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The Westin Xiamen

#1 of 1,116 Hotels in Xiamen
Certificate of Excellence
4.5 of 5
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No.398 Xianyue Road, Siming District, Xiamen 361012, China
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The Westin Xiamen
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Ranked #1 of 1,116 Hotels in Xiamen
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Michael G
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223 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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    (51)
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    (43)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Great hotel. Spacious finely appointed rooms with beautiful view of the city. Attended by a very friendly staff. Location is accessible to several walking trails and parks. Fine buffet breakfast easily comparable to any I have expierenced in the Far East.

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Hong Kong, China
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for two nights. The hardware was all good - a quite new hotel with big and clean rooms, very comfortable bed, separate bath and showers, electric controlled blinds and so on. Sure guests would have a good night's sleep here. Problem mainly lies with staff and service. To be fair this is a quite common issue with some... More 

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London, United Kingdom
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I read such great reviews but this in my experience is not a top hotel . I waited too long to check in and too many questions, and `I dont like looking at the top of someones head while they talk to me . The room stank of smoke, but I tolerated it , the food is low quality for... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you very much for your precious comments. We regret to hear about your experience during your recent stay, and we would like to offer our sincere apology for any inconvenience caused. We have already reflected your comments to related departments, and will certainly work on better management and improvement. We are sure there will be a big... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed there for one night. When we first checked in, the reception was very nice, but the room we were offered was not too nice, it smelled a bit. Though they offered us another room after, which was good. Breakfast was a lot of variety but the quality is two to three stars. Complaints: when we were trying to get... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen, and taking time out to review us. We are delighted to hear your recognition to our Westin WORKOUT. Located on the 4th floor, the Westin WORKOUT fitness studio helps you keep the focus on fitness during your stay. Tone up core muscle groups with strenght machines and free weights, or power... More 

London, United Kingdom
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 15, 2015

Stayed for 2 nights in business. Located fairly close to the airport and about 15 mins away from the city centre. Location-wise is excellent. The serivce level is excellent with sincere help wherever I went. Impressive to see the female staff greeting outdoor/by the Entrance when just arrived. The breakfast has plenty to choose and has quality in it. The... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We are glad that you are satisfied with every aspect of your recent stay. Towering above the city, our hotel building is the tallest in the area and landmark in Xiamen city. And it's great to hear that you like our Westin Executive Lounge... More 

Fort Myers, Florida
Level Contributor
116 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 14, 2015

I was a little disappointed with this property. I have stayed at many Westins and other Starwood properties and this one is good but not at the top. Being platinum with Starwood, I checked in and normally do not have to ask for upgrade or other platinum amenities but I did here. I was not offered Platinum gift. I did... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen, and taking time out to review us. We are regretted to hear that we didn’t meet your expectation during your recent stay. As a SPG platinum member, you may receive a room upgrade as the member’s benefit which is subject availability and certain eligibility requirements. I suggest you to use the... More 

Melbourne, Australia
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 7, 2015

Hotel is full of class. Beautiful rooms, great executive club, sensational restaurant, fantastic service and mostly English speaking service staff. Bed is probably best bed at a Westin that I've slept in. I could pick on things but what's the point. The hotels intent is to provide a fantastic experience and they do it. SPG platinum members won't be disappointed.... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We are glad that you are satisfied with our service. Thanks for your recognition to our guest room, westin executive club and hotel facility, We will work hard to make sure we maintain the same level of service in the hotel. Our signature Westin... More 

Singapore, Singapore
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 2, 2015

The Westin Xiamen is only two and half years old. It was recommended by my China business associate. Location-wise the hotel is a convenient 20 to 30 minutes ride to the airport. Unfortunately, it is not situated along the waterfront (riviera), so it has a disadvantage from other 5-star hotels, like Swissotel and Hotel Indigo, losing out on allowing its... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We are very sorry to know that we did not meet your expectations, and we do thank you for your valued feedback. The Westin Xiamen is located in the Wu Yi Plaza, an ultra-modern complex that combines arts, sports, retail, and entertainment under one roof. Towering above the city, the hotel... More 

Hong Kong, China
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 26, 2015

We booked a club room as there was a promotion and it was only $20 more than a normal room. The room itself was fantastic. It was a corner room and was large, very nice design and with lovely floor-to-ceiling windows all the way around. The bathroom was very snazzy with a heated floor and the big bath was nice.... More 

Was this review helpful? Yes 1
Westin X, Guest Experience Ream at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. Thanks to your recognition to our hotel. The Westin Xiamen is located in the Wu Yi Plaza, an ultra-modern complex that combines arts, sports, retail, and entertainment under one roof. Towering above the city, the hotel offering guests direct access to the central business... More 

Central Texas
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 26, 2015

This hotel was great. A modest (less than 30-minute) ride by taxi from the airport, with fast elevators, and beautiful window views of the city. The breakfast included with my room rate was fantastic and seemed like it had endless choices. The room was very spacious and felt very new. The Starbucks coffee bar and the food in the lobby... More 

Was this review helpful? Yes
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. Our guest rooms and suites are designed to let you be at your best. Enjoy modern comforts, state-of-the-art technology, and uplifting views of the lake, mountains, or city. Our signature Westin Heavenly® Bed is the perfect end to your day. Thanks for your recognition... More 

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