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Smiling Hotel & Spa

National Road No. 6, Chong Kaosou village | Sangkat Slor Kram,, Siem Reap 0000, Cambodia
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116 Reviews from our TripAdvisor Community

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Traveler rating
    46
    37
    22
    9
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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Cambodia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 25, 2015

The Smiling Hotel & Spa is one of my favorite hotels. On arrival, I was greeted by the friendly staff with a welcome drink (nice touch). I was upgraded to a larger room (which was delightful and unexpected). I ate in the restaurant several times and the service was impeccable and food delicious and well priced. Breakfast was plentiful and... More 

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Bangkok
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed June 7, 2015

The reception area is medium in size with no air-con. The receptionists are very welcoming and helpful. The room is very very huge for a standard room, the size is as big as the suite in some hotel. The room equips with 2 queen-sized beds and they can arrange a third bed if you ask them to. The room also... More 

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Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed May 5, 2015

Smiling hotel yet make me could not smile. Contact number unable to get through! E-mail to remind for pick up from Airport upon arrival no response, free pick up end up no one turn up, very disappointed! Room air-cons is not strong enough! warm! Power supply auto trip several time per day! Tuk-tuk under hotel reservation to Angkor wat, missing... More 

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SMILINGHOELSiemReap, Director of Sales at Smiling Hotel & Spa, responded to this review

Dear Lily C, We would like to thanks to you for taking the time to comment on our services and sharing your experience during your recent stay with us. We attempted to make our guests felt satisfied with our services, as you've mentioned we have noted and feedback to you as follow: - Contact number not connect because of the... More 

Kuala Lumpur, Malaysia
Level Contributor
107 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
3 of 5 stars Reviewed May 3, 2015

Stayed in Smiling Hotel in Siem Reap as part of a company incentive trip. It’s a 4Star/3Star hotel that seems to cater mainly for tour groups, as much as I can tell from the time I stayed. The hotel itself isn’t located on the main stretch where most of the resorts are located, so you will need to take public... More 

Was this review helpful? Yes 3
Bangkok
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 2, 2015

I spend only a night in this hotel during the summer season.The hotel provides standard facilities; however, they are filed to keep the room clean, especially the bathroom. It take a while for the air con to cool the room. Power supply shorted a few times during that night. It is said that this is normal for the city. Over... More 

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Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed April 6, 2015

We stayed in the suite which was huge but there were 2 single beds & the spa bath didn't work. There was also very low water pressure & no hot water at night time. The staff are smiley but English is very very poor which was very frustrating when we were trying to get basic information for buses, tours, etc.... More 

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Siem Reap, Cambodia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

We are stay 3 nights at Smiling Hotel & Spa. We are feeling like stay at home. All staff very friendly and full, Very nice buffet breakfast, room very very deep clean. Hotel have free pick us up from airport hotel. And we would to recommend Smiling Hotel & Spa is 5 stars hotel or The Best Hotel in Siem... More 

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Shanghai
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 19, 2015

We went with a tour group so naturally the hotel was full of Chinese and Koreans (we hail from Taiwan). Breakfast was very full and crowded, with only the basics: noodle soup, egg, bread, mini croissants, fruits and simple salad, stir fried noodles fried rice, chicken sausage and steamed vegetables. The lobby was the only place with wifi as we... More 

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Orlando Florida
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed January 12, 2015

A great hotel. The service was so incredibly good at this hotel that I will overlook some of the negatives. Everyone at the hotel was so wonderful, accommodating and exemplified the definition of hospitality. I would recommend this hotel to anyone and I would gladly return to this hotel at a moments notice. While I do wish the beds were... More 

Was this review helpful? Yes 1
Singapore, Singapore
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 12, 2014

Checked in on 9/11 and out on 11/11. It's a nice place. Very spacious and beautiful works of art all over. Swimming pool was nice, but didn't step in. Loved my room and bed , but found it a little hard.. Breakfast was limited but had different selections. Staff were truly friendly .. Wifi was no issues in the room... More 

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