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All 1,102 Xiamen hotels

The Westin Xiamen

4.5 of 5 Hotel   |   No.398 Xianyue Road, Siming District, Xiamen 361012, China
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Ranked #1 of 1,102 Hotels in Xiamen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Jj6969
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191 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Overall, this is one of the best operated hotel in China. The staffs are very nice and professional. The Qbar are staffed with superior Manager (Alex) and a superb team of staff. You should stop by for a night cap. Other than the dumb local law sometimes to check every guest before they go into the elevator, the hotel itself... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We are glad that you are satisfied with our service. Thanks for your recognition to the service provided by Qba Manager Ms. Alex Yu and her team. Qba is a vibrant hotspot for social dining, combining signature Latin flavors with a fusion of dishes... More 

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Westin has always maintained its service. We stayed in the executive level at 37 F with an excellent view of the city. The hotel situated in a newly developed territory and it is not close to the tourist spots at all. However it is close to highway and airport and if you are planning to go to nearby regions, this... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. The Westin Xiamen is located in the Wu Yi Plaza, an ultra-modern complex that combines arts, sports, retail, and entertainment under one... More 

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice rooms, everyone works, very clean and well maintained. The staff was warm and friendly at check in and various times I had question. The concierge helped me find what I needed. Everything you would expect from a top western hotel in China. That include the over the top buffet that isn't as good as it looks and typically best... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Mr. Jason, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We appreciate your recognition to our hotel and staffs, it really encourages us to maintain and develop our products and services. No matter what you’re craving—a quick bite to eat or a multi-course culinary odyssey—you’ll find it at The Westin Xiamen. Our restaurants... More 

Spring Park, Minnesota
Top Contributor
51 reviews 51 reviews
40 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room as we expect for the most Bed a little disappointing..changed to a Chinese version of the Heavenly bed...much harder than usual Huge TV Must be one of the few hotels in China where WiFi is not free; they charge 50rmb for slow wifi and 80 for fast...hey Westin get with the program..let's change with the times :) Quiet rooms... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Westin Xiamen, and we would like to offer our sincere apology for the inconvenience. Heavenly Bed is designed to promote superior slumber – from the crisp, white, 250–thread count... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My company sends employees to Xiamen regularly and we always stay at the Westin. Personally this was my first trip. I was there for 3 weeks working with a customer near the airport. First a quick description of Xiamen. The city is a nearly circular island half-bisected by a large river/lake with a park around it. Picture it as the... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Mr. Michael, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Thanks for your interesting comments to Xiamen city. The Westin Xiamen is located in the Wu Yi Plaza, an ultra-modern complex... More 

Warsaw, Poland
Top Contributor
111 reviews 111 reviews
35 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed January 25, 2015

I was attending an expo in Xiamen and our Chinese partner booked me a night here. I did not know what to expect, as there are different Westins and especially in the US, you never know what you will get. I have to stay, I was very positively surprised. This is a brand new Westin with everything being spot on... More 

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Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. Opened in middle 2012, The Westin Xiamen is defined by modern design, instinctive service and a rejuvenating atmosphere as the West brand delivers. Thank you for your recognition to our hotel, it really encourages us to maintain and develop our products and services. Zen5es... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 23, 2015

I came to Xiamen after a terrible experience with a bad hotel/serviced apartment in Shanghai. And to arrive at this hotel in the middle of the night after a delayed flight was pure bliss. Just walking into the lobby made me forget all about the day before. It is one of the prettiest lobbies I have seen and the carpets... More 

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Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. Our signature Westin Heavenly® Bed promises a superior slumber each night, Sink into the Westin Heavenly® Bed and be enveloped in layers of down cushioning, 250-thread count sheets, five plush pillows and our exclusive pillow-top mattress. We appreciate your recognition and we will work... More 

West Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2015

I didn't stay at the hotel but was invited to a business dinner at the Chinese restaurant. There were only a few tables in the dining room, the atmosphere is intimate and comfortable. Although the staff doesn't speak fluent english, but they are polite and attentive. Food is nice and not too spicy which is what I like. In overall... More 

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for your positive comments. We appreciate your recognition to The Westin Xiamen especially the Zen5es Restaurant, which features new-look Cantonese fare and a range of Chinese dishes prepared using authentic methods. And it’s worth mentions, besides Zen5es, the other 4 restaurants here offer virtually every type of cuisine and entertainment options for you to explore. At... More 

Perth, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 15, 2015

Stayed here on business and although location and size of room were all good. Maintenance and cleanliness of the bathroom needs looking at, see pictures, a hair band that was between the vanity and the mirror had obviously been there a while unnoticed and the maintenance in the bathroom leaves a lot to be desired, see pictures. Good fitness centre... More 

Was this review helpful? Yes
Westin X, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you very much for your precious comments. We regret to hear about your experience during your recent stay, and we would like to offer our sincere apology for the inconvenience caused. We have reflected your comments to related departments, and will certainly work on better management and improvement. We sincerely hope that The Westin Xiamen could be... More 

Boca Raton, Florida
Top Contributor
162 reviews 162 reviews
65 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed January 13, 2015

First time at the Westin Xiamen and I really loved it. The room was fantastic - very spacious and wonderful view of the lake, city and mountains. The Club lounge was one of the best I have seen and breakfast was great. The bed was soft and very comfortable - not easy to find in China where beds are usually... More 

Was this review helpful? Yes
Marcom W, General Manager at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We are glad that you are satisfied with our service.We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. At Westin it is our aim to make sure our guests leave feeling... More 

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Additional Information about The Westin Xiamen

Address: No.398 Xianyue Road, Siming District, Xiamen 361012, China
Phone Number:
Location: China > Fujian > Xiamen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Xiamen 4.5*
Number of rooms: 300
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Hotel Style:
#1 Luxury Hotel in Xiamen
#1 Business Hotel in Xiamen
#1 Spa Hotel in Xiamen
#59 Best Value Hotel in Xiamen

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