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InterContinental Huizhou Resort

#10 of 362 Hotels in Huizhou
Certificate of Excellence
5.0 of 5
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No.1 Wenquan Avenue, Hengli town, Huizhou 516253, China
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InterContinental Huizhou Resort
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107 Reviews from our TripAdvisor Community

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Geelong, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 24, 2015

The overall a package of rooms, food and hot springs made for a relaxing weekend. Our rooms were very large with the most comfortable king sized bed with a spacious bathroom and a fantastic shower, make that "cyclonic shower". The dinner and breakfast buffet had plenty of choice that would satify any appetite. The highlight was the choice of hot... More 

Helpful?
Thank Hayden S
Hong Kong, China
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed September 24, 2015

I read all recent negative comments on this ihg property before I booked and wish to give it a chance. But, I am totally wrong. All adversed comments on it are true and that this resort hotel deserved no star at all and is a total disgrace to the Intecontinental brand. I pity all the devoted working staff there who... More 

Helpful?
Thank dingmax
ICHuizhouMarCom, Public Relations Coordinator at InterContinental Huizhou Resort, responded to this review

Dear Guest, thank you very much for choosing InterContinental Huizhou Resort and taking your time to share your feedback about the hotel facilities and service. Please accept our sincere apology for any inconvenience caused. The renovation of the hotel has been finished these days, we look forward to welcoming you back to our hotel again. Thank you! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 15, 2015 via mobile

We had a short stay over in mind, but after we realised that the hotel is about to loose the fight against thee ever present humidity - we were very happy to leave ASAP. Luckily we called our agency, and they arranged with the front desk that the booking is canceled without additional costs or hustles. The scent of mould... More 

Helpful?
1 Thank Philipp S
ICHuizhouMarCom, PR Coordinator at InterContinental Huizhou Resort, responded to this review

Dear guest, thank you very much for choosing InterContinental Huizhou Resort and taking your time to share your feedback about the hotel environment. This hotel has operated for years. For providing better environment, we are making some fitment these days. We would like to assure you that we have communicated your feedback with the concerned department and correct actions have... More 

Hong Kong, China
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 11, 2015

This is by FAR the biggest hotel I have ever visited. Unfortunately, the floor plans were extremely unclear; walking between one room and the other took a very inconvenient 10-15 minutes, while it took me 25 minutes to maneuver around the GIGANTIC hotel to find the swimming pool. Additionally, the location of the hotel is extremely poor, approximately an hour... More 

Helpful?
2 Thank jim6324
ICHuizhouMarCom, Public Relations Coordinator at InterContinental Huizhou Resort, responded to this review

Dear guest, thank you for choosing Intercontinental Huizhou Resort and taking your time to share your feedback about our hotel. Please accept our sincere apology for any inconvenience caused. Our hotel located in Hengli Town, Huizhou City, surrounded by mountains and provided a beautiful scenery. Otherwise, we have communicated your objection with the concerned department and corrective actions have been... More 

Level Contributor
1 review
1 of 5 stars Reviewed February 10, 2015

My jaw dropped when I first entered to this Resort, it definitely does not match the standard of the 5 stars international brand at all. Very disappointing. 1) Poor directions with complex floor plan There are 6 joint buildings and the lifts do not access to each level and you have to find the right lift to get to the... More 

Helpful?
Thank Pauline C
ICHuizhouMarCom, Public Relations Manager at InterContinental Huizhou Resort, responded to this review

Dear guest, thank you very much for choosing InterContinental Huizhou Resort and taking your time to share your feedback about the hotel directions and facilities. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions will be taken. Thank you once again... More 

Hong Kong Region, China
1 review
2 of 5 stars Reviewed August 31, 2014

A 5-star International brand with 3-star standard only. Reasons: 1) Indoor swimming pool: so dirty and so many bubbles floating on the surface of the pool. Don't know where the bubbles came from. 2) Outdoor swimming pool: so many leaves floating on the pool and no staff trying to clean it. 3) Poor hotel room/facilities direction: I stayed at Area... More 

Helpful?
Thank Tommygirl2014
ICHuizhouMarCom, Public Relations Manager at InterContinental Huizhou Resort, responded to this review

Dear guest, thank you for your stay with us at Intercontinental Huizhou Resort. We are very sorry that you experienced inconvenience due to the problems of the swimming pools, indoor facility and directions. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions will be taken. Thank you once again for... More 

Huizhou
1 review
4 of 5 stars Reviewed August 17, 2014

After a very complicated journey to the hotel ( we never expect the HS train ticket is almost impossible to get it the same day after queue for 1 hour, it is a waste of time). Taxi is a good choice although it is expensive to take it from SZ to there. The hotel is exccellent for a leisure stay,... More 

Review collected in partnership with Easytobook.com

Helpful?
Thank Hing Keung L
ICHuizhouMarCom, Public Relations Manager at InterContinental Huizhou Resort, responded to this review

Dear guest, thank you for your stay with us at Intercontinental Huizhou Resort. We are very glad to know that our staffs helped in making your visit enjoyable. If you have any problem before you come to our hotel next time, you can call us for help. Thank you again for your support and we look forward to welcoming you... More 

Shanghai, China
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 23, 2014

I stayed in the hotel with my wife (she also wrote a review a few days ago) in the beginning of May. The hotel itself does not stand up to the standards that I am used in Intercontinental, the property looked old and not properly maintained. BUT (capital letters) the staff, even though most of them did not speak much... More 

Helpful?
Thank Javier C
ICHuizhouMarCom, PR Officer at InterContinental Huizhou Resort, responded to this review

Dear Javier, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Huizhou Resort. We are very glad to know that our staff and service helped in making your visit enjoyed. Your encouraging review will help us motivate service quality even further as we hope to exceed ever beyond guest expectations. Thanks... More 

Shanghai
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 20, 2014

My husband and I would like to thank the entire staff of Intercontinental Huizhou for the incredible time we had there, especially BELLA XU. She went above and beyond our wildest expectations in providing service for us. Without her wonderful service, our time would not have been as wonderful. The rest of the staff and the facilities were also amazing,... More 

Helpful?
Thank moez_SH
ICHuizhouMarCom, PR Officer at InterContinental Huizhou Resort, responded to this review

Dear guest, Thank you for your stay with us at InterContinental Huizhou Resort. We are pleased to know that our staff and service helped in making you visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again your feedback and support and we look forward to welcoming you... More 

Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 23, 2014

My boyfriend and I came for the hot spring and it did not fail us, it is tranquil and cosy. 5 hot spring pools situated at the top floor of the hotel, open air with gorgeous garden design. On the 2nd day when we came in the afternoon & were told the largest pool was being cleaned and will take... More 

Helpful?
Thank SylviaH0
ICHuizhouMarCom, PR Officer at InterContinental Huizhou Resort, responded to this review

Dear Sylvia, Thanks for your review and and your recent stay with us. Feedback like yours is very valuable to us and enable us to improving the quality of hotels to better meet the needs of our guests. We would like to take this oppotunity to apologize for any inconvenence our notice service may have caused you. We appreciate your... More 

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