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Futian Shangri-La Shenzhen

#5 of 2,160 Hotels in Shenzhen
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No.4088 Yitian Road, Futian District, Shenzhen 518048, China
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Futian Shangri-La Shenzhen
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At a glance

93%
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KEY AMENITIES
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free Parking
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Futian Shangri-La Shenzhen
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    623 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (42)
    Date | Rating
    • Chinese (Traditional) first
    • Chinese (Simplified) first
    • Dutch first
    • English first
    • French first
    • German first
    • Italian first
    • Japanese first
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    • Spanish first
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      (173)
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      (119)
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    Hong Kong, China
    Level Contributor
    4 reviews
    5 of 5 stars Reviewed 4 days ago NEW

    I would say Shangri-La never miss the customer expectations to be a luxury excellent stay where you have everything better than home somehow. The only remarks I should make is the western breakfast with just good ingredients but in China it is very common so no surprise.

    Review collected in partnership with shangri-la.com

    Was this review helpful? Yes
    South Glastonbury, Connecticut
    Level Contributor
    3 reviews
    5 of 5 stars Reviewed 1 week ago NEW

    My husband has had many stays at this hotel for business. I was fortunate enough to accompany him on a recent trip to China and we stayed at here, his favorite hotel in Shenzen. The service was outstanding!!! The staff was amazing! Erwin the chef runs a first class operation! Sharon, in the breakfast area, was a delightful start to... More 

    Was this review helpful? Yes
    Taipei, Taiwan
    1 review
    1 of 5 stars Reviewed 1 week ago

    I am very very disappointed for the stay. When I checked in, I was asking a non-smoking room but I got a smoking room. I asked to change the room and the hotel kept arranging three smoking room to me until the fourth room. That means I need to waste my time to change the rooms for 4 times. This... More 

    Was this review helpful? Yes
    Norwich, United Kingdom
    Level Contributor
    4 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    It's been a while since I stayed in Shenzhen, China so I was pleasantly at how the area has developed into a metropolitan city. The hotel is in a great location close to the metro and lots of restaurants and bars. The hotel staff are extremely friendly and helpful from the moment you arrive. The room was very spacious and... More 

    Was this review helpful? Yes
    Fiona Y, Director of Communications at Futian Shangri-La Shenzhen, responded to this review

    Dear Paul R, Thank you taking time to share your experience at our hotel. We appreciate your kind comments about the location, staff, room and service. I will be very delighted to share your post with our colleagues and we very much look forward to welcoming you back very soon. Yours sincerely, Fiona Yang Director of Communications More 

    Guangzhou
    Level Contributor
    5 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    Won a reward room voucher of this hotel so came here to stay for one night before heading to HK. Hotel is located at a convenient location, there're shopping center, and quite a lot of restaurants & beer bars nearby. Arrival experience was great, Concierge was proactive on assisting with luggage, the warm friendly smile from the lady dressed in... More 

    Was this review helpful? Yes
    Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

    Dear Yvo_MaNiaC, Thank you for taking the time to share your experience on Trip Advisor. We appreciate your kind comments about the service provided by both our concierge and guest relation team. At the same time I would like apologise for the DND error you highlighted. Please rest assured that such problems are very rare indeed and I have since... More 

    San Francisco, California
    Level Contributor
    26 reviews
    17 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    When you return to this hotel after previous visits, the taxi will have contacted the hotel to let them know you are 2 minutes away - the employees that you have met in the past will have fought hard for the right to open the car door for you and welcome you back. You cannot make this up. There's the... More 

    Was this review helpful? Yes
    Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

    Dear Don R, Thank you for your tremendous support of Futian, Shangril-La, your kind comments are indeed greatly appreciated. I was so pleased to read that you enjoyed the service provided by our teams at the concierge, Horizon Club and in Housekeeping, I will be delighted to share your post with them. Thank you for writing about your experience and... More 

    Lisbon, Portugal
    Level Contributor
    148 reviews
    38 hotel reviews
    common_n_hotel_reviews_1bd8 67 helpful votes
    5 of 5 stars Reviewed June 29, 2015

    This is by far the best hotel for me not because is the best property or has the best suites but because you feel at home and nothing upsets you, all thanks to Amanda and her girls at the Horizon Club. They handle everything from shopping to flawless car service to arranging a tennis pro. I had a meeting in... More 

    Was this review helpful? Yes
    Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

    Dear 47carlosm, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Your compliments on our Horizon team are highly appreciated and I will definitely share with our team accordingly. On the other hand, I am so regret to know about your experience at Cafe Zen, please accept my sincere apologise on it and please rest assured that our Kitchen... More 

    hong kong
    Level Contributor
    30 reviews
    19 hotel reviews
    common_n_hotel_reviews_1bd8 25 helpful votes
    5 of 5 stars Reviewed June 28, 2015

    I have stay in this hotel 3 times in one month of about 10 nights due to business reason. The room is very comfortable with no complaints. I have ordered room service a few times and the food was always ready in about 20 mins. The staff are very helpful at the checkin and checkin/checkout has always been fast and... More 

    Was this review helpful? Yes
    Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

    Dear cidernet, Thank you for taking time to share details of your stay at Futian Shangri-La, Shenzhen. First of all, we very much appreciate your recognition of the guest rooms, in room dining service and our Health Club. Regarding the buffet, you maybe interested to know that we have just revised the menu selection, which I trust you may have... More 

    Leeds
    Level Contributor
    6 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    5 of 5 stars Reviewed June 28, 2015

    Great people, excellent service and look out for Rebecca, Arthur and Jessica in the Shang Garden and lobby lounge. Helpful, professional and just nice people all through the hotel, make a nice stay a great one. Futian Shangri La is well situated for local bars and shopping, and transport in and out to HKG. Good local up-market coffee shops within... More 

    Review collected in partnership with shangri-la.com

    Was this review helpful? Yes
    Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

    Dear dbartle123, Thank you for your continued tremendous support of Futian Shangri-La, Shenzhen. We were all thrilled to read your fabulous comments, especially regarding our team. Needless to say, Rebecca, Arthur and Jessica are delighted their service was appreciated. We look forward to welcoming you back for many years to come. Yours sincerely, Jonathan Reynolds Resident Manager More 

    singapore
    Level Contributor
    41 reviews
    39 hotel reviews
    common_n_hotel_reviews_1bd8 69 helpful votes
    1 of 5 stars Reviewed June 25, 2015

    Room 2603 from June 18 - 20 (This is not my first stay here). Check in was quick and courteous. Room safe did not work - the manager who came by could not fix it. It stays open thru-out the stay. The toilet flush is sited BEHIND the WC cover - so each time you need to flush - you... More 

    Was this review helpful? Yes
    Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

    Dear titaniumbronze, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I am so sorry to hear that you experienced many defects during your stay. Please assure that hotel management take your comments very seriously and related investigation was acted on. Please accept our sincere apologies for no Golf channel, we will consider to include in our next year's... More 

    Questions? Get answers from hotel staff and past guests. Ask a question

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