We are a family of 4 and booked our accommodation at the Kool Hotel based on our friends' good recommendation when their family visited Angkor early this year. We really enjoyed our stay here. Personally it was our favorite hotel in our Asia trip. Although the hotel itself is pretty small with only around 20 rooms, it’s very charming with... more

Picked up from the airport by the hotel (free) and welcomed by the reception manager, Sothy who is really know what it means by customer service excellence. My stay at the Kool Hotel is a stay to remember. The hotel is very charming with modern and traditional decoration. The staff are very kind and keen to help. The room is... more

We were looking for a good mid range hotel, and The Kool Hotel nailed it. We stayed for 2 nights and paid about $50 per night for a double room. The standout for me was the service... the reception managers are amazing - they are polite, friendly, trustworthy and helpful. A couple examples, the reception manager overheard a conversation we... more

The hotel is a little way out of town, although the main area can be reached by tuk tuk ($2) or by the free minibus service the hotel offers in the evening, although the last one back departs at a rather early 9pm. Our room (the least expensive available) was clean and spacious, although as with many hotels in Southeast... more

I came to Siem Reap for a work/conference and had 2 free days left to visit temples of Angkor after my work. I was placed in a large scale international brand hotel for the first 3 nights and yes everything was neat as it should be however what I felt was it's pretty sterile and I did not get the... more

I booked a room at this hotel based on many great reviews on serveral websites. Some of my friends also just came back from thier Indochina tours and stayed at the Kool Hotel last month. They said I MUST stay here and it's true, everything was great, my room was nicely decorated and very clean, the pool was well-maintained and... more

Arrived in Siem Reap early in the morning at 7am. The hotel driver picked me up free of charge (make a request by emailing the hotel staff). My room wasn't ready for check in but the staff gracefully gave me a spare room for the morning to put my luggage, take a shower and catch up on some sleep until... more

My husband, son and I stayed at the Kool Hotel the first weekend of December based on trip advisor's rave member reviews. I don't get what everyone loved... It was a decent hotel but not worth the money. We had to ask for soap and towels in our room twice. No bedside lamps. For $80 a night - I expected... more

There simply are not enough stars to give this hotel. Everything about it, from the service - which is genuinely as good as anything I have encountered anywhere in the world - to the rooms, which are a stylish delight, to the pool, which is beautifully kept (and much needed after a day's exploring around the temples!). I don't believe... more