We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Hotel Shenzhen

#21 of 2,184 Hotels in Shenzhen
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Special Offer
Reward yourself
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
JW Marriott Hotel Shenzhen
View Map
Add Photo Write a Review

590 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Lexington, Kentucky, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for 10 days. The staff at the J.W. Marriott were very friendly and helpful throughout my stay in Shenzhen. The breakfast buffet is very good, however, I wished they had more variety because I was tired of eating the same choices after about a week. My room wasn't as big as I expected, but the bathroom was lovely.... More 

Helpful?
Thank ykaf16
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear ykaf16, Thank you for taking the time to convey your comments regarding your recent experience with the JW Marriott Shenzhen. We are sorry that the food in Cafe Chinois, the type of breakfast lack of change that did not meet your expectation. Please accept our most sincere and humble apology and kindly note that we will pay extra attention... More 

Cape Town
Level Contributor
65 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is in an excellent position for anyone visiting the Shenzhen Expo Centre. The room are of a very high standard, with generous proportions and modern finishes. The Chinese restaurant on the first floor was excellent, the staff were very attentive and even brought an electronic menu to the table with images of all the dishes. There are a... More 

Helpful?
Thank JKfromSA
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear JKfromSA, Thank you very much for choosing JW Marriott Hotel Shenzhen for your recent visit to the city. I was delighted to read that you found our room generally high quality and peaceful and that you have marked our team as very good and great. I appreciate your comment about our well maintained restaurant too. Again, I appreciate your... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Not really my type of hotel in term of room layout . The room comes with pillar near the window as I understand from the reception it was a converted office building. Huge room but not cosy enough. Chinese Restaurant is not bad and have good selection of canton food .

Helpful?
Thank Evelyn L
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Evelyn L, Thank you for taking the time to comment on your recent stay with us. We value your feedback and I would like to extend my sincere apologies for the service shortfalls you experienced. Your comments are well-noted and please rest assured that they will be shared with the concerned associates for immediate improvement. We would like to... More 

Lyon, France
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Rooms are large, well equipped and clean. The hotel offers a good selection of restaurants and has a nice bar for a relaxing drink. It's a bit outside of any major attractions which makes it quiet and comfortable. The service is great, just enough without being overwhelming. English is spoken well among the staff. Had s nice tofu boutique with... More 

Helpful?
Thank Vanco P
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Vanco P, Thank you for sharing your feedback with us regarding your recent stay in JW Marriott Hotel Shenzhen. We feel very delighted to hear our service has brought you convenience. Your recognition on our restaurant and staff are very appreciated.We are glad to learn that you enjoyed the Tofu Boutique as well as the overall food service. Our... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I've been coming to the JW quarterly for the last 3 years and I'm always pleased with the service and the quality of the rooms. The executive level rooms are very nice but many of the rooms could use some more preventative maintenance... For example, in the rooms with the bathtub in the shower, the flooring has become discolored over... More 

Helpful?
Thank Nicholas P
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Nicholas P, Thank you for taking the time to convey your comments regarding your recent experience with the JW Marriott Shenzhen. I greatly appreciate you taking the time to bring these matter to our attention. We are, however very concerned to read about the inconveniences you experienced while staying with us. We are sorry that rooms facilities, we will... More 

Perth and Kinross, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The rooms and bathrooms at this Marriott were comfortable and really well appointed. Our large free standing bath was wonderful for that hangover soak after the new years eve celebration. The welcome and turn down service was very excellent and the rooms manager, Stephen could not have been more helpful. We enjoyed wonderful food on new years eve and Austin... More 

Helpful?
Thank Claire R
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Claire R, Thank you for choosing JW Marriott Hotel Shenzhen for your recent visit to the city. I would like to thank you too for your detailed comments about our service and that you rate our service quality as high. We are delighted that you have a great start of 2016 during our Ceremony. I appreciate your feedback about... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 2, 2016 via mobile

Very odd to have a car parked in and dominating the lobby. I came to JW to have a nice, sophisticated, welcoming feel. It is very shortsighted for this hotel to allow a car company to use its lobby as a show room. Not at all in line with what JW should be. We were thinking of having a drink... More 

Helpful?
Thank Jonathan F
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Jonathan F, Thank you for taking the time to convey your comments regarding your recent experience with the JW Marriott Hotel Shenzhen. We are sorry to make you uncomfortable in Lobby, we make the car to celebrate the coming Christmas and New Year. Please accept our most sincere and humble apology and kindly note that we will pay extra... More 

Providence, Rhode Island
Level Contributor
89 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 stars Reviewed December 31, 2015

When I first walked into the hotel, I was surprised that the lobby seemed much smaller than the online photos led me to believe. A friendly and helpful staff got me checked-in and to my room just fine. When I walked into my guest room, I was surprised that it also was smaller than the photos led me to believe.... More 

Helpful?
Thank 5Continents3toGo
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear 5Continents3toGo, Thank you very much for taking the time to share your very detailed feedback about your stay at JW Marriott Shenzhen. I would like to sincerely apologize for the shortfalls you encountered during your stay, and that your expectations were not met on this occasion. Please rest assured that your feedback has been shared with the relevant department... More 

Kuala Lumpur, Malaysia
Level Contributor
138 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed December 6, 2015

I'd give this a 3.5 star if tripadvisor allowed it. Overall, it's a nice hotel, and certainly better accommodations than those enjoyed by most residents of Shenzhen. But if the standard we're using is the J.W. brand, then this particular manifestation falls short. From the moment you walk in the door, it feels cramped and crowded. The lobby is a... More 

Helpful?
1 Thank FeltonS
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Thank you for taking the time to convey your comments regarding your recent experience with the JW Marriott Shenzhen. We are sorry all the inconvenient you experienced. As you mentioned, please accept our most sincere apology for making you feel uncomfortable. Our lobby design was a combination of Chinese and Western elements, so it may cause darkness. As for the... More 

New York
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 2, 2015

The location is central but not close to shopping, restaurants, etc. Be prepared to take taxis unless you want to walk to the subway. The lobby is beautiful and busy. I got the sense that this was a meeting place for many business meetings - sort of felt like some people were just hanging out in the lobby to use... More 

Helpful?
Thank Alwaystravel29
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Alwaystravel29, Thank you for taking the time to comment on your recent stay with us. We value your feedback and I would like to extend my sincere apologies for the service shortfalls you experienced. As the location issue, we feel sorry for our located between the metro stations. Our Concierge associates would like to give you more advice if... More 

Questions? Get answers from hotel staff and past guests. Ask a question

227 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (187)
Viewed
Hotel & grounds (16)
Viewed
View from room (7)
Viewed
Room/suite (24)
Viewed
Bathroom (13)
Viewed
Business center/function rooms (1)
Viewed
Other (126)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (11)
Viewed
Dining (9)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (4)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Shenzhen hotels
Civic Center
The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
#1 of 2,184 in Shenzhen
4.5 of 5 stars 530 reviews
Huanggang Port
Futian Shangri-La Shenzhen
Futian Shangri-La Shenzhen
#17 of 2,184 in Shenzhen
4.5 of 5 stars 686 reviews
Zhuzilin
The Langham, Shenzhen
The Langham, Shenzhen
#2 of 2,184 in Shenzhen
4.5 of 5 stars 179 reviews
Show Prices
Show Prices
Show Prices
Hui Hotel Shenzhen
#5 of 2,184 in Shenzhen
5.0 of 5 stars 97 reviews
Four Seasons Hotel Shenzhen
#4 of 2,184 in Shenzhen
4.5 of 5 stars 107 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay