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All 1,809 Shenzhen hotels

Grand Hyatt Shenzhen

5.0 of 5 Hotel   |   No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #5 of 1,809 hotels in Shenzhen
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 5 days ago
laoban173 Pebble Beach, California
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360 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pebble Beach, California
Top Contributor
83 reviews 83 reviews
25 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Modern rooms with a lot of glass, no t really my style, but still very clean and a pretty quiet property . Fitness center is excellent, good equipment and nice location. I really like the regency lounge, high ceiling, and wonderful views of Shenzhen and across the border to hongkong. Will be back ...

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear laoban 173, Thank you for sharing your review of Grand Hyatt Shenzhen. We appreciate your recommendation of our Grand Club and are happy to know that your enjoyed our fitness facilities. We look forward to welcoming you back on your next visit. Best regards, Ross Cooper Hotel Manager More

Melbourne
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Gracious welcome Well appointed and very well deisgned rooms. Nice bar area upstairs. Somewhat tedious having to take 2 sets of lifts to reach the room and also traverse internal staircases to get to breakfast, bars etc, but staff are courteous and efficient. Seems to be a pretty central location and about 45~60 minutes from Mission Hills. Prefer to stay... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear afxdes, We appreciate that you have taken the time to review your stay at Grand Hyatt Shenzhen and rating your experience a full 5-stars. We are proud to know you enjoyed the gracious hospitality provided by our team and will be sure to share your kind compliments with them. We look forward to welcoming you back on your next... More

Centerburg, Ohio
Top Contributor
85 reviews 85 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 2 nights here by sheer accident but loved every minute of it. The hotel is so grand. The staff was very friendly and our room was over-the top. Very modern in appearance -black and white marble entryway and an all-glass shower with a rainwater shower head and separate tub . Beautiful. The closet area was large and equipped... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear ScenicWanderer, Thank you for taking the time to write this lovely review of your stay at Grand Hyatt Shenzhen. We are glad that you experienced our authentic hospitality and had a wonderful stay. Your recommendation means a lot to us and we hope to welcome you back again on your next visit to Shenzhen. Best regards, Ross Cooper Hotel... More

Regina, Canada
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 27, 2014

I've stayed here a few times for work. The comfort level is outstanding. Rooms large and clean. Views from hotel lobby are great. Fitness centre quite nice and outdoor swimming pool good for lap swimming or lounging. Brunch and evening buffets are quite excellent. Location good, large shopping mall next door. Lots of restaurant choices there as well.

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear JT3062014 Thank you for choosing to stay with us and taking the time to write this review. We are delighted to know that you enjoyed your experiences at Grand Hyatt Shenzhen and felt very comfortable with us. We look forward to welcoming you back soon. Best regards, Ross Cooper Hotel Manager More

Hong Kong
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 24, 2014

Since shortly after its opening, I have stayed here at the Grand Hyatt Shenzhen on numerous occasions. Initially, a few years ago, nothing seemed to work right. The staff was not knowledgeable, not even about the dining membership they had actually sold me. Now, I must say, this hotel has improved tremendously. Everything works. The staff trained and can speak... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear DoctorLo Thank you for choosing the Grand Hyatt Shenzhen and taking the time to write about your experience. I will share your review with our team as positive feedback such as yours fuel the pride in which we have in our jobs. We greatly appreciate your detailed recommendation of our service, rooms and restaurants and look forward to extending... More

Shanghai, China
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 19, 2014

This is the first time I stay in Grand Hyatt Shenzhen. Great location. But I found somehow confused about the elevator. Can I go directly down to the ground floor instead of going up to the lobby floor to get transferred to the right elevator? Also is it possible to watch TV while I was in the bathroom? (I stayed... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Stella R Thank you for choosing to stay with us at Grand Hyatt Shenzhen. Our hotel features two core set of elevators designed to enhance guest privacy – the express elevators provide high speed access to the public areas on the higher levels, and the guestroom elevators provide exclusive access for guests who have checked in. Watching TV in... More

Shanghai, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 7, 2014

We were always going to chill at the bar on the 33rd floor and once looking down to the restaurant area on 32nd floor, we saw what an amazing selection of food they had. Since then, every time we go to Shenzhen we go to have lunch buffet. Actually, now the only reason to go to Shenzhen for us is... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear The_potato_but_s Thank you for your compliments on The Show Kitchen at Grand Hyatt Shenzhen. We are very proud of the passion and expertise that our chefs put into the wide selections of International cuisines prepared at The Show Kitchen and delighted that you consider it “the best lunch buffet EVER”. I would like to confirm that free-flowing coffee or... More

Singapore
Top Contributor
53 reviews 53 reviews
53 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed February 1, 2014

The room looks modern with its open-concept bathroom and walk-in wardrobe. Like most Asian hotels, the rooms are designed for men: no mirrors in the room and room is not sound-proof. I had to apply make up in the bathroom without natural sunlight. I could hear the traffic in my room on the 15th floor. No smoke smell in the... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear working4vacations, Thank you for your review of our property. I would like to apologise for our associate entering your room after you had checked-in. To allow me to look into this incident in detail and address this with you, please feel free to contact me at ross.cooper@hyatt.com. In 2013, Hyatt completed its largest facilitated guest listening exercise. Insights from... More

Melbourne, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 29, 2014 via mobile

Another great Hyatt Hotel, friendly staff, very modern spacious rooms with ultra modern bathroom. The breakfast buffet would be the best l have experienced for a long time, an amazing selection quality food.

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear 560djm, Thank you for taking the time to write this review of Grand Hyatt Shenzhen. We are pleased to read that you enjoyed our friendly service, modern facilities and the various cuisines we have available for breakfast. We hope to welcome you back the next time you visit Shenzhen. Best regards Ross Cooper Hotel Manager More

Shenzhen, China
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 12, 2014

The location was great, just next to M-City, nothing to say about the room, great!!!! and great view. I stayed in many hotels, Grand Hyatt definitely the very best of them. I love the belle-vue restaurant, the food, the service was not bad. All in all, highly recommended!

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Baker V, We appreciate your review and recommendation of Grand Hyatt Shenzhen. We are glad that you enjoyed the views as our hotel is designed, with floor to ceiling windows throughout to present the panoramic views of the rolling hills of Hong Kong as well as the Shenzhen cityscape. Thank you for sharing and we look forward to welcoming... More

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Additional Information about Grand Hyatt Shenzhen

Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#6 Business Hotel in Shenzhen
#130 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
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