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Hotel Nikko Xiamen

#22 of 1,104 Hotels in Xiamen
Certificate of Excellence
No.199 Wenxing East Road, Xiamen 361008, China
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Hotel Nikko Xiamen
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Ranked #22 of 1,104 Hotels in Xiamen
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
GlobalPassion Suzhou, China
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80 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Suzhou, China
Top Contributor
183 reviews 183 reviews
90 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

What an excellent place in so many ways. From the greeting at the door, to the lobby presence...this place is outstanding. Spectacular sitting areas, and fountains with tropical-like landscaping. A feast for the eyes everywhere you look! The staff does need help with English. although its obvious that this caters to Japanese tourists. The room was well designed, with a... More 

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Xiamen, China
Contributor
13 reviews 13 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Nikko in December 2014 and again in January 2015. Only issue was the pool was closed for maintenance and the wonderful staff at the Nikko upgraded us to a superior room as compensation. We loved the location, great staff, we ate at all the restaurants and the Japanese chef is fantastic. Rooms are large, views great,... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2015

This hotel has very good facilities and the rooms are very comfortable. It's ideally placed if you need to be in the eastern part of the city near the exhibition centre, rather than the city centre. It's 10 minutes walk from the esplanade along the shore. The pool is good. My one criticism is that very few of the staff... More 

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NikkoXiamen, General Manager at Hotel Nikko Xiamen, responded to this review

Dear 28Elwyn, Thank you for your feedback and for choosing Hotel Nikko Xiamen as your home in Xiamen. We have taken note of your feedback which will definitely help us on future plans for training. We look forward to welcoming you back very soon! Best regards! General Manager Hotel Nikko Xiamen More 

Portland, Oregon
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 20, 2015

The rooms are ample and big. The furnishings are modern and clean design. I like the pale color neutrals which make the rooms seem light and airy. The bed and linens are soft to touch and very comfortable. I had a distant view of the water being on a high floor which was beautiful at sunrise. While there is a... More 

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NikkoXiamen, General Manager at Hotel Nikko Xiamen, responded to this review

Dear Read W, I am delighted that you had enjoyed the stay and more importantly the friendly service and beautiful sea view in which we take great pride in delivering to our guests. Watching the mesmerizing sunrise view from the guest room while having the bath in the water sounds like a great way to enjoy the stay! Thank you... More 

Nanjing, China
1 review
5 of 5 stars Reviewed November 23, 2014

I have stayed at this hotel for more than 1 month. It's really a great hotel and valuable. The staff are very nice, they greeted me and called my name every time. First, the price was reasonable. Compared to other hotels in the city center, it was cheap. Second, the room was big with beautiful sea view. The wash room... More 

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NikkoXiamen, General Manager at Hotel Nikko Xiamen, responded to this review

Dear E A, Greetings. Thank you for choosing us for your visit to Xiamen and sharing your experience on TripAdvisor! We are glad you enjoyed the comfort and service of our hotel. We hope to welcome you back to enjoy our services again in the near future. Regards! General Manager Hotel Nikko Xiamen More 

Hong Kong, China
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 17, 2014

I must admit that the "average" rating is made on the basis of "international standard". In the context of China, the hotel can be rated "very good". Nevertheless, this is Nikko group and I had great expectation to the service and details. Let's talk about the good things first. It is a value for money choice for a 5-start hotel... More 

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NikkoXiamen, General Manager at Hotel Nikko Xiamen, responded to this review

Dear Michaelchs, Greetings. Thank you for taking the time to share your feedback. Thank you very much for the comments on the soap, light, rainforest and other facilities, I have already let housekeeping and engineering department check all the rooms, they will do the maintenance immediately. In regards of the WIFI, we contact China Telecom, they will check the signal... More 

Cedar Park, Texas
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 11, 2014

Well its a nice hotel as all Nikko's tend to be. Since this was my first trip to Xiamen I have nothing to compare it to. Room was a very good size and well appointed. Loved the bathroom and the shower was nice but impossible to turn on the shower without getting drenched. Bed was comfortable. The room is a... More 

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Eiji A, General Manager at Hotel Nikko Xiamen, responded to this review

Dear TJ M, Thank you for choosing us and for sharing your experience on TripAdvisor! We are so glad that you enjoyed our bar and amentities. It is our aim to create an environment of warmth and hospitality for each of our guest. I like your funny note, it seemed that you are amazed by the washlet. We are always... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 28, 2014

Stayed here 2 weeks, really should have moved earlier. Staff speak no or little English and are rude/incompentent. Food in restaurant undercooked and if you want to take a sauna try to do it when people aren't smoking in the changing rooms... but good luck with that. Seriously, stay elsewhere. Worst hotel I've ever been to.

Was this review helpful? Yes 1
Eiji A, General Manager at Hotel Nikko Xiamen, responded to this review

Dear Greg W, Thank you very much for staying in Hotel Nikko Xiamen. We greatly appreciate you taking the time to bring this matter to our attention. We are very sorry for any inconvenience and unpleasant you may have experienced during your stay. We do apologize for these unpleasant experiences caused and we will strengthen our training system from now... More 

Top Contributor
65 reviews 65 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 12, 2014

Conveniently located hotel about 30 minutes from the airport and close to the beach. Don't expect a nightlife neither in the hotel or close by. Large spacious rooms, I especially liked the one with sea view. Typically recommendable for buisness travellers.

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Eiji A, General Manager at Hotel Nikko Xiamen, responded to this review

Dear Peter B, Greetings from Hotel Nikko Xiamen. Thank you for taking the time to share your experience. We are grateful for your encouraging comments. Pleasure to see that you enjoyed our guestroom. Noted your comments on the nightlife. Hotel located close Xiamen Conference Center which is the new commercial and financial center in Xiamen. It's convenient for the business... More 

shanghai
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 16, 2013

We stayed in this hotel during a short vacation. The property is nice, but service needs improvement , definitely a hotel that caters more to Chinese crowds than Westerners. Restaurants are just OK , although breakfast buffet also needs improvements, I would recommend to choose the breakfast included option because there are no options within reasonable walking distance. Location is... More 

Was this review helpful? Yes 1
Emily C, Manager at Hotel Nikko Xiamen, responded to this review

Dear Cris J, Thank you for your suggestion, we are so appreciate that you chose our hotel when you stayed in Xiamen. I'm sorry about our service and breakfast did't make you satisfied. I will pass your suggestion to related departmenta and let them do more training to their staff. Our hotel is a typical MICE hotel due to the... More 

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