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Sheraton Hefei Xinzhan Hotel

No.1666 Tongling North Road, Hefei 230011, China
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Sheraton Hefei Xinzhan Hotel
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Ranked #6 of 817 Hotels in Hefei
A recent review
5 of 5 stars reviewed 6 days ago
PasqualeBaiKui Madrid, Spain
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34 reviews from our community

Traveler rating
    11
    16
    5
    0
    2
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1
Couples
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15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madrid, Spain
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is modern, very new, comfortable in all aspects. I used club floor, gym and first floor buffet restaurant both for breakfast and dinner. Gym equipment was very good, complete and brand new. Food at buffet restaurant was also quite tasty. Best thing of all, staff attitude. They were all very helpful, for example I wanted a big chunk... More 

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Urumqi, China
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 31, 2015

From the moment I walked in to check in I was greeted by a staff person at the door who took me to the check in counter to be sure my check in went smoothly. In addition I was offered a cup of tea or water while checking in. This extra personal touch did not end there as I had... More 

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SheratonHefei, General Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear guest, Thank you for your highly compliment. It is our great pleasure to be of further assistance as you need during your stay . We shared your feedback to our associates. As our vision , “go extra work , to deliver a great experience ‘ , we will continue to provide guest best service and memorable experience. Looking forward... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 7, 2014 via mobile

It was a pleasant stay throughout the 3 nights I'm here. The staff were really friendly and attentive which really make me felt more comfortable. I was delighted that the staffs knew me by name after a night's stay. Although the location is a bit far away from the city center, I would definitely give it another try if I'm... More 

Was this review helpful? Yes
SheratonHefei, General Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Guest, Thank you for your highly compliment. It is our great pleasure to be of further assistance as you need during your stay . We shared your feedback to our associates. As our vision , “go extra work , to deliver a great experience ‘ , we will continue to provide guest best service and memorable experience. Looking forward... More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 29, 2014

Excellent stay at Sheraton Hefei. The hotel is new and room is big and comfortable. I was there during the summer heat of 37 degrees celsius and the hotel provided a respite from the heat. The gym and pool facilities were excellent. There is a sauna, steam room, hot pool and cold pool in the changing room. Staff will provide... More 

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SheratonHefei, General Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Guest, Thank you for taking your precious time to address your experience during your recent stay at Sheraton Hefei Hotel. As our vision said, “know each of our guests so they feel special and recognized , every time”, I am delighted to know that you enjoyed and you felt, in our modest way, your Home Away from Home. It... More 

London, United Kingdom
Top Contributor
301 reviews 301 reviews
181 hotel reviews
365 helpful votes 365 helpful votes
4 of 5 stars Reviewed December 20, 2013

Second visit and some issues remain (indeed its hard to fix the lighting in room as it can be very dark). Heating control still problematic (this time it was cold and needed to turn heat up!). Breakast buffet is extensive but hot food is simply not kept hot it was mostly all cold as radiation lamps do not work and... More 

Was this review helpful? Yes 2
SheratonHefei, Director of Rooms at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you very much for providing us your constructive comments, please accept our sincere apologies for the shortfalls on the services that you experienced during the stay, we have reviewed your feedbacks with concerned department heads and team to ensure there is no reoccurrence in future. If there is any trip brings you back to Hefei we would... More 

Hong Kong
Top Contributor
235 reviews 235 reviews
108 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed October 14, 2013

I visit Hefei 5-6 times a year and it has been a struggle to find a good and new hotel that consistently offers high quality of service. The Sheraton appears to be in this category. It is a little out of town on the NE side, and about an hour from the airport (which is really too far), but apparently... More 

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SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Sincerely appreciate that you gave us such an constructive comments, thank you very much and we are so happy that you had such a wonderful staying with us ! The hotel associates will continue to improve our service and services to be more efforts and professional. We are looking forward welcoming you again. Thank you with best regards,... More 

Montville, New Jersey
1 review
5 of 5 stars Reviewed October 8, 2013

I was in this hotel in August, 2013, the historic hot season in China. It was nice and cool inside the hotel. The lobby was spacious, clean and bright. The room was clean and quite. The staff were friendly and helpful. The food was excellent. I really enjoyed myself and definitely will stay again next time.

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you very much for providing us your constructive comments, sincerely appreciate your kind comments and we are so happy that you had such a wonderful staying with us ! The hotel associates will continue to improve our service and services to be more efforts and professional, We look forward welcoming you again. Thank you. More 

London, United Kingdom
Top Contributor
301 reviews 301 reviews
181 hotel reviews
365 helpful votes 365 helpful votes
5 of 5 stars Reviewed September 6, 2013

Overall I found the hotel to be very good indeed, despite the variable reviews here on Tripadvisor. I had a good room with bedroom and separate lounge that was spacious and well executed. The bed was comfortable and the bathroom was very spacious. There were only three infra-structure quirks: First, the lighting in the lounge is very disceet so it's... More 

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SheratonHefei, Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, It’s great to hear that you had a pleasant stay with us and the rating you gave us truly motivated the team. Also I would like to thank you for taking the time to provide us your constructive feedbacks for the reading lamp, luggage rack design and the air-conditioning, we have reviewed your feedbacks with concerned department heads... More 

Shanghai, China
1 review
1 of 5 stars Reviewed September 2, 2013

My overall POV is that if this is a 3 star hotel, I would say its great! But this is a Sheraton. Location: not good, it is in a location that is newly developed, so it is hard to catch a taxi. I waited 30 mins for a taxi. The bell hop wasn't very resourceful and i was told soon,... More 

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you very much for providing us your constructive comments, please accept our sincere apologies for the shortfalls on the services that you experienced during the stay, we have reviewed your feedbacks with concerned department heads and team to ensure there is no reoccurrence in future. If there is any trip brings you back to Hefei we would... More 

Moncton, Canada
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 31, 2013

I stayed at the Sheraton in August along with a business trip to Hefei. The impression of the hotel is very mixed and after all, for a Sheraton a bit disappointing knowing other hotels of this brand. Good is the room size and standard, working desk, TV, mattress etc, nothing to complain at all. While my room was clean, I... More 

Was this review helpful? Yes
SheratonHefei, Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Please accept my sincere apologies for any inconveniences caused during your recent stay with us, and thank you very much for taking time to provide us your constructive feedbacks, we have reviewed with concerned department heads and team to take actions to enhance guest experiences. If there is any future trip brings you back to Hefei, We would... More 

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