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The Pavilion Hotel

#35 of 2,184 Hotels in Shenzhen
Certificate of Excellence
4.5 of 5
Hotel website
No.4002 Huaqiang North Road, Futian District, Shenzhen 518028, China
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406 Reviews from our TripAdvisor Community

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Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

OverallI would say that the Pavilion is a pretty good hotel. I stayed in the Century tower and my room was a good size and clean. The Breakfast is great with lots of choices, although the dinner options are wide they are it quite so good. A lot of the staff don't speak English but they do try to be... More 

Helpful?
Thank Katweasle
Germantown, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 10, 2015

This is a typical hotel managed by a domestic company. Generally speaking, it's good. But, if compared with a similar hotel managed by foreign companies, such as Marriott, Hilton, etc., there are the following areas which need to be improved: 1. Not very clean. The carpet is kind of dirty. 2. The staff's service needs to be improved. 3. The... More 

Helpful?
Thank jyz2012
Delafield, Wisconsin
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 18, 2015 via mobile

I have stayed at this hotel many times and the service is very good. The rooms are comfortable. The breakfast restaurant has a wide selection from asian to western foods. The spa has great foot massages! Will definitely be staying here again and would recommend to others.

Helpful?
Thank danyellekukuk
Brussels, Belgium
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 24, 2015

I notice that people have many nice things to say about this hotel; actually, I agree with those comments. The people are great; rooms are quite nice; design is very pleasing; gym and pool are first rate. But there is something wrong with the picture, and this is called DINNER in the restaurant. The following comments are charitable and based... More 

Helpful?
Thank Floyd F
Nagasaki, Japan
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 13, 2015

stayed at the this hotel, centally located next to metro station and electronics market. did have a great stay. The staff was wonderfully helpful even in English. The hotel was clean - the room very nicely updated with mini fridge and fruit. We had a buffet breakfast.

Helpful?
1 Thank R3nch
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you very much for choosing our hotel. We will not only offer the high quality service, but also the best cuisine.We are looking forward to serving you again. More 

Tokyo Prefecture, Japan
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed August 15, 2015

Upon check in, I gave my credit card and passport saying check in please, but receptionist doesn't speak at all. He didn't speak anything at all until I stopped him pre-authorizing my credit card. I was asking him how much pre-authorizing and he was telling my room rate and how much he was pre-authorizing but he was supposed to get... More 

Helpful?
1 Thank junn246
Manitouwadge, Ontario
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 2, 2015

I came directly from the high speed rail station by taxi. As i do not speak Chinese, I showed a preprinted address sheet to the driver. He got lost. I was ushered out of his taxi without paying and then flagged down a passing cab. He carried me for ten minutes then I was delivered to a hotel. Which hotel,... More 

Helpful?
Thank MingYangEnglish
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you for your detail comment. The Pavilion Hotel Shenzhen is committed to deliver exceptional service to our guests. We look forward to your next stay in the future. More 

Hong Kong, China
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 3, 2015

Stayed here for 3days 2nights over the long weekend. I haven't been to Shenzhen for quite sometime and just needed a quick get away from Hong Kong so chose Shenzhen. The hotel price was approx HK$1,100 per night (excluding breakfast) and I just wanted a decent hotel. As the weather was raining, I chose hotels with indoor swimming pool and... More 

Helpful?
Thank bruceywonder
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you very much for choosing our hotel. Our hotel is famous for its excellent facilities and service excellence,your suggestions are highly important for guests and our improvement. The image of our hotel becomes alive in your description,we will absolutely continue to provide our clients with better services.We are looking forward to serving you again! More 

Singapore, Singapore
Level Contributor
153 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed May 31, 2015 via mobile

Stayed here for 2 nights. Room is great, gym is okay eventhough machines are a bit old; services is good Breakfast is not bad . I dont have much complain for the price we paid. And you should go n try the dimsum at the phoenix house which located in second floor. Its really good !

Helpful?
Thank Irah H
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

Thank you very much for choosing our hotel. Your suggestions are highly important for our improvement. We are looking forward to serving you again. More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2015 via mobile

Spent 5 days and the service was excellent. I loved it. The staff was coutious and always ready to help. The hotel had international standards. The rooms were clean, the food was fantastic. This is the hotel to always visit especially after long tiring flight and annoying immigration staff

Helpful?
Thank vincent k
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review

The Pavilion Hotel Shenzhen is committed to deliver exceptional service to our guests.Thank you very much for your long stay and comment.Have a nice holiday! More 

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