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Le Meridien Douala

4.0 of 5 35 Avenue des Cocotiers | PO Box 3232, Douala, Cameroon
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Le Meridien Douala
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148 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Horsham, England, United Kingdom
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on business for a week and was quite happy to call this 'good', but would not rate it 'very good' Check in was efficient. Room was clean, bathroom was fit for purpose, but both are in need of refurbishment. Staff in both restaurants and by the pool was excellent and the qualitity of the food was quite good.... More

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Contributor
18 reviews 18 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I have been at many good hotels in Africa but that one is not one of them. rooms have a bad smell and the color of the water in the room is yellowish. the pool is not a kind of you can swim in my opinion. on the other hand the hotel has good security system and it is ok... More

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Aydin K Taking you for your feedback. I am sorry we could not fulfill ypur expectations. our pool is in fact one of our key diferentiators and a source of good comments from our guests. yellowish water is something I have not heard or seen and I live in the hotel full time, as well as others guests. A... More

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The room is very clean, taking shower in the bath tub need to struggling when our hand keep bumping to the wall. it's not suitable for people with height of 172 cm or higher and weight above 75 kg. Food quality at the coffee shop are very delicious, lets try the avocado salad and grilled fresh sea bass

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Wisena B thank you for taking the time to write about your experience at Le Meridien Douala. We are glad you found the hotel very good for business. Our new French Chef is further improving the culinary experience of our guests, and we are happy to see the results. For information, we hope we can start in the near... More

Bromham, United Kingdom
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed here twice in less than a month, this is my first time to Cameroon and so Douala. So I must be cautious as I have nothing to compare to locally. On leaving I did respond (fairly I hope) to the hotel email survey, so my views here are already known by them. On the downside the hotel... More

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear guest Thank you very much for taking the time to rate your stay at le Meridien Douala. We are please you rated our service as 5 star and we will definitely look at the check out process to see what happened, because it is not normal. We are also to finalize the project for the hotel renovation, something will... More

Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 10, 2014

I was originally booked at the Starland but they were overbooked and was transferred here... I used to stay here mid 2000's and NOTHING has changed... even the lift music is the same .... hotel deco is straight out of the 80's.... falling apart...... rooms same thing..... old & crappy.... food mediocre..... in short very mediocre and not cheap !... More

Was this review helpful? Yes 3
Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Bob V Thank you for the time you took to write about your impressions although they do nothing to reflect the reality. It is true that the renovation has not started yet but the on-going maintenance keeps the building in a very good shape. Our guest satisfaction statistics are on the higher levels ever and that is a sign... More

Johannesburg, Gauteng, South Africa
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 29, 2014

Not bad as for as hotels in Africa go, although what always fails to amaze me is the complete lack of good service! This can NEVER be excused. It is simply down to training and the right example being set from above. To have the maitre d walk up to my table, slap the bill down, and then simply walk... More

Was this review helpful? Yes 2
Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear John C, Thank you for your feedback. I must say that training is something we keep on doing, not only for service but also for standards. As a business hotel we must present the bill while the guest is still taking the meal. This could have led to your sense of th maitre'd not wanting to clear the name... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 11, 2014

Well, given all the experience in a Le Meridien, this hotel is nothing to be wow about. Rooms are tired and need upgrading. Pool and restaurant is nice and serving some good food. There is a nice little shop at the lobby that sells everything you basically need.

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Price_hafish, Thank you very much for your review. We are about to finalize the details of the hotel renovation and we hope we can start soon. It will be our privilege to welcome you again soon during your next stay in Douala. More

Senior Contributor
29 reviews 29 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 4, 2014

Although not to Meridien standards around the globe, if in Douala, it's worth staying at the Meridien. The rooms aren't great but the restaurant and pool area is very nice, try the pizza! Service as always in West Africa seems to be impeccable when paying a price Elevator is satisfactory Busy in the mornings! Good for a first meeting with... More

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Guest, Thank you for your comments. A project for the hotel renovation is being finalized and we hope we can start soon. We look forward to welcome you again soon. More

Madrid, Spain
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 4, 2014

I have been in 3 hotels for business: Le Meridien, Prince de Galle and Starland. The most expensive is Le Meridien: x FCFA, then Starland: x-10000FCFA and then Prince de Galles x-30000FCFA. The worst of these 3 hotels is Prince des Galles Comparing Le Meridien and Starland, both are top-class hotels in Douala but Starland is better because it’s new... More

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Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Patatica Thank you for your review. Plans for entire renovation are on discussion with architects, and we have just introduced a brand standard where basic wi-fi internet is free of charge. On top of what you mentioned may I mention that staying in a Starwood property entitles you to become part of the award winning Starwood Preferred Guest program... More

Monaco-Ville, Monaco
Top Contributor
315 reviews 315 reviews
304 hotel reviews
468 helpful votes 468 helpful votes
3 of 5 stars Reviewed June 30, 2014

Pretty old and run down even for central african standards. Faded 70s furniture. Only in the bar, the atmosphere still retains some charme, and there the service is also quite friendly. The pool are is uninviting, small and scruffy, as are all the other public areas. The location towards the harbour with view of palms, water and ships is this... More

Was this review helpful? Yes 1
Fernando H, General Manager at Le Meridien Douala, responded to this review

Dear Trophy Collector, Thank you very much for your review. We took note of what you wrote and I would like to comment as follows. the hotel has been maintained since its opening in the Eighties. A major renovation is currently being discussed and architecture plans are nearly finished. This will give the hotel a new feeling and will improve... More

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Additional Information about Le Meridien Douala

Address: 35 Avenue des Cocotiers | PO Box 3232, Douala, Cameroon
Location: Cameroon > Littoral Region > Douala
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Meridien Douala 4*
Number of rooms: 141
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Also Known As:
Le Meridien Douala Hotel Douala
Douala Le Meridien

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