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Hotel Arenal

Calle Beni 340, Santa Cruz, Bolivia
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41 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (41)
  • Mar-May only
    (15)
  • Jun-Aug only
    (12)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (8)
All months
Bolivia
2 of 5 stars Reviewed 1 week ago

I'm sure in it's day it was a beautiful Hotel. Rooms are huge and nice furniture, but in need of updating. It was a nice spacious room, with living room and table with chairs, all leather.The plumbing leaks everywhere, in the bathroom. I'd advise wearing shoes going in there, unless you like wet socks. Wifi is weak and will lose... More 

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Vancouver Island, Canada
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The hotel when we arrived had two English speaking people at the front desk,we had to carry our luggage to the working elevators and then to our room.The room was very clean as was the washroom and it is set up in a very relaxing design with couches and a table in a sitting area,it has a stocked fridge a... More 

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Bordeaux, France
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 5, 2015

you have insects running in the things of the breakfast the personnal clean the table with the same brush they clean the ground if you want something there is no more they say you that the clients eat before you and there is no possibility to hav but you have paid for

Was this review helpful? Yes 1
Switzerland
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed January 13, 2015

This hotel was a really disappointment for the promising stars. The building would need a renovation! The room is spacy but dirty. Bathroom even worse, as the shower-knobs would almost fall off. The pool was notmto use as really dirty. Breakfast was average. Too expensive for what you get, would never go back!

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 26, 2014

I have been doing lots of booking but this hotel is the worst when it comes to charging for booking online. I made an online booking for which they wanted to charge me twice. I suggest to anyone to really Be Careful Giving Your credit card info to this hotel.Specially if u make you use Booking.com, their customer service will... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 24, 2014

We stayed here with a group of friends and family for 4 nights. The rooms and bedding are horribly outdated. Bathroom had cracks in the tiles, and rusty shower bar. Service staff is very rude, and not very helpful or accommodating. The only good thing i can write about this hotel is that it is within walking distance to the... More 

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Brighton, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 12, 2014

I am sorry to write this review but our stay here was grim. A hotel that allows its public corridors to be littered with old fag butts and planters filled with them is surprising. The whole place is very very tired, but it was the dirt that shocked us. The bed smelt of stale sweat not surprisingly and we did... More 

Was this review helpful? Yes 1
Helston, United Kingdom
Level Contributor
106 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 348 helpful votes
1 of 5 stars Reviewed March 4, 2014

Our flight with Air America was cancelled and as there is only the one flight a day to Miami we were put up in this hotel for the night. We were given a good lunch but the bedroom which on first glance seemed adequate was in fact very dirty and the bathroom was in a sorry state ,taps dripping ,dirty... More 

Was this review helpful? Yes 1
Santa Cruz, Bolivia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed June 23, 2013

If you ever visit Santa Cruz, make sure it is not at this place! Where do i start! We arrived late at night hence the reason we stayed, by the time we realised how bad this place is it was too late, broken curtains, dripping taps, ants everywhere, and that is just the start. The buffet breakfast is offensive, its... More 

Was this review helpful? Yes 4
Mississippi
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 29, 2011

There is no good, just the bad and the ugly!!! Unless you just can't find another hotel, don't stay here!! This place is filthy, the food is awful and the staff is hostile!! One of our group had her passport stolen while having breakfast, which is awful! The "chef"????? only knows how to cook rice and if you want a... More 

Was this review helpful? Yes 4
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