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Grand Hyatt Shenzhen

#3 of 2,158 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
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Grand Hyatt Shenzhen
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Ranked #3 of 2,158 Hotels in Shenzhen
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
KKNONG Hong Kong, China
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450 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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  • Chinese (Simplified) first
  • Dutch first
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Hong Kong, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Really a great experience every time I stay here. Especially the service from the front desk to the Club lounge is wonderful. Worth to spend little more for a club room!! The location is well also, shopping mall, restaurant around the hotel. In a word, my first choice in ShenZhen.

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear KKNONG, We truly appreciate your review and recommendation of Grand Hyatt Shenzhen. We are delighted that you enjoyed the “wonderful service from front desk to Grand Club” as well as the club room. It is really our honour to be your “first choice in Shenzhen”. We look forward to welcoming you back for another great experience in the near... More 

Mumbai (Bombay), India
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

truly a great experience every time. right from the door man when you arrive to the bell boy who escorts you to the 25th floor club lounge, and makes you feel comfortable even if he is seeing you for the first time. the absolute best and of course the club lounge staff is the absolute best. they know from the... More 

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear jksaha, We are delighted to learn that you consider us “one of the best Grand Hyatt hotels” and that we are your hotel of choice in Shenzhen. It is a wonderful recognition, especially considering the wide selection of hotels available. Thank you for taking the time to share your positive review and compliments regarding the detailed service extended by... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I'm in shenzhen once a month for work and every time I dine at the Grand Hyatt shenzhen, in any restaurant, there are always a few tables of prostitutes constantly taking selfies and speaking loudly. It's very uncomfortable for me and people in the restaurant. Management should sit them in the corners of the restaurant, making them less visible. Did... More 

Was this review helpful? Yes 2
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Princessajj, Firstly, thank you for your continued support, regular patronage and for taking the time to share your comments. Regarding guests’ seating arrangements, I have personally reminded the food and beverage team to be more observant and sensitive to guests on social occasions, particularly those who appreciate tranquillity. It can be disturbing when a guest dining alone is seated... More 

Hong Kong
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We're living in Hong Kong. It's a great choice to go Grand Hyatt, Shenzhen for a break. Our room locates on 23/F, facing the mall, nice bed, spacious bath & shower area which my little girl like much~ We went to the club lounge for happy hour and breakfast, plenty of choices for food and drinks; staff are very nice... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear gigipooh, Thank you for taking the time to share your recent stay experience at Grand Hyatt Shenzhen. We are delighted that you enjoyed your stay, and will share your compliments with the team. We look forward to welcoming you back again soon. Kind regards, Hotel Manager Per Kredner More 

Mumbai
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is located in the center of Louho distcrict which is in close proximity to other fun area in other districts as well. It is right next to a huge mall and the metro station and great options to eat around as well. The hotel by itself, right from the lobby to the restaurants to the breakfast buffet and... More 

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear janki28, Thank you for your extremely generous comments regarding Grand Hyatt Shenzhen, which you described as “excellent”. We are very pleased that you recognised the difference that Hyatt can offer, from great facilities to authentic service. We shall relay your kind comments to Grace and her events team, and we look forward to welcoming you back to Grand Hyatt... More 

Sydney, Australia
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Super Large room with amazing bathroom in the middle of the room. Very modern n very upmarket. Breakfast bar area was amazing.. Views amazing from the reception booking area on the 34 floor n very impressive. Also modern gym

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear David P, Your review of Grand Hyatt Shenzhen was greatly appreciated. We are glad that you enjoyed the design of the hotel, with its floor-to-ceiling windows offering panoramic views of the rolling hills of Hong Kong in addition to the Shenzhen cityscape. Thank you for sharing, and we look forward to welcoming you back again soon. Kind regards, Hotel... More 

London, United Kingdom
Level Contributor
267 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 1 week ago

I was upgraded to a room which was bigger than the apartment I live in. It was ultra modern, comfortable and clean and had amazing views. The service was incredible and the breakfast buffet was great. Absolutely faultless stay at this incredible hotel.

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Danrzr, Thank you for taking the time to write a review of Grand Hyatt Shenzhen. We were pleased to read that you enjoyed our friendly service, modern facilities and the various cuisines we have available for breakfast. We hope to welcome you back the next time you visit Shenzhen. Kind regards, Hotel Manager Per Kredner More 

Richmond, Virginia
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Imagine a hotel with a lobby on the 32nd floor. Rooms with marble showers. Breakfast foods from every country imagionable. Adjacent to stores that rival Rodeo Drive. All in a city that is about 30 years old. Travelling on business has never been this luxurious!

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear mad4scrapping It is a pleasure to know that you enjoyed your stay at the Grand Hyatt Shenzhen. Thank you for sharing your valuable review on tripadvisor. We look forward to welcoming you back for another fabulous experience in the near future. Yours sincerely Per Kredner Hotel Manager More 

Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is an example of practical luxury in the heart of Shenzen - the rooms are well appointed and the restaurant serves up excellent food at 'digestable' prices. the staff is courteous, but I feel the time I went there, the checkin process could have been faster.

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear uday21, Thank you for sharing your review of Grand Hyatt Shenzhen. Your feedback is most valuable to us and we will share your comment about the check-in process with our Front Office team. It was our pleasure to have you stay with us and we look forward to welcoming you back soon. Best regards, Per Kredner Hotel Manager More 

Melbourne
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a very good hotel that is worthy of the Hyatt brand. It is clean, airy and generous, has great views. The staff are well trained and very helpful. For what it is, the hotel is reasonable value.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear DownunderDan, Thank you for taking the time to write a review of Grand Hyatt Shenzhen. We are glad to know that you enjoyed your stay with us and especially appreciate your compliments regarding the service extended by our associates. We look forward to welcoming you back on your next visit to Shenzhen. Best regards, Per Kredner Hotel Manager More 

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