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The Westin Shenzhen Nanshan

5.0 of 5 No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
The Westin Shenzhen Nanshan
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The Westin Shenzhen Nanshan
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291 reviews from our community

Traveler rating
    145
    120
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
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    (72)
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  • Dec-Feb only
    (59)
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Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed overnight on 26 January. Very happy with the full view of Windows of The World. Fruit basket to welcome the guest was really nice. Bathroom is huge yet bathtub is nice yet not practical because it blocks the entire bathroom. Bed matress and pillows quality are excellent and flawless services

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Seattle, Washington
Top Contributor
59 reviews 59 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It's a pretty standard Westin in terms of room, lobby and gym which means decent but not anything special. Service was not the best... spotty English speaking skills, not a ton of staff on duty and those that were not especially helpful. For instance, I got a car to the airport and instead of dropping me off by check in... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear SeattleChris001, Thank you very much for your recent stay with us and providing us your valuable comments on TripAdvisor. We highly appreciate your constructive feedback. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. I have addressed your feedback with our associates to improve our transportation services. I believe... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I travel to southern china and Hong Kong quite often . I started staying in westin Shenzhen Nanshan week after its opening and since then can not stay in any other property . In few occasions had to try other 5 star properties in region ( had business engagement and inviting party set me up there ) and they didn’t... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear FerrariGTO, Warmest greetings from The Westin Shenzhen Nanshan! Thank you so much for your recent stay with us and also your trust for the past 5 years. It’s a pleasure to have you as our guest, and we are so delighted to see you leaving such warm hearted review on Trip Advisor. We are extremely happy to hear that... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for a quick one night stay at The Westin Shenzhen Nanshan, this was my first visit. I enjoyed access to the club lounge and had dinner at the Grange Grill. The restaurant was a bit pricey, but had excellent food and a great view. The site was clean and quiet with great service. Definitely would stay again.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Mike B, Greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent visit with us, we truly appreciate you taking the time to share your experience on Trip Advisor. We are extremely delighted to hear that you received warm and caring service from our associates. And thank you also for your praise for our Westin Executive... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel has a great service, fantastic rooms perfect and has perfect location! Besides the fact that it is opposite the themepark Window of the World, there is a beatiful shopping mall. Below the shopping mall is the subway station.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Raimond B, Warm greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay with us! We truly appreciate your kind comments on Trip Advisor. We are extremely happy to hear that you enjoyed your stay in our hotel, and thank you so much for recommending our renowned Heavenly Bed, service and our location. Your positive... More 

Tours, France
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very good hotel in Shenzhen. in front of windows of the world, with immediate access to subway, it is a good situation for visiting the whole city. bar and restaurant inside the hotel are also very good. Breakfast is excellent and a nice start for a working day before finishing the afternoon at health center.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Laurent T, Greetings from The Westin Shenzhen Nanshan! Thank you very much for choosing The Westin Shenzhen Nanshan. We highly appreciate your valuable comments on Trip Advisor. We highly appreciate your compliment comments and sharing our hotel with the community. Your feedback truly inspired and motivated all of us. Please be assured your valuable comments have been shared among... More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The deluxe room was awesome. Staff was very helpful. Concierge team was very quick and did a great job helping me move around the city for my meetings. They accommodated my big list of food allergies which was neat. The guy who manages the business lounge helped me a lot, I am thankful. I wish I remembered his name. The... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear doshiparass, Greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay with us, we truly appreciate you taking the time to share your experience on Tripadvisor. We are extremely pleased to hear that you received warm and caring service from our associates. We are also delighted that you enjoyed your breakfast and in-room dining experiences.... More 

Perth Western Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

Staff were great and helpful along with great rooms and really liked the way the bath felt it was in the middle of the room so you could soak and watch TV. Very nice shopping mall attached and across from a small world too.

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Balilover64, Season’s greetings from the Westin Shenzhen Nanshan! Thank you very much for your recent stay with us, and leaving us a positive review on Trip Advisor. We are glad to hear that you enjoyed your stay in our hotel. Your valuable comments have been shared with our associates and we will continually strive to exceed our guests’ expectation... More 

1 review
5 of 5 stars Reviewed December 15, 2014

Stayed here for birthday with my gals. Very nice service! Titan from front desk was extremely helpful with my check in, so nice and professional. We were back from Hong Kong late and was calling everywhere for a birthday cake but all of the shops were closed. Not a very positive feeling to have a birthday without a cake, then... More 

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westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear oliviayooo, Season’s greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay and taking the time to provide us with your feedback on Trip Advisor. We are extremely pleased to hear that you received warm and caring service from our Front Desk and the Food & Beverage team. I have shared your amazing comments with... More 

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 12, 2014

I use this hotel often when I travel to Shenzhen. Over the years, the quality of my stay has deteriorated. The check-in process was lengthy. The rooms had an offensive odor, the humidity levels were high. I found this to be the case for the room I was originally assigned. It was also the case for the second room I... More 

Was this review helpful? Yes
westinshenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear markdolph, Season’s greetings from the Westin Shenzhen Nanshan! Thank you very much for your recent visit with us, we truly appreciate you taking the time to share your experience on Tripadvisor. We would like to express our sincere apologies for the inconvenience and disappointment with your recent stay. I am sorry for not being able to meet your expectations... More 

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Additional Information about The Westin Shenzhen Nanshan

Address: No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Shenzhen Nanshan 5*
Number of rooms: 350
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Also Known As:
The Westin Shenzhen Nanshan Hotel Shenzhen
Hotel Style:
#7 Family Hotel in Shenzhen
#8 Business Hotel in Shenzhen
#10 Spa Hotel in Shenzhen
#10 Romantic Hotel in Shenzhen
#11 Luxury Hotel in Shenzhen
#98 Best Value Hotel in Shenzhen

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