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Swiss International Hotel Xiamen

#2 of 1,114 Hotels in Xiamen
Certificate of Excellence
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No.12 Lujiang Avenue, Siming District, Xiamen 361001, China
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Swiss International Hotel Xiamen
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722 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
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    (722)
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    (188)
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Quanzhou, China
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

Not the newest hotel although in perfect shape, not the best kitchen but I ate perfect. But what sets this hotel apart from the others is the service. You need the General Manager? You get him and he personally takes care. Its a Swiss guy who really know the content of the word service. I have a lot of guests... More 

Was this review helpful? Yes
Roger M, General Manager at Swiss International Hotel Xiamen, responded to this review

Dear Alex G, Thousand thanks for your lovely review and for the flowers to the Manager :) Much appreciated. The saying goes, "a manager is only as good as his team"... but we are happy to know that we have a very talented and passionate team that is working hard to achieve a great customer experience and hopefully exceeding guest... More 

Yiwu, China
1 review
5 of 5 stars Reviewed 1 week ago

We absolutely love the Swiss International in Xiamen because it never fails us. From the moment we enter the beautifully scented hotel we begin our "wow" experience. The rooms are beautifully designed and super comfortable, not to mention the view of Gulangyu Island. (Make sure you get a higher floor). We always enjoy their dinner buffet or A la carte... More 

Was this review helpful? Yes
Roger M, General Manager at Swiss International Hotel Xiamen, responded to this review

Dear lizzy1990, Thank you very much for your lovely review, we are indeed excited to know that you have enjoyed your stay in our hotel. This gives us additional motivation to continue focussing on "memorable guest experiences" for our guests, which will remain our utmost aim as a host. We hope to have the pleasure to welcome you back, should... More 

New York City, New York
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 374 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It pains me to give this hotel such a poor rating, because I genuinely like it and enjoyed my stay there. The staff is friendly, helpful and enthusiastic. The room was well-appointed, the wi-fi was just fine, and the view of Gulangyu was delightful. However, the restaurant is truly terrible. The breakfast is unappealing and there wasn't any variety from... More 

Was this review helpful? Yes
Roger M, General Manager at Swiss International Hotel Xiamen, responded to this review

Dear Li Ming De, Thank you for the honest review, that puts us back into reality. I can certainly comprehend your experience, which is indeed less then anybody should have to experience. In the last few months we had taken steps to revamp the F&B product, and in fact a new Executive Chef and Sous Chef just started a week... More 

Lafayette Hill, Pennsylvania, United States
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 25, 2015

I would say the location, facility and rooms were really nice. However, the service and restaurant were rather poor... Are ally nice hotel - nice facility. Really nice comfortable room. Nice bed, good internet. Large bathroom. However, I would say that the overall service was a step down from other hotels in the same price range. Example - the staff... More 

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Roger M, General Manager at Swiss International Hotel Xiamen, responded to this review

Dear Mr. Gordon, Thank you very much for your review, which is very much appreciated. We are happy to know that you enjoyed the overall quality of our hotel while at the same time are concerned to realize the shortcomings especially at the breakfast. I must say that I would totally agree with you as this has been a trend... More 

New York
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 22, 2015

We stayed here for three evenings -- with two separate rooms, one of which we paid extra for in order to have a "sea-side" view. The extra fee was not worth it as the rooms were literally the same with no difference and then the smog prevented us from having any view at all of Gulangyu. Our confirmations from the... More 

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SKY D, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear guest, Thank you very much for your precious time. We are sorry to learn that your experience at Swiss International Hotel Xiamen was not up to your expectations. It is always beneficial to hear directly from our valued guests and help us to further improve. Your valuable comments are noted and necessary steps shall be taken to reach higher standards... More 

Xiamen, China
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed February 17, 2015

I spend a couple of nights in this Hotel. The Room was average for Asian 5 star hotels. As the room was faced towards Gulangyu Island we had a beautiful overview of the Island. The staff in the hotel was friendly and try their best speaking English.

Was this review helpful? Yes 1
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest, Thank you very much for your precious time. We are happy to hear that your experience in our hotel was pleasant. It is always very encouraging to receive positive feedbacks from our valued guests. Your praise and motivating comments will be naturally transmitted to our associates. We look forward to seeing you again in a not too distant... More 

Sydney, Australia
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed February 7, 2015

This hotel is all show and no substance (and even the show is starting to age, with poor maintenance). The location of this hotel is brilliant and the view from harbour rooms is fantastic; however the check in process is slow, the staff are friendly but appear to have slow processes to work through. The rooms are large but again... More 

Was this review helpful? Yes 2
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest, Thank you very much for your precious time. We are sorry to learn that your experience at Swiss International Hotel Xiamen was not up to your expectations. It is always beneficial to hear directly from our valued guests and help us to further improve. Your valuable comments for Front Desk service and A/C system are noted and necessary steps... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 25, 2015

Currently staying in the hotel. Hotel is situated relatively close to the Zhongshan pedestrian road, approximately a 10 min walk. Check in took quite a while to process and apparently, they do not have/ only have a few twin bedrooms for the upper floors. So my family of 9 were given rooms at different levels. The rooms with queen/king beds... More 

Was this review helpful? Yes 1
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest, Thank you very much for your precious time. We are sorry to learn that your experience at Swiss International Hotel Xiamen was not up to your expectations. It is always beneficial to hear directly from our valued guests and help us to further improve.  Your valuable comments are noted and necessary steps shall be taken to reach higher standards... More 

Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 21, 2015

we booked the royal suite throu Booking.com and we paid the same price we would have paid for an average room in a chain hotel. Great hotel, great location in the waterfront which gave us great views of Gulangyu island and the piers. The Club was great and the staff very professional. This is the second time we stayed in... More 

Was this review helpful? Yes 2
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest, Thank you very much for your precious time. We are happy to hear that your experience in our hotel was pleasant. It is always very encouraging to receive positive feedbacks from our valued guests. Your praise and motivating comments will be naturally transmitted to our associates. We look forward to seeing you again in a not too distant... More 

1 review
5 of 5 stars Reviewed January 16, 2015

we stayed at the Swiss International Xiamen for 2 nights in January 2015. I could not find any fault in this hotel. From arrival to departure everything was fantastic. including sending a porter with us to the airport to help with our luggage ( too many). Thank you. we ll be back.

Review collected in partnership with this hotel

Was this review helpful? Yes
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest. Thank you very much for your precious time. We are happy to hear that your experience in our hotel was pleasant. It is always very encouraging to receive positive feedbacks from our valued guests. Your praise and motivating comments will be naturally transmitted to our associates. We look forward to seeing you again in a not too distant... More 

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