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Le Meridien Douala

4.0 of 5 35 Avenue des Cocotiers | PO Box 3232, Douala, Cameroon
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Le Meridien Douala
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153 reviews from our community

Traveler rating
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    29
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bekescsaba, Hungary
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed 2 nights in this hotel. I travel a lot and i sleep once in the week in a hotel somewhere in the world.But such un unfriedly staff at the reception i have never met. A lady with short hair and a young man were ansolutely unprofessionell and demotivated. I' m really sorry to say that,but the driver of... More 

Was this review helpful? Yes
Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Lolla29 A big thank you for your feedback as a genuine opinion helps us improve. We are sorry we were not able to provide you a full positive experience and we will certainly address the issue of staff friendlyness. Smoking in a non-smoking room is unfortunately a recurrent problem, especially when we run a full house. We hope you... More 

Florianopolis, SC
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 1 week ago

Old hotel, doesn´t deserve to be a Le Meridien. Room is tiny, sheets are really old, bathroom is so small and dated that is disgusting. Bad news is that is the only international brand hotel in Douala. My luck was that I had a very short stay after arriving late night and head to Yaounde early morning. Expensive breakfast and... More 

Was this review helpful? Yes
Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Eduardo Struve Thank you for your feedback on your stay at Le Meridien Douala. I am sorry we could not live up to your expectations. please be aware that the project for total renovation is nearly ready and we expect to start soon. we have a new Chef since August and the genaral opinion from our guests is very... More 

Johannesburg, Gauteng, South Africa
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Firstly, I arrived at Douala Airport only to find that the Le Meridien airport pickup had not arrived. I phoned the hotel and had to wait over an hour. Still no hotel transport, so caught a taxi. When I raised this issue with the hotel staff on arrival I was promised a response. Three days later on leaving I had... More 

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear John C A big thank you for your comments about your recent stay at Le Meridien Douala. We are aware of the need for renovation and the management team is in constant contact with the owning company and the architects from South Africa to finalize all the details. Servive is something we take seriously so I am sorry to... More 

Lagos, Lagos, Nigeria
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am not impressed. Lots of girls/prostitutes moves around. Food is average. Overall look is rundown. I will not stay in this hotel again. No coffee machine in the rooms. Very tight toilets. Room sizes are small and smelly. Do not stay in room#224

Was this review helpful? Yes 2
Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Sanjeev Clients come to our bar and as long as they do not disturb the other guests we cannot judge anyone as what one does is not clearly stated. i am sorry you did not enjoy the stay before we start the project of renovation works. More 

Horsham, England, United Kingdom
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 18, 2014

Stayed here on business for a week and was quite happy to call this 'good', but would not rate it 'very good' Check in was efficient. Room was clean, bathroom was fit for purpose, but both are in need of refurbishment. Staff in both restaurants and by the pool was excellent and the qualitity of the food was quite good.... More 

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Alan K thank you very much for your kinf words. We take service and friendliness seroiusly. We are about to finalize the plans for the hotel renovation, and this will include the removal of the casino, as it is not really part of the hotel. More 

Contributor
20 reviews 20 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 6, 2014

I have been at many good hotels in Africa but that one is not one of them. rooms have a bad smell and the color of the water in the room is yellowish. the pool is not a kind of you can swim in my opinion. on the other hand the hotel has good security system and it is ok... More 

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Aydin K Taking you for your feedback. I am sorry we could not fulfill ypur expectations. our pool is in fact one of our key diferentiators and a source of good comments from our guests. yellowish water is something I have not heard or seen and I live in the hotel full time, as well as others guests. A... More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 6, 2014

The room is very clean, taking shower in the bath tub need to struggling when our hand keep bumping to the wall. it's not suitable for people with height of 172 cm or higher and weight above 75 kg. Food quality at the coffee shop are very delicious, lets try the avocado salad and grilled fresh sea bass

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Wisena B thank you for taking the time to write about your experience at Le Meridien Douala. We are glad you found the hotel very good for business. Our new French Chef is further improving the culinary experience of our guests, and we are happy to see the results. For information, we hope we can start in the near... More 

Bromham, United Kingdom
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 30, 2014

I have stayed here twice in less than a month, this is my first time to Cameroon and so Douala. So I must be cautious as I have nothing to compare to locally. On leaving I did respond (fairly I hope) to the hotel email survey, so my views here are already known by them. On the downside the hotel... More 

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear guest Thank you very much for taking the time to rate your stay at le Meridien Douala. We are please you rated our service as 5 star and we will definitely look at the check out process to see what happened, because it is not normal. We are also to finalize the project for the hotel renovation, something will... More 

Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 10, 2014

I was originally booked at the Starland but they were overbooked and was transferred here... I used to stay here mid 2000's and NOTHING has changed... even the lift music is the same .... hotel deco is straight out of the 80's.... falling apart...... rooms same thing..... old & crappy.... food mediocre..... in short very mediocre and not cheap !... More 

Was this review helpful? Yes 3
Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Bob V Thank you for the time you took to write about your impressions although they do nothing to reflect the reality. It is true that the renovation has not started yet but the on-going maintenance keeps the building in a very good shape. Our guest satisfaction statistics are on the higher levels ever and that is a sign... More 

Johannesburg, Gauteng, South Africa
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 29, 2014

Not bad as for as hotels in Africa go, although what always fails to amaze me is the complete lack of good service! This can NEVER be excused. It is simply down to training and the right example being set from above. To have the maitre d walk up to my table, slap the bill down, and then simply walk... More 

Was this review helpful? Yes 2
Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear John C, Thank you for your feedback. I must say that training is something we keep on doing, not only for service but also for standards. As a business hotel we must present the bill while the guest is still taking the meal. This could have led to your sense of th maitre'd not wanting to clear the name... More 

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Additional Information about Le Meridien Douala

Address: 35 Avenue des Cocotiers | PO Box 3232, Douala, Cameroon
Location: Cameroon > Littoral Region > Douala
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Meridien Douala 4*
Number of rooms: 141
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Also Known As:
Le Meridien Douala Hotel Douala
Douala Le Meridien

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