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Buganvillas Hotel Suites & Spa

Avenue Roca Coronado 901, Santa Cruz, Bolivia
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Buganvillas Hotel Suites & Spa
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Buganvillas Hotel Suites & Spa
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142 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Porto Alegre, RS
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed April 16, 2015

Well, I don't even know how to begin. Fact is this is an old hotel, with old rooms and bad services. This is a tourism hotel so if you are looking for a cheap place to hang around with your friends and enjoy the 2 pools, that's OK. If you have a big family and are looking for a budget... More 

Was this review helpful? Yes
CostumerExperience, Public Relations Manager at Buganvillas Hotel Suites & Spa, responded to this review

Dear WillSegatto, Very good afternoon. We have read your comments and deeply regret the bad image you take of our hotel. Our hotel has a history of 14 years in the market of Santa Cruz de la Sierra, a tropical city with high temperatures and humidity above 80%. The hotel is located on 6 acres with lush green areas, meticulously... More 

La Paz, Bolivia
Level Contributor
97 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed March 12, 2015

We booked a room at the hotel which was pretty nice and in good condition, the grounds and pools were also in good shape. The biggest complaint I have is the price. In my opinion this hotel is over priced. Our room was comfortable and had plenty of space but the kitchen area was missing a stovetop or any other... More 

Was this review helpful? Yes 1
CostumerExperience, Public Relations Manager at Buganvillas Hotel Suites & Spa, responded to this review

Dear Guest, Your opinion is very important to us. We are glad you were able to appreciate our facilities, given that we are a hotel that offers its guests spacious suites with, like you mention, ample and differentiated environments for living, dining and kitchen areas (stovetop and kitchen utensils have a minimum additional cost). Additionally, our hotel has 6.5 hectares... More 

La Paz, Bolivia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 10, 2015

10 years ago, Buganvillas lived up to its reputation of a 5 star hotel but during our visit in Dec. 2014, we were disappointed since we arrived at 2: 15 pm on Dec. 28, 2014. After touring the Jesuit Missions & riding for 6 hours in a van, we arrived at the Hotel's reception where the four of us had... More 

Was this review helpful? Yes 1

Travelers are raving about these Santa Cruz hotels

Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 26, 2014

I stayed here in October 2013 for a business visit. Everyday the staff would come by and clean and it was like entering a brand new hotel room each evening upon my return. The food was good with a reasonable variety of items to choose from and the pool was most welcome on the warm evenings. I would stay here... More 

Was this review helpful? Yes 1
MarcelaPerezL, Director de Relaciones Públicas at Buganvillas Hotel Suites & Spa, responded to this review
Google Translation

Estimado Carlos Andrés, Agradecemos su opinión que nos motiva a observar con mayor detalle los puntos que usted menciona lo... More 

Panama Province, Panama
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 8, 2014 via mobile

I just arrive here my first time in Bolivia to come to a room over price and not in the condition a 5 star hotel would advertise. As we enter late at night we order room service and the first time it arrive we had to return it then it took about an hour to get it back to us... More 

Was this review helpful? Yes 2
Plainfield, Illinois
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 13, 2014

we recently stayed at the hotel buganvillas in santa cruz. the staff was courteous, and professional. the rooms were clean and comfortable, and i was pleased with the food and service at the oasis restaurant. the wonderful breakfast buffet was a great start to the day. I want to especially give a special recognition to the server lizbeth from the... More 

Was this review helpful? Yes 1
CostumerExperience, Costumer Experience at Buganvillas Hotel Suites & Spa, responded to this review

Dear rmar61, we really appreciate your review. We are glad to hear that you and your friends enjoyed your time in our hotel and we hope to see you and your budies again whenever you want. The whole Hotel work hard every day to improve our services and satisfy always our guests, and when we read your opinion it makes... More 

Barcelona, España
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 23, 2014

I just stayed in this hotel for a weekend looking for a place to disconnect of my rutine, I found in Buganvillas a really nice place for it. Green enviroment, big apartments & and sunbathing close to their pools is all u need if u're looking for an hotel in Santa Cruz. You're not gonna hear the noise of the... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 14, 2013

I stayed at the Buganvillas Hotel around November 20th, 2013 for approximately four days. I was traveling from Toronto, Canada to Santa Cruz for a friends' wedding and I chose to stay at this hotel due to my friends' recommendation. I am surprised that this hotel received the high rating it did, based on numerous factors. However, before I discuss... More 

Was this review helpful? Yes 7
CostumerExperience, CostumerExperience at Buganvillas Hotel Suites & Spa, responded to this review

Dear Arsh55, Thank you very much for your review. We are so sorry to read that you're disappointed with the hotel, we always take note about the opinions of our costumers. About the technical problems, we are doing some changes in the hotel, the time run's fast and wear's down everything. This hotel is well known because of our staff,... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed November 30, 2013

My husband and I stayed at Buganvillas for 5 days in November 2013, our friends were getting married during that time and had arranged for all of the guests attending the wedding to stay at this hotel, including themselves. The entire group stayed in the apartment style rooms which were pretty clean and spacious. The grounds and pool were well... More 

Was this review helpful? Yes 8
CostumerExperience, CostumerExperience at Buganvillas Hotel Suites & Spa, responded to this review

Dear swa12traveller, We're really sorry about all the incident that your husband suffered in our hotel, we really understand that you've to feel really disappointed when something like that happens. But the hotel checked the food warmer and it's not old, we bought it about nine months ago and they are from a well recognised brand in Southamerica, the best's... More 

Santiago, Chile
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed November 26, 2013

We organized our wedding in Santa Cruz and we chose Buganvillas given the reputation, we brought 18 people over from different countries to stay with us, made the reservations with weeks of anticipation under my wife’s name and mine. We came down to the hotel to tell them that we were gonna check –in later but we wanted to leave... More 

Was this review helpful? Yes 18
CostumerExperience, CostumerExperience at Buganvillas Hotel Suites & Spa, responded to this review

Dear AliJabry, We're really sorry about all the incident that you suffered in our hotel, we really understand that you've to feel really disappointed when something like that happens. But the hotel checked the food warmer and it's not old, we bought it about nine months ago and they are from a well recognised brand in Southamerica, so we can't... More 

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Hotel & grounds (14)
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Room/suite (28)
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Hotel & grounds (15)
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Bathroom (1)
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