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All 1,961 Shenzhen hotels

Grand Hyatt Shenzhen

5.0 of 5 Hotel   |   No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China (Luohu Port)
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93%
Ranked #5 of 1,961 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Howie L Hong Kong, China
  • Reviews (386)
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386 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights in May2014 in a Club Room with my family, check-in location at the top floor and check-in was fast. The room was big and clean, and has a coffee machine in room. The baby crib was well set up in the room as requested, there was a “Panda Doll” on the crib and my... More

Was this review helpful? Yes 3
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Howie L, Greetings. Thank you for choosing Grand Hyatt Shenzhen and taking the time to comment on your great stay. We strive to create memorable experiences for each and every one of our guests, including the young ones and I am delighted to learn that we exceeded your expectations on this occasion. We hope that our little gift has... More

Contributor
15 reviews 15 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The overall stay was excellent, I really enjoyed my time at the Grand Hyatt Shenzhen. The rooms were very modern and the beds were very comfortable. I could have stayed in the room all day. But the only thing that was a letdown during this visit was the staff at the Sugarbox cafe. The attitude and the service does not... More

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear lamchops22 Greetings from Grand Hyatt Shenzhen. Thank you for taking the time to comment on your recent stay with us. I am delighted to learn that you enjoyed the comfort of our guest rooms and had an excellent stay experience. I also appreciate you bringing the service related issues you witnessed at Sugar Box to our attention. I would... More

Saint Louis, Missouri
Top Contributor
153 reviews 153 reviews
83 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a rather 'average' stay at another Hyatt property in Hong Kong, I read the other reviews of this property on this site. More on that to follow... The Grand Hyatt was a quick 5 minute cab ride from the Train Station. Upon entering the property, i was take to the top floor for check in at the beautiful and... More

Was this review helpful? Yes 1
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear JamesE339, Greetings from Grand Hyatt Shenzhen. As a seasoned traveller, your opinion and feedback means a lot to us. Thank you for staying at Grand Hyatt Shenzhen and taking the time to share your experience with other fellow travellers on this forum. As hoteliers, creating experiences like the ones described in your review is what we strive to achieve... More

Cary, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the best business / luxury hotel in Shenzhen. The staff is always on top of your needs. The restaurants are great and the chefs are amazing. Highly recommend this hotel to anyone looking for a luxury experience in Shenzhen.

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Robert B, Thank you for taking the time to comment on your stay at Grand Hyatt Shenzhen and giving us the accolade of “Best hotel in Shenzhen”. We are glad to hear that the hospitality from our associates and our culinary offerings made your stay amazing. Your recommendation means a lot to us and we look forward to welcoming... More

Shenzhen, China
Contributor
15 reviews 15 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My review of the hotel is simple. A full five star hotel. The situation I had is a complicated one, but it does not reflect on how the hotel is to the average guest. I can see how everyone enjoys this hotel with a real five star experience and professional staff. I rated this hotel five stars because I understand... More

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Yosef N, Greetings from Grand Hyatt Shenzhen. Thank you very much for taking the time to share such an in-depth review of your Grand Hyatt Shenzhen experience and for the thoughtful acknowledgement and welcome. We are immensely proud to receive a five star rating from a Hyatt Gold Passport Diamond member - and senior TripAdvisor reviewer. We appreciate your... More

illinois
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 22, 2014

We stayed at this hotel for 4 weeks during a business trip.The Hotel is centrally located in Shenzhen,it is situated next to a high-end Mall.with a few cafés in a court yard area between the hotel and the mall. We had a 1 bedroom suite on 28 floor, which was very spacious,with a good sizes living area .it had two... More

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear ukdoug2, Thank you for choosing Grand Hyatt Shenzhen, and for taking the time to share a detailed review of your experience. We are glad that our friendly associates, convenient location and hotel facilities were able to make your stay an enjoyable one, and greatly appreciate your recognition of the hospitality provided by our team. Your suggestion regarding vegetarian options... More

Roeselare, Belgium
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 21, 2014

I'm from Belgium and going to this hotel every august, and have even known it to be built a couple of years ago. It's a fairly recent building, and as everybody explains has an odd lift layout. Pro's : + Professional staff. + Hyatt, for me, always has the best breakfast. + This hotel is attached to the Mixc shopping... More

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Filip H, Thank you for choosing to stay with us at Grand Hyatt Shenzhen every summer and taking the time to share your detailed review with fellow travellers. It makes us proud to hear you say that Hyatt offers the best breakfast and that our associates are professional. We have noted your comment regarding the need for a more... More

Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 17, 2014

This was one of the most spectacular hotels I have ever stayed in! The room was over the top in layout and design. Ultra modern shower and bath. Wonderful views. Fantastic breakfast buffet. Very high end shopping next to hotel. Very very impressive.

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Drumtale, Greetings from Grand Hyatt Shenzhen. Thank you very much for your generous comments. We are delighted to learn that you enjoyed your stay with us and happy that you were able to explore the bustling neighbourhood. We hope that we will have the chance to impress you once again on a future visit. Best regards Per Kredner Hotel... More

Cork, Ireland
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 14, 2014

This is an exceptional hotel in Shenzhen and by far my favourite. The bedrooms are to the highest Hyatt standards in Asia. The design of the overall room appears quite spacey as the bathroom is contained in a glass cube within the room. As is becoming a trend, there is a large work area that carries sockets for all plugs.... More

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Joe O, Greetings from Grand Hyatt Shenzhen. Thank you very much for taking the time to comment on your recent stay with us. It is very much appreciated and encouraging to hear our well-traveled guest’s comments on the finer details of our hotel. We sincerely look forward to welcoming you back on your next visit to Shenzhen. Thank you... More

hupsi
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 4, 2014

As said before, I consider this as the best hotel I have ever been to in China. I have stayed in various suites, used all the restaurants, over more than 30 stays in three years now. Anyhow, due to a relocation of our office I visited different hotels to negotiate a new corporate contract. In fact: the sales people of... More

Was this review helpful? Yes
Grand Hyatt S, Director of Sales and Marketing at Grand Hyatt Shenzhen, responded to this review

Dear hupsi, It means so much to us to know that we are “the best hotel you have ever been to in China” and we are your hotel of choice in Shenzhen. This is a wonderful recognition, especially considering the wide selection of hotels available. Thank you for taking the time to share your positive review of Grand Hyatt Shenzhen... More

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Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Shenzhen #5 Business Hotel in Shenzhen #5 Luxury Hotel in Shenzhen #5 Spa Hotel in Shenzhen #114 Best Value Hotel in Shenzhen
Hotel Class
Number of rooms
471

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