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The Interlaken OCT Hotel

East Dameisha, Yantian District, Shenzhen 518083, China
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The Interlaken OCT Hotel
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Ranked #47 of 2,143 Hotels in Shenzhen
A recent review
3 of 5 stars reviewed 5 days ago
India2012 Shenzhen, China
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363 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
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    (112)
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    (93)
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Shenzhen, China
Top Contributor
91 reviews 91 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It's a very nice place,at the lake, close to mountain, clean air, excellent facilities , but....it's completely overpriced, for what they offer !! The Breakfast and the service was OK. But as in many place in China , Italian is not Italian food, as the most Restaurants in China , its all a very bad copy. At Sea-world, you have... More 

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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

It's so called super 5 star hotel but maybe only by its appearance. Hot spring was so dirty to start with and they try to advertise SoCall 22 different hot springs and only half of them were open. I think they used so much money on the decoration they couldn't afford to run them all not that their decorations were... More 

Was this review helpful? Yes 1
Shenzhen, China
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 6, 2014

It's a very nice place, close to mountain, clean air, excellent facilities , but.... If you are non Chinese you understand that you are in a place where they have copied a small town from Europe. In my opinion when you are visiting a country you want to feel the traditional culture and environment. So this place is nice for... More 

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Pune, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

My experience was superb.i got free upgrade to a suite and the view,the room was simply awesome.i stayed there for 3nights in the year 2010.All I can say I had best time of my life..One of the finest hotel I have come across.Yes they need to appoint some English people staff.And drawback is the access to the hotel.But once you... More 

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Senior Contributor
48 reviews 48 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 30, 2014

Like most of the establishments in China, its got hardware, but little software. This country has a lot to learn about hospitality. The hotel is a billed as a 5 star hotel. You walk through a long corridor and its almost completely dark, very little lighting before getting to your room. The room was good size, decoration was OK. There... More 

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Hong Kong, China
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 6, 2014

I stayed in their hotel on Feb 19-21, and i have to say this is the worst experience i had ever for my travel life. To start with when i checked in, the staff mentioned that given this is low season many restaurants and sites are closed, which makes the start a bit odd. When I booked the hotel, i... More 

Was this review helpful? Yes 1
Hong Kong, China
Top Contributor
106 reviews 106 reviews
40 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed September 3, 2013 via mobile

Beautiful hotel around a lake. Nice big rooms. Great choice of restaurants and food. Excellent service. Not all staff speak English but they somehow manage to understand and go out of their way to help. The view of the mountains and lake is magical at sunrise and sunset time. It's an hour from main Shenzhen but worth the ride. Definitely... More 

Was this review helpful? Yes 1
Management response:

Thank you for your positive feedback to your recent stay at our Interlaken OCT Hotel. We are happy to hear you enjoy staying with us and we appreciate you taking the time to comment. We are also pleased to hear your comments about our staff and their friendly customer service. If you don't mind, please leave us your email address,... More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 29, 2013 via mobile

The hotel is good in all front . Ambiance , room , outdoor activities all excellent . They lack in hospitality .In fact they do not know how to treat a guest . Do not expect anything from hotel staff . They only know HOT TO SAY NO.

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Management response:

Thank you for your review of your stay at our Interlaken OCT Hotel. We are very sorry that you had a such unpleasant impression about our service, Your negative comment is highly appreciated and it will be forwarded to our management, meanwhile, we will enhance our service training. Thank you again for your comment and it will allow us to... More 

New York, NY
Top Contributor
56 reviews 56 reviews
51 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed July 22, 2013

I would give this 3.5 stars if that were an option. The lobby of the hotel is exquisite when you first walk in: chirping song birds, marble everywhere, and beautiful glass sculpture artwork. We stayed in a suite, and it was incredibly well appointed. It had very satisfying bathrooms complete with a private sauna, a comfortable bed, and a spacious... More 

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Management response:

Thank you for your feedback to your recent stay at our Interlaken OCT Hotel. We are happy to hear our hotel breakfast buffet and facilities did meet your expectations and also we appreciate you taking the time to comment on our shortcomings. Your comment is highly appreciated and we would pass it to our Hotel Management and OCT East Theme... More 

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 2, 2013

Like most things in China, the outside is always a deception on what is in the inside. What it meant to be a six star establishment really meant that each of the services and amenities offered inside the hotel is one star each, adding up to a total of six stars. Poor maintainence, poor managment, lousy food quality, poor transportation... More 

Was this review helpful? Yes 1
Management response:

Thank you for your review of your stay at our Interlaken OCT Hotel. We are sorry that your experience did not meet your expectations. We would work hard on our customer service within each department and hope that you will come back and try us again. Thanks for your review and we look forward to welcoming you back at our... More 

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