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The Ritz-Carlton, Shenzhen

#1 of 2,143 Hotels in Shenzhen
Certificate of Excellence
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No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
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Complimentary Breakfast
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The Ritz-Carlton, Shenzhen
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The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
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442 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Flower Mound, Texas
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great luxury property and the staff truly go the extra mile to make your stay the most enjoyable experience ever. The hotel is really new and fresh and the staff promote a professional feeling but also seem like good friends as you interact with them. I felt the entire team provided me with the best treatment as... More 

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Seattle
Contributor
15 reviews 15 reviews
8 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Without going into the specifics of how oddly modern yet anachronistic Shenzhen is (like much of China), you'll be very comfortable here. The staff is extremely well trained in making sure you're always acknowledged, even when they don't have substantial English skills. The building is essentially brand new and on top of the Convention Center subway station - two stops... More 

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Aberdeen, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been a few times to this hotel. In terms of customer care and service, this hotel is among the best. I normally checked in on Saturday and then went straight to the fitness and recreational facilities. This time round things seem a bit different. The sauna/steam bath facilities were overrun with members of the SPA club (not hotel... More 

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Hong Kong Region, China
1 review
5 of 5 stars Reviewed 3 weeks ago

It is my most favorable hotel in South China, I made numerous booking in RitzCalton for my biz trip. Everything (Room, F&Bi, Service staff) are wonderful and Location is excellent.

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Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2015

I have been staying in Shenzhen for the past 6 years at another hotel and this was my first stay at the Ritz-Carlton...and what a fantastic stay it was! The staff is unbelievable and remember and greet you by name after their first introduction. They go out of their way to make you feel comfortable and "at home" as much... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 10, 2015

I didn't notice that there is one Ritz Carlton in this town until I found it on marriott's website. Really high value compare with this brand in other cities. They gives me this room with a huge bed(almost fit 5 ppl) and incredible view of the roof top oasis, which grown on top of the shopping center downstairs. The outdoor... More 

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Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2015

Wonderful hotel with amazing service. Staff went out of the way to answer questions/resolve problems (if any) and they remembered things. If you miss breakfast, they will ask if you were feeling alright this morning, if everything is alright. There is always someone smiling and ready to answer any question that you might have. Note: If you are a vegetarian,... More 

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Cebu City, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 4, 2015

It's my second month-long stay in this hotel, which is located in the 5-star hotel belt in Shenzhen. First time was in May 2014. This hotel is by far the best hotel I could recommend to those who are in Shenzhen on business, or, as tourists. Its location is perfect for those who travel by car, as the traffic is... More 

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1 review
4 of 5 stars Reviewed February 1, 2015

nice accomodations, the number of staff around is astounding, my biggest complaint is that the tvs in the fitness center are completely UK focused. no espn or US channels, but a bunch of eurosport. would be nice to have espn to watch some US sports like basketball and american football. the Shangri-la couple blocks away and the JWMarriot both have... More 

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1 review
5 of 5 stars Reviewed January 27, 2015

I have been traveling very significant amount world wide for many many year. I can frankly said this is the best large hotel service I have ever received. They are so friendly and well trained, from cleaning crew to section supervisors, After few trips, they remember my name and what I like for breakfast. They anticipate what you need. Last... More 

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