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The Westin Shenzhen Nanshan

5.0 of 5 No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
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Certificate of Excellence 2014
The Westin Shenzhen Nanshan
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The Westin Shenzhen Nanshan
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281 reviews from our community

Traveler rating
    139
    117
    15
    6
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (281)
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    (72)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (49)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for birthday with my gals. Very nice service! Titan from front desk was extremely helpful with my check in, so nice and professional. We were back from Hong Kong late and was calling everywhere for a birthday cake but all of the shops were closed. Not a very positive feeling to have a birthday without a cake, then... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear oliviayooo, Season’s greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay and taking the time to provide us with your feedback on Trip Advisor. We are extremely pleased to hear that you received warm and caring service from our Front Desk and the Food & Beverage team. I have shared your amazing comments with... More 

Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I use this hotel often when I travel to Shenzhen. Over the years, the quality of my stay has deteriorated. The check-in process was lengthy. The rooms had an offensive odor, the humidity levels were high. I found this to be the case for the room I was originally assigned. It was also the case for the second room I... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear markdolph, Season’s greetings from the Westin Shenzhen Nanshan! Thank you very much for your recent visit with us, we truly appreciate you taking the time to share your experience on Tripadvisor. We would like to express our sincere apologies for the inconvenience and disappointment with your recent stay. I am sorry for not being able to meet your expectations... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I visit my clients over the weekends in Nanshan & Shekou. I have joined the Westin's Eat Drink & More ( EDM ) program which is a more than dollar - for - value promotional program ( if you have 2 persons for dinning, you only pay for 1 person... worth your while to check details with hotel ). Therefore... More 

Was this review helpful? Yes 1
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Louies S, Thank you very much for your recent stay with us and providing us with your valuable feedback. We are extremely delighted to hear that you and your wife had a pleasant stay at our hotel. It was please to see your special mention regarding our WestinWORKOUT and the Grange Grill on the 25th floor. Your kind and... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 11, 2014

This is the second time i stayed in this hotel. Very good experience during check in and welcomed by an outstanding staff 'Ms He'. Though I've stayed in SPG hotel around China for countless of time, this is the first time that the staff bother to ask my chinese surname so that they can address me easily. The next day... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Alek I Greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay and leaving us with such a warm hearted review on TripAdvisor. It is always a delight to learn when our associates have played such a role in delivering memorable guest experiences at The Westin Shenzhen Nanshan. Your amazing comments inspire us to continually... More 

Hinsdale, Illinois
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 5, 2014 via mobile

I am a regular at this location. It's a medium sized hotel with great service and location. The hotel is attached to a very nice, upscale mall with good restaurants. Rooms are spacious and with all the amenities needed for business travelers. I didn't give a 5 since I don't care for the way the bathroom is layed out and... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear masiss, Warm greetings from The Westin Shenzhen Nanshan. Thank you very much for choosing The Westin Shenzhen Nanshan. We highly appreciate your valuable comments on Trip Advisor. We are very happy to know that you enjoyed our room and the business amenities, and also the Grange Grill. Regarding the air conditioning, I have delivered your comment to the relevant... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 2, 2014

Very good location - close to shopping and attractions. Rooms and facilities are clean and well decorated. Most of all, Ana (Front Office Manager) and the entire team at this Westin are very professional, courteous and pleasant. Excellent service.

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Rc6x Warm greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay, and leaving us with a positive review on Trip Advisor. We are extremely pleased to hear that you received warm and caring service from our associates.Our young and dedicated associates are renowned for their warmth and personalized service, we will continually work towards... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed October 28, 2014

Stay this hotel many times, location convenient and come with excellent view.Big shopping mail connected next to hotel. Nice Swimming pool and Gym. Stay executive floor you can enjoy the lounge at 2nd floor with free drinks even beer or wine ;P

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hi there Wewewest Warm greetings from The Westin Shenzhen Nanshan. It was a pleasure to have you as our guest! We highly appreciate your constructive comments, your feedback will be used as we continually fine tune our products and services to provide our guests with a memorable Westin experience. Once again, thank you very much for taking time to share... More 

Sunfish Lake, Minnesota
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 28, 2014

We had a second stay at the Westin in Shenzhen in October. The reason for this short note is to be helpful to people looking for a hotel. This hotel is remarkable. The Deluxe suites have fantastic views on three sides of the building. The hotel is connected to a major shopping mall including a supermarket so it is possible... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Gregg V Warm greetings from The Westin Shenzhen Nanshan. First of all, thank you very much for your recent stay with us, and taking the time to provide us with your feedback. We appreciate of all the feedback that we are given. Feedback like yours assists us greatly in monitoring our services and facilities. It was most pleasing to... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed October 28, 2014

I found this hotel to exceed all expectations in all areas, the hotel itself was very tastefully decorated and rooms were immaculate and tastefully decorated - with an added bonus of a foot and leg massager in the room / a nice touch after a long day. The staff were professional and at the same time very cordial with a... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hi there Jeff H Warm greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay, and leaving us with a positive review on Trip Advisor. It is a great pleasure to receive such a positive and detailed feedback which motivates us to continually strive to deliver the most memorable experiences to our guests. Please be assured... More 

Orlando, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 15, 2014

The room was fabulous. The location convenient to shopping and walking. It is not super close to the business district but a great mall attached and a subway station right behind the hotel. The lobby is a bit dim but the overall vibe is very nice. The buffet was REALLY good!

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Dreamz2Go Warmest greetings from The Westin Shenzhen Nanshan! Thank you for your recent stay with us and providing us with your most valuable feedback which assists us greatly in monitoring our services and facilities. We highly appreciate for your compliment comments and it is truly inspired and motivated all of us. We will continue to provide our guests with... More 

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Additional Information about The Westin Shenzhen Nanshan

Address: No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Shenzhen Nanshan 5*
Number of rooms: 350
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Also Known As:
The Westin Shenzhen Nanshan Hotel Shenzhen
Hotel Style:
#9 Romantic Hotel in Shenzhen
#11 Spa Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#14 Luxury Hotel in Shenzhen
#104 Best Value Hotel in Shenzhen

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