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The Westin Xiamen

#1 of 1,102 Hotels in Xiamen
Certificate of Excellence
4.5 of 5
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No.398 Xianyue Road, Siming District, Xiamen 361012, China
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The Westin Xiamen
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Ranked #1 of 1,102 Hotels in Xiamen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
1947245 Amsterdam, The Netherlands
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197 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Chinese (Simplified) first
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Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel regularly since it first opened and apart from a few teething problems in the first weeks the experience has been excellent. The Guest Experience team are exceptional and always make visitors welcome and the Club Lounge team always have a friendly welcome. I have stayed in many Starwood hotels and this one continually rates... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We appreciate your always support and recognition since hotel's opening. It really encourage us to work harder to make sure we maintain the same level of service in hotel. At Westin, it is our aim to make sure our guests leave feeling better than... More 

China
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed March 20, 2015

This Hotel is quite new in Xiamen but is one of the best, wonderful people and service, Gluka the Italian Chef and Joao the Portuguese Manager are awesome !!! Very very nice.! Good location, nice atmosphere, good restaurant , nice bar.

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank your for choosing The Westin Xiamen. We appreciate your positive comments very much. Thanks for your recognition to our services provided by Mr. Joao Jeremias. He is one of our best guest service associates, and as the Assistant Front Office Manager, he always leads the team to provide the professional and excellent service to our guest. We... More 

Holzkirchen, Germany
Top Contributor
83 reviews 83 reviews
39 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 16, 2015

amazing hotel, great service, very nice breakfast. The executive floor on 40th is spectacular, too, whereas offering could be extended. The internet is more stable and speedy than compared to most hotels I stayed in Shanghai or Beijing.

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing... More 

Shanghai, China
Top Contributor
66 reviews 66 reviews
27 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed March 10, 2015

Located in Shekou directly at the ferry station connecting to Hongkong intl airport. From Shenzhen airport 20min by taxi. Metro line 2 is 500m away. Very modern hotel with friendly attentive staff. Comfortable and clean rooms with modern facilities. The immediate neighbourhood is still partly under construction. This hotel is absolutely recommendable.

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Greeting from The Westin Xiamen. Thank you for positive comments to The Westin Shenzhen Nanshan. It's absolutely a good choice for your stay in Shenzhen. And also managed by Westin, The Westin Xiamen will be a great choice for your Xiamen trip as well. The Westin Xiamen is located in the Wu Yi Plaze, an ultra-modern complex that... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2015

Overall, this is one of the best operated hotel in China. The staffs are very nice and professional. The Qbar are staffed with superior Manager (Alex) and a superb team of staff. You should stop by for a night cap. Other than the dumb local law sometimes to check every guest before they go into the elevator, the hotel itself... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We are glad that you are satisfied with our service. Thanks for your recognition to the service provided by Qba Manager Ms. Alex Yu and her team. Qba is a vibrant hotspot for social dining, combining signature Latin flavors with a fusion of dishes... More 

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 16, 2015

Westin has always maintained its service. We stayed in the executive level at 37 F with an excellent view of the city. The hotel situated in a newly developed territory and it is not close to the tourist spots at all. However it is close to highway and airport and if you are planning to go to nearby regions, this... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. The Westin Xiamen is located in the Wu Yi Plaza, an ultra-modern complex that combines arts, sports, retail, and entertainment under one... More 

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2015

Nice rooms, everyone works, very clean and well maintained. The staff was warm and friendly at check in and various times I had question. The concierge helped me find what I needed. Everything you would expect from a top western hotel in China. That include the over the top buffet that isn't as good as it looks and typically best... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Mr. Jason, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We appreciate your recognition to our hotel and staffs, it really encourages us to maintain and develop our products and services. No matter what you’re craving—a quick bite to eat or a multi-course culinary odyssey—you’ll find it at The Westin Xiamen. Our restaurants... More 

Spring Park, Minnesota
Top Contributor
59 reviews 59 reviews
45 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 8, 2015

Room as we expect for the most Bed a little disappointing..changed to a Chinese version of the Heavenly bed...much harder than usual Huge TV Must be one of the few hotels in China where WiFi is not free; they charge 50rmb for slow wifi and 80 for fast...hey Westin get with the program..let's change with the times :) Quiet rooms... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Westin Xiamen, and we would like to offer our sincere apology for the inconvenience. Heavenly Bed is designed to promote superior slumber – from the crisp, white, 250–thread count... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2015

My company sends employees to Xiamen regularly and we always stay at the Westin. Personally this was my first trip. I was there for 3 weeks working with a customer near the airport. First a quick description of Xiamen. The city is a nearly circular island half-bisected by a large river/lake with a park around it. Picture it as the... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Mr. Michael, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Thanks for your interesting comments to Xiamen city. The Westin Xiamen is located in the Wu Yi Plaza, an ultra-modern complex... More 

Warsaw, Poland
Top Contributor
111 reviews 111 reviews
35 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed January 25, 2015

I was attending an expo in Xiamen and our Chinese partner booked me a night here. I did not know what to expect, as there are different Westins and especially in the US, you never know what you will get. I have to stay, I was very positively surprised. This is a brand new Westin with everything being spot on... More 

Was this review helpful? Yes
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. Opened in middle 2012, The Westin Xiamen is defined by modern design, instinctive service and a rejuvenating atmosphere as the West brand delivers. Thank you for your recognition to our hotel, it really encourages us to maintain and develop our products and services. Zen5es... More 

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