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European Guesthouse

Certificate of Excellence
#0566, Group 2, Banteay Chas Village | Slorkram Commune, Siem Reap, Cambodia
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1 room 1 adult
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200 Reviews from our TripAdvisor Community

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Kuala Lumpur, Malaysia
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I love my stay here, it's in the quiet part of the town, its very quaint and the room was okay. the staff are very kind and friendly, i also like the food they served on the lobby area, also a nice place to chill and lounge. It's very chill and i love its peaceful vibe. The only downside are... More 

Helpful?
Thank graciequeenb
Luxor, Egypt
1 review
1 of 5 stars Reviewed 1 week ago via mobile

We booked 2 nights here after seeing photos, but when we arrived, we saw the room was dingy and dirty with mosquitos as poor mesh on windows. It didn't feel secure either. The pool looked like it had been urinated in! We met our friend outside who recommended we stay where he was, so we returned and asked if they... More 

Helpful?
Thank GrinMargaret
Murray_Macmillan, Owner at European Guesthouse, responded to this review

This guest arrived and checked in with no problem. Then they heard later from a friend that he had a cheaper room somewhere else and they asked if they could leave. They said nothing at all about a complaint. They simply said that they wanted to go and stay with their friends. Our staff told them they could leave if... More 

Hastings, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 7, 2016

really nice place, very chilled out. (really can't understand any bad reviews! You've got to be a really fussy traveller to not be comfortable here!) We stayed in a double room (number 3) The rooms are large and spacious, the bathroom is like any other in Cambodia, a small wet room with a reasonable pressure hot shower, really can't ask... More 

Helpful?
Thank Naomi-Anne
Murray_Macmillan, Owner at European Guesthouse, responded to this review

Hi there Thank you for taking the time to do such a lovely review. I will share this one with the staff. We just try to do things simply and right. No hidden agendas. The staff are terrific and I let them get on with things. They tell me if there is something I need to do. Small things like... More 

Hanoi, Vietnam
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 20, 2015

We stayed there 3 nights in a private room downstairs with a bathroom. The room was ok and more less clean,the bathroom was not the nicest, but what absolutely ruined the stay was the noise. You can hear everyone walking in the dormitory room upstairs, trowing their rucksacks, speaking (when loud) etc. - you really cannot sleep because of it,... More 

Helpful?
1 Thank Tangerine130
Murray_Macmillan, Owner at European Guesthouse, responded to this review

Problem with Trip Advisor is that occasionally we get these reviews that are completely contrary to the norm but we have no idea who the person is or whether they even stayed with us. In this case this is a man called Christopher who we had to ask to leave the guesthouse because he parked his bike in the middle... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 7, 2015 via mobile

I spent 4 nights here, in a 6 Bed Dorm for $5/night. The good: great AC, adequately comfortable bunk (though too low to sit upright on the bottom bunk), clean pool, good wifi, staff were generally very friendly, and a restaurant/garden common area that was super chill and great to hang out. The not-so-good: the bathrooms were teeny tiny and... More 

Helpful?
1 Thank Jill C
Murray_Macmillan, Owner at European Guesthouse, responded to this review

As a regular reviewer I would have expected something a bit more accurate from you. However particular comments: Our dorm beds are for sleeping and the reason they are like this is so that we can keep the prices down for budget travellers. The dorm toilets are cleaned twice daily. I am not sure what size you want these toilets... More 

Melbourne, Australia
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 29, 2015 via mobile

The rooms are nice and clean, dorms have bathroom attached - only downside is one bathroom for 10 bed dorm which can mean a lot of waiting time in the morning. The location is nice, not far from Pub St area (10 min walk) and is really nice and quiet. The staff are amazing, so friendly and helpful, only downside... More 

Helpful?
Thank morgib
Murray_Macmillan, Owner at European Guesthouse, responded to this review

Hi Thank you for the review. We have had a look at what I think was room 14. No way to put another toilet in but we could maybe manage another AC. We will fit another during the annual renovation in the quiet season. For now it is nice and cool in Siem Reap and nearly time to start handing... More 

Melbourne, Australia
Level Contributor
103 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed October 1, 2015

My three friends and I checked in here (with one later going to the airport that day) because our oh her hostel had booked up and I was so glad we did. The dorms were very reasonable - and came with AC!! They had hot water showers, which was amazing after two weeks of cold and the staff are beyond... More 

Helpful?
Thank SarahJYN
Murray_Macmillan, Owner at European Guesthouse, responded to this review

Hi Thank you for the very nice review. We try to keep the guesthouse as friendly and as happy as we can. We have had more or less the same staff for around three years now because we try to make sure that this is a nice place to work. I hope you come back again sometime and good luck... More 

Whangaroa, New Zealand
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 16, 2015 via mobile

We stayed in a dorm room and the aircon was great! They were able to store our valuables at reception but it would have been nice to have lockers in the room. The staff were really friendly and helpful. We booked a tuk tuk with them to see Angkor wat, and although our driver couldn't speak much English he was... More 

Helpful?
Thank Meg-NZmoo
Murray_Macmillan, Owner at European Guesthouse, responded to this review

Hi there You must have got Tok the Tuk Tuk driver. We are sending him to English classes so that he can speak to the guests. However he is about the happiest person I know. We had a little bit of trouble with the pool man that we hired to look after things. We are now doing it ourselves and... More 

Poole, England, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 23, 2015

We liked this hostel so much we went back to stay again for our final night before flying home. The staff a extremely friendly and very keep to make sure your stay is a good one. We stayed in two different three bed rooms, with two large beds and a rickety camp bed, presumably moved around the hostel according to... More 

Helpful?
Thank Kathryn A
Murray_Macmillan, Owner at European Guesthouse, responded to this review

Hi I am sorry I haven't replied to this earlier. I thought I had and now I see it is still out there. You are correct about the camp bed. We really just use this in emergencies although it should not have collapsed. I have asked housekeeping to make sure that these beds are put up correctly. I have also... More 

Copenhagen, Denmark
Level Contributor
11 reviews
8 hotel reviews
3 of 5 stars Reviewed August 10, 2015

Rooms are a bit run-down, but still okay. During our stay, our room didn't get cleaned and towels were only changed upon request. Wifi did not work in the room, only around the reception. Convenient location. Nice small pool to cool down in the evening.

Helpful?
Thank tllhsr
Murray_Macmillan, Owner at European Guesthouse, responded to this review

Hi thank you for your review. Just to clarify a few points. The guesthouse was closed for the whole month of May to renovate and decorate all of the rooms. I am not sure what you mean by run down. We renovate very year. One of the problems of Trip Advisor is that we never actually know when the guest... More 

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