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Futian Shangri-La Shenzhen

#17 of 2,184 Hotels in Shenzhen
Certificate of Excellence
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No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Special Rate
CN¥1,088 (RMB)
1 room 1 adult
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Futian Shangri-La Shenzhen
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686 Reviews from our TripAdvisor Community

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Abu Dhabi, United Arab Emirates
Level Contributor
100 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed for a week with the family and we like the peaceful and tranquil nature a,oust the concrete jungle as you see a lot of greenery and hills from the hotel. There is a large shopping and F&B area around the hotel and is well served by public transport. Good overall location and amenities.

Helpful?
Thank Joseatstheworld
Hong Kong Region, China
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Shangri-la for business while in Shenzhen. The hotel is in a fairly central area, with many nearby food options and very close to CBD. The other high end chain properties (4Seasons, Ritz, Sheraton) are all near by. Overall, the experience is fairly similar to the other hotels, but I feel like Golden Circle is one of... More 

Helpful?
Thank Kevin J
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Kevin J Thank you very much for choosing Futian Shangri-La, Shenzhen for your recent visit. We are glad to learn that you like our Golden Circle programme as well as our central location here in the CBD. Regarding your feedback about the access to the hotel, we feel quite confident that with the imminent re-opening of Yi Tian Road... More 

New York City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Futian Shangri-la is really beautiful and convenience located ,clean and tidy at international standard.hotel chinses restaurant was really good ,also have a lot of nice restaurant and big shopping mall near the hotel .I've stayed here many times ,all staff were very friendly and professional,especially Horizon Club Manager Ms.Tiffany Zhong and her staffs ,everyone know my name and treated my... More 

Helpful?
Thank Smithzy
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Smithzy, Thank you for your tremendous support and accolades of Futian Shangri-La, Shenzhen. We very much appreciate your generous comments on our location, restaurants, horizon lounge and especially your recognition of our service and colleagues. I have shared your post with the whole team, and I can assure you that your compliments are motivating all of us to continue... More 

usa
Level Contributor
291 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Large multi-purpose business/conference/wedding hotel that functions satisfactorily but lacks character. In almost every aspect, this hotel falls short of the excellence of the Hong Kong or Pudong Shangri-Las. No clear dedicated line for Gold Circle members at check-in plus a 5-10 minute wait time (admittedly at peak check-in period). Bedroom spacious and functional. Bed comfortable. Walk-in shower in spacious bathroom.... More 

Helpful?
1 Thank spencerusa
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear spencerusa, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. As our distinguished Golden Circle member, I am very disappointed to hear that your stay was not up to your expectation and please rest assured that I have shared your comments with the respective department heads to ensure that we can expeditiously improve the experience for our guests,... More 

Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I loved everything about this Hotel. Compared to many other Hotels in Shenzhen or Shanghai, this is certainly the best. Highly recommended for Business Travellers. The lobby is very charming, with a Pianist playing live most of the time. The staff is very professional. The only 2 remarks were: 1- The number of staff at the reception desk sometimes were... More 

Helpful?
Thank M S
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear M S, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and for sharing your comments. We appreciate your compliments on our lobby and colleagues. Regarding the reception desk staffing issue, I have shared your comment with the department head to ensure a smoother check-in experience. As for the currency exchange, each guest is entitled to exchange USD$500... More 

Guangzhou, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I booked a king size room, smoking, and as a diamond level member, i thought this hotel knows it. however, when I arrived, they told me, the room is non-smoking, and I told them, no, I don't want to bother others, I need smoking room. it was corrected quickly. However, the problem came, they told me, the king size bed... More 

Review collected in partnership with shangri-la.com

Helpful?
1 Thank 先生周
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear 周先生, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I am truly sorry to hear about your experience and please accept our sincere apologies for letting you down. We always strive to ensure a perfect stay on all levels and especially for Diamond members of Golden Circle. Please rest assured that we are looking into the case... More 

1 review
5 of 5 stars Reviewed December 29, 2015

During my stay at Shangri-la, I have experienced most wonderful, pleasant time here with the people : Jessica Zhan, Michelle Liao, Crystal Tse, Ivy Wong, Tina Wong, Alice Yuan, Shelly Kim even the new comer : Isabel Xi from Guest Relationship team. Everyday, I see they are working diligently to make guest felt like home to stay at Shangri-la, from... More 

Helpful?
Thank Kaichen W
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Kaichen W, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Your tremendous support of our hotel and great accolades of our colleagues are highly appreciated, I have shared your post with the whole team. We certainly believe that you will continue to receive the exceptional service on your next stay and we are all very much looking... More 

hong kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 27, 2015

I went to Shenzhen with my family (elderly parents, wife and son) to visit the theme parks during Christmas 2015. The location of this hotel is not the best as it is a good 10-minute walk from the nearest metro station. We booked 2 Premier rooms for 2 nights at Shangri-la Futian. We arrived at around 1PM. I was pushing... More 

Helpful?
1 Thank tinpo
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear tinpo, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and sharing your experience with us. I would like to sincerely apologise for the frustrations you encountered during your stay with us, please rest assured that such problems do not normally occur and we have ensured to share your comments with the concerned department heads in order to... More 

Noida, India
Level Contributor
11 reviews
10 hotel reviews
5 of 5 stars Reviewed December 26, 2015

Stayed at this amazing property for 2 days. the rooms are extremely welll equipped and the stay made comfortable Food and the breakfast spread is delicious. Staff is extremely caring and eager to help.

Helpful?
Thank Priyank101
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Priyank101, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We appreciate your generous comments on our room, food and especially your recognition of our colleagues. We are all looking forward to welcoming you back in the near future. Yours Sincerely, Rudolf Gimmi Hotel Manager More 

Portland, United States
2 reviews
5 of 5 stars Reviewed December 25, 2015

Well, I have been staying Shangri-La Hotels around the work wherever and whenever I travel around the Asia Pacific region. In particular, Futian Shangr-La because they welcome me back like a family member and treated me like the closest family member. All the Horizon club staff can remember my name correctly and know what's my preferences in term of room... More 

Helpful?
Thank Xiaomu Y
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Xiaomu Y, Thank you for your recognition of our Horizon Club team, we are extremely proud of them for always giving their utmost to make a difference to the guest experience. At the same time, we are delighted that you felt as a close family member with us and have spent the most important days here. I have shared... More 

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