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All 2,134 Shenzhen hotels

Grand Hyatt Shenzhen

5.0 of 5 Hotel   |   No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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Ranked #5 of 2,134 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
StephenMacTurk Washington Dc, District Of Columbia
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401 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington Dc, District Of Columbia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I must say this is like being home, I have stayed here many times, became friends with many It is like being home,amazing, the rooms are luxurious, the view is great, the accomadations and service are above 5 star, never seen anything like it. Business Center, Penthouse, it's all wonderful and the best experience. It's better than being across the... More

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St. Andrews, United Kingdom
Top Contributor
71 reviews 71 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is c45mins from the wonderful new airport in this bustling south China metropolis. Reception on the 33rd floor and a good choice of bars and restaurants with panoramic views across the cityscape. The bedrooms are well finished, clean and very modern. The bath was a feature price in my room, in its own glass enclosed cubicle as you... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Eddie B Thank you for taking the time to comment on your recent stay with us. We are delighted to learn that your stay was pleasant and especially appreciate your recommendation to fellow travellers. We hope to welcome you back on your next visit to Shenzhen. Thank you and best regards, Per Kredner Hotel Manager More

Hong Kong, China
Top Contributor
69 reviews 69 reviews
49 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location and very easy to get too, only 5 minutes taxi from the Lowu station from the Hong Kong border. Also it is connected to the shopping mall MixC which has every brand you can think of. The hotel itself has great restaurants and even a nice outdoor pool. Staff is verity friendly and... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Michael R, Thank you for taking the time to comment on your recent stay at Grand Hyatt Shenzhen. We are delighted to know that you enjoyed our hotel facilities and service by our associates. We are also happy that you had the opportunity to explore the conveniences of our neighbourhood. We look forward to welcoming you back again to... More

cleveland
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed 4 nights in Mid September and had and excellent stay. I do recommend the club room as this gives you access to the free drinks and apps in the evening. This was a great spot to have some munchies and a couple drinks before venturing out for some more adventurous eating! The breakfast buffet in the morning is... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear talbotjt7, Thank you for taking the time to comment on your recent stay at Grand Hyatt Shenzhen. We are delighted to know that you had an excellent experience and even more pleased to learn of our associate’s proactive hospitality. Your compliments and recommendation are very much appreciated and we look forward to the welcoming you back again in the... More

Perth, Australia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Grand Hyatt for 4 nights in Sept 2014. Great hotel with superb location, only gripe was with the way the lifts work. The reception is on the 33rd floor, you go down to your room, not up. No direct lift to ground floor, must go to 3rd floor, get out, get new lift to ground floor. For... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Exuberan, It was our pleasure to have you stay with us at Grand Hyatt Shenzhen. We look forward to the opportunity to welcome you back and extend more of our caring hospitality during your next stay. Thank you and best regards, Per Kredner Hotel Manager More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Love this place. Stayed here a few times. Awesome. Customer service is excellent. They are the best. Show kitchen is great. Good variety. Stay here every year in April and love the place. They go above and beyond to help you

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Travelforwork2112, Thank you for choosing Grand Hyatt Shenzhen and taking the time to share your 5-star review. We are very proud that you regard us as the best and very much appreciate your compliments towards our colleagues. We look forward to the privilege of welcoming you back again. Thank you and best regards, Per Kredner Hotel Manager More

Chicago, Illinois
Top Contributor
69 reviews 69 reviews
20 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed 3 weeks ago

for some the sky lobby is a hassle, as one must switch elevators to go from room to ground floor. in reality, it's not too onerous. the rooms are looking and quite comfortable. the club level is nicely done, and service is excellent, although the breakfast is better in the lobby restaurant. the hotel is convenient to the border crossing,... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear jeff f, Thank you for your kind comments and recommending Grand Hyatt Shenzhen. We are delighted to know that you enjoyed the service extended by our associates, our hotel facilities and convenient location. We look forward to welcoming you back on your next visit. Thank you and best regards, Per Kredner Hotel Manager More

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 17, 2014

We had an amazing time in shenzhen, it was our first time Shenzhen. The staff of the hotel are very friendly and are always there to help out. And the location of the hotel is close to shops and all the major brands are very close by, the hotel is located beside a big shopping mall, Mixc.

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Justin_wkh We are delighted to know that you had an amazing stay with us at Grand Hyatt Shenzhen. Thank you for taking the time to share your review with fellow travelers on tripadvisor. We hope you will visit Shenzhen again and look forward to welcoming you back with more of our authentic hospitality. Best regards, Per Kredner Hotel Manager More

Hong Kong, China
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 14, 2014

Location of the hotel is superb and the decor is great. Club lounge is decent. However, something went off in my room abt 5 mins after checked in that produced unbearable noise. Had to leave the room and asked for another room. Was later informed it was a broken fan of the minibar. While understanding there is no better twin... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Astoria_HKG, Thank you for choosing Grand Hyatt Shenzhen and taking the time to write a review of your stay with us. While we are glad to hear that you enjoyed the décor and Club Lounge facilities of the hotel, we regret that there were issues with the equipment in your rooms. We sincerely apologise for the inconvenience caused and... More

San Francisco, California
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 3, 2014

What I fully expect in terms of good sized rooms, quality of facilities, professional staff, good restaurants. I've stayed at Grand Hyatt's throughout China for business travel and they are consistent in their quality and value. Only issue that surprised me was their fee for car service. I asked (albeit at last moment, 8:30pm the same day) for a car... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear gsbmst, Thank you for taking the time to comment on your recent stay at Grand Hyatt Shenzhen. I am happy to learn that your stay was pleasant and that you find the Grand Hyatt hotels in China of high quality and value. Your feedback regarding the cross border airport transfer service is most valuable to us and we are... More

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Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen

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