We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Shenzhen

#1 of 2,138 Hotels in Shenzhen
Certificate of Excellence
Hotel website
Hotel packages
No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Special Offer
Complimentary Breakfast
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Ritz-Carlton, Shenzhen
Professional photos View all
Browse nearby
The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
Write a Review

440 reviews from our community

Traveler rating
    282
    133
    21
    3
    1
See reviews for
11
25
13
151
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (440)
  • Mar-May only
    (125)
  • Jun-Aug only
    (96)
  • Sep-Nov only
    (123)
  • Dec-Feb only
    (96)
All months
Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been staying in Shenzhen for the past 6 years at another hotel and this was my first stay at the Ritz-Carlton...and what a fantastic stay it was! The staff is unbelievable and remember and greet you by name after their first introduction. They go out of their way to make you feel comfortable and "at home" as much... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I didn't notice that there is one Ritz Carlton in this town until I found it on marriott's website. Really high value compare with this brand in other cities. They gives me this room with a huge bed(almost fit 5 ppl) and incredible view of the roof top oasis, which grown on top of the shopping center downstairs. The outdoor... More 

Was this review helpful? Yes
Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wonderful hotel with amazing service. Staff went out of the way to answer questions/resolve problems (if any) and they remembered things. If you miss breakfast, they will ask if you were feeling alright this morning, if everything is alright. There is always someone smiling and ready to answer any question that you might have. Note: If you are a vegetarian,... More 

Was this review helpful? Yes
Cebu City, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's my second month-long stay in this hotel, which is located in the 5-star hotel belt in Shenzhen. First time was in May 2014. This hotel is by far the best hotel I could recommend to those who are in Shenzhen on business, or, as tourists. Its location is perfect for those who travel by car, as the traffic is... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

nice accomodations, the number of staff around is astounding, my biggest complaint is that the tvs in the fitness center are completely UK focused. no espn or US channels, but a bunch of eurosport. would be nice to have espn to watch some US sports like basketball and american football. the Shangri-la couple blocks away and the JWMarriot both have... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been traveling very significant amount world wide for many many year. I can frankly said this is the best large hotel service I have ever received. They are so friendly and well trained, from cleaning crew to section supervisors, After few trips, they remember my name and what I like for breakfast. They anticipate what you need. Last... More 

Was this review helpful? Yes
Half Moon Bay, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

I frequent visit Shenzhen for work and find the Ritz Carlton in Futian to be very comfortable and in a primo location (walking distance to Angelo's Italian Restaurant, and Coco park). The staff at the Ritz genuinely cares for each guest and it is clear with each visit. During my last visit - The housekeeping supervisor, Jasmine Zhang, pro-actively helped... More 

Was this review helpful? Yes
Asheboro, North Carolina, United States
1 review
5 of 5 stars Reviewed January 24, 2015

Excellent Hotel and staff! If you stay for even a short time you will find they come to know you personally and also by name. I recommend you get to know them also. If you have a request don't hesitate to ask because if they don't have it, you will be amazed how fast it will happen!!

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 21, 2015

This is a great hotel to stay in while in Shenzhen. I only gave it 4 stars, because compared to the Ritz in Hong Kong, it is a slight notch down. It is still a very clean hotel with large rooms and great staff and amenities. I travel to Shenzhen a few times a year for business, and usually stay... More 

Was this review helpful? Yes
Wuhan Hubei China
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 16, 2015

My daughter and I stayed at the Ritz and as ALWAYS the service was superb. Michal and her staff on the EXECUTIVE FLOOR made us feel at home. They had to move us to a different room due to repair noise but made it simple and easy. The room was an executive suite and very well maintained. The food was... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Ritz-Carlton, Shenzhen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotels.com, Priceline, Agoda, Orbitz, HotelTravel.com, Despegar.com, Ctrip TA, TripOnline SA, Odigeo, Hotel.de and Tingo so you can book your The Ritz-Carlton, Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Spa Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#1 Luxury Hotel in Shenzhen
#2 Romantic Hotel in Shenzhen
#105 Best Value Hotel in Shenzhen

148 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (109)
Viewed
Hotel & grounds (10)
Viewed
Dining (5)
Viewed
View from room (4)
Viewed
Room/suite (17)
Viewed
Bathroom (7)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (64)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (1)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (31)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay