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Grand Hyatt Shenzhen

#3 of 2,162 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
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1 room 1 guest
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Grand Hyatt Shenzhen
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462 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (462)
  • Mar-May only
    (154)
  • Jun-Aug only
    (120)
  • Sep-Nov only
    (99)
  • Dec-Feb only
    (89)
All months
Point Cook
Level Contributor
101 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic hotel with fantastic service. Staff were very friendly. The buffet break was simply full of choices. It's endless and yummy. The atmosphere is peaceful and location is great for shopping at the lohou district

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Sharon W, It was a delight to read your review. Thank you for taking the time to share your stay experience. We hope to welcome you back for another fantastic stay in the near future. Best regards, Per Kredner Hotel Manager More 

Barcelona, Spain
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Probably my favorite hotel in Shenzhen. The location is pretty good, in Luohu, very close to some of the best shopping areas. My favorite thing though is the swimming pool, despite is not very big, the time I was there I didn't find too many people so it was great for relaxing and enjoying a beer after work.

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Borjadt, Thank you for the five star review of your stay experience at Grand Hyatt Shenzhen. We are proud that our facilities provided you with an impressive stay. If you enjoyed the temperature-controlled outdoor swimming pool, we also recommend trying our Shui Xiang Spa for further relaxation. It was a pleasure having you and we hope to welcome you... More 

San Jose, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel - gracious staff. The staff went above and beyond to satisfy any requests I might have. Facilities (rooms + restaurants) are excellent with great views of Shenzhen. Would definitely stay there again. Definitely enjoyed my time there.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Elias K, Thank you for staying at Grand Hyatt Shenzhen. Your kind feedback regarding our associates and services are much appreciated. I will be sure to pass on your praise to our associates, as its will definitely encourage them to continue extending more of our authentic hospitality to all our valued guests. We look forward to welcoming you back... More 

Singapore, Singapore
Level Contributor
124 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for business, very well furnished room and extremely comfortable bed. At first I was appalled by the fact that the shower and bath is in a glass box placed smack in the middle of the room offering no privacy from any one else in it but if you close the partition between the bathroom area and bed area the... More 

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Grand Hyatt S, Director of Sales & Marketing at Grand Hyatt Shenzhen, responded to this review

Dear nwk84, Thank you for choosing Grand Hyatt Shenzhen for your accommodation and for letting us have your valuable comments on the hotel. We are sure that your “elevator tip” will be found very useful by fellow-travelers and we are pleased to learn that you liked the décor and comfort of your guestroom. I personally think that our “magic glass”... More 

Rochester Hills, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Grand Hyatt Shenzhen in China is an excellent hotel for business traveller and family vacations. It feels like home. Very good gym and delicious food. It also offers free Yuga class. Business lounge is also excellent.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Grand Hyatt S, Director of Sales & Marketing at Grand Hyatt Shenzhen, responded to this review

Dear Zhicong Y, Thank you for your kind review of Grand Hyatt Shenzhen and we are happy to know that you liked our food, our gym and our business lounge and that you noticed we have a free Yoga class. We look forward to having you back soon when you will have the opportunity of trying more of our culinary... More 

Singapore, Singapore
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed in this hotel 2-3 times before. Professional courteous staff, clean, spacious, quiet rooms, good location near a high-end shopping mall. There are a number of restaurants nearby, including in the hotel. This hotel is a great option for business travel.

Was this review helpful? Yes
Grand Hyatt S, Director of Sales and Marketing at Grand Hyatt Shenzhen, responded to this review

Dear markdolph, We appreciate you recommending Grand Hyatt Shenzhen to other business travelers. Thank you for taking the time to write this review, and we hope to welcome you back to our hotel in the near future. Best regards, Kendrick Chane Director of Sales and Marketing More 

Colombo, Sri Lanka
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel is a excelent business hotel to stay if your visiting Shenzhen. The reception is on top floor which is not very conveniant but all in all the service is good. The breakfast has extensive international spread which is good specially if you are staying for more than a couple of days. The rooms are comfortable. The architecture of... More 

Was this review helpful? Yes
Grand Hyatt S, Director of Sales and Marketing at Grand Hyatt Shenzhen, responded to this review

Dear Nimo75, Thank you for choosing Grand Hyatt Shenzhen and for taking the time to share your review with fellow travelers. We are glad to know that we were able to offer you a wide variety of international fare to start your days on a positive note while you were staying with us. We look forward to welcoming you back... More 

Hong Kong
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 20, 2015

Very nice hotel with Luxury Shops on the ground. You can get to the MixC Mall (more mass) with shops, F&B and entertainment which also connects to the Shenzhen Metro, though a bit of a walk say 10 - 15 mins. Hotel lobby is on the 33rd floor. Very glamorous. I have tried small and big rooms. All with a... More 

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear TopNotchHongKong, Thank you for choosing Grand Hyatt Shenzhen and sharing a review of your experience. We are delighted to know that you appreciate the finer details of the hotel’s design and décor. We look forward to welcoming you back for another enjoyable stay. Warm regards, Per Kredner Hotel Manager More 

Melbourne, Australia
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 13, 2015

A beautiful quality hotel in a very nice area of Shenzhen. The rooms are very comfortable, the staff are very good and the restaurants are excellent. The only reason I rated it 4 star instead of 5 is because the high end hotels in China usually give you access to Google and other censored sites. Google and similar sites were... More 

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Lobstertastesogood, Thank you for taking the time to comment on your recent stay at Grand Hyatt Shenzhen. It makes us proud to know that you had an enjoyable experience in our beautiful hotel and had the opportunity to dine at our restaurant. I would also like to let you know that we have taken note of your feedback regarding... More 

Paris, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 11, 2015

Excellent service, effective and courteous. Superb rooms, large and elegantly decorated,with an outstanding view on the Hong Kong hills. Very good food for diner and large quality choice for breakfeast. I fully recomend this hotel for business in Shenzhen.

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear fartri Thank you for your kind comments about the hospitality you received during your stay at Grand Hyatt Shenzhen. We are honored by your recommendation and look forward to welcoming you back again soon. Best regards Per Kredner Hotel Manager More 

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