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All 967 Dongguan hotels

Sheraton Dongguan Hotel

4.5 of 5 Hotel   |   S256 Provincial Highway, Guantai Section, Houjie Town, Dongguan 523962, China
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Sheraton Dongguan Hotel
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Ranked #9 of 967 Hotels in Dongguan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Roger T Worcester, Massachusetts
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643 reviews from our community

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    382
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Worcester, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I was very pleased with my stay at this Sheraton. Facilities were excellent as was the staff, very friendly, helpful and interested in seeing that everything was going well with my stay. My planned trip ended up being extended for work reasons and the hotel was able to accomodate me with no issues. My room was nice and I appreciate... More

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HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience at our hotel. We will be delighted to share your very positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and expectations of all of our guests. We look forward to welcoming you back... More

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

This is my first time that I would say that I am so disappointed with your service as the leading hotel.I stayed at Sheraton Dongguan hotel for 2 nights. I just cant believe that your hotel staffs couldnt understand English. I went to the bar with my friend to order cocktails and taste was very suck. Cant believe that just... More

Was this review helpful? Yes
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking the time to post your stay experience at our hotel. We appreciate your valuable feedback with the Renzo bar experience during your recent stay. I will be sure to share your feedback with the team. Please accept our sincere apologies for all the inconvenience caused. Thank you once again for your constructive comments. These will certainly... More

Huddersfield
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 26, 2014

This is a nice hotel for business travellers which offers a great lobby for evening dining and drinks with a band that plays frequently too. Food is good and service is also good. Will return in September

Was this review helpful? Yes
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience at our hotel. We will be delighted to share your very positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We look forward to welcoming you back in the... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed May 7, 2014

This hotel has gone way down and really shouldn't be a part of Sheraton let alone any starwood property. Hotel management is awful. Rooms are outdated and dirty. Food is terrible and over priced. $35 for a hamburger--this is the Sheraton in Dongguan not the Four Seasons in NY. Don't use anything other than American Express to pay for the... More

Was this review helpful? Yes 10
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking the time to provide us the feedback of your recent stay. It is through continuous feedback, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We have noticed that you indicated a less than expected stay experience. We are very concerned that there are... More

Florianopolis, SC
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 26, 2014

The city is not so beautifull but if you go Dongguan on work this is the best place to stay. The western restaurants are really good and the service from the staff try to provide you the vest support if you have any kind of problem.

Was this review helpful? Yes
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very positive feedback with the team. These will... More

San Pedro Garza Garcia, Mexico
Top Contributor
50 reviews 50 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 10, 2014

I spent there 2 nights and it really was better than expected. In a city not so touristic as Dongguan, you at least want a good place to stay, this is the best option. The shower door lets the water spill.

Was this review helpful? Yes
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very positive feedback with the team. These will... More

Jakarta
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 21, 2014

Stayed here again for business trip. What i like it here is the surrounding people inside the hotel,many foreign business clientele thus not noisy like the regal palace. I stay in club room like last time and the level of cleanliness still good. Service still good like last time Breakfast quality is improved from 5 months ago However,I saw little... More

Was this review helpful? Yes 1
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your returned stay experience at our hotel. It is through continuous feedback, from repeated guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very positive feedback with the team.... More

GD
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2014

Actually it's years ago(maybe it has been redecorated..) nice place .....good location for HouJie Business.. though bathroom not big... what impressed me is the food,breakfast quite delicious,and the dinner in a private room with private cook is quite excellent..

Was this review helpful? Yes 1
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience at our hotel. We will be delighted to share your very positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will certainly convey your appreciation to our cuisine... More

Helsinki, Finland
Top Contributor
56 reviews 56 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 31, 2013

How do you rate a hotel that offers everything in terms of quality and customer service, and you still have the strange feeling of unhappiness. The draft in the lobby was a real killer and the music band playing in the Lobby Lounge had little sense of volume control. I survived, and if it had been summer, I could and... More

Was this review helpful? Yes
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking the time to post your stay experience at our hotel. I will be sure to share your feedback with the team. We will take note of your mixed stay experience with regards to the lobby draft and the band noise which you have observed during your stay. Thank you once again for your constructive comments. These... More

Lisburn, United Kingdom
Top Contributor
55 reviews 55 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 30, 2013

Having stayed at mission hills, good view etc etc this hotel is perfect for people doing business in this area. Great Italian food, good rooms and staff speak good English. Will be back for definite in feb , for a change not dreading going down to dinner !!!!

Was this review helpful? Yes
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience at our hotel. We will be delighted to share your very positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will certainly convey your appreciation to our cuisine... More

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Additional Information about Sheraton Dongguan Hotel

Address: S256 Provincial Highway, Guantai Section, Houjie Town, Dongguan 523962, China
Location: China > Guangdong > Dongguan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Dongguan Hotel 4.5*
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Also Known As:
Sheraton Dongguan
Dongguan Sheraton

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