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All 2,110 Shenzhen hotels

The Ritz-Carlton, Shenzhen

5.0 of 5 Hotel   |   No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China (Civic Center)
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Ranked #1 of 2,110 hotels in Shenzhen
Certificate of Excellence 2014
  • Overview
  • Reviews (398)
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398 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • English first
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English first
Seattle, Washington
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very nice hotel. And, great location if you to take the train to Hong Kong. It is next to the subway. Remember to take the following with you: 5 RMB bank notes (the subway leaving Shenzhen accepts is 2.65, and accepts only 5 RMB notes), Hong Kong currency, your passport and departure card (to leave China). There are currency exchanges... More

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Max98116, Thank you for taking your time to leave comments on TripAdvisor. I am glad that you enjoyed our services from our ladies and gentlemen as well as the the stay with us. I hope you had a great time in Hong Kong as well. We look forward to welcoming you back soon. Sincerely Yours, Raghu Menon General Manager... More

CANTON
Top Contributor
103 reviews 103 reviews
37 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

Checked in with my 10 year old daughter expecting to stay 3 nights and then move to a more "kid-friendly resort-ish" hotel when my husband and 8 year old daughter arrived. We finally forced ourselves to leave about 10 days later. While this hotel certainly caters to a business clientele and has an excellent central business district location and is... More

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear plum9195, Thank you for your nice review on TripAdvior. I’m very pleased to learn that our ladies and gentlemen went extra mile to provide you and your lovely daughters the personalized services and genuine care such as the private cooking classes and Chinese Valentine Day Cards. I’m glad that you and your family had a great time with us... More

Westport, Connecticut
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Everything in my stay was first rate. The room was comfortable, quiet and beautifully furnished. Early check-in was accommodating and efficient. Sometimes a hotel really shines when something goes a little wrong, and this was the case at the Ritz in Shenzhen. My first night, the smoke detector starting flashing, and it awakened me sporadically throughout the night. I was... More

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear 1234567833979, Thank you for taking the time to leave your review. I am glad that you enjoyed your overall stay with us and more important is our ladies and gentlemen resolved the problem immediately for you during your stay. We appreciate your generous comments on us in terms of our response to problems and yes, as you mentioned “Sometimes... More

Hamilton, NZ
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Very good hotel. Modern, clean and extremely friendly & efficient staff. I would definitely stay here again. Close to some great spots too. Food in the buffet was to a high standard although I only had breakfast. Short taxi ride to main train station too.

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear markd71, Thank you for taking your time to leave such nice comments on TripAdvisor. I enjoyed reading your review and glad that you enjoyed our services from our ladies and gentlemen as well as the buffet breakfast. We look forward to welcoming you back soon. Sincerely Yours, Raghu Menon General Manager The Ritz-Carlton, Shenzhen More

Annecy, France
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

The Ritz Carlton Shenzhen is may be not the latest hotel in Shenzhen but the service is outstanding. It is a well managed hotel. The staff is very well trained and very attentive to your need. They will go out of their way to make sure to meet your expectation. Overall the food is good with a very popular buffet... More

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear 760pieto, Thank you for taking your time to leave such nice comments on TripAdvisor. I enjoyed reading your review and glad that you enjoyed our services from our ladies and gentlemen as well as the buffet in our Flavorz restaurant. We look forward to welcoming you back soon. Sincerely Yours, Raghu Menon General Manager The Ritz-Carlton, Shenzhen More

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel frequently on business, and it's easy for one hotel stay to blur into the next. Not so with the Ritz-Carlton Shenzhen. My stay at the RC Shenzhen ranks up there as one of my top hotel experiences. From the staff to the room to the facilities, everything was simply top-notch. In addition, the hotel is very conveniently located... More

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear klavier_mann, Thank you for taking the time to leave your review. I’m very pleased to know you enjoyed your stay with us and much appreciated your generous comments on our service, facilities and our ladies and gentlemen. Certainly our location is idea one for both business and leisure trip as you mentioned. We look forward to welcoming you back... More

Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Getting in late from Hong Kong and driving through the border, it was a welcome sight to see the staff ready to get me from car to room as quickly as possible. Traffic in the city sucks, border crossing immigration also sucks, but Ritz C does its best to put you in your room. I was asked if I wanted... More

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Mat D, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the services and room. It is really our Ritz-Carlton pleasure to have you stay with us and thank you for your compliments on our ladies and gentlemen. I will certainly pass on to the related Ladies and... More

Los Angeles
Top Contributor
59 reviews 59 reviews
37 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a wonderful surprise, a hotel in China became the best hotel I have ever experienced. I felt welcome all the time, every where in the hotel. Specifically. The club lounge staffs were just outstanding. Some minor issue with housekeeping, my coffee machine did not work when I checked in the room and couple of days, they did not replenish... More

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Sir, Thank you for taking the time to leave your review. I am glad that you enjoyed your overall stay with us, meanwhile I am very sorry to hear that some of your experience did not meet your expectations. Your feedback is extremely important to us, we will review our service process with our team and make sure the... More

Washington
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 12, 2014

For no reason, the front desk upgraded me to a wonderful suite. It was beautiful and peaceful. The hotel is in the middle of everything. Their is a Carrefour grocery store around the corner. It was fun to go shopping in a large Chinese grocery store.

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Sir, Thank you for your nice review on TripAdvior. Yes, as you mentioned below, The Ritz-Carlton, Shenzhen is strategically situated in the heart of the Shenzhen CBD district, just opposite the Convention & Exhibition Center and in proximity of the Shenzhen Civic Center. Our hotel is accessible to Shenzhen’s new Metro system, connecting the Hong Kong border and Shenzhen’s... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2014

i have been traveling to Shenzhen for several years and the Ritz Carlton has made my trip the most pleasant experience. The staff and their training is outstanding and makes all guests feel most welcome. It is a great hotel for any type of traveler to Shenzhen but for business it is especially outstanding.

Was this review helpful? Yes 1
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Sir, Thank you for sharing your wonderful review of our property with the Trip Advisory community. We strive to be your “home away from home” when traveling and hope to welcome you back again soon, glad to know that we made it to your “second home”. I also noticed that you gave the room tip is to book Club... More

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Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Business Hotel in Shenzhen #1 Spa Hotel in Shenzhen #1 Luxury Hotel in Shenzhen #5 Romantic Hotel in Shenzhen #110 Best Value Hotel in Shenzhen
Hotel Class
Number of rooms
280

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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