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JW Marriott Hotel Shenzhen

#7 of 2,144 Hotels in Shenzhen
Certificate of Excellence
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No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
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Best prices for: 1 room 1 guest
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JW Marriott Hotel Shenzhen
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JW Marriott Hotel Shenzhen
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520 reviews from our community

Traveler rating
    293
    194
    21
    11
    1
See reviews for
24
19
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200
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
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Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Was here last night on a business trip. Comfortable stay, large room, efficient check in and very helpful staff. The Chinese restaurant had special Shichuan food event and it was authentic food. Would be back.

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Bentonville, Arkansas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This has been one of my favorite hotels when traveling for business. On the last visit good English speaking help was hard to find. The Managers for the executive lounge have changed - it was difficult to even get a bottle of water now. The coolers were constantly empty. On my next visit to Shenzhen I may give another hotel... More 

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uk
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My recent business trip to Shenzhen. Very welcoming people, quick check in and out. Reception are calming and cool - water running Lovely room on 14th floor. nice gym , no steam room but overall great. easy distance from town areas, short taxi drive Breakfast catered was ok did not make use of lounge as it costs extra WIFI a... More 

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Hong Kong, China
Contributor
18 reviews 18 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is my 5th time back to this hotel. I stay at Club Room everytime as I enjoy the environment at the lounge. However, I am quite disappointed as it was very noisy by a group of mainland China with the kids. Apart from this, the music at lounge is very strange. The service is still good especially the staff... More 

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Milford, MA
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had a four night stay at the Marriott in Shenzhen, this was our third visit to this hotel. The room was clean, the bed was comfortable and the staff was friendly. We had club access and we were surprised that all four nights there were only a few cans of soft drinks and no water bottles! Also the selection... More 

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JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Rob, Thank you very much for taking the time to review JW Marriott Hotel Shenzhen. I deeply apologize for your poor experience during your stay with us. I will communicate the issues with releated department and enhance natural pest control in the hotel. I appreciate you bringing this to my attention. If you find yourself in Shenzhen again, we... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I have stayed in this hotel many times and have to admit I am beginning to see the cracks in the walls. So many little problems which is off putting and not something you'd expect from a good 5star hotel. Dirty stained carpets on every floor No toiletries Rooms smell of smoke Pool is over chlorinated Gym Fridge doesn't work... More 

Was this review helpful? Yes 1
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Marc M, Thank you so much for sharing your feedback with us on your recent experience at JW Marriott Hotel Shenzhen. This is not typically the type of review we receive, we will be addressing these issues immediately. If you find yourself in Shenzhen again, I would love for you to give us another chance. We hope to see... More 

Boulder, CO
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have been a lifetime Marriott Platinum member for some time now, and suspect that I am approaching 1,200 nights in these hotels. I am currently on a 5 week trip in China and requested that my clients book me into JWs believing that the service and accommodations were exceptional, and they have been until now. My wife and I... More 

Was this review helpful? Yes 1
Brooklyn, New York
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 21, 2015

I stayed here on business for 5 nights in April 2015. the hotel is perfectly situated in the middle of the business district of Shenzhen. It is a little isolated for after work, but a short, inexpensive taxi ride gets you in the middle of all the restaurants and bars in Shenzhen. Check in was easy, and done correctly. I... More 

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Senior Contributor
28 reviews 28 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 20, 2015

The hotel is well located. The installations are good and clean. The GYM is well equipped and in the spa they have friendly staff. The rooms are clean and comfortable. In Overall I would recommend this hotel to travelers, they have free wifi, and western breakfast.

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Shenzhen, China
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2015

It was not my first time, I`v also stay at this hotel last year, same impeccable service and room cleaness, great english of the phone operator, the only thing is that there are not foreigners at the reception anymore.

Was this review helpful? Yes 1
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