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Smiling Hotel & Spa

National Road No. 6, Chong Kaosou village | Sangkat Slor Kram,, Siem Reap 0000, Cambodia
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Smiling Hotel & Spa
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Smiling Hotel & Spa
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112 reviews from our community

Traveler rating
    43
    37
    21
    9
    2
See reviews for
15
40
13
4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
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    (29)
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    (13)
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    (27)
  • Dec-Feb only
    (43)
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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Smiling hotel yet make me could not smile. Contact number unable to get through! E-mail to remind for pick up from Airport upon arrival no response, free pick up end up no one turn up, very disappointed! Room air-cons is not strong enough! warm! Power supply auto trip several time per day! Tuk-tuk under hotel reservation to Angkor wat, missing... More 

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SMILINGHOELSiemReap, Director of Sales at Smiling Hotel & Spa, responded to this review

Dear Lily C, We would like to thanks to you for taking the time to comment on our services and sharing your experience during your recent stay with us. We attempted to make our guests felt satisfied with our services, as you've mentioned we have noted and feedback to you as follow: - Contact number not connect because of the... More 

Kuala Lumpur, Malaysia
Top Contributor
63 reviews 63 reviews
23 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in Smiling Hotel in Siem Reap as part of a company incentive trip. It’s a 4Star/3Star hotel that seems to cater mainly for tour groups, as much as I can tell from the time I stayed. The hotel itself isn’t located on the main stretch where most of the resorts are located, so you will need to take public... More 

Was this review helpful? Yes 2
Bangkok
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I spend only a night in this hotel during the summer season.The hotel provides standard facilities; however, they are filed to keep the room clean, especially the bathroom. It take a while for the air con to cool the room. Power supply shorted a few times during that night. It is said that this is normal for the city. Over... More 

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Contributor
16 reviews 16 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 6, 2015

We stayed in the suite which was huge but there were 2 single beds & the spa bath didn't work. There was also very low water pressure & no hot water at night time. The staff are smiley but English is very very poor which was very frustrating when we were trying to get basic information for buses, tours, etc.... More 

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Phnom Pen, Phnum Penh, Cambodia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

We are stay 3 nights at Smiling Hotel & Spa. We are feeling like stay at home. All staff very friendly and full, Very nice buffet breakfast, room very very deep clean. Hotel have free pick us up from airport hotel. And we would to recommend Smiling Hotel & Spa is 5 stars hotel or The Best Hotel in Siem... More 

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Shanghai
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 19, 2015

We went with a tour group so naturally the hotel was full of Chinese and Koreans (we hail from Taiwan). Breakfast was very full and crowded, with only the basics: noodle soup, egg, bread, mini croissants, fruits and simple salad, stir fried noodles fried rice, chicken sausage and steamed vegetables. The lobby was the only place with wifi as we... More 

Was this review helpful? Yes 2
Orlando Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 12, 2015

A great hotel. The service was so incredibly good at this hotel that I will overlook some of the negatives. Everyone at the hotel was so wonderful, accommodating and exemplified the definition of hospitality. I would recommend this hotel to anyone and I would gladly return to this hotel at a moments notice. While I do wish the beds were... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 12, 2014

Checked in on 9/11 and out on 11/11. It's a nice place. Very spacious and beautiful works of art all over. Swimming pool was nice, but didn't step in. Loved my room and bed , but found it a little hard.. Breakfast was limited but had different selections. Staff were truly friendly .. Wifi was no issues in the room... More 

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Singapore, Singapore
1 review
3 of 5 stars Reviewed October 31, 2014

good location of cafe for breakfast, fast replenish but limited spread, butter got no taste. room spacious but lighting very dim, poor preventive maintenance. shower room and hand basin choked during our stay, reported to front office but nobody fix it. air-con not cold enough.

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Phnom Penh, Cambodia
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 28, 2014

As we walked into the main lobby I noticed two elevators by the main desk. They had glass doors making them visible to all who might be in the lobby. Beyond that, there was nothing striking about the lobby. After check-in I was shown where my room would be. Simple, nothing austentatious but clean. BIGGEST plus factor was a SOAKING... More 

Was this review helpful? Yes 1
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