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All 2,132 Shenzhen hotels

The Ritz-Carlton, Shenzhen

5.0 of 5 Hotel   |   No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China (Civic Center)
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Ranked #1 of 2,132 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
CoppertoneButt Mountain View, California
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407 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Mountain View, California
2 reviews
4 of 5 stars Reviewed yesterday NEW

I haven't stayed anywhere else in Shenzhen, but I would highly suggest the Ritz. They have a great members lounge, rooms are large with decent amenities and staff is well trained and supportive. They're in a great location, convenient to restaurants and downtown business area. Their breakfast buffet is solid. Their room service offered maybe 2 vegetarian options but both... More

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Hong Kong, China
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Overall service is excellent including front desk and housekeeping. Compared with Grand Hyatt & Langham in Shenzhen, the service is commented as even better. Club floor worth to have a try due to its exclusive floor for 5 meals a day & snacks in 24 hours. Hotel facilities are quite old. Leaking water from bathroom's ceiling. Lift card hole is... More

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Asia
Top Contributor
72 reviews 72 reviews
51 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Service from the hotel staffs is good in general. Room is old, aircon is weak. It is not Ritz Carlton Standard. Bed is not comfortable. Carpet with stains. Towels is old. Buffet dinner is bad. We walk in and walk out immediately. Just not Ritz except the service level. Hard to find taxi in front of the hotel.

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Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear VolVic71, Thank you for taking the time to leave your review. I am glad that you enjoyed your overall stay with us, meanwhile I am very sorry to hear that some of your experience did not meet your expectations. Your feedback is extremely important to us, we will review our service process with our team and make sure the... More

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 weeks ago

Very good service and follow up from the front desk. But cannot believe that air-conditioning is NOT working in this 5 star hotel, sofa & lamp covers were stained, smoking smell on towels. Fall short of the expectation from Ritz Carlton. First stay with Ritz, disappointed!

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Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear MPCtraveller, Thank you for taking the time to leave your review. I am glad that you enjoyed your overall stay with us, meanwhile I am very sorry to hear that some of your experience did not meet your expectations. Your feedback is extremely important to us, we will review our service process with our team and make sure the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

After receiving shockingly bad service at the St. Regis, I checked out and went to the Ritz - I could not be happier, and I've now stayed here thrice more. The service is amazing! On this last trip, I injured my knee working out, and not only did the staff assist me in getting me to a hospital, they provided... More

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Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear JKeats954, Thank you for your nice review on TripAdvior. I’m very pleased to learn that our ladies and gentlemen went extra mile to provide you the personalized services and genuine care during your stay with us. We look forward to welcoming you back soon in your home in Shenzhen! Sincerely Yours, Raghu Menon General Manager The Ritz-Carlton, Shenzhen More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay was for two nights during the weekend to get away from the business-side of my trip. I enjoyed Western foods in the club lounge and attentive service despite some of the staff not being able to speak English. Overall, I had a relaxing stay and was able to fully unwind in a relatively private and exclusive environment. Shopping... More

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Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Jimmy T , Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the food in Club Lounge and had a relaxed time after your business trip. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Raghu Menon... More

Seattle, Washington
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very nice hotel. And, great location if you to take the train to Hong Kong. It is next to the subway. Remember to take the following with you: 5 RMB bank notes (the subway leaving Shenzhen accepts is 2.65, and accepts only 5 RMB notes), Hong Kong currency, your passport and departure card (to leave China). There are currency exchanges... More

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Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Max98116, Thank you for taking your time to leave comments on TripAdvisor. I am glad that you enjoyed our services from our ladies and gentlemen as well as the the stay with us. I hope you had a great time in Hong Kong as well. We look forward to welcoming you back soon. Sincerely Yours, Raghu Menon General Manager... More

CANTON
Top Contributor
109 reviews 109 reviews
38 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 15, 2014

Checked in with my 10 year old daughter expecting to stay 3 nights and then move to a more "kid-friendly resort-ish" hotel when my husband and 8 year old daughter arrived. We finally forced ourselves to leave about 10 days later. While this hotel certainly caters to a business clientele and has an excellent central business district location and is... More

Was this review helpful? Yes 1
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear plum9195, Thank you for your nice review on TripAdvior. I’m very pleased to learn that our ladies and gentlemen went extra mile to provide you and your lovely daughters the personalized services and genuine care such as the private cooking classes and Chinese Valentine Day Cards. I’m glad that you and your family had a great time with us... More

Westport, Connecticut
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 14, 2014

Everything in my stay was first rate. The room was comfortable, quiet and beautifully furnished. Early check-in was accommodating and efficient. Sometimes a hotel really shines when something goes a little wrong, and this was the case at the Ritz in Shenzhen. My first night, the smoke detector starting flashing, and it awakened me sporadically throughout the night. I was... More

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Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear 1234567833979, Thank you for taking the time to leave your review. I am glad that you enjoyed your overall stay with us and more important is our ladies and gentlemen resolved the problem immediately for you during your stay. We appreciate your generous comments on us in terms of our response to problems and yes, as you mentioned “Sometimes... More

Hamilton, NZ
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 14, 2014

Very good hotel. Modern, clean and extremely friendly & efficient staff. I would definitely stay here again. Close to some great spots too. Food in the buffet was to a high standard although I only had breakfast. Short taxi ride to main train station too.

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear markd71, Thank you for taking your time to leave such nice comments on TripAdvisor. I enjoyed reading your review and glad that you enjoyed our services from our ladies and gentlemen as well as the buffet breakfast. We look forward to welcoming you back soon. Sincerely Yours, Raghu Menon General Manager The Ritz-Carlton, Shenzhen More

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Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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