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Futian Shangri-La Shenzhen

#4 of 2,144 Hotels in Shenzhen
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No.4088 Yitian Road, Futian District, Shenzhen 518048, China
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Futian Shangri-La Shenzhen
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Futian Shangri-La Shenzhen
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595 reviews from our community

Traveler rating
    308
    252
    23
    4
    8
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187
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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    (160)
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    (151)
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    (119)
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Penang
Top Contributor
54 reviews 54 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here on biz, had a positive experience: - staff were warm, courteous and friendly. - check in/out was very efficient, without long queues. - meals at the restaurants were yummy, but, like all meals in a top-end restaurant, be sure to check prices before ordering (especially for ala carte items labelled 'market price') - wifi is reasonably OK, but... More 

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Brisbane, Australia
Top Contributor
109 reviews 109 reviews
80 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

It is really sad to have to write a negative review about a Shangri La property, especially one as beautiful and well located as the Futian Shangri La in Shenzhen. Five of us were travelling through various cities in China on a business mission. Every day it was a matter of wake up early, have a breakfast meeting, go to... More 

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San Jose, Costa Rica
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in the hotel for about 8 nights. Staff is friendly. Tommy the concierge is very kind and always willing to help. The buffet served at breakfast is very diverse in options. Rooms are extremely clean. They give welcome fruits and bottles of water. This is the hotel more luxurious I have been at. Environment made me feel safe.... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Thank you for taking the time to write following your stay at Futian Shangri-La, Shenzhen. I was so pleased to read that the team made a really positive impression during your visit and I will be delighted to share your post with Tommy and the rest of the team. I was sorry however to read there had been a problem... More 

Gatineau, Canada
Top Contributor
462 reviews 462 reviews
48 hotel reviews
282 helpful votes 282 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is really, really nice. The decor is sublime (amazing entrance hall) and the rooms are large, well appointed and very comfortable. The hotel is also very high and the view of Shenzhen is pretty remarkable, particularly from the top floors. The gym is extremely nice and there is a large indoor pool. There are also 2 outdoor tennis... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear BBreton, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and for posting such lovely comments. We were all delighted you enjoyed your stay and appreciated both the service and range of facilitates. We all very much look forward to welcoming you back soon. Yours sincerely, Jonathan Reynolds Resident Manager More 

Rogers, Arkansas
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Shangri-la Futian is in a very good location near Coco Park mall with a Starbucks across the street. There are multiple resaurants in walking distance. The facilities and rooms are very nice and most are quite spacious. The restaurant has an amazing breakfast however limited lunch and dinners menus. The hotel seems to cater more towards Chinese guests however... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Jimmy P, Thank you for taking time to share your comments following your recent stay at Futian Shangri-La, Shenzhen. We are delighted you appreciated our location and room facilities. Regarding lunch and dinner menus, you maybe interested to know that aside from our buffet menus, which are about to be updated, we also have full al la carte menus,... More 

Shrewsbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for work and was very impressed ! From the minute you walk you are made to feel welcome with the service being second to none. We were working late and they were very understanding when we asked for late check out. Breakfast very very good. Rooms very plush and modern... We had to go to Hong Kong that... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear tomwhittle, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Your generous comments regarding our team, breakfast and hotel rooms are very much appreciated. Thank you also for your tremendous support. We all look forward to welcoming you back very soon. Yours sincerely, Jonathan Reynolds Resident Manager More 

Corona, California
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Over all experience was good, but I had to dealt with my own luggage when I arrived there was no bell captain, also Internet was down for an entire day during my stay which really sucks. If these didn't happen I would of gave 5 stars rating.

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear link0503, Thank you so much for choosing to stay at Futian Shangri-La, Shenzhen. Regarding the luggage and internet issue, please accept my sincere apologies for the inconvenience caused. Such problems do not normally occur and therefore I would be grateful if I could obtain a few further details to allow me to follow up fully. Perhaps you could contact... More 

Cambridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A very pleasant hotel to stay at. The rooms are spacious, clean and nicely furbished. The lobby and lobby bar are very nice areas to enjoy a quiet drink. Breakfast in the hotel restaurant has a lot of variety, both western, eastern, and other tastes. The staff are friendly and helpful. The outside bar is a cool place to relax... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear ausome_a, Thank you so much for taking the time to share your recent experience at Futian Shangri-La, Shenzhen. We are really pleased to read that you enjoyed stay with us and appreciate your comments regarding our guest rooms, lobby, breakfast and outside bar. Your continued support and recommendation of our hotel is very much appreciated. We all look forward... More 

Maryland
Top Contributor
124 reviews 124 reviews
34 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located a short walk from the metro station and there are several restaurants in the immediate area. The lobby is large, perhaps too large as there seems to be a lot of wasted space. The lobby bar/lounge is very ordinary. The rooms are large and spacious with a walk-in closet and a large bathroom with separate bath... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Cararmme, Thank you so much for choosing to stay at Futian Shangri-La, Shenzhen. Your recognition of our location, rooms and facilities is sincerely appreciated. I would like to apologise for the frustrations you highlighted following your recent visit. The breakfast is so important and communications between guests and our colleagues is the key for having a nice experience and... More 

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

This was the first Shangri- La I have stayed at and I loved it! We upgraded to a club room and I am I so glad we did! The club amenities are wonderful and immense. There is hot food for breakfast, lunch and dinner with snacks and beverages all day. The food choice changed every day and was very tasty.... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Lauren V, Thank you for taking the time to write such lovely comments about your stay at Futian Shangri-La, Shenzhen. I was especially pleased to read that the team made a really positive impression during your visit. Whilst we greatly appreciate your recommendation, we also trust we will have the opportunity to welcome you back again soon. It would... More 

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