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Futian Shangri-La Shenzhen

#5 of 2,162 Hotels in Shenzhen
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No.4088 Yitian Road, Futian District, Shenzhen 518048, China
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1 room 1 guest
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Futian Shangri-La Shenzhen
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629 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
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    (173)
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Reading, England, United Kingdom
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in the Shangri-La for two nights and it ticked all of the boxes for a pleasant stay. My room was vast and modern, the restaurant offered a bewildering array of different options, the location is very central and the staff were very kind and helpful. Fluent English speaking staff members were a bit thin on the ground but... More 

Was this review helpful? Yes 1
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Ian G, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We are very pleased to read that you had a pleasant stay here and that you recommend our room, restaurant, location and staff. We fully agree that the communication between guests and colleagues is very important and the key for having a nice experience, therefore we apologize... More 

Hong Kong
Level Contributor
99 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago

booked in here for one night at a very reasonable room rate, we were then offered an upgrade for an extra 400 rmb. This included better room, breakfast, free happy hr, afternoon tea and free non alcoholic drinks from mini bar. In the end our bill was 1500 hkd which we felt was very good.The hotel itself is very nice... More 

Was this review helpful? Yes 1
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Pat L, Thank you for sharing your lovely comments on Trip Advisor. Your compliments on our room rate, staff and breakfast are highly appreciated. We very much look forward to welcoming you back soon. Yours sincerely, Rudolf Gimmi Hotel Manager More 

Johannesburg, South Africa
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location of the hotel is good and my room had a lovely view over the mountains. However the English spoken was limited which resulted in a few misconceptions at check in and therefore the bill was higher than anticipated. The Front Desk lady at check out was simply exemplary and in general the staff were really fabulous and tried... More 

Was this review helpful? Yes
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Grannymac1, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Your compliments for our front desk colleague, room view, facilities and amenities are highly appreciated. At the same time I would like to sincerely apologise for the communication barriers you experienced and please rest assured that we're continuously focusing on English language training for our colleagues. Regarding the... More 

Washington, DC
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a wonderful stay at this hotel and would strongly recommend it to anyone. The amenities are excellent and the location is central, however what really makes it outstanding is the outstanding staff. I felt like I was at a home away from home. During my brief stay, so many of the staff made me feel welcome and were... More 

Was this review helpful? Yes
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear AnitafromDC, Thank you for taking the time to share your experience on Tripadvisor. Our outstanding colleagues really are our best asset and I am thrilled to read that you enjoyed the facilities and service provided by our team. Needless to say, Jason and Jessica are delighted their service was appreciated, when I took the liberty of sharing your accolades... More 

Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Another very good experience during my own vacation stay... The surrounding is bursting with new shops and eateries. The hotel staff is very friendly and attentive at the arrival and departures.. I like the breakfast time, especially when you want something to takeaway. Like a latte and some croissant or cakes. They are helpful and obliging.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Vic G, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Your generous comments regarding our service, breakfast and surroundings are very much appreciated. Thank you also for your tremendous support. We all look forward to welcoming you back very soon. Yours sincerely, Rudolf Gimmi Hotel Manager More 

Hong Kong, China
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I would say Shangri-La never miss the customer expectations to be a luxury excellent stay where you have everything better than home somehow. The only remarks I should make is the western breakfast with just good ingredients but in China it is very common so no surprise.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear wmarin6116, Thank you for choosing to stay at Futian Shangri-La, Shenzhen, we are so pleased you appreciate the Shangri-La experience. Rest assured that your comment regarding breakfast is absolutely noted. We have in fact recently introduced further Rooted in Natured dishes using a variety of local, fresh produce from sustainable sources. We plan to expand the programme significantly over... More 

South Glastonbury, Connecticut
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

My husband has had many stays at this hotel for business. I was fortunate enough to accompany him on a recent trip to China and we stayed at here, his favorite hotel in Shenzen. The service was outstanding!!! The staff was amazing! Erwin the chef runs a first class operation! Sharon, in the breakfast area, was a delightful start to... More 

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear C B, Thank you so much for such a lovely post. I was so delighted to know that the team made you a memorable stay here and we are certainly very proud of them and always believe its the team who are the key to a great experience. Needless to say, Edwin, Sharon and Peter are delighted their service... More 

Taipei, Taiwan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I am very very disappointed for the stay. When I checked in, I was asking a non-smoking room but I got a smoking room. I asked to change the room and the hotel kept arranging three smoking room to me until the fourth room. That means I need to waste my time to change the rooms for 4 times. This... More 

Was this review helpful? Yes 1
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear xaviniesta, Thank you for choosing to stay at Futian Shangri-La, Shenzhen once again. We were really sorry to read about your experience and please accept our sincere apologies for letting you down. Your comments are well received and have being discussed at length with the appropriate people in order to avoid future repetition. Regardless, please do contact me via... More 

Norwich, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 8, 2015

It's been a while since I stayed in Shenzhen, China so I was pleasantly at how the area has developed into a metropolitan city. The hotel is in a great location close to the metro and lots of restaurants and bars. The hotel staff are extremely friendly and helpful from the moment you arrive. The room was very spacious and... More 

Was this review helpful? Yes
Fiona Y, Director of Communications at Futian Shangri-La Shenzhen, responded to this review

Dear Paul R, Thank you taking time to share your experience at our hotel. We appreciate your kind comments about the location, staff, room and service. I will be very delighted to share your post with our colleagues and we very much look forward to welcoming you back very soon. Yours sincerely, Fiona Yang Director of Communications More 

Guangzhou
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 8, 2015

Won a reward room voucher of this hotel so came here to stay for one night before heading to HK. Hotel is located at a convenient location, there're shopping center, and quite a lot of restaurants & beer bars nearby. Arrival experience was great, Concierge was proactive on assisting with luggage, the warm friendly smile from the lady dressed in... More 

Was this review helpful? Yes 1
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Yvo_MaNiaC, Thank you for taking the time to share your experience on Trip Advisor. We appreciate your kind comments about the service provided by both our concierge and guest relation team. At the same time I would like apologise for the DND error you highlighted. Please rest assured that such problems are very rare indeed and I have since... More 

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