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Best WESTERN Shenzhen Felicity Hotel

No.1085 Heping Road, Luohu District, Shenzhen 518010, China
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Best WESTERN Shenzhen Felicity Hotel
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Ranked #68 of 2,160 Hotels in Shenzhen
A recent review
3 of 5 stars reviewed 6 days ago
Navneet S
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581 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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2 reviews
3 of 5 stars Reviewed 6 days ago NEW

I would recommend this hotel if you are going to Shenzhen for shopping at louhu shopping centre , otherwise the rooms are quite small and the beds are definitely not king size as they say, the staff was ok, when I asked them how to go to hong Kong they told us about a shuttle which costs 1200$ for two... More 

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Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 1 week ago

If you are looking for a nice hotel with reasonable price near Luohu, the famous shopping center in Shenzhen, I recommend to stay at Best Western Shenzhen Felicity Hotel. Most of the staff can be speak English and they are very friendly. The service is very good and the room is clean. The other thing, the hotel location is also... More 

Review collected in partnership with Best Western

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Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are looking for a Decent Hotel that is close to the border of China / HK. This hotel is worth to consider. Walking distance (about 500 meter) to the border to Hong Kong. Although hotel claim as 5 Star hotel and I'll say it is in between 3-4 star. The reception is huge and classy. Staff are well... More 

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anaheim, CA
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Good hotel, restaurant good buffet, but very bad room service. They need a manager in the room service dept. The service and food bad. That was the only thing that was not good. Very easy to exchange dollar for China money no hassle. Good location.

Review collected in partnership with Best Western

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Brisbane, Queensland, Australia
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 25, 2015

Picked this Hotel because of location to the Luo Hu Shopping Centre. Several steps when you exit right out of the Hotel. If steps are a problem exit left and cross into the railway station where it is mostly level. Rooms basic as other guests have said, breakfast ok. We had an adjoining family room but there was a low... More 

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Sydney, Australia
1 review
1 of 5 stars Reviewed June 23, 2015

Checked into Hotel, and our rooms were not ready. Got to our twin family interconnecting Rooms on a non smoking Floor and the whole area continually smelt like cigarette smoke.Rooms were dirty and service was extremely poor. Our online booking had checkout at 2pm but were told we had to be out at 1pm at checkin. Internet very slow and... More 

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Travelers are raving about these Shenzhen hotels

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 6, 2015 via mobile

I was here due to our tour agent booked a stay in here and only for a day. Location wise, close to the train st. and mrt, so it's easy to getting around ( if you like to travel by train). It was comfortable, breakfast was sufficient, though we did wait for an hour or so for the room even... More 

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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 28, 2015

best western felicity a great place for ppl coming in from hkg as the border is just a stones throw away , opposite to the railway station and a walk away from louhu commercial centre .the airport shuttle is next door ( a major convenience ) and is cheap mode to and from airport . the hotel is clean the... More 

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Gurgaon, India
Level Contributor
115 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed May 28, 2015 via mobile

For sure its not a 5 star property . But location wise more than convenient........ Shopping market is walking distance so is metro . Service part of hotel is ok ...... Receptionist can't speak English . Breakfast very average . Hotel rooms are clean and view from room also good

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 26, 2015

Supposedly it is 5 star hotel but the services especially at the Reception Desk is no better than a 3 star hotel. Worst of all, the receptionist's attitude is very unfriendly and unhelpful especially when you speak Chinese. As an overseas Chinese, they think you are from Mainland China and thus maintain a indifferent attitude. The sofa set in the... More 

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