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All 1,951 Shenzhen hotels

Best WESTERN Shenzhen Felicity Hotel

4.0 of 5 Hotel   |   No.1085 Heping Road, Luohu District, Shenzhen 518010, China (Luohu Port)
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Ranked #103 of 1,951 hotels in Shenzhen
A recent review
4 of 5 stars reviewed 6 days ago
Hara U Petaling District, Malaysia
  • Reviews (506)
  • Photos (107)
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  • Room tips (38)
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506 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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English first
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Well located, just five minutes from the shopping mall and china immigration. However, over rated and mis sold. I booked a family room, which booking.com said is 80 sqm. However, on checking in yesterday, they gave us two base category interconnected rooms which are really small. I presume these are what they advertise as 28 sq m rooms each. On... More

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Petaling District, Malaysia
12 reviews 12 reviews
12 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

i was given 3 times of room by receptionist. However, those 3 rooms were neither occupied nor locked. It was very irritated experience. Eventually, i was upgraded by the hotel from ordinary to CEO hotel room.

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3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The hotel is located just 10 minutes walk from Luohu metro station. It is very convenient coming from Hong Kong. The only downside is that you will have to cross an overhead bridge to get to the hotel and if you have a heavy luggage it will be troublesome. The exterior and lobby of the hotel looks grand. We had... More

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Nusa Dua, Indonesia
16 reviews 16 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was nice and clean. The restaurant was doing well, the staffs were fast and well trained. The only concern is the staffs weren't speak English. Some of them didn't understand what were foreigners saying.

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Derby, United Kingdom
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

the hotel rooms could do with cleaning better as my room was dirty , the staff were not helpful , only great for the money , short walk to the hong kong border which is good , couldn't sleep very noisy , breakfast was not that good , wouldn't stay again

Was this review helpful? Yes 1
Shenzhen, China
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2014

This was an OK hotel if it were a 3 star hotel. The room was a little dirty. The furniture was falling apart. No outlets near the bed (that I could find at least). TV was pretty small. Breakfast was decent. Overall a really shabby hotel.

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Dongguan, China
Top Contributor
79 reviews 79 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 1, 2014

This place is a great deal. It has all kinds of amenities, the staff are very accommodating, it's just a 5 minute walk from Lo Wu, and it's very quiet. It's true that the rooms could use a bit of a face lift, but the price is right. I will certainly stay here again! They are also very willing to... More

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Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 29, 2014

This is the first time I stay in this hotel and the service I received is very poor. While I am queuing at front desk for check in, there is a trainee and a senior front office assistance there who are doing the check in process. There are guest who did not queue up and directly went up to them,... More

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Wanganui, New Zealand
Top Contributor
91 reviews 91 reviews
32 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 27, 2014

Due to my normal choice being booked, I made a last minute online booking for this hotel. It was a great decision and I was really surprised by just how comfortable my room was. It had a nice lounge area, separate guest toilet and a separate bedroom with en-suite. Cost was very reasonable (about 40-50% of what I normally pay... More

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Shenzhen, China
1 review
2 of 5 stars Reviewed May 27, 2014

Checked in today to this hotel. We paid more to upgrade to a king size deluxe room. When we checked in they kept telling me I had booked a queen bed so I had to show them the receipt that said I had booked a deluxe king, they agreed and sent us to our room and when we arrived the... More

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Additional Information about Best WESTERN Shenzhen Felicity Hotel

Address: No.1085 Heping Road, Luohu District, Shenzhen 518010, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best WESTERN Shenzhen Felicity Hotel 4*
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Also Known As:
Best Western Shenzhen
Shenzhen Best Western

107 photos of this hotel

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Room/suite (17)
Hotel & grounds (11)
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Dining (2)
Other (35)

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Hotel & grounds (6)
Room/suite (15)
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Other (8)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#42 Best Value Hotel in Shenzhen #60 Luxury Hotel in Shenzhen
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