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Grand Hyatt Shenzhen

#3 of 2,160 Hotels in Shenzhen
Certificate of Excellence
5.0 of 5
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No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
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Grand Hyatt Shenzhen
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Ranked #3 of 2,160 Hotels in Shenzhen
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
markdolph Singapore, Singapore
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455 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Singapore, Singapore
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

I've stayed in this hotel 2-3 times before. Professional courteous staff, clean, spacious, quiet rooms, good location near a high-end shopping mall. There are a number of restaurants nearby, including in the hotel. This hotel is a great option for business travel.

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Colombo, Sri Lanka
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW

This hotel is a excelent business hotel to stay if your visiting Shenzhen. The reception is on top floor which is not very conveniant but all in all the service is good. The breakfast has extensive international spread which is good specially if you are staying for more than a couple of days. The rooms are comfortable. The architecture of... More 

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Hong Kong
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel with Luxury Shops on the ground. You can get to the MixC Mall (more mass) with shops, F&B and entertainment which also connects to the Shenzhen Metro, though a bit of a walk say 10 - 15 mins. Hotel lobby is on the 33rd floor. Very glamorous. I have tried small and big rooms. All with a... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear TopNotchHongKong, Thank you for choosing Grand Hyatt Shenzhen and sharing a review of your experience. We are delighted to know that you appreciate the finer details of the hotel’s design and décor. We look forward to welcoming you back for another enjoyable stay. Warm regards, Per Kredner Hotel Manager More 

Melbourne, Australia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A beautiful quality hotel in a very nice area of Shenzhen. The rooms are very comfortable, the staff are very good and the restaurants are excellent. The only reason I rated it 4 star instead of 5 is because the high end hotels in China usually give you access to Google and other censored sites. Google and similar sites were... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Lobstertastesogood, Thank you for taking the time to comment on your recent stay at Grand Hyatt Shenzhen. It makes us proud to know that you had an enjoyable experience in our beautiful hotel and had the opportunity to dine at our restaurant. I would also like to let you know that we have taken note of your feedback regarding... More 

Paris, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent service, effective and courteous. Superb rooms, large and elegantly decorated,with an outstanding view on the Hong Kong hills. Very good food for diner and large quality choice for breakfeast. I fully recomend this hotel for business in Shenzhen.

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear fartri Thank you for your kind comments about the hospitality you received during your stay at Grand Hyatt Shenzhen. We are honored by your recommendation and look forward to welcoming you back again soon. Best regards Per Kredner Hotel Manager More 

shenzhen, China
1 review
5 of 5 stars Reviewed 3 weeks ago

It was a very good experience staying at Grand Hyatt. Good Service and excellent room services. The Show Kitchen was providing lots of varieties of food and we can request for customized one according to our taste. Apart from that 1881 restaurant was also good.

Review collected in partnership with Hyatt Hotels

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Venkatesh We are delighted to learn that you had a wonderful stay experience with us at Grand Hyatt Shenzhen. Thank you for sharing a review of your "best hotel stay" with fellow travelers. We look forward to extending more of our hospitality to you during your next visit. Warm regards Per Kredner Hotel Manager More 

Hong Kong, China
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really a great experience every time I stay here. Especially the service from the front desk to the Club lounge is wonderful. Worth to spend little more for a club room!! The location is well also, shopping mall, restaurant around the hotel. In a word, my first choice in ShenZhen.

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear KKNONG, We truly appreciate your review and recommendation of Grand Hyatt Shenzhen. We are delighted that you enjoyed the “wonderful service from front desk to Grand Club” as well as the club room. It is really our honour to be your “first choice in Shenzhen”. We look forward to welcoming you back for another great experience in the near... More 

Mumbai (Bombay), India
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

truly a great experience every time. right from the door man when you arrive to the bell boy who escorts you to the 25th floor club lounge, and makes you feel comfortable even if he is seeing you for the first time. the absolute best and of course the club lounge staff is the absolute best. they know from the... More 

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Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear jksaha, We are delighted to learn that you consider us “one of the best Grand Hyatt hotels” and that we are your hotel of choice in Shenzhen. It is a wonderful recognition, especially considering the wide selection of hotels available. Thank you for taking the time to share your positive review and compliments regarding the detailed service extended by... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 23, 2015 via mobile

I'm in shenzhen once a month for work and every time I dine at the Grand Hyatt shenzhen, in any restaurant, there are always a few tables of prostitutes constantly taking selfies and speaking loudly. It's very uncomfortable for me and people in the restaurant. Management should sit them in the corners of the restaurant, making them less visible. Did... More 

Was this review helpful? Yes 3
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear Princessajj, Firstly, thank you for your continued support, regular patronage and for taking the time to share your comments. Regarding guests’ seating arrangements, I have personally reminded the food and beverage team to be more observant and sensitive to guests on social occasions, particularly those who appreciate tranquillity. It can be disturbing when a guest dining alone is seated... More 

Hong Kong
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2015

We're living in Hong Kong. It's a great choice to go Grand Hyatt, Shenzhen for a break. Our room locates on 23/F, facing the mall, nice bed, spacious bath & shower area which my little girl like much~ We went to the club lounge for happy hour and breakfast, plenty of choices for food and drinks; staff are very nice... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review

Dear gigipooh, Thank you for taking the time to share your recent stay experience at Grand Hyatt Shenzhen. We are delighted that you enjoyed your stay, and will share your compliments with the team. We look forward to welcoming you back again soon. Kind regards, Hotel Manager Per Kredner More 

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