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All 21 Douala hotels

Hotel Serena Palace

3.0 of 5 Hotel   |   Boulevard de la Republique BP 4330 | Immeuble Aston, Douala, Cameroon
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Hotel Serena Palace

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Ranked #17 of 21 hotels in Douala
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6 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • French first
  • Any
English first
Douala, Cameroon
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 4, 2014

Reception personnel have obviously not received any training for that position. Rooms are average, most are now in need of some refurbishment. Bed sheets and pillow cases were of a dubious color in some rooms I visited before choosing a room. Plumbing in the toilets of my room was leaking in the bathtub leaving a brown coloured trace where the... More

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
54 reviews 54 reviews
34 hotel reviews
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed March 5, 2013

This hotel does not seem to be part of the greater Serena chain of African hotels but would seem to be passing itself off as being of that standard through use of the name. I was placed in this hotel courtesy of Air France flight cancellations at Air France's expense. We were checked in after three in the morning, reception... More

Was this review helpful? Yes 1
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 9, 2012

Stayed at this hotel for a night on the 18th of February 2012, paid with a visa card and a few days later on I observed from my bank statement that my expenses had been charged twice. Called the hotel from Kenya as I was flying out of the country and a rude receptionist would not put me in touch... More

Was this review helpful? Yes 4
Espoo, Finland
Top Contributor
54 reviews 54 reviews
43 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed February 14, 2012

I wanted to get some information and rates for this hotel after I heard it was a nice and relaxing hotel. Upon arrival I was confronted by the rudest and most unhelpfull receptionist I ever met. Not only did she refuse to give me the rates or hotel flyer she further refused to even give me the hotels email adress... More

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 20, 2010

We stayed 2 nights about 10 days apart. The rooms feature African bed (plywood with a mattress), clean bathroom, functional shower, sink & toilet, a tv and window to the streets of Douala. The desk staff were friendly, spoke English well, and were very helpful. The hotel has a very clean and tasty restaurant with bar (for alcohol). They serve... More

Was this review helpful? Yes 1

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Additional Information about Hotel Serena Palace

Address: Boulevard de la Republique BP 4330 | Immeuble Aston, Douala, Cameroon
Location: Cameroon > Littoral Region > Douala
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #17 of 21 hotels in Douala
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Serena Palace 3*
Official Description (provided by the hotel):
Situated at the heart of the economic capital of Cameroon Douala, located 10 minutes from the international airport, 5 minutes of the autonomous Bearing, the Cathedral and the main businesses of the city, Séréna Palace hotel welcomes you respectfully with serenity and friendly atmosphere, distilled by a nice staff who offers you a welcome drink from your arrival to the reception. ... more   less 
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