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All 1,054 Xiamen hotels

The Westin Xiamen

4.5 of 5 Hotel   |   No.398 Xianyue Road, Siming District, Xiamen 361012, China
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Ranked #3 of 1,054 hotels in Xiamen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Min Z Hangzhou, China
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146 people have reviewed this hotel

Traveler rating
    89
    45
    7
    4
    1
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76
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Hangzhou, China
1 review
5 of 5 stars Reviewed 1 week ago

The hotel can be described with the word amazing. The location is pretty good,and the room is fantastic.I am a Starwood platinum member and got an upgrad to the suite.the room is fabulous. And the people in th hotel is really nice ever since the first day I arrive. Will go back with my 2 year old daughter next time,again,soon!

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing the Westin Xiamen. We appreciate your positive comments very much. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our... More

San Diego, California
1 review
5 of 5 stars Reviewed 1 week ago

I travel to Xiamen often for work and the Westin Xiamen had become my go to hotel to stay during my visit. From the second you walk through the doors Sunny's team takes amazon care of their guests ensuring you have a wonderful stay and experience during your stay. The team truly goes above and beyond. The rooms are gorgeous,... More

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing the Westin Xiamen. We are glad that you had a wonderful stay with us. Ms. Sunny is a truly one of the best Guest Experience Officer that we have.We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. At Westin it is... More

Hong Kong, China
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked for a non smoking room but it was obvious that the last guest who used the room had been chain smoking inside the room. The GM very kindly changed our room and gave us a room on a high floor with a beautiful view. Breakfast was a big disappointment. We were down at 8.30am but the cold cuts... More

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Ms. Irene, Thank you very much for your precious comments. We regret to hear about your experience during your recent stay, and we would like to offer our sincere apology for the inconvenience caused. We know that service attitude and manners are very essential in creating a wonderful stay for our guests, and we already reflected the problems to... More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This is my first review on tripadvisor!!! I wrote this to complain my disappointment of the hotel, I have possibly been travelling to half of the major cities in China, staying in different 4-5 stars hotels local brand or foreign brands. the price they charge, the brand they carried just do not live up to the expectation of the price... More

Was this review helpful? Yes 1
Westin X, Manager at The Westin Xiamen, responded to this review

Dear Guest, I would like to thank you for taking the time to give us feedback with regards to your recent stay at The Westin Xiamen. It was with great regret that your experience with us was not that pleasant. We are taking your feedback to heart and already working on the service improvement. We will conduct more training, including... More

Hong Kong, null, Hong Kong
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at westin xiamen last month,I recommend this hotel. Great atmosphere, personalised and professional check in. The rooms are great, modern and super clean. A great and needed stay after a rough trip in china.

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing the Westin Xiamen. We appreciate your positive comments very much. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our... More

Bjaeverskov, Denmark
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Only stayed there for 2 nights, the arranged pick-up from the airport worked perfect and the check-in were quick. Room were perfect and spacious, climate control worked perfect and there were enough free water in the room. Only problem were the speed of the internet it is slow slow slow but other than that the hotel fit my requirements.

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, we appreciate your comments very much for wireless services. At Westin, our aim is to take care of our guests and hope that they feel better than when they arrived. I hope you feel refreshed from your stay. At the same time, please kindly accept our apology for unstable wireless, your patience is very much appreciated and we... More

Penang Island, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was there in September last year. My stay there was so comfortable I didn't want to leave! The bed was extremely comfortable, having the Westin brand bed. I love that the sound system actually extends to the bathroom. The breakfast was delicious. The customer service was very good as well. All in all, I love my stay there.

Was this review helpful? Yes 1
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you very much for your positive comments and constant support. We are glad that you are satisfied with our facilities and service. The Heavenly Bed® is a Westin signature product dedicated to provide a good night of sleep for every guest. Every detail of the Heavenly Bed is designed to promote superior slumber – from the crisp,... More

Xiamen, China
Contributor
18 reviews 18 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great hotel and only 15 minutes from the Airport. Rooms are spacious and what you would expect from SPG, Western TV stations, coffee maker, and bathroom essentials provided. Good breakfast and the evening buffet was good, if not a little expensive at RMB300 All in all a good/great hotel

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you very much for your feedback. We are glad that our associate have provided to you a good experience with instinctive service. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. At Westin it is our aim to make sure our guests leave feeling better... More

Madrid, Spain
Contributor
20 reviews 20 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Here for business and leisure on a 4 days trip, including a weekend with my partner. I booked a "late check out" rate At check in I asked for late checkout, first was told it was not possible, ten they offered 4pm, then retreated to 2 pm then again it was 3 pm. Wifi in room 3006 is very poor.... More

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Mr. Pasquale, Thank your very much for your precious comments. We regret to hear about your experience during your stay, and we would like to offer our sincere apology for the inconvenience caused. We have already reflected your comments to related departments, and will certainly work on better management and improvement. We will definitely enhance English training for all... More

Kansas City, Missouri
1 review
5 of 5 stars Reviewed July 15, 2014

This the best choice if you want to have a nice trip in xiamen. I have been there so many time in past two years. Melinda, June, Anna, Angela and other staffs in WEC always gave us outstanding experience.

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you very much for your feedback. We are glad that our associate have provided to you a good experience with instinctive service. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. At Westin it is our aim to make sure our guests leave feeling better... More

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Additional Information about The Westin Xiamen

Address: No.398 Xianyue Road, Siming District, Xiamen 361012, China
Phone Number:
Location: China > Fujian > Xiamen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Xiamen 4.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Xiamen #1 Spa Hotel in Xiamen #3 Luxury Hotel in Xiamen #5 Romantic Hotel in Xiamen #74 Best Value Hotel in Xiamen
Hotel Class
Number of rooms
300

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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