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All 1,808 Shenzhen hotels

The Ritz-Carlton, Shenzhen

5.0 of 5 Hotel   |   No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China (Civic Center)
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The Ritz-Carlton, Shenzhen
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Ranked #4 of 1,808 hotels in Shenzhen
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 5 days ago
RMF88 Hong Kong, China
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374 people have reviewed this hotel

Traveler rating
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    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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English first
Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

It´s not the first time for me to stay in this hotel and it won´t be the last time. I´m travelling quite often in China so I saw many good and bad hotels but the service and the high quality standart that Ritz Carlton provides is always amazing and within the best you can get! If you have the chance... More

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2 reviews
1 of 5 stars Reviewed 1 week ago

As a long time Marriott Platinum member I was disappointed they charged me 400RMB for club level use! Also a lot of construction noise. Do not stay here while in Shenzhen, opt for the JW Marriott instead.

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Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Thank you for being a valued customer of our Marriott family of hotels. As a Marriott Platinum member, we recognize that you have achieved the highest level of status and we truly value your loyalty to the brand. The Ritz-Carlton Rewards partners with Marriott Rewards to offer Elite benefits, earning opportunities and redemption options at more than 3,300 participating Marriott... More

Melbourne
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for a week recently.The location, right opposite the Convention and Exhibition Centre is excellent, the rooms and facilities are modern and clean and the staff are generally helpful. I stayed on the Club Lounge level and I enjoyed the Club Lounge Services. I had an unpleasant experience on checkout which I reported to Management and... More

Was this review helpful? Yes 1
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear See-Tai-Fan, Thank you very much for sharing your experience with us on Trip Advisor. Our ladies and gentlemen at all times strive to provide service excellence that exceeds expectations and your feedback is very encouraging for us. I am delighted to know that your overall stay was pleasant with the exception of the delay at check-out. However, I am... More

Israel
Contributor
18 reviews 18 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed for 4 nights during March 2014 for business trip in Shenzhen. The hotel location is nice, near an expensive shopping mall with restaurants. The room was huge, superb bathroom and shower. The in room internet connection was fast and reliable. I tried to room service for some dinner and find it good. Overall: Very good choice for business... More

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2 reviews
5 of 5 stars Reviewed 4 weeks ago

i am going to review the mall in Shenzhen, Coastal City. This place includes many types of restaurants like Chinese food, Korean food, Japanese food and Western food. There are also many entertainment like karaoke, ice rink and arcades. However, even though this is a huge mall, it can be a negative thing because you might get lost and theres... More

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Chicago, Illinois
Top Contributor
54 reviews 54 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really outstanding experience from the beginning to the end, and everything in between. I arrived late morning and as I walked up to the reception desk where I was immediately intercepted where a smiling woman told me since there were two people in line at each station for checking in, she invited me up to the club level to check... More

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United States
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 15, 2014 via mobile

It is not easy to find a good hotel in China, service wise; but Shenzhen Ritz is different. Its facility may not be the best (intercon or even jw can be better) but its service is top notch. You can feel the staffs want to go beyond the standard procedure to help every customer; unlike in other "so-called luxury" hotels,... More

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Kansas City, Missouri
Contributor
17 reviews 17 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 6, 2014

The hotel is in a very good location and the rooms are good size, bright, and very comfortable, but it's the staff (every department in the entire place) that will keep you coming back. I've stayed about 10 different times, and you never have to ask twice for anything. The biggest problem is this level of service raises the bar... More

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New York City, New York
Top Contributor
97 reviews 97 reviews
34 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed January 9, 2014

I have now stayed at the Ritz Carlton in Shenzhen on business trips twice. Staff is efficient & speaks English relatively well. The hotel itself is very nice. Rooms are gorgeous, comfortable, modern, and well-appointed for the business traveler (i.e. great, large desks, comfy desk chair). The bathrooms are the real standout here with gorgeous tubs & TVs built into... More

Was this review helpful? Yes 2
Shenzhen, China
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 9, 2014

The Ritz, the Ritz, the Ritz... can i find a better hotel this? I go everywhere, i stay in Ritz, i did try some other hotels, but none of those can ever get close to Ritz. Shenzhen Ritz keeps my journey happy, the bed was comfortable, staff, absolutely, nice and professional, just feel like home. i love Ritz!!!!!!!!!!!!!!

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Additional Information about The Ritz-Carlton, Shenzhen

Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz-Carlton, Shenzhen Hotel
Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Shenzhen
#4 Luxury Hotel in Shenzhen
#8 Family Hotel in Shenzhen
#122 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
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