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Smiling Hotel & Spa

4.0 of 5 National Road No. 6, Chong Kaosou village | Sangkat Slor Kram,, Siem Reap 0000, Cambodia
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Smiling Hotel & Spa
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Smiling Hotel & Spa
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97 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Singapore, Singapore
19 reviews 19 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 12, 2014

Checked in on 9/11 and out on 11/11. It's a nice place. Very spacious and beautiful works of art all over. Swimming pool was nice, but didn't step in. Loved my room and bed , but found it a little hard.. Breakfast was limited but had different selections. Staff were truly friendly .. Wifi was no issues in the room... More 

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Singapore, Singapore
1 review
3 of 5 stars Reviewed October 31, 2014

good location of cafe for breakfast, fast replenish but limited spread, butter got no taste. room spacious but lighting very dim, poor preventive maintenance. shower room and hand basin choked during our stay, reported to front office but nobody fix it. air-con not cold enough.

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Phnom Penh, Cambodia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 28, 2014

As we walked into the main lobby I noticed two elevators by the main desk. They had glass doors making them visible to all who might be in the lobby. Beyond that, there was nothing striking about the lobby. After check-in I was shown where my room would be. Simple, nothing austentatious but clean. BIGGEST plus factor was a SOAKING... More 

Was this review helpful? Yes 1
Sofia, Bulgaria
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed October 23, 2014

Negative sides: NO windows in the suitе! One double bed room and one twin bed room WITHOUT A SINGLE WINDOW! Bathroom was outdated, toilet got stuck, noisy bathroom after usage. Staff was willing to help, but not that efficient. Poor English! Positive: good breakfast by the pool

Was this review helpful? Yes 1
Mumbai (Bombay), India
18 reviews 18 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 24, 2014

We reached this place after very long journey in shining hot sun. The design of the hotel is very traditional style and beautiful. This is a very big, descent place, they have a big swimming pool and many rooms face the beautiful pool. Hotel is very near the market, yet away from the noise. The main religious temple Angkor Wat... More 

Was this review helpful? Yes 7
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 25, 2014

High speed Internet, good location,and facilities. They provided very good customer service and the breakfast with different varieties. Maybe the electricity is quite expensive in Cambodia, sometimes they will off the lights and air cond for corridor.

Was this review helpful? Yes 4
Ho Chi Minh City, Vietnam
14 reviews 14 reviews
13 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed March 18, 2014

The rooms were new, large and comfortable, with the hotel being in a great location near Phsar Leu Market, you can buy alot fruit, food with style Cambodian and only a 5 minute walk to the Pub Street to enjoy cocktail and Angkor, Cambodian, ABC beer, and 15 min go to the Air port. The staff were also very accommodating... More 

Was this review helpful? Yes 5
4 reviews 4 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 10, 2014

My wife and I spent 3 days and 2 nights at this hotel. Based on the previous reviews, we had very high expectation and from the moment we arrived, we were very disappointed considering the much better hotel options that are available in Siem Reap. We booked an executive suite which was only a big room with not much else.... More 

Was this review helpful? Yes 3
SMILINGHOELSiemReap, Manager at Smiling Hotel & Spa, responded to this review

Dear Value Guests! We have learned from this review and found this is the unacceptable review! they reserved an Executive suite room at Smiling Hotel with much offer such as pickup and transfer to/from Siem Reap International airport, welcome basket of fruit on arrival date, basket of flower and 1 hour Cambodian traditional massage with lower rates offered. How can... More 

Kobe, Japan
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 4, 2014

Terrible! The room smelled of mold, sheets with holes, slow shower drain -- even after it was "fixed" following my complaint. Sound insulation is non-existent, you can hear everything that's going on in the room next to you which is particularly bad in a place where some people choose to get up at 4:30AM to see the sunrise. Not recommended.

Was this review helpful? Yes 1
SMILINGHOELSiemReap, Manager at Smiling Hotel & Spa, responded to this review

Dear Value guests! We have learned from this review and found that there is an error understanding of this person. All hotels in the world would have some problem during your stay here/there but you have to contact receptionists to fix if not you can requested to change to the new room instead. This guests were ignored with our offer... More 

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Additional Information about Smiling Hotel & Spa

Address: National Road No. 6, Chong Kaosou village | Sangkat Slor Kram,, Siem Reap 0000, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:4 star — Smiling Hotel & Spa 4*
Number of rooms: 236
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Also Known As:
Smiling Hotel Siem Reap
Smiling Hotel And Spa
Hotel Style:
#51 Luxury Hotel in Siem Reap
#77 Spa Hotel in Siem Reap

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Dining (5)
Pool/beach area (2)
Bathroom (10)
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Other (22)

Management photos: Courtesy of the property manager

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