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All 2 Bab Ezzouar hotels

Grand Hotel Mercure Alger Aeroport

4.0 of 5 Hotel   |   Route de L'Universite BP 12 5 Juillet, Bab Ezzouar 16311, Algeria
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Grand Hotel Mercure Alger Aeroport
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Ranked #2 of 2 Hotels in Bab Ezzouar
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267 reviews from our community

Traveler rating
    8
    61
    95
    62
    41
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12
14
35
208
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
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Winnipeg, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rooms are of an acceptable size but lighting is extremely poor in the main room. Lighting in the bathroom is acceptable. The room only seems to be half renovated with a modern IKEA-ish headboard, carpet tiled floors and drapery but very old desk, closet and bathroom. Room temperature was good. However colleagues of mine had difficulty with their room temperature... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Grand Hotel Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

London, United Kingdom
Top Contributor
71 reviews 71 reviews
42 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 4 weeks ago

At best mediocre rooms for an outrageous price, but if you want to stay by the airport because of a late / early flight then you can chose between this one or the adjacent Ibis, which is a part of the same group with similar pricing. On the plus side, the airport shuttle does run as promised, and free wifi... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Grand Hotel Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Travelers are raving about these Bab Ezzouar hotels

Dubai
Top Contributor
71 reviews 71 reviews
35 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed October 16, 2014

I have stayed here before and promised myself not to come back but never say never, especially in Algiers where hotels are limited and the good ones full up quickly! So I came back and it still is terrible: poor customer service, poor room cleaning, gym is very old and food is nothing to write home about. I ordered the... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Grand Hotel Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Jeddah, Saudi Arabia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2014

Old hotel and it shows. Differed maintenance all over. Bad service. dripping water. Calls to front desk and maintenance desk went unanswered. Check-in process was slow. Electrical sockets are various countries and confusing. AC control was confusing

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
A-Lambrechts, Directeur général at Grand Hotel Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

1 review
3 of 5 stars Reviewed October 5, 2014

I have been there last week and without talking about the expensive price that doesn't meet the expected quality. I would appreciate if customers' care courses are planned for the staff by sheraton staff if possible. Nevertheless nice place for business ONLY. I shall be back there as i have no plans to change it for my business at least... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Grand Hotel Mercure Alger Aeroport, responded to this review

Dear Customer, We very much appreciate your comments regarding your stay at the Mercure Alger Bab Ezzouar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Dubai
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 22, 2014

My colleague and I stayed here for 4 days and it was my first visit to Algers. The hotel is close to the airport and there is an airport pick up shuttle that operates on an hourly basis but you need to find the Mercure counter after customs. We had some issues with the room (outlined in Room Tips) but... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Grand Hotel Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

1 review
1 of 5 stars Reviewed September 7, 2014

Had to stay for only one night and I was glad it was only one night, I have seen better 2 star hotels, bed was like sleeping on a stone, had to unplug refrigerator because of noise, and besides all of that very expensive stay, you can stay in a real 5 star hotel anywhere in the world for this... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Grand Hotel Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Milan, Italy
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 6, 2014

If you want to select a business hotel in algiers , never choose this hotel. I tried it before, but this time really bad really bad experience. Full of moskito's, lift not working all the morning. Service does not exist, staff are not available. For the check in we had to wait up to 7pm since the room was not... More 

Was this review helpful? Yes
A-Lambrechts, Directeur général at Grand Hotel Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

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Additional Information about Grand Hotel Mercure Alger Aeroport

Address: Route de L'Universite BP 12 5 Juillet, Bab Ezzouar 16311, Algeria
Location: Algeria > Algiers Province > Bab Ezzouar
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Mercure Alger Aeroport 4*
Number of rooms: 307
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Also Known As:
Grand Mercure Alger Aeroport
Grand Hotel Mercure Alger Aeroport Algiers Province, Algeria - Bab Ezzouar

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