We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 802 Hefei hotels

Sheraton Hefei Xinzhan Hotel

No.1666 Tongling North Road, Hefei 230011, China
Hotel amenities
Sheraton Hefei Xinzhan Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sheraton Hefei Xinzhan Hotel to your Saves list
Ranked #14 of 802 Hotels in Hefei
A recent review
3 of 5 stars Reviewed October 7, 2014
whitebazaar
Write a Review

31 reviews from our community

Traveler rating
    9
    15
    5
    0
    2
See reviews for
1
Couples
0
2
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
  • All months
    (31)
  • Mar-May only
    (4)
  • Jun-Aug only
    (7)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (8)
All months
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 7, 2014

It was a pleasant stay throughout the 3 nights I'm here. The staff were really friendly and attentive which really make me felt more comfortable. I was delighted that the staffs knew me by name after a night's stay. Although the location is a bit far away from the city center, I would definitely give it another try if I'm... More 

Was this review helpful? Yes
SheratonHefei, General Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Guest, Thank you for your highly compliment. It is our great pleasure to be of further assistance as you need during your stay . We shared your feedback to our associates. As our vision , “go extra work , to deliver a great experience ‘ , we will continue to provide guest best service and memorable experience. Looking forward... More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 29, 2014

Excellent stay at Sheraton Hefei. The hotel is new and room is big and comfortable. I was there during the summer heat of 37 degrees celsius and the hotel provided a respite from the heat. The gym and pool facilities were excellent. There is a sauna, steam room, hot pool and cold pool in the changing room. Staff will provide... More 

Was this review helpful? Yes
SheratonHefei, General Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Guest, Thank you for taking your precious time to address your experience during your recent stay at Sheraton Hefei Hotel. As our vision said, “know each of our guests so they feel special and recognized , every time”, I am delighted to know that you enjoyed and you felt, in our modest way, your Home Away from Home. It... More 

London, United Kingdom
Top Contributor
288 reviews 288 reviews
175 hotel reviews
349 helpful votes 349 helpful votes
4 of 5 stars Reviewed December 20, 2013

Second visit and some issues remain (indeed its hard to fix the lighting in room as it can be very dark). Heating control still problematic (this time it was cold and needed to turn heat up!). Breakast buffet is extensive but hot food is simply not kept hot it was mostly all cold as radiation lamps do not work and... More 

Was this review helpful? Yes 2
SheratonHefei, Director of Rooms at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you very much for providing us your constructive comments, please accept our sincere apologies for the shortfalls on the services that you experienced during the stay, we have reviewed your feedbacks with concerned department heads and team to ensure there is no reoccurrence in future. If there is any trip brings you back to Hefei we would... More 

Hong Kong
Top Contributor
211 reviews 211 reviews
96 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed October 14, 2013

I visit Hefei 5-6 times a year and it has been a struggle to find a good and new hotel that consistently offers high quality of service. The Sheraton appears to be in this category. It is a little out of town on the NE side, and about an hour from the airport (which is really too far), but apparently... More 

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Sincerely appreciate that you gave us such an constructive comments, thank you very much and we are so happy that you had such a wonderful staying with us ! The hotel associates will continue to improve our service and services to be more efforts and professional. We are looking forward welcoming you again. Thank you with best regards,... More 

Montville, New Jersey
1 review
5 of 5 stars Reviewed October 8, 2013

I was in this hotel in August, 2013, the historic hot season in China. It was nice and cool inside the hotel. The lobby was spacious, clean and bright. The room was clean and quite. The staff were friendly and helpful. The food was excellent. I really enjoyed myself and definitely will stay again next time.

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you very much for providing us your constructive comments, sincerely appreciate your kind comments and we are so happy that you had such a wonderful staying with us ! The hotel associates will continue to improve our service and services to be more efforts and professional, We look forward welcoming you again. Thank you. More 

London, United Kingdom
Top Contributor
288 reviews 288 reviews
175 hotel reviews
349 helpful votes 349 helpful votes
5 of 5 stars Reviewed September 6, 2013

Overall I found the hotel to be very good indeed, despite the variable reviews here on Tripadvisor. I had a good room with bedroom and separate lounge that was spacious and well executed. The bed was comfortable and the bathroom was very spacious. There were only three infra-structure quirks: First, the lighting in the lounge is very disceet so it's... More 

Was this review helpful? Yes
SheratonHefei, Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, It’s great to hear that you had a pleasant stay with us and the rating you gave us truly motivated the team. Also I would like to thank you for taking the time to provide us your constructive feedbacks for the reading lamp, luggage rack design and the air-conditioning, we have reviewed your feedbacks with concerned department heads... More 

Shanghai, China
1 review
1 of 5 stars Reviewed September 2, 2013

My overall POV is that if this is a 3 star hotel, I would say its great! But this is a Sheraton. Location: not good, it is in a location that is newly developed, so it is hard to catch a taxi. I waited 30 mins for a taxi. The bell hop wasn't very resourceful and i was told soon,... More 

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you very much for providing us your constructive comments, please accept our sincere apologies for the shortfalls on the services that you experienced during the stay, we have reviewed your feedbacks with concerned department heads and team to ensure there is no reoccurrence in future. If there is any trip brings you back to Hefei we would... More 

Moncton, Canada
Contributor
19 reviews 19 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 31, 2013

I stayed at the Sheraton in August along with a business trip to Hefei. The impression of the hotel is very mixed and after all, for a Sheraton a bit disappointing knowing other hotels of this brand. Good is the room size and standard, working desk, TV, mattress etc, nothing to complain at all. While my room was clean, I... More 

Was this review helpful? Yes
SheratonHefei, Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Please accept my sincere apologies for any inconveniences caused during your recent stay with us, and thank you very much for taking time to provide us your constructive feedbacks, we have reviewed with concerned department heads and team to take actions to enhance guest experiences. If there is any future trip brings you back to Hefei, We would... More 

Milwaukee, Wisconsin
Top Contributor
93 reviews 93 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 18, 2013

A very nice hotel, great service and rooms. Was treated like a "king" !! The restaurants were excellent, quality food, great selection for dinner and breakfast, reasonable prices all around. When next in town I will automatically stay here.

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Sincerely appreciate your kind comments and we are so happy that you had such a wonderful staying with us ! The hotel associates will continue to improve our service and services to be more efforts and professional, as well as to enhance Sheraton Core Values "Warm, Connected and Community”. We are looking forward to welcoming you again. More 

London, United Kingdom
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed April 16, 2013

Plus points: - rooms very comfortable, beds and linen in excellent condition - reception staff friendly and helpful Minus points - put in a smoking room despite asking for non smoking. Moved quickly but no excuse - have to pay for wifi in the guestrooms, which is stupid - were given a voucher to use for 50 RMB off a... More 

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you for your comments. We sincerely apologize for any incontinence caused during your stay. We are glad to accept your suggestions to improve our service skills and internal communications accordingly. The hotel associates will also improve the service quality of both facilities and services to be more efforts and professional, as well as to enhance Sheraton Core... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Hefei Xinzhan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Hefei Xinzhan Hotel

Address: No.1666 Tongling North Road, Hefei 230011, China
Location: China > Anhui > Hefei
Price Range (Based on Average Rates): $
Number of rooms: 407
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Starwood APAC, Ctrip TA, Orbitz, Despegar.com, Travelocity, TripOnline SA and Odigeo so you can book your Sheraton Hefei Xinzhan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hefei Xinzhan Hotel China - Anhui
Hotel Style:
#26 Best Value Hotel in Hefei

56 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Room/suite (1)
Viewed
Pool/beach area (1)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Viewed
Dining (1)
Viewed
Hotel & grounds (3)
Viewed
Other (35)
Hotels you might also like...
Check In Check Out
Price Your Stay