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Hotel Arenal

3.5 of 5
Calle Beni 340, Santa Cruz, Bolivia
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39 reviews from our community

Traveler rating
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    5
    13
    13
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15
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10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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    (15)
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    (8)
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Bordeaux, France
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 5, 2015

you have insects running in the things of the breakfast the personnal clean the table with the same brush they clean the ground if you want something there is no more they say you that the clients eat before you and there is no possibility to hav but you have paid for

Was this review helpful? Yes 1
Switzerland
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 13, 2015

This hotel was a really disappointment for the promising stars. The building would need a renovation! The room is spacy but dirty. Bathroom even worse, as the shower-knobs would almost fall off. The pool was notmto use as really dirty. Breakfast was average. Too expensive for what you get, would never go back!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 26, 2014

I have been doing lots of booking but this hotel is the worst when it comes to charging for booking online. I made an online booking for which they wanted to charge me twice. I suggest to anyone to really Be Careful Giving Your credit card info to this hotel.Specially if u make you use Booking.com, their customer service will... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 24, 2014

We stayed here with a group of friends and family for 4 nights. The rooms and bedding are horribly outdated. Bathroom had cracks in the tiles, and rusty shower bar. Service staff is very rude, and not very helpful or accommodating. The only good thing i can write about this hotel is that it is within walking distance to the... More 

Was this review helpful? Yes 2
Brighton, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 12, 2014

I am sorry to write this review but our stay here was grim. A hotel that allows its public corridors to be littered with old fag butts and planters filled with them is surprising. The whole place is very very tired, but it was the dirt that shocked us. The bed smelt of stale sweat not surprisingly and we did... More 

Was this review helpful? Yes 1
Helston, United Kingdom
Top Contributor
92 reviews 92 reviews
39 hotel reviews
336 helpful votes 336 helpful votes
1 of 5 stars Reviewed March 4, 2014

Our flight with Air America was cancelled and as there is only the one flight a day to Miami we were put up in this hotel for the night. We were given a good lunch but the bedroom which on first glance seemed adequate was in fact very dirty and the bathroom was in a sorry state ,taps dripping ,dirty... More 

Was this review helpful? Yes 1
Santa Cruz, Bolivia
Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 23, 2013

If you ever visit Santa Cruz, make sure it is not at this place! Where do i start! We arrived late at night hence the reason we stayed, by the time we realised how bad this place is it was too late, broken curtains, dripping taps, ants everywhere, and that is just the start. The buffet breakfast is offensive, its... More 

Was this review helpful? Yes 3
Mississippi
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 29, 2011

There is no good, just the bad and the ugly!!! Unless you just can't find another hotel, don't stay here!! This place is filthy, the food is awful and the staff is hostile!! One of our group had her passport stolen while having breakfast, which is awful! The "chef"????? only knows how to cook rice and if you want a... More 

Was this review helpful? Yes 4
Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 18, 2011

This hotel is located only 2 blocks from the city center. It has one of the largest rooms that I have ever seen in the category of single rooms. Their single rooms are almost equal the size of an apartment. They charge for internet wifi internet connection in your room but is free on the computers located in the business... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 22, 2011

We stayed here for 3 nights (not by choice... Shakira was playing in Santa Cruz and every other hotel was booked out) and only 1 staff member was nice to us the whole time. The room was spacious but the shower/bath didn't drain so you end up standing in a pool of shower water. We didnt even bother getting up... More 

Was this review helpful? Yes 1
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