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Futian Shangri-La Shenzhen

#3 of 2,143 Hotels in Shenzhen
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No.4088 Yitian Road, Futian District, Shenzhen 518048, China
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Best prices for: 1 room 1 guest
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Futian Shangri-La Shenzhen
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Futian Shangri-La Shenzhen
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588 reviews from our community

Traveler rating
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    251
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Corona, California
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Over all experience was good, but I had to dealt with my own luggage when I arrived there was no bell captain, also Internet was down for an entire day during my stay which really sucks. If these didn't happen I would of gave 5 stars rating.

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear link0503, Thank you so much for choosing to stay at Futian Shangri-La, Shenzhen. Regarding the luggage and internet issue, please accept my sincere apologies for the inconvenience caused. Such problems do not normally occur and therefore I would be grateful if I could obtain a few further details to allow me to follow up fully. Perhaps you could contact... More 

Cambridge, United Kingdom
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

A very pleasant hotel to stay at. The rooms are spacious, clean and nicely furbished. The lobby and lobby bar are very nice areas to enjoy a quiet drink. Breakfast in the hotel restaurant has a lot of variety, both western, eastern, and other tastes. The staff are friendly and helpful. The outside bar is a cool place to relax... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear ausome_a, Thank you so much for taking the time to share your recent experience at Futian Shangri-La, Shenzhen. We are really pleased to read that you enjoyed stay with us and appreciate your comments regarding our guest rooms, lobby, breakfast and outside bar. Your continued support and recommendation of our hotel is very much appreciated. We all look forward... More 

Maryland
Top Contributor
124 reviews 124 reviews
34 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located a short walk from the metro station and there are several restaurants in the immediate area. The lobby is large, perhaps too large as there seems to be a lot of wasted space. The lobby bar/lounge is very ordinary. The rooms are large and spacious with a walk-in closet and a large bathroom with separate bath... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Cararmme, Thank you so much for choosing to stay at Futian Shangri-La, Shenzhen. Your recognition of our location, rooms and facilities is sincerely appreciated. I would like to apologise for the frustrations you highlighted following your recent visit. The breakfast is so important and communications between guests and our colleagues is the key for having a nice experience and... More 

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This was the first Shangri- La I have stayed at and I loved it! We upgraded to a club room and I am I so glad we did! The club amenities are wonderful and immense. There is hot food for breakfast, lunch and dinner with snacks and beverages all day. The food choice changed every day and was very tasty.... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Lauren V, Thank you for taking the time to write such lovely comments about your stay at Futian Shangri-La, Shenzhen. I was especially pleased to read that the team made a really positive impression during your visit. Whilst we greatly appreciate your recommendation, we also trust we will have the opportunity to welcome you back again soon. It would... More 

Hong Kong, China
Contributor
12 reviews 12 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always like Shangri-la, with the quality of service and the decor. I stayed for business for 2 days this time, it's room size is good, with comfortable chair and speaker phone to do conference calls. Great value for the quality. I saw the swimming pool and the gym, I wish I had time to enjoy it, maybe next time.... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear HKtraveller2013, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We are really delighted to know that you found our hotel great value. As you highlighted, we are conveniently located in the Futian CBD, just few minutes walking distance to several shopping arcades, parks and the Exhibition Centre. Yitian Road, the major road in Futian CBD, which has... More 

Calgary, Alberta
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great value luxury hotel! On my recent business trip to Shenzhen, I had the opportunity to stay at the Shangri-la for 3 nights. Coming from the Conrad in Hong Kong, I wasn't sure if my expectations were too high but, to my surprise, the Shangri-La delivered great value for the price! I would definitely recommend this hotel for business travels... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear CdnGirlTravelsLots, Thank you so much for your generous comments. We are delighted that you enjoyed your recent visit and also that you felt Futian Shangri-La offered good value for money. Your understanding concerning the initial disappointment at the Lobby Lounge was much appreciated. Whilst we always aim to offer fabulous service, when we do get it wrong, it is... More 

Doncaster, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed here for 2 weeks in Jan on a business trip, it was my first time to China on business and this hotel really did make my stay all the better. The rooms: They are fantastic and large, I had a room on the 25th floor on the straight side and not a corner room. The bed was amazing... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Kim0311, Thank you writing such a lovely note which we have since shared with the entire team. We do appreciate your endorsement of our rooms, laundry service, in room dinning, and spa. You're quite correct, it's the facilities which make for a comfortable stay, however ultimately it's our people who really make the difference. We look forward to welcoming... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Am a regular visitor to Futian Shangri-La with work. Really impressed. Good rooms, very helpful and friendly staff. Highly recommend. The food in restaurant is good. My only wish is for them to change the menu from time to time as I have now tried everything.

Was this review helpful? Yes 1
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Anthony W, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Your continued support is very much appreciated. We are really pleased to read that you enjoyed stay with us and appreciated your recognition of staff and restaurant. Your suggestion about changing the menu from time to time is well received. You may be interested to know that... More 

Hong Kong, China
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Shangri-la, no doubt! The grandeur of the opulent looking lobby, the iconic warm Chinese deco, the reminiscent but pleasant Shangri-la scent, the spacious and very comfortable suite... What need to be improved are always details and the environment in modern China’s good hotels. We were told airily, only when we were almost done with the check-in, that the hotel had... More 

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Aywen, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I was delighted that you appreciated the room facilities and our gym. As you pointed out, we are conveniently located in the Futian CBD, just few minutes walking distance to several shopping arcades, parks and the Exhibition Centre. As the adjacent MTR station connecting Guangzhou and Hong Kong... More 

Xi'an, China
Contributor
18 reviews 18 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 16, 2015

Stayed here for pleasure over Valentine's Day with my wife. Got a good deal on the executive floor. Have stayed in this hotel once before but this was the first time on the exec floor and with access to the lounge. Definitely upgrade if you can, well worth the money for the evening cocktail and breakfast. The food during the... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Cameron66, Thank you so much for taking the time to share your recent experience at Futian Shangri-La, Shenzhen. We were delighted to read that you enjoyed both the food and our service at the Horizon Club Lounge. I will be pleased to share your comments with Ben and the rest of team on the thirty seventh floor. We all... More 

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