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All 2,134 Shenzhen hotels

The Ritz-Carlton, Shenzhen

5.0 of 5 Hotel   |   No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China (Civic Center)
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The Ritz-Carlton, Shenzhen
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Ranked #2 of 2,134 Hotels in Shenzhen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
matthew m beijing
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410 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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beijing
2 reviews
5 of 5 stars Reviewed yesterday NEW

By nature of my job, I end up spending lots of time in hotels in Shenzhen. After experiencing all the hotels in the city, it was easy for me to keep coming back to the Ritz Carlton in Shenzhen. The staff very quickly learned my name and preferences and went above and beyond the call of duty to make my... More

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Shenzhen, China
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited the hotel to experience the award dinner menu. The place was very nice design, fancy and with high class touch which is what you would expect at this level. The waiters/waitress all speak English, which is always nice around here (not very commonly happens). The manager was very joyful Portuguese/Spanish speaker which greated us and always looking after the... More

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Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Pablo D, I am so glad to hear that you enjoyed your dining experience at Paletto and appreciate your recommendation of our restaurant. In addition, we appreciate all the different feedback provided and will look into making adjustments to enhance the dining experience for all. We most certainly look forward to welcoming you back to Paletto. Raghu Menon General... More

Shanghai, China
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is my second stay over in Ritz Carlton Shenzhen. Starting with a very delightful check in under the help of Eric (the receptionist). Very smart and guest-oriented young guy who helped me find a nice room facing a great view towards the Guangzhou Flower City Plaza and the IFC. Also he proactively mentioned about the location of the room... More

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Mountain View, California
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I haven't stayed anywhere else in Shenzhen, but I would highly suggest the Ritz. They have a great members lounge, rooms are large with decent amenities and staff is well trained and supportive. They're in a great location, convenient to restaurants and downtown business area. Their breakfast buffet is solid. Their room service offered maybe 2 vegetarian options but both... More

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Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear CoppertoneButt, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the amenities and services. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Raghu Menon General Manager The Ritz-Carlton, Shenzhen More

Hong Kong, China
2 reviews
4 of 5 stars Reviewed 5 weeks ago

Overall service is excellent including front desk and housekeeping. Compared with Grand Hyatt & Langham in Shenzhen, the service is commented as even better. Club floor worth to have a try due to its exclusive floor for 5 meals a day & snacks in 24 hours. Hotel facilities are quite old. Leaking water from bathroom's ceiling. Lift card hole is... More

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Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Roz0605, Thank you for taking the time to leave your review. I am glad that you enjoyed your overall stay with us, meanwhile I am very sorry to hear that some of your experience did not meet your expectations. Your feedback is extremely important to us, we will review our service process with our team and make sure the... More

Asia
Top Contributor
72 reviews 72 reviews
51 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed September 5, 2014

Service from the hotel staffs is good in general. Room is old, aircon is weak. It is not Ritz Carlton Standard. Bed is not comfortable. Carpet with stains. Towels is old. Buffet dinner is bad. We walk in and walk out immediately. Just not Ritz except the service level. Hard to find taxi in front of the hotel.

Was this review helpful? Yes
Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear VolVic71, Thank you for taking the time to leave your review. I am glad that you enjoyed your overall stay with us, meanwhile I am very sorry to hear that some of your experience did not meet your expectations. Your feedback is extremely important to us, we will review our service process with our team and make sure the... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 4, 2014

Very good service and follow up from the front desk. But cannot believe that air-conditioning is NOT working in this 5 star hotel, sofa & lamp covers were stained, smoking smell on towels. Fall short of the expectation from Ritz Carlton. First stay with Ritz, disappointed!

Was this review helpful? Yes
Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear MPCtraveller, Thank you for taking the time to leave your review. I am glad that you enjoyed your overall stay with us, meanwhile I am very sorry to hear that some of your experience did not meet your expectations. Your feedback is extremely important to us, we will review our service process with our team and make sure the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2014

After receiving shockingly bad service at the St. Regis, I checked out and went to the Ritz - I could not be happier, and I've now stayed here thrice more. The service is amazing! On this last trip, I injured my knee working out, and not only did the staff assist me in getting me to a hospital, they provided... More

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Raghu M, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear JKeats954, Thank you for your nice review on TripAdvior. I’m very pleased to learn that our ladies and gentlemen went extra mile to provide you the personalized services and genuine care during your stay with us. We look forward to welcoming you back soon in your home in Shenzhen! Sincerely Yours, Raghu Menon General Manager The Ritz-Carlton, Shenzhen More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed August 31, 2014

My stay was for two nights during the weekend to get away from the business-side of my trip. I enjoyed Western foods in the club lounge and attentive service despite some of the staff not being able to speak English. Overall, I had a relaxing stay and was able to fully unwind in a relatively private and exclusive environment. Shopping... More

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Jimmy T , Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the food in Club Lounge and had a relaxed time after your business trip. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Raghu Menon... More

Seattle, Washington
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 18, 2014

Very nice hotel. And, great location if you to take the train to Hong Kong. It is next to the subway. Remember to take the following with you: 5 RMB bank notes (the subway leaving Shenzhen accepts is 2.65, and accepts only 5 RMB notes), Hong Kong currency, your passport and departure card (to leave China). There are currency exchanges... More

Was this review helpful? Yes
Jane Z, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Max98116, Thank you for taking your time to leave comments on TripAdvisor. I am glad that you enjoyed our services from our ladies and gentlemen as well as the the stay with us. I hope you had a great time in Hong Kong as well. We look forward to welcoming you back soon. Sincerely Yours, Raghu Menon General Manager... More

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Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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