice and big enough for swimming. Gym room... More

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Erictsewc Thank you very much for your recent review on Trip Advisor. We are extremely pleased to read that your recent stay with us at The Westin Shenzhen, Nanshan was one of the best hotels that you have experienced. I am also happy to hear that we could accommodate all of your requests including an early check in and... More

Shanghai, China
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived super late and only stayed one night but got a well deserved upgrade to the executive floor. The room was super nice with all you can ask including an almost in the middle of the room bath tub. Very stylish. Bed was truly heavenly. Breakfast in the club lounge was a bit limited. A larger selection with an egg... More

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear clemenzaist Warmest greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us and providing us with your valuable feedback. We are happy to hear that you enjoyed the Westin Executive Club Lounge experience. I’ve shared your comments with our Culinary team as we continue to look into ways to take our food and... More

Guangzhou, Guangdong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

I like this hotel, and will return to here soon. I like everyone here, especially Front Office and Club Lounge. The room for this time is very comfortable, clean and quiet. Thanks a lot to Ana(OFM) and Jesscia Wang in Club Lounge.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hello Zhiwei L Greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent visit, we truly appreciate you taking the time to share your recent experience on Tripadvisor. We highly appreciate your kind comments which truly inspire and motivate all of us. I have passed on your comments to Ana and Jessica. We will continue to provide... More

Singapore
Top Contributor
81 reviews 81 reviews
36 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My 2nd time of staying there. It seems this hotel is getting tired. I would say the hardware qualified the 5-star standard however the software was miles behind of the standard. The housekeeping was not great and no turn down service if you do not ask.AndI could still saw the sweat the previous guest left on the treadmill. Not mentioning... More

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Chen D Warmest greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay with us and your constructive feedback. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. We have addressed your comments with our entire Housekeeping and Westin Workout teams to rectify the issues... More

Scarsdale, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Great location - indoor passageway to subway and shopping mall. Good sleep - many pillows in various sizes, giving good support. Excellent Club Lounge on 2nd floor - very warm service and good food. In house restaurants are quite expensive, and the one at the lounge is busy with outside guests.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hi S L Warmest greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent visit, we truly appreciate you taking the time to share your recent experience on Tripadvisor. We are happy to hear that you enjoyed the Westin Executive Club Lounge Experience and the variety of pillows that we offer our guests. Just wondering if you... More

1 review
5 of 5 stars Reviewed 3 weeks ago

Their service is out of my expectation, there have a lot surprise for my wedding proposal, free room set up with the rose flower decoration, my girl friend love it. the morning buffet is prefect a lot of different kind of food. Excellent, close to the FuTain station and there a big shopping mall, very convenience. A big recommend for... More

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Ricky W Thank you very much for staying with us and leaving us with your warmhearted review on TripAdvisor. Firstly, congratulations about your successful proposal in our 25th floor Grange Grill Restaurant. The team and I at the Westin are very happy for you and your fiancée. I was glad to read that you enjoyed your stay in our... More

Boston, Massachusetts
Top Contributor
84 reviews 84 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 22, 2014

This hotel is in a good location in Nanshan, connected to the Window of the World metro stop via a mall. I liked the bed, the choice of many types of pillows, the extensive breakfast choices, and the very polite and efficient staff. The towels were also excellent. It's also nice that they provide an ironing board (not a given... More

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Eric T Warm greetings from The Westin Shenzhen Nanshan! Thank you for your recent stay and taking the time to provide us with your valuable feedback on Tripadvisor. We highly appreciate your constructiuve comments as this feedback truly inspires us to continue to provide our guests with a most memorable Westin experience. I am happy to hear that you... More

UK
Top Contributor
78 reviews 78 reviews
44 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 21, 2014

Very smart hotel, not at all like most Chinese versions of Western hotels which tend to take a lot of short cuts, this is a genuinely nice hotel with good staff, good surroundings and outstanding bed which is very unusual in Shenzhen. Too floor restaurant very nice although exceptionally expensive even for the West let alone China, but excellent food... More

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear TimBrookbank Warmest greetings from The Westin Shenzhen Nanshan. I’m glad to read that you have enjoyed your stay with us and thank you very much for sharing your experience with other travelers too. It was a pleasure to have you as our guest! However I am concerned that you mentioned you were disappointed with your room. I apologize for... More

Toronto
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 11, 2014

One of the reasons Westin is my number one choice in the world is consistency. Every detail is calculated and appreciated. So when I walked into my room and the temperature was 25C, I felt like I was back outside where it was 33C all day. It took the room well over an hour to cool down. Not pleasant to... More

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear cdaword13 Warmest greetings from The Westin Shenzhen Nanshan! Thank you for your recent stay with us here at The Westin Shenzhen! We are glad to hear that you mentioned that “every detail is calculated and appreciated”. At Westin, we work hard to providing personal experiences to all of our guests. However I was disappointed to learn that our air... More

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Additional Information about The Westin Shenzhen Nanshan

Address: No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Shenzhen Nanshan 5*
Number of rooms: 350
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Also Known As:
The Westin Shenzhen Nanshan Hotel Shenzhen

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