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All 2,132 Shenzhen hotels

Grand Hyatt Shenzhen

5.0 of 5 Hotel   |   No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #4 of 2,132 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Justin_wkh Kuala Lumpur, Malaysia
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394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had an amazing time in shenzhen, it was our first time Shenzhen. The staff of the hotel are very friendly and are always there to help out. And the location of the hotel is close to shops and all the major brands are very close by, the hotel is located beside a big shopping mall, Mixc.

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Justin_wkh We are delighted to know that you had an amazing stay with us at Grand Hyatt Shenzhen. Thank you for taking the time to share your review with fellow travelers on tripadvisor. We hope you will visit Shenzhen again and look forward to welcoming you back with more of our authentic hospitality. Best regards, Per Kredner Hotel Manager More

Hong Kong, China
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Location of the hotel is superb and the decor is great. Club lounge is decent. However, something went off in my room abt 5 mins after checked in that produced unbearable noise. Had to leave the room and asked for another room. Was later informed it was a broken fan of the minibar. While understanding there is no better twin... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Astoria_HKG, Thank you for choosing Grand Hyatt Shenzhen and taking the time to write a review of your stay with us. While we are glad to hear that you enjoyed the décor and Club Lounge facilities of the hotel, we regret that there were issues with the equipment in your rooms. We sincerely apologise for the inconvenience caused and... More

San Francisco, California
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What I fully expect in terms of good sized rooms, quality of facilities, professional staff, good restaurants. I've stayed at Grand Hyatt's throughout China for business travel and they are consistent in their quality and value. Only issue that surprised me was their fee for car service. I asked (albeit at last moment, 8:30pm the same day) for a car... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear gsbmst, Thank you for taking the time to comment on your recent stay at Grand Hyatt Shenzhen. I am happy to learn that your stay was pleasant and that you find the Grand Hyatt hotels in China of high quality and value. Your feedback regarding the cross border airport transfer service is most valuable to us and we are... More

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Listen it's a nice hotel but when you're traveling all over china every day, you want a good night of sleep. At 3 in the morning the lights starting going on and off for minutes, and when I complained the next day they told me they could move me to another room, with an upgrade. The last thing I wanted,... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Lawrence Elchan, Thank you for taking the time to comment on your recent stay with us. I would like to extend my sincere apologies for the lighting issue you experienced in your guestroom. At the same time, we regret that our offer to extend the use of another room with a complimentary upgrade and Grand Club access for the... More

Hong Kong, China
1 review
5 of 5 stars Reviewed August 17, 2014

The room is big quiet and clean. The lounge at 25 floor is excellent because not many people, they have games, nice view, good food and all you can drink. They have some restaurants that we have tried the chinese at lunch, and french at dinner. it is amazing that there is a waitress can really speak french with us.... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear nemi86 Thank you for sharing this positive review of your recent stay at Grand Hyatt Shenzhen. It makes us proud to know that you enjoyed the service and amenities at the Grand Club and had amazing dining experiences at the hotel. We look forward to welcoming you back and hope that you will have the chance to savour more... More

Hong Kong
Contributor
18 reviews 18 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 6, 2014

I always a Hyatt fans, this is one of the Hyatt I like very much, the location was very good, it's just next to the Mixc shopping mall, the service was very good, room condition was also very good and very spacious. Just a little bit strange of the room layout that the showering room was in front of the... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Cityflyer418, Thank you for choosing Grand Hyatt Shenzhen and sharing your comments on your stay with us. We are always delighted to welcome a Hyatt fan and proud that you consider us the “Best Hotel in Shenzhen”. We look forward welcoming you back on your next visit to Shenzhen. In the meantime, if we can be of any assistance,... More

London
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 5, 2014

I stayed here throughout July for business and cannot thank the staff enough for their good service. The concierge go all out to help you get train tickets when they are on the verge of being sold out (no mean feat - involves a taxi trip to the station!) and the front desk staff make an effort to remember you... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear iseemoto, Thank you for taking the time to comment on your recent stay at Grand Hyatt Shenzhen and your kind feedback regarding our associates and services are much appreciated. I will certainly pass on your words of praise, which will definitely encourage them to keep extending their sincere hospitality to each and every one of our guests. We look... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 2, 2014

Great location (near the business district and right beside upmarket shopping - if you like that sort of thing). Both times I've used the hotel, he rooms have been very spacious and comfortable - important when you're spending a bit of time in the room working). The food is good - great variety - and nothing is too much trouble... More

Was this review helpful? Yes 1
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear CiderChris, Thank you for taking the time to comment on your recent stay with us. We are delighted to learn that you enjoyed the comforts of your guestroom as well as the variety of cuisines offered at our restaurants and bar. It was our utmost pleasure having you stay with us and we look forward to extending more of... More

Hong Kong, China
Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 23, 2014

I stayed here for 2 nights in May2014 in a Club Room with my family, check-in location at the top floor and check-in was fast. The room was big and clean, and has a coffee machine in room. The baby crib was well set up in the room as requested, there was a “Panda Doll” on the crib and my... More

Was this review helpful? Yes 3
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Howie L, Greetings. Thank you for choosing Grand Hyatt Shenzhen and taking the time to comment on your great stay. We strive to create memorable experiences for each and every one of our guests, including the young ones and I am delighted to learn that we exceeded your expectations on this occasion. We hope that our little gift has... More

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 16, 2014

The overall stay was excellent, I really enjoyed my time at the Grand Hyatt Shenzhen. The rooms were very modern and the beds were very comfortable. I could have stayed in the room all day. But the only thing that was a letdown during this visit was the staff at the Sugarbox cafe. The attitude and the service does not... More

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear lamchops22 Greetings from Grand Hyatt Shenzhen. Thank you for taking the time to comment on your recent stay with us. I am delighted to learn that you enjoyed the comfort of our guest rooms and had an excellent stay experience. I also appreciate you bringing the service related issues you witnessed at Sugar Box to our attention. I would... More

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Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen

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