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The Westin Shenzhen Nanshan

#14 of 2,160 Hotels in Shenzhen
Certificate of Excellence
No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
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The Westin Shenzhen Nanshan
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The Westin Shenzhen Nanshan
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337 Reviews from our TripAdvisor Community

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Traveler rating
    169
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (337)
  • Mar-May only
    (96)
  • Jun-Aug only
    (99)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (64)
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Sydney
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Nice soft comfy beds are hard to come by in China, but this hotel has the lushest beds you will sleep in. Food is immaculate and their "super food" theme is great! Huge fresh buffet. Club lounge with great business facilities, not to mention the best WIFI in China! Quality and class! The hotel is also connected to a massive... More 

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Level Contributor
7 reviews
7 hotel reviews
3 of 5 stars Reviewed 1 week ago

Good reliable Westin environment. The baths are cool if not a little impractical, and the beds are fantastic. Great to have a view over the Window of the World next door. Great help from concierge and check in. Only complaint is that the water in the room was nowhere near warm enough - especially when using the bath.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Richard N, Greetings from the Westin Shenzhen Nanshan! Thank you very much for choosing The Westin Shenzhen Nanshan and taking the time to share your experience on Trip Advisor. Your heartwarming review is a great motivation for us to work harder towards excellence. We are more than glad to hear that our associates have been able to deliver a... More 

Bangor, United Kingdom
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I usually stay here for a couple of nights. I have stayed here a few times, always on business. The room is pretty ok-slightly cramped but clean and quiet. The breakfast is not too bad. The roof bar is pretty decent offering good views of Shenzhen. The staff spoke English and quite helpful. Room service is fine too. All in... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear f1carzy, Greetings from the Westin Shenzhen Nanshan! Thank you for staying with us at The Westin Shenzhen Nanshan, and taking the time to share your experience with us on Trip Advisor. Your detailed review will continuously motivate us to work harder towards providing memorable Westin journeys to all of our guests. We are delighted to hear that you enjoyed... More 

Shanghai, China
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

good location, friendly staff, nice and clean room, westin shenzhen has always been my number one choice for Shenzhen trip. this time i used the poor and it was a great experience, pool is sizeable and clean, not crowed at all as this is more a business hotel. very impressive service by the staff of the lounge, i felt a... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Joanna G, Greetings from the Westin Shenzhen Nanshan! Thank you very much for staying with us at The Westin Shenzhen Nanshan. We highly appreciate that you took the time to share your experience on Trip Advisor. Your heartwarming review is a great motivation for us to work harder towards delivering a renewal Westin experience to all of our guests.... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Another trip to SZ and another great experience with The Westin Shenzhen Nanshan, I travel extensively and when in SZ can’t stay anywhere else other than Westin Nanshan, It is accessible to major highways and make my daily pickup for meeting less stressful and neighborhood is best place for walk in high-end neighborhood. Lots of local restaurants and also high-end... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear FerrariGTO, Greetings from the Westin Shenzhen Nanshan! Thank you for choosing to stay at The Westin Shenzhen Nanshan, and taking the time to share your experience with us in Trip Advisor community. I am happy to hear that you had enjoyed your stay noting the convenient location and our great service. OCT is one of the most beautiful neighborhood... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Definitely will recommend my friends to try The Westin Shenzhen:) I used all the facility and restaurant, everything was so good! Fiona the spa manager and her team were super welcoming and professional. Mr. Tank in the grange grill was also very professional with his great recommendations and always making sure our dining experience ran smoothly! And thank you Yang... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Gucci H, Greetings from the Westin Shenzhen Nanshan! Thank you for staying with us at The Westin Shenzhen Nanshan, and taking the time to share your experience with us on Trip Advisor. Your heartwarming and detailed review will continuously motivate us to work harder towards providing memorable Westin journeys to all of our guests. We are delighted to hear... More 

Bengaluru (Bangalore), India
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for couple of days. Nice locality with amenities near by. I had a room facing Windows of the world. Hotel staff can speak English which was comforting. Food was awesome in the restaurant. Overall worth staying but could be costly

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Tushar P, Greetings from the Westin Shenzhen Nanshan! Thank you for staying with us at The Westin Shenzhen Nanshan, and taking the time to share your experience on Trip Advisor. Your heartwarming review will continuously motivate us to work harder towards delivering personalized Westin journeys to all of our guests. I do appreciate your compliments regarding our food, staff... More 

Tielt, België
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 25, 2015

One of the best Starwood hotels I ever stayed. Big rooms with a good view. The hotel has a good location and there is a subway station in front of the hotel. Next to the hotel is a big shopping mall with even an Apple store. The hotel has a nice pool and spa facilities. The breakfast buffet is one... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear BrechtVerkest, Greetings from the Westin Shenzhen Nanshan! Thank you very much for staying with us at The Westin Shenzhen Nanshan. We highly appreciate that you took the time to share your experience on Trip Advisor. Your heartwarming review is a great motivation for us to work harder towards delivering renewal Westin experience to all of our guests. Thank you... More 

San Diego
Level Contributor
52 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 25, 2015

I stayed here for one night while on business in Shenzhen. I arrived after midnight with my colleagues, and subsequently the front desk staff were somewhat flustered and took considerable time checking us in, despite the fact that we were all SPG Gold or Platinum members. I was given a room on the 8th floor which was small in size... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Sameer R, Thank you very much for your recent visit with us, we truly appreciate you taking the time to share your experience on Tripadvisor. We highly appreciate your constructive feedback. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. Please be assured that I have addressed your feedback... More 

Singapore, Singapore
1 review
3 of 5 stars Reviewed June 22, 2015

We requested for a baby cot and hotel insisted their bed is too small for my child base on house keeper's visual. After communicating again, they acceded to our request. Plumber came in and we dint know toilet bowl was choked so we turn him away. We used the toilet and realize it's choke, why check guest into the room... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear yterk, Warmest greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us and your valuable feedback. We highly appreciate your constructive comments on Trip Advisor. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. Regarding the room changing issue, I have addressed your... More 

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