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The Ritz-Carlton, Shenzhen

#1 of 2,160 Hotels in Shenzhen
Certificate of Excellence
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No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
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The Ritz-Carlton, Shenzhen
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The Ritz-Carlton, Shenzhen
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482 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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All months
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am satisfied with the services in this hotel. Staff and leaders are very friendly and supportive. The food is also good with variety. I like the room where I stay for 10 days. It's clean, well furnished, good internet connection, daily free fruits. I like the audio system in the room where I could sync my iPhone for listening... More 

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Costa Mesa, California
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed at the Ritz for 2 nights and the hotel and staff where great. I would have given 5 stars but my issue is with Marriott. As a platinum member (already 81 nights and it is only July) access to the lounge is not included and you must pay extra. Although it was offered at a discounted rate, I... More 

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Melbourne, Australia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff were all pleasant, spoke English well and seemed to be a genuinely helpful group who went to lengths to provide their guests with an homecoming experience rather than just a room. The room was large and well stocked with locality-based extras like slippers and an interesting bamboo TV guide with added to the link between East and West... More 

Was this review helpful? Yes 1
Canada
Level Contributor
46 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As someone who travels the world, I have experienced my fair share of hotels. Most blend into a generic background generally characterized as ‘fine’ but unremarkable. Once in a while, however, I do discover a hotel that stands out above the rest. Case in point: The Ritz Carlton Shenzhen. This hotel is classy but not ostentatious. Our room was spacious... More 

Was this review helpful? Yes 2
Hong Kong
Level Contributor
68 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Recap After my last stay, I received apologetic messages from the management to the effect that they would like a second chance. It is one thing to provide a "less than satisfactory service"; yet another to admit fault, make amends, then move on. Check-In Arriving on a Sunday - checkin to a non-smoking Club Floor suite was quick, efficient and... More 

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Silicon Valley, CA
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Ritz Carlton has a reputation for service and rightly so. There's a personal touch unlike any other hotel where I have stayed overnight. The JW Marriott comes close in terms of service, but the Ritz has a much better location in Shenzhen, immediately adjacent to the Shenzhen Metro Convention Center stop where the No. 1 and No. 4 lines... More 

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Dallas, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

On this, our second visit to the Ritz-Carlton, Shenzhen, we were once again welcomed with open arms. I still haven't figured out how everyone knew our name and welcomed us back to the hotel by name every time we came in the door! The staff in the club lounge was attentive and took wonderful care of us. May, the hospitality... More 

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Miami, Florida
Level Contributor
536 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is my third stay at the Ritz Carlton. Service is superb. Hotel has the standards of any ritz carlton. Great Coffee Shop and Pastries at street level. Great Buffet. Hotel is very close to the convention center.

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Wuhan Hubei China
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 25, 2015

What a stay. Clean spotless rooms, cold air conditioning, different food in the lounge. Service by all staff rated as superior because it is. Thanks to Jack and Laura and all you do including some great cookies. Missed Michal due to a health issue. Feel better soon. Pay the extra and stay on 25-27. Just WOW!

Was this review helpful? Yes 1
Xi'an, China
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 21, 2015

We stayed for a night in room 2019. The Good: 1) I was there with my wife and daughter. All the staff were great to my daughter, above and beyond. One of the lobby staff (I didn't catch her name) asked her her name and then Tamara sent up a Ritz Kids pack with crayons etc up to the room.... More 

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