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Futian Shangri-La Shenzhen

5.0 of 5 No.4088 Yitian Road, Futian District, Shenzhen 518048, China
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Certificate of Excellence 2014
Futian Shangri-La Shenzhen
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Futian Shangri-La Shenzhen
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561 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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  • Chinese (Simplified) first
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Senior Contributor
47 reviews 47 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed overnight to explore Shenzhen, and used the next day's the club floor's meeting amnesties (all exclusive). Staff was attentive and working as expected in an upmarket 5star hotel. Shangri-La hasn't disappointed me yet, hope so for the future they won't.

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Burkiu, Thank you for choosing to stay with us at Futian Shangri-La, Shenzhen. Your continuous support and recognition of our service and meeting facilities is very much appreciated. We all look forward to welcoming you back in the very near future. Yours sincerely, Jonathan Reynolds Resident Manager More 

Guildford, United Kingdom
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 18, 2014

I have just returned from a very enjoyable week in this hotel and can’t really add any more to what has been said already in other good reviews – it is a very good hotel indeed and I would go as far as saying it is excellent. During my stay I tried the restaurants and would certainly recommend them, which... More 

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear David W, Thank you very much for your kind review shared with other travellers on TripAdvisor. We were delighted to read that you had an enjoyable stay with us and appreciate your compliments regarding our restaurants, guests rooms and general service. We very much look forward to welcoming you back in the near future. Yours sincerely, Jonathan Reynolds Resident... More 

Hong Kong, China
Top Contributor
72 reviews 72 reviews
52 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 17, 2014

Overall great hotel and nice rooms, The main restaurant buffet is great too. Location in the Futian CBD is also convenient. The lobby lounge high tea is also great and worth a try. For sure i would come back. For this area it is my favorite of the hotels there.

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Michael R, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We were delighted that you enjoyed Cafe Zen and also afternoon tea in our Lobby Lounge. We do appreciate you taking time to share your comments on Trip Advisor and look forward to welcoming you back soon. Yours sincerely, Jonathan Reynolds Resident Manager More 

San Francisco, California
Top Contributor
160 reviews 160 reviews
136 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed November 12, 2014

"Threepeat" pays off! Consistent excellence in huge suite, fabulous buffet breakfast, 24 hour gym, attentive service, the superlatives just go on and on.... I am looking forward to a fourth visit and am hard pressed to think of a reason to venture elsewhere.

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear mojo2016papillon, Thank you for staying at Futian, Shangri-La Shenzhen once again and for posting your comments. I have since shared your generous review with the rest of the team who were all really delighted you enjoyed this recent visit. I very much hope we will have the opportunity of welcoming you back many more times in the future. Yours... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed November 7, 2014

nice oriental styled room. the space of room is large. the deputy manager is helpful. however, the receptionist did not escort me to lift and even do not tell me the direction of the lift. when i asked the direction of ATM machine, the cheif concierge just tell me the approx direction but not lead me to the machine since... More 

Review collected in partnership with shangri-la.com

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear JeffDing, Thank you for taking the time to share your experience of Futian Shangri-La, Shenzhen. Whilst I was delighted to read that overall you had a good stay with us, we were nonetheless sorry that in some instances we were not as attentive as we should have been. Please rest assured that your comments are absolutely noted and have... More 

Los Angeles, California
Contributor
15 reviews 15 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 26, 2014

Hotel is located in Futain near the MTR station. It is across from the a shopping mall with lots of restaurants. I got upgraded by Agoda to a executive suite which included breakfast and happy hour at the top floor. The suite was very spacious, room was clean and nice with all the bathroom amenities. I decided to book another... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Sam L, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Your recognition of our room facilities and lobby is much appreciated. Do please let me know when you are planning your next visit to Shenzhen, so that I may welcome you back in person. We all look forward to receiving you in the very near future. Yours... More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 25, 2014

The breakfast is excellent, but TV receiving signal is unstable with interference once awhile. Overall is still okay. Futian is much better than LoWu one. Make sure the location choice is right, there are 2 locations in Shenzhen.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear R T, Thank you for taking the time to write a review on your recent stay with us. Your continuous support of Futian Shangri-La, Shenzhen is very much appreciated. Regarding the unfortunate television signal issue, I wanted to let you know that our engineering team have been conducting spot checks on a daily basis in order to ensure signal... More 

1 review
4 of 5 stars Reviewed October 24, 2014 via mobile

I was really impressed with the services and attitudes. I was really impressed with my room although there was some things that are broken. They helped me fixed it straight away. The horizon club lounge is really good! Not only you can get food yourself, you could order food also and it is included. You could order noodles, big breakfast... More 

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Lam1235, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I was so sorry to read that we provided inconsistent information regarding the check-out time. For this please accept my sincere apologies. Guests staying in our Horizon Clubs floors do actually benefit from an extended check- out time until 4.00 pm, subject to room availability. This aside, I... More 

Powys - UK
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed October 22, 2014

When I arrived I thought wow this place has gone downhill a bit, when I felt a bit unwelcome, ok maybe imagined this checked in and it was efficient but not really friendly, ok no problem. Got to my room on 35th floor and it was very nice as usual clean a bit of a musty smell but overall 5... More 

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear BeachHunter_8, Thank you so much for taking the time to share such detailed comments about your stay. I would like to apologise for the issues you experienced during the stay, although we were all delighted that overall you enjoyed your time with us. Please rest assured that your constructive comments have since been discussed with the appropriate managers. Thank... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 22, 2014 via mobile

Amanda, Tiffany, Troy, Ben and Janice are wonderful. They work incredibly hard and always with a smile. This is a great group of people who make everyone feel like family. When the hotel ran out of Sambuca, Amanda got very creative. I was there for seven days of business and this terrific staff made the time fly by. When I... More 

Was this review helpful? Yes
Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Bill527, Thank you for your very thoughtful recognition of our Horizon Club team and especially for highlighting everybody's efforts individually. We are extremely proud of our colleagues on the 37 floor, who always do their utmost to ensure a wonderful stay. We all look forward to welcoming you back in the very near future. Yours sincerely, Jonathan Reynolds Resident... More 

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Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Huanggang Port
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
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Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#4 Luxury Hotel in Shenzhen
#4 Business Hotel in Shenzhen
#92 Best Value Hotel in Shenzhen

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