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The Westin Shenzhen Nanshan

#10 of 2,143 Hotels in Shenzhen
Certificate of Excellence
No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
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Best prices for: 1 room 1 guest
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The Westin Shenzhen Nanshan
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The Westin Shenzhen Nanshan
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306 reviews from our community

Traveler rating
    154
    123
    17
    8
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (306)
  • Mar-May only
    (82)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (64)
All months
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

It's a really fantastic experience to check-in this hotel. Very convenient location to visit theme parks n downtown area. The people here are quite professional n cheerful. We got a lovely room with beautiful roomview of the Window of the World together with the bridge n sea. The rooms n facilities are well-prepared. Also at the check-in time, Mr.Titan from... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear AdaGuo, Warmest greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us. We highly appreciate your valuable comments on Trip Advisor. I am extremely delighted to hear that you had a pleasant stay at our hotel. Thank you very much for your praise about our service, the guest room and the great view.... More 

Beijing, China
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed here for four days, compared to most spg hotels I stayed, the staff here are very welcome and friendly, anytime you need service or help they are always there and resolve your problems quickly. Not very convenient to get a taxi but the staff of front desk can do you a favor for a booking. next time I... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hello there Reno W Warm greetings from The Westin Shenzhen Nanshan! Thank you for choosing to stay at The Westin Shenzhen Nanshan, and taking the time to share your experience with us. We are really pleased to read that you enjoyed the service in our hotel. Your suggestion regarding Taxi’s is also well received. During your next stay, you may... More 

Minneapolis, Minnesota
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I find myself today writing a review because the service and property were so exquisite that I cannot just move on with my busy life without letting other people know about this gem in Asia Pacific. I’m currently a Hilton Diamond and Marriott Platinum member with an average of a 140 hotel stays per year in over 35 countries around... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear PietroS3, Warmest greetings from The Westin Shenzhen Nanshan! Thank you so much for your recent stay with us. It’s a great pleasure to have you as our guest! We are so delighted to see you leaving such heartwarming review on Trip Advisor. We are extremely happy to hear that you enjoyed your stay and our associates were able to... More 

Taipei, Taiwan
Senior Contributor
27 reviews 27 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Average Westin, not a lot of character Regular rooms, comfortable bed, nothing more nor special PROS Swimming pool Gym CONS Buffet dinner: expensive for below average choice and quality Breakfast: salad and fruit bar well beyond 5 stars hotel standard. Same for beverages (green tea)

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear davidlucchetti, Thank you very much for your recent visit with us, we truly appreciate you taking the time to share your experience on Tripadvisor. We highly appreciate your constructive feedback. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. I have addressed your feedback with our Food and Beverage... More 

Zurich, Switzerland
Contributor
18 reviews 18 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A very good and high class hotel in Shenzhen. Perfect for a business trip or a vacation stay. Clean, comfy and nice with an very good staff, always friendly and helpfull. The included breakfast buffet let us speachless, asian chinese food and intercontinental with a superbe quality.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Miguel H, Warmest greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us. We highly appreciate your valuable comments on Trip Advisor. I am extremely delighted to hear that you had a pleasant stay at our hotel. Thank you very much for your praise about our associates and the great views from your... More 

Malmo, Sweden
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

With a friendly and helpful staff, this property wants you to come back (as I have over the years). Although the hotel is fairly new, the AC can in some rooms generate a nasty smell. At this time of the year, not a problem, just turn it off.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hello there DrFredL, Warm greetings from The Westin Shenzhen Nanshan! Thank you very much for staying with us and taking the time to share your feedback on Tripadvisor. We are extremely pleased to hear that you received friendly and helpful service from our associates. It’s a great honor for us to have won your trust over the past few years.... More 

Boston, Massachusetts
Contributor
16 reviews 16 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 20, 2015 via mobile

Given its location next to the theme parks, this hotel is fine for families and tourists on a budget. You get the great Westin bed and decent amenities. Unfortunately, several things make this a sub par business hotel choice. The reception staff are great but are under manned for such a large hotel. Also, many guests don't quite grasp the... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Sportznoshr, Warmest greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us and your valuable feedback. We highly appreciate your constructive comments and feedback on Trip Advisor. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. I apologize for your experience when checking... More 

Washington DC, District of Columbia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015

Was very pleased with this Westin. Really nice rooms - very modern (the large tub unique). Great gym with sauna and really nice pool. Staff were very accommodating when our schedule changed and we had to switch reservations.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Tim R, Warm greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us. We highly appreciate your valuable comments on Trip Advisor. We are extremely delighted to hear that you had a pleasant stay at our hotel. Thank you very much for your praise about our room style and bath room design. Also,... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2015

My of the great hotels in shenzhen in term of location and service. Train station, window of the world and mall all within close vicinity. Convenient location to the ferry terminal and airport as well.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear DL1688, Warm greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us! We truly appreciate your kind comments on Trip Advisor. We are extremely happy to hear that you enjoyed your stay in our hotel, and thank you so much for your praise for recommending our service and location in the community. Our... More 

Maribor, Slovenia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 7, 2015

Once again, my husband and i returned to the Westin Shenzhen and it was a superb stay! From the pick up service to the checkin and checkout! All was perfect! The staff are so friendly, attentive in all areas and aspects! Beautiful rooms facing windows of the world, the best in room dining burgers ( a must try if you... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Bufek, Warm greetings from The Westin Shenzhen Nanshan! Thank you very much for coming back and staying with us. We truly appreciate you taking the time to share your experience on Trip Advisor. It’s extremely delighted for us to hear that you received great service from our associates and enjoyed your stay. I would like to thank you for... More 

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