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All 2,132 Shenzhen hotels

The Ritz-Carlton, Shenzhen

5.0 of 5 Hotel   |   No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China (Civic Center)
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Ranked #2 of 2,132 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
barrys7546 West Deptford, New Jersey, United States
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417 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Deptford, New Jersey, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

What a 1st class hotel..... I was in Shenzhen for business. After arriving at the airport in Shenzhen, I was picked up by there private car and driven to the hotel. Once there I was met by the staff who opened the car as they greeted me. They took my bags and bypassed the front desk and immediately took me... More

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Tel Aviv, Israel
Top Contributor
140 reviews 140 reviews
47 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am making this hotel my regular in Shenzhen The service is great and the hotel is tru laxury The club launch is great and service superb especially by a lady by the name of Michal that took care about everything we need during several business meetings we had there. The food and breakfast at the club were above average... More

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Palo Alto, CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in Shenzhen for a few nights during a 2 week business trip to China and Hong Kong, with my 3 month old baby in tow. From the moment we arrived at the Ritz in Shenzhen, the staff was amazingly warm and welcoming! They fawned all over my baby, went above and beyond to make us comfortable and set... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Second trip to the hotel, this time with the family. The hotel had a rather a unimpressive lobby but the rooms are spacious and very well designed. In terms of the service level I would rate it as very inconsistent. The front desk had a service quality equivalent to a 3 star hotel, whereas everyone else was extremely friendly and... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've not long returned from 12 night trip which included 3 nights at the Ritz-Carlton, from the greeting at the airport from the driver to checkout the experience was great. The room was superb with excellent facilities, the location very handy with a metro station a few steps away. All of the staff were great, however Jeremy Martins the assistant... More

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

The epitome of service. An outstanding hotel for the discerning traveler. The rooms were excellent and modern, the winelist world class and the food amazing. Well balanced selection of Western and local food. Will definately return when back in the city

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beijing
2 reviews
5 of 5 stars Reviewed October 20, 2014

By nature of my job, I end up spending lots of time in hotels in Shenzhen. After experiencing all the hotels in the city, it was easy for me to keep coming back to the Ritz Carlton in Shenzhen. The staff very quickly learned my name and preferences and went above and beyond the call of duty to make my... More

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Shenzhen, China
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 13, 2014

Visited the hotel to experience the award dinner menu. The place was very nice design, fancy and with high class touch which is what you would expect at this level. The waiters/waitress all speak English, which is always nice around here (not very commonly happens). The manager was very joyful Portuguese/Spanish speaker which greated us and always looking after the... More

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Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Pablo D, I am so glad to hear that you enjoyed your dining experience at Paletto and appreciate your recommendation of our restaurant. In addition, we appreciate all the different feedback provided and will look into making adjustments to enhance the dining experience for all. We most certainly look forward to welcoming you back to Paletto. Raghu Menon General... More

Shanghai, China
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 25, 2014

This is my second stay over in Ritz Carlton Shenzhen. Starting with a very delightful check in under the help of Eric (the receptionist). Very smart and guest-oriented young guy who helped me find a nice room facing a great view towards the Guangzhou Flower City Plaza and the IFC. Also he proactively mentioned about the location of the room... More

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Mountain View, California
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 19, 2014

I haven't stayed anywhere else in Shenzhen, but I would highly suggest the Ritz. They have a great members lounge, rooms are large with decent amenities and staff is well trained and supportive. They're in a great location, convenient to restaurants and downtown business area. Their breakfast buffet is solid. Their room service offered maybe 2 vegetarian options but both... More

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Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear CoppertoneButt, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the amenities and services. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Raghu Menon General Manager The Ritz-Carlton, Shenzhen More

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Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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