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Mercure Alger Aeroport

Route de L'Universite | BP 12 5 Juillet, Bab Ezzouar 16311, Algeria
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Mercure Alger Aeroport
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345 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
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Cairo
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

it says it is 5 stars hotel, it is not. the staff at breakfast area are VERY slow and not that professional, pool is a bit small. breakfast is not that great, not much variety. elevators most of the time are broke, I used to climb the stairs sometimes, i was at the 6th floor. rooms are clean, no good... More 

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Genoa, Italy
2 reviews
2 of 5 stars Reviewed 1 week ago

The hotel is very old, both outside that inside, the rooms were dark and with spoiled forniture.I stayed in different rooms: in one the temperature was very cold and in the other was hot. The quality of the breakfast was poor and the variety as well. The gym was small and with bad air conditioning so it became a sauna... More 

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Italy
Level Contributor
137 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
2 of 5 stars Reviewed June 24, 2015

Stayed to this hotel for one night. We had to wait a lot for the shuttle bus at the airport. Rooms are quite old and the hotel is highly priced. Rooms should be much cleaner. They can improve a lot. For me not worth the money requested. You should stay here only if you have to stay next to the... More 

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A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Guest, At first I would like to thank you for taking the time to post a comment, following your recent stay at Mercure Alger. Any comment from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and I hope to have... More 

washingtondc
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed May 24, 2015

OK, step back Mr. Rose and admit that the rooms are pretty ok with nice appointments, free wife, a decent shower, in room safe, complementary drinks and coffee service, the stuff expect from an internaional hotel chain. The consierge was knowledgeable and friendly. The bar drinks hit the spot at night even at $20 for a double scotch. So what's... More 

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A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Kuala Lumpur, Malaysia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed May 22, 2015

- This hotel is seriously OVER-RATED and OVER-PRICED at USD200/night (note: stay 20-21 May 2015). - The room's furniture and design is so old and ceiling board near by bathroom almost dropped, water pressure of shower is too low, almost like dripping. - The concierge staff are friendly and helpful, waiters at breakfast restaurant are average and the WORST goes... More 

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A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.... More 

Dubai, United Arab Emirates
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 21, 2015

Stayed here for a week split in 2 parts in May. I was expecting a poor place based on some comments I have seen & heard. I was surprised. I found the hotel to be good. It is close to the airport and with the traffic in Algiers, phew, that is a relief. All the staff I encountered during my... More 

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A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Pillaia, We very much appreciate your comments regarding your stay at the Mercure Alger. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Emirate of Dubai, United Arab Emirates
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed May 9, 2015

i am reallly shocked to see the name of mercure on this property,the shower ,carbet is stinky ,old ,there is nothing new here but the TV. staff is very nice and friendly .i can not complain about them ,but the hotel ,is not wors it 160 euro what we are paying ,,, if i could i will check out and... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.... More 

Evian-les-Bains, France
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 30, 2015

I have booked a room via internet for my manager next week. I have been trying to get in touch with this hotel for the past 8 days, either by phone or by mail. Nobody EVER answers the phone. I've tried again this morning and let my phone ring for 10 minutes ! I have received no reply to my... More 

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A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Celine , Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. We are sorry to have missed your call; please accept our sincere apologies. For your future reservation, please contact us on H3173@accor.com or on 00 213 21 24 59 70 At Mercure, we strive to provide a superior service... More 

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