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Jasmine Family Hostel

6 Salakanseng | Svaydangum Commune, Siem Reap 855, Cambodia
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1 room 1 adult
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Jasmine Family Hostel
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160 Reviews from our TripAdvisor Community

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Michigan
Level Contributor
97 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Interesting place, room clean, dining room comfortable with couches and dining tables to sit at. Pool and pool area is really nice with loungers, tables and umbrellas if necessary. Now, the staff, when it can be found is on the phone and acts like the customer is interfering their private time, I woulwd like to think they are in business... More 

Helpful?
Thank Allen A
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Pros: nice large room, decent breakfast and mango shake. Gentlemen serving breakfast and the breakfast cook were friendly. Quiet location. Negatives: the young man running the front desk and owner are incredibly unfriendly and rude, everything seemed like a great hassle for them. They also charge a substantial amount extra on day trips.

Helpful?
Thank Ksyenia K

Travelers are raving about these Siem Reap hotels

Edmonton, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

I was very shocked to read the review beneath mine. I had an excellent experience when I stayed at Jasmine. The room was clean, very comfortable beds and no problems with hot water, or anything else. The pool is an added bonus and kept very clean, perfect for after your hot day at Angkor Wat. There was always a tuk... More 

Helpful?
Thank Catherine M
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Rudeness and unhelpfulnes seemed part of the DNA of the staff and even the supposed ethically minded owner Mr. Kunn. When we arrived there was no smile or customary local information and when my wife did ask for some the receptionist could hardly part from his phone to circle to pitiful parts of Siem Reap on a map. 'Reciepts' for... More 

Helpful?
1 Thank Daniel B
2 reviews
4 of 5 stars Reviewed January 5, 2016 via mobile

We stayed here for 10 days. One room for the 2 kids and one for us. Its clean and reasonably priced. It's a bit of a walk from Pub st and markets but the tuk tuk drivers are always happy to take you there. We had some great tuk tuk drivers. Knowledgeable and speak some English and can take you... More 

Helpful?
Thank Tony C
1 review
1 of 5 stars Reviewed January 4, 2016

At check-in, we asked why the offered and requested pick up did not happen, which was answered with a lot of shouting and yelling, and comments that he often does not like customers etc etc.While we gave it some time to cool off, he cancelled our 4 day reservation and refused to provide accomodation. Very interesting for somebody in the... More 

Helpful?
Thank OTR19
Ireland
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 21, 2015 via mobile

Average place. Rooms good, WiFi not great, staff not so good. First I was moved to the other jasmine lodge. Secondly it took 3 attempts to pay. Only 1 staff member can use credit card machine. Thirdly I was 7 minutes late for breakfast so I had to pay for it, much to my amusement 2 other people received breakfast... More 

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1 Thank mrmurphster
Level Contributor
10 reviews
7 hotel reviews
3 of 5 stars Reviewed December 21, 2015 via mobile

We stayed in the dorm rooms for 4 nights. Dorms were clean and spacious. The air con didn't work well which meant having a fan in a room with 8 people. It got rather hot! Staff were friendly and helpful most of the time however we felt that they tend to pick and choose when they wanted to be friendly... More 

Helpful?
Thank tinap879
A TripAdvisor Member
4 of 5 stars Reviewed December 16, 2015 via mobile

Stayed 4 nights in the dorm, the dorm has 8 beds, good mattresses and clean pillows and sheets, every day there is a clean towel. The pool is very nice and cool because Siem Riep is hot. Food is good and not that expensive. Stayed 1 night in family room and it was luxury :)

Helpful?
Thank A TripAdvisor Member
Edmonton, Alberta, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 3, 2015

I was here for 4 nights in the dorm. The rooms are clean and the beds are comfy, breakfast in the morning is decent, the pool is great after a long day and the staff are friendly. The place is well maintained and has a warm feel to it. I definitely enjoyed my stay. I`m not sure if it`s because... More 

Helpful?
Thank Cindy B
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