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All 2,133 Shenzhen hotels

The Ritz-Carlton, Shenzhen

5.0 of 5 Hotel   |   No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China (Civic Center)
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The Ritz-Carlton, Shenzhen
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Ranked #2 of 2,133 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
acledesma
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422 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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1 review
5 of 5 stars Reviewed 5 days ago NEW

My wife and I have been staying in Ritz-Carlton Shenzhen since April this year and it was the best decision that we have choose this hotel. Management are the friendliest we have meet thus far, Club Lounge Staff gives you their excellent service and support to make your business and relaxation weekend pass at ease.

Was this review helpful? Yes
Hong Kong Region, China
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the hotel on Nov 20th. I am in the executive suites. The room is reasonably big with living room and bed room separated by a TV cupboard. The bath room is huge with shower and tub. Overall is clean but the color of the furniture make it looks old. The receptions and the club floor staff are... More 

Was this review helpful? Yes 1
Jane Z, Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Veny97, Season's greetings from The Ritz-Carlton, Shenzhen! Thank you for taking the time to write a lovely review about the hotel. I was thrilled to learn that you enjoyed your stay with us and your comments on our room facilities and service in all areas that you have experienced. Also I'm glad hear that you enjoyed your dining experience... More 

Hong Kong
2 reviews
5 of 5 stars Reviewed 2 weeks ago

From the point of check-in, the entire experience was perfect. The staff at the front desk spoke excellent English, and was extremely pleasant and professional. We agreed to pay extra to be upgraded to the Ritz Club and we were promptly served with hot Chinese tea as the front desk staff processed our check in. We were then escorted to... More 

Was this review helpful? Yes
Jane Z, Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Jean N, Season’s greetings from The Ritz-Carlton, Shenzhen, your home in the City of Gardens! Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the services and room. It is really our Ritz-Carlton pleasure to have you stay with us and thank you for your compliments on our... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great staff very attentive. Very clean facility. Breakfast buffet was great. Could not find any fault with this place Definitely will stay there again I sure recommend it to anyone traveling to Shenzhen

Was this review helpful? Yes
Jane Z, Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Fsaiidi, Season’s greetings from The Ritz-Carlton, Shenzhen, your home in the City of Gardens! Thank you for taking the time to write a lovely review about the hotel. I was thrilled to learn that you enjoyed your stay with us recently and thank you for your great comments on our services and facilities. We looking forward to welcome you... More 

Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Well from the moment we arrived (20 October), even before getting off the coach (from Hong Kong, after a rather two "gruelling" stops/clearance at the border) the staff were ready, not only greeting and making us feel welcome, one can sense the generosity of spirit and service, check in, (though we were in a rather large group) was smooth and... More 

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear MiguelChan, Season's greetings from The Ritz-Carlton, Shenzhen! Thank you for taking the time to write a lovely review about the hotel. I was thrilled to learn that you enjoyed your stay with us and your generous comments on our service in all areas that you have experienced.I love reading reviews like yours. Thank you for sharing your experience with... More 

West Deptford, New Jersey, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 weeks ago

What a 1st class hotel..... I was in Shenzhen for business. After arriving at the airport in Shenzhen, I was picked up by there private car and driven to the hotel. Once there I was met by the staff who opened the car as they greeted me. They took my bags and bypassed the front desk and immediately took me... More 

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear barrys7546, Thank you for taking your time to leave such nice comments on TripAdvisor. I enjoyed reading your review and glad that you enjoyed our services from our ladies and gentlemen as well as the room facilities, including the bathtub and the TV in front of the tub. We look forward to welcoming you back soon. Sincerely Yours, Jane... More 

Tel Aviv, Israel
Top Contributor
140 reviews 140 reviews
47 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed November 7, 2014

I am making this hotel my regular in Shenzhen The service is great and the hotel is tru laxury The club launch is great and service superb especially by a lady by the name of Michal that took care about everything we need during several business meetings we had there. The food and breakfast at the club were above average... More 

Was this review helpful? Yes 1
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear AM3108, Thank you for sharing your wonderful review of our property with the Trip Advisory community. The Club Level is one of my favorite experiences at the hotel and I am thrilled you enjoyed the amenities and services. I will pass your nice comments to our Assistant Club Manager - Michal for her great job. We strive to be... More 

Palo Alto, CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2014

I was in Shenzhen for a few nights during a 2 week business trip to China and Hong Kong, with my 3 month old baby in tow. From the moment we arrived at the Ritz in Shenzhen, the staff was amazingly warm and welcoming! They fawned all over my baby, went above and beyond to make us comfortable and set... More 

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear yawgo, Thank you for your nice review on TripAdvior. I’m very pleased to learn that our ladies and gentlemen went extra mile to provide you and your lovely baby the personalized services and genuine care. I’m glad that you and your family had a great time with us and we look forward to welcoming you back soon in your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2014

Second trip to the hotel, this time with the family. The hotel had a rather a unimpressive lobby but the rooms are spacious and very well designed. In terms of the service level I would rate it as very inconsistent. The front desk had a service quality equivalent to a 3 star hotel, whereas everyone else was extremely friendly and... More 

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Marco W, Thank you for taking the time to provide us your feedback on your recent stay with us. While we are very appreciative of the positive comments and recognition, I am also disappointed to learn that we failed to exceed your expectations. Rest assured, we will look into your comments concerning the inconsistent service. I sincerely hope we... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2014

I've not long returned from 12 night trip which included 3 nights at the Ritz-Carlton, from the greeting at the airport from the driver to checkout the experience was great. The room was superb with excellent facilities, the location very handy with a metro station a few steps away. All of the staff were great, however Jeremy Martins the assistant... More 

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear RBANNABLE, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the services, our Italian restaurant and room. It is really our Ritz-Carlton pleasure to have you stay with us and thank you for your compliments on our ladies and gentlemen. I will certainly pass on to the related... More 

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Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Business Hotel in Shenzhen
#2 Romantic Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#2 Spa Hotel in Shenzhen
#106 Best Value Hotel in Shenzhen

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