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Grand Hyatt Shenzhen

#3 of 2,144 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
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Grand Hyatt Shenzhen
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Ranked #3 of 2,144 Hotels in Shenzhen
Certificate of Excellence
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434 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Pittsford, New York
Top Contributor
116 reviews 116 reviews
60 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Luxury in the middle of Shenzhen. Convenient business hotel, with good selection of in hotel restaurants and adjacent an upscale mall with many other choices. Fine fitness club with outdoor, 3F rooftop pool. Rooms are on 4th to 24th floor with 25F being the check in lobby.

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Hong Kong, Hong Kong
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very nice room, service, environment. The corp price is cheap, I would recommend my friend to here as well as I will plan for the personal trip to stay in this hotel in future. Very nice room, service, environment. The corp price is cheap, I would recommend my friend to here as well as I will plan for the personal... More 

Review collected in partnership with Hyatt Hotels

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

Probably my most favorite hotel. I travel extensively to the East in particular. And this hotel is just awesome. Great location, awesome restaurants and have this European courtyard with great shops around it. It makes China just that much more bearable.

Review collected in partnership with Hyatt Hotels

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Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Good service and nice staff. big and nice room, but too big making the tv too far. I didnt bring glasses so couldnt watch tv at all. Nice food in restaurants, chinese and french. Specially the chinese food.late night drinks with nice music in another restaurant also. Nice but a small swimming pool on top floor outdoor. Closeto a shopping... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear karen_nemi, Thank you for commenting on your recent stay at Grand Hyatt Shenzhen. We are delighted to learn that you enjoyed your stay with us and had the opportunity to savor the various cuisines of our award-winning restaurants. We look forward to your next visit and hope you will have the chance to explore more that our hotel and... More 

Orlando, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Shenzhen is not my favorite place in China. The poor air conditions and lack of things to do along with sweltering heat in the summer make you count the days you have before going home. This hotel, albeit a bit pricey makes it tolerable. The connection to the MixC mall is especially worthwhile for expats.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Alexandre F Thank you for taking the time to write a review of Grand Hyatt Shenzhen. We are glad to be a welcome retreat during your travels to Shenzhen and hope that you will stay with us again when you next visit the city. Best regards, Per Kredner Hotel Manager More 

Top Contributor
64 reviews 64 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have stayed in this hotel for a couple of times now for business trips. This time round, I checked in almost at midnight. As usual during my booking I have requested for a king bed. They gave me 2 twin bed joined. I could not sleep at all. On top of that the Internet was not working. Worse experience I... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Susan T, Thank you for taking time to comment on your recent stay with us. I was most concerned to learn about the several shortfalls you experienced and would like to offer my sincere apologies for the inconvenience caused. We treat your comments very seriously and please rest assured that they have been shared with the team for immediate... More 

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 16, 2015

Stayed here 2 nites. Good location. Next to big high-end shopping mall. Room good and clean. Corridor a bit dark. A big conference or trade fair these few days so hotel very busy. This made breakfast not very enjoyable -- tables not immediately available and cleaned; long queue for some types of cooked food (that's why I only had fruit... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Elaine L, Thank you for taking the time to comment on your recent stay. We are glad to know that you enjoyed the convenience of our location as well as our guestrooms. We appreciate your feedback regarding the breakfast arrangements and we shall review them in detail with the team for improvement. We hope that you choose to stay... More 

Seattle, Washington
Top Contributor
67 reviews 67 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 27, 2015

This hotel was nice... a Grand Hyatt but with a similar vibe to a Park Hyatt (if you have stayed in the one in Seoul or Tokyo you'll know what I mean). The lobby is on the 32nd floor and offers a striking view of a newer section of town near some pretty hills and forests with terraced rice paddies.... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear SeattleChris001 Thank you for taking the time to share a review of your recent stay experience with Grand Hyatt Shenzhen. We are glad to know that you enjoyed the grand views from our hotel and fitness facilities. While we may be located a little ways from the factories you were visiting, we are glad that you had the opportunity... More 

Monza, Italy
Top Contributor
102 reviews 102 reviews
76 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 24, 2015

First visit to the Grand Hyatt in Shenzhen and got a free welcome upgrade to a suite. What an amazing suite! A sofa/tv area, a large walk-in closet, double basin bathroom with a separate close full shower and bathtub glass room with view from the bedroom, two toilets... See my pics! The hotel is offering all sort of food from... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear AGall0, We are delighted to learn that you enjoyed your stay at Grand Hyatt Shenzhen. Thank you for your five-star rating and recommendation of our hotel. We appreciate that you have taken the time to share your compliments, along with photos of the suite with fellow travellers. We look forward to welcoming you back and making your next stay... More 

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 21, 2015

This hotel had a few very strange layout issues. First, you enter the standard rooms right into the bathroom and it is an open plan so it can be a bit awkward if you have two guests staying in the room. Further, when you slide the bathroom doors shut, the bedroom area does feel quite cramped. Second, the lobby is... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Julia H, It was our pleasure to have you stay with us at Grand Hyatt Shenzhen. The placement of our bathrooms allows for a spectacular and spacious room, and we are delighted that you enjoyed dinner at The Show Kitchen. Once again, thank you for supporting Grand Hyatt Shenzhen. We look forward to having the opportunity of welcoming you... More 

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