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The Pavilion Hotel

#29 of 2,160 Hotels in Shenzhen
Certificate of Excellence
4.5 of 5
Hotel website
No.4002 Huaqiang North Road, Futian District, Shenzhen 518028, China
The Pavilion Hotel
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Ranked #29 of 2,160 Hotels in Shenzhen
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 weeks ago
MingYangEnglish Manitouwadge, Ontario
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396 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Manitouwadge, Ontario
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I came directly from the high speed rail station by taxi. As i do not speak Chinese, I showed a preprinted address sheet to the driver. He got lost. I was ushered out of his taxi without paying and then flagged down a passing cab. He carried me for ten minutes then I was delivered to a hotel. Which hotel,... More 

Was this review helpful? Yes
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you for your detail comment. The Pavilion Hotel Shenzhen is committed to deliver exceptional service to our guests. We look forward to your next stay in the future. More 

Hong Kong, China
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 4, 2015

Stayed here for 3days 2nights over the long weekend. I haven't been to Shenzhen for quite sometime and just needed a quick get away from Hong Kong so chose Shenzhen. The hotel price was approx HK$1,100 per night (excluding breakfast) and I just wanted a decent hotel. As the weather was raining, I chose hotels with indoor swimming pool and... More 

Was this review helpful? Yes
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you very much for choosing our hotel. Our hotel is famous for its excellent facilities and service excellence,your suggestions are highly important for guests and our improvement. The image of our hotel becomes alive in your description,we will absolutely continue to provide our clients with better services.We are looking forward to serving you again! More 

Singapore, Singapore
Level Contributor
141 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed May 31, 2015

Stayed here for 2 nights. Room is great, gym is okay eventhough machines are a bit old; services is good Breakfast is not bad . I dont have much complain for the price we paid. And you should go n try the dimsum at the phoenix house which located in second floor. Its really good !

Was this review helpful? Yes
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you very much for choosing our hotel. Your suggestions are highly important for our improvement. We are looking forward to serving you again. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2015

Spent 5 days and the service was excellent. I loved it. The staff was coutious and always ready to help. The hotel had international standards. The rooms were clean, the food was fantastic. This is the hotel to always visit especially after long tiring flight and annoying immigration staff

Was this review helpful? Yes
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

The Pavilion Hotel Shenzhen is committed to deliver exceptional service to our guests.Thank you very much for your long stay and comment.Have a nice holiday! More 

Vancouver, British Columbia, Canada
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 12, 2015

Recently visited Shenzhen and stayed at this hotel, on the recommendation of my customer. The hotel is big, but somewhat outdated. I found the halls to reel of smoke, even on a non-smoking floor. This, combined with the dead flies on the window sill, left a "meh" impression on me. The restaurant was ok, as they made a good clubhouse... More 

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Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

We apologize for your average experience at our hotel.The Pavilion Hotel Shenzhen is committed to deliver exceptional service to our guests.Your suggestions are highly important for our improvement,and we will gradually improve the service. More 

Hong Kong, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 23, 2015

The hotel rooms are ok and clean, food and beverage quality and service in the hotel is not acceptable for a 5 star hotel, slow wifi, I rated four points only because I get very good price compare other hotels in Shenzhen

Was this review helpful? Yes
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you very much for choosing our hotel.If you have any questions about dinner or wifi, please contact us immediately, we solve for you as soon as possible.We are looking forward to serving you again. More 

New York City, New York
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed December 20, 2014

Check in was easy, the room was clean and large, actually too large for the tv size, but the biggest problem was the wifi connection which worked sometimes. When I called for help the only thing they did was asked if I knew my password which the hotel automatically assigns and is your birth date. The duty manager Nic was... More 

Was this review helpful? Yes 1
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you for your comment. We apologize for the unhappy experience at our hotel.Your opinions have already conveyed to the relevant departments,and there are highly important for our improvement. We are looking forward to serving you again. More 

Singapore, null, Singapore
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 18, 2014

Great room and location. Worth the price. Just next to metro exit and the IT street of Huaqiangbei. Could be the best hotel in Futian district. Only not so good point I can consider is the bathtub. It is a bit shallow and low. Better change it to a bigger one.

Was this review helpful? Yes 1
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you for your stay. Your opinions have already conveyed to the relevant departments.The Pavilion Hotel Shenzhen is committed to deliver exceptional service to our guests. We look forward to your next stay in the future. More 

Hong Kong Region, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 12, 2014

This time I stay suites, spacious great room, looking out of the window there is the urban landscape. The room has a large LED TV, there are more TV channels to choose from, especially my favorite variety show. In addition, the bathroom has a waterproof TV, you can watch the side while bathing. LANVIN toiletries in the bathroom are also... More 

Was this review helpful? Yes 1
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you very much for your comments. Welcome to our hotel again. More 

Worcester, Massachusetts, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 7, 2014

It's very kind of the reception staff in the hotel. they've learnt of our requests so clearly and exactly cause we used to live here and had records here. Besides, they are willing to upgrade our room. Having buffet in hotel,it's also a good choice for the high-quality food. But I wonder why there is only one free breakfast in... More 

Was this review helpful? Yes
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you for your comment. The Pavilion Hotel Shenzhen is committed to deliver exceptional service to our guests. We look forward to your next stay in the future. More 

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