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Futian Shangri-La Shenzhen

#4 of 2,158 Hotels in Shenzhen
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No.4088 Yitian Road, Futian District, Shenzhen 518048, China
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Futian Shangri-La Shenzhen
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615 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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Lisbon, Portugal
Top Contributor
139 reviews 139 reviews
37 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is by far the best hotel for me not because is the best property or has the best suites but because you feel at home and nothing upsets you, all thanks to Amanda and her girls at the Horizon Club. They handle everything from shopping to flawless car service to arranging a tennis pro. I had a meeting in... More 

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hong kong
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stay in this hotel 3 times in one month of about 10 nights due to business reason. The room is very comfortable with no complaints. I have ordered room service a few times and the food was always ready in about 20 mins. The staff are very helpful at the checkin and checkin/checkout has always been fast and... More 

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Leeds
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great people, excellent service and look out for Rebecca, Arthur and Jessica in the Shang Garden and lobby lounge. Helpful, professional and just nice people all through the hotel, make a nice stay a great one. Futian Shangri La is well situated for local bars and shopping, and transport in and out to HKG. Good local up-market coffee shops within... More 

Review collected in partnership with shangri-la.com

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singapore
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Room 2603 from June 18 - 20 (This is not my first stay here). Check in was quick and courteous. Room safe did not work - the manager who came by could not fix it. It stays open thru-out the stay. The toilet flush is sited BEHIND the WC cover - so each time you need to flush - you... More 

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Ahmedabad, Gujarat, India
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Pros - Free Wifi on all floors, Amenities and Facilities are upto the name, they are perfectly maintained, Large and spacious room, I was quite lucky to have got a suite room facing Ping an Finance Center (One of tallest building). Cons - nothing, only regret that didnt get time to use all facilities. A big thank you - Second... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear nishit_1_4, Thank you so much for posting such a lovely comments. Other than the facilities and great views, we are really delighted that our colleagues ensured a memorable stay. We are certainly very proud of them and always believe its the team who are the key to a great experience. We all very much look forward to welcoming you... More 

Guangzhou
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

A very nice stay thank you. Check-in smooth as always. When I arrived all the staff on the front desk were busy, within a minute another member of staff had been summoned, very nice not to have to wait. Stay very comfortable, rooms in this hotel are always first class, nothing I could see that could be improved, lovely view... More 

Review collected in partnership with shangri-la.com

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear V4785JCmarkr, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and for sharing such nice comments about your experience. You might like to know that you may enjoy either buffet, or a la care breakfast, both of which include a wide range of western and Asian foods. The buffet menu changes on a daily basis, with the main... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent customer service by well trained staff. The rooms was extremely well maintained and well decorated. High quality food and beverage, like most (if not all) Shangri La hotels around the world.

Review collected in partnership with shangri-la.com

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear kwongsh, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Your lovely comments are highly appreciated. I was so pleased to read that the team made a really positive impression during your visit and I will be delighted to share your post with our colleagues. Thank you again for sharing your experience on Trip Advisor and I very... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

The stay was great and the service was very good. Staff were courteous, the room was spacious and overall a wonderful stay. As a vegetarian the only problem I faced was food. Thankfully they had a few vegetarian dishes on the menu so I did not go hungry..

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Jonathan R, Resident Mangager at Futian Shangri-La Shenzhen, responded to this review

Dear Anand V, Thank you for taking time to share details of your stay at Futian Shangri-La, Shenzhen with other travellers. We appreciate your kind comments about the service and our guest rooms. While all our restaurants include vegetarian food with specific dishes indicated on each menu, we have made a special note to ensure our Chef welcomes you when... More 

London
Top Contributor
143 reviews 143 reviews
59 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed May 25, 2015

I stayed one week at this hotel and I will definitely stay there again in the future. The quality was top. The rooms are very comfortable and big. The service is excellent as personnel makes all it can to meet the requests. The breakfast was excellent with continental and Chinese options in the menu. There is free WiFi in the... More 

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear fjeron, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We were delighted to read you enjoyed staying with us and apreciate your kind comments regarding our service, menus and wi-fi. You're quite correct, we are fortunate to enjoy a lovely location in Futian, well placed for local parks, shopping, plus bars and restaurants. I am glad you... More 

Brisbane, Queensland, Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 25, 2015

Stay here for 2 nights with a business group. The service was great and the English comprehension for the reception staff was much better than usual in China. The rooms were very well appointed with extra large beds, and a lovely bathroom. I would definitely stay here again.

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Jonathan R, Resident Manager at Futian Shangri-La Shenzhen, responded to this review

Dear LizBris29, Thank you for such a lovely post. We are really delighted to read you had a good stay and will return at some point. Your compliments about the service you recieved and our guest rooms are much appreciated. Thank you once again for your review and we all look forward to welcoming you back soon. Yours sincerely, Jonathan... More 

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