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All 2,009 Shenzhen hotels

The Ritz-Carlton, Shenzhen

5.0 of 5 Hotel   |   No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China (Civic Center)
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94%
Ranked #1 of 2,009 hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
john l Los Angeles
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391 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Los Angeles
Top Contributor
59 reviews 59 reviews
37 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful surprise, a hotel in China became the best hotel I have ever experienced. I felt welcome all the time, every where in the hotel. Specifically. The club lounge staffs were just outstanding. Some minor issue with housekeeping, my coffee machine did not work when I checked in the room and couple of days, they did not replenish... More

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Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Sir, Thank you for taking the time to leave your review. I am glad that you enjoyed your overall stay with us, meanwhile I am very sorry to hear that some of your experience did not meet your expectations. Your feedback is extremely important to us, we will review our service process with our team and make sure the... More

Washington
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For no reason, the front desk upgraded me to a wonderful suite. It was beautiful and peaceful. The hotel is in the middle of everything. Their is a Carrefour grocery store around the corner. It was fun to go shopping in a large Chinese grocery store.

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Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Sir, Thank you for your nice review on TripAdvior. Yes, as you mentioned below, The Ritz-Carlton, Shenzhen is strategically situated in the heart of the Shenzhen CBD district, just opposite the Convention & Exhibition Center and in proximity of the Shenzhen Civic Center. Our hotel is accessible to Shenzhen’s new Metro system, connecting the Hong Kong border and Shenzhen’s... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

i have been traveling to Shenzhen for several years and the Ritz Carlton has made my trip the most pleasant experience. The staff and their training is outstanding and makes all guests feel most welcome. It is a great hotel for any type of traveler to Shenzhen but for business it is especially outstanding.

Was this review helpful? Yes 1
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Sir, Thank you for sharing your wonderful review of our property with the Trip Advisory community. We strive to be your “home away from home” when traveling and hope to welcome you back again soon, glad to know that we made it to your “second home”. I also noticed that you gave the room tip is to book Club... More

Sydney, Australia
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 22, 2014

Stayed in room 2508, premier club room on 19/6/14 - 21/6/14. Service. Best in Shenzhen, significantly better than St Regis in Luohu area or Hilton in Shekou, Staff was attentive and did not show a "black face" when I did not leave a tip for in room dining service. Try doing this at St Regis and you will be evicted,... More

Was this review helpful? Yes 1
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Sir, Thank you for taking the time to provide us with such in depth feedback on your recent stay with us. While we are very appreciative of the positive comments and recognition, I am also disappointed to learn that we failed to exceed your expectations. Rest assured, we will look into your comments concerning the food quality and internet... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 17, 2014

The staff at the Ritz are simply amazing. They went above and beyond in catering for us thinking of all the little things that make everything just a bit more personal. Besides amazing hospitality, the room, pool, lounge were exceptional and great value.

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Mumbai
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 14, 2014

It was my first stay at a Ritz Carlton, and I have to say this one really sets the bar high! -Amazing service! Attentive staff, with an eye for detail. -Fantastic breakfast buffet -Great location, right above a metro station -Rooms are large, very well equipped - large TV, media center, large cupboards, etc. -Large bathroom, large rain-showers, tub with... More

Was this review helpful? Yes 1
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Mr. Thank you for taking your time to leave such nice comments on TripAdvisor. I enjoyed reading your review and glad that you enjoyed our facilities including the TV in the bathroom and rain shower. We look forward to welcoming you back soon. Sincerely Yours, Raghu Menon General Manager The Ritz-Carlton, Shenzhen More

Bangalore, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 13, 2014

I had stayed there recently for three nights on a business conference and found it to be a rich experience. The friendliness of the staff is unparallel. The hotel is of course a Ritz and hence lives up to its brand. The room was spacious and comfortable. The bathroom was luxurious and had a separate tub by the window. The... More

Was this review helpful? Yes 1
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Sir, Thank you for taking the time to write a lovely review about the hotel. I was thrilled to learn that you enjoyed your stay with us recently and thank you for your great comments on our services and facilities. We looking forward to welcome you back soon. Sincerely Yours, Raghu Menon General Manager The Ritz-Carlton, Shenzhen More

Bangalore, Karnataka, India
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 10, 2014

Positives:--- 1) Very luxurious and spacious rooms. 2) Everything functions perfectly. 3) Great service, impeccable. 4) Attention to detail in every aspect. 5) Location a big plus as MRT, is just below the hotel. Some malls nearby. 6) Food is very tasty and lot of variety.

Was this review helpful? Yes 1
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Sir, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the services and food. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Raghu Menon General Manager The Ritz-Carlton, Shenzhen More

Haifa, Israel
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

Hi, great hotel, period everything was fantastic starting with the staff , room and facilities all was superb. used both the gym, spa and pool and are high quality and the staff was very helpful. even a small issue with the coffee machine in the room was resolved quicly even at lat hour (01:00)

Was this review helpful? Yes 1
New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 19, 2014

BEST hotel in Shenzhen no doubt. The executive suite has great food and drinks and a wonderful, full breakfast. The service throughout the hotel is superb (Especially Millie and Smile) and the hotel is luxurious. The rooms are large and have great views. All of the staff go above and beyond. I am a vegetarian and they had food specially... More

Was this review helpful? Yes 1
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Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Spa Hotel in Shenzhen #1 Business Hotel in Shenzhen #1 Luxury Hotel in Shenzhen #3 Romantic Hotel in Shenzhen #111 Best Value Hotel in Shenzhen
Hotel Class
Number of rooms
280

Questions & Answers

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