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Swiss International Hotel Xiamen

#2 of 1,104 Hotels in Xiamen
Certificate of Excellence
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No.12 Lujiang Avenue, Siming District, Xiamen 361001, China
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25% off room rate
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Swiss International Hotel Xiamen
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Swiss International Hotel Xiamen
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716 reviews from our community

Traveler rating
    384
    292
    28
    8
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (716)
  • Mar-May only
    (187)
  • Jun-Aug only
    (183)
  • Sep-Nov only
    (199)
  • Dec-Feb only
    (147)
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Lafayette Hill, Pennsylvania, United States
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I would say the location, facility and rooms were really nice. However, the service and restaurant were rather poor... Are ally nice hotel - nice facility. Really nice comfortable room. Nice bed, good internet. Large bathroom. However, I would say that the overall service was a step down from other hotels in the same price range. Example - the staff... More 

Was this review helpful? Yes
Roger M, General Manager at Swiss International Hotel Xiamen, responded to this review

Dear Mr. Gordon, Thank you very much for your review, which is very much appreciated. We are happy to know that you enjoyed the overall quality of our hotel while at the same time are concerned to realize the shortcomings especially at the breakfast. I must say that I would totally agree with you as this has been a trend... More 

New York
Top Contributor
58 reviews 58 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here for three evenings -- with two separate rooms, one of which we paid extra for in order to have a "sea-side" view. The extra fee was not worth it as the rooms were literally the same with no difference and then the smog prevented us from having any view at all of Gulangyu. Our confirmations from the... More 

Was this review helpful? Yes
SKY D, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear guest, Thank you very much for your precious time. We are sorry to learn that your experience at Swiss International Hotel Xiamen was not up to your expectations. It is always beneficial to hear directly from our valued guests and help us to further improve. Your valuable comments are noted and necessary steps shall be taken to reach higher standards... More 

Xiamen, China
Top Contributor
65 reviews 65 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 17, 2015

I spend a couple of nights in this Hotel. The Room was average for Asian 5 star hotels. As the room was faced towards Gulangyu Island we had a beautiful overview of the Island. The staff in the hotel was friendly and try their best speaking English.

Was this review helpful? Yes 1
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest, Thank you very much for your precious time. We are happy to hear that your experience in our hotel was pleasant. It is always very encouraging to receive positive feedbacks from our valued guests. Your praise and motivating comments will be naturally transmitted to our associates. We look forward to seeing you again in a not too distant... More 

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 7, 2015

This hotel is all show and no substance (and even the show is starting to age, with poor maintenance). The location of this hotel is brilliant and the view from harbour rooms is fantastic; however the check in process is slow, the staff are friendly but appear to have slow processes to work through. The rooms are large but again... More 

Was this review helpful? Yes 2
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest, Thank you very much for your precious time. We are sorry to learn that your experience at Swiss International Hotel Xiamen was not up to your expectations. It is always beneficial to hear directly from our valued guests and help us to further improve. Your valuable comments for Front Desk service and A/C system are noted and necessary steps... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 25, 2015

Currently staying in the hotel. Hotel is situated relatively close to the Zhongshan pedestrian road, approximately a 10 min walk. Check in took quite a while to process and apparently, they do not have/ only have a few twin bedrooms for the upper floors. So my family of 9 were given rooms at different levels. The rooms with queen/king beds... More 

Was this review helpful? Yes 1
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest, Thank you very much for your precious time. We are sorry to learn that your experience at Swiss International Hotel Xiamen was not up to your expectations. It is always beneficial to hear directly from our valued guests and help us to further improve.  Your valuable comments are noted and necessary steps shall be taken to reach higher standards... More 

Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 21, 2015

we booked the royal suite throu Booking.com and we paid the same price we would have paid for an average room in a chain hotel. Great hotel, great location in the waterfront which gave us great views of Gulangyu island and the piers. The Club was great and the staff very professional. This is the second time we stayed in... More 

Was this review helpful? Yes 2
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest, Thank you very much for your precious time. We are happy to hear that your experience in our hotel was pleasant. It is always very encouraging to receive positive feedbacks from our valued guests. Your praise and motivating comments will be naturally transmitted to our associates. We look forward to seeing you again in a not too distant... More 

1 review
5 of 5 stars Reviewed January 16, 2015

we stayed at the Swiss International Xiamen for 2 nights in January 2015. I could not find any fault in this hotel. From arrival to departure everything was fantastic. including sending a porter with us to the airport to help with our luggage ( too many). Thank you. we ll be back.

Review collected in partnership with this hotel

Was this review helpful? Yes
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest. Thank you very much for your precious time. We are happy to hear that your experience in our hotel was pleasant. It is always very encouraging to receive positive feedbacks from our valued guests. Your praise and motivating comments will be naturally transmitted to our associates. We look forward to seeing you again in a not too distant... More 

Singapore, Singapore
Top Contributor
56 reviews 56 reviews
48 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed January 9, 2015

The hotel has a great location near the pedestrian mall. It also over looks Gulangyu island (although note the public ferry location has moved). The rooms are large, great bathrooms and good wifi. I did find though that whilst it looks amazing, when you scratch below the surface, there are still a few things could be improved. Our room had... More 

Was this review helpful? Yes 1
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest. Thank you very much for your precious time. We are sorry to learn that your experience at Swiss International Hotel Xiamen was not up to your expectations. It is always beneficial to hear directly from our valued guests and help us to further improve. Your valuable comments are noted and necessary steps shall be taken to reach higher... More 

Newcastle upon Tyne, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 7, 2015

The hotel is in a great location the rooms have fantastic views overlooking Gulangyu island. The rooms are large and stylish and the breakfasts are great - but, 1) check-in was a nightmare it took nearly an hour, the hotel was busy and the reception staff ineffectual - I was lucky I had a companion who could speak mandarin, or... More 

Was this review helpful? Yes
SwissIntlHotels, Guest Relations Manager at Swiss International Hotel Xiamen, responded to this review

Dear Guest. Thank you very much for your precious time. We are sorry to learn that your experience at Swiss International Hotel Xiamen was not up to your expectations. It is always beneficial to hear directly from our valued guests and help us to further improve. Your valuable comments for Front Desk service and A/C are noted and necessary steps... More 

Shenzhen, China
Top Contributor
88 reviews 88 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 29, 2014

Good location, right near pedestrian street. Rooms were big and comfortable, and wifi was great. Service was great - so friendly, people remembered you and loved practicing their english with you. There was a bit of a mix-up with the car reservation I had made over the phone prior to arriving, but with a little bit of perseverence it got... More 

Was this review helpful? Yes
Roger M, General Manager at Swiss International Hotel Xiamen, responded to this review

Dear Vnyc80, Thank you very much for your lovely feedback... much appreciated. We will continue to strive for excellent guest experience in all areas, and friendly and smiling personalities are probably the most important ingredients for success. Once again, thank you so much for your review and I remain with my best regards, Roger Mair VP Operations & General Manager More 

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