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Ilaia Hotel

Travelers' Choice award winner
Ignacio Carrera Pinto 351, Punta Arenas 6200000, Chile
Ilaia Hotel
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328 reviews from our community

Traveler rating
    292
    33
    3
    0
    0
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52
166
34
8
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Zurich, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We spent two nights in this marvellous hotel. Daniela, Juanita and Constanza were very friendly and attentive. For example, they made a lot of effort to book a tour to the penguin colony for us. Our room as well as the common areas – especially to mention the room on the top with a 360°-view over Punta Arenas – were... More 

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Detroit, Michigan
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here before and after our trip to Torres del Paine.Staff was very friendly and helpful. We stayed in the family room - very spacious. Close walk to restaurants and shopping. Highly recommended!

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Oakland, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Surrounded by good vibes, good energy, and with the warmest of attention you could get in the entire Patagonia! The hotel is superb: clean, cozy, and within easy walking access to the city. The rooftop and the delicious breakfast are both additional signatures that will always invite us back to Ilaia! Such a nice place, owned and staffed by beautiful... More 

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San Mateo, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We loved our stay here. This was where we began and ended our journey to Torres del Paine to do the W-Trek with Eco Camp Patagonia. The staff was incredibly friendly and helpful from the moment I booked online and especially while we were staying. They assisted us with booking a shuttle from the airport (met with a sign and... More 

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Los Angeles, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2015

We loved everything about this place: the rooms, the staff, the location (not too far to walk from the center of town), the breakfast -- nothing went wrong and everything as perfect. The staff helped make arrangements and gave wonderful advice.

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Mexico City, Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

The kindness and warmth of the "Ilaia family" was so comfortind and beautiful. The hotel is beatiful, every corner has a unique detail. If planning on going to Punta Arena, Ilaia is the place to stay. The only thing my husband and I regret, is not being able to enjoy more time with Juanita and the Ilaia family, as well... More 

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South Florida, Florida
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 29, 2015

In giving this hotel a 5-star review, it makes me want to go back and reduce some of my former ratings to 4-stars, because this sweet little hotel stands heads and tails above many other experiences I've had traveling! We stayed at Ilaia in March 2015 and the staff could not have been more sweet and accommodating, both in the... More 

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Hillsborough, California, United States
Top Contributor
107 reviews 107 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 21, 2015

Within walking distance to everything, this lovely little peaceful inn has the nicest staff we have ever met! They take great care of you here -- even offered to serve us breakfast our first morning a 6 am, well before the regular hours, because they knew we had an early boat to catch to see the penguin colonies in the... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

In the e-mail we received when booking our two stays at the Ilaia, they wrote: We'll welcome you with our hearts open. After staying there, we can say that it was indeed a welcoming atmosphere and we appreciated the personal family hostel atmosphere at this place. The rooms were well kept and nice. Our highlight was the breakfast with joghurt,... More 

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Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

We stayed at Ilaia for two nights in February and were very pleased with our experience. If you desire a more traditional hotel (with a pool, mini-bar, business center and other comforts, etc.), this is not the hotel for you. We prefer more interesting/boutique like hotels and this hotel was perfect for us. The hotel and rooms are simply decorated,... More 

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