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The Westin Shenzhen Nanshan

#10 of 2,144 Hotels in Shenzhen
Certificate of Excellence
No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
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The Westin Shenzhen Nanshan
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The Westin Shenzhen Nanshan
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315 reviews from our community

Traveler rating
    159
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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  • Chinese (Simplified) first
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Top Contributor
96 reviews 96 reviews
70 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The facility is fine. It is on the older side of life and needs some touch up. The location is across from Windows on the World and gives you nice views of the shoreline if you are on a high enough floor. My problem was with my room that was slightly musty smelling and a smoking room. While my bed... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear CGCx, Warm greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent visit with us, and we sincerely appreciate you taking the time to share your experience on Tripadvisor. We are very happy to hear that you enjoyed the fantastic view from the window, WestinWORKOUT and the swimming pool. Also, thank you for your positive comments... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Amazing room and very considerate staff. Breakfast was quite good as well. That bed was a dream come true. When I first checked in, there was a small misunderstanding and I was given a smoking room. I went back to the front desk as soon as the I opened the door and the smell hit me. They were very apologetic... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Kibbler1138, Warm greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent visit, we truly appreciate you taking the time to share your recent experience on Tripadvisor. I am extremely delighted to hear that you had a pleasant stay at our hotel and enjoyed our renowned Heavenly Bed. Also, thank you very much for your praise... More 

Suzhou, China
1 review
4 of 5 stars Reviewed 1 week ago

Hotel location is good because the public transportation around hotel is very convenient. It is located in a Holiday Plaza so that you can find good place for food and shopping. Hotel room is very clean.

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Gang F, Warm greetings from The Westin Shenzhen Nanshan! Thank you for choosing to stay at The Westin Shenzhen Nanshan, and taking the time to share your experience with us. We are really pleased to read that you enjoyed the service in our hotel. We are glad to hear that you enjoyed the stay. Thank you for mentioning our... More 

Jakarta, Indonesia
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

It's only short stay in ShenZhen, it's quite busy, but staff's services and hospitality was make my stay really enjoyable. Hotel property is nice, location very good (near MRT station, Mall and also Attraction).

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear andretanu, Warmest greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us. We highly appreciate your valuable comments on Trip Advisor. I am extremely delighted to hear that you had a pleasant stay at our hotel. Also, thank you very much for your praise for service, facilities and location. Your kind comments have... More 

Shanghai, China
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I am regularly staying at the Shenzhen Westin and it is really an amazing place. The staff is really top, they are really committed to ensure the guest have a wonderfull stay. The hotel is also very conveniently located in a shopping mall and above a MTR station which make it very convenient.

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear LaurentD1971 Warm greetings from The Westin Shenzhen Nanshan! Thank you for your recent stay with us here at The Westin Shenzhen! We are glad to hear that you mentioned that “associates are really committed to ensure guests have a wonderful stay”. At Westin, we work hard to providing personal experiences to all of our guests. We aim to go... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

In my booking i mentioned that it was our anniversary.....staff put balloons flowers heart in our room and room has nice view ....such a surprise.... Breakfast was just ok.......................... .....

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear happyholidaytoo, Warmest greetings from The Westin Shenzhen Nanshan! Thank you very much for staying with us on your anniversary. We highly appreciate your valuable comments on Trip Advisor. I am very delighted to hear that you enjoyed your stay at our hotel. Thank you very much for your praise about our service, the guest room and our wonderful views.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We're staying @ Westin Shenzhen Nanshan for the labor holiday. I would like to highlight the great service form all departments! Even hotel seems like busy all staffs trying to reach all our needs! Special thank you for the service of Front Office, all staffs looks professional. Thank you to FOM Anna for do the great job! We will back... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hi there LisaAleman Warm greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent visit, we truly appreciate you taking the time to share your recent experience on Tripadvisor. I highly appreciate your kind comments which truly inspires and motivates all of us. We will continue to provide our guests with the most memorable Westin experiences. I... More 

Oregon
1 review
5 of 5 stars Reviewed 3 weeks ago

I have spent a great many days at the Westin Shenzhen Nanshan hotel. It is a terrific place to stay and the staff is absolutely top notch. They really go out of their way to make myself and my staff feel very welcome. Most of us stay for weeks at a time and to have that home away from home... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hi there LisaAleman Warm greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent visit, we truly appreciate you taking the time to share your recent experience on Tripadvisor. I highly appreciate your kind comments which truly inspires and motivates all of us. We will continue to provide our guests with the most memorable Westin experiences. I... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I'm staying in the Westin Nanshan a lot of time, it's for me the Best Hotel I stayed during last years, I'm spending 20% of my time in Asia, every time I'm trying to find a Westin Hotel, people and service are very good

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear froehd, Warmest greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us and your trust for Westin brand. We highly appreciate your valuable comments on Trip Advisor. I am extremely delighted to hear that you had a pleasant stay at our hotel. Also, thank you for your praise for our hotel and the... More 

1 review
5 of 5 stars Reviewed April 12, 2015 via mobile

It's a really fantastic experience to check-in this hotel. Very convenient location to visit theme parks n downtown area. The people here are quite professional n cheerful. We got a lovely room with beautiful roomview of the Window of the World together with the bridge n sea. The rooms n facilities are well-prepared. Also at the check-in time, Mr.Titan from... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear AdaGuo, Warmest greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us. We highly appreciate your valuable comments on Trip Advisor. I am extremely delighted to hear that you had a pleasant stay at our hotel. Thank you very much for your praise about our service, the guest room and the great view.... More 

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