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Mercure Alger Aeroport

Route de L'Universite | BP 12 5 Juillet, Bab Ezzouar 16311, Algeria
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1 room 1 guest
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Mercure Alger Aeroport
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354 Reviews from our TripAdvisor Community

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Traveler rating
    9
    72
    122
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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  • All months
    (354)
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    (128)
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    (72)
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    (89)
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    (65)
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Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Once a luxurious structure this hotel isn't feeling the need to renew its furniture, accessories due to it being one of the few options for this busy and economically growing city. It is always full of clientele due to its strategic position and its known name. The personnel isn't prepared to meet the standards necessary for international guests. Extremely high... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Federico D, At first I would like to thank you for taking the time to post a comment, following your recent stay at Mercure Alger. Any comment from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest. We appreciate your sharing... More 

Corfu, Greece
Level Contributor
55 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

First of all, one should be aware that hotel options in Algiers are limited and usually overpriced. Thats the case for Mercure as well, it's overpriced and overrated, not really a 5 star. That said, it's close to the airport, so it's good for an overnight and an early flight. The gym is a plus, restaurant is pricey. Room is... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For you information, all our rooms are equipped with mini-bar without exception ! We appreciate your sharing your concerns, and it... More 

1 review
1 of 5 stars Reviewed 1 week ago

I'm staying here as a airline crew. This is the worst hotel I ever stay throughout my entire airlines career. The staff in this hotel wasn't friendly and always rude to us. There was one time I wanted the receptionist to validate my room card. That particular staff just throw the key card at me. That's rude. Called many times... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Guest, At first I would like to thank you for taking the time to post a comment, following your recent stay at Mercure Alger. Any comment from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and I hope to have... More 

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Cairo
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

it says it is 5 stars hotel, it is not. the staff at breakfast area are VERY slow and not that professional, pool is a bit small. breakfast is not that great, not much variety. elevators most of the time are broke, I used to climb the stairs sometimes, i was at the 6th floor. rooms are clean, no good... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Guest, At first I would like to thank you for taking the time to post a comment, following your recent stay at Mercure Alger. Any comment from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and I hope to have... More 

Genoa, Italy
2 reviews
2 of 5 stars Reviewed July 24, 2015

The hotel is very old, both outside that inside, the rooms were dark and with spoiled forniture.I stayed in different rooms: in one the temperature was very cold and in the other was hot. The quality of the breakfast was poor and the variety as well. The gym was small and with bad air conditioning so it became a sauna... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Crodino1978, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept the... More 

Italy
Level Contributor
138 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
2 of 5 stars Reviewed June 24, 2015

Stayed to this hotel for one night. We had to wait a lot for the shuttle bus at the airport. Rooms are quite old and the hotel is highly priced. Rooms should be much cleaner. They can improve a lot. For me not worth the money requested. You should stay here only if you have to stay next to the... More 

Was this review helpful? Yes 1
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Guest, At first I would like to thank you for taking the time to post a comment, following your recent stay at Mercure Alger. Any comment from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and I hope to have... More 

washingtondc
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed May 24, 2015

OK, step back Mr. Rose and admit that the rooms are pretty ok with nice appointments, free wife, a decent shower, in room safe, complementary drinks and coffee service, the stuff expect from an internaional hotel chain. The consierge was knowledgeable and friendly. The bar drinks hit the spot at night even at $20 for a double scotch. So what's... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Kuala Lumpur, Malaysia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 22, 2015

- This hotel is seriously OVER-RATED and OVER-PRICED at USD200/night (note: stay 20-21 May 2015). - The room's furniture and design is so old and ceiling board near by bathroom almost dropped, water pressure of shower is too low, almost like dripping. - The concierge staff are friendly and helpful, waiters at breakfast restaurant are average and the WORST goes... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.... More 

Dubai, United Arab Emirates
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 21, 2015

Stayed here for a week split in 2 parts in May. I was expecting a poor place based on some comments I have seen & heard. I was surprised. I found the hotel to be good. It is close to the airport and with the traffic in Algiers, phew, that is a relief. All the staff I encountered during my... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Pillaia, We very much appreciate your comments regarding your stay at the Mercure Alger. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

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