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Pacific Hotel & Spa

Travelers' Choice award winner
Road No.6, Kaksekam Village, Siem Reap, Cambodia
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1 room 1 adult
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Pacific Hotel & Spa
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406 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 1 week ago via mobile

I'd love to recommend this hotel for your vacation in Siem reap while in high season; staffs still be friendly and helpful anytime I asked for a favor. Also, they served airport shutters as included too. Very cool with relaxing time at a pool too. At noon time they served a basket of fruit as complimentary plus buffet breakfast which... More 

Helpful?
Thank Leakhena L. C
Siem Reap, Cambodia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Just checked out after 2 night stay. Have travelled the world extensively and can honestly say this has been one of the best hotel stays ever. The staff are just brilliant,very courteous,respectful and cannot do enough for the guests..We stayed in a Premium room, the room was large and airy, toiletries etc were great, a bath robe was provided. The... More 

Helpful?
Thank MuktukAnnie
ISTANBUL-TR
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Did make a reservation via my travel agent and did read the comments on Tripadvisor as always. Picked up from the airport as free of charge with was 8-10 min. drive only. The driver-doorman&the receptionist were polite and helpful. Staying at room 331 now and looking to the pool area which is risky due to the noise come from the... More 

Helpful?
1 Thank AKALIN
Bengaluru (Bangalore), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2016

We stayed here from Dec 25th to Dec 29th. The hospitality of the staff is just amazing. There is a certain level of warmth and courteous in the way they interact with us. Sukuno (front desk staff) really helped us in arranging tours, getting the breakfast box for the sunrise tour ready and was really great at it. Sunhebin Voearn... More 

Helpful?
1 Thank Abhinesh2406
Level Contributor
3 reviews
5 of 5 stars Reviewed January 5, 2016 via mobile

All the staff are very friendly and helpful.. especially Dalis Soy. We had fun on Christmas day party by the pool coz were the last one to leave. Room was very comfy... the service is excellent like a 5 star treatment. I will recommend this hotel to everyone.

Helpful?
Thank Garnet W
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 5, 2016 via mobile

We arrived from Hong Kong for a much needed break to find the weather very hot for the time of year. The hotel is 5 to 8 minutes from the airport so very convienient. The moment we walked through the door we were looked after like special guests. Dalis Soy and her team were friendly and made us feel very... More 

Helpful?
Thank Anthony W
New York City, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 3, 2016

This was a very pleasant stay - nothing negative to say, except that it was about a 10-15 minute tuk-tuk ride to bars/shopping + Angkor Wat. Not expensive at all, but I'd rather be able to walk to these places. Huge open-air lobby with relaxing xylophone-type instrument being played, very helpful and pleasant staff, huge pool with decent pool bar,... More 

Helpful?
Thank cbaldwin4
Portland, OR
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed January 1, 2016

I made my booking 5 months ago. Just one month ago I received an email informing me that the hotel was adding an $80 per person charge for a compulsory party which I did not wish to attend. That more than doubled the cost of the hotel. And it was too late for me to find an alternate hotel. The... More 

Helpful?
2 Thank DSparks267
GMPacificSiemReap, General Manager at Pacific Hotel & Spa, responded to this review

Dear DSparks267, I deeply regret to learn that we have FAILED to fulfill your expectation during your recent holiday in Siem Reap. As we take guest’s comments very seriously at Pacific Hotel and as the General Manger, I take full responsibilities for this disappointment, and please allow me to report to you back after my personal investigation. 1- Our e-mail... More 

A TripAdvisor Member
5 of 5 stars Reviewed December 28, 2015 via mobile

We stayed here for 3 nights. The stay was wonderful, primarily due to Super hospitality of the staff. Dalis the Asst Front Office Manager was very helpful with a lot of details. We wanted a late check out as we had a late afternoon flight. It was done without a hassle. My wife's birthday was on one of the days... More 

Helpful?
Thank A TripAdvisor Member
Hong Kong, China
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 27, 2015

The Pacific Hotel was perfectly nice for a few nights' stay of our family of 4. Large, airy lobby, friendly staff, and spacious comfortable rooms. The pool area was well taken care of (we didn't hit the spa, so no feedback on that). But this and the other top shelf hotels along Airport Road in Siem Reap are still experiencing... More 

Helpful?
Thank Adamms222
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