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Grand Hyatt Shenzhen

#4 of 2,143 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
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Grand Hyatt Shenzhen
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Ranked #4 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Alexandre F Orlando, United States
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429 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Shenzhen is not my favorite place in China. The poor air conditions and lack of things to do along with sweltering heat in the summer make you count the days you have before going home. This hotel, albeit a bit pricey makes it tolerable. The connection to the MixC mall is especially worthwhile for expats.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Alexandre F Thank you for taking the time to write a review of Grand Hyatt Shenzhen. We are glad to be a welcome retreat during your travels to Shenzhen and hope that you will stay with us again when you next visit the city. Best regards, Per Kredner Hotel Manager More 

Top Contributor
56 reviews 56 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed in this hotel for a couple of times now for business trips. This time round, I checked in almost at midnight. As usual during my booking I have requested for a king bed. They gave me 2 twin bed joined. I could not sleep at all. On top of that the Internet was not working. Worse experience I... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Susan T, Thank you for taking time to comment on your recent stay with us. I was most concerned to learn about the several shortfalls you experienced and would like to offer my sincere apologies for the inconvenience caused. We treat your comments very seriously and please rest assured that they have been shared with the team for immediate... More 

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here 2 nites. Good location. Next to big high-end shopping mall. Room good and clean. Corridor a bit dark. A big conference or trade fair these few days so hotel very busy. This made breakfast not very enjoyable -- tables not immediately available and cleaned; long queue for some types of cooked food (that's why I only had fruit... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Elaine L, Thank you for taking the time to comment on your recent stay. We are glad to know that you enjoyed the convenience of our location as well as our guestrooms. We appreciate your feedback regarding the breakfast arrangements and we shall review them in detail with the team for improvement. We hope that you choose to stay... More 

Seattle, Washington
Top Contributor
67 reviews 67 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was nice... a Grand Hyatt but with a similar vibe to a Park Hyatt (if you have stayed in the one in Seoul or Tokyo you'll know what I mean). The lobby is on the 32nd floor and offers a striking view of a newer section of town near some pretty hills and forests with terraced rice paddies.... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear SeattleChris001 Thank you for taking the time to share a review of your recent stay experience with Grand Hyatt Shenzhen. We are glad to know that you enjoyed the grand views from our hotel and fitness facilities. While we may be located a little ways from the factories you were visiting, we are glad that you had the opportunity... More 

Monza, Italy
Top Contributor
102 reviews 102 reviews
76 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First visit to the Grand Hyatt in Shenzhen and got a free welcome upgrade to a suite. What an amazing suite! A sofa/tv area, a large walk-in closet, double basin bathroom with a separate close full shower and bathtub glass room with view from the bedroom, two toilets... See my pics! The hotel is offering all sort of food from... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear AGall0, We are delighted to learn that you enjoyed your stay at Grand Hyatt Shenzhen. Thank you for your five-star rating and recommendation of our hotel. We appreciate that you have taken the time to share your compliments, along with photos of the suite with fellow travellers. We look forward to welcoming you back and making your next stay... More 

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 21, 2015

This hotel had a few very strange layout issues. First, you enter the standard rooms right into the bathroom and it is an open plan so it can be a bit awkward if you have two guests staying in the room. Further, when you slide the bathroom doors shut, the bedroom area does feel quite cramped. Second, the lobby is... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Julia H, It was our pleasure to have you stay with us at Grand Hyatt Shenzhen. The placement of our bathrooms allows for a spectacular and spacious room, and we are delighted that you enjoyed dinner at The Show Kitchen. Once again, thank you for supporting Grand Hyatt Shenzhen. We look forward to having the opportunity of welcoming you... More 

Connecticut
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2015

This hotel is in a great location! The rooms are very nice size and have all the amenities you'd expect. Over the staff is excellent, very friendly and helpful, but the staff at the main (ground) entrance (Lobby is actually on the 33rd floor) is lacking for a hotel in China. I've had to load and unload on my own... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear shlooza1, Thank you for choosing Grand Hyatt Shenzhen. While we were glad to read your compliments regarding our location, facilities and staff, we were sorry to learn that you did not enjoy the specially designed bathroom. We look forward to welcoming you back again soon. Thank you & Best regards, Hotel Manager Per Kredner More 

Rotterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 8, 2015

This was by far the most luxurious place I have ever stayed in; huge rooms with marble on every wall and a huge glass bathroom. The hotel has great views over this particular area of Shenzhen, which is filled with designer shopping malls but also there's the occasional urban village where you can dine for a small fraction of what... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear michelle p, Thank you for your sincere comments regarding Grand Hyatt Shenzhen as “the most luxurious place” that you have ever stayed. We are delighted to know that you enjoyed your room, views and even had opportunity to explore the neighbourhood. We hope to have you stay with us again and discover more of Grand Hyatt Shenzhen. Thank you... More 

South Africa
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 4, 2015

Second stay and was even better than the first... We were upgraded upon arrival to a magnificent, spacious suite with sitting area. The staff this time really left an impression unlike our first stay! Friendly, helpful and courteous they were fantastic. There is no deterioration in the property, it still looks brand new. The rooms and reception areas are furnished... More 

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Jetsetter089, Thank you for sharing your Grand Hyatt Shenzhen stay experience with us. We are glad to hear that you had such a fabulous stay, and greatly appreciate your compliments and kind words. Thank you for the 5-star review, and we hope to welcome you back again soon. Warm regards, Per Kredner Hotel Manager More 

New York, NY
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 24, 2015

The Grand Hyatt Shenzhen is by far my favorite hotel in China. I travel to Asia 4-5 times per year on business and always make a point to stay at this hotel. My Hyatt Diamond status is always recognized and the staff goes out of their way to service my needs during my stay. The hotel has one of the... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear ptone79, We are deeply honoured that you regard Grand Hyatt Shenzhen to be your favourite hotel in China, and sincerely appreciate your loyal patronage. We are thrilled to learn that you enjoyed our varied dining options, wellness facilities and especially our hotel’s design, with the innovative use of space in the guestroom. We believe that the placement of the... More 

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