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Mercure Alger Aeroport

Route de L'Universite | BP 12 5 Juillet, Bab Ezzouar 16311, Algeria
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Mercure Alger Aeroport
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310 reviews from our community

Traveler rating
    8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
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Cluj-Napoca, Romania
Top Contributor
66 reviews 66 reviews
9 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 1 week ago

The Mercure has been our by default choice as the other hotels close to the airport were all full. Its position is a real plus (next to a brand new mall, to inexpensive street restaurants), but it really feels that a huge change is needed in the rooms (old fashioned fourniture, stains on the carpets, leaking faucets in the bathroom...).... More 

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A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Travelers are raving about these Bab Ezzouar hotels

Bologna, Italy
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 17, 2015

The price is very high for Algeria and I really expected it was better. It requires to be renovated and maintenance. In any case, it has comfort you need for a business trip and the Algerian restaurant is good. It is close to the Airport.

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.... More 

Dubai, United Arab Emirates
2 reviews
2 of 5 stars Reviewed March 15, 2015

Used to go to this hotel several time as the options in Algiers are limited. They charge very high price for poor service & room. Even if room service try hard to keep the place clean, the hotel is old fashioned and lot of marks on the carpets. It takes age to do the check-in & check-out, even if you... More 

Was this review helpful? Yes
A-Lambrechts, Gérant at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.... More 

Sydney, Australia
Top Contributor
278 reviews 278 reviews
61 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed March 11, 2015 via mobile

its main advantage is to be located close to the airport. Then honestly it is a bit ageing in many parts. Check in took 20 mn....a computer problem, ok. They did not even consider allozing us to leave the bags and come back later. They wanted to fix the problem, but could not. The rooms are old as well, with... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Istanbul, Turkey
2 reviews
1 of 5 stars Reviewed March 9, 2015 via mobile

I promised you to give some info about my stay in mercure. But I am sorry that I will not be able to do it. I arrived today to the hotel tried to chech in with my already paid 3 nights but the lady at the front disc told my that I have no bocked nights and I should call... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Guest, At first I would like to thank you for taking the time to post a comment, following your recent stay at Mercure Alger. Any comment from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and I hope to have... More 

Lugano, Switzerland
Contributor
12 reviews 12 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed March 7, 2015

Let's start with the positive: the hotel has a nice entrance lobby: large and with a bar on the bottom. Rooms are reasonably sized and quiet (at least, there is not much noise from outside) and the gym is absolutely OK. The reason of the poor rating is simple: the service is poor: from the reception (when I ask for... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Seattle, Washington
1 review
1 of 5 stars Reviewed March 4, 2015

This is not worth its 4 stars. Room feels empty. Facilities basic looking like a 1 star hotel. Floor is dirts with traces of rust (yes, rust AND dust) on the carpet. TV is not a flat screen, its the kind of TV that records VHS like 20 years ago. The hotel itself looks magnificent. However thenkoment you step into... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Opava, Czech Republic
Top Contributor
79 reviews 79 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed February 27, 2015

This hotel is very good located, but is crazy expensive for services which offers. If you are lucky and they give you renovated room most probably it will be clean but even rooms are renovated are not nice enough. Check in and check out is chaotic.

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

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