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Smiling Hotel & Spa

4.0 of 5 National Road No. 6, Chong Kaosou village | Sangkat Slor Kram,, Siem Reap 0000, Cambodia
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Smiling Hotel & Spa
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Smiling Hotel & Spa
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92 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sofia, Bulgaria
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed yesterday NEW

Negative sides: NO windows in the suitе! One double bed room and one twin bed room WITHOUT A SINGLE WINDOW! Bathroom was outdated, toilet got stuck, noisy bathroom after usage. Staff was willing to help, but not that efficient. Poor English! Positive: good breakfast by the pool

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Mumbai (Bombay), India
17 reviews 17 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 24, 2014

We reached this place after very long journey in shining hot sun. The design of the hotel is very traditional style and beautiful. This is a very big, descent place, they have a big swimming pool and many rooms face the beautiful pool. Hotel is very near the market, yet away from the noise. The main religious temple Angkor Wat... More

Was this review helpful? Yes 5
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 25, 2014

High speed Internet, good location,and facilities. They provided very good customer service and the breakfast with different varieties. Maybe the electricity is quite expensive in Cambodia, sometimes they will off the lights and air cond for corridor.

Was this review helpful? Yes 4
Ho Chi Minh City, Vietnam
14 reviews 14 reviews
13 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 18, 2014

The rooms were new, large and comfortable, with the hotel being in a great location near Phsar Leu Market, you can buy alot fruit, food with style Cambodian and only a 5 minute walk to the Pub Street to enjoy cocktail and Angkor, Cambodian, ABC beer, and 15 min go to the Air port. The staff were also very accommodating... More

Was this review helpful? Yes 4
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 10, 2014

My wife and I spent 3 days and 2 nights at this hotel. Based on the previous reviews, we had very high expectation and from the moment we arrived, we were very disappointed considering the much better hotel options that are available in Siem Reap. We booked an executive suite which was only a big room with not much else.... More

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SMILINGHOELSiemReap, Manager at Smiling Hotel & Spa, responded to this review

Dear Value Guests! We have learned from this review and found this is the unacceptable review! they reserved an Executive suite room at Smiling Hotel with much offer such as pickup and transfer to/from Siem Reap International airport, welcome basket of fruit on arrival date, basket of flower and 1 hour Cambodian traditional massage with lower rates offered. How can... More

Kobe, Japan
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 4, 2014

Terrible! The room smelled of mold, sheets with holes, slow shower drain -- even after it was "fixed" following my complaint. Sound insulation is non-existent, you can hear everything that's going on in the room next to you which is particularly bad in a place where some people choose to get up at 4:30AM to see the sunrise. Not recommended.

Was this review helpful? Yes 1
SMILINGHOELSiemReap, Manager at Smiling Hotel & Spa, responded to this review

Dear Value guests! We have learned from this review and found that there is an error understanding of this person. All hotels in the world would have some problem during your stay here/there but you have to contact receptionists to fix if not you can requested to change to the new room instead. This guests were ignored with our offer... More

Bangkok, Thailand
Top Contributor
68 reviews 68 reviews
16 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed November 18, 2013

We stayed for two nights during the visit to Angkor Wat and other attractions. My views are as follows: The likes: - Friendly Staff - clean room The dislikes: - fly army at breakfast! We lost our appetite after fighting off these disgusting insect! - too many mainland Chinese Tourists who shout at each other, cut queues, push and shove... More

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SMILINGHOELSiemReap, Manager at Smiling Hotel & Spa, responded to this review

Dear Guests; Thank you for your choosing your accommodation at the Smiling Hotel & Spa during your visiting the Angkor Wat, Cambodia. Refer to your commend; we could not accept blame with your unfair review; our breakfast station offers variety of selection with cold and hot food/drink/bakery. You could talk to our staff if you prefer other! The hotel is... More

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2013

We stayed in this hotel for 5 days during our visit in Seam Reap recently. The room is spacious, clean and comfortable. The bed is a bit hard but it is not a problem for me, I still can doze off easily. For the breakfast, there are varieties of food but since I am staying for 5 days I get... More

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

Like the name of the hotel, the staff are always smiling... :-) Our whole family went there for a vacation it was one o the best hotel experience we had. Right from our arrival to departure the hotel staff did everything to make sure our stay was as comfortable as possible. They arranged customized tour an transformation for us. We... More

Was this review helpful? Yes 2
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Additional Information about Smiling Hotel & Spa

Address: National Road No. 6, Chong Kaosou village | Sangkat Slor Kram,, Siem Reap 0000, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:4 star — Smiling Hotel & Spa 4*
Number of rooms: 236
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Also Known As:
Smiling Hotel Siem Reap
Smiling Hotel And Spa

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