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Bulnes 299, Puerto Natales, Chile
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32 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
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Oxford, United Kingdom
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 14, 2014

A gorgeous hotel in the centre of everything. The service is excellent and the staff remember you name, and are helpful and friendly. There is a beautiful sitting area above the entrance which I used and didn't see anyone else there, but comfortable seats, you can access the wifi and watch the world go by outside. The food was amazing... More 

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Stockholm, Sweden
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 7, 2014

This hotel served its purpose for us that was primarily staying their in our transit from Punta Arenas towards Torres del Paine. The staff was friendly and we could communicate in english without much trouble. Breakfast was good and we also liked the lounge area with sofas and chairs that is upstairs from the reception.

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5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2012

Hotel has a nice cosy feel to it, rooms are spotless. The staff are very friendly and helpful. WiFi is very good, breakfast is small but keeps you going. It's nicely placed, you only need to walk up the road a little to reach the main road where all the shops are located.

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Lucerna, Luzern, Switzerland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 4, 2012

yes, the walls between rooms may be a little thin; but that's the only drawback. nice & cosy livingroom at the 1st floor with gas-oven. Good brakefast, Fast WiFi internet. Friendly staff that cares about you, there's always somebody talking at least a little english. sure, worth the 100US$ for double or 70US$ for single use. Clean rooms, nicely furnished;... More 

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San Francisco, California
1 review
4 of 5 stars Reviewed February 13, 2012

We stayed here in December 2011 on Christmas Day. The rooms are very cozy and clean also very comfortable. We also liked the common area which was very nicely done. The hotel is located in the main part of town so was close to restaurants, shops etc. The front desk staff was the friendliest in our entire stay in Chile.... More 

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Senior Contributor
31 reviews 31 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 6, 2012

We spent two nights in Aquaterra, a hotel of very good taste, located very close to the center. Nice breakfast, clean rooms but small with no tv. Also squeaky floors in the corridors can be annoying as you can hear anybody walking anywhere. Although the claim to accept credit cards they did not want to take mine offering some bogus... More 

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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 1, 2012

We stayed here recently during our trip to Puerto Natales. The rooms are small but cozy and clean. The breakfast is nice but no different to most of the other hotels in patagonia that offer breakfast. The price of $100 however was too high for our double room. The evening staff was quite helpful and nice but our main problem... More 

Was this review helpful? Yes 1
Aquaterra_12, Propietario at Aquaterra, responded to this review

For our part: We have been impressed as a hotel by reading the opinion held by Mr. Oostakas. We recognize the hotel have real problems with our credit card service for charges in dollars. As the real culprit in this situation the company Transbank Chile, which has not given us a solution so far. Daily claims are made by us,... More 

Denver, Colorado
Top Contributor
67 reviews 67 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 11, 2010

The people that run the place were fabulous! Very friendly (a pisco sour upon checkin and some help with clothes washing), good food, and let us store our stuff. It felt very cozy.

Was this review helpful? Yes 1
Washington DC
12 reviews 12 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 29, 2009

Okay, so this place is cute and the women that work at the reception desk are WONDERFUL and very helpful. However, we paid $140/night for our room and I must say the room itself was certainly not worth the price tag. Here are a few of the issues you'll encounter: 1. The room is incredibly small and plain. We got... More 

Was this review helpful? Yes 4
The Hague, The Netherlands
15 reviews 15 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 9, 2007

Aquaterra is a very good choice when staying in Puerto Natales. Staff are very helpful and spoke good english. The room was basic and not that big. But given the nice restaurant downstairs and comfortable lounge and woodstove, this was no problem. The hotel also offers massages. We tried a "spiritual "Body & mind" massage, which was a whole new... More 

Was this review helpful? Yes 2
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Additional Information about Aquaterra

Address: Bulnes 299, Puerto Natales, Chile
Location: Chile > Magallanes Region > Puerto Natales
Price Range (Based on Average Rates): $
Number of rooms: 15
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Also Known As:
Aquaterra Puerto Natales, Aisen Region, Chile

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