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All 734 Hefei hotels

Sheraton Hefei Xinzhan Hotel

No.1666 Tongling North Road, Hefei 230011, China
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Sheraton Hefei Xinzhan Hotel
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77%
Ranked #19 of 734 hotels in Hefei
A recent review
4 of 5 stars Reviewed December 20, 2013
TechnoProf London, United Kingdom
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27 people have reviewed this hotel

Traveler rating
    6
    15
    4
    0
    2
See reviews for
1
Couples
0
2
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
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English first
London, United Kingdom
Top Contributor
274 reviews 274 reviews
174 hotel reviews
341 helpful votes 341 helpful votes
4 of 5 stars Reviewed December 20, 2013

Second visit and some issues remain (indeed its hard to fix the lighting in room as it can be very dark). Heating control still problematic (this time it was cold and needed to turn heat up!). Breakast buffet is extensive but hot food is simply not kept hot it was mostly all cold as radiation lamps do not work and... More

Was this review helpful? Yes
SheratonHefei, Director of Rooms at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you very much for providing us your constructive comments, please accept our sincere apologies for the shortfalls on the services that you experienced during the stay, we have reviewed your feedbacks with concerned department heads and team to ensure there is no reoccurrence in future. If there is any trip brings you back to Hefei we would... More

Hong Kong
Top Contributor
174 reviews 174 reviews
85 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 14, 2013

I visit Hefei 5-6 times a year and it has been a struggle to find a good and new hotel that consistently offers high quality of service. The Sheraton appears to be in this category. It is a little out of town on the NE side, and about an hour from the airport (which is really too far), but apparently... More

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Sincerely appreciate that you gave us such an constructive comments, thank you very much and we are so happy that you had such a wonderful staying with us ! The hotel associates will continue to improve our service and services to be more efforts and professional. We are looking forward welcoming you again. Thank you with best regards,... More

Montville, New Jersey
1 review
5 of 5 stars Reviewed October 8, 2013

I was in this hotel in August, 2013, the historic hot season in China. It was nice and cool inside the hotel. The lobby was spacious, clean and bright. The room was clean and quite. The staff were friendly and helpful. The food was excellent. I really enjoyed myself and definitely will stay again next time.

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you very much for providing us your constructive comments, sincerely appreciate your kind comments and we are so happy that you had such a wonderful staying with us ! The hotel associates will continue to improve our service and services to be more efforts and professional, We look forward welcoming you again. Thank you. More

London, United Kingdom
Top Contributor
274 reviews 274 reviews
174 hotel reviews
341 helpful votes 341 helpful votes
5 of 5 stars Reviewed September 6, 2013

Overall I found the hotel to be very good indeed, despite the variable reviews here on Tripadvisor. I had a good room with bedroom and separate lounge that was spacious and well executed. The bed was comfortable and the bathroom was very spacious. There were only three infra-structure quirks: First, the lighting in the lounge is very disceet so it's... More

Was this review helpful? Yes
SheratonHefei, Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, It’s great to hear that you had a pleasant stay with us and the rating you gave us truly motivated the team. Also I would like to thank you for taking the time to provide us your constructive feedbacks for the reading lamp, luggage rack design and the air-conditioning, we have reviewed your feedbacks with concerned department heads... More

Shanghai, China
1 review
1 of 5 stars Reviewed September 2, 2013

My overall POV is that if this is a 3 star hotel, I would say its great! But this is a Sheraton. Location: not good, it is in a location that is newly developed, so it is hard to catch a taxi. I waited 30 mins for a taxi. The bell hop wasn't very resourceful and i was told soon,... More

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you very much for providing us your constructive comments, please accept our sincere apologies for the shortfalls on the services that you experienced during the stay, we have reviewed your feedbacks with concerned department heads and team to ensure there is no reoccurrence in future. If there is any trip brings you back to Hefei we would... More

Moncton, Canada
Contributor
20 reviews 20 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 31, 2013

I stayed at the Sheraton in August along with a business trip to Hefei. The impression of the hotel is very mixed and after all, for a Sheraton a bit disappointing knowing other hotels of this brand. Good is the room size and standard, working desk, TV, mattress etc, nothing to complain at all. While my room was clean, I... More

Was this review helpful? Yes
SheratonHefei, Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Please accept my sincere apologies for any inconveniences caused during your recent stay with us, and thank you very much for taking time to provide us your constructive feedbacks, we have reviewed with concerned department heads and team to take actions to enhance guest experiences. If there is any future trip brings you back to Hefei, We would... More

Milwaukee, Wisconsin
Top Contributor
79 reviews 79 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 18, 2013

A very nice hotel, great service and rooms. Was treated like a "king" !! The restaurants were excellent, quality food, great selection for dinner and breakfast, reasonable prices all around. When next in town I will automatically stay here.

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Sincerely appreciate your kind comments and we are so happy that you had such a wonderful staying with us ! The hotel associates will continue to improve our service and services to be more efforts and professional, as well as to enhance Sheraton Core Values "Warm, Connected and Community”. We are looking forward to welcoming you again. More

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 16, 2013

Plus points: - rooms very comfortable, beds and linen in excellent condition - reception staff friendly and helpful Minus points - put in a smoking room despite asking for non smoking. Moved quickly but no excuse - have to pay for wifi in the guestrooms, which is stupid - were given a voucher to use for 50 RMB off a... More

Was this review helpful? Yes
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you for your comments. We sincerely apologize for any incontinence caused during your stay. We are glad to accept your suggestions to improve our service skills and internal communications accordingly. The hotel associates will also improve the service quality of both facilities and services to be more efforts and professional, as well as to enhance Sheraton Core... More

San Francisco, California
Top Contributor
70 reviews 70 reviews
70 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 16, 2012

Coming from the US, I was surprised at how nice this property is. The design aesthetic feels a bit more like what I'd expect from a Westin in the states (for some reason, I expected a Sheraton to be a little lower-level). The rooms are large and well-designed, with a separate bath and shower. The breakfast bar is quite expansive,... More

Was this review helpful? Yes 1
SheratonHefei, Public Relations Manager at Sheraton Hefei Xinzhan Hotel, responded to this review

Dear Sir, Thank you for your kind comments and forry for the late reply! We sincerely apologize for any incontinence caused during your stay. The hotel associates will improveboth our language and service skill as to be more efforts and professional. "Warm, Connected and Community” is our core value and we'd like to aware to all guests. We look forward... More

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Additional Information about Sheraton Hefei Xinzhan Hotel

Address: No.1666 Tongling North Road, Hefei 230011, China
Location: China > Anhui > Hefei
Price Range (Based on Average Rates): $
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Also Known As:
Sheraton Hefei Xinzhan Hotel China - Anhui

44 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Best Value Hotel in Hefei
Official Description (provided by the hotel)
Welcome to Sheraton Hefei Xinzhan Hotel. Enjoy a fantastic view of Hefei Ecology Park right across the street. With its enviable location, our welcoming atmosphere plus wide variety of facilities will ensure your visit a memorable one.GUEST ROOMS & SUITESWe invite you to stay in our 408 stylish guest rooms or suites, designed with your comfort in mind. All guest rooms feature the inviting signature Sheraton Sweet SleeperTM Bed with its plush mattress and cozy duvet – it’s what dreams are made of.A flat screen LCD TV, generous work desk and high speed internet access is provided in all rooms, so you can stay comfortable and connected to what is important to you.Sheraton Hefei Xinzhan Hotel is only 4 kilometers away from the Central Business District, and within 10 minutes driving distance from Hefei Railway Station. Treat yourself to a stay in one of our rooms and enjoy the local area views. All your business needs will receive the professional Sheraton touch in our business center. We offer a total of 3000 square meters of flexible meeting and function space, with a dedicated convention services team to ensure that no detail is overlooked and that your event is a complete success.HOTEL FACILITIES & SERVICES• Concierge service• Lobby internet facilities• Guest parking• Sheraton Fitness programmed by Core Performance• Restaurants and lobby lounge• Business center• Conferences & function facilities• Sheraton Spa• Indoor heated swimming poolSHERATON SPA Our signature treatments are influenced by our location and are designed to brighten your look and your mood. So, enjoy the moment. Find your glow. SHERATON FITNESS PROGRAMMED BY CORE PERFORMANCEBe at your peak at all times and let Sheraton Fitness be your solution to a healthy lifestyle while on the road.GATHER OVER A MEALFEASTEnjoy Sheraton’s signature all day dining venue-Feast, a vibrant restaurant featuring a tapestry of bright décor and the freshest ingredients. The open kitchens serve up the freshest food, while the buffet displays encourage an interactive dining experience for the whole family to enjoy.YUEAt our Chinese specialty restaurant, we offer all your local favorites, plus authentic Cantonese cuisine in a relaxing atmosphere. Modern and spacious private rooms are also available for business dinners or for a more intimate gathering.MIYABITantalize your taste buds and enjoy memorable celebrations in our Japanese restaurant. Showcasing fantastic presentations and the freshest of produce, our menus will tempt your tastebuds.LOBBY LOUNGEThe lobby lounge is the ideal place to share great conversations over a refreshing cocktail with business partners, family and friends. We serve a large range of local and international beers & wines, or you can just relax over a coffee, tea or snack.CORPORATE RETREATSheraton Hefei Xinzhan Hotel is only 4 kilometers away from the Central Business District, and within 10 minutes driving distance from Hefei Railway Station. Treat yourself to a stay in one of our rooms and enjoy the local area views. All your business needs will receive the professional Sheraton touch in our business center. We offer a total of 3,000 square meters of flexible meeting and function space, with a dedicated convention services team to ensure that no detail is overlooked and that your event is a complete success. ... more   less 
Number of rooms
407

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