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Best WESTERN Shenzhen Felicity Hotel

No.1085 Heping Road, Luohu District, Shenzhen 518010, China
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Best WESTERN Shenzhen Felicity Hotel
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631 Reviews from our TripAdvisor Community

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Laixi, China
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed in Best Western Felicity hotel as it is close to the Hong Kong Border crossing. On check in the receptionist was very helpful, friendly and polite, I was allocated a room on 15th floor the room itself was very clean, but the furniture is very old, the wardrobe door was all chipped at the bottom the sofa was... More 

Helpful?
Thank Teend213
Berlin, Germany
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nothing wrong with the rooms, of course if u are the picky type u will mark that its not fresh 2016, bu its ok and clean and the situation is perfect. But the lobby was freezing cold, and the same for lobbyrestaurant etc. Seemed not constructed for below 5 degrees so we were shivering through the checkin.

Helpful?
Thank olgaschmelling
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed January 4, 2016

We booked for 3 people... and we were offered an upgrade to a new room for minimal increase a day or two before we arrived but we found out later it only had a double bed so they charged us for a temporary bed so we ended up paying significantly more anyway because our old room was no longer available... More 

Helpful?
Thank Glenn B

Travelers are raving about these Shenzhen hotels

Gold Coast
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 1, 2016

Modern hotel but showing signs of age and lack of maintenance. We chose this hotel because of it's proximity to the border crossing between Shenzhen, China and Hong Kong. It is within walking distance or a very short taxi ride. We stayed in a suite which provided additional space. In it's day it would have been a lovely suite with... More 

Helpful?
Thank Trevor058
Ontario
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 30, 2015

Very clean hotel with very friendly staff. Rooms were nice and clean. The lobby is amazing. It was decorated for Christmas which was very nice to see. Great location with lots of shops that you can walk to

Helpful?
Thank TheFoos
Klang
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 21, 2015

Spent 2 nights here which was just nice. There's a spa located on the 8th floor...just a tip - bring exact change and some for tip! Had a 2-hour foot and body massage which cost 160 yuan but never got back my change! View was good from my room which was clean. Walking distance to Luohu Market. However, carpet in... More 

Helpful?
Thank PrincessKlang
Chicago, Illinois
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed December 13, 2015

Very dated facility, poorly trained staff; excellent location for arrival/departure to Hong Kong. A major remodel and more attention to staff, especially at check-in checkout would make this an attractive option for Shenzhen.

Review collected in partnership with Best Western

Helpful?
Thank Lee084
New Plymouth, New Zealand
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 10, 2015

Very average hotel. Staff not particularly friendly. Buffet breakfast, ok but we had a late meal and food was cold. Room was in dire need of an upgrade but it was clean and tidy. Bed rather hard but pillow comfortable.

Helpful?
Thank CMDow
Bilaspur, India
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed December 5, 2015

Bigger room than shenzhen standards, cooperative staff, wifi available but slow. centrally located . walking distance from Lou Hu market, and Railway station. Mac Donald , KFC at walkable distance if you are not ok with chinese food. Decent buffet.

Helpful?
Thank nilesh13
2 reviews
1 of 5 stars Reviewed November 29, 2015 via mobile

It is sad to see a hotel managed by an international chain is not maintaining any standards. Above all the staff is very unfriendly and not helpful at all. Very uncomfortable beds with very hard mattresses. The hotel is very old and a major refurbishment is due. So if you are traveling to Shenzhen please don't visit thus hotel.

Helpful?
Thank Kanchana D
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