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All 1,097 Xiamen hotels

The Westin Xiamen

4.5 of 5 Hotel   |   No.398 Xianyue Road, Siming District, Xiamen 361012, China
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Ranked #2 of 1,097 Hotels in Xiamen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
AKR_58 Massachusetts
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161 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Massachusetts
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my 3 rd time to this Westin property in Xiamen. As usual we had a wonderful stay. Rooms are large and very well kept. My husband is here for business and I am usually on my own all day. This year my adult son joined us. I wanted to take him to some of the popular local attractions.... More

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Senior Contributor
22 reviews 22 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for business, and did not have any specific expectations, however, on arrival, was consistently delighted! Staff was courteous and attentive. My room, a non-smoking King on the 21st floor was perfect. Extremely well laid out with an enormous and beautiful bathroom. No detail missed. Electronic window shades kept the heat out, but allowed for a great view of Xiamen... More

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Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We would like to thank you for taking the time to give us feedback with regards to your stay at The Westin Xiamen. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. At Westin it is our aim to... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Recently I have stayed at the Westin Xiamen for an extended period. The Guest Experience staff took every effort to make us feel at home. Jaoa, Penny and June did their best to make our stay comfortable.

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We are glad that you had a wonderful stay with us. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We... More

Hong Kong, China
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 5 nights on SPG level. Premier room was clean, very large, with king-sized bed, extra-long desk, chaise, windows with electrically operated drapes uncovering canal & road view. Several conveniently-located universal electrical outlets. Internet speed was average. Minibar/refrigerator had very little space to add anything else & was not cold. Large bathroom with rain shower, soaking tub, separate toilet compartment.... More

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Westin X, General Manager at The Westin Xiamen, responded to this review
Google Translation

尊敬的客人,您好! 感谢您的好评。很高... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 17, 2014

This is another great property by Westin in China - Again a nice new hotel with great comforts. the only negative about this hotel is the staff is very new and not very flexible, and tend to ignore customers. And the Q bar has this great outside area which seem to be ignore, doesn't seem very 5 start to me... More

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Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you very much for your precious comments. We regret to hear about your experience during your recent stay, and we would like to offer our sincere apology for any inconvenience caused. We have shared your comments with our team. We’ll certainly work on the improvement, and conduct more training to our associates. In fact, we would like... More

Shanghai, China
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 28, 2014

I must say it looks a way more fancy, modern on the webpage. We’ve booked a Executive Suite as we’ve been a bit mislead by their webpage, which shows a nice bathtub at the window with a view for that room type. Ours hadn’t one there, as my girlfriend asked for it, they checked all available suites but non of... More

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank your very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Westin Xiamen, and we would like to offer our sincere apology for the inconvenience caused. We have already reflected your comments to related departments, and will certainly work on... More

Senior Contributor
24 reviews 24 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 23, 2014

Stay for a night for my business trip to Xiamen. Reception is very professional. Front office staffs are very friendly and helpful. Hotel room and the toilet is clean and well kept. Location is great, walking distance to mall, library, restaurants etc. It takes less than 30 minutes to reach airport for my next destination. I will definitely come back... More

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing the Westin Xiamen. We appreciate your positive comments very much. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our... More

Hangzhou, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

The hotel can be described with the word amazing. The location is pretty good,and the room is fantastic.I am a Starwood platinum member and got an upgrad to the suite.the room is fabulous. And the people in th hotel is really nice ever since the first day I arrive. Will go back with my 2 year old daughter next time,again,soon!

Was this review helpful? Yes 1
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing the Westin Xiamen. We appreciate your positive comments very much. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our... More

San Diego, California
1 review
5 of 5 stars Reviewed August 9, 2014

I travel to Xiamen often for work and the Westin Xiamen had become my go to hotel to stay during my visit. From the second you walk through the doors Sunny's team takes amazon care of their guests ensuring you have a wonderful stay and experience during your stay. The team truly goes above and beyond. The rooms are gorgeous,... More

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing the Westin Xiamen. We are glad that you had a wonderful stay with us. Ms. Sunny is a truly one of the best Guest Experience Officer that we have.We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. At Westin it is... More

Hong Kong, China
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 6, 2014

We booked for a non smoking room but it was obvious that the last guest who used the room had been chain smoking inside the room. The GM very kindly changed our room and gave us a room on a high floor with a beautiful view. Breakfast was a big disappointment. We were down at 8.30am but the cold cuts... More

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Ms. Irene, Thank you very much for your precious comments. We regret to hear about your experience during your recent stay, and we would like to offer our sincere apology for the inconvenience caused. We know that service attitude and manners are very essential in creating a wonderful stay for our guests, and we already reflected the problems to... More

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Additional Information about The Westin Xiamen

Address: No.398 Xianyue Road, Siming District, Xiamen 361012, China
Phone Number:
Location: China > Fujian > Xiamen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Xiamen 4.5*
Number of rooms: 300
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