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Smiling Hotel & Spa

National Road No. 6, Chong Kaosou village | Sangkat Slor Kram,, Siem Reap 0000, Cambodia
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Smiling Hotel & Spa
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Smiling Hotel & Spa
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108 reviews from our community

Traveler rating
    42
    37
    19
    8
    2
See reviews for
15
39
13
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
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    (43)
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Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in the suite which was huge but there were 2 single beds & the spa bath didn't work. There was also very low water pressure & no hot water at night time. The staff are smiley but English is very very poor which was very frustrating when we were trying to get basic information for buses, tours, etc.... More 

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Phnom Pen, Phnum Penh, Cambodia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are stay 3 nights at Smiling Hotel & Spa. We are feeling like stay at home. All staff very friendly and full, Very nice buffet breakfast, room very very deep clean. Hotel have free pick us up from airport hotel. And we would to recommend Smiling Hotel & Spa is 5 stars hotel or The Best Hotel in Siem... More 

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Shanghai
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 19, 2015

We went with a tour group so naturally the hotel was full of Chinese and Koreans (we hail from Taiwan). Breakfast was very full and crowded, with only the basics: noodle soup, egg, bread, mini croissants, fruits and simple salad, stir fried noodles fried rice, chicken sausage and steamed vegetables. The lobby was the only place with wifi as we... More 

Was this review helpful? Yes 2
Orlando Florida
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 12, 2015

A great hotel. The service was so incredibly good at this hotel that I will overlook some of the negatives. Everyone at the hotel was so wonderful, accommodating and exemplified the definition of hospitality. I would recommend this hotel to anyone and I would gladly return to this hotel at a moments notice. While I do wish the beds were... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 12, 2014

Checked in on 9/11 and out on 11/11. It's a nice place. Very spacious and beautiful works of art all over. Swimming pool was nice, but didn't step in. Loved my room and bed , but found it a little hard.. Breakfast was limited but had different selections. Staff were truly friendly .. Wifi was no issues in the room... More 

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Singapore, Singapore
1 review
3 of 5 stars Reviewed October 31, 2014

good location of cafe for breakfast, fast replenish but limited spread, butter got no taste. room spacious but lighting very dim, poor preventive maintenance. shower room and hand basin choked during our stay, reported to front office but nobody fix it. air-con not cold enough.

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Phnom Penh, Cambodia
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 28, 2014

As we walked into the main lobby I noticed two elevators by the main desk. They had glass doors making them visible to all who might be in the lobby. Beyond that, there was nothing striking about the lobby. After check-in I was shown where my room would be. Simple, nothing austentatious but clean. BIGGEST plus factor was a SOAKING... More 

Was this review helpful? Yes 1
Sofia, Bulgaria
Top Contributor
57 reviews 57 reviews
36 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed October 23, 2014

Negative sides: NO windows in the suitе! One double bed room and one twin bed room WITHOUT A SINGLE WINDOW! Bathroom was outdated, toilet got stuck, noisy bathroom after usage. Staff was willing to help, but not that efficient. Poor English! Positive: good breakfast by the pool

Was this review helpful? Yes 1
Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 24, 2014

We reached this place after very long journey in shining hot sun. The design of the hotel is very traditional style and beautiful. This is a very big, descent place, they have a big swimming pool and many rooms face the beautiful pool. Hotel is very near the market, yet away from the noise. The main religious temple Angkor Wat... More 

Was this review helpful? Yes 7
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 25, 2014

High speed Internet, good location,and facilities. They provided very good customer service and the breakfast with different varieties. Maybe the electricity is quite expensive in Cambodia, sometimes they will off the lights and air cond for corridor.

Was this review helpful? Yes 4
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