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All 2,110 Shenzhen hotels

Grand Hyatt Shenzhen

5.0 of 5 Hotel   |   No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #5 of 2,110 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
nemi86 Hong Kong, China
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391 people have reviewed this hotel

Traveler rating
    239
    127
    16
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Listen it's a nice hotel but when you're traveling all over china every day, you want a good night of sleep. At 3 in the morning the lights starting going on and off for minutes, and when I complained the next day they told me they could move me to another room, with an upgrade. The last thing I wanted,... More

Was this review helpful? Yes
Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

The room is big quiet and clean. The lounge at 25 floor is excellent because not many people, they have games, nice view, good food and all you can drink. They have some restaurants that we have tried the chinese at lunch, and french at dinner. it is amazing that there is a waitress can really speak french with us.... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear nemi86 Thank you for sharing this positive review of your recent stay at Grand Hyatt Shenzhen. It makes us proud to know that you enjoyed the service and amenities at the Grand Club and had amazing dining experiences at the hotel. We look forward to welcoming you back and hope that you will have the chance to savour more... More

Hong Kong
Contributor
18 reviews 18 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I always a Hyatt fans, this is one of the Hyatt I like very much, the location was very good, it's just next to the Mixc shopping mall, the service was very good, room condition was also very good and very spacious. Just a little bit strange of the room layout that the showering room was in front of the... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Cityflyer418, Thank you for choosing Grand Hyatt Shenzhen and sharing your comments on your stay with us. We are always delighted to welcome a Hyatt fan and proud that you consider us the “Best Hotel in Shenzhen”. We look forward welcoming you back on your next visit to Shenzhen. In the meantime, if we can be of any assistance,... More

London
Contributor
20 reviews 20 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here throughout July for business and cannot thank the staff enough for their good service. The concierge go all out to help you get train tickets when they are on the verge of being sold out (no mean feat - involves a taxi trip to the station!) and the front desk staff make an effort to remember you... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear iseemoto, Thank you for taking the time to comment on your recent stay at Grand Hyatt Shenzhen and your kind feedback regarding our associates and services are much appreciated. I will certainly pass on your words of praise, which will definitely encourage them to keep extending their sincere hospitality to each and every one of our guests. We look... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location (near the business district and right beside upmarket shopping - if you like that sort of thing). Both times I've used the hotel, he rooms have been very spacious and comfortable - important when you're spending a bit of time in the room working). The food is good - great variety - and nothing is too much trouble... More

Was this review helpful? Yes 1
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear CiderChris, Thank you for taking the time to comment on your recent stay with us. We are delighted to learn that you enjoyed the comforts of your guestroom as well as the variety of cuisines offered at our restaurants and bar. It was our utmost pleasure having you stay with us and we look forward to extending more of... More

Hong Kong, China
Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 23, 2014

I stayed here for 2 nights in May2014 in a Club Room with my family, check-in location at the top floor and check-in was fast. The room was big and clean, and has a coffee machine in room. The baby crib was well set up in the room as requested, there was a “Panda Doll” on the crib and my... More

Was this review helpful? Yes 3
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Howie L, Greetings. Thank you for choosing Grand Hyatt Shenzhen and taking the time to comment on your great stay. We strive to create memorable experiences for each and every one of our guests, including the young ones and I am delighted to learn that we exceeded your expectations on this occasion. We hope that our little gift has... More

Contributor
17 reviews 17 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 16, 2014

The overall stay was excellent, I really enjoyed my time at the Grand Hyatt Shenzhen. The rooms were very modern and the beds were very comfortable. I could have stayed in the room all day. But the only thing that was a letdown during this visit was the staff at the Sugarbox cafe. The attitude and the service does not... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear lamchops22 Greetings from Grand Hyatt Shenzhen. Thank you for taking the time to comment on your recent stay with us. I am delighted to learn that you enjoyed the comfort of our guest rooms and had an excellent stay experience. I also appreciate you bringing the service related issues you witnessed at Sugar Box to our attention. I would... More

Saint Louis, Missouri
Top Contributor
158 reviews 158 reviews
85 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed July 9, 2014

After a rather 'average' stay at another Hyatt property in Hong Kong, I read the other reviews of this property on this site. More on that to follow... The Grand Hyatt was a quick 5 minute cab ride from the Train Station. Upon entering the property, i was take to the top floor for check in at the beautiful and... More

Was this review helpful? Yes 1
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear JamesE339, Greetings from Grand Hyatt Shenzhen. As a seasoned traveller, your opinion and feedback means a lot to us. Thank you for staying at Grand Hyatt Shenzhen and taking the time to share your experience with other fellow travellers on this forum. As hoteliers, creating experiences like the ones described in your review is what we strive to achieve... More

Cary, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 4, 2014

This is the best business / luxury hotel in Shenzhen. The staff is always on top of your needs. The restaurants are great and the chefs are amazing. Highly recommend this hotel to anyone looking for a luxury experience in Shenzhen.

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Robert B, Thank you for taking the time to comment on your stay at Grand Hyatt Shenzhen and giving us the accolade of “Best hotel in Shenzhen”. We are glad to hear that the hospitality from our associates and our culinary offerings made your stay amazing. Your recommendation means a lot to us and we look forward to welcoming... More

Shenzhen, China
Contributor
16 reviews 16 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 3, 2014

My review of the hotel is simple. A full five star hotel. The situation I had is a complicated one, but it does not reflect on how the hotel is to the average guest. I can see how everyone enjoys this hotel with a real five star experience and professional staff. I rated this hotel five stars because I understand... More

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Yosef N, Greetings from Grand Hyatt Shenzhen. Thank you very much for taking the time to share such an in-depth review of your Grand Hyatt Shenzhen experience and for the thoughtful acknowledgement and welcome. We are immensely proud to receive a five star rating from a Hyatt Gold Passport Diamond member - and senior TripAdvisor reviewer. We appreciate your... More

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Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Shenzhen #5 Romantic Hotel in Shenzhen #5 Spa Hotel in Shenzhen #5 Business Hotel in Shenzhen #107 Best Value Hotel in Shenzhen
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Number of rooms
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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